92d49af6-2504-45c4-ba7d-4d7bd7caab57
CALL BACK
Time
31/07/2026 09:50:49
Duration
2m 51s
Campaign
-
Conversation ID
conv_0601kyv1d6wjfvhtnq1z55qk7qb2
Recording
AI Extraction
odo
23000
loan
KHÔNG VAY NGÂN HÀNG
year
2024
status
CALL BACK
summary
Cuộc gọi với chị Lê Thị Huyền Trinh, chủ xe Ford Territory 2024 chính chủ. Xe không vay ngân hàng, đã chạy 23.000 km, chưa đâm đụng hay ngập nước. Khách muốn bán trong 2-3 tuần với giá 730 triệu đồng. Agent đã xác nhận giá và nói rõ phí dịch vụ 1%, nhưng chưa xác nhận Zalo và chưa đưa câu hướng dẫn cuối. Do đó, cuộc gọi cần được gọi lại để hoàn thiện các bước closing.
is_owner
CHÍNH CHỦ
location
Đắk Lắk, Phường Buôn Ma Thuột
intention
SLOW
is_silent
-
info_score
8
is_closing
True
car_history
Chưa phát sinh đâm đụng hay ngập nước
sale_reason
Không còn nhu cầu sử dụng
zalo_status
FALSE
asking_price
730000000
fee_confirmed
TRUE
Execution Steps
✓
FIND_LEAD
169ms
31/07 09:50
▸ Input
{
"phone": "0967709777"
}
▸ Output
{
"car_brand": "ford",
"car_model": "territory",
"lead_id": "92d49af6-2504-45c4-ba7d-4d7bd7caab57",
"name": "L\u00ea th\u1ecb huy\u1ec1n trinh",
"sales": "U0873P7C4H5",
"sku": "SKU-UMUZUQ"
}
✓
PREPARE_CALL
10.8s
31/07 09:51
▸ Input
{
"car_brand": "ford",
"car_model": "territory",
"name": "L\u00ea th\u1ecb huy\u1ec1n trinh",
"sku": "SKU-UMUZUQ"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1785466196.879119",
"variables": {
"anh_chi": "ch\u1ecb",
"car_make": "ford territory 2024",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:Ngay l\u1eadp t\u1ee9c, l\u00fd do b\u00e1n: Kh\u00f4ng c\u00f2n nhu c\u1ea7u s\u1eed d\u1ee5ng, odo: 23000, gi\u00e1 mong mu\u1ed1n: 780000000, v\u1ecb tr\u00ed: DakLak. M\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 Vu-Ca \u0111\u00e3 b\u00e1o kh\u00e1ch tr\u01b0\u1edbc \u0111\u00f3 l\u00e0 1% \u2014 khi n\u00f3i v\u1ec1 ph\u00ed ph\u1ea3i d\u00f9ng \u0110\u00daNG m\u1ee9c n\u00e0y, kh\u00f4ng b\u00e1o m\u1ee9c kh\u00e1c.",
"user_name": "L\u00ea th\u1ecb huy\u1ec1n trinh"
}
}
✓
OUTBOUND_CALL
2m 5s
31/07 09:53
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0967709777",
"variables": {
"anh_chi": "ch\u1ecb",
"car_make": "ford territory 2024",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:Ngay l\u1eadp t\u1ee9c, l\u00fd do b\u00e1n: Kh\u00f4ng c\u00f2n nhu c\u1ea7u s\u1eed d\u1ee5ng, odo: 23000, gi\u00e1 mong mu\u1ed1n: 780000000, v\u1ecb tr\u00ed: DakLak. M\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 Vu-Ca \u0111\u00e3 b\u00e1o kh\u00e1ch tr\u01b0\u1edbc \u0111\u00f3 l\u00e0 1% \u2014 khi n\u00f3i v\u1ec1 ph\u00ed ph\u1ea3i d\u00f9ng \u0110\u00daNG m\u1ee9c n\u00e0y, kh\u00f4ng b\u00e1o m\u1ee9c kh\u00e1c.",
"user_name": "L\u00ea th\u1ecb huy\u1ec1n trinh"
}
}
▸ Output
{
"conversation_id": "conv_0601kyv1d6wjfvhtnq1z55qk7qb2",
"raw": {
"conversation_id": "conv_0601kyv1d6wjfvhtnq1z55qk7qb2",
"message": "Outbound call initiated",
"sip_call_id": "SCL_jGEbif989Rod",
"success": true
},
"retries": 1
}
✓
WAIT_CONVERSATION
4m 0s
31/07 09:57
▸ Input
{
"conversation_id": "conv_0601kyv1d6wjfvhtnq1z55qk7qb2"
}
▸ Output
{
"duration_secs": 171,
"status": "done"
}
✓
TRANSCRIPT
31/07 09:57
▸ Input
{
"raw_turns": 35
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i ch\u1ecb L\u00ea th\u1ecb huy\u1ec1n trinh \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe ford territory 2024 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: \u1edc, \u0111\u00fang r\u1ed3i em.\nAgent: D\u1ea1, em c\u1ea3m \u01a1n ...\nClient: Mua, mua, mua, mua, mua, mua \u0111\u1eddi ch\u1ee7 m\u00e0.\nAgent: D\u1ea1, em ghi nh\u1eadn l\u00e0 xe m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u1ea1. V\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n va...\nClient: H\u1ea3?\nAgent: D\u1ea1, xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng \u01a1i.\nAgent: D\u1ea1, v\u1eady l\u00e0 xe m\u00ecnh kh\u00f4ng c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng n\u1eefa. Em th\u1ea5y xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai t\u01b0, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1, em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a ch\u1ecb \u1edf \u0110\u1eafk L\u1eafk, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf huy\u1ec7n n\u00e0o \u1ea1?\nClient: Trong th\u00e0nh ph\u1ed1, a.\nAgent: D\u1ea1, trong th\u00e0nh ph\u1ed1 Bu\u00f4n Ma Thu\u1ed9t lu\u00f4n...\nClient: Ph\u00f3 H\u00f9ng, Ph\u1ed1 Ph\u01b0\u1edbc.\nAgent: D\u1ea1, Ph\u01b0\u1eddng Ph\u01b0\u1edbc An, th\u00e0nh ph\u1ed1 Bu\u00f4n Ma Thu\u1ed9t \u1ea1. Em ghi nh\u1eadn r\u1ed3i \u1ea1. D\u1ea1, xe m\u00ecnh...\nClient: Ph\u01b0\u1eddng Bu\u00f4n Ma Thu\u1ed9t \u1ea1. Ph\u01b0\u1eddng Bu\u00f4n Ma Thu\u1ed9t.\nAgent: D\u1ea1, Ph\u01b0\u1eddng Bu\u00f4n Ma Thu\u1ed9t \u1ea1. Em ghi nh\u1eadn r\u1ed3i \u1ea1. D\u1ea1, xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng hai m\u01b0\u01a1i ba ngh\u00ecn kilomet, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1, trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng ch\u1ecb ha?\nClient: Ch\u01b0a \u1ea1.\nAgent: D\u1ea1, em ghi nh\u1eadn. Em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec kh\u00f4ng c\u00f2n nhu c\u1ea7u s\u1eed d\u1ee5ng, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1, em ghi nh\u1eadn. D\u1ea1, hi\u1ec7n t\u1ea1i ch\u1ecb c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n ch\u1ecb ha?\nClient: \u1edc, t\u1ea7m, \u1edd, hai-- ba tu\u1ea7n n\u1eefa \u00e0.\nAgent: D\u1ea1, kho\u1ea3ng hai \u0111\u1ebfn ba tu\u1ea7n n\u1eefa \u1ea1. Em ghi nh\u1eadn r\u1ed3i \u1ea1. D\u1ea1, em th\u1ea5y m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a...\nClient: H\u1ea3? Hai ba t\u00f4ng \u0111\u00f4 la \u00e1. B\u00e2y gi\u1edd l\u00e0 hai ba t\u00f4ng.\nAgent: D\u1ea1, em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1, b\u1ea3y tr\u0103m t\u00e1m m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: Ph\u00e1m, ph\u00e1m t\u1ea7m bao nhi\u00eau?\nAgent: D\u1ea1, b\u1ea3y tr\u0103m t\u00e1m m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: B\u1ea3y tr\u0103m ba th\u00f4i, b\u1ea3y tr\u0103m ba.\nAgent: D\u1ea1, v\u1eady l\u00e0 b\u1ea3y tr\u0103m ba m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: B\u1ea3y tr\u0103m ba.\nAgent: D\u1ea1, em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n b\u1ea3y tr\u0103m ba m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. B\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua...",
"length": 2270,
"turns": 33
}
✓
AI_EXTRACTION
23.6s
31/07 09:57
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i ch\u1ecb L\u00ea th\u1ecb huy\u1ec1n trinh \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe ford territory 2024 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: \u1edc, \u0111\u00fang r\u1ed3i em.\nAgent: D\u1ea1, em c\u1ea3m \u01a1n ...\nClient: Mua, mua, mua, mua, mua, mua \u0111\u1eddi ch\u1ee7 m\u00e0.\nAgent: D\u1ea1, em ghi nh\u1eadn l\u00e0 xe m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u1ea1. V\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n va...\nClient: H\u1ea3?\nAgent: D\u1ea1, xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng \u01a1i.\nAgent: D\u1ea1, v\u1eady l\u00e0 xe m\u00ecnh kh\u00f4ng c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng n\u1eefa. Em th\u1ea5y xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai t\u01b0, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1, em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a ch\u1ecb \u1edf \u0110\u1eafk L\u1eafk, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf huy\u1ec7n n\u00e0o \u1ea1?\nClient: Trong th\u00e0nh ph\u1ed1, a.\nAgent: D\u1ea1, trong th\u00e0nh ph\u1ed1 Bu\u00f4n Ma Thu\u1ed9t lu\u00f4n...\nClient: Ph\u00f3 H\u00f9ng, Ph\u1ed1 Ph\u01b0\u1edbc.\nAgent: D\u1ea1, Ph\u01b0\u1eddng Ph\u01b0\u1edbc An, th\u00e0nh ph\u1ed1 Bu\u00f4n Ma Thu\u1ed9t \u1ea1. Em ghi nh\u1eadn r\u1ed3i \u1ea1. D\u1ea1, xe m\u00ecnh...\nClient: Ph\u01b0\u1eddng Bu\u00f4n Ma Thu\u1ed9t \u1ea1. Ph\u01b0\u1eddng Bu\u00f4n Ma Thu\u1ed9t.\nAgent: D\u1ea1, Ph\u01b0\u1eddng Bu\u00f4n Ma Thu\u1ed9t \u1ea1. Em ghi nh\u1eadn r\u1ed3i \u1ea1. D\u1ea1, xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng hai m\u01b0\u01a1i ba ngh\u00ecn kilomet, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1, trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng ch\u1ecb ha?\nClient: Ch\u01b0a \u1ea1.\nAgent: D\u1ea1, em ghi nh\u1eadn. Em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec kh\u00f4ng c\u00f2n nhu c\u1ea7u s\u1eed d\u1ee5ng, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1, em ghi nh\u1eadn. D\u1ea1, hi\u1ec7n t\u1ea1i ch\u1ecb c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n ch\u1ecb ha?\nClient: \u1edc, t\u1ea7m, \u1edd, hai-- ba tu\u1ea7n n\u1eefa \u00e0.\nAgent: D\u1ea1, kho\u1ea3ng hai \u0111\u1ebfn ba tu\u1ea7n n\u1eefa \u1ea1. Em ghi nh\u1eadn r\u1ed3i \u1ea1. D\u1ea1, em th\u1ea5y m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a...\nClient: H\u1ea3? Hai ba t\u00f4ng \u0111\u00f4 la \u00e1. B\u00e2y gi\u1edd l\u00e0 hai ba t\u00f4ng.\nAgent: D\u1ea1, em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1, b\u1ea3y tr\u0103m t\u00e1m m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: Ph\u00e1m, ph\u00e1m t\u1ea7m bao nhi\u00eau?\nAgent: D\u1ea1, b\u1ea3y tr\u0103m t\u00e1m m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: B\u1ea3y tr\u0103m ba th\u00f4i, b\u1ea3y tr\u0103m ba.\nAgent: D\u1ea1, v\u1eady l\u00e0 b\u1ea3y tr\u0103m ba m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: B\u1ea3y tr\u0103m ba.\nAgent: D\u1ea1, em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n b\u1ea3y tr\u0103m ba m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. B\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua..."
}
▸ Output
{
"asking_price": "730000000",
"car_history": "Ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc",
"fee_confirmed": "TRUE",
"info_score": 8,
"intention": "SLOW",
"is_closing": true,
"is_owner": "CH\u00cdNH CH\u1ee6",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "\u0110\u1eafk L\u1eafk, Ph\u01b0\u1eddng Bu\u00f4n Ma Thu\u1ed9t",
"odo": "23000",
"sale_reason": "Kh\u00f4ng c\u00f2n nhu c\u1ea7u s\u1eed d\u1ee5ng",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi v\u1edbi ch\u1ecb L\u00ea Th\u1ecb Huy\u1ec1n Trinh, ch\u1ee7 xe Ford Territory 2024 ch\u00ednh ch\u1ee7. Xe kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 23.000 km, ch\u01b0a \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc. Kh\u00e1ch mu\u1ed1n b\u00e1n trong 2-3 tu\u1ea7n v\u1edbi gi\u00e1 730 tri\u1ec7u \u0111\u1ed3ng. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 v\u00e0 n\u00f3i r\u00f5 ph\u00ed d\u1ecbch v\u1ee5 1%, nh\u01b0ng ch\u01b0a x\u00e1c nh\u1eadn Zalo v\u00e0 ch\u01b0a \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i. Do \u0111\u00f3, cu\u1ed9c g\u1ecdi c\u1ea7n \u0111\u01b0\u1ee3c g\u1ecdi l\u1ea1i \u0111\u1ec3 ho\u00e0n thi\u1ec7n c\u00e1c b\u01b0\u1edbc closing.",
"year": "2024",
"zalo_status": "FALSE"
}
✓
SLACK_POST
643ms
31/07 09:57
▸ Input
{
"sales_slack_id": "U0873P7C4H5",
"sku": "SKU-UMUZUQ",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi v\u1edbi ch\u1ecb L\u00ea Th\u1ecb Huy\u1ec1n Trinh, ch\u1ee7 xe Ford Territory 2024 ch\u00ednh ch\u1ee7. Xe kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 23.000 km, ch\u01b0a \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc. Kh\u00e1ch mu\u1ed1n b\u00e1n trong 2-3 tu\u1ea7n v\u1edbi gi\u00e1 730 tri\u1ec7u \u0111\u1ed3ng. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 v\u00e0 n\u00f3i r\u00f5 ph\u00ed d\u1ecbch v\u1ee5 1%, nh\u01b0ng ch\u01b0a x\u00e1c nh\u1eadn Zalo v\u00e0 ch\u01b0a \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i. Do \u0111\u00f3, cu\u1ed9c g\u1ecdi c\u1ea7n \u0111\u01b0\u1ee3c g\u1ecdi l\u1ea1i \u0111\u1ec3 ho\u00e0n thi\u1ec7n c\u00e1c b\u01b0\u1edbc closing."
}
▸ Output
{
"posted": true,
"thread_ts": "1785466196.879119"
}
✓
CRM_APIS
175ms
31/07 09:57
✓
CRM_ACTIVITIES
111ms
31/07 09:57
✓
SLACK_AUDIO
4.0s
31/07 09:57
✓
UPDATE_CLOSING
266ms
31/07 09:57
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải chị Lê thị huyền trinh đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe ford territory 2024 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Ờ, đúng rồi em. Agent: Dạ, em cảm ơn ... Client: Mua, mua, mua, mua, mua, mua đời chủ mà. Agent: Dạ, em ghi nhận là xe mình mua mới chính chủ từ đầu ạ. Vậy xe mình hiện có còn va... Client: Hả? Agent: Dạ, xe mình hiện có còn vay góp ngân hàng không ạ? Client: Không ơi. Agent: Dạ, vậy là xe mình không còn vay góp ngân hàng nữa. Em thấy xe mình là đời sản xuất năm hai không hai tư, đúng không ạ? Client: Đúng rồi, đúng rồi. Agent: Dạ, em thấy địa chỉ của chị ở Đắk Lắk, không biết cụ thể mình ở huyện nào ạ? Client: Trong thành phố, a. Agent: Dạ, trong thành phố Buôn Ma Thuột luôn... Client: Phó Hùng, Phố Phước. Agent: Dạ, Phường Phước An, thành phố Buôn Ma Thuột ạ. Em ghi nhận rồi ạ. Dạ, xe mình... Client: Phường Buôn Ma Thuột ạ. Phường Buôn Ma Thuột. Agent: Dạ, Phường Buôn Ma Thuột ạ. Em ghi nhận rồi ạ. Dạ, xe mình hiện đã chạy khoảng hai mươi ba nghìn kilomet, đúng không ạ? Client: Đúng rồi ạ. Agent: Dạ, trong quá trình sử dụng, xe mình chắc chưa phát sinh đâm đụng hay ngập nước đúng không chị ha? Client: Chưa ạ. Agent: Dạ, em ghi nhận. Em thấy mình bán xe vì không còn nhu cầu sử dụng, đúng không ạ? Client: Đúng rồi ạ. Agent: Dạ, em ghi nhận. Dạ, hiện tại chị có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn chị ha? Client: Ờ, tầm, ờ, hai-- ba tuần nữa à. Agent: Dạ, khoảng hai đến ba tuần nữa ạ. Em ghi nhận rồi ạ. Dạ, em thấy mức giá mong muốn của... Client: Hả? Hai ba tông đô la á. Bây giờ là hai ba tông. Agent: Dạ, em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ, bảy trăm tám mươi triệu đồng, đúng không ạ? Client: Phám, phám tầm bao nhiêu? Agent: Dạ, bảy trăm tám mươi triệu đồng, đúng không ạ? Client: Bảy trăm ba thôi, bảy trăm ba. Agent: Dạ, vậy là bảy trăm ba mươi triệu đồng, đúng không ạ? Client: Bảy trăm ba. Agent: Dạ, em ghi nhận mức giá mong muốn bảy trăm ba mươi triệu đồng của mình rồi ạ. Bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người mua...