81762916-c5fc-4148-a9c4-6630b1734dee
CALL BACK
Time
04/08/2026 15:28:17
Duration
4m 16s
Campaign
-
Conversation ID
conv_7601kz5y6knwet6twaz3mb1c1tk9
Recording
AI Extraction
odo
10000
loan
KHÔNG VAY NGÂN HÀNG
year
2021
status
CALL BACK
summary
Agent gọi cho chị Minh Nguyễn, chủ xe Toyota Corolla Cross 2021. Khách xác nhận là chính chủ, xe không vay ngân hàng, đã chạy 10.000 km, không va chạm. Xe ở thành phố Huế, khách muốn bán gấp trong 1 tuần vì kẹt tiền, giá mong muốn 580 triệu. Agent đã xác nhận giá và nói rõ phí dịch vụ 1%, nhưng chưa xác nhận Zalo và chưa đưa câu hướng dẫn cuối. Cuộc gọi kết thúc với khách đồng ý nhưng chưa đủ điều kiện để đạt SUCCESS.
is_owner
CHÍNH CHỦ
location
Thành phố Huế
intention
FAST
is_silent
-
info_score
8
is_closing
True
car_history
Không có va chạm nặng hay ngập nước
sale_reason
Đang kẹt tiền
zalo_status
FALSE
asking_price
580000000
fee_confirmed
TRUE
Execution Steps
✓
FIND_LEAD
9ms
04/08 15:28
▸ Input
{
"phone": "0765682349"
}
▸ Output
{
"car_brand": "toyota",
"car_model": "corolla cross",
"lead_id": "81762916-c5fc-4148-a9c4-6630b1734dee",
"name": "Minh Nguy\u1ec5n",
"sales": "U0873P7C4H5",
"sku": "FB-MRD5M5QR"
}
✓
PREPARE_CALL
2.1s
04/08 15:28
▸ Input
{
"car_brand": "toyota",
"car_model": "corolla cross",
"name": "Minh Nguy\u1ec5n",
"sku": "FB-MRD5M5QR"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1785831980.690519",
"variables": {
"anh_chi": "ch\u1ecb",
"car_make": "toyota corolla cross 2021",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Minh Nguy\u1ec5n"
}
}
✓
OUTBOUND_CALL
13.3s
04/08 15:28
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0765682349",
"variables": {
"anh_chi": "ch\u1ecb",
"car_make": "toyota corolla cross 2021",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Minh Nguy\u1ec5n"
}
}
▸ Output
{
"conversation_id": "conv_7601kz5y6knwet6twaz3mb1c1tk9",
"raw": {
"conversation_id": "conv_7601kz5y6knwet6twaz3mb1c1tk9",
"message": "Outbound call initiated",
"sip_call_id": "SCL_bFsz7WtJdioh",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
8m 0s
04/08 15:36
▸ Input
{
"conversation_id": "conv_7601kz5y6knwet6twaz3mb1c1tk9"
}
▸ Output
{
"duration_secs": 256,
"status": "done"
}
✓
TRANSCRIPT
04/08 15:36
▸ Input
{
"raw_turns": 50
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i ch\u1ecb Minh Nguy\u1ec5n \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe toyota corolla cross 2021 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u0110\u00fang r\u1ed3i. \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng. Xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3...\nClient: Alo.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 em...\nClient: Em n\u00f3i \u0111i.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 vD\u1ea1 v\u00e2ng. Xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng.\nAgent: D\u1ea1 v\u00e2ng. V\u1eady cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai m\u1ed1t ph\u1ea3i kh\u00f4ng ch\u1ecb?\nClient: V\u00e2ng. S\u1ed1 s\u1ed1 s\u1ed1\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 v\u00e2ng. Hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: D\u1ea1 Thanh Xu\u00e2n \u1ea1.\nAgent: D\u1ea1 Thanh Xu\u00e2n, H\u00e0 N\u1ed9i \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau ki-l\u00f4-m\u00e9t r\u1ed3i...\nClient: Thanh Ph\u1ed1 Hu\u1ebf.\nAgent: [sad] D\u1ea1 em xin l\u1ed7i ...\nClient: Xe anh \u0111ang \u1edf Thanh Xu\u00e2n, Hu\u1ebf ch\u1ea1y \u0111\u01b0\u1ee3c...\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! [sad] D\u1ea1 em xin l\u1ed7i ch\u1ecb, do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1. Ch\u1ecb n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: Ch\u1ecb em \u0111ang, ch\u1ecb em \u0111ang \u1edf, \u0111ang \u1edf th\u00e0nh ph\u1ed1 Hu\u1ebf.\nAgent: D\u1ea1 v\u00e2ng, th\u00e0nh ph\u1ed1 Hu\u1ebf \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau ki-l\u00f4-m\u00e9t r\u1ed3i \u1ea1?\nClient: \u1eeam. 10.000, 10.000 c\u00e2y.\nAgent: D\u1ea1 m\u01b0\u1eddi ngh\u00ecn ki-l\u00f4-m\u00e9t \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay...\nClient: Kh\u00f4ng c\u00f3 \u1ea1.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a...\nClient: Kh\u00f4ng, kh\u00f4ng.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 v\u00e2ng. D\u1ea1 ch\u1ecb b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: \u00cdt l\u00fd do g\u00ec \u1ea1? \u1eeam, \u0111ang c\u1ea7n ti\u1ec1n cho b\u1ea3n th\u00f4i. \u0110ang k\u1eb9t ti\u1ec1n cho b\u1ea3n.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 v\u00e2ng, m\u00ecnh \u0111ang k\u1eb9t ti\u1ec1n \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i ch\u1ecb c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: Alo! 1 ph\u00fat t\u00f4i nghe.\nAgent: D\u1ea1 em nghe r\u00f5 \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: M\u1ed9t tu\u1ea7n.\nAgent: ...\nClient: Tu\u1ea7n.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 m\u1ed9t tu\u1ea7n \u1ea1. D\u1ea1 ch\u1ecb mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau...\nClient: \u0110\u01b0\u1ee3c r\u1ed3i.\nAgent: ...D\u1ea1, em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a ch\u1ecb l\u00e0 bao nhi\u00eau \u1ea1?\nClient: T\u1eeb 80 t\u1edbi 8500.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 t\u00e1m tr\u0103m \u0111\u1ebfn t\u00e1m tr\u0103m n\u0103m m\u01b0\u01a1i tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nClient: \u1eeam.\nClient: C\u00f3 5, 530 tri\u1ec7u.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 v\u1eady l\u00e0 n\u0103m tr\u0103m ba m\u01b0\u01a1i tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: Alo. N\u1eafm t\u00e2m t\u00e1m m\u01b0\u01a1i tri\u1ec7u. Tr\u1eddi \u01a1i, em ghen ki\u1ec3u g\u00ec v\u1eady? N\u1eafm t\u00e2m t\u00e1m m\u01b0\u01a1i tri\u1ec7u.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 v\u1eady l\u00e0 n\u0103m tr\u0103m t\u00e1m m\u01b0\u01a1i tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n n\u0103m tr\u0103m t\u00e1m m\u01b0\u01a1i tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n ...\nClient: \u1edc.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1!...\nClient: \u1edc, ok.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 ch\u1ecb c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng...\nClient: \u1edc. \u0110\u00e3, \u0111\u00e3, \u0111\u00e3 ok nh\u00e9. V\u00e2ng, kh\u00f4ng ph\u1ea3i \u0111\u01b0\u1ee3c \u0111\u00e2u, k\u1ec7 em. \u1eea",
"length": 3314,
"turns": 50
}
✓
AI_EXTRACTION
1m 4s
04/08 15:37
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i ch\u1ecb Minh Nguy\u1ec5n \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe toyota corolla cross 2021 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u0110\u00fang r\u1ed3i. \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng. Xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3...\nClient: Alo.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 em...\nClient: Em n\u00f3i \u0111i.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 vD\u1ea1 v\u00e2ng. Xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng.\nAgent: D\u1ea1 v\u00e2ng. V\u1eady cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai m\u1ed1t ph\u1ea3i kh\u00f4ng ch\u1ecb?\nClient: V\u00e2ng. S\u1ed1 s\u1ed1 s\u1ed1\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 v\u00e2ng. Hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: D\u1ea1 Thanh Xu\u00e2n \u1ea1.\nAgent: D\u1ea1 Thanh Xu\u00e2n, H\u00e0 N\u1ed9i \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau ki-l\u00f4-m\u00e9t r\u1ed3i...\nClient: Thanh Ph\u1ed1 Hu\u1ebf.\nAgent: [sad] D\u1ea1 em xin l\u1ed7i ...\nClient: Xe anh \u0111ang \u1edf Thanh Xu\u00e2n, Hu\u1ebf ch\u1ea1y \u0111\u01b0\u1ee3c...\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! [sad] D\u1ea1 em xin l\u1ed7i ch\u1ecb, do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1. Ch\u1ecb n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: Ch\u1ecb em \u0111ang, ch\u1ecb em \u0111ang \u1edf, \u0111ang \u1edf th\u00e0nh ph\u1ed1 Hu\u1ebf.\nAgent: D\u1ea1 v\u00e2ng, th\u00e0nh ph\u1ed1 Hu\u1ebf \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau ki-l\u00f4-m\u00e9t r\u1ed3i \u1ea1?\nClient: \u1eeam. 10.000, 10.000 c\u00e2y.\nAgent: D\u1ea1 m\u01b0\u1eddi ngh\u00ecn ki-l\u00f4-m\u00e9t \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay...\nClient: Kh\u00f4ng c\u00f3 \u1ea1.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a...\nClient: Kh\u00f4ng, kh\u00f4ng.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 v\u00e2ng. D\u1ea1 ch\u1ecb b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: \u00cdt l\u00fd do g\u00ec \u1ea1? \u1eeam, \u0111ang c\u1ea7n ti\u1ec1n cho b\u1ea3n th\u00f4i. \u0110ang k\u1eb9t ti\u1ec1n cho b\u1ea3n.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 v\u00e2ng, m\u00ecnh \u0111ang k\u1eb9t ti\u1ec1n \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i ch\u1ecb c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: Alo! 1 ph\u00fat t\u00f4i nghe.\nAgent: D\u1ea1 em nghe r\u00f5 \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: M\u1ed9t tu\u1ea7n.\nAgent: ...\nClient: Tu\u1ea7n.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 m\u1ed9t tu\u1ea7n \u1ea1. D\u1ea1 ch\u1ecb mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau...\nClient: \u0110\u01b0\u1ee3c r\u1ed3i.\nAgent: ...D\u1ea1, em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a ch\u1ecb l\u00e0 bao nhi\u00eau \u1ea1?\nClient: T\u1eeb 80 t\u1edbi 8500.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 t\u00e1m tr\u0103m \u0111\u1ebfn t\u00e1m tr\u0103m n\u0103m m\u01b0\u01a1i tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nClient: \u1eeam.\nClient: C\u00f3 5, 530 tri\u1ec7u.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 v\u1eady l\u00e0 n\u0103m tr\u0103m ba m\u01b0\u01a1i tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: Alo. N\u1eafm t\u00e2m t\u00e1m m\u01b0\u01a1i tri\u1ec7u. Tr\u1eddi \u01a1i, em ghen ki\u1ec3u g\u00ec v\u1eady? N\u1eafm t\u00e2m t\u00e1m m\u01b0\u01a1i tri\u1ec7u.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 v\u1eady l\u00e0 n\u0103m tr\u0103m t\u00e1m m\u01b0\u01a1i tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n n\u0103m tr\u0103m t\u00e1m m\u01b0\u01a1i tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n ...\nClient: \u1edc.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1!...\nClient: \u1edc, ok.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 ch\u1ecb c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng...\nClient: \u1edc. \u0110\u00e3, \u0111\u00e3, \u0111\u00e3 ok nh\u00e9. V\u00e2ng, kh\u00f4ng ph\u1ea3i \u0111\u01b0\u1ee3c \u0111\u00e2u, k\u1ec7 em. \u1eea"
}
▸ Output
{
"asking_price": "580000000",
"car_history": "Kh\u00f4ng c\u00f3 va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc",
"fee_confirmed": "TRUE",
"info_score": 8,
"intention": "FAST",
"is_closing": true,
"is_owner": "CH\u00cdNH CH\u1ee6",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "Th\u00e0nh ph\u1ed1 Hu\u1ebf",
"odo": "10000",
"sale_reason": "\u0110ang k\u1eb9t ti\u1ec1n",
"status": "CALL BACK",
"summary": "Agent g\u1ecdi cho ch\u1ecb Minh Nguy\u1ec5n, ch\u1ee7 xe Toyota Corolla Cross 2021. Kh\u00e1ch x\u00e1c nh\u1eadn l\u00e0 ch\u00ednh ch\u1ee7, xe kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 10.000 km, kh\u00f4ng va ch\u1ea1m. Xe \u1edf th\u00e0nh ph\u1ed1 Hu\u1ebf, kh\u00e1ch mu\u1ed1n b\u00e1n g\u1ea5p trong 1 tu\u1ea7n v\u00ec k\u1eb9t ti\u1ec1n, gi\u00e1 mong mu\u1ed1n 580 tri\u1ec7u. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 v\u00e0 n\u00f3i r\u00f5 ph\u00ed d\u1ecbch v\u1ee5 1%, nh\u01b0ng ch\u01b0a x\u00e1c nh\u1eadn Zalo v\u00e0 ch\u01b0a \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i. Cu\u1ed9c g\u1ecdi k\u1ebft th\u00fac v\u1edbi kh\u00e1ch \u0111\u1ed3ng \u00fd nh\u01b0ng ch\u01b0a \u0111\u1ee7 \u0111i\u1ec1u ki\u1ec7n \u0111\u1ec3 \u0111\u1ea1t SUCCESS.",
"year": "2021",
"zalo_status": "FALSE"
}
✓
SLACK_POST
653ms
04/08 15:37
▸ Input
{
"sales_slack_id": "U0873P7C4H5",
"sku": "FB-MRD5M5QR",
"status": "CALL BACK",
"summary": "Agent g\u1ecdi cho ch\u1ecb Minh Nguy\u1ec5n, ch\u1ee7 xe Toyota Corolla Cross 2021. Kh\u00e1ch x\u00e1c nh\u1eadn l\u00e0 ch\u00ednh ch\u1ee7, xe kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 10.000 km, kh\u00f4ng va ch\u1ea1m. Xe \u1edf th\u00e0nh ph\u1ed1 Hu\u1ebf, kh\u00e1ch mu\u1ed1n b\u00e1n g\u1ea5p trong 1 tu\u1ea7n v\u00ec k\u1eb9t ti\u1ec1n, gi\u00e1 mong mu\u1ed1n 580 tri\u1ec7u. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 v\u00e0 n\u00f3i r\u00f5 ph\u00ed d\u1ecbch v\u1ee5 1%, nh\u01b0ng ch\u01b0a x\u00e1c nh\u1eadn Zalo v\u00e0 ch\u01b0a \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i. Cu\u1ed9c g\u1ecdi k\u1ebft th\u00fac v\u1edbi kh\u00e1ch \u0111\u1ed3ng \u00fd nh\u01b0ng ch\u01b0a \u0111\u1ee7 \u0111i\u1ec1u ki\u1ec7n \u0111\u1ec3 \u0111\u1ea1t SUCCESS."
}
▸ Output
{
"posted": true,
"thread_ts": "1785831980.690519"
}
✓
CRM_APIS
197ms
04/08 15:37
✓
CRM_ACTIVITIES
86ms
04/08 15:37
✓
SLACK_AUDIO
4.2s
04/08 15:37
✓
UPDATE_CLOSING
116ms
04/08 15:37
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải chị Minh Nguyễn đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe toyota corolla cross 2021 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Alo. Đúng rồi. Đúng rồi. Agent: Dạ vâng. Xe mình hiện có còn vay gó... Client: Alo. Agent: dạ, em nắm thông tin của mình ạ! Dạ em... Client: Em nói đi. Agent: dạ, em nắm thông tin của mình ạ! Dạ vDạ vâng. Xe mình hiện có còn vay góp ngân hàng không ạ? Client: Không. Agent: Dạ vâng. Vậy cho em xác nhận lại xe mình là đời sản xuất năm hai không hai mốt phải không chị? Client: Vâng. Số số số Agent: dạ, em nắm thông tin của mình ạ! Dạ vâng. Hiện tại xe mình đang ở khu vực nào ạ? Client: Dạ Thanh Xuân ạ. Agent: Dạ Thanh Xuân, Hà Nội ạ. Dạ xe mình hiện đã chạy khoảng bao nhiêu ki-lô-mét rồi... Client: Thanh Phố Huế. Agent: [sad] Dạ em xin lỗi ... Client: Xe anh đang ở Thanh Xuân, Huế chạy được... Agent: dạ, em nắm thông tin của mình ạ! [sad] Dạ em xin lỗi chị, do tín hiệu mạng vừa rồi hơi chập chờn nên em chưa nghe kịp ạ. Chị nói lại giúp em với ạ? Client: Chị em đang, chị em đang ở, đang ở thành phố Huế. Agent: Dạ vâng, thành phố Huế ạ. Dạ xe mình hiện đã chạy khoảng bao nhiêu ki-lô-mét rồi ạ? Client: Ừm. 10.000, 10.000 cây. Agent: Dạ mười nghìn ki-lô-mét ạ. Dạ không biết xe mình có từng va chạm nặng hay... Client: Không có ạ. Agent: dạ, em nắm thông tin của... Client: Không, không. Agent: dạ, em nắm thông tin của mình ạ! dạ, em nắm thông tin của mình ạ! Dạ vâng. Dạ chị bán xe lần này vì lý do gì ạ? Client: Ít lý do gì ạ? Ừm, đang cần tiền cho bản thôi. Đang kẹt tiền cho bản. Agent: dạ, em nắm thông tin của mình ạ! Dạ vâng, mình đang kẹt tiền ạ. Dạ hiện tại chị có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn ạ? Client: Alo! 1 phút tôi nghe. Agent: Dạ em nghe rõ ạ. Dạ không biết mình có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn ạ? Client: Một tuần. Agent: ... Client: Tuần. Agent: dạ, em nắm thông tin của mình ạ! Dạ một tuần ạ. Dạ chị mong muốn bán xe này với mức giá khoảng bao nhiêu... Client: Được rồi. Agent: ...Dạ, em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ mức giá mong muốn của chị là bao nhiêu ạ? Client: Từ 80 tới 8500. Agent: Dạ em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ tám trăm đến tám trăm năm mươi triệu đúng không ạ? Client: Ừm. Client: Ừm. Client: Có 5, 530 triệu. Agent: dạ, em nắm thông tin của mình ạ! Dạ vậy là năm trăm ba mươi triệu đúng không ạ? Client: Alo. Nắm tâm tám mươi triệu. Trời ơi, em ghen kiểu gì vậy? Nắm tâm tám mươi triệu. Agent: dạ, em nắm thông tin của mình ạ! Dạ vậy là năm trăm tám mươi triệu đúng không ạ? Client: Đúng rồi ạ. Agent: Dạ em ghi nhận mức giá mong muốn năm trăm tám mươi triệu của mình rồi ạ. Dạ bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người mua tiềm năng để mang lại giá tốt nhất và hỗ trợ hồ sơ mua bán ... Client: Ờ. Agent: dạ, em nắm thông tin của mình ạ!... Client: Ờ, ok. Agent: dạ, em nắm thông tin của mình ạ! Dạ chị có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không... Client: Ờ. Đã, đã, đã ok nhé. Vâng, không phải được đâu, kệ em. Ừ