17229004-989f-49dd-aead-66856c66492d
SUCCESS
Time
13/08/2026 15:46:51
Duration
4m 6s
Campaign
-
Conversation ID
conv_9501kzx4v3c1ej6agx5snk1m1jpz
Recording
AI Extraction
odo
16000
loan
KHÔNG VAY NGÂN HÀNG
year
2023
status
SUCCESS
summary
Anh Thắng bán xe Toyota Vios 2023 chính chủ, không vay ngân hàng, đã chạy 16.000 km, xe nguyên bản không va chạm. Anh cần bán gấp trong vài ngày để đổi xe số tự động, giá mong muốn 380 triệu. Agent đã xác nhận Zalo, đọc lại giá, nêu phí dịch vụ 1% và hướng dẫn gửi ảnh xe. Khách đồng ý và sẽ gửi ảnh sau.
is_owner
CHÍNH CHỦ
location
Hà Nội, Gia Lâm (xã Phù Đổng)
intention
FAST
is_silent
-
info_score
11
is_closing
True
car_history
Xe không va chạm, không ngập nước, nguyên bản.
sale_reason
Đổi xe số tự động
zalo_status
TRUE
asking_price
380000000
fee_confirmed
TRUE
Execution Steps
✓
FIND_LEAD
19ms
13/08 15:46
▸ Input
{
"phone": "0989099741"
}
▸ Output
{
"car_brand": "toyota",
"car_model": "vios",
"lead_id": "17229004-989f-49dd-aead-66856c66492d",
"name": "Th\u1eafng",
"sales": "U07JL2K328G",
"sku": "FB-BH5H669J"
}
✓
FILTER_SALES
5ms
13/08 15:46
▸ Input
{
"sales_slack_id": "U07JL2K328G"
}
▸ Output
{
"decision": "CALL"
}
✓
PREPARE_CALL
2.2s
13/08 15:46
▸ Input
{
"car_brand": "toyota",
"car_model": "vios",
"name": "Th\u1eafng",
"sku": "FB-BH5H669J"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1786610696.808009",
"variables": {
"anh_chi": "anh",
"car_make": "toyota vios 2023",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Th\u1eafng"
}
}
✓
OUTBOUND_CALL
8.7s
13/08 15:47
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0989099741",
"variables": {
"anh_chi": "anh",
"car_make": "toyota vios 2023",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Th\u1eafng"
}
}
▸ Output
{
"conversation_id": "conv_9501kzx4v3c1ej6agx5snk1m1jpz",
"raw": {
"conversation_id": "conv_9501kzx4v3c1ej6agx5snk1m1jpz",
"message": "Outbound call initiated",
"sip_call_id": "SCL_6KjYAXYXF3sd",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
8m 1s
13/08 15:55
▸ Input
{
"conversation_id": "conv_9501kzx4v3c1ej6agx5snk1m1jpz"
}
▸ Output
{
"duration_secs": 246,
"status": "done"
}
✓
TRANSCRIPT
13/08 15:55
▸ Input
{
"raw_turns": 60
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Th\u1eafng \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe toyota vios 2023 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: \u1edc. V\u00e2ng. V\u00e2ng. V\u00e2ng.\nAgent: D\u1ea1...\nClient: D\u1ea1 c\u00f3 r\u1ed3i.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng c\u00f3 vay.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai ba ph\u1ea3i kh\u00f4ng anh?\nClient: D\u1ea1 v\u00e2ng. \u1eeam, v\u00e2ng.\nAgent: D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf H\u00e0 N\u1ed9i, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: Xe 201. \u1edc, \u1edd. Gia L\u00e2m c\u0169, x\u00e3 Ph\u00f9 \u0110\u1ed5ng. B\u00e2y gi\u1edd hi\u1ec7n t\u1ea1i x\u00e3 Ph\u00f9 \u0110\u1ed5ng.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: \u1edc, h\u01a1n 16.000.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: Ho\u00e0n to\u00e0n kh\u00f4ng lu\u00f4n. \u0110ang m\u1edbi mua m\u00e1y \u0111i Camry, kh\u00f4ng, \u1edd, x\u1ec9 x\u00edch, kh\u00f4ng, \u1edd, va \u0111\u1eadp, r\u1ea5t nguy\u00ean b\u1ea3n.\nAgent: D\u1ea1 v\u00e2ng. ...\nClient: \u0110\u01b0\u1ee3c, r\u1ea5t \u0111\u1eb9p.\nAgent: D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: Alo. Alo.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5...\nClient: \u00c0, th\u00ec, \u1edd, do anh \u0111\u00e3 mu\u1ed1n, \u01a1, \u0111\u1ed5i, \u01a1, xe s\u1ed1 s\u00e0n r\u1ed3i. \u1edc, s\u1ed1 t\u1ef1 \u0111\u1ed9ng, qu\u00ean. \u0110ang mu\u1ed1n, \u0111ang mu\u1ed1n \u0111\u1ed5i s\u1ed1 t\u1ef1 \u0111\u1ed9ng. 24. \u00c0,\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: \u0110i\u1ec1u m\u00e0 \u0111\u01b0\u1ee3c ra, \u1edd, \u0111i\u1ec1u m\u00e0... \u1eeam, \u0111i\u1ec1u m\u00e0 l\u1ea1i \u0111ang, \u0111ang l\u00ean m\u00e0 \u0111\u01b0\u1ee3c gi\u00e1 v\u00e0 h\u1ee3p l\u00fd th\u00ec m\u1edbi ra b\u00e1n, v\u1eady m\u1edbi mua s\u1ed1 ti\u1ec1n \u0111\u00f3.\nAgent: D\u1ea1 m\u00ecnh d\u1ef1 ...\nClient: \u0110\u1ebfn mua v\u1ec1 kh\u00f3a th\u00ec c\u00f3 th\u1ec3 \u0111\u00e1nh \u0111i v\u1eady. 2022.\nAgent: D\u1ea1 m\u00ecnh d\u1ef1 ki\u1ebfn kho\u1ea3ng bao l\u00e2u n\u1eefa l\u1ea5y xe m\u1edbi \u1ea1?\nClient: B\u1ed1n \u0111\u1ebfn s\u00e1u ng\u00e0y th\u00f4i.\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i anh ch\u1ecb c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n anh ha?\nClient: Ch\u01b0a ch\u01b0a, ph\u1ea3i xem t\u00ecnh h\u00ecnh \u0111\u00e3.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 anh ch\u1ecb mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: B\u00e1n xe n\u00e0y th\u00ec ph\u1ea3i b\u00e1n ngay.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong...\nClient: \u1edc, kho\u1ea3ng, \u1eddmmm, kho\u1ea3ng, \u1edd, bao t\u00e1m.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 ba tr\u0103m t\u00e1m m\u01b0\u01a1i tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u00c0 \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n ba tr\u0103m t\u00e1m m\u01b0\u01a1i tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh ch\u1ecb c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5...\nClient: \u1edc. \u1edc, v\u1eady cho em, \u1edd, v\u00ed d\u1ee5 l\u00e0 mua ba tri\u1ec7u t\u00e1m \u0111\u00e2y \u1ea1?\nAgent: D\u1ea1, n\u1ebfu b\u00e1n \u0111\u01b0\u1ee3c v\u1edbi gi\u00e1...\nClient: V\u00e2ng.\nAgent: ...ba tr\u0103m t\u00e1m m\u01b0\u01a1i tri\u1ec7u th\u00ec ph\u00ed d\u1ecbch v\u1ee5 s\u1ebd l\u00e0 ba tri\u1ec7u t\u00e1m tr\u0103m ngh\u00ecn \u0111\u1ed3ng \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec th\u00eam ...\nClient: R\u1ed3i, r\u1ed3i, r\u1ed3i. OK, OK, OK. Th\u00f4i, th\u00f4i, kh\u00f4ng c\u1ea7n.\nAgent: D\u1ea1 anh ch\u1ecb cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh ch\u1ecb kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb...\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn...\nClient: Kh\u00f4ng, kh\u00f4ng.\nAgent: th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. ...\nClient: \u1eeam. Zalo.\nAgent: Sau khi k\u1ebft b\u1ea1n Zalo...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: anh ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: C\u00e1i g\u00ec h\u1ea3? C\u00e2u \u0111\u00f3 g\u00ec h\u1ea3? K\u00eca, kia n\u00e8. \u00ca, l\u00fac t\u00ean c\u1ee7a anh th\u00ec m\u1edbi \u0111\u01b0\u1ee3c, n\u00e3y gi\u1edd-\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a ...\nClient: R\u1ed3i, \u1edd, v\u1ec1.\nAgent: m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: Th\u1ebf l\u00e0 b\u00e2y gi\u1edd m\u00ecnh m\u1ea5t r\u1ed3i. R\u1ed3i, r\u1ed3i, l\u00fac n\u00e0o r\u1ed7i ch\u1ee5p cho anh nh\u00e9.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. Em c\u1ea3m \u01a1n anh Th\u1eafng \u0111\u00e3 d\u00e0nh th\u1eddi gian trao \u0111\u1ed5i \u1ea1. Ch\u00fac anh m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1.\nClient: D\u1ea1, d\u1ea1.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. Em c\u1ea3m \u01a1n anh Th\u1eafng \u0111\u00e3 d\u00e0nh th\u1eddi gian trao \u0111\u1ed5i \u1ea1. Ch\u00fac anh m\u1ed9t ng\u00e0y...\nClient: H\u1ea3? H\u1ea3? \u1edc, \u0111\u01b0\u1ee3c, ok, ok, ok.",
"length": 3880,
"turns": 58
}
✓
AI_EXTRACTION
7.5s
13/08 15:55
▸ Input
{
"model": "deepseek-v4-flash:0731-cloud",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Th\u1eafng \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe toyota vios 2023 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: \u1edc. V\u00e2ng. V\u00e2ng. V\u00e2ng.\nAgent: D\u1ea1...\nClient: D\u1ea1 c\u00f3 r\u1ed3i.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng c\u00f3 vay.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai ba ph\u1ea3i kh\u00f4ng anh?\nClient: D\u1ea1 v\u00e2ng. \u1eeam, v\u00e2ng.\nAgent: D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf H\u00e0 N\u1ed9i, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: Xe 201. \u1edc, \u1edd. Gia L\u00e2m c\u0169, x\u00e3 Ph\u00f9 \u0110\u1ed5ng. B\u00e2y gi\u1edd hi\u1ec7n t\u1ea1i x\u00e3 Ph\u00f9 \u0110\u1ed5ng.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: \u1edc, h\u01a1n 16.000.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: Ho\u00e0n to\u00e0n kh\u00f4ng lu\u00f4n. \u0110ang m\u1edbi mua m\u00e1y \u0111i Camry, kh\u00f4ng, \u1edd, x\u1ec9 x\u00edch, kh\u00f4ng, \u1edd, va \u0111\u1eadp, r\u1ea5t nguy\u00ean b\u1ea3n.\nAgent: D\u1ea1 v\u00e2ng. ...\nClient: \u0110\u01b0\u1ee3c, r\u1ea5t \u0111\u1eb9p.\nAgent: D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: Alo. Alo.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5...\nClient: \u00c0, th\u00ec, \u1edd, do anh \u0111\u00e3 mu\u1ed1n, \u01a1, \u0111\u1ed5i, \u01a1, xe s\u1ed1 s\u00e0n r\u1ed3i. \u1edc, s\u1ed1 t\u1ef1 \u0111\u1ed9ng, qu\u00ean. \u0110ang mu\u1ed1n, \u0111ang mu\u1ed1n \u0111\u1ed5i s\u1ed1 t\u1ef1 \u0111\u1ed9ng. 24. \u00c0,\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: \u0110i\u1ec1u m\u00e0 \u0111\u01b0\u1ee3c ra, \u1edd, \u0111i\u1ec1u m\u00e0... \u1eeam, \u0111i\u1ec1u m\u00e0 l\u1ea1i \u0111ang, \u0111ang l\u00ean m\u00e0 \u0111\u01b0\u1ee3c gi\u00e1 v\u00e0 h\u1ee3p l\u00fd th\u00ec m\u1edbi ra b\u00e1n, v\u1eady m\u1edbi mua s\u1ed1 ti\u1ec1n \u0111\u00f3.\nAgent: D\u1ea1 m\u00ecnh d\u1ef1 ...\nClient: \u0110\u1ebfn mua v\u1ec1 kh\u00f3a th\u00ec c\u00f3 th\u1ec3 \u0111\u00e1nh \u0111i v\u1eady. 2022.\nAgent: D\u1ea1 m\u00ecnh d\u1ef1 ki\u1ebfn kho\u1ea3ng bao l\u00e2u n\u1eefa l\u1ea5y xe m\u1edbi \u1ea1?\nClient: B\u1ed1n \u0111\u1ebfn s\u00e1u ng\u00e0y th\u00f4i.\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i anh ch\u1ecb c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n anh ha?\nClient: Ch\u01b0a ch\u01b0a, ph\u1ea3i xem t\u00ecnh h\u00ecnh \u0111\u00e3.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 anh ch\u1ecb mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: B\u00e1n xe n\u00e0y th\u00ec ph\u1ea3i b\u00e1n ngay.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong...\nClient: \u1edc, kho\u1ea3ng, \u1eddmmm, kho\u1ea3ng, \u1edd, bao t\u00e1m.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 ba tr\u0103m t\u00e1m m\u01b0\u01a1i tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u00c0 \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n ba tr\u0103m t\u00e1m m\u01b0\u01a1i tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh ch\u1ecb c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5...\nClient: \u1edc. \u1edc, v\u1eady cho em, \u1edd, v\u00ed d\u1ee5 l\u00e0 mua ba tri\u1ec7u t\u00e1m \u0111\u00e2y \u1ea1?\nAgent: D\u1ea1, n\u1ebfu b\u00e1n \u0111\u01b0\u1ee3c v\u1edbi gi\u00e1...\nClient: V\u00e2ng.\nAgent: ...ba tr\u0103m t\u00e1m m\u01b0\u01a1i tri\u1ec7u th\u00ec ph\u00ed d\u1ecbch v\u1ee5 s\u1ebd l\u00e0 ba tri\u1ec7u t\u00e1m tr\u0103m ngh\u00ecn \u0111\u1ed3ng \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec th\u00eam ...\nClient: R\u1ed3i, r\u1ed3i, r\u1ed3i. OK, OK, OK. Th\u00f4i, th\u00f4i, kh\u00f4ng c\u1ea7n.\nAgent: D\u1ea1 anh ch\u1ecb cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh ch\u1ecb kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb...\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn...\nClient: Kh\u00f4ng, kh\u00f4ng.\nAgent: th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. ...\nClient: \u1eeam. Zalo.\nAgent: Sau khi k\u1ebft b\u1ea1n Zalo...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: anh ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: C\u00e1i g\u00ec h\u1ea3? C\u00e2u \u0111\u00f3 g\u00ec h\u1ea3? K\u00eca, kia n\u00e8. \u00ca, l\u00fac t\u00ean c\u1ee7a anh th\u00ec m\u1edbi \u0111\u01b0\u1ee3c, n\u00e3y gi\u1edd-\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a ...\nClient: R\u1ed3i, \u1edd, v\u1ec1.\nAgent: m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: Th\u1ebf l\u00e0 b\u00e2y gi\u1edd m\u00ecnh m\u1ea5t r\u1ed3i. R\u1ed3i, r\u1ed3i, l\u00fac n\u00e0o r\u1ed7i ch\u1ee5p cho anh nh\u00e9.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. Em c\u1ea3m \u01a1n anh Th\u1eafng \u0111\u00e3 d\u00e0nh th\u1eddi gian trao \u0111\u1ed5i \u1ea1. Ch\u00fac anh m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1.\nClient: D\u1ea1, d\u1ea1.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. Em c\u1ea3m \u01a1n anh Th\u1eafng \u0111\u00e3 d\u00e0nh th\u1eddi gian trao \u0111\u1ed5i \u1ea1. Ch\u00fac anh m\u1ed9t ng\u00e0y...\nClient: H\u1ea3? H\u1ea3? \u1edc, \u0111\u01b0\u1ee3c, ok, ok, ok."
}
▸ Output
{
"asking_price": "380000000",
"car_history": "Xe kh\u00f4ng va ch\u1ea1m, kh\u00f4ng ng\u1eadp n\u01b0\u1edbc, nguy\u00ean b\u1ea3n.",
"fee_confirmed": "TRUE",
"info_score": 11,
"intention": "FAST",
"is_closing": true,
"is_owner": "CH\u00cdNH CH\u1ee6",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "H\u00e0 N\u1ed9i, Gia L\u00e2m (x\u00e3 Ph\u00f9 \u0110\u1ed5ng)",
"odo": "16000",
"sale_reason": "\u0110\u1ed5i xe s\u1ed1 t\u1ef1 \u0111\u1ed9ng",
"status": "SUCCESS",
"summary": "Anh Th\u1eafng b\u00e1n xe Toyota Vios 2023 ch\u00ednh ch\u1ee7, kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 16.000 km, xe nguy\u00ean b\u1ea3n kh\u00f4ng va ch\u1ea1m. Anh c\u1ea7n b\u00e1n g\u1ea5p trong v\u00e0i ng\u00e0y \u0111\u1ec3 \u0111\u1ed5i xe s\u1ed1 t\u1ef1 \u0111\u1ed9ng, gi\u00e1 mong mu\u1ed1n 380 tri\u1ec7u. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00eau ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh xe. Kh\u00e1ch \u0111\u1ed3ng \u00fd v\u00e0 s\u1ebd g\u1eedi \u1ea3nh sau.",
"year": "2023",
"zalo_status": "TRUE"
}
✓
SLACK_POST
630ms
13/08 15:55
▸ Input
{
"sales_slack_id": "U07JL2K328G",
"sku": "FB-BH5H669J",
"status": "SUCCESS",
"summary": "Anh Th\u1eafng b\u00e1n xe Toyota Vios 2023 ch\u00ednh ch\u1ee7, kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 16.000 km, xe nguy\u00ean b\u1ea3n kh\u00f4ng va ch\u1ea1m. Anh c\u1ea7n b\u00e1n g\u1ea5p trong v\u00e0i ng\u00e0y \u0111\u1ec3 \u0111\u1ed5i xe s\u1ed1 t\u1ef1 \u0111\u1ed9ng, gi\u00e1 mong mu\u1ed1n 380 tri\u1ec7u. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00eau ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh xe. Kh\u00e1ch \u0111\u1ed3ng \u00fd v\u00e0 s\u1ebd g\u1eedi \u1ea3nh sau."
}
▸ Output
{
"posted": true,
"thread_ts": "1786610696.808009"
}
✓
CRM_APIS
1.3s
13/08 15:55
✓
CRM_ACTIVITIES
137ms
13/08 15:55
✓
SLACK_AUDIO
4.1s
13/08 15:55
✓
UPDATE_CLOSING
187ms
13/08 15:55
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Thắng đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe toyota vios 2023 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Ờ. Vâng. Vâng. Vâng. Agent: Dạ... Client: Dạ có rồi. Agent: Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: Không có vay. Agent: Dạ vâng. Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai không hai ba phải không anh? Client: Dạ vâng. Ừm, vâng. Agent: Dạ em thấy địa chỉ của anh ở Hà Nội, không biết cụ thể mình ở quận nào ạ? Client: Xe 201. Ờ, ờ. Gia Lâm cũ, xã Phù Đổng. Bây giờ hiện tại xã Phù Đổng. Agent: Dạ vâng. Dạ xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: Ờ, hơn 16.000. Agent: Dạ không biết xe mình có từng va chạm nặng hay bị ngập nước gì không ạ? Client: Hoàn toàn không luôn. Đang mới mua máy đi Camry, không, ờ, xỉ xích, không, ờ, va đập, rất nguyên bản. Agent: Dạ vâng. ... Client: Được, rất đẹp. Agent: Dạ anh bán xe lần này vì lý do gì ạ? Client: Alo. Alo. Agent: Dạ em nghe rất rõ... Client: À, thì, ờ, do anh đã muốn, ơ, đổi, ơ, xe số sàn rồi. Ờ, số tự động, quên. Đang muốn, đang muốn đổi số tự động. 24. À, Agent: Dạ không biết mình đã tìm hiểu hay đặt cọc mẫu xe nào chưa ạ? Client: Điều mà được ra, ờ, điều mà... Ừm, điều mà lại đang, đang lên mà được giá và hợp lý thì mới ra bán, vậy mới mua số tiền đó. Agent: Dạ mình dự ... Client: Đến mua về khóa thì có thể đánh đi vậy. 2022. Agent: Dạ mình dự kiến khoảng bao lâu nữa lấy xe mới ạ? Client: Bốn đến sáu ngày thôi. Agent: Dạ hiện tại anh chị có kế hoạch bán xe này bao lâu ạ? Tầm một tuần hay hơn anh ha? Client: Chưa chưa, phải xem tình hình đã. Agent: dạ, em nắm thông tin của mình ạ! Dạ anh chị mong muốn bán xe này với mức giá khoảng bao nhiêu ạ? Client: Bán xe này thì phải bán ngay. Agent: Dạ em xin phép đọc lại mức giá mong... Client: Ờ, khoảng, ờmmm, khoảng, ờ, bao tám. Agent: Dạ em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ ba trăm tám mươi triệu đúng không ạ? Client: À đúng rồi. Agent: Dạ em ghi nhận mức giá mong muốn ba trăm tám mươi triệu của mình rồi ạ. Dạ bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người mua tiềm năng để mang lại giá tốt nhất và hỗ trợ hồ sơ mua bán xe nhanh nhất cho mình ạ. Anh chị có thắc mắc gì về phí dịch vụ... Client: Ờ. Ờ, vậy cho em, ờ, ví dụ là mua ba triệu tám đây ạ? Agent: Dạ, nếu bán được với giá... Client: Vâng. Agent: ...ba trăm tám mươi triệu thì phí dịch vụ sẽ là ba triệu tám trăm nghìn đồng ạ. Anh có thắc mắc gì thêm ... Client: Rồi, rồi, rồi. OK, OK, OK. Thôi, thôi, không cần. Agent: Dạ anh chị cho em xác nhận số điện thoại em đang gọi có phải là số Zalo của anh chị không ạ? Số này mình có chặn tìm kiếm hay nhắn tin từ... Client: Đúng rồi, đúng rồi. Agent: Dạ em đã ghi nhận... Client: Không, không. Agent: thông tin xe của mình rồi ạ, sẽ có chuyên viên Vu-Ca kết bạn và hỗ trợ tiếp tục ạ. ... Client: Ừm. Zalo. Agent: Sau khi kết bạn Zalo... Client: Đúng rồi. Agent: anh chị gửi giúp em bộ ảnh nội ngoại thất xe và giấy đăng kiểm để chuyên viên bên em hỗ trợ nhanh nhất ạ. Client: Cái gì hả? Câu đó gì hả? Kìa, kia nè. Ê, lúc tên của anh thì mới được, nãy giờ- Agent: Dạ em đã ghi nhận thông tin xe của ... Client: Rồi, ờ, về. Agent: mình rồi ạ, sẽ có chuyên viên Vu-Ca kết bạn và hỗ trợ tiếp tục ạ. Sau khi kết bạn Zalo anh chị gửi giúp em bộ ảnh nội ngoại thất xe và giấy đăng kiểm để chuyên viên bên em hỗ trợ nhanh nhất ạ. Client: Thế là bây giờ mình mất rồi. Rồi, rồi, lúc nào rỗi chụp cho anh nhé. Agent: Dạ vâng ạ. Em cảm ơn anh Thắng đã dành thời gian trao đổi ạ. Chúc anh một ngày tốt lành ạ. Client: Dạ, dạ. Agent: Dạ vâng ạ. Em cảm ơn anh Thắng đã dành thời gian trao đổi ạ. Chúc anh một ngày... Client: Hả? Hả? Ờ, được, ok, ok, ok.