cc9a31a7-078f-4408-b38f-64914128660d
FAILED
Time
22/09/2026 13:17:42
Duration
3m 4s
Campaign
-
Conversation ID
conv_8401m33w8jgwfp6vhvc4crb4zpvg
Recording
AI Extraction
odo
CHƯA RÕ
loan
CHƯA RÕ
year
CHƯA RÕ
status
FAILED
summary
-
is_owner
CHƯA RÕ
location
CHƯA RÕ
intention
SLOW
is_silent
-
info_score
-
is_closing
True
car_history
CHƯA RÕ
sale_reason
CHƯA RÕ
zalo_status
CHƯA RÕ
asking_price
CHƯA RÕ
fee_confirmed
FALSE
Execution Steps
✓
FIND_LEAD
38ms
22/09 13:17
▸ Input
{
"phone": "0919717374"
}
▸ Output
{
"car_brand": "Toyota",
"car_model": "Yaris Cross",
"lead_id": "cc9a31a7-078f-4408-b38f-64914128660d",
"name": "\u0110INH TU\u1ea4N ",
"sales": "U09587HTCTE",
"sku": "KDB-3W6NG6UV"
}
✓
FILTER_SALES
2ms
22/09 13:17
▸ Input
{
"sales_slack_id": "U09587HTCTE"
}
▸ Output
{
"decision": "CALL"
}
✓
PREPARE_CALL
1m 2s
22/09 13:18
▸ Input
{
"car_brand": "Toyota",
"car_model": "Yaris Cross",
"name": "\u0110INH TU\u1ea4N ",
"sku": "KDB-3W6NG6UV"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1790057741.734839",
"variables": {
"anh_chi": "anh",
"car_make": "Toyota Yaris Cross 2023",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "\u0110INH TU\u1ea4N "
}
}
✓
OUTBOUND_CALL
8.2s
22/09 13:18
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0919717374",
"variables": {
"anh_chi": "anh",
"car_make": "Toyota Yaris Cross 2023",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "\u0110INH TU\u1ea4N "
}
}
▸ Output
{
"conversation_id": "conv_8401m33w8jgwfp6vhvc4crb4zpvg",
"raw": {
"conversation_id": "conv_8401m33w8jgwfp6vhvc4crb4zpvg",
"message": "Outbound call initiated",
"sip_call_id": "SCL_AkUZrUT88bNk",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
4m 0s
22/09 13:22
▸ Input
{
"conversation_id": "conv_8401m33w8jgwfp6vhvc4crb4zpvg"
}
▸ Output
{
"duration_secs": 184,
"status": "done"
}
✓
TRANSCRIPT
22/09 13:22
▸ Input
{
"raw_turns": 41
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh \u0110INH TU\u1ea4N \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Toyota Yaris Cross 2023 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: \u00c0? \u1eeam. \u1eeam. \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1, v\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng.\nAgent: D\u1ea1, v\u1eady xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m bao nhi\u00eau \u1ea1?\nClient: N\u0103m 2023.\nAgent: D\u1ea1, em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: Kh\u00f4ng xem, kh\u00f4ng xin.\nAgent: D\u1ea1, hi\u1ec7n t\u1ea1i xe...\nClient: An Giang.\nAgent: D\u1ea1, hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c An Giang ph\u1ea3i kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1, em ghi nh\u1eadn th\u00f4ng tin xe \u0111ang \u1edf An Giang r\u1ed3i \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: M\u00f9ng 6 n\u00e8.\nAgent: D\u1ea1, em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: B\u00ean em l\u00e0 tr\u1ea3 l\u1eddi t\u1ef1 \u0111\u1ed9ng, \u1edd, b\u00ean, b\u00ean, b\u00ean, b\u00ean, b\u00ean ng\u01b0\u1eddi m\u00e1y hay l\u00e0, \u1edd, m\u1ed9t ng\u01b0\u1eddi b\u00ecnh th\u01b0\u1eddng?\nAgent: D\u1ea1 em b\u00ean Vu-Ca \u1ea1. D\u1ea1 anh cho em h\u1ecfi l\u1ea1i l\u00e0 xe m\u00ecnh...\nClient: Vu-Ca.\nAgent: D\u1ea1, xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng ...\nClient: B\u1ed1n s\u00e1u ng\u00e0n.\nAgent: D\u1ea1, xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng b\u1ed1n m\u01b0\u01a1i s\u00e1u ng\u00e0n...\nClient: R\u1ed3i, ch\u01b0a.\nAgent: D\u1ea1, em xin l\u1ed7i anh,...\nClient: D\u1ea1.\nAgent: D\u1ea1, em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: B\u1ed1n m\u01b0\u01a1i s\u00e1u ng\u00e0n, tr\u1eddi \u01a1i!\nAgent: D\u1ea1, em ghi nh\u1eadn xe...\nClient: R\u00f5 ch\u01b0a?\nAgent: D\u1ea1, em ghi nh\u1eadn xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng b\u1ed1n m\u01b0\u01a1i s\u00e1u ng\u00e0n kilomet r\u1ed3i \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng c\u00f2n, kh\u00f4ng, c\u00f2n m\u1edbi 96%. B\u1ea3o h\u00e0nh, b\u1ea3o h\u00e0nh ch\u00ednh h\u00e3ng, b\u1ea3o d\u01b0\u1ee1ng ch\u00ednh h\u00e3ng.\nAgent: D\u1ea1, em ghi nh\u1eadn xe m\u00ecnh c\u00f2n m\u1edbi v\u00e0 b\u1ea3o d\u01b0\u1ee1ng ch\u00ednh h\u00e3ng \u1ea1. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: \u0110\u1ed5i xe, kh\u00f4ng c\u00f3 l\u00fd do g\u00ec h\u1ebft.\nAgent: D\u1ea1, anh \u0111\u1ed5i xe m\u1edbi th\u00ec kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: R\u1ed3i c\u00e1i \u0111\u00f3 m\u00ecnh, m\u00ecnh kh\u00f4ng ph\u1ea3i h\u1ecfi chi n\u1eefa h\u1ea3 ta? C\u00e1i chuy\u1ec7n \u0111\u00f3 l\u00e0 chuy\u1ec7n c\u00e1 nh\u00e2n c\u1ee7a anh, \u1edd, h\u1ecfi chi d\u1ea1?\nAgent: D\u1ea1, em xin l\u1ed7i anh, em h\u1ecfi \u0111\u1ec3 n\u1eafm th\u00f4ng tin h\u1ed7 tr\u1ee3 m\u00ecnh t\u1ed1t h\u01a1n th\u00f4i \u1ea1. D\u1ea1, v\u1eady m\u00ecnh d\u1ef1 ki\u1ebfn kho\u1ea3ng bao...\nClient: N\u1eafm th\u00f4ng tin th\u00ec b\u00e2y gi\u1edd th\u00f4ng tin xe, v\u1eady th\u00ec-- m\u00e0 th\u00f4ng tin th\u00ec xe \u0111\u00f3 th\u00f4i, c\u00f2n c\u00e1i chuy\u1ec7n c\u00e1 nh\u00e2n ng\u01b0\u1eddi ta \u0111\u1ed5i xe n\u00e0o th\u00ec-- ng\u01b0\u1eddi ta mua xe n\u00e0o th\u00ec c\u00e1i chuy\u1ec7n c\u1ee7a ng\u01b0\u1eddi ta. C\u00f2n m\u00ecnh ch\u1ec9 x\u00e1c \u0111\u1ecbnh l\u00e0, \u1edd, xe \u0111\u00f3 v\u1eady, v\u1eady, v\u1eady \u0111\u00f3 th\u00ec m\u00ecnh c\u1ea7n m\u00ecnh coi th\u00f4i em.\nAgent: D\u1ea1, em hi\u1ec3u r\u1ed3i \u1ea1. D\u1ea1, v\u1eady hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: Anh th\u1ea5y, anh th\u1ea5y c\u00e1i cu\u1ed9c g\u1ecdi n\u00e0y anh kh\u00f4ng c\u1ea7n ph\u1ea3i tr\u1ea3 l\u1eddi v\u00f4 ngh\u0129a qu\u00e1 gi\u1edd. \u1edc, v\u1eady th\u00f4i nha. \u1eeam.\nAgent: D\u1ea1, em c\u1ea3m \u01a1n anh \u0111\u00e3 d\u00e0nh th\u1eddi gian trao \u0111\u1ed5i \u1ea1. Ch\u00fac anh m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1.",
"length": 2756,
"turns": 39
}
✓
AI_EXTRACTION
13.9s
22/09 13:23
▸ Input
{
"model": "deepseek-v4.1-flash:cloud",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh \u0110INH TU\u1ea4N \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Toyota Yaris Cross 2023 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: \u00c0? \u1eeam. \u1eeam. \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1, v\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng.\nAgent: D\u1ea1, v\u1eady xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m bao nhi\u00eau \u1ea1?\nClient: N\u0103m 2023.\nAgent: D\u1ea1, em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: Kh\u00f4ng xem, kh\u00f4ng xin.\nAgent: D\u1ea1, hi\u1ec7n t\u1ea1i xe...\nClient: An Giang.\nAgent: D\u1ea1, hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c An Giang ph\u1ea3i kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1, em ghi nh\u1eadn th\u00f4ng tin xe \u0111ang \u1edf An Giang r\u1ed3i \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: M\u00f9ng 6 n\u00e8.\nAgent: D\u1ea1, em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: B\u00ean em l\u00e0 tr\u1ea3 l\u1eddi t\u1ef1 \u0111\u1ed9ng, \u1edd, b\u00ean, b\u00ean, b\u00ean, b\u00ean, b\u00ean ng\u01b0\u1eddi m\u00e1y hay l\u00e0, \u1edd, m\u1ed9t ng\u01b0\u1eddi b\u00ecnh th\u01b0\u1eddng?\nAgent: D\u1ea1 em b\u00ean Vu-Ca \u1ea1. D\u1ea1 anh cho em h\u1ecfi l\u1ea1i l\u00e0 xe m\u00ecnh...\nClient: Vu-Ca.\nAgent: D\u1ea1, xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng ...\nClient: B\u1ed1n s\u00e1u ng\u00e0n.\nAgent: D\u1ea1, xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng b\u1ed1n m\u01b0\u01a1i s\u00e1u ng\u00e0n...\nClient: R\u1ed3i, ch\u01b0a.\nAgent: D\u1ea1, em xin l\u1ed7i anh,...\nClient: D\u1ea1.\nAgent: D\u1ea1, em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: B\u1ed1n m\u01b0\u01a1i s\u00e1u ng\u00e0n, tr\u1eddi \u01a1i!\nAgent: D\u1ea1, em ghi nh\u1eadn xe...\nClient: R\u00f5 ch\u01b0a?\nAgent: D\u1ea1, em ghi nh\u1eadn xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng b\u1ed1n m\u01b0\u01a1i s\u00e1u ng\u00e0n kilomet r\u1ed3i \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng c\u00f2n, kh\u00f4ng, c\u00f2n m\u1edbi 96%. B\u1ea3o h\u00e0nh, b\u1ea3o h\u00e0nh ch\u00ednh h\u00e3ng, b\u1ea3o d\u01b0\u1ee1ng ch\u00ednh h\u00e3ng.\nAgent: D\u1ea1, em ghi nh\u1eadn xe m\u00ecnh c\u00f2n m\u1edbi v\u00e0 b\u1ea3o d\u01b0\u1ee1ng ch\u00ednh h\u00e3ng \u1ea1. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: \u0110\u1ed5i xe, kh\u00f4ng c\u00f3 l\u00fd do g\u00ec h\u1ebft.\nAgent: D\u1ea1, anh \u0111\u1ed5i xe m\u1edbi th\u00ec kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: R\u1ed3i c\u00e1i \u0111\u00f3 m\u00ecnh, m\u00ecnh kh\u00f4ng ph\u1ea3i h\u1ecfi chi n\u1eefa h\u1ea3 ta? C\u00e1i chuy\u1ec7n \u0111\u00f3 l\u00e0 chuy\u1ec7n c\u00e1 nh\u00e2n c\u1ee7a anh, \u1edd, h\u1ecfi chi d\u1ea1?\nAgent: D\u1ea1, em xin l\u1ed7i anh, em h\u1ecfi \u0111\u1ec3 n\u1eafm th\u00f4ng tin h\u1ed7 tr\u1ee3 m\u00ecnh t\u1ed1t h\u01a1n th\u00f4i \u1ea1. D\u1ea1, v\u1eady m\u00ecnh d\u1ef1 ki\u1ebfn kho\u1ea3ng bao...\nClient: N\u1eafm th\u00f4ng tin th\u00ec b\u00e2y gi\u1edd th\u00f4ng tin xe, v\u1eady th\u00ec-- m\u00e0 th\u00f4ng tin th\u00ec xe \u0111\u00f3 th\u00f4i, c\u00f2n c\u00e1i chuy\u1ec7n c\u00e1 nh\u00e2n ng\u01b0\u1eddi ta \u0111\u1ed5i xe n\u00e0o th\u00ec-- ng\u01b0\u1eddi ta mua xe n\u00e0o th\u00ec c\u00e1i chuy\u1ec7n c\u1ee7a ng\u01b0\u1eddi ta. C\u00f2n m\u00ecnh ch\u1ec9 x\u00e1c \u0111\u1ecbnh l\u00e0, \u1edd, xe \u0111\u00f3 v\u1eady, v\u1eady, v\u1eady \u0111\u00f3 th\u00ec m\u00ecnh c\u1ea7n m\u00ecnh coi th\u00f4i em.\nAgent: D\u1ea1, em hi\u1ec3u r\u1ed3i \u1ea1. D\u1ea1, v\u1eady hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: Anh th\u1ea5y, anh th\u1ea5y c\u00e1i cu\u1ed9c g\u1ecdi n\u00e0y anh kh\u00f4ng c\u1ea7n ph\u1ea3i tr\u1ea3 l\u1eddi v\u00f4 ngh\u0129a qu\u00e1 gi\u1edd. \u1edc, v\u1eady th\u00f4i nha. \u1eeam.\nAgent: D\u1ea1, em c\u1ea3m \u01a1n anh \u0111\u00e3 d\u00e0nh th\u1eddi gian trao \u0111\u1ed5i \u1ea1. Ch\u00fac anh m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1."
}
▸ Output
{
"asking_price": "CH\u01afA R\u00d5",
"car_history": "CH\u01afA R\u00d5",
"fee_confirmed": "FALSE",
"info_score": 0,
"intention": "SLOW",
"is_closing": true,
"is_owner": "CH\u01afA R\u00d5",
"is_silent": false,
"loan": "CH\u01afA R\u00d5",
"location": "CH\u01afA R\u00d5",
"odo": "CH\u01afA R\u00d5",
"sale_reason": "CH\u01afA R\u00d5",
"status": "FAILED",
"summary": "",
"year": "CH\u01afA R\u00d5",
"zalo_status": "CH\u01afA R\u00d5"
}
✓
SLACK_POST
712ms
22/09 13:23
▸ Input
{
"sales_slack_id": "U09587HTCTE",
"sku": "KDB-3W6NG6UV",
"status": "FAILED",
"summary": ""
}
▸ Output
{
"posted": true,
"thread_ts": "1790057741.734839"
}
✓
CRM_APIS
370ms
22/09 13:23
✓
CRM_ACTIVITIES
233ms
22/09 13:23
✓
SLACK_AUDIO
4.4s
22/09 13:23
✓
UPDATE_CLOSING
237ms
22/09 13:23
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh ĐINH TUẤN đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe Toyota Yaris Cross 2023 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: À? Ừm. Ừm. Đúng rồi. Agent: Dạ, vậy xe mình hiện có còn vay góp ngân hàng không ạ? Client: Không. Agent: Dạ, vậy xe mình đời sản xuất năm bao nhiêu ạ? Client: Năm 2023. Agent: Dạ, em thấy địa chỉ của anh ở Thành phố Hồ Chí Minh, không biết cụ thể mình ở quận nào ạ? Client: Không xem, không xin. Agent: Dạ, hiện tại xe... Client: An Giang. Agent: Dạ, hiện tại xe mình đang ở khu vực An Giang phải không ạ? Client: Đúng rồi. Agent: Dạ, em ghi nhận thông tin xe đang ở An Giang rồi ạ. Dạ xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: Mùng 6 nè. Agent: Dạ, em xin lỗi anh, đoạn rồi tín hiệu hơi chập chờn nên em chưa nghe kịp ạ, anh nói lại giúp em với ạ? Client: Bên em là trả lời tự động, ờ, bên, bên, bên, bên, bên người máy hay là, ờ, một người bình thường? Agent: Dạ em bên Vu-Ca ạ. Dạ anh cho em hỏi lại là xe mình... Client: Vu-Ca. Agent: Dạ, xe mình hiện đã chạy khoảng ... Client: Bốn sáu ngàn. Agent: Dạ, xe mình hiện đã chạy khoảng bốn mươi sáu ngàn... Client: Rồi, chưa. Agent: Dạ, em xin lỗi anh,... Client: Dạ. Agent: Dạ, em xin lỗi anh, đoạn rồi tín hiệu hơi chập chờn nên em chưa nghe kịp ạ, anh nói lại giúp em với ạ? Client: Bốn mươi sáu ngàn, trời ơi! Agent: Dạ, em ghi nhận xe... Client: Rõ chưa? Agent: Dạ, em ghi nhận xe đã chạy khoảng bốn mươi sáu ngàn kilomet rồi ạ. Dạ không biết xe mình có từng va chạm nặng hay bị ngập nước gì không ạ? Client: Không còn, không, còn mới 96%. Bảo hành, bảo hành chính hãng, bảo dưỡng chính hãng. Agent: Dạ, em ghi nhận xe mình còn mới và bảo dưỡng chính hãng ạ. Dạ anh bán xe lần này vì lý do gì ạ? Client: Đổi xe, không có lý do gì hết. Agent: Dạ, anh đổi xe mới thì không biết mình đã tìm hiểu hay đặt cọc mẫu xe nào chưa ạ? Client: Rồi cái đó mình, mình không phải hỏi chi nữa hả ta? Cái chuyện đó là chuyện cá nhân của anh, ờ, hỏi chi dạ? Agent: Dạ, em xin lỗi anh, em hỏi để nắm thông tin hỗ trợ mình tốt hơn thôi ạ. Dạ, vậy mình dự kiến khoảng bao... Client: Nắm thông tin thì bây giờ thông tin xe, vậy thì-- mà thông tin thì xe đó thôi, còn cái chuyện cá nhân người ta đổi xe nào thì-- người ta mua xe nào thì cái chuyện của người ta. Còn mình chỉ xác định là, ờ, xe đó vậy, vậy, vậy đó thì mình cần mình coi thôi em. Agent: Dạ, em hiểu rồi ạ. Dạ, vậy hiện tại anh có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn ạ? Client: Anh thấy, anh thấy cái cuộc gọi này anh không cần phải trả lời vô nghĩa quá giờ. Ờ, vậy thôi nha. Ừm. Agent: Dạ, em cảm ơn anh đã dành thời gian trao đổi ạ. Chúc anh một ngày tốt lành ạ.