770fdd47-de56-4d88-aa16-45f2d9076378
SUCCESS
Time
13/08/2026 16:25:47
Duration
4m 9s
Campaign
-
Conversation ID
conv_5001kzx72gycf3ca52qem8wjy1az
Recording
AI Extraction
odo
135000
loan
KHÔNG VAY NGÂN HÀNG
year
2021
status
SUCCESS
summary
Khách hàng là chính chủ xe Suzuki XL7 2021, không vay ngân hàng, xe đã chạy 135.000 km, chỉ có va quệt nhẹ. Khách muốn bán để đổi xe mới nhưng không vội. Giá mong muốn là 300 triệu đồng, agent đã đọc lại và xác nhận. Agent đã nêu phí dịch vụ 1% và kết nối hơn 2000 người mua, đồng thời hướng dẫn gửi ảnh và giấy đăng kiểm qua Zalo. Tuy nhiên, chưa xác nhận rõ số Zalo đang gọi là đúng.
is_owner
CHÍNH CHỦ
location
Lâm Đồng, Đà Lạt
intention
SLOW
is_silent
-
info_score
11
is_closing
True
car_history
Xe có va quệt nhẹ, trầy xước, không ảnh hưởng kết cấu, không ngập nước
sale_reason
Muốn đổi xe mới
zalo_status
FALSE
asking_price
300000000
fee_confirmed
TRUE
Execution Steps
✓
FIND_LEAD
255ms
13/08 16:25
▸ Input
{
"phone": "0919560069"
}
▸ Output
{
"car_brand": "suzuki",
"car_model": "xl7",
"lead_id": "770fdd47-de56-4d88-aa16-45f2d9076378",
"name": "Nguy\u1ec5n \u0110\u00ecnh Trung \u0110\u0103ng",
"sales": "U09347ZRTKR",
"sku": "SKU-2ZAQLD"
}
✓
FILTER_SALES
5ms
13/08 16:25
▸ Input
{
"sales_slack_id": "U09347ZRTKR"
}
▸ Output
{
"decision": "CALL"
}
✓
PREPARE_CALL
3.9s
13/08 16:25
▸ Input
{
"car_brand": "suzuki",
"car_model": "xl7",
"name": "Nguy\u1ec5n \u0110\u00ecnh Trung \u0110\u0103ng",
"sku": "SKU-2ZAQLD"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1786613025.710809",
"variables": {
"anh_chi": "anh",
"car_make": "suzuki xl7 2021",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:Tr\u00ean 1 th\u00e1ng, l\u00fd do b\u00e1n: \u0110\u1ed5i xe m\u1edbi, odo: 135000, gi\u00e1 mong mu\u1ed1n: 300000000, v\u1ecb tr\u00ed: LamDong. M\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 Vu-Ca \u0111\u00e3 b\u00e1o kh\u00e1ch tr\u01b0\u1edbc \u0111\u00f3 l\u00e0 1% \u2014 khi n\u00f3i v\u1ec1 ph\u00ed ph\u1ea3i d\u00f9ng \u0110\u00daNG m\u1ee9c n\u00e0y, kh\u00f4ng b\u00e1o m\u1ee9c kh\u00e1c.",
"user_name": "Nguy\u1ec5n \u0110\u00ecnh Trung \u0110\u0103ng"
}
}
✓
OUTBOUND_CALL
10.5s
13/08 16:26
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0919560069",
"variables": {
"anh_chi": "anh",
"car_make": "suzuki xl7 2021",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:Tr\u00ean 1 th\u00e1ng, l\u00fd do b\u00e1n: \u0110\u1ed5i xe m\u1edbi, odo: 135000, gi\u00e1 mong mu\u1ed1n: 300000000, v\u1ecb tr\u00ed: LamDong. M\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 Vu-Ca \u0111\u00e3 b\u00e1o kh\u00e1ch tr\u01b0\u1edbc \u0111\u00f3 l\u00e0 1% \u2014 khi n\u00f3i v\u1ec1 ph\u00ed ph\u1ea3i d\u00f9ng \u0110\u00daNG m\u1ee9c n\u00e0y, kh\u00f4ng b\u00e1o m\u1ee9c kh\u00e1c.",
"user_name": "Nguy\u1ec5n \u0110\u00ecnh Trung \u0110\u0103ng"
}
}
▸ Output
{
"conversation_id": "conv_5001kzx72gycf3ca52qem8wjy1az",
"raw": {
"conversation_id": "conv_5001kzx72gycf3ca52qem8wjy1az",
"message": "Outbound call initiated",
"sip_call_id": "SCL_odPhnyZW4DQW",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
8m 0s
13/08 16:34
▸ Input
{
"conversation_id": "conv_5001kzx72gycf3ca52qem8wjy1az"
}
▸ Output
{
"duration_secs": 249,
"status": "done"
}
✓
TRANSCRIPT
13/08 16:34
▸ Input
{
"raw_turns": 47
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Nguy\u1ec5n \u0110\u00ecnh Trung \u0110\u0103ng \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe suzuki xl7 2021 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Alo.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5...\nClient: C\u00f2n vay.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Ch\u00fang tao kh\u00f4ng vay g\u00ec h\u1ebft \u00e1.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh kh\u00f4ng c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai m\u01b0\u01a1i m\u1ed1t ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf L\u00e2m \u0110\u1ed3ng, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u00c0, th\u00e0nh ph\u1ed1 \u0110\u00e0 L\u1ea1t em.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u1edf th\u00e0nh ph\u1ed1 \u0110\u00e0 L\u1ea1t \u1ea1. D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng m\u1ed9t tr\u0103m ba m\u01b0\u01a1i l\u0103m ngh\u00ecn kilomet, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: S\u1eddi \u1ea1.\nAgent: D\u1ea1 em xin l\u1ed7i anh, t\u00edn hi\u1ec7u v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe r\u00f5 \u1ea1. Anh c\u00f3 th\u1ec3 nh\u1eafc l\u1ea1i gi\u00fap em \u0111\u01b0\u1ee3c kh\u00f4ng \u1ea1?\nClient: \u1edc, \u0111\u00fang r\u1ed3i, trang 135.000, 134.000 m\u1ea5y tr\u0103m.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 em ghi nh\u1eadn xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng m\u1ed9t tr\u0103m ba m\u01b0\u01a1i l\u0103m ngh\u00ecn kilomet \u1ea1. D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc...\nClient: D\u1ea1.\nAgent: ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: \u0110\u00fang r\u1ed3i anh. \u1edc, c\u00f3\u00f3\u00f3 m\u1ed9t s\u1ed1 c\u00e1i, c\u00e1i, c\u00e1i, c\u00e1i va qu\u1ec7t nh\u1eb9 th\u00f4i, n\u00f3, n\u00f3 ch\u1ec9 tr\u1ea7y x\u01b0\u1edbc \u0111\u1ed3 th\u00f4i ch\u1ee9 ch\u01b0a c\u00f3-- kh\u00f4ng \u1ea3nh h\u01b0\u1edfng g\u00ec t\u1edbi k\u1ebft c\u1ea5u l\u1edd g\u00ec h\u1ebft \u00e1. Ch\u1ec9 tr\u1ea7y x\u01b0\u1edbc th\u00f4i.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh ch\u1ec9 c\u00f3 va qu\u1ec7t nh\u1eb9, tr\u1ea7y x\u01b0\u1edbc th\u00f4i ch\u1ee9 kh\u00f4ng \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn k\u1ebft c\u1ea5u \u1ea1. D\u1ea1 em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec mu\u1ed1n \u0111\u1ed5i xe m\u1edbi, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: \u1edc, t\u00ecm hi\u1ec3u th\u00ec c\u00f3 nh\u01b0ng m\u00e0 ch\u01b0a \u0111\u1eb7t c\u1ecdc t\u1ea1i ph\u1ea3i b\u00e1n \u0111\u01b0\u1ee3c th\u00ec em m\u1edbi, m\u1edbi mua xe k\u00eca ch\u1ee9 c\u00f2n, \u1edd, ch\u01b0a b\u00e1n \u0111\u01b0\u1ee3c th\u00ec c\u0169ng \u0111\u00e2u c\u00f3 mua l\u00e0m c\u00e1i g\u00ec.\nAgent: D\u1ea1 em hi\u1ec3u \u1ea1. V\u1eady l\u00e0 m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u xe m\u1edbi nh\u01b0ng ch\u01b0a \u0111\u1eb7t c\u1ecdc \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n...\nClient: M\u01b0\u1eddi m\u1ed9t \u00e0.\nAgent: xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: \u1edc, \u1edd, \u1edd, \u1edd, anh kh\u00f4ng v\u1ed9i b\u00e1n \u0111\u00e2u. Kh\u00f4ng v\u1ed9i. N\u1ebfu b\u00e1n \u0111\u01b0\u1ee3c th\u00ec anh \u0111\u1ed5i, c\u00f2n kh\u00f4ng th\u00f4i anh v\u1eabn \u0111i n\u00f3 t\u1ea1i n\u00f3 ch\u1ea1y n\u00f3 t\u1ed1t m\u00e0.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 m\u00ecnh kh\u00f4ng v\u1ed9i b\u00e1n \u1ea1. D\u1ea1 em th\u1ea5y m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh l\u00e0 ba tr\u0103m tri\u1ec7u \u0111\u1ed3ng, c\u00f3 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eea.\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 ba tr\u0103m tri\u1ec7u \u0111\u1ed3ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: D\u1ea1, \u0111\u00fang r\u1ed3i em.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n ba tr\u0103m tri\u1ec7u \u0111\u1ed3ng c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. B\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: D\u1ea1. D\u1ea1. \u1ea1.\nAgent: D\u1ea1...\nClient: C\u00e2u h\u1ecfi.\nAgent: D\u1ea1 anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, em \u01a1i.\nAgent: D\u1ea1 v\u1eady anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1, s\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng c\u00f3.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi...\nClient: D\u1ea1.\nAgent: gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: R\u1ed3i, ok.",
"length": 3495,
"turns": 45
}
✓
AI_EXTRACTION
12.4s
13/08 16:34
▸ Input
{
"model": "deepseek-v4-flash:0731-cloud",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Nguy\u1ec5n \u0110\u00ecnh Trung \u0110\u0103ng \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe suzuki xl7 2021 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Alo.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5...\nClient: C\u00f2n vay.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Ch\u00fang tao kh\u00f4ng vay g\u00ec h\u1ebft \u00e1.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh kh\u00f4ng c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai m\u01b0\u01a1i m\u1ed1t ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf L\u00e2m \u0110\u1ed3ng, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u00c0, th\u00e0nh ph\u1ed1 \u0110\u00e0 L\u1ea1t em.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u1edf th\u00e0nh ph\u1ed1 \u0110\u00e0 L\u1ea1t \u1ea1. D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng m\u1ed9t tr\u0103m ba m\u01b0\u01a1i l\u0103m ngh\u00ecn kilomet, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: S\u1eddi \u1ea1.\nAgent: D\u1ea1 em xin l\u1ed7i anh, t\u00edn hi\u1ec7u v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe r\u00f5 \u1ea1. Anh c\u00f3 th\u1ec3 nh\u1eafc l\u1ea1i gi\u00fap em \u0111\u01b0\u1ee3c kh\u00f4ng \u1ea1?\nClient: \u1edc, \u0111\u00fang r\u1ed3i, trang 135.000, 134.000 m\u1ea5y tr\u0103m.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 em ghi nh\u1eadn xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng m\u1ed9t tr\u0103m ba m\u01b0\u01a1i l\u0103m ngh\u00ecn kilomet \u1ea1. D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc...\nClient: D\u1ea1.\nAgent: ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: \u0110\u00fang r\u1ed3i anh. \u1edc, c\u00f3\u00f3\u00f3 m\u1ed9t s\u1ed1 c\u00e1i, c\u00e1i, c\u00e1i, c\u00e1i va qu\u1ec7t nh\u1eb9 th\u00f4i, n\u00f3, n\u00f3 ch\u1ec9 tr\u1ea7y x\u01b0\u1edbc \u0111\u1ed3 th\u00f4i ch\u1ee9 ch\u01b0a c\u00f3-- kh\u00f4ng \u1ea3nh h\u01b0\u1edfng g\u00ec t\u1edbi k\u1ebft c\u1ea5u l\u1edd g\u00ec h\u1ebft \u00e1. Ch\u1ec9 tr\u1ea7y x\u01b0\u1edbc th\u00f4i.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh ch\u1ec9 c\u00f3 va qu\u1ec7t nh\u1eb9, tr\u1ea7y x\u01b0\u1edbc th\u00f4i ch\u1ee9 kh\u00f4ng \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn k\u1ebft c\u1ea5u \u1ea1. D\u1ea1 em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec mu\u1ed1n \u0111\u1ed5i xe m\u1edbi, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: \u1edc, t\u00ecm hi\u1ec3u th\u00ec c\u00f3 nh\u01b0ng m\u00e0 ch\u01b0a \u0111\u1eb7t c\u1ecdc t\u1ea1i ph\u1ea3i b\u00e1n \u0111\u01b0\u1ee3c th\u00ec em m\u1edbi, m\u1edbi mua xe k\u00eca ch\u1ee9 c\u00f2n, \u1edd, ch\u01b0a b\u00e1n \u0111\u01b0\u1ee3c th\u00ec c\u0169ng \u0111\u00e2u c\u00f3 mua l\u00e0m c\u00e1i g\u00ec.\nAgent: D\u1ea1 em hi\u1ec3u \u1ea1. V\u1eady l\u00e0 m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u xe m\u1edbi nh\u01b0ng ch\u01b0a \u0111\u1eb7t c\u1ecdc \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n...\nClient: M\u01b0\u1eddi m\u1ed9t \u00e0.\nAgent: xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: \u1edc, \u1edd, \u1edd, \u1edd, anh kh\u00f4ng v\u1ed9i b\u00e1n \u0111\u00e2u. Kh\u00f4ng v\u1ed9i. N\u1ebfu b\u00e1n \u0111\u01b0\u1ee3c th\u00ec anh \u0111\u1ed5i, c\u00f2n kh\u00f4ng th\u00f4i anh v\u1eabn \u0111i n\u00f3 t\u1ea1i n\u00f3 ch\u1ea1y n\u00f3 t\u1ed1t m\u00e0.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 m\u00ecnh kh\u00f4ng v\u1ed9i b\u00e1n \u1ea1. D\u1ea1 em th\u1ea5y m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh l\u00e0 ba tr\u0103m tri\u1ec7u \u0111\u1ed3ng, c\u00f3 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eea.\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 ba tr\u0103m tri\u1ec7u \u0111\u1ed3ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: D\u1ea1, \u0111\u00fang r\u1ed3i em.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n ba tr\u0103m tri\u1ec7u \u0111\u1ed3ng c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. B\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: D\u1ea1. D\u1ea1. \u1ea1.\nAgent: D\u1ea1...\nClient: C\u00e2u h\u1ecfi.\nAgent: D\u1ea1 anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, em \u01a1i.\nAgent: D\u1ea1 v\u1eady anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1, s\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng c\u00f3.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi...\nClient: D\u1ea1.\nAgent: gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: R\u1ed3i, ok."
}
▸ Output
{
"asking_price": "300000000",
"car_history": "Xe c\u00f3 va qu\u1ec7t nh\u1eb9, tr\u1ea7y x\u01b0\u1edbc, kh\u00f4ng \u1ea3nh h\u01b0\u1edfng k\u1ebft c\u1ea5u, kh\u00f4ng ng\u1eadp n\u01b0\u1edbc",
"fee_confirmed": "TRUE",
"info_score": 11,
"intention": "SLOW",
"is_closing": true,
"is_owner": "CH\u00cdNH CH\u1ee6",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "L\u00e2m \u0110\u1ed3ng, \u0110\u00e0 L\u1ea1t",
"odo": "135000",
"sale_reason": "Mu\u1ed1n \u0111\u1ed5i xe m\u1edbi",
"status": "SUCCESS",
"summary": "Kh\u00e1ch h\u00e0ng l\u00e0 ch\u00ednh ch\u1ee7 xe Suzuki XL7 2021, kh\u00f4ng vay ng\u00e2n h\u00e0ng, xe \u0111\u00e3 ch\u1ea1y 135.000 km, ch\u1ec9 c\u00f3 va qu\u1ec7t nh\u1eb9. Kh\u00e1ch mu\u1ed1n b\u00e1n \u0111\u1ec3 \u0111\u1ed5i xe m\u1edbi nh\u01b0ng kh\u00f4ng v\u1ed9i. Gi\u00e1 mong mu\u1ed1n l\u00e0 300 tri\u1ec7u \u0111\u1ed3ng, agent \u0111\u00e3 \u0111\u1ecdc l\u1ea1i v\u00e0 x\u00e1c nh\u1eadn. Agent \u0111\u00e3 n\u00eau ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua, \u0111\u1ed3ng th\u1eddi h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m qua Zalo. Tuy nhi\u00ean, ch\u01b0a x\u00e1c nh\u1eadn r\u00f5 s\u1ed1 Zalo \u0111ang g\u1ecdi l\u00e0 \u0111\u00fang.",
"year": "2021",
"zalo_status": "FALSE"
}
✓
SLACK_POST
609ms
13/08 16:34
▸ Input
{
"sales_slack_id": "U09347ZRTKR",
"sku": "SKU-2ZAQLD",
"status": "SUCCESS",
"summary": "Kh\u00e1ch h\u00e0ng l\u00e0 ch\u00ednh ch\u1ee7 xe Suzuki XL7 2021, kh\u00f4ng vay ng\u00e2n h\u00e0ng, xe \u0111\u00e3 ch\u1ea1y 135.000 km, ch\u1ec9 c\u00f3 va qu\u1ec7t nh\u1eb9. Kh\u00e1ch mu\u1ed1n b\u00e1n \u0111\u1ec3 \u0111\u1ed5i xe m\u1edbi nh\u01b0ng kh\u00f4ng v\u1ed9i. Gi\u00e1 mong mu\u1ed1n l\u00e0 300 tri\u1ec7u \u0111\u1ed3ng, agent \u0111\u00e3 \u0111\u1ecdc l\u1ea1i v\u00e0 x\u00e1c nh\u1eadn. Agent \u0111\u00e3 n\u00eau ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua, \u0111\u1ed3ng th\u1eddi h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m qua Zalo. Tuy nhi\u00ean, ch\u01b0a x\u00e1c nh\u1eadn r\u00f5 s\u1ed1 Zalo \u0111ang g\u1ecdi l\u00e0 \u0111\u00fang."
}
▸ Output
{
"posted": true,
"thread_ts": "1786613025.710809"
}
✓
CRM_APIS
351ms
13/08 16:34
✓
CRM_ACTIVITIES
194ms
13/08 16:34
✓
SLACK_AUDIO
4.1s
13/08 16:34
✓
UPDATE_CLOSING
291ms
13/08 16:34
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Nguyễn Đình Trung Đăng đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe suzuki xl7 2021 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Đúng rồi. Agent: Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: Alo. Agent: Dạ em nghe rất rõ... Client: Còn vay. Agent: Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: Chúng tao không vay gì hết á. Agent: Dạ em ghi nhận là xe mình không còn vay góp ngân hàng ạ. Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai không hai mươi mốt phải không anh? Client: Đúng rồi. Agent: Dạ em thấy địa chỉ của anh ở Lâm Đồng, không biết cụ thể mình ở khu vực nào ạ? Client: À, thành phố Đà Lạt em. Agent: Dạ em ghi nhận là xe mình ở thành phố Đà Lạt ạ. Dạ em thấy xe đã chạy khoảng một trăm ba mươi lăm nghìn kilomet, đúng không ạ? Client: Sời ạ. Agent: Dạ em xin lỗi anh, tín hiệu vừa rồi hơi chập chờn nên em chưa nghe rõ ạ. Anh có thể nhắc lại giúp em được không ạ? Client: Ờ, đúng rồi, trang 135.000, 134.000 mấy trăm. Agent: dạ, em nắm thông tin của mình ạ! Dạ em ghi nhận xe đã chạy khoảng một trăm ba mươi lăm nghìn kilomet ạ. Dạ trong quá trình sử dụng, xe mình chắc... Client: Dạ. Agent: chưa phát sinh đâm đụng hay ngập nước đúng không anh ha? Client: Đúng rồi anh. Ờ, cóóó một số cái, cái, cái, cái va quệt nhẹ thôi, nó, nó chỉ trầy xước đồ thôi chứ chưa có-- không ảnh hưởng gì tới kết cấu lờ gì hết á. Chỉ trầy xước thôi. Agent: Dạ em ghi nhận là xe mình chỉ có va quệt nhẹ, trầy xước thôi chứ không ảnh hưởng đến kết cấu ạ. Dạ em thấy mình bán xe vì muốn đổi xe mới, đúng không ạ? Client: Đúng rồi ạ. Agent: Dạ không biết mình đã tìm hiểu hay đặt cọc mẫu xe nào chưa ạ? Client: Ờ, tìm hiểu thì có nhưng mà chưa đặt cọc tại phải bán được thì em mới, mới mua xe kìa chứ còn, ờ, chưa bán được thì cũng đâu có mua làm cái gì. Agent: Dạ em hiểu ạ. Vậy là mình đã tìm hiểu xe mới nhưng chưa đặt cọc ạ. Dạ hiện tại anh có kế hoạch bán... Client: Mười một à. Agent: xe này trong bao lâu ạ? Tầm một tuần hay hơn ạ? Client: Ờ, ờ, ờ, ờ, anh không vội bán đâu. Không vội. Nếu bán được thì anh đổi, còn không thôi anh vẫn đi nó tại nó chạy nó tốt mà. Agent: Dạ em ghi nhận là mình không vội bán ạ. Dạ em thấy mức giá mong muốn của mình là ba trăm triệu đồng, có đúng không ạ? Client: Ừ. Client: Đúng rồi. Agent: Dạ em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ ba trăm triệu đồng đúng không ạ? Client: Dạ, đúng rồi em. Agent: Dạ em ghi nhận mức giá mong muốn ba trăm triệu đồng của mình rồi ạ. Bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người mua tiềm năng để mang lại giá tốt nhất và hỗ trợ hồ sơ mua bán xe nhanh nhất cho mình ạ. Anh có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: Dạ. Dạ. ạ. Agent: Dạ... Client: Câu hỏi. Agent: Dạ anh có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: Không, em ơi. Agent: Dạ vậy anh cho em xác nhận số điện thoại em đang gọi có phải là số Zalo của anh không ạ, số này mình có chặn tìm kiếm hay nhắn tin từ người lạ không ạ? Client: Không có. Agent: Dạ em đã ghi nhận thông tin xe của mình rồi ạ, sẽ có chuyên viên Vu-Ca kết bạn và hỗ trợ tiếp tục ạ. Sau khi kết bạn Zalo anh gửi... Client: Dạ. Agent: giúp em bộ ảnh nội ngoại thất xe và giấy đăng kiểm để chuyên viên bên em hỗ trợ nhanh nhất ạ. Client: Rồi, ok.