70628a9a-e687-465d-aa82-9728d2bf2d65
SUCCESS
Time
02/08/2026 20:46:51
Duration
4m 15s
Campaign
-
Conversation ID
conv_9301kz1bmfjffq1vd9cgye2e523x
Recording
AI Extraction
odo
270000
loan
KHÔNG VAY NGÂN HÀNG
year
2015
status
SUCCESS
summary
Cuộc gọi giữa agent Mỹ Linh và anh Nguyễn Đình Kỷ về việc bán xe Kia Morning 2015. Xe đã sang tên chính chủ, không còn vay ngân hàng, đã chạy 270.000 km, không đâm đụng hay ngập nước. Khách muốn bán trong hơn một tháng với giá 200 triệu đồng. Agent đã xác nhận Zalo đúng số đang gọi, đọc lại giá và nói rõ phí dịch vụ 1% (2 triệu đồng), đồng thời hướng dẫn khách gửi ảnh xe sau khi kết bạn Zalo. Cuộc gọi đạt đủ 4 điều kiện closing và info_score 9, được đánh giá là SUCCESS.
is_owner
MUA LẠI ĐÃ SANG TÊN
location
Xuyên Quang
intention
SLOW
is_silent
-
info_score
9
is_closing
True
car_history
Không đâm đụng, không ngập nước
sale_reason
Không còn nhu cầu sử dụng
zalo_status
TRUE
asking_price
200000000
fee_confirmed
TRUE
Execution Steps
✓
FIND_LEAD
5ms
02/08 20:46
▸ Input
{
"phone": "0966589911"
}
▸ Output
{
"car_brand": "kia",
"car_model": "morning",
"lead_id": "70628a9a-e687-465d-aa82-9728d2bf2d65",
"name": "Nguy\u1ec5n \u0110\u00ecnh K\u1ef7",
"sales": "U06LW6BHJ57",
"sku": "SKU-7K6URB"
}
✓
PREPARE_CALL
2.1s
02/08 20:46
▸ Input
{
"car_brand": "kia",
"car_model": "morning",
"name": "Nguy\u1ec5n \u0110\u00ecnh K\u1ef7",
"sku": "SKU-7K6URB"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1785678289.829979",
"variables": {
"anh_chi": "anh",
"car_make": "kia morning 2015",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:Tr\u00ean 1 th\u00e1ng, l\u00fd do b\u00e1n: Kh\u00f4ng c\u00f2n nhu c\u1ea7u s\u1eed d\u1ee5ng, odo: 270000, gi\u00e1 mong mu\u1ed1n: 200000000, v\u1ecb tr\u00ed: TuyenQuang. M\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 Vu-Ca \u0111\u00e3 b\u00e1o kh\u00e1ch tr\u01b0\u1edbc \u0111\u00f3 l\u00e0 1% \u2014 khi n\u00f3i v\u1ec1 ph\u00ed ph\u1ea3i d\u00f9ng \u0110\u00daNG m\u1ee9c n\u00e0y, kh\u00f4ng b\u00e1o m\u1ee9c kh\u00e1c.",
"user_name": "Nguy\u1ec5n \u0110\u00ecnh K\u1ef7"
}
}
✓
OUTBOUND_CALL
7.3s
02/08 20:47
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0966589911",
"variables": {
"anh_chi": "anh",
"car_make": "kia morning 2015",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:Tr\u00ean 1 th\u00e1ng, l\u00fd do b\u00e1n: Kh\u00f4ng c\u00f2n nhu c\u1ea7u s\u1eed d\u1ee5ng, odo: 270000, gi\u00e1 mong mu\u1ed1n: 200000000, v\u1ecb tr\u00ed: TuyenQuang. M\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 Vu-Ca \u0111\u00e3 b\u00e1o kh\u00e1ch tr\u01b0\u1edbc \u0111\u00f3 l\u00e0 1% \u2014 khi n\u00f3i v\u1ec1 ph\u00ed ph\u1ea3i d\u00f9ng \u0110\u00daNG m\u1ee9c n\u00e0y, kh\u00f4ng b\u00e1o m\u1ee9c kh\u00e1c.",
"user_name": "Nguy\u1ec5n \u0110\u00ecnh K\u1ef7"
}
}
▸ Output
{
"conversation_id": "conv_9301kz1bmfjffq1vd9cgye2e523x",
"raw": {
"conversation_id": "conv_9301kz1bmfjffq1vd9cgye2e523x",
"message": "Outbound call initiated",
"sip_call_id": "SCL_QbWLRhS8Hh65",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
8m 0s
02/08 20:55
▸ Input
{
"conversation_id": "conv_9301kz1bmfjffq1vd9cgye2e523x"
}
▸ Output
{
"duration_secs": 255,
"status": "done"
}
✓
TRANSCRIPT
02/08 20:55
▸ Input
{
"raw_turns": 53
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Nguy\u1ec5n \u0110\u00ecnh K\u1ef7 \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe kia morning 2015 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: D\u1ea1.\nAgent: D\u1ea1, v\u1eady xe m\u00ecnh...\nClient: Xe n\u00e0y, \u1edd, c\u0169ng chuy\u1ec3n nh\u01b0\u1ee3ng.\nAgent: D\u1ea1, xe m\u00ecnh \u0111\u00e3 chuy\u1ec3n nh\u01b0\u1ee3ng r\u1ed3i \u1ea1. V\u1eady hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 hay...\nClient: Alo! V\u00e2ng.\nAgent: D\u1ea1, em nghe r\u00f5...\nClient: Sang t\u00ean ch\u00ednh ch\u1ee7 r\u1ed3i.\nAgent: D\u1ea1, xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 r\u1ed3i \u1ea1. V\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Sang. R\u1ed3i.\nAgent: D\u1ea1, v\u1eady xe m\u00ecnh hi\u1ec7n ...\nClient: Kh\u00f4ng.\nAgent: D\u1ea1, xe m\u00ecnh kh\u00f4ng c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng n\u1eefa \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi l\u0103m ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1, \u0111\u00fang r\u1ed3i \u1ea1. ...\nClient: Anh th\u00ec anh kh\u00f4ng bi\u1ebft \u0111\u00e2u \u00e1.\nAgent: D\u1ea1, v\u1eady hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u1ede Xuy\u00ean Quang.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1!\nAgent: D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng hai tr\u0103m b\u1ea3y m\u01b0\u01a1i ngh\u00ecn kilomet, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1, em ghi nh\u1eadn \u1ea1. Trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: \u1edc, kh\u00f4ng, kh\u00f4ng.\nAgent: D\u1ea1, em ghi nh\u1eadn \u1ea1. Em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec kh\u00f4ng c\u00f2n nhu c\u1ea7u s\u1eed d\u1ee5ng, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i, kh\u00f4ng c\u00f3 nhu c\u1ea7u s\u1eed d\u1ee5ng n\u1eefa.\nAgent: D\u1ea1, em ghi nh\u1eadn \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n anh ha?\nClient: H\u01a1n c\u0169ng \u0111\u01b0\u1ee3c m\u00e0.\nAgent: D\u1ea1, h\u01a1n c\u0169ng...\nClient: T\u00ednh m\u1ed9t th\u00e1ng c\u0169ng \u0111\u01b0\u1ee3c. T\u1ea1i v\u00ec c\u0169ng kh\u00f4ng c\u1ea7n thi\u1ebft \u0111\u1ec3 b\u00e1n lu\u00f4n \u0111\u00e2u.\nAgent: D\u1ea1, em ghi nh\u1eadn l\u00e0 m\u00ecnh c\u00f3 th\u1ec3...\nClient: \u0110ang xin ki\u1ebfn tham kh\u1ea3o gi\u00e1 xem h\u1ee3p l\u00fd th\u00ec b\u00e1n th\u00f4i.\nAgent: D\u1ea1, em ghi nh\u1eadn l\u00e0 m\u00ecnh c\u00f3 th\u1ec3 b\u00e1n trong kho\u1ea3ng h\u01a1n m\u1ed9t th\u00e1ng \u1ea1. D\u1ea1 em th\u1ea5y m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh l\u00e0 hai tr\u0103m tri\u1ec7u \u0111\u1ed3ng, c\u00f3 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nClient: \u1edc, \u0111\u01b0\u1ee3c, ghi nh\u1eadn l\u00e0 nh\u01b0 v\u1eady.\nAgent: D\u1ea1, em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 hai tr\u0103m tri\u1ec7u \u0111\u1ed3ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1, em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n hai tr\u0103m tri\u1ec7u \u0111\u1ed3ng c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. B\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u1eeam, ph\u00ed d\u1ecbch v\u1ee5 l\u00e0 s\u1ebd l\u00e0-- n\u1ebfu m\u00e0 b\u00e1n \u0111\u01b0\u1ee3c r\u1ed3i l\u00e0 s\u1ebd l\u00e0 hai tri\u1ec7u \u0111\u00fang kh\u00f4ng?\nAgent: D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1, n\u1ebfu b\u00e1n \u0111\u01b0\u1ee3c v\u1edbi gi\u00e1 hai tr\u0103m tri\u1ec7u \u0111\u1ed3ng th\u00ec ph\u00ed d\u1ecbch v\u1ee5 b\u00ean em l\u00e0 hai tri\u1ec7u \u0111\u1ed3ng \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec th\u00eam kh\u00f4ng \u1ea1?\nClient: Th\u1eafc m\u1eafc g\u00ec th\u00eam kh\u00f4ng?\nAgent: D\u1ea1, anh c\u00f3 th\u1eafc m\u1eafc g\u00ec th\u00eam v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng em \u1ea1.\nAgent: D\u1ea1, v\u1eady anh...\nClient: ...\nAgent: D\u1ea1, em ch\u01b0a nghe \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i t\u1eeb m\u00ecnh, em xin ph\u00e9p chuy\u1ec3n sang c\u00e2u ti\u1ebfp theo nh\u00e9 \u1ea1. D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1, s\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng \u1ea1?\nClient: D\u1ea1, s\u1ed1 Zalo r\u1ed3i.\nAgent: D\u1ea1, em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: OK.\nClient: OK.",
"length": 3358,
"turns": 49
}
✓
AI_EXTRACTION
23.0s
02/08 20:55
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Nguy\u1ec5n \u0110\u00ecnh K\u1ef7 \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe kia morning 2015 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: D\u1ea1.\nAgent: D\u1ea1, v\u1eady xe m\u00ecnh...\nClient: Xe n\u00e0y, \u1edd, c\u0169ng chuy\u1ec3n nh\u01b0\u1ee3ng.\nAgent: D\u1ea1, xe m\u00ecnh \u0111\u00e3 chuy\u1ec3n nh\u01b0\u1ee3ng r\u1ed3i \u1ea1. V\u1eady hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 hay...\nClient: Alo! V\u00e2ng.\nAgent: D\u1ea1, em nghe r\u00f5...\nClient: Sang t\u00ean ch\u00ednh ch\u1ee7 r\u1ed3i.\nAgent: D\u1ea1, xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 r\u1ed3i \u1ea1. V\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Sang. R\u1ed3i.\nAgent: D\u1ea1, v\u1eady xe m\u00ecnh hi\u1ec7n ...\nClient: Kh\u00f4ng.\nAgent: D\u1ea1, xe m\u00ecnh kh\u00f4ng c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng n\u1eefa \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi l\u0103m ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1, \u0111\u00fang r\u1ed3i \u1ea1. ...\nClient: Anh th\u00ec anh kh\u00f4ng bi\u1ebft \u0111\u00e2u \u00e1.\nAgent: D\u1ea1, v\u1eady hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u1ede Xuy\u00ean Quang.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1!\nAgent: D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng hai tr\u0103m b\u1ea3y m\u01b0\u01a1i ngh\u00ecn kilomet, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1, em ghi nh\u1eadn \u1ea1. Trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: \u1edc, kh\u00f4ng, kh\u00f4ng.\nAgent: D\u1ea1, em ghi nh\u1eadn \u1ea1. Em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec kh\u00f4ng c\u00f2n nhu c\u1ea7u s\u1eed d\u1ee5ng, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i, kh\u00f4ng c\u00f3 nhu c\u1ea7u s\u1eed d\u1ee5ng n\u1eefa.\nAgent: D\u1ea1, em ghi nh\u1eadn \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n anh ha?\nClient: H\u01a1n c\u0169ng \u0111\u01b0\u1ee3c m\u00e0.\nAgent: D\u1ea1, h\u01a1n c\u0169ng...\nClient: T\u00ednh m\u1ed9t th\u00e1ng c\u0169ng \u0111\u01b0\u1ee3c. T\u1ea1i v\u00ec c\u0169ng kh\u00f4ng c\u1ea7n thi\u1ebft \u0111\u1ec3 b\u00e1n lu\u00f4n \u0111\u00e2u.\nAgent: D\u1ea1, em ghi nh\u1eadn l\u00e0 m\u00ecnh c\u00f3 th\u1ec3...\nClient: \u0110ang xin ki\u1ebfn tham kh\u1ea3o gi\u00e1 xem h\u1ee3p l\u00fd th\u00ec b\u00e1n th\u00f4i.\nAgent: D\u1ea1, em ghi nh\u1eadn l\u00e0 m\u00ecnh c\u00f3 th\u1ec3 b\u00e1n trong kho\u1ea3ng h\u01a1n m\u1ed9t th\u00e1ng \u1ea1. D\u1ea1 em th\u1ea5y m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh l\u00e0 hai tr\u0103m tri\u1ec7u \u0111\u1ed3ng, c\u00f3 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nClient: \u1edc, \u0111\u01b0\u1ee3c, ghi nh\u1eadn l\u00e0 nh\u01b0 v\u1eady.\nAgent: D\u1ea1, em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 hai tr\u0103m tri\u1ec7u \u0111\u1ed3ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1, em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n hai tr\u0103m tri\u1ec7u \u0111\u1ed3ng c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. B\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u1eeam, ph\u00ed d\u1ecbch v\u1ee5 l\u00e0 s\u1ebd l\u00e0-- n\u1ebfu m\u00e0 b\u00e1n \u0111\u01b0\u1ee3c r\u1ed3i l\u00e0 s\u1ebd l\u00e0 hai tri\u1ec7u \u0111\u00fang kh\u00f4ng?\nAgent: D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1, n\u1ebfu b\u00e1n \u0111\u01b0\u1ee3c v\u1edbi gi\u00e1 hai tr\u0103m tri\u1ec7u \u0111\u1ed3ng th\u00ec ph\u00ed d\u1ecbch v\u1ee5 b\u00ean em l\u00e0 hai tri\u1ec7u \u0111\u1ed3ng \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec th\u00eam kh\u00f4ng \u1ea1?\nClient: Th\u1eafc m\u1eafc g\u00ec th\u00eam kh\u00f4ng?\nAgent: D\u1ea1, anh c\u00f3 th\u1eafc m\u1eafc g\u00ec th\u00eam v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng em \u1ea1.\nAgent: D\u1ea1, v\u1eady anh...\nClient: ...\nAgent: D\u1ea1, em ch\u01b0a nghe \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i t\u1eeb m\u00ecnh, em xin ph\u00e9p chuy\u1ec3n sang c\u00e2u ti\u1ebfp theo nh\u00e9 \u1ea1. D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1, s\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng \u1ea1?\nClient: D\u1ea1, s\u1ed1 Zalo r\u1ed3i.\nAgent: D\u1ea1, em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: OK.\nClient: OK."
}
▸ Output
{
"asking_price": "200000000",
"car_history": "Kh\u00f4ng \u0111\u00e2m \u0111\u1ee5ng, kh\u00f4ng ng\u1eadp n\u01b0\u1edbc",
"fee_confirmed": "TRUE",
"info_score": 9,
"intention": "SLOW",
"is_closing": true,
"is_owner": "MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "Xuy\u00ean Quang",
"odo": "270000",
"sale_reason": "Kh\u00f4ng c\u00f2n nhu c\u1ea7u s\u1eed d\u1ee5ng",
"status": "SUCCESS",
"summary": "Cu\u1ed9c g\u1ecdi gi\u1eefa agent M\u1ef9 Linh v\u00e0 anh Nguy\u1ec5n \u0110\u00ecnh K\u1ef7 v\u1ec1 vi\u1ec7c b\u00e1n xe Kia Morning 2015. Xe \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7, kh\u00f4ng c\u00f2n vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 270.000 km, kh\u00f4ng \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc. Kh\u00e1ch mu\u1ed1n b\u00e1n trong h\u01a1n m\u1ed9t th\u00e1ng v\u1edbi gi\u00e1 200 tri\u1ec7u \u0111\u1ed3ng. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi, \u0111\u1ecdc l\u1ea1i gi\u00e1 v\u00e0 n\u00f3i r\u00f5 ph\u00ed d\u1ecbch v\u1ee5 1% (2 tri\u1ec7u \u0111\u1ed3ng), \u0111\u1ed3ng th\u1eddi h\u01b0\u1edbng d\u1eabn kh\u00e1ch g\u1eedi \u1ea3nh xe sau khi k\u1ebft b\u1ea1n Zalo. Cu\u1ed9c g\u1ecdi \u0111\u1ea1t \u0111\u1ee7 4 \u0111i\u1ec1u ki\u1ec7n closing v\u00e0 info_score 9, \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 l\u00e0 SUCCESS.",
"year": "2015",
"zalo_status": "TRUE"
}
✓
SLACK_POST
629ms
02/08 20:55
▸ Input
{
"sales_slack_id": "U06LW6BHJ57",
"sku": "SKU-7K6URB",
"status": "SUCCESS",
"summary": "Cu\u1ed9c g\u1ecdi gi\u1eefa agent M\u1ef9 Linh v\u00e0 anh Nguy\u1ec5n \u0110\u00ecnh K\u1ef7 v\u1ec1 vi\u1ec7c b\u00e1n xe Kia Morning 2015. Xe \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7, kh\u00f4ng c\u00f2n vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 270.000 km, kh\u00f4ng \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc. Kh\u00e1ch mu\u1ed1n b\u00e1n trong h\u01a1n m\u1ed9t th\u00e1ng v\u1edbi gi\u00e1 200 tri\u1ec7u \u0111\u1ed3ng. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi, \u0111\u1ecdc l\u1ea1i gi\u00e1 v\u00e0 n\u00f3i r\u00f5 ph\u00ed d\u1ecbch v\u1ee5 1% (2 tri\u1ec7u \u0111\u1ed3ng), \u0111\u1ed3ng th\u1eddi h\u01b0\u1edbng d\u1eabn kh\u00e1ch g\u1eedi \u1ea3nh xe sau khi k\u1ebft b\u1ea1n Zalo. Cu\u1ed9c g\u1ecdi \u0111\u1ea1t \u0111\u1ee7 4 \u0111i\u1ec1u ki\u1ec7n closing v\u00e0 info_score 9, \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 l\u00e0 SUCCESS."
}
▸ Output
{
"posted": true,
"thread_ts": "1785678289.829979"
}
✓
CRM_APIS
1.0s
02/08 20:55
✓
CRM_ACTIVITIES
209ms
02/08 20:55
✓
SLACK_AUDIO
5.9s
02/08 20:55
✓
UPDATE_CLOSING
149ms
02/08 20:55
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Nguyễn Đình Kỷ đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe kia morning 2015 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Dạ. Agent: Dạ, vậy xe mình... Client: Xe này, ờ, cũng chuyển nhượng. Agent: Dạ, xe mình đã chuyển nhượng rồi ạ. Vậy hiện tại xe mình đã sang tên chính chủ hay... Client: Alo! Vâng. Agent: Dạ, em nghe rõ... Client: Sang tên chính chủ rồi. Agent: Dạ, xe mình đã sang tên chính chủ rồi ạ. Vậy xe mình hiện có còn vay góp ngân hàng không ạ? Client: Sang. Rồi. Agent: Dạ, vậy xe mình hiện ... Client: Không. Agent: Dạ, xe mình không còn vay góp ngân hàng nữa ạ. Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai không mười lăm phải không anh? Client: Đúng rồi. Agent: Dạ, đúng rồi ạ. ... Client: Anh thì anh không biết đâu á. Agent: Dạ, vậy hiện tại xe mình đang ở khu vực nào ạ? Client: Ở Xuyên Quang. Agent: dạ, em nắm thông tin của mình ạ! Agent: Dạ em thấy xe đã chạy khoảng hai trăm bảy mươi nghìn kilomet, đúng không ạ? Client: Đúng rồi. Agent: Dạ, em ghi nhận ạ. Trong quá trình sử dụng, xe mình chắc chưa phát sinh đâm đụng hay ngập nước đúng không anh ha? Client: Ờ, không, không. Agent: Dạ, em ghi nhận ạ. Em thấy mình bán xe vì không còn nhu cầu sử dụng, đúng không ạ? Client: Đúng rồi, không có nhu cầu sử dụng nữa. Agent: Dạ, em ghi nhận ạ. Dạ hiện tại anh có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn anh ha? Client: Hơn cũng được mà. Agent: Dạ, hơn cũng... Client: Tính một tháng cũng được. Tại vì cũng không cần thiết để bán luôn đâu. Agent: Dạ, em ghi nhận là mình có thể... Client: Đang xin kiến tham khảo giá xem hợp lý thì bán thôi. Agent: Dạ, em ghi nhận là mình có thể bán trong khoảng hơn một tháng ạ. Dạ em thấy mức giá mong muốn của mình là hai trăm triệu đồng, có đúng không ạ? Client: Ừm. Client: Ờ, được, ghi nhận là như vậy. Agent: Dạ, em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ hai trăm triệu đồng đúng không ạ? Client: Đúng rồi. Agent: Dạ, em ghi nhận mức giá mong muốn hai trăm triệu đồng của mình rồi ạ. Bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người mua tiềm năng để mang lại giá tốt nhất và hỗ trợ hồ sơ mua bán xe nhanh nhất cho mình ạ. Anh có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: Ừm, phí dịch vụ là sẽ là-- nếu mà bán được rồi là sẽ là hai triệu đúng không? Agent: Dạ đúng rồi ạ, nếu bán được với giá hai trăm triệu đồng thì phí dịch vụ bên em là hai triệu đồng ạ. Anh có thắc mắc gì thêm không ạ? Client: Thắc mắc gì thêm không? Agent: Dạ, anh có thắc mắc gì thêm về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: Không em ạ. Agent: Dạ, vậy anh... Client: ... Agent: Dạ, em chưa nghe được phản hồi từ mình, em xin phép chuyển sang câu tiếp theo nhé ạ. Dạ anh cho em xác nhận số điện thoại em đang gọi có phải là số Zalo của anh không ạ, số này mình có chặn tìm kiếm hay nhắn tin từ người lạ không ạ? Client: Dạ, số Zalo rồi. Agent: Dạ, em đã ghi nhận thông tin xe của mình rồi ạ, sẽ có chuyên viên Vu-Ca kết bạn và hỗ trợ tiếp tục ạ. Sau khi kết bạn Zalo anh gửi giúp em bộ ảnh nội ngoại thất xe và giấy đăng kiểm để chuyên viên bên em hỗ trợ nhanh nhất ạ. Client: OK. Client: OK.