0729701a-2a44-4902-b0c3-aa3d92066b2d
SUCCESS
Time
10/08/2026 10:06:31
Duration
3m 52s
Campaign
-
Conversation ID
conv_9301kzmt5rjff9x9a1nrsfsefkbh
Recording
AI Extraction
odo
12280
loan
KHÔNG VAY NGÂN HÀNG
year
2022
status
SUCCESS
summary
Cuộc gọi thành công với anh Phan Lễ Bính, chủ xe Toyota Corolla Cross 2022 tại Nghệ An. Xe đã hết vay ngân hàng, chạy 12.280 km, sử dụng bình thường. Anh muốn bán với giá 700 triệu để đổi xe 7 chỗ, chưa có kế hoạch gấp. Agent đã xác nhận Zalo, đọc lại giá, nói phí dịch vụ 1% và hướng dẫn gửi ảnh. Khách đồng ý và kết thúc cuộc gọi.
is_owner
CHÍNH CHỦ
location
Nghệ An, huyện Ghen Ranh
intention
SLOW
is_silent
-
info_score
9
is_closing
True
car_history
Xe sử dụng bình thường, không đâm đụng hay ngập nước
sale_reason
Muốn đổi xe mới (xe 7 chỗ)
zalo_status
TRUE
asking_price
700000000
fee_confirmed
TRUE
Execution Steps
✓
FIND_LEAD
171ms
10/08 10:06
▸ Input
{
"phone": "0981309879"
}
▸ Output
{
"car_brand": "toyota",
"car_model": "corolla cross",
"lead_id": "0729701a-2a44-4902-b0c3-aa3d92066b2d",
"name": "Phan L\u1ec5 B\u00ednh",
"sales": "U07JL2K328G",
"sku": "SKU-W8BX72"
}
✓
FILTER_SALES
6ms
10/08 10:06
▸ Input
{
"sales_slack_id": "U07JL2K328G"
}
▸ Output
{
"decision": "CALL"
}
✓
PREPARE_CALL
2.0s
10/08 10:06
▸ Input
{
"car_brand": "toyota",
"car_model": "corolla cross",
"name": "Phan L\u1ec5 B\u00ednh",
"sku": "SKU-W8BX72"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1786331070.031899",
"variables": {
"anh_chi": "anh",
"car_make": "toyota corolla cross 2022",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:Ngay l\u1eadp t\u1ee9c, l\u00fd do b\u00e1n: \u0110\u1ed5i xe m\u1edbi, odo: 12280, gi\u00e1 mong mu\u1ed1n: 700000000, v\u1ecb tr\u00ed: NgheAn",
"user_name": "Phan L\u1ec5 B\u00ednh"
}
}
✓
OUTBOUND_CALL
14.6s
10/08 10:06
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0981309879",
"variables": {
"anh_chi": "anh",
"car_make": "toyota corolla cross 2022",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:Ngay l\u1eadp t\u1ee9c, l\u00fd do b\u00e1n: \u0110\u1ed5i xe m\u1edbi, odo: 12280, gi\u00e1 mong mu\u1ed1n: 700000000, v\u1ecb tr\u00ed: NgheAn",
"user_name": "Phan L\u1ec5 B\u00ednh"
}
}
▸ Output
{
"conversation_id": "conv_9301kzmt5rjff9x9a1nrsfsefkbh",
"raw": {
"conversation_id": "conv_9301kzmt5rjff9x9a1nrsfsefkbh",
"message": "Outbound call initiated",
"sip_call_id": "SCL_YtAFVRPyghwd",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
4m 0s
10/08 10:10
▸ Input
{
"conversation_id": "conv_9301kzmt5rjff9x9a1nrsfsefkbh"
}
▸ Output
{
"duration_secs": 232,
"status": "done"
}
✓
TRANSCRIPT
10/08 10:10
▸ Input
{
"raw_turns": 46
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Phan L\u1ec5 B\u00ednh \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe toyota corolla cross 2022 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u00c0, \u0111\u00fang r\u1ed3i. \u00c0.\nAgent: D\u1ea1 em c\u1ea3m...\nClient: \u0110\u00fang r\u1ed3i em.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng. \u1edc, \u0111\u00e3 h\u1ebft r\u1ed3i. Tr\u01b0\u1edbc \u0111\u00e2y l\u00e0 vay tr\u1ea3 g\u00f3p, nh\u01b0ng m\u00e0 gi\u1edd th\u00ec, \u1edd, thanh to\u00e1n h\u1ebft r\u1ed3i, thanh to\u00e1n r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn. D\u1ea1 cho...\nClient: \u1eeam.\nClient: Xe vay g\u00f3p ng\u00e2n h\u00e0ng. \u1edc.\nAgent: D\u1ea1 em ghi nh\u1eadn. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai hai ph\u1ea3i kh\u00f4ng anh?\nClient: D\u1ea1 \u0111\u00fang r\u1ed3i em.\nAgent: D\u1ea1 em ghi nh\u1eadn. D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf Ngh\u1ec7 An, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf huy\u1ec7n n\u00e0o \u1ea1?\nClient: Ghen Ranh.\nAgent: D\u1ea1 em ghi nh\u1eadn. D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng m\u01b0\u1eddi hai ngh\u00ecn hai tr\u0103m t\u00e1m m\u01b0\u01a1i c\u00e2y s\u1ed1, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i em.\nAgent: D\u1ea1 em ghi nh\u1eadn. D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: \u00c0, xe \u0111i b\u00ecnh ch-- \u1edd, s\u1eed d\u1ee5ng b\u00ecnh th\u01b0\u1eddng.\nAgent: D\u1ea1 em ghi nh\u1eadn. D\u1ea1 em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec mu\u1ed1n \u0111\u1ed5i xe m\u1edbi, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u00c0, \u0111\u00fang r\u1ed3i. Anh s\u1ebd l\u1ea5y xe 7 s\u1ed1 \u00e1.\nAgent: D\u1ea1 em ghi nh\u1eadn. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: \u00c0, ch\u01b0a \u1ea1. \u0110ang t\u00ecm \u0111\u1ec3 quan s\u00e1t c\u00e1i gi\u00e1 ph\u00f9 h\u1ee3p. N\u1ebfu m\u00e0 b\u00e1n \u0111\u01b0\u1ee3c c\u00e1i gi\u00e1 ph\u00f9 h\u1ee3p th\u00ec l\u00e0 m\u00ecnh, \u1edd, s\u1ebd, \u1edd, mua. Mua b\u00e2y gi\u1edd mua xe n\u00f3 c\u0169ng nhanh m\u00e0.\nAgent: D\u1ea1 em ghi nh\u1eadn...\nClient: Anh \u01a1i, mu\u1ed1n, a, mua con, a, a, a, mu\u1ed1n xe con xe, a, Ford, a, Ford, a, \u1edd, \u1edd, \u1edd, b\u1ea3y ch\u1ed7. \u0110\u1ea5y.\nAgent: D\u1ea1 em ghi nh\u1eadn. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong kho\u1ea3ng bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: \u00c0, n\u1ebfu m\u00e0, n\u1ebfu m\u00e0 b\u00e1n lu\u00e2n c\u0169ng \u0111\u01b0\u1ee3c m\u00e0. N\u1ebfu m\u00e0 h\u1ee3p l\u00fd gi\u00e1, \u1edd.\nAgent: D\u1ea1 em ghi nh\u1eadn. D\u1ea1 em th\u1ea5y m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a anh l\u00e0 b\u1ea3y tr\u0103m tri\u1ec7u \u0111\u1ed3ng, c\u00f3 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1edc, \u1edd, ch\u1eafc, \u1edd, t\u1ea7m, t\u1ea7m \u0111\u1ea5y ch\u1eafc, \u1edd, ph\u00f9 h\u1ee3p nh\u1edd. \u1eea.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 b\u1ea3y tr\u0103m tri\u1ec7u \u0111\u1ed3ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: D\u1ea1. D\u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n b\u1ea3y tr\u0103m tri\u1ec7u \u0111\u1ed3ng c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu\nClient: \u00c0, \u0111\u00fang r\u1ed3i em.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n b\u1ea3y tr\u0103m tri\u1ec7u \u0111\u1ed3ng c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n...\nClient: D\u1ea1.\nAgent: D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ...\nClient: H\u00f4ng. \u1edc.\nAgent: D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang...\nClient: R\u1ed3i.\nAgent: ...l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3...\nClient: R\u1ed3i, OK. C\u1ea3m \u01a1n. \u1eeam.\nAgent: D\u1ea1 anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, kh\u00f4ng em, kh\u00f4ng em. \u1eea, th\u01b0\u01a1ng t\u00e2m \u0111\u00fang kh\u00f4ng?\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh. D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng \u1ea1?\nClient: Th\u1ebf. \u1eea, \u1eeb, \u1eeb,\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: OK.\nClient: OK. \u1edc, r\u1ed3i r\u1ed3i, OK em. \u00c0, anh \u0111ang b\u1eadn th\u00ec c\u00f3 g\u00ec anh, \u1edd, \u1edd, \u1ea5y l\u00e0 l\u1ea1i giao s\u1ed1 n\u00e0y, s\u1ed1 Zalo nha. OK. \u1eeam. \u1edc, \u1edd. Anh \u0111ang \u0111i \u1edf, \u1edf \u0110\u01a1n \u00d4 \u0111\u1ea5y, nha.",
"length": 3394,
"turns": 46
}
✓
AI_EXTRACTION
10.1s
10/08 10:10
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Phan L\u1ec5 B\u00ednh \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe toyota corolla cross 2022 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u00c0, \u0111\u00fang r\u1ed3i. \u00c0.\nAgent: D\u1ea1 em c\u1ea3m...\nClient: \u0110\u00fang r\u1ed3i em.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng. \u1edc, \u0111\u00e3 h\u1ebft r\u1ed3i. Tr\u01b0\u1edbc \u0111\u00e2y l\u00e0 vay tr\u1ea3 g\u00f3p, nh\u01b0ng m\u00e0 gi\u1edd th\u00ec, \u1edd, thanh to\u00e1n h\u1ebft r\u1ed3i, thanh to\u00e1n r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn. D\u1ea1 cho...\nClient: \u1eeam.\nClient: Xe vay g\u00f3p ng\u00e2n h\u00e0ng. \u1edc.\nAgent: D\u1ea1 em ghi nh\u1eadn. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai hai ph\u1ea3i kh\u00f4ng anh?\nClient: D\u1ea1 \u0111\u00fang r\u1ed3i em.\nAgent: D\u1ea1 em ghi nh\u1eadn. D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf Ngh\u1ec7 An, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf huy\u1ec7n n\u00e0o \u1ea1?\nClient: Ghen Ranh.\nAgent: D\u1ea1 em ghi nh\u1eadn. D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng m\u01b0\u1eddi hai ngh\u00ecn hai tr\u0103m t\u00e1m m\u01b0\u01a1i c\u00e2y s\u1ed1, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i em.\nAgent: D\u1ea1 em ghi nh\u1eadn. D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: \u00c0, xe \u0111i b\u00ecnh ch-- \u1edd, s\u1eed d\u1ee5ng b\u00ecnh th\u01b0\u1eddng.\nAgent: D\u1ea1 em ghi nh\u1eadn. D\u1ea1 em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec mu\u1ed1n \u0111\u1ed5i xe m\u1edbi, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u00c0, \u0111\u00fang r\u1ed3i. Anh s\u1ebd l\u1ea5y xe 7 s\u1ed1 \u00e1.\nAgent: D\u1ea1 em ghi nh\u1eadn. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: \u00c0, ch\u01b0a \u1ea1. \u0110ang t\u00ecm \u0111\u1ec3 quan s\u00e1t c\u00e1i gi\u00e1 ph\u00f9 h\u1ee3p. N\u1ebfu m\u00e0 b\u00e1n \u0111\u01b0\u1ee3c c\u00e1i gi\u00e1 ph\u00f9 h\u1ee3p th\u00ec l\u00e0 m\u00ecnh, \u1edd, s\u1ebd, \u1edd, mua. Mua b\u00e2y gi\u1edd mua xe n\u00f3 c\u0169ng nhanh m\u00e0.\nAgent: D\u1ea1 em ghi nh\u1eadn...\nClient: Anh \u01a1i, mu\u1ed1n, a, mua con, a, a, a, mu\u1ed1n xe con xe, a, Ford, a, Ford, a, \u1edd, \u1edd, \u1edd, b\u1ea3y ch\u1ed7. \u0110\u1ea5y.\nAgent: D\u1ea1 em ghi nh\u1eadn. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong kho\u1ea3ng bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: \u00c0, n\u1ebfu m\u00e0, n\u1ebfu m\u00e0 b\u00e1n lu\u00e2n c\u0169ng \u0111\u01b0\u1ee3c m\u00e0. N\u1ebfu m\u00e0 h\u1ee3p l\u00fd gi\u00e1, \u1edd.\nAgent: D\u1ea1 em ghi nh\u1eadn. D\u1ea1 em th\u1ea5y m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a anh l\u00e0 b\u1ea3y tr\u0103m tri\u1ec7u \u0111\u1ed3ng, c\u00f3 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1edc, \u1edd, ch\u1eafc, \u1edd, t\u1ea7m, t\u1ea7m \u0111\u1ea5y ch\u1eafc, \u1edd, ph\u00f9 h\u1ee3p nh\u1edd. \u1eea.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 b\u1ea3y tr\u0103m tri\u1ec7u \u0111\u1ed3ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: D\u1ea1. D\u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n b\u1ea3y tr\u0103m tri\u1ec7u \u0111\u1ed3ng c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu\nClient: \u00c0, \u0111\u00fang r\u1ed3i em.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n b\u1ea3y tr\u0103m tri\u1ec7u \u0111\u1ed3ng c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n...\nClient: D\u1ea1.\nAgent: D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ...\nClient: H\u00f4ng. \u1edc.\nAgent: D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang...\nClient: R\u1ed3i.\nAgent: ...l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3...\nClient: R\u1ed3i, OK. C\u1ea3m \u01a1n. \u1eeam.\nAgent: D\u1ea1 anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, kh\u00f4ng em, kh\u00f4ng em. \u1eea, th\u01b0\u01a1ng t\u00e2m \u0111\u00fang kh\u00f4ng?\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh. D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng \u1ea1?\nClient: Th\u1ebf. \u1eea, \u1eeb, \u1eeb,\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: OK.\nClient: OK. \u1edc, r\u1ed3i r\u1ed3i, OK em. \u00c0, anh \u0111ang b\u1eadn th\u00ec c\u00f3 g\u00ec anh, \u1edd, \u1edd, \u1ea5y l\u00e0 l\u1ea1i giao s\u1ed1 n\u00e0y, s\u1ed1 Zalo nha. OK. \u1eeam. \u1edc, \u1edd. Anh \u0111ang \u0111i \u1edf, \u1edf \u0110\u01a1n \u00d4 \u0111\u1ea5y, nha."
}
▸ Output
{
"asking_price": "700000000",
"car_history": "Xe s\u1eed d\u1ee5ng b\u00ecnh th\u01b0\u1eddng, kh\u00f4ng \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc",
"fee_confirmed": "TRUE",
"info_score": 9,
"intention": "SLOW",
"is_closing": true,
"is_owner": "CH\u00cdNH CH\u1ee6",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "Ngh\u1ec7 An, huy\u1ec7n Ghen Ranh",
"odo": "12280",
"sale_reason": "Mu\u1ed1n \u0111\u1ed5i xe m\u1edbi (xe 7 ch\u1ed7)",
"status": "SUCCESS",
"summary": "Cu\u1ed9c g\u1ecdi th\u00e0nh c\u00f4ng v\u1edbi anh Phan L\u1ec5 B\u00ednh, ch\u1ee7 xe Toyota Corolla Cross 2022 t\u1ea1i Ngh\u1ec7 An. Xe \u0111\u00e3 h\u1ebft vay ng\u00e2n h\u00e0ng, ch\u1ea1y 12.280 km, s\u1eed d\u1ee5ng b\u00ecnh th\u01b0\u1eddng. Anh mu\u1ed1n b\u00e1n v\u1edbi gi\u00e1 700 tri\u1ec7u \u0111\u1ec3 \u0111\u1ed5i xe 7 ch\u1ed7, ch\u01b0a c\u00f3 k\u1ebf ho\u1ea1ch g\u1ea5p. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh. Kh\u00e1ch \u0111\u1ed3ng \u00fd v\u00e0 k\u1ebft th\u00fac cu\u1ed9c g\u1ecdi.",
"year": "2022",
"zalo_status": "TRUE"
}
✓
SLACK_POST
667ms
10/08 10:10
▸ Input
{
"sales_slack_id": "U07JL2K328G",
"sku": "SKU-W8BX72",
"status": "SUCCESS",
"summary": "Cu\u1ed9c g\u1ecdi th\u00e0nh c\u00f4ng v\u1edbi anh Phan L\u1ec5 B\u00ednh, ch\u1ee7 xe Toyota Corolla Cross 2022 t\u1ea1i Ngh\u1ec7 An. Xe \u0111\u00e3 h\u1ebft vay ng\u00e2n h\u00e0ng, ch\u1ea1y 12.280 km, s\u1eed d\u1ee5ng b\u00ecnh th\u01b0\u1eddng. Anh mu\u1ed1n b\u00e1n v\u1edbi gi\u00e1 700 tri\u1ec7u \u0111\u1ec3 \u0111\u1ed5i xe 7 ch\u1ed7, ch\u01b0a c\u00f3 k\u1ebf ho\u1ea1ch g\u1ea5p. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh. Kh\u00e1ch \u0111\u1ed3ng \u00fd v\u00e0 k\u1ebft th\u00fac cu\u1ed9c g\u1ecdi."
}
▸ Output
{
"posted": true,
"thread_ts": "1786331070.031899"
}
✓
CRM_APIS
351ms
10/08 10:11
✓
CRM_ACTIVITIES
278ms
10/08 10:11
✓
SLACK_AUDIO
3.9s
10/08 10:11
✓
UPDATE_CLOSING
156ms
10/08 10:11
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Phan Lễ Bính đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe toyota corolla cross 2022 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Alo. À, đúng rồi. À. Agent: Dạ em cảm... Client: Đúng rồi em. Agent: Dạ em cảm ơn anh. Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: Không. Ờ, đã hết rồi. Trước đây là vay trả góp, nhưng mà giờ thì, ờ, thanh toán hết rồi, thanh toán rồi. Agent: Dạ em ghi nhận. Dạ cho... Client: Ừm. Client: Xe vay góp ngân hàng. Ờ. Agent: Dạ em ghi nhận. Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai không hai hai phải không anh? Client: Dạ đúng rồi em. Agent: Dạ em ghi nhận. Dạ em thấy địa chỉ của anh ở Nghệ An, không biết cụ thể mình ở huyện nào ạ? Client: Ghen Ranh. Agent: Dạ em ghi nhận. Dạ em thấy xe đã chạy khoảng mười hai nghìn hai trăm tám mươi cây số, đúng không ạ? Client: Đúng rồi em. Agent: Dạ em ghi nhận. Dạ trong quá trình sử dụng, xe mình chắc chưa phát sinh đâm đụng hay ngập nước đúng không anh ha? Client: À, xe đi bình ch-- ờ, sử dụng bình thường. Agent: Dạ em ghi nhận. Dạ em thấy mình bán xe vì muốn đổi xe mới, đúng không ạ? Client: À, đúng rồi. Anh sẽ lấy xe 7 số á. Agent: Dạ em ghi nhận. Dạ không biết mình đã tìm hiểu hay đặt cọc mẫu xe nào chưa ạ? Client: À, chưa ạ. Đang tìm để quan sát cái giá phù hợp. Nếu mà bán được cái giá phù hợp thì là mình, ờ, sẽ, ờ, mua. Mua bây giờ mua xe nó cũng nhanh mà. Agent: Dạ em ghi nhận... Client: Anh ơi, muốn, a, mua con, a, a, a, muốn xe con xe, a, Ford, a, Ford, a, ờ, ờ, ờ, bảy chỗ. Đấy. Agent: Dạ em ghi nhận. Dạ hiện tại anh có kế hoạch bán xe này trong khoảng bao lâu ạ? Tầm một tuần hay hơn ạ? Client: À, nếu mà, nếu mà bán luân cũng được mà. Nếu mà hợp lý giá, ờ. Agent: Dạ em ghi nhận. Dạ em thấy mức giá mong muốn của anh là bảy trăm triệu đồng, có đúng không ạ? Client: Ờ, ờ, chắc, ờ, tầm, tầm đấy chắc, ờ, phù hợp nhờ. Ừ. Agent: Dạ em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ bảy trăm triệu đồng đúng không ạ? Client: Dạ. Dạ. Agent: Dạ em ghi nhận mức giá mong muốn bảy trăm triệu đồng của mình rồi ạ. Dạ bên em thu Client: À, đúng rồi em. Agent: Dạ em ghi nhận mức giá mong muốn bảy trăm triệu đồng của mình rồi ạ. Dạ bên em thu phí dịch vụ chỉ một phần... Client: Dạ. Agent: Dạ bên em thu phí dịch vụ ... Client: Hông. Ờ. Agent: Dạ bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người mua tiềm năng để mang... Client: Rồi. Agent: ...lại giá tốt nhất và hỗ trợ hồ... Client: Rồi, OK. Cảm ơn. Ừm. Agent: Dạ anh có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: Không, không em, không em. Ừ, thương tâm đúng không? Agent: Dạ em cảm ơn anh. Dạ anh cho em xác nhận số điện thoại em đang gọi có phải là số Zalo của anh không ạ? Số này mình có chặn tìm kiếm hay nhắn tin từ người lạ không ạ? Client: Thế. Ừ, ừ, ừ, Agent: Dạ em đã ghi nhận thông tin xe của mình rồi ạ, sẽ có chuyên viên Vu-Ca kết bạn và hỗ trợ tiếp tục ạ. Sau khi kết bạn Zalo anh gửi giúp em bộ ảnh nội ngoại thất xe và giấy đăng kiểm để chuyên viên bên em hỗ trợ nhanh nhất ạ. Client: OK. Client: OK. Ờ, rồi rồi, OK em. À, anh đang bận thì có gì anh, ờ, ờ, ấy là lại giao số này, số Zalo nha. OK. Ừm. Ờ, ờ. Anh đang đi ở, ở Đơn Ô đấy, nha.