7f3105a1-3521-411c-904f-8ae47d6dc186
SUCCESS
Time
04/08/2026 09:57:49
Duration
3m 49s
Campaign
-
Conversation ID
conv_6901kz5b9h59ete9ymyk60j7nmt6
Recording
AI Extraction
odo
129000
loan
KHÔNG VAY NGÂN HÀNG
year
2009
status
SUCCESS
summary
Agent gọi cho khách hàng tên Minh Phuc để hỗ trợ bán xe Toyota Innova 2009. Khách cho biết xe đã mua lại và sang tên chính chủ, không còn vay ngân hàng, đã chạy 129.000 km, không va chạm nặng hay ngập nước. Khách muốn bán xe để đổi sang xe bốn chỗ, giá mong muốn 170-180 triệu, không gấp. Agent đã xác nhận Zalo đúng số đang gọi, đọc lại giá, nói rõ phí dịch vụ 1.5% và hướng dẫn gửi ảnh sau khi kết bạn. Cuộc gọi thành công với đầy đủ thông tin.
is_owner
MUA LẠI ĐÃ SANG TÊN
location
xã Thanh An, thành phố Hồ Chí Minh
intention
SLOW
is_silent
-
info_score
8
is_closing
True
car_history
xe gia đình, không va chạm nặng hay ngập nước
sale_reason
đổi sang xe bốn chỗ
zalo_status
TRUE
asking_price
175000000
fee_confirmed
TRUE
Execution Steps
✓
FIND_LEAD
158ms
04/08 09:57
▸ Input
{
"phone": "0866614797"
}
▸ Output
{
"car_brand": "Toyota",
"car_model": "Innova",
"lead_id": "7f3105a1-3521-411c-904f-8ae47d6dc186",
"name": "Minh Phuc",
"sales": "U09V90PE8JK",
"sku": "FB-N42ACPDA"
}
✓
PREPARE_CALL
3.1s
04/08 09:57
▸ Input
{
"car_brand": "Toyota",
"car_model": "Innova",
"name": "Minh Phuc",
"sku": "FB-N42ACPDA"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1785812160.922059",
"variables": {
"anh_chi": "anh",
"car_make": "Toyota Innova 2009",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin. M\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 Vu-Ca \u0111\u00e3 b\u00e1o kh\u00e1ch tr\u01b0\u1edbc \u0111\u00f3 l\u00e0 1.5% \u2014 khi n\u00f3i v\u1ec1 ph\u00ed ph\u1ea3i d\u00f9ng \u0110\u00daNG m\u1ee9c n\u00e0y, kh\u00f4ng b\u00e1o m\u1ee9c kh\u00e1c.",
"user_name": "Minh Phuc"
}
}
✓
OUTBOUND_CALL
8.3s
04/08 09:58
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0866614797",
"variables": {
"anh_chi": "anh",
"car_make": "Toyota Innova 2009",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin. M\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 Vu-Ca \u0111\u00e3 b\u00e1o kh\u00e1ch tr\u01b0\u1edbc \u0111\u00f3 l\u00e0 1.5% \u2014 khi n\u00f3i v\u1ec1 ph\u00ed ph\u1ea3i d\u00f9ng \u0110\u00daNG m\u1ee9c n\u00e0y, kh\u00f4ng b\u00e1o m\u1ee9c kh\u00e1c.",
"user_name": "Minh Phuc"
}
}
▸ Output
{
"conversation_id": "conv_6901kz5b9h59ete9ymyk60j7nmt6",
"raw": {
"conversation_id": "conv_6901kz5b9h59ete9ymyk60j7nmt6",
"message": "Outbound call initiated",
"sip_call_id": "SCL_5mHooiU4z428",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
4m 0s
04/08 10:02
▸ Input
{
"conversation_id": "conv_6901kz5b9h59ete9ymyk60j7nmt6"
}
▸ Output
{
"duration_secs": 229,
"status": "done"
}
✓
TRANSCRIPT
04/08 10:02
▸ Input
{
"raw_turns": 43
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Minh Phuc \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Toyota Innova 2009 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: D\u1ea1, h\u00f4m nay mua, \u1edd, mua l\u1ea1i xong r\u1ed3i, \u1edd, sang t\u00ean ch\u00ednh ch\u1ee7 c\u1ee7a gia \u0111\u00ecnh em hi\u1ec7n t\u1ea1i b\u00e2y gi\u1edd.\nAgent: D\u1ea1 v\u00e2ng, v\u1eady l\u00e0 xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 r\u1ed3i \u1ea1. V\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: D\u1ea1.\nAgent: D\u1ea1 xe m\u00ecnh...\nClient: D\u1ea1 c\u00f3.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: D\u1ea1 kh\u00f4ng, d\u1ea1 kh\u00f4ng.\nAgent: D\u1ea1 kh\u00f4ng c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng n\u1eefa \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0...\nClient: D\u1ea1 kh\u00f4ng.\nAgent: D\u1ea1 kh\u00f4ng c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng n\u1eefa \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai ng\u00e0n l\u1ebb ch\u00edn ph\u1ea3i kh\u00f4ng anh?\nClient: D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u1edc, x\u00e3 Thanh An, th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh.\nAgent: D\u1ea1 em...\nClient: \u1ede B\u1ea7u C\u1ea7u Cam.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u1edf x\u00e3 Thanh An, th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: Ch\u0103m hai m\u01b0\u01a1i ch\u00edn ng\u00e0n c\u00e2y.\nAgent: D\u1ea1 m\u1ed9t tr\u0103m hai m\u01b0\u01a1i ch\u00edn ng\u00e0n c\u00e2y \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: D\u1ea1 kh\u00f4ng, xe gia \u0111\u00ecnh v\u1eabn s\u1eed d\u1ee5ng b\u00ecnh th\u01b0\u1eddng.\nAgent: D\u1ea1 v\u00e2ng, xe gia \u0111\u00ecnh v\u1eabn s\u1eed d\u1ee5ng b\u00ecnh th\u01b0\u1eddng \u1ea1. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: \u1edc, mu\u1ed1n, \u1edd, b\u00e1n \u0111\u1ec3, \u1edd, xu\u1ed1ng l\u00e0 xe b\u1ed1n ch\u1ed7.\nAgent: D\u1ea1 m\u00ecnh b\u00e1n \u0111\u1ec3 \u0111\u1ed5i sang xe b\u1ed1n ch\u1ed7 \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: Ch\u01b0a.\nAgent: D\u1ea1 m\u00ecnh ch\u01b0a t\u00ecm...\nClient: Ch\u01b0a \u1ea1.\nAgent: D\u1ea1 m\u00ecnh ch\u01b0a t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: B\u00e1n l\u00e2u c\u0169ng \u0111\u01b0\u1ee3c. N\u00f3i chung l\u00e0 thu\u1eadn mua v\u1eeba b\u00e1n th\u00f4i.\nAgent: D\u1ea1 v\u00e2ng, thu\u1eadn ...\nClient: V\u00ed d\u1ee5 nh\u01b0 gi\u00e1 mong mu\u1ed1n, \u01a1, \u0111\u00fang \u00fd th\u00ec b\u00e1n th\u00f4i.\nAgent: D\u1ea1 v\u00e2ng, thu\u1eadn mua v\u1eeba b\u00e1n th\u00f4i \u1ea1. D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: \u1eeam, anh th\u1ea5y 170, 180, t\u1ea7m gi\u00e1 \u0111\u00f3.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 m\u1ed9t tr\u0103m b\u1ea3y m\u01b0\u01a1i \u0111\u1ebfn m\u1ed9t tr\u0103m t\u00e1m m\u01b0\u01a1i tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n m\u1ed9t tr\u0103m b\u1ea3y m\u01b0\u01a1i \u0111\u1ebfn m\u1ed9t tr\u0103m t\u00e1m m\u01b0\u01a1i tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea9y n\u0103m ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ng\u00e0n ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: D\u1ea1 kh\u00f4ng.\nAgent: D\u1ea1 kh\u00f4ng \u1ea1. D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng \u1ea1?\nClient: D\u1ea1 kh\u00f4ng, kh\u00f4ng ch\u1eb7n \u1ea1. C\u00e1i s\u1ed1, \u1edd, 7970 n\u00e0y l\u00e0 s\u1ed1 Zalo. C\u00f2n s\u1ed1 \u0111i\u1ec7n tho\u1ea1i ch\u00ednh th\u00ec h\u1ecfi n\u1eefa anh g\u1eedi sau.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn s\u1ed1 7970 l\u00e0 s\u1ed1 Zalo c\u1ee7a m\u00ecnh \u1ea1. D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: \u00c0, \u1edd, \u1edd, \u1edd, c\u00f3 g\u00ec h\u1ebft t\u1ea1i \u0111\u00e2y r\u1ed3i, em g\u1eedi cho anh.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. Em c\u1ea3m \u01a1n anh \u1ea1. Ch\u00fac anh m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1.",
"length": 3348,
"turns": 41
}
✓
AI_EXTRACTION
18.9s
04/08 10:02
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Minh Phuc \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Toyota Innova 2009 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: D\u1ea1, h\u00f4m nay mua, \u1edd, mua l\u1ea1i xong r\u1ed3i, \u1edd, sang t\u00ean ch\u00ednh ch\u1ee7 c\u1ee7a gia \u0111\u00ecnh em hi\u1ec7n t\u1ea1i b\u00e2y gi\u1edd.\nAgent: D\u1ea1 v\u00e2ng, v\u1eady l\u00e0 xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 r\u1ed3i \u1ea1. V\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: D\u1ea1.\nAgent: D\u1ea1 xe m\u00ecnh...\nClient: D\u1ea1 c\u00f3.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: D\u1ea1 kh\u00f4ng, d\u1ea1 kh\u00f4ng.\nAgent: D\u1ea1 kh\u00f4ng c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng n\u1eefa \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0...\nClient: D\u1ea1 kh\u00f4ng.\nAgent: D\u1ea1 kh\u00f4ng c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng n\u1eefa \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai ng\u00e0n l\u1ebb ch\u00edn ph\u1ea3i kh\u00f4ng anh?\nClient: D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u1edc, x\u00e3 Thanh An, th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh.\nAgent: D\u1ea1 em...\nClient: \u1ede B\u1ea7u C\u1ea7u Cam.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u1edf x\u00e3 Thanh An, th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: Ch\u0103m hai m\u01b0\u01a1i ch\u00edn ng\u00e0n c\u00e2y.\nAgent: D\u1ea1 m\u1ed9t tr\u0103m hai m\u01b0\u01a1i ch\u00edn ng\u00e0n c\u00e2y \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: D\u1ea1 kh\u00f4ng, xe gia \u0111\u00ecnh v\u1eabn s\u1eed d\u1ee5ng b\u00ecnh th\u01b0\u1eddng.\nAgent: D\u1ea1 v\u00e2ng, xe gia \u0111\u00ecnh v\u1eabn s\u1eed d\u1ee5ng b\u00ecnh th\u01b0\u1eddng \u1ea1. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: \u1edc, mu\u1ed1n, \u1edd, b\u00e1n \u0111\u1ec3, \u1edd, xu\u1ed1ng l\u00e0 xe b\u1ed1n ch\u1ed7.\nAgent: D\u1ea1 m\u00ecnh b\u00e1n \u0111\u1ec3 \u0111\u1ed5i sang xe b\u1ed1n ch\u1ed7 \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: Ch\u01b0a.\nAgent: D\u1ea1 m\u00ecnh ch\u01b0a t\u00ecm...\nClient: Ch\u01b0a \u1ea1.\nAgent: D\u1ea1 m\u00ecnh ch\u01b0a t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: B\u00e1n l\u00e2u c\u0169ng \u0111\u01b0\u1ee3c. N\u00f3i chung l\u00e0 thu\u1eadn mua v\u1eeba b\u00e1n th\u00f4i.\nAgent: D\u1ea1 v\u00e2ng, thu\u1eadn ...\nClient: V\u00ed d\u1ee5 nh\u01b0 gi\u00e1 mong mu\u1ed1n, \u01a1, \u0111\u00fang \u00fd th\u00ec b\u00e1n th\u00f4i.\nAgent: D\u1ea1 v\u00e2ng, thu\u1eadn mua v\u1eeba b\u00e1n th\u00f4i \u1ea1. D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: \u1eeam, anh th\u1ea5y 170, 180, t\u1ea7m gi\u00e1 \u0111\u00f3.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 m\u1ed9t tr\u0103m b\u1ea3y m\u01b0\u01a1i \u0111\u1ebfn m\u1ed9t tr\u0103m t\u00e1m m\u01b0\u01a1i tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n m\u1ed9t tr\u0103m b\u1ea3y m\u01b0\u01a1i \u0111\u1ebfn m\u1ed9t tr\u0103m t\u00e1m m\u01b0\u01a1i tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea9y n\u0103m ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ng\u00e0n ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: D\u1ea1 kh\u00f4ng.\nAgent: D\u1ea1 kh\u00f4ng \u1ea1. D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng \u1ea1?\nClient: D\u1ea1 kh\u00f4ng, kh\u00f4ng ch\u1eb7n \u1ea1. C\u00e1i s\u1ed1, \u1edd, 7970 n\u00e0y l\u00e0 s\u1ed1 Zalo. C\u00f2n s\u1ed1 \u0111i\u1ec7n tho\u1ea1i ch\u00ednh th\u00ec h\u1ecfi n\u1eefa anh g\u1eedi sau.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn s\u1ed1 7970 l\u00e0 s\u1ed1 Zalo c\u1ee7a m\u00ecnh \u1ea1. D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: \u00c0, \u1edd, \u1edd, \u1edd, c\u00f3 g\u00ec h\u1ebft t\u1ea1i \u0111\u00e2y r\u1ed3i, em g\u1eedi cho anh.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. Em c\u1ea3m \u01a1n anh \u1ea1. Ch\u00fac anh m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1."
}
▸ Output
{
"asking_price": "175000000",
"car_history": "xe gia \u0111\u00ecnh, kh\u00f4ng va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc",
"fee_confirmed": "TRUE",
"info_score": 8,
"intention": "SLOW",
"is_closing": true,
"is_owner": "MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "x\u00e3 Thanh An, th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh",
"odo": "129000",
"sale_reason": "\u0111\u1ed5i sang xe b\u1ed1n ch\u1ed7",
"status": "SUCCESS",
"summary": "Agent g\u1ecdi cho kh\u00e1ch h\u00e0ng t\u00ean Minh Phuc \u0111\u1ec3 h\u1ed7 tr\u1ee3 b\u00e1n xe Toyota Innova 2009. Kh\u00e1ch cho bi\u1ebft xe \u0111\u00e3 mua l\u1ea1i v\u00e0 sang t\u00ean ch\u00ednh ch\u1ee7, kh\u00f4ng c\u00f2n vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 129.000 km, kh\u00f4ng va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc. Kh\u00e1ch mu\u1ed1n b\u00e1n xe \u0111\u1ec3 \u0111\u1ed5i sang xe b\u1ed1n ch\u1ed7, gi\u00e1 mong mu\u1ed1n 170-180 tri\u1ec7u, kh\u00f4ng g\u1ea5p. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i r\u00f5 ph\u00ed d\u1ecbch v\u1ee5 1.5% v\u00e0 h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh sau khi k\u1ebft b\u1ea1n. Cu\u1ed9c g\u1ecdi th\u00e0nh c\u00f4ng v\u1edbi \u0111\u1ea7y \u0111\u1ee7 th\u00f4ng tin.",
"year": "2009",
"zalo_status": "TRUE"
}
✓
SLACK_POST
657ms
04/08 10:02
▸ Input
{
"sales_slack_id": "U09V90PE8JK",
"sku": "FB-N42ACPDA",
"status": "SUCCESS",
"summary": "Agent g\u1ecdi cho kh\u00e1ch h\u00e0ng t\u00ean Minh Phuc \u0111\u1ec3 h\u1ed7 tr\u1ee3 b\u00e1n xe Toyota Innova 2009. Kh\u00e1ch cho bi\u1ebft xe \u0111\u00e3 mua l\u1ea1i v\u00e0 sang t\u00ean ch\u00ednh ch\u1ee7, kh\u00f4ng c\u00f2n vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 129.000 km, kh\u00f4ng va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc. Kh\u00e1ch mu\u1ed1n b\u00e1n xe \u0111\u1ec3 \u0111\u1ed5i sang xe b\u1ed1n ch\u1ed7, gi\u00e1 mong mu\u1ed1n 170-180 tri\u1ec7u, kh\u00f4ng g\u1ea5p. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i r\u00f5 ph\u00ed d\u1ecbch v\u1ee5 1.5% v\u00e0 h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh sau khi k\u1ebft b\u1ea1n. Cu\u1ed9c g\u1ecdi th\u00e0nh c\u00f4ng v\u1edbi \u0111\u1ea7y \u0111\u1ee7 th\u00f4ng tin."
}
▸ Output
{
"posted": true,
"thread_ts": "1785812160.922059"
}
✓
CRM_APIS
245ms
04/08 10:02
✓
CRM_ACTIVITIES
132ms
04/08 10:02
✓
SLACK_AUDIO
5.5s
04/08 10:02
✓
UPDATE_CLOSING
137ms
04/08 10:02
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Minh Phuc đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe Toyota Innova 2009 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Dạ, hôm nay mua, ờ, mua lại xong rồi, ờ, sang tên chính chủ của gia đình em hiện tại bây giờ. Agent: Dạ vâng, vậy là xe mình đã sang tên chính chủ rồi ạ. Vậy xe mình hiện có còn vay góp ngân hàng không ạ? Client: Dạ. Agent: Dạ xe mình... Client: Dạ có. Agent: Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: Dạ không, dạ không. Agent: Dạ không còn vay góp ngân hàng nữa ạ. Dạ cho em xác nhận lại xe mình là... Client: Dạ không. Agent: Dạ không còn vay góp ngân hàng nữa ạ. Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai ngàn lẻ chín phải không anh? Client: Dạ đúng rồi ạ. Agent: Dạ đúng rồi ạ. Dạ hiện tại xe mình đang ở khu vực nào ạ? Client: Ờ, xã Thanh An, thành phố Hồ Chí Minh. Agent: Dạ em... Client: Ở Bầu Cầu Cam. Agent: Dạ em ghi nhận là xe mình ở xã Thanh An, thành phố Hồ Chí Minh ạ. Dạ xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: Chăm hai mươi chín ngàn cây. Agent: Dạ một trăm hai mươi chín ngàn cây ạ. Dạ không biết xe mình có từng va chạm nặng hay bị ngập nước gì không ạ? Client: Dạ không, xe gia đình vẫn sử dụng bình thường. Agent: Dạ vâng, xe gia đình vẫn sử dụng bình thường ạ. Dạ anh bán xe lần này vì lý do gì ạ? Client: Ờ, muốn, ờ, bán để, ờ, xuống là xe bốn chỗ. Agent: Dạ mình bán để đổi sang xe bốn chỗ ạ. Dạ không biết mình đã tìm hiểu hay đặt cọc mẫu xe nào chưa ạ? Client: Chưa. Agent: Dạ mình chưa tìm... Client: Chưa ạ. Agent: Dạ mình chưa tìm hiểu hay đặt cọc mẫu xe nào ạ. Dạ hiện tại anh có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn ạ? Client: Bán lâu cũng được. Nói chung là thuận mua vừa bán thôi. Agent: Dạ vâng, thuận ... Client: Ví dụ như giá mong muốn, ơ, đúng ý thì bán thôi. Agent: Dạ vâng, thuận mua vừa bán thôi ạ. Dạ anh mong muốn bán xe này với mức giá khoảng bao nhiêu ạ? Client: Ừm, anh thấy 170, 180, tầm giá đó. Agent: Dạ em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ một trăm bảy mươi đến một trăm tám mươi triệu đúng không ạ? Client: Dạ đúng rồi ạ. Agent: Dạ em ghi nhận mức giá mong muốn một trăm bảy mươi đến một trăm tám mươi triệu của mình rồi ạ. Dạ bên em thu phí dịch vụ chỉ một phẩy năm phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai ngàn người mua tiềm năng để mang lại giá tốt nhất và hỗ trợ hồ sơ mua bán xe nhanh nhất cho mình ạ. Anh có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: Dạ không. Agent: Dạ không ạ. Dạ anh cho em xác nhận số điện thoại em đang gọi có phải là số Zalo của anh không ạ? Số này mình có chặn tìm kiếm hay nhắn tin từ người lạ không ạ? Client: Dạ không, không chặn ạ. Cái số, ờ, 7970 này là số Zalo. Còn số điện thoại chính thì hỏi nữa anh gửi sau. Agent: Dạ vâng, em ghi nhận số 7970 là số Zalo của mình ạ. Dạ em đã ghi nhận thông tin xe của mình rồi ạ, sẽ có chuyên viên Vu-Ca kết bạn và hỗ trợ tiếp tục ạ. Sau khi kết bạn Zalo anh gửi giúp em bộ ảnh nội ngoại thất xe và giấy đăng kiểm để chuyên viên bên em hỗ trợ nhanh nhất ạ. Client: À, ờ, ờ, ờ, có gì hết tại đây rồi, em gửi cho anh. Agent: Dạ vâng ạ. Em cảm ơn anh ạ. Chúc anh một ngày tốt lành ạ.