6d350615-9daa-4af0-bf54-3726773eccb3
CALL BACK
Time
09/08/2026 19:05:40
Duration
2m 11s
Campaign
-
Conversation ID
conv_1201kzk6mc14ezzv6swfc7jdh7tp
Recording
AI Extraction
odo
55000
loan
KHÔNG VAY NGÂN HÀNG
year
2023
status
CALL BACK
summary
Cuộc gọi gặp khách hàng tên Quý Quang Lê, chủ xe Kia Soluto 2023. Khách xác nhận xe không vay ngân hàng, đã chạy 55.000 km, không va chạm nặng hay ngập nước. Tuy nhiên, khách tỏ ra khó chịu và từ chối cung cấp giá bán, lý do bán xe không rõ ràng. Agent chưa xác nhận Zalo, chưa đọc lại giá, chưa nói phí dịch vụ và chưa đưa hướng dẫn cuối. Cuộc gọi kết thúc sớm do khách không hợp tác.
is_owner
CHÍNH CHỦ
location
Huế
intention
SLOW
is_silent
-
info_score
6
is_closing
-
car_history
Không va chạm nặng hay ngập nước
sale_reason
CHƯA RÕ
zalo_status
FALSE
asking_price
CHƯA RÕ
fee_confirmed
FALSE
Execution Steps
✓
FIND_LEAD
217ms
09/08 19:05
▸ Input
{
"phone": "0903369843"
}
▸ Output
{
"car_brand": "Kia",
"car_model": "Soluto",
"lead_id": "6d350615-9daa-4af0-bf54-3726773eccb3",
"name": "Qu\u00fd Quang L\u00ea",
"sales": "U0873P7C4H5",
"sku": "FB-ANRUG6U5"
}
✓
FILTER_SALES
5ms
09/08 19:05
▸ Input
{
"sales_slack_id": "U0873P7C4H5"
}
▸ Output
{
"decision": "CALL"
}
✓
PREPARE_CALL
6.3s
09/08 19:05
▸ Input
{
"car_brand": "Kia",
"car_model": "Soluto",
"name": "Qu\u00fd Quang L\u00ea",
"sku": "FB-ANRUG6U5"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1786277023.174329",
"variables": {
"anh_chi": "anh",
"car_make": "Kia Soluto 2023",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Qu\u00fd Quang L\u00ea"
}
}
✓
OUTBOUND_CALL
12.9s
09/08 19:05
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0903369843",
"variables": {
"anh_chi": "anh",
"car_make": "Kia Soluto 2023",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Qu\u00fd Quang L\u00ea"
}
}
▸ Output
{
"conversation_id": "conv_1201kzk6mc14ezzv6swfc7jdh7tp",
"raw": {
"conversation_id": "conv_1201kzk6mc14ezzv6swfc7jdh7tp",
"message": "Outbound call initiated",
"sip_call_id": "SCL_iGHvduAJUu79",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
4m 0s
09/08 19:09
▸ Input
{
"conversation_id": "conv_1201kzk6mc14ezzv6swfc7jdh7tp"
}
▸ Output
{
"duration_secs": 131,
"status": "done"
}
✓
TRANSCRIPT
09/08 19:09
▸ Input
{
"raw_turns": 31
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Qu\u00fd Quang L\u00ea \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Kia Soluto 2023 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u0110\u00fang r\u1ed3i, ai v\u1eady? \u1eea. \u1eea. \u1eea.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Ch\u1ecb \u0111\u1eebng n\u00f3i. \u1eeam.\nAgent: D\u1ea1 em xin...\nClient: \u00c0, kh\u00f4ng vay.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh kh\u00f4ng vay ng\u00e2n h\u00e0ng \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai ba ph\u1ea3i kh\u00f4ng anh?\nClient: Hello! \u1eeam.\nAgent: D\u1ea1 em...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: \u0110o\u00e0n \u0110\u00f4, \u1edf Th\u1ee7 \u0110\u1ee9c.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 m\u00ecnh \u1edf Th\u1ee7 \u0110\u1ee9c...\nClient: Em ghi nh\u1eadn ra n\u00e0y kh\u00f4ng tin. Kh\u00f4ng, xe anh \u1edf Hu\u1ebf.\nAgent: D\u1ea1 em xin l\u1ed7i anh, em \u0111\u00e3 c\u1eadp nh\u1eadt l\u1ea1i l\u00e0 xe m\u00ecnh hi\u1ec7n \u0111ang \u1edf Hu\u1ebf \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1...\nClient: 55.000.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u0111\u00e3 ch\u1ea1y kho\u1ea3ng n\u0103m m\u01b0\u01a1i l\u0103m ngh\u00ecn kilomet \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: H\u1eedm.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft ...\nClient: Kh\u00f4ng, kh\u00f4ng.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: D\u1ea1 h\u1ecfi g\u00ec nhi\u1ec1u th\u1ebf h\u1ea3? C\u1ed1 duy\u00ean.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 em xin l\u1ed7i anh \u1ea1. D\u1ea1 do b\u00ean em c\u1ea7n n\u1eafm r\u00f5 th\u00f4ng tin \u0111\u1ec3 h\u1ed7 tr\u1ee3 m\u00ecnh t\u1ed1t nh\u1ea5t \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: Ch\u00fang t\u00f4i t\u1ef1 b\u00e1n, ch\u1ee9 kh\u00f4ng mu\u1ed1n.\nAgent: D\u1ea1 em hi\u1ec3u \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: L\u00e2u, ch\u00edn m\u01b0\u01a1i m\u1ed9t \u0111\u01b0\u1ee3c.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: Tui mua b\u00e1n tui kh\u00f4ng b\u1ecb m\u00e0 \u0111\u01b0a \u0111\u1ebfn Vuka \u0111\u1ecbnh gi\u1ea3 em kh\u00f4ng h\u1ecfi l\u1ea1i \u0111i ng\u1ef1a c\u00e1i h\u00e8. Th\u00f4i tao kh\u00f4ng n\u00f3i chuy\u1ec7n n\u1eefa, anh b\u1eadn vi\u1ec7c \u0111i.\nAgent: D\u1ea1 em xin l\u1ed7i...",
"length": 2011,
"turns": 31
}
✓
AI_EXTRACTION
5.0s
09/08 19:10
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Qu\u00fd Quang L\u00ea \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Kia Soluto 2023 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u0110\u00fang r\u1ed3i, ai v\u1eady? \u1eea. \u1eea. \u1eea.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Ch\u1ecb \u0111\u1eebng n\u00f3i. \u1eeam.\nAgent: D\u1ea1 em xin...\nClient: \u00c0, kh\u00f4ng vay.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh kh\u00f4ng vay ng\u00e2n h\u00e0ng \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai ba ph\u1ea3i kh\u00f4ng anh?\nClient: Hello! \u1eeam.\nAgent: D\u1ea1 em...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: \u0110o\u00e0n \u0110\u00f4, \u1edf Th\u1ee7 \u0110\u1ee9c.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 m\u00ecnh \u1edf Th\u1ee7 \u0110\u1ee9c...\nClient: Em ghi nh\u1eadn ra n\u00e0y kh\u00f4ng tin. Kh\u00f4ng, xe anh \u1edf Hu\u1ebf.\nAgent: D\u1ea1 em xin l\u1ed7i anh, em \u0111\u00e3 c\u1eadp nh\u1eadt l\u1ea1i l\u00e0 xe m\u00ecnh hi\u1ec7n \u0111ang \u1edf Hu\u1ebf \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1...\nClient: 55.000.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u0111\u00e3 ch\u1ea1y kho\u1ea3ng n\u0103m m\u01b0\u01a1i l\u0103m ngh\u00ecn kilomet \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: H\u1eedm.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft ...\nClient: Kh\u00f4ng, kh\u00f4ng.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: D\u1ea1 h\u1ecfi g\u00ec nhi\u1ec1u th\u1ebf h\u1ea3? C\u1ed1 duy\u00ean.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 em xin l\u1ed7i anh \u1ea1. D\u1ea1 do b\u00ean em c\u1ea7n n\u1eafm r\u00f5 th\u00f4ng tin \u0111\u1ec3 h\u1ed7 tr\u1ee3 m\u00ecnh t\u1ed1t nh\u1ea5t \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: Ch\u00fang t\u00f4i t\u1ef1 b\u00e1n, ch\u1ee9 kh\u00f4ng mu\u1ed1n.\nAgent: D\u1ea1 em hi\u1ec3u \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: L\u00e2u, ch\u00edn m\u01b0\u01a1i m\u1ed9t \u0111\u01b0\u1ee3c.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: Tui mua b\u00e1n tui kh\u00f4ng b\u1ecb m\u00e0 \u0111\u01b0a \u0111\u1ebfn Vuka \u0111\u1ecbnh gi\u1ea3 em kh\u00f4ng h\u1ecfi l\u1ea1i \u0111i ng\u1ef1a c\u00e1i h\u00e8. Th\u00f4i tao kh\u00f4ng n\u00f3i chuy\u1ec7n n\u1eefa, anh b\u1eadn vi\u1ec7c \u0111i.\nAgent: D\u1ea1 em xin l\u1ed7i..."
}
▸ Output
{
"asking_price": "CH\u01afA R\u00d5",
"car_history": "Kh\u00f4ng va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc",
"fee_confirmed": "FALSE",
"info_score": 6,
"intention": "SLOW",
"is_closing": false,
"is_owner": "CH\u00cdNH CH\u1ee6",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "Hu\u1ebf",
"odo": "55000",
"sale_reason": "CH\u01afA R\u00d5",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi g\u1eb7p kh\u00e1ch h\u00e0ng t\u00ean Qu\u00fd Quang L\u00ea, ch\u1ee7 xe Kia Soluto 2023. Kh\u00e1ch x\u00e1c nh\u1eadn xe kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 55.000 km, kh\u00f4ng va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc. Tuy nhi\u00ean, kh\u00e1ch t\u1ecf ra kh\u00f3 ch\u1ecbu v\u00e0 t\u1eeb ch\u1ed1i cung c\u1ea5p gi\u00e1 b\u00e1n, l\u00fd do b\u00e1n xe kh\u00f4ng r\u00f5 r\u00e0ng. Agent ch\u01b0a x\u00e1c nh\u1eadn Zalo, ch\u01b0a \u0111\u1ecdc l\u1ea1i gi\u00e1, ch\u01b0a n\u00f3i ph\u00ed d\u1ecbch v\u1ee5 v\u00e0 ch\u01b0a \u0111\u01b0a h\u01b0\u1edbng d\u1eabn cu\u1ed1i. Cu\u1ed9c g\u1ecdi k\u1ebft th\u00fac s\u1edbm do kh\u00e1ch kh\u00f4ng h\u1ee3p t\u00e1c.",
"year": "2023",
"zalo_status": "FALSE"
}
✓
SLACK_POST
690ms
09/08 19:10
▸ Input
{
"sales_slack_id": "U0873P7C4H5",
"sku": "FB-ANRUG6U5",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi g\u1eb7p kh\u00e1ch h\u00e0ng t\u00ean Qu\u00fd Quang L\u00ea, ch\u1ee7 xe Kia Soluto 2023. Kh\u00e1ch x\u00e1c nh\u1eadn xe kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 55.000 km, kh\u00f4ng va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc. Tuy nhi\u00ean, kh\u00e1ch t\u1ecf ra kh\u00f3 ch\u1ecbu v\u00e0 t\u1eeb ch\u1ed1i cung c\u1ea5p gi\u00e1 b\u00e1n, l\u00fd do b\u00e1n xe kh\u00f4ng r\u00f5 r\u00e0ng. Agent ch\u01b0a x\u00e1c nh\u1eadn Zalo, ch\u01b0a \u0111\u1ecdc l\u1ea1i gi\u00e1, ch\u01b0a n\u00f3i ph\u00ed d\u1ecbch v\u1ee5 v\u00e0 ch\u01b0a \u0111\u01b0a h\u01b0\u1edbng d\u1eabn cu\u1ed1i. Cu\u1ed9c g\u1ecdi k\u1ebft th\u00fac s\u1edbm do kh\u00e1ch kh\u00f4ng h\u1ee3p t\u00e1c."
}
▸ Output
{
"posted": true,
"thread_ts": "1786277023.174329"
}
✓
CRM_APIS
384ms
09/08 19:10
✓
CRM_ACTIVITIES
147ms
09/08 19:10
✓
SLACK_AUDIO
4.1s
09/08 19:10
✓
UPDATE_CLOSING
247ms
09/08 19:10
{
"is_closing": false,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Quý Quang Lê đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe Kia Soluto 2023 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Alo. Đúng rồi, ai vậy? Ừ. Ừ. Ừ. Agent: Dạ em nghe rất rõ rồi ạ, em xin lỗi anh do tín hiệu mạng vừa rồi hơi chập chờn ạ. Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: Chị đừng nói. Ừm. Agent: Dạ em xin... Client: À, không vay. Agent: Dạ em ghi nhận là xe mình không vay ngân hàng ạ. Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai không hai ba phải không anh? Client: Hello! Ừm. Agent: Dạ em... Client: Đúng rồi. Agent: Dạ em ghi nhận ạ. Dạ em thấy địa chỉ của anh ở Thành phố Hồ Chí Minh, không biết cụ thể mình ở quận nào ạ? Client: Đoàn Đô, ở Thủ Đức. Agent: Dạ em ghi nhận là mình ở Thủ Đức... Client: Em ghi nhận ra này không tin. Không, xe anh ở Huế. Agent: Dạ em xin lỗi anh, em đã cập nhật lại là xe mình hiện đang ở Huế ạ. Dạ xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: Đúng rồi. Agent: Dạ... Client: 55.000. Agent: Dạ em ghi nhận là xe mình đã chạy khoảng năm mươi lăm nghìn kilomet ạ. Dạ không biết xe mình có từng va chạm nặng hay bị ngập nước gì không ạ? Client: Hửm. Agent: Dạ không biết ... Client: Không, không. Agent: Dạ em ghi nhận ạ. Dạ anh bán xe lần này vì lý do gì ạ? Client: Dạ hỏi gì nhiều thế hả? Cố duyên. Agent: dạ, em nắm thông tin của mình ạ! Dạ em xin lỗi anh ạ. Dạ do bên em cần nắm rõ thông tin để hỗ trợ mình tốt nhất ạ. Dạ không biết mình bán xe lần này vì lý do gì ạ? Client: Chúng tôi tự bán, chứ không muốn. Agent: Dạ em hiểu ạ. Dạ hiện tại anh có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn ạ? Client: Lâu, chín mươi một được. Agent: Dạ em ghi nhận ạ. Dạ anh mong muốn bán xe này với mức giá khoảng bao nhiêu ạ? Client: Tui mua bán tui không bị mà đưa đến Vuka định giả em không hỏi lại đi ngựa cái hè. Thôi tao không nói chuyện nữa, anh bận việc đi. Agent: Dạ em xin lỗi...