a9167304-1991-4cde-b111-0ee60f74273b
SUCCESS
Time
01/08/2026 11:02:52
Duration
3m 39s
Campaign
-
Conversation ID
conv_4401kyxqtex8fqsvkgxq2ahzbd8f
Recording
AI Extraction
odo
170000
loan
KHÔNG VAY NGÂN HÀNG
year
2014
status
SUCCESS
summary
Cuộc gọi giữa agent Mỹ Linh và khách hàng về việc bán xe Honda CRV 2014. Khách xác nhận là chính chủ, xe không vay ngân hàng, đã chạy 170.000 km, chưa va chạm hay ngập nước. Giá mong muốn là 300 triệu đồng, agent đã đọc lại và xác nhận. Agent thông báo phí dịch vụ 1% và kết nối hơn 2000 người mua, khách không thắc mắc. Cuối cùng, agent xác nhận Zalo và hướng dẫn gửi ảnh xe, khách đồng ý.
is_owner
CHÍNH CHỦ
location
Thành phố Hồ Chí Minh, quận Tân Bình
intention
SLOW
is_silent
-
info_score
9
is_closing
True
car_history
Xe chưa đâm đụng hay ngập nước, sử dụng bình thường
sale_reason
Không còn nhu cầu sử dụng
zalo_status
TRUE
asking_price
300000000
fee_confirmed
TRUE
Execution Steps
✓
FIND_LEAD
8ms
01/08 11:02
▸ Input
{
"phone": "0903846004"
}
▸ Output
{
"car_brand": "honda",
"car_model": "crv",
"lead_id": "a9167304-1991-4cde-b111-0ee60f74273b",
"name": "C\u00f4ng ty c\u1ed5 ph\u1ea7n ki\u1ec3m \u0111\u1ecbnh s\u00e0i g\u00f2n 3 (SCQC3)",
"sales": "U04QK6ZJTHN",
"sku": "SKU-EVEL2B"
}
✓
PREPARE_CALL
1.9s
01/08 11:02
▸ Input
{
"car_brand": "honda",
"car_model": "crv",
"name": "C\u00f4ng ty c\u1ed5 ph\u1ea7n ki\u1ec3m \u0111\u1ecbnh s\u00e0i g\u00f2n 3 (SCQC3)",
"sku": "SKU-EVEL2B"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1785556850.556619",
"variables": {
"anh_chi": "anh",
"car_make": "honda crv 2014",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:D\u01b0\u1edbi 1 th\u00e1ng, l\u00fd do b\u00e1n: Kh\u00f4ng c\u00f2n nhu c\u1ea7u s\u1eed d\u1ee5ng, odo: 170, gi\u00e1 mong mu\u1ed1n: 300000000, v\u1ecb tr\u00ed: TP.HCM",
"user_name": "C\u00f4ng ty c\u1ed5 ph\u1ea7n ki\u1ec3m \u0111\u1ecbnh s\u00e0i g\u00f2n 3 (SCQC3)"
}
}
✓
OUTBOUND_CALL
9.4s
01/08 11:03
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0903846004",
"variables": {
"anh_chi": "anh",
"car_make": "honda crv 2014",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:D\u01b0\u1edbi 1 th\u00e1ng, l\u00fd do b\u00e1n: Kh\u00f4ng c\u00f2n nhu c\u1ea7u s\u1eed d\u1ee5ng, odo: 170, gi\u00e1 mong mu\u1ed1n: 300000000, v\u1ecb tr\u00ed: TP.HCM",
"user_name": "C\u00f4ng ty c\u1ed5 ph\u1ea7n ki\u1ec3m \u0111\u1ecbnh s\u00e0i g\u00f2n 3 (SCQC3)"
}
}
▸ Output
{
"conversation_id": "conv_4401kyxqtex8fqsvkgxq2ahzbd8f",
"raw": {
"conversation_id": "conv_4401kyxqtex8fqsvkgxq2ahzbd8f",
"message": "Outbound call initiated",
"sip_call_id": "SCL_JP54TkU6fZoU",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
4m 0s
01/08 11:07
▸ Input
{
"conversation_id": "conv_4401kyxqtex8fqsvkgxq2ahzbd8f"
}
▸ Output
{
"duration_secs": 219,
"status": "done"
}
✓
TRANSCRIPT
01/08 11:07
▸ Input
{
"raw_turns": 53
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh C\u00f4ng ty c\u1ed5 ph\u1ea7n ki\u1ec3m \u0111\u1ecbnh s\u00e0i g\u00f2n 3 (SCQC3) \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe honda crv 2014 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u0110\u00fang r\u1ed3i em. \u1eeam.\nAgent: D\u1ea1 em...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: [happy] D\u1ea1 v\u00e2ng. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: D\u1ea1 kh\u00f4ng, kh\u00f4ng, kh\u00f4ng.\nAgent: D\u1ea1 v\u00e2ng. V\u1eady cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi b\u1ed1n ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a m\u00ecnh \u1edf Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: Em, \u1edd, \u0111\u1ecba ch\u1ec9, \u00e1, th\u00ec \u0111\u0103ng k\u00fd l\u00e0 \u1edf T\u00e2n B\u00ecnh \u00e1.\nAgent: D\u1ea1 v\u00e2ng, \u1edf qu\u1eadn T\u00e2n B\u00ecnh. D\u1ea1 em th\u1ea5y...\nClient: Qu\u1eadn B\u00ecnh C\u1ee7 \u00e1, \u1eddi. D\u1ea1, \u0111\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng m\u1ed9t tr\u0103m b\u1ea3y m\u01b0\u01a1i ngh\u00ecn kilomet, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: Kh\u00f4ng, kh\u00f4ng, ch\u01b0a bao gi\u1edd, ch\u01b0a bao gi\u1edd.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 em...\nClient: L\u1ee3i d\u1ee5ng b\u00ecnh th\u01b0\u1eddng h\u1ebft.\nAgent: D\u1ea1 em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec kh\u00f4ng c\u00f2n nhu c\u1ea7u s\u1eed d\u1ee5ng, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: Ch\u00fang m\u00e0y.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: Th\u00ec... kh\u00f4ng, h\u1ecfi tr\u01b0\u1edbc th\u00f4i r\u1ed3i \u0111\u1ec3 m\u00e0 b\u00e0n, r\u1ed3i m\u1edbi quy\u1ebft \u0111\u1ecbnh nha. Th\u00ec c\u00f4ng ty m\u00e0, c\u00f4ng ty alo cho h\u1ecfi tr\u01b0\u1edbc r\u1ed3i b\u00e0n b\u1ea1c v\u1edbi c\u00f4ng ty r\u1ed3i m\u1edbi n\u00f3i.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 v\u1eady l\u00e0 m\u00ecnh \u0111ang c\u00f3 nhu c\u1ea7u b\u00e1n xe trong v\u00f2ng d\u01b0\u1edbi m\u1ed9t th\u00e1ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i \u1ea1, \u0111\u00fang r\u1ed3i \u1ea1, \u0111\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 em th\u1ea5y m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh l\u00e0 ba tr\u0103m tri\u1ec7u \u0111\u1ed3ng, c\u00f3 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em...\nClient: D\u1ea1.\nAgent: ...nha. D\u1ea1 ba tr\u0103m tri\u1ec7u \u0111\u1ed3ng ...\nClient: D\u1ea1. \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i. D\u1ea1. Th\u00f4i l\u00fac n\u00e0o m\u00e0 quy\u1ebft \u0111\u1ecbnh b\u00e1n th\u00ec s\u1ebd li\u00ean h\u1ec7 l\u1ea1i ha.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n ba tr\u0103m tri\u1ec7u \u0111\u1ed3ng c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1...\nClient: D\u1ea1. \u00c0, n\u00e0y, c\u00e1i n\u00e0y.\nAgent: b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft...\nClient: \u00c0, r\u1ed3i, em c\u1ea3m \u01a1n anh. R\u1ed3i.\nAgent: n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: Alo. Alo.2011.\nAgent: D\u1ea1 em nghe r\u00f5 \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t...\nClient: D\u1ea1, kh\u00f4ng, kh\u00f4ng, kh\u00f4ng, kh\u00f4ng, kh\u00f4ng, kh\u00f4ng th\u1eafc m\u1eafc, kh\u00f4ng th\u1eafc m\u1eafc g\u00ec \u1ea1.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a m\u00ecnh kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, b\u00ecnh th\u01b0\u1eddng, b\u00ecnh th\u01b0\u1eddng. M\u1edf. \u1edc, m\u1edf.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi...\nClient: Ok.\nClient: R\u1ed3i.\nAgent: k\u1ebft b\u1ea1n Z...\nClient: V\u00e2ng, em c\u1ea3m \u01a1n nha. D\u1ea1.\nAgent: Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: V\u00e2ng, c\u1ea3m \u01a1n. V\u00e2ng.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh \u1ea1. Ch\u00fac anh m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1!\nClient: \u1edc, r\u1ed3i, c\u1ea3m \u01a1n anh.",
"length": 3234,
"turns": 49
}
✓
AI_EXTRACTION
20.9s
01/08 11:07
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh C\u00f4ng ty c\u1ed5 ph\u1ea7n ki\u1ec3m \u0111\u1ecbnh s\u00e0i g\u00f2n 3 (SCQC3) \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe honda crv 2014 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u0110\u00fang r\u1ed3i em. \u1eeam.\nAgent: D\u1ea1 em...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: [happy] D\u1ea1 v\u00e2ng. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: D\u1ea1 kh\u00f4ng, kh\u00f4ng, kh\u00f4ng.\nAgent: D\u1ea1 v\u00e2ng. V\u1eady cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi b\u1ed1n ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a m\u00ecnh \u1edf Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: Em, \u1edd, \u0111\u1ecba ch\u1ec9, \u00e1, th\u00ec \u0111\u0103ng k\u00fd l\u00e0 \u1edf T\u00e2n B\u00ecnh \u00e1.\nAgent: D\u1ea1 v\u00e2ng, \u1edf qu\u1eadn T\u00e2n B\u00ecnh. D\u1ea1 em th\u1ea5y...\nClient: Qu\u1eadn B\u00ecnh C\u1ee7 \u00e1, \u1eddi. D\u1ea1, \u0111\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng m\u1ed9t tr\u0103m b\u1ea3y m\u01b0\u01a1i ngh\u00ecn kilomet, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: Kh\u00f4ng, kh\u00f4ng, ch\u01b0a bao gi\u1edd, ch\u01b0a bao gi\u1edd.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 em...\nClient: L\u1ee3i d\u1ee5ng b\u00ecnh th\u01b0\u1eddng h\u1ebft.\nAgent: D\u1ea1 em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec kh\u00f4ng c\u00f2n nhu c\u1ea7u s\u1eed d\u1ee5ng, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: Ch\u00fang m\u00e0y.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: Th\u00ec... kh\u00f4ng, h\u1ecfi tr\u01b0\u1edbc th\u00f4i r\u1ed3i \u0111\u1ec3 m\u00e0 b\u00e0n, r\u1ed3i m\u1edbi quy\u1ebft \u0111\u1ecbnh nha. Th\u00ec c\u00f4ng ty m\u00e0, c\u00f4ng ty alo cho h\u1ecfi tr\u01b0\u1edbc r\u1ed3i b\u00e0n b\u1ea1c v\u1edbi c\u00f4ng ty r\u1ed3i m\u1edbi n\u00f3i.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 v\u1eady l\u00e0 m\u00ecnh \u0111ang c\u00f3 nhu c\u1ea7u b\u00e1n xe trong v\u00f2ng d\u01b0\u1edbi m\u1ed9t th\u00e1ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i \u1ea1, \u0111\u00fang r\u1ed3i \u1ea1, \u0111\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 em th\u1ea5y m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh l\u00e0 ba tr\u0103m tri\u1ec7u \u0111\u1ed3ng, c\u00f3 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em...\nClient: D\u1ea1.\nAgent: ...nha. D\u1ea1 ba tr\u0103m tri\u1ec7u \u0111\u1ed3ng ...\nClient: D\u1ea1. \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i. D\u1ea1. Th\u00f4i l\u00fac n\u00e0o m\u00e0 quy\u1ebft \u0111\u1ecbnh b\u00e1n th\u00ec s\u1ebd li\u00ean h\u1ec7 l\u1ea1i ha.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n ba tr\u0103m tri\u1ec7u \u0111\u1ed3ng c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1...\nClient: D\u1ea1. \u00c0, n\u00e0y, c\u00e1i n\u00e0y.\nAgent: b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft...\nClient: \u00c0, r\u1ed3i, em c\u1ea3m \u01a1n anh. R\u1ed3i.\nAgent: n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: Alo. Alo.2011.\nAgent: D\u1ea1 em nghe r\u00f5 \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t...\nClient: D\u1ea1, kh\u00f4ng, kh\u00f4ng, kh\u00f4ng, kh\u00f4ng, kh\u00f4ng, kh\u00f4ng th\u1eafc m\u1eafc, kh\u00f4ng th\u1eafc m\u1eafc g\u00ec \u1ea1.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a m\u00ecnh kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, b\u00ecnh th\u01b0\u1eddng, b\u00ecnh th\u01b0\u1eddng. M\u1edf. \u1edc, m\u1edf.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi...\nClient: Ok.\nClient: R\u1ed3i.\nAgent: k\u1ebft b\u1ea1n Z...\nClient: V\u00e2ng, em c\u1ea3m \u01a1n nha. D\u1ea1.\nAgent: Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: V\u00e2ng, c\u1ea3m \u01a1n. V\u00e2ng.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh \u1ea1. Ch\u00fac anh m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1!\nClient: \u1edc, r\u1ed3i, c\u1ea3m \u01a1n anh."
}
▸ Output
{
"asking_price": "300000000",
"car_history": "Xe ch\u01b0a \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc, s\u1eed d\u1ee5ng b\u00ecnh th\u01b0\u1eddng",
"fee_confirmed": "TRUE",
"info_score": 9,
"intention": "SLOW",
"is_closing": true,
"is_owner": "CH\u00cdNH CH\u1ee6",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, qu\u1eadn T\u00e2n B\u00ecnh",
"odo": "170000",
"sale_reason": "Kh\u00f4ng c\u00f2n nhu c\u1ea7u s\u1eed d\u1ee5ng",
"status": "SUCCESS",
"summary": "Cu\u1ed9c g\u1ecdi gi\u1eefa agent M\u1ef9 Linh v\u00e0 kh\u00e1ch h\u00e0ng v\u1ec1 vi\u1ec7c b\u00e1n xe Honda CRV 2014. Kh\u00e1ch x\u00e1c nh\u1eadn l\u00e0 ch\u00ednh ch\u1ee7, xe kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 170.000 km, ch\u01b0a va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc. Gi\u00e1 mong mu\u1ed1n l\u00e0 300 tri\u1ec7u \u0111\u1ed3ng, agent \u0111\u00e3 \u0111\u1ecdc l\u1ea1i v\u00e0 x\u00e1c nh\u1eadn. Agent th\u00f4ng b\u00e1o ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua, kh\u00e1ch kh\u00f4ng th\u1eafc m\u1eafc. Cu\u1ed1i c\u00f9ng, agent x\u00e1c nh\u1eadn Zalo v\u00e0 h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh xe, kh\u00e1ch \u0111\u1ed3ng \u00fd.",
"year": "2014",
"zalo_status": "TRUE"
}
✓
SLACK_POST
641ms
01/08 11:07
▸ Input
{
"sales_slack_id": "U04QK6ZJTHN",
"sku": "SKU-EVEL2B",
"status": "SUCCESS",
"summary": "Cu\u1ed9c g\u1ecdi gi\u1eefa agent M\u1ef9 Linh v\u00e0 kh\u00e1ch h\u00e0ng v\u1ec1 vi\u1ec7c b\u00e1n xe Honda CRV 2014. Kh\u00e1ch x\u00e1c nh\u1eadn l\u00e0 ch\u00ednh ch\u1ee7, xe kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 170.000 km, ch\u01b0a va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc. Gi\u00e1 mong mu\u1ed1n l\u00e0 300 tri\u1ec7u \u0111\u1ed3ng, agent \u0111\u00e3 \u0111\u1ecdc l\u1ea1i v\u00e0 x\u00e1c nh\u1eadn. Agent th\u00f4ng b\u00e1o ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua, kh\u00e1ch kh\u00f4ng th\u1eafc m\u1eafc. Cu\u1ed1i c\u00f9ng, agent x\u00e1c nh\u1eadn Zalo v\u00e0 h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh xe, kh\u00e1ch \u0111\u1ed3ng \u00fd."
}
▸ Output
{
"posted": true,
"thread_ts": "1785556850.556619"
}
✓
CRM_APIS
212ms
01/08 11:07
✓
CRM_ACTIVITIES
91ms
01/08 11:07
✓
SLACK_AUDIO
4.1s
01/08 11:07
✓
UPDATE_CLOSING
148ms
01/08 11:07
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Công ty cổ phần kiểm định sài gòn 3 (SCQC3) đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe honda crv 2014 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Alo. Đúng rồi em. Ừm. Agent: Dạ em... Client: Đúng rồi. Agent: [happy] Dạ vâng. Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: Dạ không, không, không. Agent: Dạ vâng. Vậy cho em xác nhận lại xe mình là đời sản xuất năm hai không mười bốn phải không anh? Client: Đúng rồi. Agent: Dạ em thấy địa chỉ của mình ở Thành phố Hồ Chí Minh, không biết cụ thể mình ở quận nào ạ? Client: Em, ờ, địa chỉ, á, thì đăng ký là ở Tân Bình á. Agent: Dạ vâng, ở quận Tân Bình. Dạ em thấy... Client: Quận Bình Củ á, ời. Dạ, đúng rồi ạ. Agent: Dạ em thấy xe đã chạy khoảng một trăm bảy mươi nghìn kilomet, đúng không ạ? Client: Đúng rồi. Agent: Dạ trong quá trình sử dụng, xe mình chắc chưa phát sinh đâm đụng hay ngập nước đúng không anh ha? Client: Không, không, chưa bao giờ, chưa bao giờ. Agent: Dạ vâng. Dạ em... Client: Lợi dụng bình thường hết. Agent: Dạ em thấy mình bán xe vì không còn nhu cầu sử dụng, đúng không ạ? Client: Chúng mày. Agent: Dạ vâng. Dạ hiện tại anh có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn ạ? Client: Thì... không, hỏi trước thôi rồi để mà bàn, rồi mới quyết định nha. Thì công ty mà, công ty alo cho hỏi trước rồi bàn bạc với công ty rồi mới nói. Agent: Dạ vâng. Dạ vậy là mình đang có nhu cầu bán xe trong vòng dưới một tháng đúng không ạ? Client: Đúng rồi ạ, đúng rồi ạ, đúng rồi ạ. Agent: Dạ em thấy mức giá mong muốn của mình là ba trăm triệu đồng, có đúng không ạ? Client: Đúng rồi. Agent: Dạ em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em... Client: Dạ. Agent: ...nha. Dạ ba trăm triệu đồng ... Client: Dạ. Đúng rồi, đúng rồi, đúng rồi. Dạ. Thôi lúc nào mà quyết định bán thì sẽ liên hệ lại ha. Agent: Dạ em ghi nhận mức giá mong muốn ba trăm triệu đồng của mình rồi ạ. Dạ bên em thu phí dịch vụ chỉ một phần trăm trên giá... Client: Dạ. À, này, cái này. Agent: bán cuối cùng thôi ạ. Bên em kết... Client: À, rồi, em cảm ơn anh. Rồi. Agent: nối hơn hai nghìn người mua tiềm năng để mang lại giá tốt nhất và hỗ trợ hồ sơ mua bán xe nhanh nhất cho mình ạ. Anh có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: Alo. Alo.2011. Agent: Dạ em nghe rõ ạ. Anh có thắc mắc gì về phí dịch vụ hay cách hoạt... Client: Dạ, không, không, không, không, không, không thắc mắc, không thắc mắc gì ạ. Agent: Dạ vâng. Dạ anh cho em xác nhận số điện thoại em đang gọi có phải là số Zalo của mình không ạ? Số này mình có chặn tìm kiếm hay nhắn tin từ người lạ không ạ? Client: Không, bình thường, bình thường. Mở. Ờ, mở. Agent: Dạ vâng. Dạ em đã ghi nhận thông tin xe của mình rồi ạ, sẽ có chuyên viên Vu-Ca kết bạn và hỗ trợ tiếp tục ạ. Sau khi... Client: Ok. Client: Rồi. Agent: kết bạn Z... Client: Vâng, em cảm ơn nha. Dạ. Agent: Zalo anh gửi giúp em bộ ảnh nội ngoại thất xe và giấy đăng kiểm để chuyên viên bên em hỗ trợ nhanh nhất ạ. Client: Vâng, cảm ơn. Vâng. Agent: Dạ em cảm ơn anh ạ. Chúc anh một ngày tốt lành ạ! Client: Ờ, rồi, cảm ơn anh.