87b6e9bf-47bd-46c2-82a7-185a9b9ee4b7
CALL BACK
Time
30/07/2026 21:12:21
Duration
3m 13s
Campaign
-
Conversation ID
conv_1201kysnyxekf138qmep8pqf16v5
Recording
AI Extraction
odo
120000
loan
KHÔNG VAY NGÂN HÀNG
year
2024
status
CALL BACK
summary
Cuộc gọi giữa agent Mỹ Linh và khách hàng anh Hiệp Kim về xe MG 5 2024. Khách xác nhận là chính chủ, xe đã hết vay ngân hàng, chạy 120.000 km, không va chạm nặng hay ngập nước. Lý do bán là do đổi công việc và chuyển ra Hà Nội. Khách chưa có kế hoạch bán gấp, dự kiến trong 1-2 tuần. Tuy nhiên, agent chưa xác nhận Zalo, chưa hỏi giá mong muốn, chưa nói phí dịch vụ và chưa đưa hướng dẫn cuối, nên cuộc gọi cần callback.
is_owner
CHÍNH CHỦ
location
CHƯA RÕ
intention
SLOW
is_silent
-
info_score
7
is_closing
-
car_history
Xe không va chạm nặng, không ngập nước.
sale_reason
Đổi công việc, chuyển ra Hà Nội làm nên bán xe.
zalo_status
FALSE
asking_price
CHƯA RÕ
fee_confirmed
FALSE
Execution Steps
✓
FIND_LEAD
5ms
30/07 21:12
▸ Input
{
"phone": "0967100098"
}
▸ Output
{
"car_brand": "MG",
"car_model": "5",
"lead_id": "87b6e9bf-47bd-46c2-82a7-185a9b9ee4b7",
"name": "Hi\u1ec7p Kim",
"sales": "U09347ZRTKR",
"sku": "FB-B5W47RRP"
}
✓
PREPARE_CALL
1m 3s
30/07 21:13
▸ Input
{
"car_brand": "MG",
"car_model": "5",
"name": "Hi\u1ec7p Kim",
"sku": "FB-B5W47RRP"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1785420703.538029",
"variables": {
"anh_chi": "anh",
"car_make": "MG 5 2024",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Hi\u1ec7p Kim"
}
}
✓
OUTBOUND_CALL
13.5s
30/07 21:13
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0967100098",
"variables": {
"anh_chi": "anh",
"car_make": "MG 5 2024",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Hi\u1ec7p Kim"
}
}
▸ Output
{
"conversation_id": "conv_1201kysnyxekf138qmep8pqf16v5",
"raw": {
"conversation_id": "conv_1201kysnyxekf138qmep8pqf16v5",
"message": "Outbound call initiated",
"sip_call_id": "SCL_aPWciNsDYCFx",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
4m 0s
30/07 21:17
▸ Input
{
"conversation_id": "conv_1201kysnyxekf138qmep8pqf16v5"
}
▸ Output
{
"duration_secs": 193,
"status": "done"
}
✓
TRANSCRIPT
30/07 21:17
▸ Input
{
"raw_turns": 26
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Hi\u1ec7p Kim \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe MG 5 2024 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: D\u1ea1, \u0111\u00fang r\u1ed3i \u1ea1. Ok, \u0111\u00fang r\u1ed3i \u1ea1.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, v\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Sau m\u01b0\u1eddi m\u1ed9t. D\u1ea1, h\u1ebft r\u1ed3i.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, em ghi nh\u1eadn th\u00f4ng tin r\u1ed3i \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai ngh\u00ecn hai m\u01b0\u01a1i t\u01b0 ph\u1ea3i kh\u00f4ng anh?\nClient: Kh\u00f4ng c\u00f3. \u0110\u00fang r\u1ed3i em.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, em ghi nh\u1eadn th\u00f4ng tin r\u1ed3i \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: V\u1eady th\u00ec kh\u00f4ng bi\u1ebft. \u00c0, th\u1ea7y kh\u00f4ng bi\u1ebft l\u00e0 ai em?\nClient: Khu v\u1ef1c \u0110inh La.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, em ghi nh\u1eadn th\u00f4ng tin r\u1ed3i \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: Xe m\u00ecnh ch\u1ea1y m\u1ed9t ng\u00e0n hai tr\u0103m-- 120.000 kilomet.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, em ghi nh\u1eadn th\u00f4ng tin r\u1ed3i \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: \u1edc. \u00c0 kh\u00f4ng, xe m\u00ecnh kh\u00f4ng c\u00f3 va ch\u1ea1m n\u1eb7ng v\u00e0 c\u0169ng kh\u00f4ng ng\u1eadp n\u01b0\u1edbc.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, em ghi nh\u1eadn th\u00f4ng tin r\u1ed3i \u1ea1. D\u1ea1 em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec l\u00fd do g\u00ec...\nClient: \u00c0. \u00c0.\nClient: \u00c0, b\u00e2y gi\u1edd m\u00ecnh \u0111\u1ed5i c\u00f4ng vi\u1ec7c, b\u00e2y gi\u1edd H\u00e0 N\u1ed9i l\u00e0m r\u1ed3i n\u00ean l\u00e0 m\u00ecnh b\u00e1n xe.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, em ghi nh\u1eadn th\u00f4ng tin r\u1ed3i \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: OK.\nClient: \u00c0, ch\u01b0a em \u01a1i!\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, em ghi nh\u1eadn th\u00f4ng tin r\u1ed3i \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: \u1eeam.\nClient: \u1eeam.\nClient: T\u1ea5t-- tu\u1ea7n, tu\u1ea7n n\u00e0y hai tu\u1ea7n g\u00ec \u0111\u1ea5y h\u1ea3? M\u1ed9t tu\u1ea7n \u0111\u1ebfn hai tu\u1ea7n. D\u1ea1. L\u00e1ng x\u00f3m th\u00ec ch\u1eb3ng t\u1ed1t.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1!...\nClient: H\u00f4ng c\u00f3 em.\nClient: D\u1ea1, em nh\u1edb...",
"length": 2068,
"turns": 26
}
✓
AI_EXTRACTION
20.3s
30/07 21:17
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Hi\u1ec7p Kim \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe MG 5 2024 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: D\u1ea1, \u0111\u00fang r\u1ed3i \u1ea1. Ok, \u0111\u00fang r\u1ed3i \u1ea1.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, v\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Sau m\u01b0\u1eddi m\u1ed9t. D\u1ea1, h\u1ebft r\u1ed3i.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, em ghi nh\u1eadn th\u00f4ng tin r\u1ed3i \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai ngh\u00ecn hai m\u01b0\u01a1i t\u01b0 ph\u1ea3i kh\u00f4ng anh?\nClient: Kh\u00f4ng c\u00f3. \u0110\u00fang r\u1ed3i em.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, em ghi nh\u1eadn th\u00f4ng tin r\u1ed3i \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: V\u1eady th\u00ec kh\u00f4ng bi\u1ebft. \u00c0, th\u1ea7y kh\u00f4ng bi\u1ebft l\u00e0 ai em?\nClient: Khu v\u1ef1c \u0110inh La.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, em ghi nh\u1eadn th\u00f4ng tin r\u1ed3i \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: Xe m\u00ecnh ch\u1ea1y m\u1ed9t ng\u00e0n hai tr\u0103m-- 120.000 kilomet.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, em ghi nh\u1eadn th\u00f4ng tin r\u1ed3i \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: \u1edc. \u00c0 kh\u00f4ng, xe m\u00ecnh kh\u00f4ng c\u00f3 va ch\u1ea1m n\u1eb7ng v\u00e0 c\u0169ng kh\u00f4ng ng\u1eadp n\u01b0\u1edbc.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, em ghi nh\u1eadn th\u00f4ng tin r\u1ed3i \u1ea1. D\u1ea1 em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec l\u00fd do g\u00ec...\nClient: \u00c0. \u00c0.\nClient: \u00c0, b\u00e2y gi\u1edd m\u00ecnh \u0111\u1ed5i c\u00f4ng vi\u1ec7c, b\u00e2y gi\u1edd H\u00e0 N\u1ed9i l\u00e0m r\u1ed3i n\u00ean l\u00e0 m\u00ecnh b\u00e1n xe.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, em ghi nh\u1eadn th\u00f4ng tin r\u1ed3i \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: OK.\nClient: \u00c0, ch\u01b0a em \u01a1i!\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, em ghi nh\u1eadn th\u00f4ng tin r\u1ed3i \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: \u1eeam.\nClient: \u1eeam.\nClient: T\u1ea5t-- tu\u1ea7n, tu\u1ea7n n\u00e0y hai tu\u1ea7n g\u00ec \u0111\u1ea5y h\u1ea3? M\u1ed9t tu\u1ea7n \u0111\u1ebfn hai tu\u1ea7n. D\u1ea1. L\u00e1ng x\u00f3m th\u00ec ch\u1eb3ng t\u1ed1t.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1!...\nClient: H\u00f4ng c\u00f3 em.\nClient: D\u1ea1, em nh\u1edb..."
}
▸ Output
{
"asking_price": "CH\u01afA R\u00d5",
"car_history": "Xe kh\u00f4ng va ch\u1ea1m n\u1eb7ng, kh\u00f4ng ng\u1eadp n\u01b0\u1edbc.",
"fee_confirmed": "FALSE",
"info_score": 7,
"intention": "SLOW",
"is_closing": false,
"is_owner": "CH\u00cdNH CH\u1ee6",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "CH\u01afA R\u00d5",
"odo": "120000",
"sale_reason": "\u0110\u1ed5i c\u00f4ng vi\u1ec7c, chuy\u1ec3n ra H\u00e0 N\u1ed9i l\u00e0m n\u00ean b\u00e1n xe.",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi gi\u1eefa agent M\u1ef9 Linh v\u00e0 kh\u00e1ch h\u00e0ng anh Hi\u1ec7p Kim v\u1ec1 xe MG 5 2024. Kh\u00e1ch x\u00e1c nh\u1eadn l\u00e0 ch\u00ednh ch\u1ee7, xe \u0111\u00e3 h\u1ebft vay ng\u00e2n h\u00e0ng, ch\u1ea1y 120.000 km, kh\u00f4ng va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc. L\u00fd do b\u00e1n l\u00e0 do \u0111\u1ed5i c\u00f4ng vi\u1ec7c v\u00e0 chuy\u1ec3n ra H\u00e0 N\u1ed9i. Kh\u00e1ch ch\u01b0a c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n g\u1ea5p, d\u1ef1 ki\u1ebfn trong 1-2 tu\u1ea7n. Tuy nhi\u00ean, agent ch\u01b0a x\u00e1c nh\u1eadn Zalo, ch\u01b0a h\u1ecfi gi\u00e1 mong mu\u1ed1n, ch\u01b0a n\u00f3i ph\u00ed d\u1ecbch v\u1ee5 v\u00e0 ch\u01b0a \u0111\u01b0a h\u01b0\u1edbng d\u1eabn cu\u1ed1i, n\u00ean cu\u1ed9c g\u1ecdi c\u1ea7n callback.",
"year": "2024",
"zalo_status": "FALSE"
}
✓
SLACK_POST
610ms
30/07 21:17
▸ Input
{
"sales_slack_id": "U09347ZRTKR",
"sku": "FB-B5W47RRP",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi gi\u1eefa agent M\u1ef9 Linh v\u00e0 kh\u00e1ch h\u00e0ng anh Hi\u1ec7p Kim v\u1ec1 xe MG 5 2024. Kh\u00e1ch x\u00e1c nh\u1eadn l\u00e0 ch\u00ednh ch\u1ee7, xe \u0111\u00e3 h\u1ebft vay ng\u00e2n h\u00e0ng, ch\u1ea1y 120.000 km, kh\u00f4ng va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc. L\u00fd do b\u00e1n l\u00e0 do \u0111\u1ed5i c\u00f4ng vi\u1ec7c v\u00e0 chuy\u1ec3n ra H\u00e0 N\u1ed9i. Kh\u00e1ch ch\u01b0a c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n g\u1ea5p, d\u1ef1 ki\u1ebfn trong 1-2 tu\u1ea7n. Tuy nhi\u00ean, agent ch\u01b0a x\u00e1c nh\u1eadn Zalo, ch\u01b0a h\u1ecfi gi\u00e1 mong mu\u1ed1n, ch\u01b0a n\u00f3i ph\u00ed d\u1ecbch v\u1ee5 v\u00e0 ch\u01b0a \u0111\u01b0a h\u01b0\u1edbng d\u1eabn cu\u1ed1i, n\u00ean cu\u1ed9c g\u1ecdi c\u1ea7n callback."
}
▸ Output
{
"posted": true,
"thread_ts": "1785420703.538029"
}
✓
CRM_APIS
161ms
30/07 21:18
✓
CRM_ACTIVITIES
106ms
30/07 21:18
✓
SLACK_AUDIO
3.7s
30/07 21:18
✓
UPDATE_CLOSING
140ms
30/07 21:18
{
"is_closing": false,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Hiệp Kim đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe MG 5 2024 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Dạ, đúng rồi ạ. Ok, đúng rồi ạ. Agent: dạ, em nắm thông tin của mình ạ! Dạ, vậy xe mình hiện có còn vay góp ngân hàng không ạ? Client: Sau mười một. Dạ, hết rồi. Agent: dạ, em nắm thông tin của mình ạ! Dạ, em ghi nhận thông tin rồi ạ. Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai nghìn hai mươi tư phải không anh? Client: Không có. Đúng rồi em. Agent: dạ, em nắm thông tin của mình ạ! dạ, em nắm thông tin của mình ạ! Dạ, em ghi nhận thông tin rồi ạ. Dạ hiện tại xe mình đang ở khu vực nào ạ? Client: Vậy thì không biết. À, thầy không biết là ai em? Client: Khu vực Đinh La. Agent: dạ, em nắm thông tin của mình ạ! Dạ, em nắm thông tin của mình ạ! Dạ, em ghi nhận thông tin rồi ạ. Dạ xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: Xe mình chạy một ngàn hai trăm-- 120.000 kilomet. Agent: dạ, em nắm thông tin của mình ạ! Dạ, em ghi nhận thông tin rồi ạ. Dạ không biết xe mình có từng va chạm nặng hay bị ngập nước gì không ạ? Client: Ờ. À không, xe mình không có va chạm nặng và cũng không ngập nước. Agent: dạ, em nắm thông tin của mình ạ! dạ, em nắm thông tin của mình ạ! Dạ, em ghi nhận thông tin rồi ạ. Dạ em thấy mình bán xe vì lý do gì... Client: À. À. Client: À, bây giờ mình đổi công việc, bây giờ Hà Nội làm rồi nên là mình bán xe. Agent: dạ, em nắm thông tin của mình ạ! dạ, em nắm thông tin của mình ạ! Dạ, em ghi nhận thông tin rồi ạ. Dạ không biết mình đã tìm hiểu hay đặt cọc mẫu xe nào chưa ạ? Client: OK. Client: À, chưa em ơi! Agent: dạ, em nắm thông tin của mình ạ! Dạ, em ghi nhận thông tin rồi ạ. Dạ hiện tại anh có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn ạ? Client: Ừm. Client: Ừm. Client: Tất-- tuần, tuần này hai tuần gì đấy hả? Một tuần đến hai tuần. Dạ. Láng xóm thì chẳng tốt. Agent: dạ, em nắm thông tin của mình ạ!... Client: Hông có em. Client: Dạ, em nhớ...