955e2ecb-df7c-4248-85dd-498e3d9dc567
SUCCESS
Time
27/07/2026 10:57:08
Duration
4m 13s
Campaign
-
Conversation ID
conv_9901kygvgcq0e398e3ehrwv58e51
Recording
AI Extraction
odo
70650
loan
KHÔNG VAY NGÂN HÀNG
year
2018
status
SUCCESS
summary
Cuộc gọi thành công với anh Dương Trọng Sơn, chủ xe Honda Jazz 2018 chính chủ. Xe đã hết vay ngân hàng, chạy 70.650 km, chỉ bị quẹt nhẹ. Anh muốn bán nhanh trong 1 tuần với giá 320 triệu đồng. Agent đã xác nhận Zalo, đọc lại giá, nói phí 1% và hướng dẫn gửi ảnh. Khách đồng ý và không thắc mắc thêm.
is_owner
CHÍNH CHỦ
location
Thành phố Hồ Chí Minh, Quận 10
intention
FAST
is_silent
-
info_score
9
is_closing
True
car_history
Xe chỉ bị quẹt nhẹ phía cản trước bên phụ và phía sau bên phụ, trầy xước nhẹ.
sale_reason
Bán xăng đổi điện
zalo_status
TRUE
asking_price
320000000
fee_confirmed
TRUE
Execution Steps
✓
FIND_LEAD
274ms
27/07 10:57
▸ Input
{
"phone": "0778737879"
}
▸ Output
{
"car_brand": "honda",
"car_model": "jazz",
"lead_id": "955e2ecb-df7c-4248-85dd-498e3d9dc567",
"name": "D\u01b0\u01a1ng Tr\u1ecdng S\u01a1n",
"sales": "U09347ZRTKR",
"sku": "SKU-6QAP4E"
}
✓
PREPARE_CALL
2.5s
27/07 10:57
▸ Input
{
"car_brand": "honda",
"car_model": "jazz",
"name": "D\u01b0\u01a1ng Tr\u1ecdng S\u01a1n",
"sku": "SKU-6QAP4E"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1785124507.537909",
"variables": {
"anh_chi": "anh",
"car_make": "honda jazz 2018",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:Ngay l\u1eadp t\u1ee9c, l\u00fd do b\u00e1n: B\u00e1n x\u0103ng \u0111\u1ed5i \u0111i\u1ec7n, odo: 70650, gi\u00e1 mong mu\u1ed1n: 320000000, v\u1ecb tr\u00ed: TP.HCM",
"user_name": "D\u01b0\u01a1ng Tr\u1ecdng S\u01a1n"
}
}
✓
OUTBOUND_CALL
8.1s
27/07 10:57
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0778737879",
"variables": {
"anh_chi": "anh",
"car_make": "honda jazz 2018",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:Ngay l\u1eadp t\u1ee9c, l\u00fd do b\u00e1n: B\u00e1n x\u0103ng \u0111\u1ed5i \u0111i\u1ec7n, odo: 70650, gi\u00e1 mong mu\u1ed1n: 320000000, v\u1ecb tr\u00ed: TP.HCM",
"user_name": "D\u01b0\u01a1ng Tr\u1ecdng S\u01a1n"
}
}
▸ Output
{
"conversation_id": "conv_9901kygvgcq0e398e3ehrwv58e51",
"raw": {
"conversation_id": "conv_9901kygvgcq0e398e3ehrwv58e51",
"message": "Outbound call initiated",
"sip_call_id": "SCL_aKUeVdbKTEUG",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
8m 0s
27/07 11:05
▸ Input
{
"conversation_id": "conv_9901kygvgcq0e398e3ehrwv58e51"
}
▸ Output
{
"duration_secs": 253,
"status": "done"
}
✓
TRANSCRIPT
27/07 11:05
▸ Input
{
"raw_turns": 55
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh D\u01b0\u01a1ng Tr\u1ecdng S\u01a1n \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe honda jazz 2018 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u0110\u00fang r\u1ed3i em. \u1eea. \u1eea, \u1eeb, \u1eeb.\nAgent: D\u1ea1...\nClient: \u0110\u00fang r\u1ed3i em.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u0110ang c\u00f3 m\u00e0y.\nAgent: D\u1ea1 v\u1eady l\u00e0 xe m\u00ecnh v\u1eabn c\u00f2n \u0111ang vay g\u00f3p ng\u00e2n h\u00e0ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng \u1ea1, kh\u00f4ng, kh\u00f4ng, t\u1ea1i, t\u1ea1i kh\u00f4ng c\u00f2n g\u00f3p g\u00ec h\u1ebft, \u0111\u00e3, \u0111\u00e3, \u0111\u00e3, \u0111\u00e3 xong h\u1ebft r\u1ed3i em.\nAgent: D\u1ea1 em hi\u1ec3u r\u1ed3i. D\u1ea1 v\u1eady cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi t\u00e1m ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh. D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a m\u00ecnh \u1edf Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: Anh \u1edf qu\u1eadn 10.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh. D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng b\u1ea3y m\u01b0\u01a1i ngh\u00ecn s\u00e1u tr\u0103m n\u0103m m\u01b0\u01a1i ki l\u00f4 m\u00e9t, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i em.\nAgent: D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: Ch\u1ec9 qu\u1eb9t nh\u1eb9.\nAgent: D\u1ea1 m\u00ecnh c\u00f3 th\u1ec3 cho em bi\u1ebft th\u00eam chi ti\u1ebft v\u1ec1 v\u1ebft qu\u1eb9t nh\u1eb9 \u0111\u00f3 \u0111\u01b0\u1ee3c kh\u00f4ng \u1ea1? V\u00ed d\u1ee5 nh\u01b0 l\u00e0 \u1edf v\u1ecb tr\u00ed n\u00e0o tr\u00ean xe v\u00e0 m\u1ee9c \u0111\u1ed9 ra sao \u1ea1?\nClient: \u1eeam.\nClient: Anh \u0111\u00e3 t\u1eebng b\u1ecb qu\u1eb9t ph\u00eda, \u1eddm, ph\u00eda, ph\u00eda tr\u01b0\u1edbc, ph\u00eda c\u1ea3n, c\u1ea3n tr\u01b0\u1edbc b\u00ean pha-- b\u00ean l\u00e1i ph\u1ee5 v\u00e0, \u1eddm, ph\u00eda sau b\u00ean l\u00e1i-- ph\u00eda sau b\u00ean l\u00e1i, l\u00e1i, l\u00e1i ph\u1ee5. Th\u00ec ch\u1ec9 l\u00e0 va qu\u1eb9t, tr\u1ea7y x\u01b0\u1edbc v\u00e0, \u1eddm, nh\u1eb9 nh\u1eb9.\nAgent: D\u1ea1 em \u0111\u00e3 n\u1eafm \u0111\u01b0\u1ee3c th\u00f4ng tin r\u1ed3i \u1ea1. D\u1ea1 em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec l\u00fd do b\u00e1n x\u0103ng \u0111\u1ed5i \u0111i\u1ec7n, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eea, \u0111\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: \u1edc, anh \u0111\u00e3 t\u00ecm hi\u1ec3u r\u1ed3i.\nAgent: D\u1ea1 m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u r\u1ed3i nh\u01b0ng ch\u01b0a \u0111\u1eb7t c\u1ecdc \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n anh ha?\nClient: Anh mua, anh mua m\u1ea5y trong v\u00f2ng m\u1ed9t tu\u1ea7n th\u00ec s\u1ebd c\u00e0ng t\u1ed1t.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 m\u00ecnh mu\u1ed1n b\u00e1n xe trong v\u00f2ng m\u1ed9t tu\u1ea7n \u1ea1. D\u1ea1 em th\u1ea5y m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a anh l\u00e0 ba tr\u0103m hai m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng, c\u00f3 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 ba tr\u0103m hai m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i em.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n ba tr\u0103m hai m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. B\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay...\nClient: \u1eea, \u1eeb.\nClient: OK.\nClient: OK.\nClient: Kh\u00f4ng c\u00f3.\nAgent: D\u1ea1 anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u1edcm, \u1eebm, t\u1ee9c l\u00e0 l\u00fac \u1ea5y khi m\u00e0 \u0111\u00e3 b\u00e1n xe xong lu\u00f4n l\u00e0 b\u00ean em \u0111\u00e3 h\u1ed7 tr\u1ee3 h\u1ebft t\u1ea5t c\u1ea3 c\u00e1c th\u1ee7 t\u1ee5c lu\u00f4n hay sao em?\nAgent: D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1. B\u00ean em s\u1ebd h\u1ed7 tr\u1ee3 m\u00ecnh to\u00e0n b\u1ed9 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec th\u00eam kh\u00f4ng \u1ea1?\nClient: D\u1ea1 r\u1ed3i \u1ea1.\nAgent: D\u1ea1 anh...\nClient: \u00c0, kh\u00f4ng em.\nAgent: D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1, s\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi...\nClient: \u0110\u00fang r\u1ed3i em.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe...\nClient: D\u1ea1 kh\u00f4ng em.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9...\nClient: R\u1ed3i, r\u1ed3i, OK.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: OK \u1ea1.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh \u1ea1. Ch\u00fac anh m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1.",
"length": 3786,
"turns": 53
}
✓
AI_EXTRACTION
4.2s
27/07 11:05
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\" v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i \"ph\u00ed 1%\" sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i ph\u00ed 1%, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh D\u01b0\u01a1ng Tr\u1ecdng S\u01a1n \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe honda jazz 2018 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u0110\u00fang r\u1ed3i em. \u1eea. \u1eea, \u1eeb, \u1eeb.\nAgent: D\u1ea1...\nClient: \u0110\u00fang r\u1ed3i em.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u0110ang c\u00f3 m\u00e0y.\nAgent: D\u1ea1 v\u1eady l\u00e0 xe m\u00ecnh v\u1eabn c\u00f2n \u0111ang vay g\u00f3p ng\u00e2n h\u00e0ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng \u1ea1, kh\u00f4ng, kh\u00f4ng, t\u1ea1i, t\u1ea1i kh\u00f4ng c\u00f2n g\u00f3p g\u00ec h\u1ebft, \u0111\u00e3, \u0111\u00e3, \u0111\u00e3, \u0111\u00e3 xong h\u1ebft r\u1ed3i em.\nAgent: D\u1ea1 em hi\u1ec3u r\u1ed3i. D\u1ea1 v\u1eady cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi t\u00e1m ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh. D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a m\u00ecnh \u1edf Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: Anh \u1edf qu\u1eadn 10.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh. D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng b\u1ea3y m\u01b0\u01a1i ngh\u00ecn s\u00e1u tr\u0103m n\u0103m m\u01b0\u01a1i ki l\u00f4 m\u00e9t, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i em.\nAgent: D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: Ch\u1ec9 qu\u1eb9t nh\u1eb9.\nAgent: D\u1ea1 m\u00ecnh c\u00f3 th\u1ec3 cho em bi\u1ebft th\u00eam chi ti\u1ebft v\u1ec1 v\u1ebft qu\u1eb9t nh\u1eb9 \u0111\u00f3 \u0111\u01b0\u1ee3c kh\u00f4ng \u1ea1? V\u00ed d\u1ee5 nh\u01b0 l\u00e0 \u1edf v\u1ecb tr\u00ed n\u00e0o tr\u00ean xe v\u00e0 m\u1ee9c \u0111\u1ed9 ra sao \u1ea1?\nClient: \u1eeam.\nClient: Anh \u0111\u00e3 t\u1eebng b\u1ecb qu\u1eb9t ph\u00eda, \u1eddm, ph\u00eda, ph\u00eda tr\u01b0\u1edbc, ph\u00eda c\u1ea3n, c\u1ea3n tr\u01b0\u1edbc b\u00ean pha-- b\u00ean l\u00e1i ph\u1ee5 v\u00e0, \u1eddm, ph\u00eda sau b\u00ean l\u00e1i-- ph\u00eda sau b\u00ean l\u00e1i, l\u00e1i, l\u00e1i ph\u1ee5. Th\u00ec ch\u1ec9 l\u00e0 va qu\u1eb9t, tr\u1ea7y x\u01b0\u1edbc v\u00e0, \u1eddm, nh\u1eb9 nh\u1eb9.\nAgent: D\u1ea1 em \u0111\u00e3 n\u1eafm \u0111\u01b0\u1ee3c th\u00f4ng tin r\u1ed3i \u1ea1. D\u1ea1 em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec l\u00fd do b\u00e1n x\u0103ng \u0111\u1ed5i \u0111i\u1ec7n, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eea, \u0111\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: \u1edc, anh \u0111\u00e3 t\u00ecm hi\u1ec3u r\u1ed3i.\nAgent: D\u1ea1 m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u r\u1ed3i nh\u01b0ng ch\u01b0a \u0111\u1eb7t c\u1ecdc \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n anh ha?\nClient: Anh mua, anh mua m\u1ea5y trong v\u00f2ng m\u1ed9t tu\u1ea7n th\u00ec s\u1ebd c\u00e0ng t\u1ed1t.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 m\u00ecnh mu\u1ed1n b\u00e1n xe trong v\u00f2ng m\u1ed9t tu\u1ea7n \u1ea1. D\u1ea1 em th\u1ea5y m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a anh l\u00e0 ba tr\u0103m hai m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng, c\u00f3 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 ba tr\u0103m hai m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i em.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n ba tr\u0103m hai m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. B\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay...\nClient: \u1eea, \u1eeb.\nClient: OK.\nClient: OK.\nClient: Kh\u00f4ng c\u00f3.\nAgent: D\u1ea1 anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u1edcm, \u1eebm, t\u1ee9c l\u00e0 l\u00fac \u1ea5y khi m\u00e0 \u0111\u00e3 b\u00e1n xe xong lu\u00f4n l\u00e0 b\u00ean em \u0111\u00e3 h\u1ed7 tr\u1ee3 h\u1ebft t\u1ea5t c\u1ea3 c\u00e1c th\u1ee7 t\u1ee5c lu\u00f4n hay sao em?\nAgent: D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1. B\u00ean em s\u1ebd h\u1ed7 tr\u1ee3 m\u00ecnh to\u00e0n b\u1ed9 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec th\u00eam kh\u00f4ng \u1ea1?\nClient: D\u1ea1 r\u1ed3i \u1ea1.\nAgent: D\u1ea1 anh...\nClient: \u00c0, kh\u00f4ng em.\nAgent: D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1, s\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi...\nClient: \u0110\u00fang r\u1ed3i em.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe...\nClient: D\u1ea1 kh\u00f4ng em.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9...\nClient: R\u1ed3i, r\u1ed3i, OK.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: OK \u1ea1.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh \u1ea1. Ch\u00fac anh m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1."
}
▸ Output
{
"asking_price": "320000000",
"car_history": "Xe ch\u1ec9 b\u1ecb qu\u1eb9t nh\u1eb9 ph\u00eda c\u1ea3n tr\u01b0\u1edbc b\u00ean ph\u1ee5 v\u00e0 ph\u00eda sau b\u00ean ph\u1ee5, tr\u1ea7y x\u01b0\u1edbc nh\u1eb9.",
"fee_confirmed": "TRUE",
"info_score": 9,
"intention": "FAST",
"is_closing": true,
"is_owner": "CH\u00cdNH CH\u1ee6",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, Qu\u1eadn 10",
"odo": "70650",
"sale_reason": "B\u00e1n x\u0103ng \u0111\u1ed5i \u0111i\u1ec7n",
"status": "SUCCESS",
"summary": "Cu\u1ed9c g\u1ecdi th\u00e0nh c\u00f4ng v\u1edbi anh D\u01b0\u01a1ng Tr\u1ecdng S\u01a1n, ch\u1ee7 xe Honda Jazz 2018 ch\u00ednh ch\u1ee7. Xe \u0111\u00e3 h\u1ebft vay ng\u00e2n h\u00e0ng, ch\u1ea1y 70.650 km, ch\u1ec9 b\u1ecb qu\u1eb9t nh\u1eb9. Anh mu\u1ed1n b\u00e1n nhanh trong 1 tu\u1ea7n v\u1edbi gi\u00e1 320 tri\u1ec7u \u0111\u1ed3ng. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i ph\u00ed 1% v\u00e0 h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh. Kh\u00e1ch \u0111\u1ed3ng \u00fd v\u00e0 kh\u00f4ng th\u1eafc m\u1eafc th\u00eam.",
"year": "2018",
"zalo_status": "TRUE"
}
✓
SLACK_POST
705ms
27/07 11:05
▸ Input
{
"sales_slack_id": "U09347ZRTKR",
"sku": "SKU-6QAP4E",
"status": "SUCCESS",
"summary": "Cu\u1ed9c g\u1ecdi th\u00e0nh c\u00f4ng v\u1edbi anh D\u01b0\u01a1ng Tr\u1ecdng S\u01a1n, ch\u1ee7 xe Honda Jazz 2018 ch\u00ednh ch\u1ee7. Xe \u0111\u00e3 h\u1ebft vay ng\u00e2n h\u00e0ng, ch\u1ea1y 70.650 km, ch\u1ec9 b\u1ecb qu\u1eb9t nh\u1eb9. Anh mu\u1ed1n b\u00e1n nhanh trong 1 tu\u1ea7n v\u1edbi gi\u00e1 320 tri\u1ec7u \u0111\u1ed3ng. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i ph\u00ed 1% v\u00e0 h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh. Kh\u00e1ch \u0111\u1ed3ng \u00fd v\u00e0 kh\u00f4ng th\u1eafc m\u1eafc th\u00eam."
}
▸ Output
{
"posted": true,
"thread_ts": "1785124507.537909"
}
✓
CRM_APIS
363ms
27/07 11:05
✓
CRM_ACTIVITIES
292ms
27/07 11:05
✓
SLACK_AUDIO
4.1s
27/07 11:05
✓
UPDATE_CLOSING
210ms
27/07 11:05
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Dương Trọng Sơn đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe honda jazz 2018 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Alo. Đúng rồi em. Ừ. Ừ, ừ, ừ. Agent: Dạ... Client: Đúng rồi em. Agent: Dạ em cảm ơn anh. Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: Đang có mày. Agent: Dạ vậy là xe mình vẫn còn đang vay góp ngân hàng đúng không ạ? Client: Không ạ, không, không, tại, tại không còn góp gì hết, đã, đã, đã, đã xong hết rồi em. Agent: Dạ em hiểu rồi. Dạ vậy cho em xác nhận lại xe mình là đời sản xuất năm hai không mười tám phải không anh? Client: Đúng rồi. Agent: Dạ em cảm ơn anh. Dạ em thấy địa chỉ của mình ở Thành phố Hồ Chí Minh, không biết cụ thể mình ở quận nào ạ? Client: Thành phố Hồ Chí Minh. Agent: Dạ không biết cụ thể mình ở quận nào ạ? Client: Anh ở quận 10. Agent: Dạ em cảm ơn anh. Dạ em thấy xe đã chạy khoảng bảy mươi nghìn sáu trăm năm mươi ki lô mét, đúng không ạ? Client: Đúng rồi em. Agent: Dạ trong quá trình sử dụng, xe mình chắc chưa phát sinh đâm đụng hay ngập nước đúng không anh ha? Client: Chỉ quẹt nhẹ. Agent: Dạ mình có thể cho em biết thêm chi tiết về vết quẹt nhẹ đó được không ạ? Ví dụ như là ở vị trí nào trên xe và mức độ ra sao ạ? Client: Ừm. Client: Anh đã từng bị quẹt phía, ờm, phía, phía trước, phía cản, cản trước bên pha-- bên lái phụ và, ờm, phía sau bên lái-- phía sau bên lái, lái, lái phụ. Thì chỉ là va quẹt, trầy xước và, ờm, nhẹ nhẹ. Agent: Dạ em đã nắm được thông tin rồi ạ. Dạ em thấy mình bán xe vì lý do bán xăng đổi điện, đúng không ạ? Client: Ừ, đúng rồi ạ. Agent: Dạ không biết mình đã tìm hiểu hay đặt cọc mẫu xe nào chưa ạ? Client: Ờ, anh đã tìm hiểu rồi. Agent: Dạ mình đã tìm hiểu rồi nhưng chưa đặt cọc đúng không ạ? Client: Đúng rồi. Agent: Dạ em cảm ơn anh. Dạ hiện tại anh có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn anh ha? Client: Anh mua, anh mua mấy trong vòng một tuần thì sẽ càng tốt. Agent: Dạ em ghi nhận là mình muốn bán xe trong vòng một tuần ạ. Dạ em thấy mức giá mong muốn của anh là ba trăm hai mươi triệu đồng, có đúng không ạ? Client: Đúng rồi. Agent: Dạ em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ ba trăm hai mươi triệu đồng đúng không ạ? Client: Đúng rồi em. Agent: Dạ em ghi nhận mức giá mong muốn ba trăm hai mươi triệu đồng của mình rồi ạ. Bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người mua tiềm năng để mang lại giá tốt nhất cho mình ạ. Anh có thắc mắc gì về phí dịch vụ hay... Client: Ừ, ừ. Client: OK. Client: OK. Client: Không có. Agent: Dạ anh có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: Ờm, ừm, tức là lúc ấy khi mà đã bán xe xong luôn là bên em đã hỗ trợ hết tất cả các thủ tục luôn hay sao em? Agent: Dạ đúng rồi ạ. Bên em sẽ hỗ trợ mình toàn bộ hồ sơ mua bán xe nhanh nhất ạ. Anh có thắc mắc gì thêm không ạ? Client: Dạ rồi ạ. Agent: Dạ anh... Client: À, không em. Agent: Dạ anh cho em xác nhận số điện thoại em đang gọi có phải là số Zalo của anh không ạ, số này mình có chặn tìm kiếm hay nhắn tin từ người... Client: Đúng rồi em. Agent: Dạ em đã ghi nhận thông tin xe... Client: Dạ không em. Agent: Dạ em đã ghi nhận thông tin xe của mình rồi ạ, sẽ có chuyên viên Vu-Ca kết bạn và hỗ trợ tiếp tục ạ. Sau khi kết bạn Zalo anh gửi giúp em bộ... Client: Rồi, rồi, OK. Agent: Dạ em đã ghi nhận thông tin xe của mình rồi ạ, sẽ có chuyên viên Vu-Ca kết bạn và hỗ trợ tiếp tục ạ. Sau khi kết bạn Zalo anh gửi giúp em bộ ảnh nội ngoại thất xe và giấy đăng kiểm để chuyên viên bên em hỗ trợ nhanh nhất ạ. Client: OK ạ. Agent: Dạ em cảm ơn anh ạ. Chúc anh một ngày tốt lành ạ.