9949ac2f-9328-4a48-877b-0729280233f8
FAILED
Time
18/08/2026 11:55:56
Duration
4m 39s
Campaign
-
Conversation ID
conv_9801m09kkxgmehgs91ymhd3k3p99
Recording
AI Extraction
odo
CHƯA RÕ
loan
CHƯA RÕ
year
CHƯA RÕ
status
FAILED
summary
-
is_owner
CHƯA RÕ
location
CHƯA RÕ
intention
SLOW
is_silent
-
info_score
-
is_closing
True
car_history
CHƯA RÕ
sale_reason
CHƯA RÕ
zalo_status
CHƯA RÕ
asking_price
CHƯA RÕ
fee_confirmed
FALSE
Execution Steps
✓
FIND_LEAD
257ms
18/08 11:55
▸ Input
{
"phone": "0899159379"
}
▸ Output
{
"car_brand": "Toyota",
"car_model": "Vios",
"lead_id": "9949ac2f-9328-4a48-877b-0729280233f8",
"name": "Loan L\u00ea",
"sales": "U09587HTCTE",
"sku": "FB-SH2PSPC3"
}
✓
FILTER_SALES
21ms
18/08 11:55
▸ Input
{
"sales_slack_id": "U09587HTCTE"
}
▸ Output
{
"decision": "CALL"
}
✓
PREPARE_CALL
3.8s
18/08 11:56
▸ Input
{
"car_brand": "Toyota",
"car_model": "Vios",
"name": "Loan L\u00ea",
"sku": "FB-SH2PSPC3"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1787028838.808519",
"variables": {
"anh_chi": "ch\u1ecb",
"car_make": "Toyota Vios 2017",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Loan L\u00ea"
}
}
✓
OUTBOUND_CALL
23.7s
18/08 11:56
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0899159379",
"variables": {
"anh_chi": "ch\u1ecb",
"car_make": "Toyota Vios 2017",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Loan L\u00ea"
}
}
▸ Output
{
"conversation_id": "conv_9801m09kkxgmehgs91ymhd3k3p99",
"raw": {
"conversation_id": "conv_9801m09kkxgmehgs91ymhd3k3p99",
"message": "Outbound call initiated",
"sip_call_id": "SCL_BwZpZnHUMeMD",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
8m 0s
18/08 12:04
▸ Input
{
"conversation_id": "conv_9801m09kkxgmehgs91ymhd3k3p99"
}
▸ Output
{
"duration_secs": 279,
"status": "done"
}
✓
TRANSCRIPT
18/08 12:04
▸ Input
{
"raw_turns": 60
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i ch\u1ecb Loan L\u00ea \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Toyota Vios 2017 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. D\u1ea1 \u0111\u00fang r\u1ed3i. \u0110\u00fang r\u1ed3i. \u1edc.\nAgent: D\u1ea1, em c\u1ea3m \u01a1n ch\u1ecb. ...\nClient: \u1edc.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng \u1ea1.\nAgent: D\u1ea1, em ghi nh\u1eadn \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi b\u1ea3y ph\u1ea3i kh\u00f4ng ch\u1ecb?\nClient: \u0110\u00fang.\nAgent: D\u1ea1, em c\u1ea3m \u01a1n ch\u1ecb. D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a ch\u1ecb \u1edf Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: \u00c0, kh\u00f4ng, ch\u1ecb \u1edf, \u1edd, L\u00e2m \u0110\u1ed3ng ch\u1ee9.\nAgent: D\u1ea1, em xin l\u1ed7i ch\u1ecb. V\u1eady l\u00e0 m\u00ecnh \u1edf L\u00e2m \u0110\u1ed3ng \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf huy\u1ec7n...\nClient: \u1edc, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1, em xin l\u1ed7i...\nClient: \u00c0, huy\u1ec7n, \u00e0, huy\u1ec7n \u0110\u1ea1 Hoai.\nAgent: D\u1ea1, em ghi nh\u1eadn m\u00ecnh \u1edf huy\u1ec7n \u0110\u1ea1...\nClient: Huy\u1ec7n B\u00e0 Hoa, t\u1ec9nh L\u00e2m \u0110\u1ed3ng.\nAgent: D\u1ea1, em ghi nh\u1eadn m\u00ecnh \u1edf huy\u1ec7n \u0110\u1ea1 Huoai, t\u1ec9nh L\u00e2m \u0110\u1ed3ng \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau...\nClient: \u0110\u00fang r\u1ed3i. \u0110\u00fang.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng...\nClient: M\u1ed9t tr\u0103m, 138 h\u00e0ng.\nAgent: D\u1ea1, m\u1ed9t tr\u0103m ba m\u01b0\u01a1i t\u00e1m ngh\u00ecn kilomet \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng...\nClient: Kh\u00f4ng \u1ea1.\nAgent: D\u1ea1, em ghi nh\u1eadn \u1ea1. D\u1ea1 ch\u1ecb b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: \u00c0, \u0111\u1ed5i, a, xe b\u1ea3y ch\u1ed7.\nAgent: D\u1ea1, m\u00ecnh \u0111\u1ed5i sang xe b\u1ea3y ch\u1ed7 \u1ea1...\nClient: Nh\u00e0 c\u00f3 th\u00eam th\u00e0nh vi\u00ean n\u00ean l\u00e0 \u0111\u1ed5i. \u1eea.\nAgent: D\u1ea1, em hi\u1ec3u r\u1ed3i \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: \u1edc... \u1eea.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3...\nClient: \u00c0, \u0111\u1ec3, \u1edd, thanh kho\u1ea3n \u0111\u01b0\u1ee3c, \u1edd, c\u00e1i xe n\u00e0y \u0111\u00e3 r\u1ed3i m\u1edbi, \u1edd, t\u00ecm hi\u1ec3u, \u1edd, xe sau.\nAgent: D\u1ea1, em hi\u1ec3u r\u1ed3i \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i ch\u1ecb c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: Mau l\u00e2u c\u0169ng \u0111\u01b0\u1ee3c. Th\u00ec, \u1edd, thu\u1ea7n kho\u1ea3n s\u1edbm th\u00ec, \u1edd, m\u00ecnh mua xe m\u1edbi s\u1edbm, c\u00f2n, \u1edd, t\u00f9y duy\u00ean th\u00f4i, kh\u00f4ng c\u00f3 v\u1ed9i v\u00e3 g\u00ec h\u1ebft. \u1edc, \u0111\u01b0\u1ee3c gi\u00e1 th\u00ec m\u00ecnh b\u00e1n.\nAgent: D\u1ea1, em hi\u1ec3u r\u1ed3i \u1ea1. D\u1ea1 v\u1eady ch\u1ecb mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: \u1ede...\nAgent: D\u1ea1 ch\u1ecb mong mu\u1ed1n b\u00e1n xe n\u00e0y...\nClient: Th\u00ec, \u1edd, ch\u1ecb c\u0169ng kh\u00f4ng bi\u1ebft n\u1eefa. Th\u00ec, \u1eddm, \u1eddm, \u1eddm, \u1eddm, \u1eddm, kh\u00f4ng bi\u1ebft n\u00ean m\u1edbi h\u1ecfi \u0111\u00f3.\nAgent: D\u1ea1, v\u1eady \u0111\u1ec3 em b\u00e1o l\u1ea1i v\u1edbi ...\nClient: Hihi, ch\u1ecb \u0111ang h\u1ecfi m\u00e0.\nAgent: D\u1ea1, v\u1eady \u0111\u1ec3 em b\u00e1o l\u1ea1i v\u1edbi chuy\u00ean vi\u00ean Vu-Ca h\u1ed7 tr\u1ee3 m\u00ecnh \u0111\u1ecbnh gi\u00e1 chu\u1ea9n nh\u1ea5t khi k\u1ebft n\u1ed1i nh\u00e9 \u1ea1. D\u1ea1 b\u00ean Vu-Ca...\nClient: \u00c0, ch\u1ecb \u0111\u00e3 h\u1ecfi m\u00e0, ch\u1ee9 ch\u1ecb bi\u1ebft r\u1ed3i \u0111\u00e2u c\u00f3 c\u1ea7n h\u1ecfi. \u1ede c\u00e1i trang c\u1ee7a em, \u1eeb.\nAgent: D\u1ea1, em hi\u1ec3u r\u1ed3i \u1ea1. D\u1ea1 b\u00ean Vu-Ca hi\u1ec7n c\u00f3 ba h\u00ecnh th\u1ee9c b\u00e1n t\u00f9y theo nhu c\u1ea7u c\u1ee7a m\u00ecnh \u1ea1. M\u1ed9t l\u00e0 \u0110\u1ea5u gi\u00e1 c\u1ea1nh tranh, ph\u00ed m\u1ed9t ph\u1ea7n tr\u0103m, kho\u1ea3ng ba \u0111\u1ebfn n\u0103m ng\u00e0y, nhi\u1ec1u \u0111\u1ea1i l\u00fd c\u00f9ng tranh gi\u00e1 n\u00ean th\u01b0\u1eddng \u0111\u01b0\u1ee3c gi\u00e1 t\u1ed1t nh\u1ea5t, \u0111\u00e2y l\u00e0 h\u00ecnh th\u1ee9c b\u00ean em \u0111\u1ec1 xu\u1ea5t \u1ea1. Hai l\u00e0 \u0110\u1eb7t gi\u00e1 mong mu\u1ed1n, ph\u00ed m\u1ed9t ph\u1ea9y n\u0103m ph\u1ea7n tr\u0103m, kho\u1ea3ng b\u1ea3y \u0111\u1ebfn m\u01b0\u1eddi b\u1ed1n ng\u00e0y, kh\u00f4ng \u0111\u1ea1t m\u1ee9c m\u00ecnh mong mu\u1ed1n th\u00ec kh\u00f4ng b\u00e1n \u1ea1...\nClient: \u1edc, 300.000. \u1edc.\nAgent: D\u1ea1, ba l\u00e0 Ch\u1ed1t nhanh, ph\u00ed hai ph\u1ea7n tr\u0103m,...\nClient: D\u1ea1 kh\u00f4ng ai ch\u1ec9 n\u00f3, n\u00f3 xin m\u00e0y r\u1ed3i \u0111\u00f3.\nAgent: D\u1ea1, ba l\u00e0 Ch\u1ed1t nhanh, ph\u00ed hai ph\u1ea7n tr\u0103m, trong kho\u1ea3ng hai m\u01b0\u01a1i b\u1ed1n \u0111\u1ebfn b\u1ed1n m\u01b0\u01a1i t\u00e1m ti\u1ebfng, \u01b0u ti\u00ean b\u00e1n th\u1eadt nhanh \u1ea1. Ph\u00ed ch\u1ec9 t\u00ednh khi b\u00e1n th\u00e0nh c\u00f4ng th\u00f4i \u1ea1, v\u00e0 b\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t cho m\u00ecnh \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh th\u1ea5y h\u00ecnh th\u1ee9c n\u00e0o ph\u00f9 h\u1ee3p v\u1edbi m\u00ecnh h\u01a1n \u1ea1?\nClient: Th\u00ec gi\u1edd \u0111\u00e2u bi\u1ebft g\u00ec \u0111\u00e2u, c\u00f3 b\u00e1n \u0111\u01b0\u1ee3c xe r\u1ed3i bi\u1ebft h\u00ecnh th\u1ee9c n\u00e0o.\nAgent: D\u1ea1, em hi\u1ec3u r\u1ed3i \u1ea1. D\u1ea1 v\u1eady m\u00ecnh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng c\u00f3, \u1edd, b\u00e1n \u0111\u01b0\u1ee3c xe th\u00ec, \u1edd, n\u00f3, n\u00f3 h\u1ee3p l\u00fd th\u00ec m\u1edbi chi-chi ph\u00ed \u0111\u00e0ng ho\u00e0ng, OK. Nh\u01b0ng m\u00e0 gi\u1edd \u0111\u00e2u bi\u1ebft gi\u00e1 nhi\u00eau r\u1ed3i m\u00e0 ai mua \u0111\u00e2u, b\u00e1n nhi\u00eau \u0111\u00e2u m\u00e0 chi ph\u00ed. \u0110\u00f3, v\u1ea5n \u0111\u1ec1 n\u00f3 n\u1eb1m \u1edf \u0111\u00f3 \u0111\u00f3. \u1eea.\nAgent: D\u1ea1, em hi\u1ec3u r\u1ed3i \u1ea1. D\u1ea1 anh ch\u1ecb cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a m\u00ecnh kh\u00f4ng \u1ea1, s\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1, em c\u1ea3m \u01a1n ch\u1ecb. D\u1ea1 em ...\nClient: Kh\u00f4ng.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: OK.\nClient: Ok.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n ch\u1ecb \u1ea1. Ch\u00fac ch\u1ecb m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1.",
"length": 4227,
"turns": 58
}
✓
AI_EXTRACTION
1m 8s
18/08 12:05
▸ Input
{
"model": "deepseek-v4-flash:0731-cloud",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i ch\u1ecb Loan L\u00ea \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Toyota Vios 2017 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. D\u1ea1 \u0111\u00fang r\u1ed3i. \u0110\u00fang r\u1ed3i. \u1edc.\nAgent: D\u1ea1, em c\u1ea3m \u01a1n ch\u1ecb. ...\nClient: \u1edc.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng \u1ea1.\nAgent: D\u1ea1, em ghi nh\u1eadn \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi b\u1ea3y ph\u1ea3i kh\u00f4ng ch\u1ecb?\nClient: \u0110\u00fang.\nAgent: D\u1ea1, em c\u1ea3m \u01a1n ch\u1ecb. D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a ch\u1ecb \u1edf Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: \u00c0, kh\u00f4ng, ch\u1ecb \u1edf, \u1edd, L\u00e2m \u0110\u1ed3ng ch\u1ee9.\nAgent: D\u1ea1, em xin l\u1ed7i ch\u1ecb. V\u1eady l\u00e0 m\u00ecnh \u1edf L\u00e2m \u0110\u1ed3ng \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf huy\u1ec7n...\nClient: \u1edc, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1, em xin l\u1ed7i...\nClient: \u00c0, huy\u1ec7n, \u00e0, huy\u1ec7n \u0110\u1ea1 Hoai.\nAgent: D\u1ea1, em ghi nh\u1eadn m\u00ecnh \u1edf huy\u1ec7n \u0110\u1ea1...\nClient: Huy\u1ec7n B\u00e0 Hoa, t\u1ec9nh L\u00e2m \u0110\u1ed3ng.\nAgent: D\u1ea1, em ghi nh\u1eadn m\u00ecnh \u1edf huy\u1ec7n \u0110\u1ea1 Huoai, t\u1ec9nh L\u00e2m \u0110\u1ed3ng \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau...\nClient: \u0110\u00fang r\u1ed3i. \u0110\u00fang.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng...\nClient: M\u1ed9t tr\u0103m, 138 h\u00e0ng.\nAgent: D\u1ea1, m\u1ed9t tr\u0103m ba m\u01b0\u01a1i t\u00e1m ngh\u00ecn kilomet \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng...\nClient: Kh\u00f4ng \u1ea1.\nAgent: D\u1ea1, em ghi nh\u1eadn \u1ea1. D\u1ea1 ch\u1ecb b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: \u00c0, \u0111\u1ed5i, a, xe b\u1ea3y ch\u1ed7.\nAgent: D\u1ea1, m\u00ecnh \u0111\u1ed5i sang xe b\u1ea3y ch\u1ed7 \u1ea1...\nClient: Nh\u00e0 c\u00f3 th\u00eam th\u00e0nh vi\u00ean n\u00ean l\u00e0 \u0111\u1ed5i. \u1eea.\nAgent: D\u1ea1, em hi\u1ec3u r\u1ed3i \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: \u1edc... \u1eea.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3...\nClient: \u00c0, \u0111\u1ec3, \u1edd, thanh kho\u1ea3n \u0111\u01b0\u1ee3c, \u1edd, c\u00e1i xe n\u00e0y \u0111\u00e3 r\u1ed3i m\u1edbi, \u1edd, t\u00ecm hi\u1ec3u, \u1edd, xe sau.\nAgent: D\u1ea1, em hi\u1ec3u r\u1ed3i \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i ch\u1ecb c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: Mau l\u00e2u c\u0169ng \u0111\u01b0\u1ee3c. Th\u00ec, \u1edd, thu\u1ea7n kho\u1ea3n s\u1edbm th\u00ec, \u1edd, m\u00ecnh mua xe m\u1edbi s\u1edbm, c\u00f2n, \u1edd, t\u00f9y duy\u00ean th\u00f4i, kh\u00f4ng c\u00f3 v\u1ed9i v\u00e3 g\u00ec h\u1ebft. \u1edc, \u0111\u01b0\u1ee3c gi\u00e1 th\u00ec m\u00ecnh b\u00e1n.\nAgent: D\u1ea1, em hi\u1ec3u r\u1ed3i \u1ea1. D\u1ea1 v\u1eady ch\u1ecb mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: \u1ede...\nAgent: D\u1ea1 ch\u1ecb mong mu\u1ed1n b\u00e1n xe n\u00e0y...\nClient: Th\u00ec, \u1edd, ch\u1ecb c\u0169ng kh\u00f4ng bi\u1ebft n\u1eefa. Th\u00ec, \u1eddm, \u1eddm, \u1eddm, \u1eddm, \u1eddm, kh\u00f4ng bi\u1ebft n\u00ean m\u1edbi h\u1ecfi \u0111\u00f3.\nAgent: D\u1ea1, v\u1eady \u0111\u1ec3 em b\u00e1o l\u1ea1i v\u1edbi ...\nClient: Hihi, ch\u1ecb \u0111ang h\u1ecfi m\u00e0.\nAgent: D\u1ea1, v\u1eady \u0111\u1ec3 em b\u00e1o l\u1ea1i v\u1edbi chuy\u00ean vi\u00ean Vu-Ca h\u1ed7 tr\u1ee3 m\u00ecnh \u0111\u1ecbnh gi\u00e1 chu\u1ea9n nh\u1ea5t khi k\u1ebft n\u1ed1i nh\u00e9 \u1ea1. D\u1ea1 b\u00ean Vu-Ca...\nClient: \u00c0, ch\u1ecb \u0111\u00e3 h\u1ecfi m\u00e0, ch\u1ee9 ch\u1ecb bi\u1ebft r\u1ed3i \u0111\u00e2u c\u00f3 c\u1ea7n h\u1ecfi. \u1ede c\u00e1i trang c\u1ee7a em, \u1eeb.\nAgent: D\u1ea1, em hi\u1ec3u r\u1ed3i \u1ea1. D\u1ea1 b\u00ean Vu-Ca hi\u1ec7n c\u00f3 ba h\u00ecnh th\u1ee9c b\u00e1n t\u00f9y theo nhu c\u1ea7u c\u1ee7a m\u00ecnh \u1ea1. M\u1ed9t l\u00e0 \u0110\u1ea5u gi\u00e1 c\u1ea1nh tranh, ph\u00ed m\u1ed9t ph\u1ea7n tr\u0103m, kho\u1ea3ng ba \u0111\u1ebfn n\u0103m ng\u00e0y, nhi\u1ec1u \u0111\u1ea1i l\u00fd c\u00f9ng tranh gi\u00e1 n\u00ean th\u01b0\u1eddng \u0111\u01b0\u1ee3c gi\u00e1 t\u1ed1t nh\u1ea5t, \u0111\u00e2y l\u00e0 h\u00ecnh th\u1ee9c b\u00ean em \u0111\u1ec1 xu\u1ea5t \u1ea1. Hai l\u00e0 \u0110\u1eb7t gi\u00e1 mong mu\u1ed1n, ph\u00ed m\u1ed9t ph\u1ea9y n\u0103m ph\u1ea7n tr\u0103m, kho\u1ea3ng b\u1ea3y \u0111\u1ebfn m\u01b0\u1eddi b\u1ed1n ng\u00e0y, kh\u00f4ng \u0111\u1ea1t m\u1ee9c m\u00ecnh mong mu\u1ed1n th\u00ec kh\u00f4ng b\u00e1n \u1ea1...\nClient: \u1edc, 300.000. \u1edc.\nAgent: D\u1ea1, ba l\u00e0 Ch\u1ed1t nhanh, ph\u00ed hai ph\u1ea7n tr\u0103m,...\nClient: D\u1ea1 kh\u00f4ng ai ch\u1ec9 n\u00f3, n\u00f3 xin m\u00e0y r\u1ed3i \u0111\u00f3.\nAgent: D\u1ea1, ba l\u00e0 Ch\u1ed1t nhanh, ph\u00ed hai ph\u1ea7n tr\u0103m, trong kho\u1ea3ng hai m\u01b0\u01a1i b\u1ed1n \u0111\u1ebfn b\u1ed1n m\u01b0\u01a1i t\u00e1m ti\u1ebfng, \u01b0u ti\u00ean b\u00e1n th\u1eadt nhanh \u1ea1. Ph\u00ed ch\u1ec9 t\u00ednh khi b\u00e1n th\u00e0nh c\u00f4ng th\u00f4i \u1ea1, v\u00e0 b\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t cho m\u00ecnh \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh th\u1ea5y h\u00ecnh th\u1ee9c n\u00e0o ph\u00f9 h\u1ee3p v\u1edbi m\u00ecnh h\u01a1n \u1ea1?\nClient: Th\u00ec gi\u1edd \u0111\u00e2u bi\u1ebft g\u00ec \u0111\u00e2u, c\u00f3 b\u00e1n \u0111\u01b0\u1ee3c xe r\u1ed3i bi\u1ebft h\u00ecnh th\u1ee9c n\u00e0o.\nAgent: D\u1ea1, em hi\u1ec3u r\u1ed3i \u1ea1. D\u1ea1 v\u1eady m\u00ecnh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng c\u00f3, \u1edd, b\u00e1n \u0111\u01b0\u1ee3c xe th\u00ec, \u1edd, n\u00f3, n\u00f3 h\u1ee3p l\u00fd th\u00ec m\u1edbi chi-chi ph\u00ed \u0111\u00e0ng ho\u00e0ng, OK. Nh\u01b0ng m\u00e0 gi\u1edd \u0111\u00e2u bi\u1ebft gi\u00e1 nhi\u00eau r\u1ed3i m\u00e0 ai mua \u0111\u00e2u, b\u00e1n nhi\u00eau \u0111\u00e2u m\u00e0 chi ph\u00ed. \u0110\u00f3, v\u1ea5n \u0111\u1ec1 n\u00f3 n\u1eb1m \u1edf \u0111\u00f3 \u0111\u00f3. \u1eea.\nAgent: D\u1ea1, em hi\u1ec3u r\u1ed3i \u1ea1. D\u1ea1 anh ch\u1ecb cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a m\u00ecnh kh\u00f4ng \u1ea1, s\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1, em c\u1ea3m \u01a1n ch\u1ecb. D\u1ea1 em ...\nClient: Kh\u00f4ng.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: OK.\nClient: Ok.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n ch\u1ecb \u1ea1. Ch\u00fac ch\u1ecb m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1."
}
▸ Output
{
"asking_price": "CH\u01afA R\u00d5",
"car_history": "CH\u01afA R\u00d5",
"fee_confirmed": "FALSE",
"info_score": 0,
"intention": "SLOW",
"is_closing": true,
"is_owner": "CH\u01afA R\u00d5",
"is_silent": false,
"loan": "CH\u01afA R\u00d5",
"location": "CH\u01afA R\u00d5",
"odo": "CH\u01afA R\u00d5",
"sale_reason": "CH\u01afA R\u00d5",
"status": "FAILED",
"summary": "",
"year": "CH\u01afA R\u00d5",
"zalo_status": "CH\u01afA R\u00d5"
}
✓
SLACK_POST
669ms
18/08 12:05
▸ Input
{
"sales_slack_id": "U09587HTCTE",
"sku": "FB-SH2PSPC3",
"status": "FAILED",
"summary": ""
}
▸ Output
{
"posted": true,
"thread_ts": "1787028838.808519"
}
✓
CRM_APIS
250ms
18/08 12:05
✓
CRM_ACTIVITIES
143ms
18/08 12:05
✓
SLACK_AUDIO
4.0s
18/08 12:05
✓
UPDATE_CLOSING
189ms
18/08 12:05
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải chị Loan Lê đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe Toyota Vios 2017 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Alo. Dạ đúng rồi. Đúng rồi. Ờ. Agent: Dạ, em cảm ơn chị. ... Client: Ờ. Agent: Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: Không ạ. Agent: Dạ, em ghi nhận ạ. Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai không mười bảy phải không chị? Client: Đúng. Agent: Dạ, em cảm ơn chị. Dạ em thấy địa chỉ của chị ở Thành phố Hồ Chí Minh, không biết cụ thể mình ở quận nào ạ? Client: À, không, chị ở, ờ, Lâm Đồng chứ. Agent: Dạ, em xin lỗi chị. Vậy là mình ở Lâm Đồng ạ. Dạ không biết cụ thể mình ở huyện... Client: Ờ, đúng rồi. Agent: Dạ, em xin lỗi... Client: À, huyện, à, huyện Đạ Hoai. Agent: Dạ, em ghi nhận mình ở huyện Đạ... Client: Huyện Bà Hoa, tỉnh Lâm Đồng. Agent: Dạ, em ghi nhận mình ở huyện Đạ Huoai, tỉnh Lâm Đồng ạ. Dạ xe mình hiện đã chạy khoảng bao nhiêu... Client: Đúng rồi. Đúng. Agent: Dạ xe mình hiện đã chạy khoảng... Client: Một trăm, 138 hàng. Agent: Dạ, một trăm ba mươi tám nghìn kilomet ạ. Dạ không biết xe mình có từng va chạm... Client: Đúng rồi. Agent: Dạ không biết xe mình có từng va chạm nặng... Client: Không ạ. Agent: Dạ, em ghi nhận ạ. Dạ chị bán xe lần này vì lý do gì ạ? Client: À, đổi, a, xe bảy chỗ. Agent: Dạ, mình đổi sang xe bảy chỗ ạ... Client: Nhà có thêm thành viên nên là đổi. Ừ. Agent: Dạ, em hiểu rồi ạ. Dạ không biết mình đã tìm hiểu hay đặt cọc mẫu xe nào chưa ạ? Client: Ờ... Ừ. Agent: Dạ không biết mình đã... Client: À, để, ờ, thanh khoản được, ờ, cái xe này đã rồi mới, ờ, tìm hiểu, ờ, xe sau. Agent: Dạ, em hiểu rồi ạ. Dạ hiện tại chị có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn ạ? Client: Mau lâu cũng được. Thì, ờ, thuần khoản sớm thì, ờ, mình mua xe mới sớm, còn, ờ, tùy duyên thôi, không có vội vã gì hết. Ờ, được giá thì mình bán. Agent: Dạ, em hiểu rồi ạ. Dạ vậy chị mong muốn bán xe này với mức giá khoảng bao nhiêu ạ? Client: Ở... Agent: Dạ chị mong muốn bán xe này... Client: Thì, ờ, chị cũng không biết nữa. Thì, ờm, ờm, ờm, ờm, ờm, không biết nên mới hỏi đó. Agent: Dạ, vậy để em báo lại với ... Client: Hihi, chị đang hỏi mà. Agent: Dạ, vậy để em báo lại với chuyên viên Vu-Ca hỗ trợ mình định giá chuẩn nhất khi kết nối nhé ạ. Dạ bên Vu-Ca... Client: À, chị đã hỏi mà, chứ chị biết rồi đâu có cần hỏi. Ở cái trang của em, ừ. Agent: Dạ, em hiểu rồi ạ. Dạ bên Vu-Ca hiện có ba hình thức bán tùy theo nhu cầu của mình ạ. Một là Đấu giá cạnh tranh, phí một phần trăm, khoảng ba đến năm ngày, nhiều đại lý cùng tranh giá nên thường được giá tốt nhất, đây là hình thức bên em đề xuất ạ. Hai là Đặt giá mong muốn, phí một phẩy năm phần trăm, khoảng bảy đến mười bốn ngày, không đạt mức mình mong muốn thì không bán ạ... Client: Ờ, 300.000. Ờ. Agent: Dạ, ba là Chốt nhanh, phí hai phần trăm,... Client: Dạ không ai chỉ nó, nó xin mày rồi đó. Agent: Dạ, ba là Chốt nhanh, phí hai phần trăm, trong khoảng hai mươi bốn đến bốn mươi tám tiếng, ưu tiên bán thật nhanh ạ. Phí chỉ tính khi bán thành công thôi ạ, và bên em kết nối hơn hai nghìn người mua tiềm năng để mang lại giá tốt nhất cho mình ạ. Dạ không biết mình thấy hình thức nào phù hợp với mình hơn ạ? Client: Thì giờ đâu biết gì đâu, có bán được xe rồi biết hình thức nào. Agent: Dạ, em hiểu rồi ạ. Dạ vậy mình có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: Không có, ờ, bán được xe thì, ờ, nó, nó hợp lý thì mới chi-chi phí đàng hoàng, OK. Nhưng mà giờ đâu biết giá nhiêu rồi mà ai mua đâu, bán nhiêu đâu mà chi phí. Đó, vấn đề nó nằm ở đó đó. Ừ. Agent: Dạ, em hiểu rồi ạ. Dạ anh chị cho em xác nhận số điện thoại em đang gọi có phải là số Zalo của mình không ạ, số này mình có chặn tìm kiếm hay nhắn tin từ người lạ không ạ? Client: Đúng rồi. Agent: Dạ, em cảm ơn chị. Dạ em ... Client: Không. Agent: Dạ em đã ghi nhận thông tin xe của mình rồi ạ, sẽ có chuyên viên Vu-Ca kết bạn và hỗ trợ tiếp tục ạ. Sau khi kết bạn Zalo chị gửi giúp em bộ ảnh nội ngoại thất xe và giấy đăng kiểm để chuyên viên bên em hỗ trợ nhanh nhất ạ. Client: OK. Client: Ok. Agent: Dạ em cảm ơn chị ạ. Chúc chị một ngày tốt lành ạ.