35379cf3-56ae-4802-abf2-6da9a6704f8a
SUCCESS
Time
05/08/2026 11:18:03
Duration
3m 43s
Campaign
-
Conversation ID
conv_5301kz8295qqetcsxf1yne0h749c
Recording
AI Extraction
odo
110000
loan
KHÔNG VAY NGÂN HÀNG
year
2020
status
SUCCESS
summary
Khách hàng là chính chủ xe Ford EcoSport 2020, mua thẳng, không vay ngân hàng. Xe đã chạy 110,000 km, không va chạm hay ngập nước. Khách muốn bán xe để thay xe điện, đã đặt cọc nhưng chưa lấy xe mới. Giá mong muốn là 350 triệu đồng, kế hoạch bán không gấp. Agent đã xác nhận Zalo, đọc lại giá, nói phí dịch vụ 1% và kết nối hơn 2000 người mua, nhưng chưa đưa câu hướng dẫn cuối gửi ảnh xe.
is_owner
CHÍNH CHỦ
location
Văn Lâm, Hưng Yên
intention
SLOW
is_silent
-
info_score
9
is_closing
True
car_history
Không va chạm hay ngập nước
sale_reason
Thay xe điện, đã đặt cọc xe điện
zalo_status
TRUE
asking_price
350000000
fee_confirmed
TRUE
Execution Steps
✓
FIND_LEAD
235ms
05/08 11:18
▸ Input
{
"phone": "0389264999"
}
▸ Output
{
"car_brand": "Ford",
"car_model": "EcoSport",
"lead_id": "35379cf3-56ae-4802-abf2-6da9a6704f8a",
"name": "Hau Phuong",
"sales": "U0AL29YAFGE",
"sku": "FB-AHF8D64J"
}
✓
PREPARE_CALL
2.7s
05/08 11:18
▸ Input
{
"car_brand": "Ford",
"car_model": "EcoSport",
"name": "Hau Phuong",
"sku": "FB-AHF8D64J"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1785903370.525199",
"variables": {
"anh_chi": "ch\u1ecb",
"car_make": "Ford EcoSport 2020",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Hau Phuong"
}
}
✓
OUTBOUND_CALL
7.5s
05/08 11:18
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0389264999",
"variables": {
"anh_chi": "ch\u1ecb",
"car_make": "Ford EcoSport 2020",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Hau Phuong"
}
}
▸ Output
{
"conversation_id": "conv_5301kz8295qqetcsxf1yne0h749c",
"raw": {
"conversation_id": "conv_5301kz8295qqetcsxf1yne0h749c",
"message": "Outbound call initiated",
"sip_call_id": "SCL_AGa85uqRpSyT",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
4m 0s
05/08 11:22
▸ Input
{
"conversation_id": "conv_5301kz8295qqetcsxf1yne0h749c"
}
▸ Output
{
"duration_secs": 223,
"status": "done"
}
✓
TRANSCRIPT
05/08 11:22
▸ Input
{
"raw_turns": 60
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i ch\u1ecb Hau Phuong \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Ford EcoSport 2020 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. OK. D\u1ea1, d\u1ea1.\nAgent: D\u1ea1, em nghe...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1, v\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p...\nClient: Nghe \u0111\u01b0\u1ee3c \u0111\u00fang kh\u00f4ng?\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i ch\u1ecb do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 xe m...\nClient: Mua th\u1eb3ng. Xe mua th\u1eb3ng.\nAgent: [happy] D\u1ea1, xe m\u00ecnh mua th\u1eb3ng \u1ea1. D\u1ea1 v\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng...\nClient: \u0110\u00fang \u1ea1.\nAgent: ...\nClient: Kh\u00f4ng, \u0111\u00e3 b\u1ea3o mua th\u1eb3ng r\u1ed3i \u0111\u1ea5y con.\nAgent: D\u1ea1, em xin l\u1ed7i ch\u1ecb \u1ea1. D\u1ea1 v\u1eady xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m bao nhi\u00eau \u1ea1?\nClient: 2020, \u0111\u0103ng k\u00fd 2021.\nAgent: D\u1ea1, em ghi nh\u1eadn xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai m\u01b0\u01a1i, \u0111\u0103ng k\u00fd hai kh\u00f4ng hai m\u01b0\u01a1i m\u1ed1t \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u1edc, \u1edf t\u1ec9nh H\u01b0ng Y\u00ean.\nAgent: D\u1ea1, H\u01b0ng Y\u00ean...\nClient: V\u0103n L\u00e2m - H\u01b0ng Y\u00ean c\u0169, V\u0103n L\u00e2m c\u0169.\nAgent: D\u1ea1, em ghi nh\u1eadn xe m\u00ecnh \u1edf V\u0103n L\u00e2m, H\u01b0ng Y\u00ean \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau km r\u1ed3i \u1ea1?\nClient: 11 v\u1ea1n.\nAgent: D\u1ea1, m\u1ed9t tr\u0103m m\u01b0\u1eddi ng\u00e0n km \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay...\nClient: N\u01b0\u1edbc \u1ea1.\nAgent: D\u1ea1, kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ...\nClient: Kh\u00f4ng, kh\u00f4ng.\nAgent: D\u1ea1, kh\u00f4ng va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc \u1ea1. D\u1ea1 ch\u1ecb b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do ...\nClient: Kh\u00f4ng.\nAgent: D\u1ea1, ch\u1ecb b\u00e1n xe l\u1ea7n...\nClient: Thay xe kh\u00e1c, thay xe \u0111i\u1ec7n.\nAgent: D\u1ea1, m\u00ecnh thay xe \u0111i\u1ec7n \u1ea1. D\u1ea1...\nClient: M\u00ecnh \u0111ang c\u1ecdc xe \u0111i\u1ec7n. \u1eea.\nAgent: D\u1ea1, m\u00ecnh \u0111\u00e3 \u0111\u1eb7t c\u1ecdc xe \u0111i\u1ec7n r\u1ed3i \u1ea1. D\u1ea1 m\u00ecnh d\u1ef1 ki\u1ebfn kho\u1ea3ng bao l\u00e2u n\u1eefa l\u1ea5y xe m\u1edbi...\nClient: Ch\u01b0a.\nAgent: D\u1ea1, m\u00ecnh...\nClient: Ch\u01b0a, ch\u01b0a. \u0110\u1ee3i b\u00e1n xe n\u00e0y xong.\nAgent: D\u1ea1, m\u00ecnh \u0111\u1ee3i b\u00e1n xe n\u00e0y xong r\u1ed3i m\u00ecnh l\u1ea5y xe m\u1edbi \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i ch\u1ecb c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1, hi\u1ec7n t\u1ea1i ch\u1ecb c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n ch\u1ecb ha?\nClient: H\u01a1n.\nAgent: ...\nClient: S\u1ee9c h\u1ee3p l\u00fd gi\u00e1 l\u00e0 b\u00e1n, kh\u00f4ng, kh\u00f4ng c\u0103n c\u1ee9.\nAgent: D\u1ea1, s\u1ee9c h\u1ee3p l\u00fd gi\u00e1 l\u00e0 m\u00ecnh b\u00e1n \u1ea1. D\u1ea1 ch\u1ecb mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau...\nClient: N\u1eeda.\nAgent: D\u1ea1, ch\u1ecb mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c...\nClient: 350.\nAgent: D\u1ea1, em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 ba tr\u0103m n\u0103m m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: OK.\nClient: \u0110\u00fang r\u1ed3i.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1!...\nClient: R\u1ed3i, xin c\u1ea3m \u01a1n nh\u00e1.\nAgent: D\u1ea1, em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n ba tr\u0103m n\u0103m m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ng\u00e0n ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. D\u1ea1 ch\u1ecb c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng. OK, nh\u1ea5t tr\u00ed.\nAgent: D\u1ea1, v\u1eady anh ch\u1ecb cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a m\u00ecnh kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi...\nClient: \u1edc. T\u1ea3i, t\u1ea3i lu\u00f4n, t\u1ea3i.\nAgent: D\u1ea1, em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd...\nClient: R\u1ed3i, nh\u1eafn \u0111\u01b0\u1ee3c.\nAgent: D\u1ea1,...\nClient: R\u1ed3i, OK. Xin c\u1ea3m \u01a1n nha. C\u00f3 g\u00ec th\u00ec alo cho m\u00ecnh.\nAgent: D\u1ea1, em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh...",
"length": 3205,
"turns": 58
}
✓
AI_EXTRACTION
18.7s
05/08 11:22
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i ch\u1ecb Hau Phuong \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Ford EcoSport 2020 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. OK. D\u1ea1, d\u1ea1.\nAgent: D\u1ea1, em nghe...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1, v\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p...\nClient: Nghe \u0111\u01b0\u1ee3c \u0111\u00fang kh\u00f4ng?\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i ch\u1ecb do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 xe m...\nClient: Mua th\u1eb3ng. Xe mua th\u1eb3ng.\nAgent: [happy] D\u1ea1, xe m\u00ecnh mua th\u1eb3ng \u1ea1. D\u1ea1 v\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng...\nClient: \u0110\u00fang \u1ea1.\nAgent: ...\nClient: Kh\u00f4ng, \u0111\u00e3 b\u1ea3o mua th\u1eb3ng r\u1ed3i \u0111\u1ea5y con.\nAgent: D\u1ea1, em xin l\u1ed7i ch\u1ecb \u1ea1. D\u1ea1 v\u1eady xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m bao nhi\u00eau \u1ea1?\nClient: 2020, \u0111\u0103ng k\u00fd 2021.\nAgent: D\u1ea1, em ghi nh\u1eadn xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai m\u01b0\u01a1i, \u0111\u0103ng k\u00fd hai kh\u00f4ng hai m\u01b0\u01a1i m\u1ed1t \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u1edc, \u1edf t\u1ec9nh H\u01b0ng Y\u00ean.\nAgent: D\u1ea1, H\u01b0ng Y\u00ean...\nClient: V\u0103n L\u00e2m - H\u01b0ng Y\u00ean c\u0169, V\u0103n L\u00e2m c\u0169.\nAgent: D\u1ea1, em ghi nh\u1eadn xe m\u00ecnh \u1edf V\u0103n L\u00e2m, H\u01b0ng Y\u00ean \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau km r\u1ed3i \u1ea1?\nClient: 11 v\u1ea1n.\nAgent: D\u1ea1, m\u1ed9t tr\u0103m m\u01b0\u1eddi ng\u00e0n km \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay...\nClient: N\u01b0\u1edbc \u1ea1.\nAgent: D\u1ea1, kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ...\nClient: Kh\u00f4ng, kh\u00f4ng.\nAgent: D\u1ea1, kh\u00f4ng va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc \u1ea1. D\u1ea1 ch\u1ecb b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do ...\nClient: Kh\u00f4ng.\nAgent: D\u1ea1, ch\u1ecb b\u00e1n xe l\u1ea7n...\nClient: Thay xe kh\u00e1c, thay xe \u0111i\u1ec7n.\nAgent: D\u1ea1, m\u00ecnh thay xe \u0111i\u1ec7n \u1ea1. D\u1ea1...\nClient: M\u00ecnh \u0111ang c\u1ecdc xe \u0111i\u1ec7n. \u1eea.\nAgent: D\u1ea1, m\u00ecnh \u0111\u00e3 \u0111\u1eb7t c\u1ecdc xe \u0111i\u1ec7n r\u1ed3i \u1ea1. D\u1ea1 m\u00ecnh d\u1ef1 ki\u1ebfn kho\u1ea3ng bao l\u00e2u n\u1eefa l\u1ea5y xe m\u1edbi...\nClient: Ch\u01b0a.\nAgent: D\u1ea1, m\u00ecnh...\nClient: Ch\u01b0a, ch\u01b0a. \u0110\u1ee3i b\u00e1n xe n\u00e0y xong.\nAgent: D\u1ea1, m\u00ecnh \u0111\u1ee3i b\u00e1n xe n\u00e0y xong r\u1ed3i m\u00ecnh l\u1ea5y xe m\u1edbi \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i ch\u1ecb c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1, hi\u1ec7n t\u1ea1i ch\u1ecb c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n ch\u1ecb ha?\nClient: H\u01a1n.\nAgent: ...\nClient: S\u1ee9c h\u1ee3p l\u00fd gi\u00e1 l\u00e0 b\u00e1n, kh\u00f4ng, kh\u00f4ng c\u0103n c\u1ee9.\nAgent: D\u1ea1, s\u1ee9c h\u1ee3p l\u00fd gi\u00e1 l\u00e0 m\u00ecnh b\u00e1n \u1ea1. D\u1ea1 ch\u1ecb mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau...\nClient: N\u1eeda.\nAgent: D\u1ea1, ch\u1ecb mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c...\nClient: 350.\nAgent: D\u1ea1, em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 ba tr\u0103m n\u0103m m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: OK.\nClient: \u0110\u00fang r\u1ed3i.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1!...\nClient: R\u1ed3i, xin c\u1ea3m \u01a1n nh\u00e1.\nAgent: D\u1ea1, em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n ba tr\u0103m n\u0103m m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ng\u00e0n ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. D\u1ea1 ch\u1ecb c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng. OK, nh\u1ea5t tr\u00ed.\nAgent: D\u1ea1, v\u1eady anh ch\u1ecb cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a m\u00ecnh kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi...\nClient: \u1edc. T\u1ea3i, t\u1ea3i lu\u00f4n, t\u1ea3i.\nAgent: D\u1ea1, em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd...\nClient: R\u1ed3i, nh\u1eafn \u0111\u01b0\u1ee3c.\nAgent: D\u1ea1,...\nClient: R\u1ed3i, OK. Xin c\u1ea3m \u01a1n nha. C\u00f3 g\u00ec th\u00ec alo cho m\u00ecnh.\nAgent: D\u1ea1, em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh..."
}
▸ Output
{
"asking_price": "350000000",
"car_history": "Kh\u00f4ng va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc",
"fee_confirmed": "TRUE",
"info_score": 9,
"intention": "SLOW",
"is_closing": true,
"is_owner": "CH\u00cdNH CH\u1ee6",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "V\u0103n L\u00e2m, H\u01b0ng Y\u00ean",
"odo": "110000",
"sale_reason": "Thay xe \u0111i\u1ec7n, \u0111\u00e3 \u0111\u1eb7t c\u1ecdc xe \u0111i\u1ec7n",
"status": "SUCCESS",
"summary": "Kh\u00e1ch h\u00e0ng l\u00e0 ch\u00ednh ch\u1ee7 xe Ford EcoSport 2020, mua th\u1eb3ng, kh\u00f4ng vay ng\u00e2n h\u00e0ng. Xe \u0111\u00e3 ch\u1ea1y 110,000 km, kh\u00f4ng va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc. Kh\u00e1ch mu\u1ed1n b\u00e1n xe \u0111\u1ec3 thay xe \u0111i\u1ec7n, \u0111\u00e3 \u0111\u1eb7t c\u1ecdc nh\u01b0ng ch\u01b0a l\u1ea5y xe m\u1edbi. Gi\u00e1 mong mu\u1ed1n l\u00e0 350 tri\u1ec7u \u0111\u1ed3ng, k\u1ebf ho\u1ea1ch b\u00e1n kh\u00f4ng g\u1ea5p. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua, nh\u01b0ng ch\u01b0a \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i g\u1eedi \u1ea3nh xe.",
"year": "2020",
"zalo_status": "TRUE"
}
✓
SLACK_POST
601ms
05/08 11:22
▸ Input
{
"sales_slack_id": "U0AL29YAFGE",
"sku": "FB-AHF8D64J",
"status": "SUCCESS",
"summary": "Kh\u00e1ch h\u00e0ng l\u00e0 ch\u00ednh ch\u1ee7 xe Ford EcoSport 2020, mua th\u1eb3ng, kh\u00f4ng vay ng\u00e2n h\u00e0ng. Xe \u0111\u00e3 ch\u1ea1y 110,000 km, kh\u00f4ng va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc. Kh\u00e1ch mu\u1ed1n b\u00e1n xe \u0111\u1ec3 thay xe \u0111i\u1ec7n, \u0111\u00e3 \u0111\u1eb7t c\u1ecdc nh\u01b0ng ch\u01b0a l\u1ea5y xe m\u1edbi. Gi\u00e1 mong mu\u1ed1n l\u00e0 350 tri\u1ec7u \u0111\u1ed3ng, k\u1ebf ho\u1ea1ch b\u00e1n kh\u00f4ng g\u1ea5p. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua, nh\u01b0ng ch\u01b0a \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i g\u1eedi \u1ea3nh xe."
}
▸ Output
{
"posted": true,
"thread_ts": "1785903370.525199"
}
✓
CRM_APIS
555ms
05/08 11:22
✓
CRM_ACTIVITIES
983ms
05/08 11:22
✓
SLACK_AUDIO
7.3s
05/08 11:22
✓
UPDATE_CLOSING
154ms
05/08 11:22
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải chị Hau Phuong đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe Ford EcoSport 2020 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Alo. OK. Dạ, dạ. Agent: Dạ, em nghe... Client: Đúng rồi. Agent: Dạ, vậy xe mình hiện có còn vay góp... Client: Nghe được đúng không? Agent: Dạ em nghe rất rõ rồi ạ, em xin lỗi chị do tín hiệu mạng vừa rồi hơi chập chờn ạ. Dạ xe m... Client: Mua thẳng. Xe mua thẳng. Agent: [happy] Dạ, xe mình mua thẳng ạ. Dạ vậy xe mình hiện có còn vay góp ngân hàng... Client: Đúng ạ. Agent: ... Client: Không, đã bảo mua thẳng rồi đấy con. Agent: Dạ, em xin lỗi chị ạ. Dạ vậy xe mình đời sản xuất năm bao nhiêu ạ? Client: 2020, đăng ký 2021. Agent: Dạ, em ghi nhận xe mình đời sản xuất năm hai không hai mươi, đăng ký hai không hai mươi mốt ạ. Dạ hiện tại xe mình đang ở khu vực nào ạ? Client: Ờ, ở tỉnh Hưng Yên. Agent: Dạ, Hưng Yên... Client: Văn Lâm - Hưng Yên cũ, Văn Lâm cũ. Agent: Dạ, em ghi nhận xe mình ở Văn Lâm, Hưng Yên ạ. Dạ xe mình hiện đã chạy khoảng bao nhiêu km rồi ạ? Client: 11 vạn. Agent: Dạ, một trăm mười ngàn km ạ. Dạ không biết xe mình có từng va chạm nặng hay... Client: Nước ạ. Agent: Dạ, không biết xe mình có từng va ... Client: Không, không. Agent: Dạ, không va chạm hay ngập nước ạ. Dạ chị bán xe lần này vì lý do ... Client: Không. Agent: Dạ, chị bán xe lần... Client: Thay xe khác, thay xe điện. Agent: Dạ, mình thay xe điện ạ. Dạ... Client: Mình đang cọc xe điện. Ừ. Agent: Dạ, mình đã đặt cọc xe điện rồi ạ. Dạ mình dự kiến khoảng bao lâu nữa lấy xe mới... Client: Chưa. Agent: Dạ, mình... Client: Chưa, chưa. Đợi bán xe này xong. Agent: Dạ, mình đợi bán xe này xong rồi mình lấy xe mới ạ. Dạ hiện tại chị có kế hoạch bán xe này... Client: Đúng rồi. Agent: Dạ, hiện tại chị có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn chị ha? Client: Hơn. Agent: ... Client: Sức hợp lý giá là bán, không, không căn cứ. Agent: Dạ, sức hợp lý giá là mình bán ạ. Dạ chị mong muốn bán xe này với mức giá khoảng bao nhiêu... Client: Nửa. Agent: Dạ, chị mong muốn bán xe này với mức... Client: 350. Agent: Dạ, em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ ba trăm năm mươi triệu đồng đúng không ạ? Client: OK. Client: Đúng rồi. Agent: dạ, em nắm thông tin của mình ạ!... Client: Rồi, xin cảm ơn nhá. Agent: Dạ, em ghi nhận mức giá mong muốn ba trăm năm mươi triệu đồng của mình rồi ạ. Dạ bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai ngàn người mua tiềm năng để mang lại giá tốt nhất và hỗ trợ hồ sơ mua bán xe nhanh nhất cho mình ạ. Dạ chị có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: Không. OK, nhất trí. Agent: Dạ, vậy anh chị cho em xác nhận số điện thoại em đang gọi có phải là số Zalo của mình không ạ? Số này mình có chặn tìm kiếm hay nhắn tin từ người... Client: Ờ. Tải, tải luôn, tải. Agent: Dạ, em đã ghi nhận thông tin xe của mình rồi ạ, sẽ... Client: Rồi, nhắn được. Agent: Dạ,... Client: Rồi, OK. Xin cảm ơn nha. Có gì thì alo cho mình. Agent: Dạ, em đã ghi nhận thông tin xe của mình...