cb80c546-9271-4cf7-b0a8-e43d43f2d71d
SUCCESS
Time
16/08/2026 17:56:25
Duration
3m 39s
Campaign
-
Conversation ID
conv_6101m053ej81fnjbrtpw7n9sa7ww
Recording
AI Extraction
odo
66000
loan
KHÔNG VAY NGÂN HÀNG
year
2022
status
SUCCESS
summary
Cuộc gọi giữa agent Mỹ Linh và khách hàng Lê Hồi về việc bán xe Ford Everest 2022. Khách xác nhận xe chính chủ, không vay ngân hàng, ở Như Quỳnh, Hưng Yên, đã chạy 66.000 km, không va chạm hay ngập nước. Khách muốn bán trong 1 tuần với giá 1,2 tỷ đồng. Agent đã xác nhận giá, nói rõ phí dịch vụ 1% và kết nối hơn 2000 khách hàng tiềm năng. Tuy nhiên, chưa xác nhận Zalo và chưa đưa hướng dẫn cuối về việc gửi ảnh và giấy đăng kiểm.
is_owner
CHÍNH CHỦ
location
Như Quỳnh, Hưng Yên
intention
FAST
is_silent
-
info_score
10
is_closing
True
car_history
Không đâm đụng, không ngập nước, bảo dưỡng định kỳ tại hãng
sale_reason
Đổi xe
zalo_status
FALSE
asking_price
1200000000
fee_confirmed
TRUE
Execution Steps
✓
FIND_LEAD
6ms
16/08 17:56
▸ Input
{
"phone": "0972316838"
}
▸ Output
{
"car_brand": "Ford",
"car_model": "Everest",
"lead_id": "cb80c546-9271-4cf7-b0a8-e43d43f2d71d",
"name": "L\u00ea H\u1ed3i",
"sales": "U06LW6BHJ57",
"sku": "FB-C4MZK54N"
}
✓
FILTER_SALES
4ms
16/08 17:56
▸ Input
{
"sales_slack_id": "U06LW6BHJ57"
}
▸ Output
{
"decision": "CALL"
}
✓
PREPARE_CALL
4.4s
16/08 17:56
▸ Input
{
"car_brand": "Ford",
"car_model": "Everest",
"name": "L\u00ea H\u1ed3i",
"sku": "FB-C4MZK54N"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1786877669.242109",
"variables": {
"anh_chi": "anh",
"car_make": "Ford Everest 2022",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "L\u00ea H\u1ed3i"
}
}
✓
OUTBOUND_CALL
6.2s
16/08 17:56
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0972316838",
"variables": {
"anh_chi": "anh",
"car_make": "Ford Everest 2022",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "L\u00ea H\u1ed3i"
}
}
▸ Output
{
"conversation_id": "conv_6101m053ej81fnjbrtpw7n9sa7ww",
"raw": {
"conversation_id": "conv_6101m053ej81fnjbrtpw7n9sa7ww",
"message": "Outbound call initiated",
"sip_call_id": "SCL_bccgFPK6soFH",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
4m 0s
16/08 18:00
▸ Input
{
"conversation_id": "conv_6101m053ej81fnjbrtpw7n9sa7ww"
}
▸ Output
{
"duration_secs": 219,
"status": "done"
}
✓
TRANSCRIPT
16/08 18:00
▸ Input
{
"raw_turns": 48
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh L\u00ea H\u1ed3i \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Ford Everest 2022 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u0110\u00fang kh\u00f4ng \u1ea1?\nAgent: D\u1ea1 em...\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, em vay kh\u00f4ng ghi.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn l\u00e0 xe m\u00ecnh kh\u00f4ng vay ng\u00e2n h\u00e0ng \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai hai ph\u1ea3i kh\u00f4ng anh?\nClient: Uhm. Vay n\u0103m hai kh\u00f4ng hai hai.\nAgent: D\u1ea1...\nClient: N\u0103m 12/2022.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai hai \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: T\u1ea1i huy\u1ec7n.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 l\u00e0 huy\u1ec7n n\u00e0o \u0111\u1ec3 em ti\u1ec7n ghi nh\u1eadn \u1ea1?\nClient: Nh\u01b0 Qu\u1ef3nh, Nh\u01b0 Qu\u1ef3nh, H\u01b0ng Y\u00ean.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u1edf Nh\u01b0 Qu\u1ef3nh, H\u01b0ng Y\u00ean \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 xe ...\nClient: \u0110\u01a1n s\u00e1u v\u1ea1n r\u1ed3i.\nAgent: D\u1ea1 s\u00e1u v\u1ea1n l\u00e0 s\u00e1u m\u01b0\u01a1i ngh\u00ecn kilomet \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i \u0111\u00f3. S\u00e1u v\u1ea1n r\u01b0\u1ee1i, s\u00e1u v\u1ea1n s\u00e1u r\u1ed3i \u0111\u1ea5y.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u0111\u00e3 ch\u1ea1y kho\u1ea3ng s\u00e1u m\u01b0\u01a1i s\u00e1u ngh\u00ecn kilomet \u1ea1. D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: D\u1ea1, kh\u00f4ng, kh\u00f4ng, kh\u00f4ng c\u00f3 nha. B\u1ea3o d\u01b0\u1ee1ng, b\u1ea3o, \u1eebm, \u0111\u1ecbnh k\u1ef3 tr\u00ean h\u00e3ng nha.\nAgent: D\u1ea1 v\u00e2ng, xe m\u00ecnh gi\u1eef g\u00ecn c\u1ea9n th\u1eadn qu\u00e1 \u1ea1. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec...\nClient: S\u1ebfp, \u0111\u00fang r\u1ed3i \u0111\u00f3 nha. \u1eeam. \u1ee6a gi\u1edd h\u1ecfi l\u00e0m g\u00ec? Th\u00edch th\u00ec \u0111\u1ed5i, th\u00edch th\u00ec b\u00e1n \u0111i. H\u1ecfi m\u1ea5y c\u00e1i l\u00e0m g\u00ec?\nAgent: D\u1ea1 em xin l\u1ed7i \u1ea1. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: \u00c0, \u1edd, c\u00e1i, c\u00e1i h\u1ecfi l\u00e0m g\u00ec anh \u0111\u1ed5i xe th\u00ec h\u1ecfi, \u1eebm, \u1edd, b\u00e1n l\u00e0m g\u00ec th\u00ec, th\u00ec, th\u00ec, th\u00ec anh c\u1ee9 b\u00e1n \u0111i th\u00f4i, nha.\nAgent: D\u1ea1 em hi\u1ec3u r\u1ed3i \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: \u1eeam, \u1eebm. Anh ch\u01b0a nh\u00e1. \u0110\u1ec3 em, em ki\u1ec3m tra c\u00f3 kh\u00e1ch th\u00ec b\u00e1n cho anh nh\u00e1.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn l\u00e0 m\u00ecnh ch\u01b0a t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: M\u1ed9t tu\u1ea7n, m\u1ed9t tu\u1ea7n nha.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 m\u00ecnh mu\u1ed1n b\u00e1n xe trong kho\u1ea3ng m\u1ed9t tu\u1ea7n \u1ea1. D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: Th\u00ec hai.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh...\nClient: Mong mu\u1ed1n b\u00e1n, b\u00e1n cho ng\u01b0\u1eddi ti\u00eau d\u00f9ng. Mong mu\u1ed1n b\u00e1n cho ng\u01b0\u1eddi ti\u00eau d\u00f9ng.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 hai t\u1ef7 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: M\u1ed9t t\u1ef7 hai.\nAgent: D\u1ea1 v\u1eady l\u00e0 m\u1ed9t ...\nClient: M\u1ed9t ph\u1ea9y hai t\u1ef7. M\u1ed9t t\u1ef7 hai \u1ea5y.\nAgent: D\u1ea1 v\u1eady l\u00e0 m\u1ed9t t\u1ef7 hai tr\u0103m tri\u1ec7u \u0111\u1ed3ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n m\u1ed9t t\u1ef7 hai tr\u0103m tri\u1ec7u \u0111\u1ed3ng c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay...\nClient: \u1eeam.\nClient: OK, OK, nha.\nAgent: D\u1ea1 anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay...\nClient: \u1eeam, \u1eebm, \u1eebm, OK nh\u00e9.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i...",
"length": 3320,
"turns": 46
}
✓
AI_EXTRACTION
17.1s
16/08 18:00
▸ Input
{
"model": "deepseek-v4-flash:0731-cloud",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh L\u00ea H\u1ed3i \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Ford Everest 2022 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u0110\u00fang kh\u00f4ng \u1ea1?\nAgent: D\u1ea1 em...\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, em vay kh\u00f4ng ghi.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn l\u00e0 xe m\u00ecnh kh\u00f4ng vay ng\u00e2n h\u00e0ng \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai hai ph\u1ea3i kh\u00f4ng anh?\nClient: Uhm. Vay n\u0103m hai kh\u00f4ng hai hai.\nAgent: D\u1ea1...\nClient: N\u0103m 12/2022.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai hai \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: T\u1ea1i huy\u1ec7n.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 l\u00e0 huy\u1ec7n n\u00e0o \u0111\u1ec3 em ti\u1ec7n ghi nh\u1eadn \u1ea1?\nClient: Nh\u01b0 Qu\u1ef3nh, Nh\u01b0 Qu\u1ef3nh, H\u01b0ng Y\u00ean.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u1edf Nh\u01b0 Qu\u1ef3nh, H\u01b0ng Y\u00ean \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 xe ...\nClient: \u0110\u01a1n s\u00e1u v\u1ea1n r\u1ed3i.\nAgent: D\u1ea1 s\u00e1u v\u1ea1n l\u00e0 s\u00e1u m\u01b0\u01a1i ngh\u00ecn kilomet \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i \u0111\u00f3. S\u00e1u v\u1ea1n r\u01b0\u1ee1i, s\u00e1u v\u1ea1n s\u00e1u r\u1ed3i \u0111\u1ea5y.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u0111\u00e3 ch\u1ea1y kho\u1ea3ng s\u00e1u m\u01b0\u01a1i s\u00e1u ngh\u00ecn kilomet \u1ea1. D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: D\u1ea1, kh\u00f4ng, kh\u00f4ng, kh\u00f4ng c\u00f3 nha. B\u1ea3o d\u01b0\u1ee1ng, b\u1ea3o, \u1eebm, \u0111\u1ecbnh k\u1ef3 tr\u00ean h\u00e3ng nha.\nAgent: D\u1ea1 v\u00e2ng, xe m\u00ecnh gi\u1eef g\u00ecn c\u1ea9n th\u1eadn qu\u00e1 \u1ea1. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec...\nClient: S\u1ebfp, \u0111\u00fang r\u1ed3i \u0111\u00f3 nha. \u1eeam. \u1ee6a gi\u1edd h\u1ecfi l\u00e0m g\u00ec? Th\u00edch th\u00ec \u0111\u1ed5i, th\u00edch th\u00ec b\u00e1n \u0111i. H\u1ecfi m\u1ea5y c\u00e1i l\u00e0m g\u00ec?\nAgent: D\u1ea1 em xin l\u1ed7i \u1ea1. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: \u00c0, \u1edd, c\u00e1i, c\u00e1i h\u1ecfi l\u00e0m g\u00ec anh \u0111\u1ed5i xe th\u00ec h\u1ecfi, \u1eebm, \u1edd, b\u00e1n l\u00e0m g\u00ec th\u00ec, th\u00ec, th\u00ec, th\u00ec anh c\u1ee9 b\u00e1n \u0111i th\u00f4i, nha.\nAgent: D\u1ea1 em hi\u1ec3u r\u1ed3i \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: \u1eeam, \u1eebm. Anh ch\u01b0a nh\u00e1. \u0110\u1ec3 em, em ki\u1ec3m tra c\u00f3 kh\u00e1ch th\u00ec b\u00e1n cho anh nh\u00e1.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn l\u00e0 m\u00ecnh ch\u01b0a t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: M\u1ed9t tu\u1ea7n, m\u1ed9t tu\u1ea7n nha.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 m\u00ecnh mu\u1ed1n b\u00e1n xe trong kho\u1ea3ng m\u1ed9t tu\u1ea7n \u1ea1. D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: Th\u00ec hai.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh...\nClient: Mong mu\u1ed1n b\u00e1n, b\u00e1n cho ng\u01b0\u1eddi ti\u00eau d\u00f9ng. Mong mu\u1ed1n b\u00e1n cho ng\u01b0\u1eddi ti\u00eau d\u00f9ng.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 hai t\u1ef7 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: M\u1ed9t t\u1ef7 hai.\nAgent: D\u1ea1 v\u1eady l\u00e0 m\u1ed9t ...\nClient: M\u1ed9t ph\u1ea9y hai t\u1ef7. M\u1ed9t t\u1ef7 hai \u1ea5y.\nAgent: D\u1ea1 v\u1eady l\u00e0 m\u1ed9t t\u1ef7 hai tr\u0103m tri\u1ec7u \u0111\u1ed3ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n m\u1ed9t t\u1ef7 hai tr\u0103m tri\u1ec7u \u0111\u1ed3ng c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay...\nClient: \u1eeam.\nClient: OK, OK, nha.\nAgent: D\u1ea1 anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay...\nClient: \u1eeam, \u1eebm, \u1eebm, OK nh\u00e9.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i..."
}
▸ Output
{
"asking_price": "1200000000",
"car_history": "Kh\u00f4ng \u0111\u00e2m \u0111\u1ee5ng, kh\u00f4ng ng\u1eadp n\u01b0\u1edbc, b\u1ea3o d\u01b0\u1ee1ng \u0111\u1ecbnh k\u1ef3 t\u1ea1i h\u00e3ng",
"fee_confirmed": "TRUE",
"info_score": 10,
"intention": "FAST",
"is_closing": true,
"is_owner": "CH\u00cdNH CH\u1ee6",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "Nh\u01b0 Qu\u1ef3nh, H\u01b0ng Y\u00ean",
"odo": "66000",
"sale_reason": "\u0110\u1ed5i xe",
"status": "SUCCESS",
"summary": "Cu\u1ed9c g\u1ecdi gi\u1eefa agent M\u1ef9 Linh v\u00e0 kh\u00e1ch h\u00e0ng L\u00ea H\u1ed3i v\u1ec1 vi\u1ec7c b\u00e1n xe Ford Everest 2022. Kh\u00e1ch x\u00e1c nh\u1eadn xe ch\u00ednh ch\u1ee7, kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u1edf Nh\u01b0 Qu\u1ef3nh, H\u01b0ng Y\u00ean, \u0111\u00e3 ch\u1ea1y 66.000 km, kh\u00f4ng va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc. Kh\u00e1ch mu\u1ed1n b\u00e1n trong 1 tu\u1ea7n v\u1edbi gi\u00e1 1,2 t\u1ef7 \u0111\u1ed3ng. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1, n\u00f3i r\u00f5 ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 k\u1ebft n\u1ed1i h\u01a1n 2000 kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng. Tuy nhi\u00ean, ch\u01b0a x\u00e1c nh\u1eadn Zalo v\u00e0 ch\u01b0a \u0111\u01b0a h\u01b0\u1edbng d\u1eabn cu\u1ed1i v\u1ec1 vi\u1ec7c g\u1eedi \u1ea3nh v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m.",
"year": "2022",
"zalo_status": "FALSE"
}
✓
SLACK_POST
655ms
16/08 18:00
▸ Input
{
"sales_slack_id": "U06LW6BHJ57",
"sku": "FB-C4MZK54N",
"status": "SUCCESS",
"summary": "Cu\u1ed9c g\u1ecdi gi\u1eefa agent M\u1ef9 Linh v\u00e0 kh\u00e1ch h\u00e0ng L\u00ea H\u1ed3i v\u1ec1 vi\u1ec7c b\u00e1n xe Ford Everest 2022. Kh\u00e1ch x\u00e1c nh\u1eadn xe ch\u00ednh ch\u1ee7, kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u1edf Nh\u01b0 Qu\u1ef3nh, H\u01b0ng Y\u00ean, \u0111\u00e3 ch\u1ea1y 66.000 km, kh\u00f4ng va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc. Kh\u00e1ch mu\u1ed1n b\u00e1n trong 1 tu\u1ea7n v\u1edbi gi\u00e1 1,2 t\u1ef7 \u0111\u1ed3ng. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1, n\u00f3i r\u00f5 ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 k\u1ebft n\u1ed1i h\u01a1n 2000 kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng. Tuy nhi\u00ean, ch\u01b0a x\u00e1c nh\u1eadn Zalo v\u00e0 ch\u01b0a \u0111\u01b0a h\u01b0\u1edbng d\u1eabn cu\u1ed1i v\u1ec1 vi\u1ec7c g\u1eedi \u1ea3nh v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m."
}
▸ Output
{
"posted": true,
"thread_ts": "1786877669.242109"
}
✓
CRM_APIS
576ms
16/08 18:00
✓
CRM_ACTIVITIES
256ms
16/08 18:00
✓
SLACK_AUDIO
4.7s
16/08 18:01
✓
UPDATE_CLOSING
142ms
16/08 18:01
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Lê Hồi đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe Ford Everest 2022 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Alo. Đúng không ạ? Agent: Dạ em... Client: Đúng rồi, đúng rồi. Agent: Dạ em nghe rất rõ rồi ạ, em xin lỗi anh do tín hiệu mạng vừa rồi hơi chập chờn ạ. Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: Không, em vay không ghi. Agent: Dạ vâng, em ghi nhận là xe mình không vay ngân hàng ạ. Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai không hai hai phải không anh? Client: Uhm. Vay năm hai không hai hai. Agent: Dạ... Client: Năm 12/2022. Agent: Dạ em ghi nhận là xe mình sản xuất năm hai không hai hai ạ. Dạ hiện tại xe mình đang ở khu vực nào ạ? Client: Tại huyện. Agent: Dạ không biết cụ thể là huyện nào để em tiện ghi nhận ạ? Client: Như Quỳnh, Như Quỳnh, Hưng Yên. Agent: Dạ em ghi nhận là xe mình ở Như Quỳnh, Hưng Yên ạ. Dạ xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: Đúng rồi. Agent: Dạ xe ... Client: Đơn sáu vạn rồi. Agent: Dạ sáu vạn là sáu mươi nghìn kilomet đúng không ạ? Client: Đúng rồi đó. Sáu vạn rưỡi, sáu vạn sáu rồi đấy. Agent: Dạ em ghi nhận là xe mình đã chạy khoảng sáu mươi sáu nghìn kilomet ạ. Dạ trong quá trình sử dụng, xe mình chắc chưa phát sinh đâm đụng hay ngập nước đúng không anh ha? Client: Dạ, không, không, không có nha. Bảo dưỡng, bảo, ừm, định kỳ trên hãng nha. Agent: Dạ vâng, xe mình giữ gìn cẩn thận quá ạ. Dạ anh bán xe lần này vì lý do gì... Client: Sếp, đúng rồi đó nha. Ừm. Ủa giờ hỏi làm gì? Thích thì đổi, thích thì bán đi. Hỏi mấy cái làm gì? Agent: Dạ em xin lỗi ạ. Dạ anh bán xe lần này vì lý do gì ạ? Client: À, ờ, cái, cái hỏi làm gì anh đổi xe thì hỏi, ừm, ờ, bán làm gì thì, thì, thì, thì anh cứ bán đi thôi, nha. Agent: Dạ em hiểu rồi ạ. Dạ không biết mình đã tìm hiểu hay đặt cọc mẫu xe nào chưa ạ? Client: Ừm, ừm. Anh chưa nhá. Để em, em kiểm tra có khách thì bán cho anh nhá. Agent: Dạ vâng, em ghi nhận là mình chưa tìm hiểu hay đặt cọc mẫu xe nào ạ. Dạ hiện tại anh có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn ạ? Client: Một tuần, một tuần nha. Agent: Dạ em ghi nhận là mình muốn bán xe trong khoảng một tuần ạ. Dạ anh mong muốn bán xe này với mức giá khoảng bao nhiêu ạ? Client: Thì hai. Agent: Dạ em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình... Client: Mong muốn bán, bán cho người tiêu dùng. Mong muốn bán cho người tiêu dùng. Agent: Dạ em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ hai tỷ đúng không ạ? Client: Một tỷ hai. Agent: Dạ vậy là một ... Client: Một phẩy hai tỷ. Một tỷ hai ấy. Agent: Dạ vậy là một tỷ hai trăm triệu đồng đúng không ạ? Client: Đúng rồi. Agent: Dạ em ghi nhận mức giá mong muốn một tỷ hai trăm triệu đồng của mình rồi ạ. Dạ bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người mua tiềm năng để mang lại giá tốt nhất và hỗ trợ hồ sơ mua bán xe nhanh nhất cho mình ạ. Anh có thắc mắc gì về phí dịch vụ hay... Client: Ừm. Client: OK, OK, nha. Agent: Dạ anh có thắc mắc gì về phí dịch vụ hay... Client: Ừm, ừm, ừm, OK nhé. Agent: Dạ vâng ạ. Dạ anh cho em xác nhận số điện thoại...