9660d24e-f253-437c-af57-969bf29b1b8d
CALL BACK
Time
04/08/2026 21:37:16
Duration
3m 54s
Campaign
-
Conversation ID
conv_2301kz6kcvpfed1bgs7tq1debja8
Recording
AI Extraction
odo
100000
loan
KHÔNG VAY NGÂN HÀNG
year
2023
status
CALL BACK
summary
Cuộc gọi với chị Dung Dinh, chủ thứ hai đã sang tên, xe Hyundai Elantra 2023, không vay ngân hàng, ở Hà Nội (Thanh Xuân), đã chạy 100.000 km, chưa va chạm nặng. Khách muốn bán chậm, chưa có giá mong muốn và chưa xác nhận Zalo. Agent chưa thực hiện các bước closing như đọc lại giá, nói phí dịch vụ hay hướng dẫn cuối.
is_owner
MUA LẠI ĐÃ SANG TÊN
location
Hà Nội, Thanh Xuân
intention
SLOW
is_silent
-
info_score
6
is_closing
-
car_history
Chưa va chạm nặng hay ngập nước
sale_reason
Chuyển sang xe điện để giảm chi phí
zalo_status
FALSE
asking_price
CHƯA RÕ
fee_confirmed
FALSE
Execution Steps
✓
FIND_LEAD
194ms
04/08 21:37
▸ Input
{
"phone": "0988646525"
}
▸ Output
{
"car_brand": "Hyundai",
"car_model": "Elantra",
"lead_id": "9660d24e-f253-437c-af57-969bf29b1b8d",
"name": "Dung Dinh",
"sales": "U0B671F536K",
"sku": "FB-G7KKRYLH"
}
✓
PREPARE_CALL
6.6s
04/08 21:37
▸ Input
{
"car_brand": "Hyundai",
"car_model": "Elantra",
"name": "Dung Dinh",
"sku": "FB-G7KKRYLH"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1785854137.109079",
"variables": {
"anh_chi": "ch\u1ecb",
"car_make": "Hyundai Elantra 2023",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Dung Dinh"
}
}
✓
OUTBOUND_CALL
1m 25s
04/08 21:38
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0988646525",
"variables": {
"anh_chi": "ch\u1ecb",
"car_make": "Hyundai Elantra 2023",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Dung Dinh"
}
}
▸ Output
{
"conversation_id": "conv_2301kz6kcvpfed1bgs7tq1debja8",
"raw": {
"conversation_id": "conv_2301kz6kcvpfed1bgs7tq1debja8",
"message": "Outbound call initiated",
"sip_call_id": "SCL_PKXHdSLQPeTC",
"success": true
},
"retries": 1
}
✓
WAIT_CONVERSATION
8m 1s
04/08 21:46
▸ Input
{
"conversation_id": "conv_2301kz6kcvpfed1bgs7tq1debja8"
}
▸ Output
{
"duration_secs": 234,
"status": "done"
}
✓
TRANSCRIPT
04/08 21:46
▸ Input
{
"raw_turns": 48
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i ch\u1ecb Dung Dinh \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Hyundai Elantra 2023 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: \u1edc, xin mua l\u1ea1i.\nAgent: D\u1ea1, xe m\u00ecnh mua...\nClient: Ch\u1ee7 th\u1ee9 hai.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, v\u1eady hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n \u1ea1?\nClient: \u1edc, ch\u00ednh ch\u1ee7 r\u1ed3i ch\u1ecb.\nAgent: D\u1ea1, v\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u1edc, kh\u00f4ng.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, em ghi nh\u1eadn \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai ba ph\u1ea3i kh\u00f4ng ch\u1ecb ha?\nClient: \u1eeam, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1, em ghi nh\u1eadn \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u1edcm, khu v\u1ef1c H\u00e0 N\u1ed9i.\nAgent: D\u1ea1, \u1edf H\u00e0...\nClient: H\u00e0 N\u1ed9i l\u00e0 Ninh B\u00ecnh, cho xe \u1edf \u0111\u00e2u c\u0169ng \u0111\u01b0\u1ee3c.\nAgent: D\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1. D\u1ea1, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: Qu\u1eadn, \u1edd... Thanh Xu\u00e2n, Thanh Xu\u00e2n.\nAgent: D\u1ea1, em ghi nh\u1eadn \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: 10 v\u1ea1n.\nAgent: D\u1ea1, em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u0111\u00e3 ch\u1ea1y kho\u1ea3ng m\u1ed9t tr\u0103m ngh\u00ecn kilomet r\u1ed3i \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay...\nClient: \u0110i\u1ec1u g\u00ec?\nAgent: D\u1ea1, kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: Ch\u01b0a.\nAgent: D\u1ea1, em ...\nClient: Kh\u00f4ng.\nAgent: D\u1ea1, em ghi nh\u1eadn \u1ea1. D\u1ea1 ch\u1ecb b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: \u1eeam.\nClient: \u1eeam, b-b\u1edfi em \u00f4m \u1ebfch, em ph\u1ea3i \u0111i l\u1ea1i nhi\u1ec1u n\u00ean em mu\u1ed1n chuy\u1ec3n sang xe \u0111i\u1ec7n cho n\u00f3 gi\u1ea3m chi ph\u00ed.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe \u0111i\u1ec7n n\u00e0o ch\u01b0a \u1ea1?\nClient: \u1eeam.\nClient: T\u00ecm hi\u1ec3u r\u1ed3i.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, m\u00ecnh \u0111\u00e3 \u0111\u1eb7t c\u1ecdc xe ch\u01b0a \u1ea1?\nClient: Ch\u01b0a.\nAgent: D\u1ea1, em ghi nh\u1eadn \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i ch\u1ecb c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n ch\u1ecb ha?\nClient: \u1eeam.\nClient: L\u00fac n\u00e0o m\u00e0 gi\u00e1 h\u1ee3p l\u00fd th\u00ec b\u00e1n, c\u0169ng kh\u00f4ng c\u1ea7n ph\u1ea3i v\u1ed9i l\u1eafm.\nAgent: D\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1. D\u1ea1 ch\u1ecb mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: Th\u00ec ch\u1ecb c\u0169ng th\u1ebf, \u0111ang kh\u00f4ng bi\u1ebft b\u00e1n bao nhi\u00eau th\u00ec m\u1edbi h\u1ecfi m\u00ecnh, h\u1ecfi l\u1ea1i th\u1ebf \u1ea1.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a...\nClient: E-e-em kh\u00f4ng bi\u1ebft.\nAgent: D\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1. D\u1ea1 m\u00ecnh c\u00f3 nh\u1eafm ch\u1eebng s\u1ebd b\u00e1n xe n\u00e0y trong kho\u1ea3ng gi\u00e1 bao nhi\u00eau ch\u01b0a \u1ea1 \u0111\u1ec3 b\u00ean em h\u1ed7 tr\u1ee3 k\u1ebft n\u1ed1i t\u1ed1t h\u01a1n \u1ea1?\nClient: Ch\u01b0a, ch\u01b0a \u1ea1.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1!...\nClient: Ch\u01b0a bi\u1ebft b\u00e1n kho\u1ea3ng bao nhi\u00eau \u1ea1.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, v\u1eady \u0111\u1ec3 em b\u00e1o...\nClient: \u1edc, \u0111ang n\u00f3i chuy\u1ec7n v\u1edbi AI \u00e0?\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1!...",
"length": 2644,
"turns": 46
}
✓
AI_EXTRACTION
12.7s
04/08 21:47
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i ch\u1ecb Dung Dinh \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Hyundai Elantra 2023 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: \u1edc, xin mua l\u1ea1i.\nAgent: D\u1ea1, xe m\u00ecnh mua...\nClient: Ch\u1ee7 th\u1ee9 hai.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, v\u1eady hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n \u1ea1?\nClient: \u1edc, ch\u00ednh ch\u1ee7 r\u1ed3i ch\u1ecb.\nAgent: D\u1ea1, v\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u1edc, kh\u00f4ng.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, em ghi nh\u1eadn \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai ba ph\u1ea3i kh\u00f4ng ch\u1ecb ha?\nClient: \u1eeam, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1, em ghi nh\u1eadn \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u1edcm, khu v\u1ef1c H\u00e0 N\u1ed9i.\nAgent: D\u1ea1, \u1edf H\u00e0...\nClient: H\u00e0 N\u1ed9i l\u00e0 Ninh B\u00ecnh, cho xe \u1edf \u0111\u00e2u c\u0169ng \u0111\u01b0\u1ee3c.\nAgent: D\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1. D\u1ea1, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: Qu\u1eadn, \u1edd... Thanh Xu\u00e2n, Thanh Xu\u00e2n.\nAgent: D\u1ea1, em ghi nh\u1eadn \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: 10 v\u1ea1n.\nAgent: D\u1ea1, em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u0111\u00e3 ch\u1ea1y kho\u1ea3ng m\u1ed9t tr\u0103m ngh\u00ecn kilomet r\u1ed3i \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay...\nClient: \u0110i\u1ec1u g\u00ec?\nAgent: D\u1ea1, kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: Ch\u01b0a.\nAgent: D\u1ea1, em ...\nClient: Kh\u00f4ng.\nAgent: D\u1ea1, em ghi nh\u1eadn \u1ea1. D\u1ea1 ch\u1ecb b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: \u1eeam.\nClient: \u1eeam, b-b\u1edfi em \u00f4m \u1ebfch, em ph\u1ea3i \u0111i l\u1ea1i nhi\u1ec1u n\u00ean em mu\u1ed1n chuy\u1ec3n sang xe \u0111i\u1ec7n cho n\u00f3 gi\u1ea3m chi ph\u00ed.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe \u0111i\u1ec7n n\u00e0o ch\u01b0a \u1ea1?\nClient: \u1eeam.\nClient: T\u00ecm hi\u1ec3u r\u1ed3i.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, m\u00ecnh \u0111\u00e3 \u0111\u1eb7t c\u1ecdc xe ch\u01b0a \u1ea1?\nClient: Ch\u01b0a.\nAgent: D\u1ea1, em ghi nh\u1eadn \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i ch\u1ecb c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n ch\u1ecb ha?\nClient: \u1eeam.\nClient: L\u00fac n\u00e0o m\u00e0 gi\u00e1 h\u1ee3p l\u00fd th\u00ec b\u00e1n, c\u0169ng kh\u00f4ng c\u1ea7n ph\u1ea3i v\u1ed9i l\u1eafm.\nAgent: D\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1. D\u1ea1 ch\u1ecb mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: Th\u00ec ch\u1ecb c\u0169ng th\u1ebf, \u0111ang kh\u00f4ng bi\u1ebft b\u00e1n bao nhi\u00eau th\u00ec m\u1edbi h\u1ecfi m\u00ecnh, h\u1ecfi l\u1ea1i th\u1ebf \u1ea1.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a...\nClient: E-e-em kh\u00f4ng bi\u1ebft.\nAgent: D\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1. D\u1ea1 m\u00ecnh c\u00f3 nh\u1eafm ch\u1eebng s\u1ebd b\u00e1n xe n\u00e0y trong kho\u1ea3ng gi\u00e1 bao nhi\u00eau ch\u01b0a \u1ea1 \u0111\u1ec3 b\u00ean em h\u1ed7 tr\u1ee3 k\u1ebft n\u1ed1i t\u1ed1t h\u01a1n \u1ea1?\nClient: Ch\u01b0a, ch\u01b0a \u1ea1.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1!...\nClient: Ch\u01b0a bi\u1ebft b\u00e1n kho\u1ea3ng bao nhi\u00eau \u1ea1.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, v\u1eady \u0111\u1ec3 em b\u00e1o...\nClient: \u1edc, \u0111ang n\u00f3i chuy\u1ec7n v\u1edbi AI \u00e0?\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1!..."
}
▸ Output
{
"asking_price": "CH\u01afA R\u00d5",
"car_history": "Ch\u01b0a va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc",
"fee_confirmed": "FALSE",
"info_score": 6,
"intention": "SLOW",
"is_closing": false,
"is_owner": "MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "H\u00e0 N\u1ed9i, Thanh Xu\u00e2n",
"odo": "100000",
"sale_reason": "Chuy\u1ec3n sang xe \u0111i\u1ec7n \u0111\u1ec3 gi\u1ea3m chi ph\u00ed",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi v\u1edbi ch\u1ecb Dung Dinh, ch\u1ee7 th\u1ee9 hai \u0111\u00e3 sang t\u00ean, xe Hyundai Elantra 2023, kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u1edf H\u00e0 N\u1ed9i (Thanh Xu\u00e2n), \u0111\u00e3 ch\u1ea1y 100.000 km, ch\u01b0a va ch\u1ea1m n\u1eb7ng. Kh\u00e1ch mu\u1ed1n b\u00e1n ch\u1eadm, ch\u01b0a c\u00f3 gi\u00e1 mong mu\u1ed1n v\u00e0 ch\u01b0a x\u00e1c nh\u1eadn Zalo. Agent ch\u01b0a th\u1ef1c hi\u1ec7n c\u00e1c b\u01b0\u1edbc closing nh\u01b0 \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i ph\u00ed d\u1ecbch v\u1ee5 hay h\u01b0\u1edbng d\u1eabn cu\u1ed1i.",
"year": "2023",
"zalo_status": "FALSE"
}
✓
SLACK_POST
601ms
04/08 21:47
▸ Input
{
"sales_slack_id": "U0B671F536K",
"sku": "FB-G7KKRYLH",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi v\u1edbi ch\u1ecb Dung Dinh, ch\u1ee7 th\u1ee9 hai \u0111\u00e3 sang t\u00ean, xe Hyundai Elantra 2023, kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u1edf H\u00e0 N\u1ed9i (Thanh Xu\u00e2n), \u0111\u00e3 ch\u1ea1y 100.000 km, ch\u01b0a va ch\u1ea1m n\u1eb7ng. Kh\u00e1ch mu\u1ed1n b\u00e1n ch\u1eadm, ch\u01b0a c\u00f3 gi\u00e1 mong mu\u1ed1n v\u00e0 ch\u01b0a x\u00e1c nh\u1eadn Zalo. Agent ch\u01b0a th\u1ef1c hi\u1ec7n c\u00e1c b\u01b0\u1edbc closing nh\u01b0 \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i ph\u00ed d\u1ecbch v\u1ee5 hay h\u01b0\u1edbng d\u1eabn cu\u1ed1i."
}
▸ Output
{
"posted": true,
"thread_ts": "1785854137.109079"
}
✓
CRM_APIS
619ms
04/08 21:47
✓
CRM_ACTIVITIES
152ms
04/08 21:47
✓
SLACK_AUDIO
4.2s
04/08 21:47
✓
UPDATE_CLOSING
322ms
04/08 21:47
{
"is_closing": false,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải chị Dung Dinh đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe Hyundai Elantra 2023 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Ờ, xin mua lại. Agent: Dạ, xe mình mua... Client: Chủ thứ hai. Agent: dạ, em nắm thông tin của mình ạ! Dạ, vậy hiện tại xe mình đã sang tên chính chủ chưa hay còn đứng ủy quyền ạ? Client: Ờ, chính chủ rồi chị. Agent: Dạ, vậy xe mình hiện có còn vay góp ngân hàng không ạ? Client: Ờ, không. Agent: dạ, em nắm thông tin của mình ạ! Dạ, em ghi nhận ạ. Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai không hai ba phải không chị ha? Client: Ừm, đúng rồi. Agent: Dạ, em ghi nhận ạ. Dạ hiện tại xe mình đang ở khu vực nào ạ? Client: Ờm, khu vực Hà Nội. Agent: Dạ, ở Hà... Client: Hà Nội là Ninh Bình, cho xe ở đâu cũng được. Agent: Dạ, em nắm thông tin của mình ạ. Dạ, không biết cụ thể mình ở quận nào ạ? Client: Quận, ờ... Thanh Xuân, Thanh Xuân. Agent: Dạ, em ghi nhận ạ. Dạ xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: 10 vạn. Agent: Dạ, em ghi nhận là xe mình đã chạy khoảng một trăm nghìn kilomet rồi ạ. Dạ không biết xe mình có từng va chạm nặng hay... Client: Điều gì? Agent: Dạ, không biết xe mình có từng va chạm nặng hay bị ngập nước gì không ạ? Client: Chưa. Agent: Dạ, em ... Client: Không. Agent: Dạ, em ghi nhận ạ. Dạ chị bán xe lần này vì lý do gì ạ? Client: Ừm. Client: Ừm, b-bởi em ôm ếch, em phải đi lại nhiều nên em muốn chuyển sang xe điện cho nó giảm chi phí. Agent: dạ, em nắm thông tin của mình ạ! Dạ, em nắm thông tin của mình ạ. Dạ không biết mình đã tìm hiểu hay đặt cọc mẫu xe điện nào chưa ạ? Client: Ừm. Client: Tìm hiểu rồi. Agent: dạ, em nắm thông tin của mình ạ! Dạ, mình đã đặt cọc xe chưa ạ? Client: Chưa. Agent: Dạ, em ghi nhận ạ. Dạ hiện tại chị có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn chị ha? Client: Ừm. Client: Lúc nào mà giá hợp lý thì bán, cũng không cần phải vội lắm. Agent: Dạ, em nắm thông tin của mình ạ. Dạ chị mong muốn bán xe này với mức giá khoảng bao nhiêu ạ? Client: Thì chị cũng thế, đang không biết bán bao nhiêu thì mới hỏi mình, hỏi lại thế ạ. Agent: dạ, em nắm thông tin của... Client: E-e-em không biết. Agent: Dạ, em nắm thông tin của mình ạ. Dạ mình có nhắm chừng sẽ bán xe này trong khoảng giá bao nhiêu chưa ạ để bên em hỗ trợ kết nối tốt hơn ạ? Client: Chưa, chưa ạ. Agent: dạ, em nắm thông tin của mình ạ!... Client: Chưa biết bán khoảng bao nhiêu ạ. Agent: dạ, em nắm thông tin của mình ạ! Dạ, vậy để em báo... Client: Ờ, đang nói chuyện với AI à? Agent: dạ, em nắm thông tin của mình ạ!...