{
  "phone": "0982553787"
}

{
  "sales_slack_id": "U04QK6ZJTHN"
}

{
  "car_brand": "Ford",
  "car_model": "Everest",
  "name": "V\u0169 V\u0103n H\u00f9ng",
  "sku": "FB-YTTLYHXA"
}

{
  "agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
  "phone": "0982553787",
  "variables": {
    "anh_chi": "anh",
    "car_make": "Ford Everest 2022",
    "data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
    "user_name": "V\u0169 V\u0103n H\u00f9ng"
  }
}

{
  "conversation_id": "conv_2601kzqwj0rne37r19p66ckjykq8"
}

{
  "raw_turns": 26
}

{
  "model": "deepseek-v4-flash:0731-cloud",
  "system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n   - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n   - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n   - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n   - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n     a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n     b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n     c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n     d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n     e. info_score \u2265 7.\n     N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n   - \u0027CALL BACK\u0027:\n     \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n     \u2022 Ho\u1eb7c info_score \u003c 7.\n     \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
  "transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh V\u0169 V\u0103n H\u00f9ng \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Ford Everest 2022 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: \u1edc, \u0111-\nAgent: D\u1ea1 em nghe r\u1ea5t ...\nClient: \u0110\u00fang r\u1ed3i, em mua \u1edf, \u1edd, \u1edd, em mua \u1edf h\u00e3ng, \u1edd, Ford \u0110\u1ed3ng Nai \u00e1. Mua ch\u00ednh ch\u1ee7 lu\u00f4n, \u1edd, c\u00f3 m\u1ed9t m\u00ecnh t\u00f4i s\u1eed d\u1ee5ng \u00e0. B\u00e2y gi\u1edd t\u00f4i, t\u00f4i, t\u00f4i, t\u00f4i kh\u00f4ng c\u00f3 nhu c\u1ea7u s\u1eed d\u1ee5ng n\u1eefa th\u00ec t\u00f4i mu\u1ed1n sang l\u1ea1i. C\u00f4 nghe r\u00f5 kh\u00f4ng?\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 em nghe...\nClient: Alo. \u00c0, c\u00f4, c\u00f4 nghe r\u00f5 kh\u00f4ng? T\u00f4i n\u00f3i c\u00f4 nghe r\u00f5, r\u00f5 kh\u00f4ng?\nAgent: D\u1ea1 em nghe r\u1ea5t ...\nClient: Alo.\nAgent: ...\nClient: \u00c0, th\u00ec, \u1edd, t\u00f4i m\u1edbi \u0111\u1ecdc nh\u1eefng c\u00e1i-- ba c\u00e1i m\u1ee5c m\u00e0, m\u00e0 b\u00e1n, \u1edd, nh\u01b0 th\u1ebf n\u00e0o, th\u1ebf n\u00e0o th\u00ec t\u00f4i ch\u01b0a r\u00f5 c\u00e1i \u0111\u1ea5y. T\u00f4i ch\u01b0a r\u00f5 l\u00e0 v\u00ed d\u1ee5 t\u1eeb m\u1ed9t ng\u00e0y \u0111\u1ebfn ng\u00e0y th\u00ec ghi, ghi t\u1eeb m\u01b0\u1eddi m\u1ea5y \u0111\u1ebfn m\u1ea5y ch\u1ee5c tri\u1ec7u, t\u00f4i kh\u00f4ng r\u00f5 ba c\u00e1i \u0111\u00f3 nh\u01b0 th\u1ebf n\u00e0o, r\u1ed3i c\u00e1i ch\u1ed1t nhanh nh\u01b0 n\u00e0o, c\u00e1i \u0111\u00f3 th\u00ec \u0111\u1ecdc qua t\u00f4i ch\u01b0a hi\u1ec3u r\u00f5 c\u00e1i \u0111\u00f3. Th\u00ec c\u00f4 c\u00f3 th\u1ec3 gi\u1ea3i th\u00edch cho t\u00f4i r\u00f5 v\u1ec1 c\u00e1i \u0111\u00f3 kh\u00f4ng?\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 v\u00e2ng, em xin ph\u00e9p gi\u1ea3i th\u00edch r\u00f5 h\u01a1n v\u1ec1 ba h\u00ecnh th\u1ee9c b\u00e1n xe b\u00ean em \u0111\u1ec3 anh d\u1ec5 h\u00ecnh dung nh\u00e9 \u1ea1.\nClient: ...\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! ...\nClient: Sau ti\u1ebfng g\u00ec?\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: T\u00f4i, \u1edd, t\u00f4i ch\u01b0a bi\u1ebft c\u00e1i ph\u01b0\u01a1ng th\u1ee9c b\u00e1n \u0111\u1ea5y, c\u00e1i ph\u01b0\u01a1ng th\u1ee9c b\u00e1n g\u00ec trong \u0111\u00f3 nh\u01b0 n\u00e0o \u1ea5y, t\u00f4i c\u0169ng ch\u01b0a r\u00e0nh. C\u00f4 c\u00f3 th\u1ec3 gi\u1ea3i th\u00edch l\u1ea1i cho t\u00f4i nghe xem l\u00e0 n\u00f3 nh\u01b0 n\u00e0o \u1ea5y.\nAgent: D\u1ea1 v\u00e2ng, em xin ph\u00e9p gi\u1ea3i th\u00edch r\u00f5 h\u01a1n v\u1ec1 ba h\u00ecnh th\u1ee9c b\u00e1n xe b\u00ean em \u0111\u1ec3 anh d\u1ec5 h\u00ecnh dung nh\u00e9 \u1ea1. Th\u1ee9 nh\u1ea5t l\u00e0 h\u00ecnh th\u1ee9c \u0110\u1ea5u gi\u00e1 c\u1ea1nh tranh, v\u1edbi m\u1ee9c ph\u00ed m\u1ed9t ph\u1ea7n tr\u0103m, th\u1eddi gian b\u00e1n kho\u1ea3ng ba \u0111\u1ebfn n\u0103m ng\u00e0y. H\u00ecnh th\u1ee9c n\u00e0y c\u00f3 nhi\u1ec1u \u0111\u1ea1i l\u00fd c\u00f9ng tranh gi\u00e1 n\u00ean th\u01b0\u1eddng \u0111\u01b0\u1ee3c gi\u00e1 t\u1ed1t nh\u1ea5t, v\u00e0 \u0111\u00e2y c\u0169ng l\u00e0 h\u00ecnh th\u1ee9c b\u00ean em \u0111\u1ec1 xu\u1ea5t \u1ea1.\nClient: \u1eea.\nClient: \u00c0, v\u1eady n\u1ebfu m\u00e0 b\u00e1n \u0111\u01b0\u1ee3c \u1ea5y th\u00ec, th\u00ec, th\u00ec, \u1edd, t\u00f4i, \u1edd, ph\u00ed th\u00ec, \u1edd, t\u00f4i ph\u1ea3i, \u1edd, tr\u1ea3 cho c\u00e1i nh\u00e0 m\u00e0 gi\u1edbi thi\u1ec7u l\u00e0 bao nhi\u00eau? Bao nhi\u00eau ph\u1ea7n tr\u0103m?\nAgent: D\u1ea1 ph\u00ed d\u1ecbch v\u1ee5...\nClient: Ch\u1ecb n\u00f3i l\u00e0 hoa qu\u1ea3 \u00e1 ch\u1ecb? \u1eea.\nAgent: D\u1ea1...\nClient: C\u00f4 \u01a1i, c\u00f4 g\u1ecdi-- c\u00f4 l\u1ea5y c\u00e1i s\u1ed1 \u0111i\u1ec7n tho\u1ea1i kh\u00e1c c\u00f4 g\u1ecdi \u0111i ch\u1ee9 c\u00e1i s\u1ed1 n\u00e0y kh\u00f3 nghe l\u1eafm, nh\u00e1.\nAgent: D\u1ea1...\nClient: N\u00f3 l\u00e0m sao kh\u00f4ng \u1ea5y, n\u00f3 m\u1ea1n n\u00f3 ch\u1eadt ch\u1edfn l\u1eafm.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1!..."
}

{
  "sales_slack_id": "U04QK6ZJTHN",
  "sku": "FB-YTTLYHXA",
  "status": "CALL BACK",
  "summary": "Agent g\u1ecdi cho anh H\u00f9ng, x\u00e1c nh\u1eadn th\u00f4ng tin xe Ford Everest 2022 ch\u00ednh ch\u1ee7. Kh\u00e1ch c\u00f3 nhu c\u1ea7u b\u00e1n v\u00ec kh\u00f4ng s\u1eed d\u1ee5ng. Kh\u00e1ch h\u1ecfi v\u1ec1 c\u00e1c h\u00ecnh th\u1ee9c b\u00e1n v\u00e0 ph\u00ed d\u1ecbch v\u1ee5, agent gi\u1ea3i th\u00edch h\u00ecnh th\u1ee9c \u0111\u1ea5u gi\u00e1 v\u1edbi ph\u00ed 1%. Tuy nhi\u00ean, agent ch\u01b0a x\u00e1c nh\u1eadn Zalo, ch\u01b0a h\u1ecfi gi\u00e1 mong mu\u1ed1n, ch\u01b0a \u0111\u1ecdc l\u1ea1i gi\u00e1, ch\u01b0a n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i. Cu\u1ed9c g\u1ecdi b\u1ecb gi\u00e1n \u0111o\u1ea1n do t\u00edn hi\u1ec7u k\u00e9m."
}