8123f636-fff3-4f1a-94bd-b76e9e597afa
SUCCESS
Time
08/08/2026 11:09:40
Duration
3m 39s
Campaign
-
Conversation ID
conv_8801kzfrzyn7f0e98camccfbgxnk
Recording
AI Extraction
odo
200000
loan
KHÔNG VAY NGÂN HÀNG
year
2014
status
SUCCESS
summary
Cuộc gọi thành công với khách hàng chính chủ. Agent đã xác nhận thông tin xe, giá bán 380 triệu, phí dịch vụ 1%, và Zalo đúng số đang gọi. Khách hàng đồng ý và đã gửi ảnh xe. Agent đã hướng dẫn gửi ảnh và giấy tờ qua Zalo.
is_owner
CHÍNH CHỦ
location
Hà Nội, phường Thanh Luyện
intention
SLOW
is_silent
-
info_score
9
is_closing
True
car_history
Không va chạm, không ngập nước, còn nguyên vẹn
sale_reason
Không sử dụng nên lãng phí
zalo_status
TRUE
asking_price
380000000
fee_confirmed
TRUE
Execution Steps
✓
FIND_LEAD
12ms
08/08 11:09
▸ Input
{
"phone": "0976568672"
}
▸ Output
{
"car_brand": "Mazda",
"car_model": "CX5",
"lead_id": "8123f636-fff3-4f1a-94bd-b76e9e597afa",
"name": "Ha Mai",
"sales": "U0B6K3SKXB7",
"sku": "FB-TPVZ2U9R"
}
✓
FILTER_SALES
2ms
08/08 11:09
▸ Input
{
"sales_slack_id": "U0B6K3SKXB7"
}
▸ Output
{
"decision": "CALL"
}
✓
PREPARE_CALL
2.2s
08/08 11:09
▸ Input
{
"car_brand": "Mazda",
"car_model": "CX5",
"name": "Ha Mai",
"sku": "FB-TPVZ2U9R"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1786162065.072949",
"variables": {
"anh_chi": "ch\u1ecb",
"car_make": "Mazda CX5 2014",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Ha Mai"
}
}
✓
OUTBOUND_CALL
41.0s
08/08 11:10
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0976568672",
"variables": {
"anh_chi": "ch\u1ecb",
"car_make": "Mazda CX5 2014",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Ha Mai"
}
}
▸ Output
{
"conversation_id": "conv_8801kzfrzyn7f0e98camccfbgxnk",
"raw": {
"conversation_id": "conv_8801kzfrzyn7f0e98camccfbgxnk",
"message": "Outbound call initiated",
"sip_call_id": "SCL_jgwYTB6cqqEN",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
4m 0s
08/08 11:14
▸ Input
{
"conversation_id": "conv_8801kzfrzyn7f0e98camccfbgxnk"
}
▸ Output
{
"duration_secs": 219,
"status": "done"
}
✓
TRANSCRIPT
08/08 11:14
▸ Input
{
"raw_turns": 47
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i ch\u1ecb Ha Mai \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Mazda CX5 2014 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: D\u1ea1 c\u00f3.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng.\nAgent: D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi b\u1ed1n ph\u1ea3i kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: Th\u00e0nh Luy\u1ec7n, H\u00e0 N\u1ed9i.\nAgent: D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a ch\u1ecb \u1edf Th\u00e0nh Luy\u1ec7n, H\u00e0 N\u1ed9i, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: \u1edc, ph\u01b0\u1eddng Thanh Luy\u1ec7n.\nAgent: D\u1ea1 em ghi nh\u1eadn \u0111\u1ecba ch\u1ec9 c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: H\u01a1n 20 v\u1ea1n m\u1ed9t t\u00ed.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u0111\u00e3 ch\u1ea1y h\u01a1n hai m\u01b0\u01a1i v\u1ea1n kilomet r\u1ed3i \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: \u1eeam. Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng va ch\u1ea1m, kh\u00f4ng ng\u1eadp n\u01b0\u1edbc, kh\u00f4ng x\u01b0\u1edbc, kh\u00f4ng c\u00f3 va ch\u1ea1m g\u00ec h\u1ebft, c\u00f2n nguy\u00ean v\u1eb9n.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh c\u00f2n nguy\u00ean v\u1eb9n \u1ea1. D\u1ea1 ch\u1ecb b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: Th\u00ec kh\u00f4ng \u0111i th\u00ec \u0111\u1ec3 l\u00e2u qu\u00e1 kh\u00f4ng \u0111i \u0111\u00e2y n\u00e0y th\u00ec n\u00f3, n\u00f3 l\u00e3ng ph\u00ed th\u00f4i.\nAgent: D\u1ea1 em hi\u1ec3u \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i ch\u1ecb c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n ...\nClient: C\u00f3 d\u00f9ng \u0111\u1ebfn. \u1eeam.\nAgent: D\u1ea1 em hi\u1ec3u \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i ch\u1ecb c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: C\u00f3 kh\u00e1ch mua l\u00e0 b\u00e1n l\u00fac \u0111\u1ea5y th\u00f4i, c\u0169ng ch\u1ea3 \u0111i \u0111\u00e2u m\u00e0 v\u1ed9i v\u00e0 g\u1ea5p c\u1ea3.\nAgent: D\u1ea1 em hi\u1ec3u \u1ea1. D\u1ea1 ch\u1ecb mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: Kho\u1ea3ng 350 tri\u1ec7u.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc...\nClient: Ch\u1ee9 h\u1ecd gi\u1ea3 380.000 th\u00f4i, n\u00e0y kh\u00f4ng b\u00e1n. Th\u00ec b\u00e2y gi\u1edd b\u00e1n 380.000.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 ba tr\u0103m t\u00e1m m\u01b0\u01a1i tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nClient: \u1eeam.\nAgent: D\u1ea1 em ghi...\nClient: \u1eeam, kh\u00f4ng bao, kh\u00f4ng c\u00f3 bao g\u00ec h\u1ebft c\u1ea3. Kh\u00f4ng bao xong t\u00ean, kh\u00f4ng h\u1ed3 s\u01a1 g\u00ec h\u1ebft, c\u1ee9 gi\u00e1 th\u1ebf th\u00f4i, ba tr\u0103m t\u00e1m.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n ba tr\u0103m t\u00e1m m\u01b0\u01a1i tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. D\u1ea1 ch\u1ecb c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1...\nClient: \u1eea.\nClient: Mua ph\u1ea7n tr\u0103m \u00e1?\nAgent: D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1, m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n...\nClient: Su\u1ed1t ph\u00ed m\u1ed9t ph\u1ea7n tr\u0103m \u00e1? Ba tr\u0103m t\u00e1m t\u1ee9c l\u00e0 ba tri\u1ec7u t\u00e1m th\u00f4i ch\u1ee9 g\u00ec?\nAgent: D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1. D\u1ea1 ch\u1ecb c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay...\nClient: H\u1eebm, th\u1ebf th\u00ec \u0111\u01b0\u1ee3c r\u1ed3i \u1ea1. Kh\u00f4ng, kh\u00f4ng, anh h\u1ecfi th\u1ebf th\u00f4i.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. D\u1ea1 ch\u1ecb c\u00f3 th\u1eafc m\u1eafc...\nClient: Em c\u00f3 nh\u1eadn, \u1edd, kh\u00e1ch h\u00e0ng mua, kh\u00e1ch-- c\u00e1i l\u1ed1i ca-ca-salon \u00f4 t\u00f4.\nAgent: D\u1ea1 b\u00ean em k\u1ebft n\u1ed1i v\u1edbi h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng, trong \u0111\u00f3 c\u00f3 c\u1ea3 c\u00e1c salon \u00f4 t\u00f4 v\u00e0 ng\u01b0\u1eddi mua c\u00e1 nh\u00e2n \u1ea1. D\u1ea1 ch\u1ecb c\u00f3 th\u1eafc m\u1eafc g\u00ec th\u00eam kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nAgent: D\u1ea1 anh ch\u1ecb cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho...\nClient: Kh\u00f4ng, c\u1ea3m \u01a1n ch\u1ecb.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. D\u1ea1 anh ch\u1ecb cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh ch\u1ecb kh\u00f4ng \u1ea1, s\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3...\nClient: Em g\u1edfi r\u1ed3i.\nAgent: [happy] D\u1ea1 v\u00e2ng \u1ea1, em c\u1ea3m \u01a1n ch\u1ecb \u1ea1. Ch\u00fac ch\u1ecb m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1.",
"length": 3445,
"turns": 47
}
✓
AI_EXTRACTION
28.0s
08/08 11:14
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i ch\u1ecb Ha Mai \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Mazda CX5 2014 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: D\u1ea1 c\u00f3.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng.\nAgent: D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi b\u1ed1n ph\u1ea3i kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: Th\u00e0nh Luy\u1ec7n, H\u00e0 N\u1ed9i.\nAgent: D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a ch\u1ecb \u1edf Th\u00e0nh Luy\u1ec7n, H\u00e0 N\u1ed9i, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: \u1edc, ph\u01b0\u1eddng Thanh Luy\u1ec7n.\nAgent: D\u1ea1 em ghi nh\u1eadn \u0111\u1ecba ch\u1ec9 c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: H\u01a1n 20 v\u1ea1n m\u1ed9t t\u00ed.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u0111\u00e3 ch\u1ea1y h\u01a1n hai m\u01b0\u01a1i v\u1ea1n kilomet r\u1ed3i \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: \u1eeam. Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng va ch\u1ea1m, kh\u00f4ng ng\u1eadp n\u01b0\u1edbc, kh\u00f4ng x\u01b0\u1edbc, kh\u00f4ng c\u00f3 va ch\u1ea1m g\u00ec h\u1ebft, c\u00f2n nguy\u00ean v\u1eb9n.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh c\u00f2n nguy\u00ean v\u1eb9n \u1ea1. D\u1ea1 ch\u1ecb b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: Th\u00ec kh\u00f4ng \u0111i th\u00ec \u0111\u1ec3 l\u00e2u qu\u00e1 kh\u00f4ng \u0111i \u0111\u00e2y n\u00e0y th\u00ec n\u00f3, n\u00f3 l\u00e3ng ph\u00ed th\u00f4i.\nAgent: D\u1ea1 em hi\u1ec3u \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i ch\u1ecb c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n ...\nClient: C\u00f3 d\u00f9ng \u0111\u1ebfn. \u1eeam.\nAgent: D\u1ea1 em hi\u1ec3u \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i ch\u1ecb c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: C\u00f3 kh\u00e1ch mua l\u00e0 b\u00e1n l\u00fac \u0111\u1ea5y th\u00f4i, c\u0169ng ch\u1ea3 \u0111i \u0111\u00e2u m\u00e0 v\u1ed9i v\u00e0 g\u1ea5p c\u1ea3.\nAgent: D\u1ea1 em hi\u1ec3u \u1ea1. D\u1ea1 ch\u1ecb mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: Kho\u1ea3ng 350 tri\u1ec7u.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc...\nClient: Ch\u1ee9 h\u1ecd gi\u1ea3 380.000 th\u00f4i, n\u00e0y kh\u00f4ng b\u00e1n. Th\u00ec b\u00e2y gi\u1edd b\u00e1n 380.000.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 ba tr\u0103m t\u00e1m m\u01b0\u01a1i tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nClient: \u1eeam.\nAgent: D\u1ea1 em ghi...\nClient: \u1eeam, kh\u00f4ng bao, kh\u00f4ng c\u00f3 bao g\u00ec h\u1ebft c\u1ea3. Kh\u00f4ng bao xong t\u00ean, kh\u00f4ng h\u1ed3 s\u01a1 g\u00ec h\u1ebft, c\u1ee9 gi\u00e1 th\u1ebf th\u00f4i, ba tr\u0103m t\u00e1m.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n ba tr\u0103m t\u00e1m m\u01b0\u01a1i tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. D\u1ea1 ch\u1ecb c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1...\nClient: \u1eea.\nClient: Mua ph\u1ea7n tr\u0103m \u00e1?\nAgent: D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1, m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n...\nClient: Su\u1ed1t ph\u00ed m\u1ed9t ph\u1ea7n tr\u0103m \u00e1? Ba tr\u0103m t\u00e1m t\u1ee9c l\u00e0 ba tri\u1ec7u t\u00e1m th\u00f4i ch\u1ee9 g\u00ec?\nAgent: D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1. D\u1ea1 ch\u1ecb c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay...\nClient: H\u1eebm, th\u1ebf th\u00ec \u0111\u01b0\u1ee3c r\u1ed3i \u1ea1. Kh\u00f4ng, kh\u00f4ng, anh h\u1ecfi th\u1ebf th\u00f4i.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. D\u1ea1 ch\u1ecb c\u00f3 th\u1eafc m\u1eafc...\nClient: Em c\u00f3 nh\u1eadn, \u1edd, kh\u00e1ch h\u00e0ng mua, kh\u00e1ch-- c\u00e1i l\u1ed1i ca-ca-salon \u00f4 t\u00f4.\nAgent: D\u1ea1 b\u00ean em k\u1ebft n\u1ed1i v\u1edbi h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng, trong \u0111\u00f3 c\u00f3 c\u1ea3 c\u00e1c salon \u00f4 t\u00f4 v\u00e0 ng\u01b0\u1eddi mua c\u00e1 nh\u00e2n \u1ea1. D\u1ea1 ch\u1ecb c\u00f3 th\u1eafc m\u1eafc g\u00ec th\u00eam kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nAgent: D\u1ea1 anh ch\u1ecb cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho...\nClient: Kh\u00f4ng, c\u1ea3m \u01a1n ch\u1ecb.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. D\u1ea1 anh ch\u1ecb cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh ch\u1ecb kh\u00f4ng \u1ea1, s\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3...\nClient: Em g\u1edfi r\u1ed3i.\nAgent: [happy] D\u1ea1 v\u00e2ng \u1ea1, em c\u1ea3m \u01a1n ch\u1ecb \u1ea1. Ch\u00fac ch\u1ecb m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1."
}
▸ Output
{
"asking_price": "380000000",
"car_history": "Kh\u00f4ng va ch\u1ea1m, kh\u00f4ng ng\u1eadp n\u01b0\u1edbc, c\u00f2n nguy\u00ean v\u1eb9n",
"fee_confirmed": "TRUE",
"info_score": 9,
"intention": "SLOW",
"is_closing": true,
"is_owner": "CH\u00cdNH CH\u1ee6",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "H\u00e0 N\u1ed9i, ph\u01b0\u1eddng Thanh Luy\u1ec7n",
"odo": "200000",
"sale_reason": "Kh\u00f4ng s\u1eed d\u1ee5ng n\u00ean l\u00e3ng ph\u00ed",
"status": "SUCCESS",
"summary": "Cu\u1ed9c g\u1ecdi th\u00e0nh c\u00f4ng v\u1edbi kh\u00e1ch h\u00e0ng ch\u00ednh ch\u1ee7. Agent \u0111\u00e3 x\u00e1c nh\u1eadn th\u00f4ng tin xe, gi\u00e1 b\u00e1n 380 tri\u1ec7u, ph\u00ed d\u1ecbch v\u1ee5 1%, v\u00e0 Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi. Kh\u00e1ch h\u00e0ng \u0111\u1ed3ng \u00fd v\u00e0 \u0111\u00e3 g\u1eedi \u1ea3nh xe. Agent \u0111\u00e3 h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh v\u00e0 gi\u1ea5y t\u1edd qua Zalo.",
"year": "2014",
"zalo_status": "TRUE"
}
✓
SLACK_POST
668ms
08/08 11:14
▸ Input
{
"sales_slack_id": "U0B6K3SKXB7",
"sku": "FB-TPVZ2U9R",
"status": "SUCCESS",
"summary": "Cu\u1ed9c g\u1ecdi th\u00e0nh c\u00f4ng v\u1edbi kh\u00e1ch h\u00e0ng ch\u00ednh ch\u1ee7. Agent \u0111\u00e3 x\u00e1c nh\u1eadn th\u00f4ng tin xe, gi\u00e1 b\u00e1n 380 tri\u1ec7u, ph\u00ed d\u1ecbch v\u1ee5 1%, v\u00e0 Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi. Kh\u00e1ch h\u00e0ng \u0111\u1ed3ng \u00fd v\u00e0 \u0111\u00e3 g\u1eedi \u1ea3nh xe. Agent \u0111\u00e3 h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh v\u00e0 gi\u1ea5y t\u1edd qua Zalo."
}
▸ Output
{
"posted": true,
"thread_ts": "1786162065.072949"
}
✓
CRM_APIS
973ms
08/08 11:14
✓
CRM_ACTIVITIES
126ms
08/08 11:14
✓
SLACK_AUDIO
3.9s
08/08 11:14
✓
UPDATE_CLOSING
981ms
08/08 11:14
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải chị Ha Mai đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe Mazda CX5 2014 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Dạ có. Agent: Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: Không. Agent: Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai không mười bốn phải không ạ? Client: Đúng rồi. Agent: Dạ hiện tại xe mình đang ở khu vực nào ạ? Client: Thành Luyện, Hà Nội. Agent: Dạ em thấy địa chỉ của chị ở Thành Luyện, Hà Nội, không biết cụ thể mình ở quận nào ạ? Client: Ờ, phường Thanh Luyện. Agent: Dạ em ghi nhận địa chỉ của mình rồi ạ. Dạ xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: Hơn 20 vạn một tí. Agent: Dạ em ghi nhận xe mình đã chạy hơn hai mươi vạn kilomet rồi ạ. Dạ không biết xe mình có từng va chạm nặng hay bị ngập nước gì không ạ? Client: Ừm. Không, không, không va chạm, không ngập nước, không xước, không có va chạm gì hết, còn nguyên vẹn. Agent: dạ, em nắm thông tin của mình ạ! Dạ em ghi nhận xe mình còn nguyên vẹn ạ. Dạ chị bán xe lần này vì lý do gì ạ? Client: Thì không đi thì để lâu quá không đi đây này thì nó, nó lãng phí thôi. Agent: Dạ em hiểu ạ. Dạ hiện tại chị có kế hoạch bán ... Client: Có dùng đến. Ừm. Agent: Dạ em hiểu ạ. Dạ hiện tại chị có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn ạ? Client: Có khách mua là bán lúc đấy thôi, cũng chả đi đâu mà vội và gấp cả. Agent: Dạ em hiểu ạ. Dạ chị mong muốn bán xe này với mức giá khoảng bao nhiêu ạ? Client: Khoảng 350 triệu. Agent: Dạ em xin phép đọc... Client: Chứ họ giả 380.000 thôi, này không bán. Thì bây giờ bán 380.000. Agent: Dạ em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ ba trăm tám mươi triệu đúng không ạ? Client: Ừm. Client: Ừm. Agent: Dạ em ghi... Client: Ừm, không bao, không có bao gì hết cả. Không bao xong tên, không hồ sơ gì hết, cứ giá thế thôi, ba trăm tám. Agent: Dạ em ghi nhận mức giá mong muốn ba trăm tám mươi triệu của mình rồi ạ. Dạ bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người mua tiềm năng để mang lại giá tốt nhất và hỗ trợ hồ sơ mua bán xe nhanh nhất cho mình ạ. Dạ chị có thắc mắc gì về... Client: Ừ. Client: Mua phần trăm á? Agent: Dạ đúng rồi ạ, một phần trăm trên giá bán... Client: Suốt phí một phần trăm á? Ba trăm tám tức là ba triệu tám thôi chứ gì? Agent: Dạ đúng rồi ạ. Dạ chị có thắc mắc gì về phí dịch vụ hay... Client: Hừm, thế thì được rồi ạ. Không, không, anh hỏi thế thôi. Agent: Dạ vâng ạ. Dạ chị có thắc mắc... Client: Em có nhận, ờ, khách hàng mua, khách-- cái lối ca-ca-salon ô tô. Agent: Dạ bên em kết nối với hơn hai nghìn người mua tiềm năng, trong đó có cả các salon ô tô và người mua cá nhân ạ. Dạ chị có thắc mắc gì thêm không ạ? Client: Ừm. Agent: Dạ anh chị cho em xác nhận số điện tho... Client: Không, cảm ơn chị. Agent: Dạ vâng ạ. Dạ anh chị cho em xác nhận số điện thoại em đang gọi có phải là số Zalo của anh chị không ạ, số này mình có chặn tìm kiếm hay nhắn tin... Client: Đúng rồi. Agent: Dạ em đã ghi nhận thông tin xe của mình rồi ạ, sẽ có chuyên viên Vu-Ca kết bạn và hỗ trợ tiếp tục ạ. Sau khi kết bạn Zalo anh chị gửi giúp em bộ ảnh nội ngoại thất xe và giấy đăng kiểm để chuyên viên bên em hỗ trợ... Client: Em gởi rồi. Agent: [happy] Dạ vâng ạ, em cảm ơn chị ạ. Chúc chị một ngày tốt lành ạ.