a080054d-a7f0-41fd-b3bf-4293be6b5c9a
SUCCESS
Time
09/08/2026 20:33:03
Duration
4m 48s
Campaign
-
Conversation ID
conv_9201kzkbm8axf1a9xnn7erx979zd
Recording
AI Extraction
odo
70000
loan
KHÔNG VAY NGÂN HÀNG
year
2013
status
SUCCESS
summary
Cuộc gọi giữa agent Mỹ Linh và chị Thanh Pham về xe Inova. Xe mua lại nhưng đã sang tên chính chủ, không vay ngân hàng, đời 2013, ODO 70.000 km, không đâm đụng ngập nước. Khách muốn bán nhanh nếu được giá nhưng chưa đưa ra giá cụ thể. Agent đã xác nhận Zalo, nói rõ phí dịch vụ 1% và hướng dẫn gửi ảnh sau kết bạn. Cuộc gọi kết thúc với lời hẹn chuyên viên hỗ trợ tiếp.
is_owner
CHÍNH CHỦ
location
CHƯA RÕ
intention
FAST
is_silent
-
info_score
9
is_closing
True
car_history
Không đâm đụng, ngập nước
sale_reason
CHƯA RÕ
zalo_status
TRUE
asking_price
CHƯA RÕ
fee_confirmed
TRUE
Execution Steps
✓
FIND_LEAD
200ms
09/08 20:33
▸ Input
{
"phone": "0944201449"
}
▸ Output
{
"car_brand": "inova",
"car_model": "N/A",
"lead_id": "a080054d-a7f0-41fd-b3bf-4293be6b5c9a",
"name": "Thanh Pham",
"sales": "U09587HTCTE",
"sku": "FB-2Y96TEUJ"
}
✓
FILTER_SALES
7ms
09/08 20:33
▸ Input
{
"sales_slack_id": "U09587HTCTE"
}
▸ Output
{
"decision": "CALL"
}
✓
PREPARE_CALL
2.1s
09/08 20:33
▸ Input
{
"car_brand": "inova",
"car_model": "N/A",
"name": "Thanh Pham",
"sku": "FB-2Y96TEUJ"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1786282261.857129",
"variables": {
"anh_chi": "ch\u1ecb",
"car_make": "inova N/A",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Thanh Pham"
}
}
✓
OUTBOUND_CALL
9.8s
09/08 20:33
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0944201449",
"variables": {
"anh_chi": "ch\u1ecb",
"car_make": "inova N/A",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Thanh Pham"
}
}
▸ Output
{
"conversation_id": "conv_9201kzkbm8axf1a9xnn7erx979zd",
"raw": {
"conversation_id": "conv_9201kzkbm8axf1a9xnn7erx979zd",
"message": "Outbound call initiated",
"sip_call_id": "SCL_bGbqNDt9pNbZ",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
8m 0s
09/08 20:41
▸ Input
{
"conversation_id": "conv_9201kzkbm8axf1a9xnn7erx979zd"
}
▸ Output
{
"duration_secs": 288,
"status": "done"
}
✓
TRANSCRIPT
09/08 20:41
▸ Input
{
"raw_turns": 54
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i ch\u1ecb Thanh Pham \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe inova N/A \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: D\u1ea1 c\u00f3. D\u1ea1 c\u00f3.\nAgent: D\u1ea1 xe...\nClient: H\u00f4ng, mua c\u0169.\nAgent: D\u1ea1 xe m\u00ecnh mua l\u1ea1i \u1ea1. V\u1eady hi\u1ec7n t\u1ea1i xe \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7...\nClient: Ch\u1ee9, \u1edd, \u00e0, ch\u00ednh ch\u1ee7 \u1ea1.\nAgent: d\u1ea1, em n\u1eafm ...\nClient: Ch\u00ednh ch\u1ee7 r\u1ed3i con.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 em n\u1eafm \u0111\u01b0\u1ee3c r\u1ed3i \u1ea1. V\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u00c0, kh\u00f4ng vay.\nAgent: D\u1ea1 kh\u00f4ng vay \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi l\u0103m ph\u1ea3i kh\u00f4ng \u1ea1?\nClient: Hai tr\u0103m m\u01b0\u01a1i, hai tr\u0103m m\u01b0\u1eddi ba.\nAgent: D\u1ea1 hai kh\u00f4ng m\u01b0\u1eddi...\nClient: Hai kh\u00f4ng m\u01b0\u1eddi ba, con.\nAgent: D\u1ea1 hai kh\u00f4ng m\u01b0\u1eddi ba \u1ea1. Em ghi nh\u1eadn r\u1ed3i \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u00c0, l\u00e0m m\u1ea5t t\u00ean em \u0111i r\u1ed3i.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 em xin l\u1ed7i ch\u1ecb \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: \u1edcm, 7.000 hay l\u00e0 70.000 g\u00ec \u0111\u00f3.\nAgent: D\u1ea1 b\u1ea3y m\u01b0\u01a1i ngh\u00ecn kilomet...\nClient: S\u1ebd m\u1ea5y, m\u1ea5y ch\u1ee5c ng\u00e0n. \u1edc, \u1edd, ch\u1eafc 70.000 \u0111\u1ed3ng anh em nh\u00e9 ch\u1ecb.\nAgent: D\u1ea1 b\u1ea3y m\u01b0\u01a1i ngh\u00ecn kilomet \u1ea1. D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc...\nClient: \u1edc.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng ch\u1ecb ha?\nClient: D\u1ea1, kh\u00f4ng.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 kh\u00f4ng \u1ea1. D\u1ea1 em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec mu\u1ed1n \u0111\u1ed5i sang xe m\u1edbi \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: D\u1ea1, ch\u01b0a, ch\u01b0a c\u00f3 d\u1ef1 tr\u00f9 \u0111\u00e2u.\nAgent: D\u1ea1 m\u00ecnh ch\u01b0a c\u00f3 d\u1ef1 tr\u00f9 \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh ch\u1ecb c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: \u00c0, n\u1ebfu m\u00e0 \u0111\u01b0\u1ee3c th\u00ec, \u01a1, h\u1ecfi gi\u00e1 xem \u0111\u01b0\u1ee3c th\u00ec b\u00e1n lu\u00f4n.\nAgent: D\u1ea1 n\u1ebfu \u0111\u01b0\u1ee3c gi\u00e1 th\u00ec m\u00ecnh b\u00e1n lu\u00f4n \u1ea1. D\u1ea1 anh ch\u1ecb mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: D\u1ea1, kh\u00f4ng bi\u1ebft n\u1eefa, m\u00e0 gi\u00e1 bao nhi\u00eau m\u1edbi b\u00e1n \u0111\u01b0\u1ee3c em ch\u1ee9 t\u1ea1i kh\u00f4ng c\u00f3 t\u00ecnh b\u00e1n th\u1ebf kh\u00f4ng bi\u1ebft .\nAgent: D\u1ea1 m\u00ecnh c\u00f3 nh\u1eafm ch\u1eebng s\u1ebd b\u00e1n xe n\u00e0y trong kho\u1ea3ng gi\u00e1 bao nhi\u00eau ch\u01b0a \u1ea1 \u0111\u1ec3 b\u00ean em h\u1ed7 tr\u1ee3 k\u1ebft n\u1ed1i t\u1ed1t h\u01a1n \u1ea1?\nClient: Th\u00ec \u00e0, b\u00e1n, \u01a1, kh\u00f4ng bi\u1ebft v\u00ec t\u1ea1i v\u00ec, \u1edd, mua, \u00e1, mua t\u1edbi ba tr\u0103m m\u1ea5y l\u1eadn m\u00e0 gi\u1edd b\u00e1n kh\u00f4ng bi\u1ebft c\u00f3 bao nhi\u00eau kh\u00f4ng.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft anh ch\u1ecb c\u00f3 tham ...\nClient: Th\u00ec t\u1ea1i v\u00ec gi\u1ed1ng nh\u01b0 l\u00e0 gi\u00e1 th\u1ecb tr\u01b0\u1eddng th\u00ec n\u00f3 h\u1ea1 l\u1eafm r\u1ed3i m\u00e0 kh\u00f4ng bi\u1ebft m\u00e1 l\u00e0 bao nhi\u00eau. C\u00f4, \u01a1, c\u00f4 \u0111\u1ecbnh gi\u00e1 xe bao, xe bao nhi\u00eau c\u00f4?\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 v\u1eady \u0111\u1ec3 em b\u00e1o l\u1ea1i v\u1edbi chuy\u00ean vi\u00ean Vu-Ca h\u1ed7 tr\u1ee3 m\u00ecnh \u0111\u1ecbnh gi\u00e1 chu\u1ea9n nh\u1ea5t khi k\u1ebft n\u1ed1i nh\u00e9 \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh ch\u1ecb c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u1eea.\nClient: \u1eeam.\nAgent: D\u1ea1 anh ch\u1ecb cho em x\u00e1c nh\u1eadn...\nClient: R\u1ed3i.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a m\u00ecnh kh\u00f4ng \u1ea1, s\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng \u1ea1?\nClient: \u1edcm, \u00e0, c\u00e1i, \u1edd, c\u00e1i g\u1ecdi s\u1ed1 n\u00e0y \u00e1 h\u1ea3 c\u00f4?\nAgent: D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1.\nClient: \u1eeam.\nAgent: D\u1ea1 s\u1ed1 n\u00e0y c\u00f3 ph\u1ea3i s\u1ed1 Zalo c\u1ee7a ...\nClient: D\u1ea1 c\u00f3 r\u1ed3i con.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! d\u1ea1, em n\u1eafm th\u00f4ng...\nClient: \u00c0, ph\u1ea3i, s\u1ed1 em.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh ch\u1ecb...\nClient: D\u1ea1, d\u1ea1.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: D\u1ea1, d\u1ea1, d\u1ea1.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n ch\u1ecb \u0111\u00e3 d\u00e0nh th\u1eddi gian trao \u0111\u1ed5i \u1ea1. Ch\u00fac ch\u1ecb m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1!",
"length": 3667,
"turns": 52
}
✓
AI_EXTRACTION
10.9s
09/08 20:41
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i ch\u1ecb Thanh Pham \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe inova N/A \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: D\u1ea1 c\u00f3. D\u1ea1 c\u00f3.\nAgent: D\u1ea1 xe...\nClient: H\u00f4ng, mua c\u0169.\nAgent: D\u1ea1 xe m\u00ecnh mua l\u1ea1i \u1ea1. V\u1eady hi\u1ec7n t\u1ea1i xe \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7...\nClient: Ch\u1ee9, \u1edd, \u00e0, ch\u00ednh ch\u1ee7 \u1ea1.\nAgent: d\u1ea1, em n\u1eafm ...\nClient: Ch\u00ednh ch\u1ee7 r\u1ed3i con.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 em n\u1eafm \u0111\u01b0\u1ee3c r\u1ed3i \u1ea1. V\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u00c0, kh\u00f4ng vay.\nAgent: D\u1ea1 kh\u00f4ng vay \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi l\u0103m ph\u1ea3i kh\u00f4ng \u1ea1?\nClient: Hai tr\u0103m m\u01b0\u01a1i, hai tr\u0103m m\u01b0\u1eddi ba.\nAgent: D\u1ea1 hai kh\u00f4ng m\u01b0\u1eddi...\nClient: Hai kh\u00f4ng m\u01b0\u1eddi ba, con.\nAgent: D\u1ea1 hai kh\u00f4ng m\u01b0\u1eddi ba \u1ea1. Em ghi nh\u1eadn r\u1ed3i \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u00c0, l\u00e0m m\u1ea5t t\u00ean em \u0111i r\u1ed3i.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 em xin l\u1ed7i ch\u1ecb \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: \u1edcm, 7.000 hay l\u00e0 70.000 g\u00ec \u0111\u00f3.\nAgent: D\u1ea1 b\u1ea3y m\u01b0\u01a1i ngh\u00ecn kilomet...\nClient: S\u1ebd m\u1ea5y, m\u1ea5y ch\u1ee5c ng\u00e0n. \u1edc, \u1edd, ch\u1eafc 70.000 \u0111\u1ed3ng anh em nh\u00e9 ch\u1ecb.\nAgent: D\u1ea1 b\u1ea3y m\u01b0\u01a1i ngh\u00ecn kilomet \u1ea1. D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc...\nClient: \u1edc.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng ch\u1ecb ha?\nClient: D\u1ea1, kh\u00f4ng.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 kh\u00f4ng \u1ea1. D\u1ea1 em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec mu\u1ed1n \u0111\u1ed5i sang xe m\u1edbi \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: D\u1ea1, ch\u01b0a, ch\u01b0a c\u00f3 d\u1ef1 tr\u00f9 \u0111\u00e2u.\nAgent: D\u1ea1 m\u00ecnh ch\u01b0a c\u00f3 d\u1ef1 tr\u00f9 \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh ch\u1ecb c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: \u00c0, n\u1ebfu m\u00e0 \u0111\u01b0\u1ee3c th\u00ec, \u01a1, h\u1ecfi gi\u00e1 xem \u0111\u01b0\u1ee3c th\u00ec b\u00e1n lu\u00f4n.\nAgent: D\u1ea1 n\u1ebfu \u0111\u01b0\u1ee3c gi\u00e1 th\u00ec m\u00ecnh b\u00e1n lu\u00f4n \u1ea1. D\u1ea1 anh ch\u1ecb mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: D\u1ea1, kh\u00f4ng bi\u1ebft n\u1eefa, m\u00e0 gi\u00e1 bao nhi\u00eau m\u1edbi b\u00e1n \u0111\u01b0\u1ee3c em ch\u1ee9 t\u1ea1i kh\u00f4ng c\u00f3 t\u00ecnh b\u00e1n th\u1ebf kh\u00f4ng bi\u1ebft .\nAgent: D\u1ea1 m\u00ecnh c\u00f3 nh\u1eafm ch\u1eebng s\u1ebd b\u00e1n xe n\u00e0y trong kho\u1ea3ng gi\u00e1 bao nhi\u00eau ch\u01b0a \u1ea1 \u0111\u1ec3 b\u00ean em h\u1ed7 tr\u1ee3 k\u1ebft n\u1ed1i t\u1ed1t h\u01a1n \u1ea1?\nClient: Th\u00ec \u00e0, b\u00e1n, \u01a1, kh\u00f4ng bi\u1ebft v\u00ec t\u1ea1i v\u00ec, \u1edd, mua, \u00e1, mua t\u1edbi ba tr\u0103m m\u1ea5y l\u1eadn m\u00e0 gi\u1edd b\u00e1n kh\u00f4ng bi\u1ebft c\u00f3 bao nhi\u00eau kh\u00f4ng.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft anh ch\u1ecb c\u00f3 tham ...\nClient: Th\u00ec t\u1ea1i v\u00ec gi\u1ed1ng nh\u01b0 l\u00e0 gi\u00e1 th\u1ecb tr\u01b0\u1eddng th\u00ec n\u00f3 h\u1ea1 l\u1eafm r\u1ed3i m\u00e0 kh\u00f4ng bi\u1ebft m\u00e1 l\u00e0 bao nhi\u00eau. C\u00f4, \u01a1, c\u00f4 \u0111\u1ecbnh gi\u00e1 xe bao, xe bao nhi\u00eau c\u00f4?\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 v\u1eady \u0111\u1ec3 em b\u00e1o l\u1ea1i v\u1edbi chuy\u00ean vi\u00ean Vu-Ca h\u1ed7 tr\u1ee3 m\u00ecnh \u0111\u1ecbnh gi\u00e1 chu\u1ea9n nh\u1ea5t khi k\u1ebft n\u1ed1i nh\u00e9 \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh ch\u1ecb c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u1eea.\nClient: \u1eeam.\nAgent: D\u1ea1 anh ch\u1ecb cho em x\u00e1c nh\u1eadn...\nClient: R\u1ed3i.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a m\u00ecnh kh\u00f4ng \u1ea1, s\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng \u1ea1?\nClient: \u1edcm, \u00e0, c\u00e1i, \u1edd, c\u00e1i g\u1ecdi s\u1ed1 n\u00e0y \u00e1 h\u1ea3 c\u00f4?\nAgent: D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1.\nClient: \u1eeam.\nAgent: D\u1ea1 s\u1ed1 n\u00e0y c\u00f3 ph\u1ea3i s\u1ed1 Zalo c\u1ee7a ...\nClient: D\u1ea1 c\u00f3 r\u1ed3i con.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! d\u1ea1, em n\u1eafm th\u00f4ng...\nClient: \u00c0, ph\u1ea3i, s\u1ed1 em.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh ch\u1ecb...\nClient: D\u1ea1, d\u1ea1.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: D\u1ea1, d\u1ea1, d\u1ea1.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n ch\u1ecb \u0111\u00e3 d\u00e0nh th\u1eddi gian trao \u0111\u1ed5i \u1ea1. Ch\u00fac ch\u1ecb m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1!"
}
▸ Output
{
"asking_price": "CH\u01afA R\u00d5",
"car_history": "Kh\u00f4ng \u0111\u00e2m \u0111\u1ee5ng, ng\u1eadp n\u01b0\u1edbc",
"fee_confirmed": "TRUE",
"info_score": 9,
"intention": "FAST",
"is_closing": true,
"is_owner": "CH\u00cdNH CH\u1ee6",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "CH\u01afA R\u00d5",
"odo": "70000",
"sale_reason": "CH\u01afA R\u00d5",
"status": "SUCCESS",
"summary": "Cu\u1ed9c g\u1ecdi gi\u1eefa agent M\u1ef9 Linh v\u00e0 ch\u1ecb Thanh Pham v\u1ec1 xe Inova. Xe mua l\u1ea1i nh\u01b0ng \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7, kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u0111\u1eddi 2013, ODO 70.000 km, kh\u00f4ng \u0111\u00e2m \u0111\u1ee5ng ng\u1eadp n\u01b0\u1edbc. Kh\u00e1ch mu\u1ed1n b\u00e1n nhanh n\u1ebfu \u0111\u01b0\u1ee3c gi\u00e1 nh\u01b0ng ch\u01b0a \u0111\u01b0a ra gi\u00e1 c\u1ee5 th\u1ec3. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo, n\u00f3i r\u00f5 ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh sau k\u1ebft b\u1ea1n. Cu\u1ed9c g\u1ecdi k\u1ebft th\u00fac v\u1edbi l\u1eddi h\u1eb9n chuy\u00ean vi\u00ean h\u1ed7 tr\u1ee3 ti\u1ebfp.",
"year": "2013",
"zalo_status": "TRUE"
}
✓
SLACK_POST
634ms
09/08 20:41
▸ Input
{
"sales_slack_id": "U09587HTCTE",
"sku": "FB-2Y96TEUJ",
"status": "SUCCESS",
"summary": "Cu\u1ed9c g\u1ecdi gi\u1eefa agent M\u1ef9 Linh v\u00e0 ch\u1ecb Thanh Pham v\u1ec1 xe Inova. Xe mua l\u1ea1i nh\u01b0ng \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7, kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u0111\u1eddi 2013, ODO 70.000 km, kh\u00f4ng \u0111\u00e2m \u0111\u1ee5ng ng\u1eadp n\u01b0\u1edbc. Kh\u00e1ch mu\u1ed1n b\u00e1n nhanh n\u1ebfu \u0111\u01b0\u1ee3c gi\u00e1 nh\u01b0ng ch\u01b0a \u0111\u01b0a ra gi\u00e1 c\u1ee5 th\u1ec3. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo, n\u00f3i r\u00f5 ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh sau k\u1ebft b\u1ea1n. Cu\u1ed9c g\u1ecdi k\u1ebft th\u00fac v\u1edbi l\u1eddi h\u1eb9n chuy\u00ean vi\u00ean h\u1ed7 tr\u1ee3 ti\u1ebfp."
}
▸ Output
{
"posted": true,
"thread_ts": "1786282261.857129"
}
✓
CRM_APIS
262ms
09/08 20:41
✓
CRM_ACTIVITIES
159ms
09/08 20:41
✓
SLACK_AUDIO
4.8s
09/08 20:41
✓
UPDATE_CLOSING
299ms
09/08 20:41
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải chị Thanh Pham đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe inova N/A ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Dạ có. Dạ có. Agent: Dạ xe... Client: Hông, mua cũ. Agent: Dạ xe mình mua lại ạ. Vậy hiện tại xe đã sang tên chính chủ chưa hay còn đứng ủ... Client: Chứ, ờ, à, chính chủ ạ. Agent: dạ, em nắm ... Client: Chính chủ rồi con. Agent: dạ, em nắm thông tin của mình ạ! Dạ em nắm được rồi ạ. Vậy xe mình hiện có còn vay góp ngân hàng không ạ? Client: À, không vay. Agent: Dạ không vay ạ. Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai không mười lăm phải không ạ? Client: Hai trăm mươi, hai trăm mười ba. Agent: Dạ hai không mười... Client: Hai không mười ba, con. Agent: Dạ hai không mười ba ạ. Em ghi nhận rồi ạ. Dạ hiện tại xe mình đang ở khu vực nào ạ? Client: À, làm mất tên em đi rồi. Agent: dạ, em nắm thông tin của mình ạ! Dạ em xin lỗi chị ạ. Dạ xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: Ờm, 7.000 hay là 70.000 gì đó. Agent: Dạ bảy mươi nghìn kilomet... Client: Sẽ mấy, mấy chục ngàn. Ờ, ờ, chắc 70.000 đồng anh em nhé chị. Agent: Dạ bảy mươi nghìn kilomet ạ. Dạ trong quá trình sử dụng, xe mình chắc... Client: Ờ. Agent: dạ, em nắm thông tin của mình ạ! chưa phát sinh đâm đụng hay ngập nước đúng không chị ha? Client: Dạ, không. Agent: dạ, em nắm thông tin của mình ạ! Dạ không ạ. Dạ em thấy mình bán xe vì muốn đổi sang xe mới đúng không ạ? Client: Dạ, chưa, chưa có dự trù đâu. Agent: Dạ mình chưa có dự trù ạ. Dạ hiện tại anh chị có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn ạ? Client: À, nếu mà được thì, ơ, hỏi giá xem được thì bán luôn. Agent: Dạ nếu được giá thì mình bán luôn ạ. Dạ anh chị mong muốn bán xe này với mức giá khoảng bao nhiêu ạ? Client: Dạ, không biết nữa, mà giá bao nhiêu mới bán được em chứ tại không có tình bán thế không biết . Agent: Dạ mình có nhắm chừng sẽ bán xe này trong khoảng giá bao nhiêu chưa ạ để bên em hỗ trợ kết nối tốt hơn ạ? Client: Thì à, bán, ơ, không biết vì tại vì, ờ, mua, á, mua tới ba trăm mấy lận mà giờ bán không biết có bao nhiêu không. Agent: Dạ không biết anh chị có tham ... Client: Thì tại vì giống như là giá thị trường thì nó hạ lắm rồi mà không biết má là bao nhiêu. Cô, ơ, cô định giá xe bao, xe bao nhiêu cô? Agent: dạ, em nắm thông tin của mình ạ! Dạ vậy để em báo lại với chuyên viên Vu-Ca hỗ trợ mình định giá chuẩn nhất khi kết nối nhé ạ. Dạ bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người mua tiềm năng để mang lại giá tốt nhất và hỗ trợ hồ sơ mua bán xe nhanh nhất cho mình ạ. Anh chị có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: Ừ. Client: Ừm. Agent: Dạ anh chị cho em xác nhận... Client: Rồi. Agent: dạ, em nắm thông tin của mình ạ! số điện thoại em đang gọi có phải là số Zalo của mình không ạ, số này mình có chặn tìm kiếm hay nhắn tin từ người lạ không ạ? Client: Ờm, à, cái, ờ, cái gọi số này á hả cô? Agent: Dạ đúng rồi ạ. Client: Ừm. Agent: Dạ số này có phải số Zalo của ... Client: Dạ có rồi con. Agent: dạ, em nắm thông tin của mình ạ! dạ, em nắm thông... Client: À, phải, số em. Agent: dạ, em nắm thông tin của mình ạ! Dạ em đã ghi nhận thông tin xe của mình rồi ạ, sẽ có chuyên viên Vu-Ca kết bạn và hỗ trợ tiếp tục ạ. Sau khi kết bạn Zalo anh chị... Client: Dạ, dạ. Agent: dạ, em nắm thông tin của mình ạ! gửi giúp em bộ ảnh nội ngoại thất xe và giấy đăng kiểm để chuyên viên bên em hỗ trợ nhanh nhất ạ. Client: Dạ, dạ, dạ. Agent: Dạ em cảm ơn chị đã dành thời gian trao đổi ạ. Chúc chị một ngày tốt lành ạ!