0911e732-bfe8-41a3-95ed-6ebe0c278440
CALL BACK
Time
21/08/2026 12:58:12
Duration
2m 53s
Campaign
-
Conversation ID
conv_8601m0heecyqf1at640shqhnn5rj
Recording
AI Extraction
odo
110000
loan
KHÔNG VAY NGÂN HÀNG
year
2022
status
CALL BACK
summary
Cuộc gọi giữa agent Mỹ Linh và khách hàng Phạm Thành Đạt về việc bán xe Peugeot 2008 2022. Khách xác nhận xe chính chủ, không vay ngân hàng, sản xuất năm 2022, đang ở Thủ Đức, TP.HCM, đã chạy 11 vạn km, không đâm đụng hay ngập nước. Lý do bán là không còn nhu cầu sử dụng, không gấp bán. Khách chưa xác định giá bán, agent chưa xác nhận Zalo, chưa nói phí dịch vụ và chưa đưa hướng dẫn cuối. Cuộc gọi cần được gọi lại để hoàn thiện các bước tư vấn.
is_owner
CHÍNH CHỦ
location
Thủ Đức, thành phố Hồ Chí Minh
intention
SLOW
is_silent
-
info_score
8
is_closing
True
car_history
Không đâm đụng, không ngập nước
sale_reason
Không còn nhu cầu sử dụng
zalo_status
FALSE
asking_price
CHƯA RÕ
fee_confirmed
FALSE
Execution Steps
✓
FIND_LEAD
193ms
21/08 12:58
▸ Input
{
"phone": "0886505199"
}
▸ Output
{
"car_brand": "Peugeot",
"car_model": "2008",
"lead_id": "0911e732-bfe8-41a3-95ed-6ebe0c278440",
"name": "Ph\u1ea1m Th\u00e0nh \u0110\u1ea1t",
"sales": "U05UHD6R10W",
"sku": "FB-2J3DMBVU"
}
✓
FILTER_SALES
21ms
21/08 12:58
▸ Input
{
"sales_slack_id": "U05UHD6R10W"
}
▸ Output
{
"decision": "CALL"
}
✓
PREPARE_CALL
3.9s
21/08 12:58
▸ Input
{
"car_brand": "Peugeot",
"car_model": "2008",
"name": "Ph\u1ea1m Th\u00e0nh \u0110\u1ea1t",
"sku": "FB-2J3DMBVU"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1787291777.308819",
"variables": {
"anh_chi": "anh",
"car_make": "Peugeot 2008 2022",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Ph\u1ea1m Th\u00e0nh \u0110\u1ea1t"
}
}
✓
OUTBOUND_CALL
1m 30s
21/08 12:59
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0886505199",
"variables": {
"anh_chi": "anh",
"car_make": "Peugeot 2008 2022",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Ph\u1ea1m Th\u00e0nh \u0110\u1ea1t"
}
}
▸ Output
{
"conversation_id": "conv_8601m0heecyqf1at640shqhnn5rj",
"raw": {
"conversation_id": "conv_8601m0heecyqf1at640shqhnn5rj",
"message": "Outbound call initiated",
"sip_call_id": "SCL_vth6Qtpc8mL2",
"success": true
},
"retries": 1
}
✓
WAIT_CONVERSATION
4m 0s
21/08 13:03
▸ Input
{
"conversation_id": "conv_8601m0heecyqf1at640shqhnn5rj"
}
▸ Output
{
"duration_secs": 173,
"status": "done"
}
✓
TRANSCRIPT
21/08 13:03
▸ Input
{
"raw_turns": 37
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Ph\u1ea1m Th\u00e0nh \u0110\u1ea1t \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Peugeot 2008 2022 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. Alo. Alo.\nAgent: D\u1ea1 em...\nClient: D\u1ea1 \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: D\u1ea1...\nAgent: D\u1ea1 em xin l\u1ed7i ...\nClient: Kh\u00f4ng vay \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh kh\u00f4ng c\u00f2n vay ng\u00e2n h\u00e0ng \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai hai ph\u1ea3i kh\u00f4ng anh?\nClient: D\u1ea1.\nAgent: D\u1ea1 em...\nClient: \u0110\u00fang r\u1ed3i ch\u1ecb.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai hai \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u1edc, Th\u1ee7 \u0110\u1ee9c, th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u1edf Th\u1ee7 \u0110\u1ee9c, th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: Mmm, m\u1edbi m\u1ed9t l\u1ea1ng \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u0111\u00e3 ch\u1ea1y m\u1ed9t v\u1ea1n kilomet \u1ea1. D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed ...\nClient: M\u01b0\u1eddi m\u1ed9t v\u1ea1n.\nAgent: [Excitedly] D\u1ea1 em xin l\u1ed7i anh, em nghe ch\u01b0a r\u00f5 \u1ea1. Anh c\u00f3 th\u1ec3 nh\u1eafc l\u1ea1i gi\u00fap em \u0111\u01b0\u1ee3c kh\u00f4ng \u1ea1?\nClient: \u0110\u01b0\u1ee3c r\u1ed3i \u1ea1. 11 v\u1ea1n, xe \u0111i \u0111\u01b0\u1ee3c 11 v\u1ea1n.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u0111\u00e3 ch\u1ea1y m\u01b0\u1eddi m\u1ed9t v\u1ea1n kilomet \u1ea1. D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: D\u1ea1. Kh\u00f4ng \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: \u1edc, kh\u00f4ng c\u00f3 nhu c\u1ea7u s\u1eed d\u1ee5ng n\u1eefa th\u00ec...\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 m\u00ecnh kh\u00f4ng c\u00f2n nhu c\u1ea7u s\u1eed d\u1ee5ng n\u1eefa \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: \u1eeam, b\u00e1n \u0111i bao l\u00e2u c\u0169ng \u0111\u01b0\u1ee3c, kh\u00f4ng c\u00f3 quan tr\u1ecdng g\u00ec.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: \u1edcm, \u1eddm, \u1eddm, \u1eddm, \u1eddm, \u1eddm,\u1eddm, \u1eddm, \u1eddm, \u1eddm, \u1eddm,\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: \u00c0, t\u1ea1i l\u00e0 c\u0169ng ch\u01b0a \u0111i h\u1ecfi \u1edf \u0111\u00e2u n\u00ean l\u00e0 ch\u01b0a bi\u1ebft b\u00e1n bao nhi\u00eau.\nAgent: D\u1ea1 m\u00ecnh c\u00f3 nh\u1eafm ch\u1eebng s\u1ebd b\u00e1n xe n\u00e0y trong kho\u1ea3ng gi\u00e1 bao nhi\u00eau ch\u01b0a \u1ea1 \u0111\u1ec3 b\u00ean em h\u1ed7 tr\u1ee3 k\u1ebft n\u1ed1i t\u1ed1t h\u01a1n \u1ea1?\nClient: Ch\u01b0a, ch\u01b0a bi\u1ebft b\u00e1n bao nhi\u00eau \u1ea1. \u0110ang, \u01a1, t\u00ednh h\u1ecfi gi\u00e1 \u0111\u1ec3 b\u00e1n \u1ea1.\nAgent: D\u1ea1 v\u1eady \u0111\u1ec3 em b\u00e1o l\u1ea1i v\u1edbi chuy\u00ean vi\u00ean...\nClient: D\u1ea1 c\u00f3 g\u00ec \u0111\u1ec3 l\u00ean website.\nAgent: D\u1ea1...\nClient: D\u1ea1, d\u1ea1.\nAgent: D\u1ea1 v\u1eady \u0111\u1ec3 em...",
"length": 2380,
"turns": 37
}
✓
AI_EXTRACTION
7.8s
21/08 13:03
▸ Input
{
"model": "deepseek-v4-flash:0731-cloud",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Ph\u1ea1m Th\u00e0nh \u0110\u1ea1t \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Peugeot 2008 2022 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. Alo. Alo.\nAgent: D\u1ea1 em...\nClient: D\u1ea1 \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: D\u1ea1...\nAgent: D\u1ea1 em xin l\u1ed7i ...\nClient: Kh\u00f4ng vay \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh kh\u00f4ng c\u00f2n vay ng\u00e2n h\u00e0ng \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai hai ph\u1ea3i kh\u00f4ng anh?\nClient: D\u1ea1.\nAgent: D\u1ea1 em...\nClient: \u0110\u00fang r\u1ed3i ch\u1ecb.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai hai \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u1edc, Th\u1ee7 \u0110\u1ee9c, th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u1edf Th\u1ee7 \u0110\u1ee9c, th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: Mmm, m\u1edbi m\u1ed9t l\u1ea1ng \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u0111\u00e3 ch\u1ea1y m\u1ed9t v\u1ea1n kilomet \u1ea1. D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed ...\nClient: M\u01b0\u1eddi m\u1ed9t v\u1ea1n.\nAgent: [Excitedly] D\u1ea1 em xin l\u1ed7i anh, em nghe ch\u01b0a r\u00f5 \u1ea1. Anh c\u00f3 th\u1ec3 nh\u1eafc l\u1ea1i gi\u00fap em \u0111\u01b0\u1ee3c kh\u00f4ng \u1ea1?\nClient: \u0110\u01b0\u1ee3c r\u1ed3i \u1ea1. 11 v\u1ea1n, xe \u0111i \u0111\u01b0\u1ee3c 11 v\u1ea1n.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u0111\u00e3 ch\u1ea1y m\u01b0\u1eddi m\u1ed9t v\u1ea1n kilomet \u1ea1. D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: D\u1ea1. Kh\u00f4ng \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: \u1edc, kh\u00f4ng c\u00f3 nhu c\u1ea7u s\u1eed d\u1ee5ng n\u1eefa th\u00ec...\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 m\u00ecnh kh\u00f4ng c\u00f2n nhu c\u1ea7u s\u1eed d\u1ee5ng n\u1eefa \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: \u1eeam, b\u00e1n \u0111i bao l\u00e2u c\u0169ng \u0111\u01b0\u1ee3c, kh\u00f4ng c\u00f3 quan tr\u1ecdng g\u00ec.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: \u1edcm, \u1eddm, \u1eddm, \u1eddm, \u1eddm, \u1eddm,\u1eddm, \u1eddm, \u1eddm, \u1eddm, \u1eddm,\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: \u00c0, t\u1ea1i l\u00e0 c\u0169ng ch\u01b0a \u0111i h\u1ecfi \u1edf \u0111\u00e2u n\u00ean l\u00e0 ch\u01b0a bi\u1ebft b\u00e1n bao nhi\u00eau.\nAgent: D\u1ea1 m\u00ecnh c\u00f3 nh\u1eafm ch\u1eebng s\u1ebd b\u00e1n xe n\u00e0y trong kho\u1ea3ng gi\u00e1 bao nhi\u00eau ch\u01b0a \u1ea1 \u0111\u1ec3 b\u00ean em h\u1ed7 tr\u1ee3 k\u1ebft n\u1ed1i t\u1ed1t h\u01a1n \u1ea1?\nClient: Ch\u01b0a, ch\u01b0a bi\u1ebft b\u00e1n bao nhi\u00eau \u1ea1. \u0110ang, \u01a1, t\u00ednh h\u1ecfi gi\u00e1 \u0111\u1ec3 b\u00e1n \u1ea1.\nAgent: D\u1ea1 v\u1eady \u0111\u1ec3 em b\u00e1o l\u1ea1i v\u1edbi chuy\u00ean vi\u00ean...\nClient: D\u1ea1 c\u00f3 g\u00ec \u0111\u1ec3 l\u00ean website.\nAgent: D\u1ea1...\nClient: D\u1ea1, d\u1ea1.\nAgent: D\u1ea1 v\u1eady \u0111\u1ec3 em..."
}
▸ Output
{
"asking_price": "CH\u01afA R\u00d5",
"car_history": "Kh\u00f4ng \u0111\u00e2m \u0111\u1ee5ng, kh\u00f4ng ng\u1eadp n\u01b0\u1edbc",
"fee_confirmed": "FALSE",
"info_score": 8,
"intention": "SLOW",
"is_closing": true,
"is_owner": "CH\u00cdNH CH\u1ee6",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "Th\u1ee7 \u0110\u1ee9c, th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh",
"odo": "110000",
"sale_reason": "Kh\u00f4ng c\u00f2n nhu c\u1ea7u s\u1eed d\u1ee5ng",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi gi\u1eefa agent M\u1ef9 Linh v\u00e0 kh\u00e1ch h\u00e0ng Ph\u1ea1m Th\u00e0nh \u0110\u1ea1t v\u1ec1 vi\u1ec7c b\u00e1n xe Peugeot 2008 2022. Kh\u00e1ch x\u00e1c nh\u1eadn xe ch\u00ednh ch\u1ee7, kh\u00f4ng vay ng\u00e2n h\u00e0ng, s\u1ea3n xu\u1ea5t n\u0103m 2022, \u0111ang \u1edf Th\u1ee7 \u0110\u1ee9c, TP.HCM, \u0111\u00e3 ch\u1ea1y 11 v\u1ea1n km, kh\u00f4ng \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc. L\u00fd do b\u00e1n l\u00e0 kh\u00f4ng c\u00f2n nhu c\u1ea7u s\u1eed d\u1ee5ng, kh\u00f4ng g\u1ea5p b\u00e1n. Kh\u00e1ch ch\u01b0a x\u00e1c \u0111\u1ecbnh gi\u00e1 b\u00e1n, agent ch\u01b0a x\u00e1c nh\u1eadn Zalo, ch\u01b0a n\u00f3i ph\u00ed d\u1ecbch v\u1ee5 v\u00e0 ch\u01b0a \u0111\u01b0a h\u01b0\u1edbng d\u1eabn cu\u1ed1i. Cu\u1ed9c g\u1ecdi c\u1ea7n \u0111\u01b0\u1ee3c g\u1ecdi l\u1ea1i \u0111\u1ec3 ho\u00e0n thi\u1ec7n c\u00e1c b\u01b0\u1edbc t\u01b0 v\u1ea5n.",
"year": "2022",
"zalo_status": "FALSE"
}
✓
SLACK_POST
698ms
21/08 13:03
▸ Input
{
"sales_slack_id": "U05UHD6R10W",
"sku": "FB-2J3DMBVU",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi gi\u1eefa agent M\u1ef9 Linh v\u00e0 kh\u00e1ch h\u00e0ng Ph\u1ea1m Th\u00e0nh \u0110\u1ea1t v\u1ec1 vi\u1ec7c b\u00e1n xe Peugeot 2008 2022. Kh\u00e1ch x\u00e1c nh\u1eadn xe ch\u00ednh ch\u1ee7, kh\u00f4ng vay ng\u00e2n h\u00e0ng, s\u1ea3n xu\u1ea5t n\u0103m 2022, \u0111ang \u1edf Th\u1ee7 \u0110\u1ee9c, TP.HCM, \u0111\u00e3 ch\u1ea1y 11 v\u1ea1n km, kh\u00f4ng \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc. L\u00fd do b\u00e1n l\u00e0 kh\u00f4ng c\u00f2n nhu c\u1ea7u s\u1eed d\u1ee5ng, kh\u00f4ng g\u1ea5p b\u00e1n. Kh\u00e1ch ch\u01b0a x\u00e1c \u0111\u1ecbnh gi\u00e1 b\u00e1n, agent ch\u01b0a x\u00e1c nh\u1eadn Zalo, ch\u01b0a n\u00f3i ph\u00ed d\u1ecbch v\u1ee5 v\u00e0 ch\u01b0a \u0111\u01b0a h\u01b0\u1edbng d\u1eabn cu\u1ed1i. Cu\u1ed9c g\u1ecdi c\u1ea7n \u0111\u01b0\u1ee3c g\u1ecdi l\u1ea1i \u0111\u1ec3 ho\u00e0n thi\u1ec7n c\u00e1c b\u01b0\u1edbc t\u01b0 v\u1ea5n."
}
▸ Output
{
"posted": true,
"thread_ts": "1787291777.308819"
}
✓
CRM_APIS
303ms
21/08 13:03
✓
CRM_ACTIVITIES
128ms
21/08 13:03
✓
SLACK_AUDIO
3.6s
21/08 13:03
✓
UPDATE_CLOSING
1.1s
21/08 13:04
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Phạm Thành Đạt đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe Peugeot 2008 2022 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Alo. Alo. Alo. Agent: Dạ em... Client: Dạ đúng rồi. Agent: Dạ em nghe rất rõ rồi ạ, em xin lỗi anh do tín hiệu mạng vừa rồi hơi chập chờn ạ. Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: Dạ... Agent: Dạ em xin lỗi ... Client: Không vay ạ. Agent: Dạ em ghi nhận là xe mình không còn vay ngân hàng ạ. Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai không hai hai phải không anh? Client: Dạ. Agent: Dạ em... Client: Đúng rồi chị. Agent: Dạ em ghi nhận xe mình sản xuất năm hai không hai hai ạ. Dạ hiện tại xe mình đang ở khu vực nào ạ? Client: Ờ, Thủ Đức, thành phố Hồ Chí Minh. Agent: Dạ em ghi nhận xe mình ở Thủ Đức, thành phố Hồ Chí Minh ạ. Dạ xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: Mmm, mới một lạng ạ. Agent: Dạ em ghi nhận xe mình đã chạy một vạn kilomet ạ. Dạ trong quá trình sử ... Client: Mười một vạn. Agent: [Excitedly] Dạ em xin lỗi anh, em nghe chưa rõ ạ. Anh có thể nhắc lại giúp em được không ạ? Client: Được rồi ạ. 11 vạn, xe đi được 11 vạn. Agent: Dạ em ghi nhận xe mình đã chạy mười một vạn kilomet ạ. Dạ trong quá trình sử dụng, xe mình chắc chưa phát sinh đâm đụng hay ngập nước đúng không anh ha? Client: Dạ. Không ạ. Agent: Dạ em ghi nhận ạ. Dạ anh bán xe lần này vì lý do gì ạ? Client: Ờ, không có nhu cầu sử dụng nữa thì... Agent: Dạ em ghi nhận là mình không còn nhu cầu sử dụng nữa ạ. Dạ hiện tại anh có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn ạ? Client: Ừm, bán đi bao lâu cũng được, không có quan trọng gì. Agent: Dạ em ghi nhận ạ. Dạ anh mong muốn bán xe này với mức giá khoảng bao nhiêu ạ? Client: Ờm, ờm, ờm, ờm, ờm, ờm,ờm, ờm, ờm, ờm, ờm, Agent: Dạ em xin lỗi anh, đoạn rồi tín hiệu hơi chập chờn nên em chưa nghe kịp ạ, anh nói lại giúp em với ạ? Client: À, tại là cũng chưa đi hỏi ở đâu nên là chưa biết bán bao nhiêu. Agent: Dạ mình có nhắm chừng sẽ bán xe này trong khoảng giá bao nhiêu chưa ạ để bên em hỗ trợ kết nối tốt hơn ạ? Client: Chưa, chưa biết bán bao nhiêu ạ. Đang, ơ, tính hỏi giá để bán ạ. Agent: Dạ vậy để em báo lại với chuyên viên... Client: Dạ có gì để lên website. Agent: Dạ... Client: Dạ, dạ. Agent: Dạ vậy để em...