ef697298-3f19-4474-b9fa-ea04db54838d
CALL BACK
Time
05/08/2026 17:26:10
Duration
4m 52s
Campaign
-
Conversation ID
conv_3701kz8qbnwferh9762cat8d0pyb
Recording
AI Extraction
odo
44000
loan
KHÔNG VAY NGÂN HÀNG
year
2023
status
CALL BACK
summary
Cuộc gọi với anh Nguyễn Hữu Trọng, chủ xe Mitsubishi Pajero Sport 2023 chính chủ. Xe không còn vay ngân hàng, đã chạy 44.000 km, chưa va chạm hay ngập nước. Anh Trọng muốn bán nhanh để mua xe mới nhưng chưa đưa ra giá cụ thể. Agent chưa xác nhận Zalo, chưa đọc lại giá, chưa nói phí dịch vụ và chưa hướng dẫn cuối. Cần gọi lại để hoàn thiện thông tin.
is_owner
CHÍNH CHỦ
location
TP. Hồ Chí Minh, Quận 8
intention
FAST
is_silent
-
info_score
7
is_closing
-
car_history
Chưa phát sinh đâm đụng hay ngập nước
sale_reason
Muốn mua xe mới
zalo_status
FALSE
asking_price
CHƯA RÕ
fee_confirmed
FALSE
Execution Steps
✓
FIND_LEAD
5ms
05/08 17:26
▸ Input
{
"phone": "0986519558"
}
▸ Output
{
"car_brand": "Mitsubishi",
"car_model": "Pajero Sport",
"lead_id": "ef697298-3f19-4474-b9fa-ea04db54838d",
"name": "Nguy\u1ec5n H\u1eefu Tr\u1ecdng",
"sales": "U09DC7Y9UH1",
"sku": "FB-NRZ25G2Z"
}
✓
PREPARE_CALL
18.3s
05/08 17:26
▸ Input
{
"car_brand": "Mitsubishi",
"car_model": "Pajero Sport",
"name": "Nguy\u1ec5n H\u1eefu Tr\u1ecdng",
"sku": "FB-NRZ25G2Z"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1785925476.402269",
"variables": {
"anh_chi": "anh",
"car_make": "Mitsubishi Pajero Sport 2023",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Nguy\u1ec5n H\u1eefu Tr\u1ecdng"
}
}
✓
OUTBOUND_CALL
9.0s
05/08 17:26
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0986519558",
"variables": {
"anh_chi": "anh",
"car_make": "Mitsubishi Pajero Sport 2023",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Nguy\u1ec5n H\u1eefu Tr\u1ecdng"
}
}
▸ Output
{
"conversation_id": "conv_3701kz8qbnwferh9762cat8d0pyb",
"raw": {
"conversation_id": "conv_3701kz8qbnwferh9762cat8d0pyb",
"message": "Outbound call initiated",
"sip_call_id": "SCL_obt7S4oqAVDE",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
8m 1s
05/08 17:34
▸ Input
{
"conversation_id": "conv_3701kz8qbnwferh9762cat8d0pyb"
}
▸ Output
{
"duration_secs": 292,
"status": "done"
}
✓
TRANSCRIPT
05/08 17:34
▸ Input
{
"raw_turns": 40
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Nguy\u1ec5n H\u1eefu Tr\u1ecdng \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Mitsubishi Pajero Sport 2023 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u00c0, \u1edd, \u1edd, \u0111\u00fang r\u1ed3i em.\nAgent: d\u1ea1,...\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i. D\u1ea1, d\u1ea1.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! [happy] D\u1ea1, em c\u1ea3m \u01a1n anh. D\u1ea1 v\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u00c0. \u1eea.\nAgent: ...\nClient: Sau h\u00f4m sau anh t\u1edbi gi\u1ea5y tr\u1ea3 l\u1ea1i \u0111\u1ea7u \u00e1 l\u00e0, \u00e0.\nAgent: D\u1ea1.\nClient: ...\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, v\u1eady l\u00e0 xe m\u00ecnh hi\u1ec7n t\u1ea1i kh\u00f4ng c\u00f2n vay ng\u00e2n h\u00e0ng n\u1eefa \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i em.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, em c\u1ea3m \u01a1n anh. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai ba ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! d\u1ea1, em c\u1ea3m \u01a1n anh. D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf \u0111\u00e2u \u1ea1?\nClient: Anh \u1edf qu\u1eadn 8 em \u01a1i.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, em c\u1ea3m \u01a1n anh. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: Anh c\u00f3 nh\u1eafn trong tin nh\u1eafn v\u1edbi b\u1ea1n r\u1ed3i m\u00e0.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1!...\nClient: Kho\u1ea3ng 44 n\u00e8, \u0111\u00fang kh\u00f4ng? \u1ee6a, em l\u00e0, l\u00e0, l\u00e0, l\u00e0, l\u00e0, l\u00e0...\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca \u1ea1. D\u1ea1, em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng b\u1ed1n m\u01b0\u01a1i b\u1ed1n ngh\u00ecn kilomet, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, em c\u1ea3m \u01a1n anh. D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: Ch\u01b0a b\u1ecb g\u00ec h\u1ebft \u00e1.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, em c\u1ea3m \u01a1n anh. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: Em mu\u1ed1n mua xe m\u1edbi anh b\u00e1n th\u00f4i.\nAgent: d\u1ea1, em...\nClient: B\u00e1n xe c\u0169 m\u00e0.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: M\u00ecnh \u0111\u00e3 \u0103n mua r\u1ed3i, \u0103n mua xe m\u1edbi r\u1ed3i.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, m\u00ecnh d\u1ef1 ki\u1ebfn kho\u1ea3ng bao l\u00e2u n\u1eefa l\u1ea5y xe m\u1edbi \u1ea1?\nClient: C\u00e1i em quan t\u00e2m g\u00ec c\u00e1i \u0111\u00f3, anh h\u1ecfi, \u01a1, c\u00e1i v\u1ea5n \u0111\u1ec1 l\u00e0, l\u00e0, l\u00e0, l\u00e0 anh mu\u1ed1n b\u00e1n c\u00e1i xe n\u00e0y th\u00f4i, c\u00f2n c\u00e1i xe m\u1edbi anh \u0111\u00e3 mua r\u1ed3i.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, em hi\u1ec3u r\u1ed3i \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n anh ha?\nClient: M\u1ea5y c\u00e1i gi\u00e1 anh b\u00e1n r\u1ed3i em \u01a1i! Ch\u1ee9 anh kh\u00f4ng c\u00f3 th\u1eddi gian.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, em hi\u1ec3u r\u1ed3i \u1ea1. D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: T\u1edbi em. 2 em c\u00f3 c\u1ea7n th\u00f4ng tin g\u00ec n\u1eefa kh\u00f4ng?\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1, m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a anh l\u00e0 bao nhi\u00eau \u1ea1?\nClient: C\u00f3 ph\u1ea3i...\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1, m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a anh l\u00e0 bao nhi\u00eau \u1ea1?\nClient: \u00dd, h\u1ecd qu\u00e0i v\u1eady r\u1ed3i.",
"length": 3133,
"turns": 40
}
✓
AI_EXTRACTION
1m 27s
05/08 17:36
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Nguy\u1ec5n H\u1eefu Tr\u1ecdng \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Mitsubishi Pajero Sport 2023 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u00c0, \u1edd, \u1edd, \u0111\u00fang r\u1ed3i em.\nAgent: d\u1ea1,...\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i. D\u1ea1, d\u1ea1.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! [happy] D\u1ea1, em c\u1ea3m \u01a1n anh. D\u1ea1 v\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u00c0. \u1eea.\nAgent: ...\nClient: Sau h\u00f4m sau anh t\u1edbi gi\u1ea5y tr\u1ea3 l\u1ea1i \u0111\u1ea7u \u00e1 l\u00e0, \u00e0.\nAgent: D\u1ea1.\nClient: ...\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, v\u1eady l\u00e0 xe m\u00ecnh hi\u1ec7n t\u1ea1i kh\u00f4ng c\u00f2n vay ng\u00e2n h\u00e0ng n\u1eefa \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i em.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, em c\u1ea3m \u01a1n anh. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai ba ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! d\u1ea1, em c\u1ea3m \u01a1n anh. D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf \u0111\u00e2u \u1ea1?\nClient: Anh \u1edf qu\u1eadn 8 em \u01a1i.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, em c\u1ea3m \u01a1n anh. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: Anh c\u00f3 nh\u1eafn trong tin nh\u1eafn v\u1edbi b\u1ea1n r\u1ed3i m\u00e0.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1!...\nClient: Kho\u1ea3ng 44 n\u00e8, \u0111\u00fang kh\u00f4ng? \u1ee6a, em l\u00e0, l\u00e0, l\u00e0, l\u00e0, l\u00e0, l\u00e0...\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca \u1ea1. D\u1ea1, em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng b\u1ed1n m\u01b0\u01a1i b\u1ed1n ngh\u00ecn kilomet, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, em c\u1ea3m \u01a1n anh. D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: Ch\u01b0a b\u1ecb g\u00ec h\u1ebft \u00e1.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, em c\u1ea3m \u01a1n anh. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: Em mu\u1ed1n mua xe m\u1edbi anh b\u00e1n th\u00f4i.\nAgent: d\u1ea1, em...\nClient: B\u00e1n xe c\u0169 m\u00e0.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: M\u00ecnh \u0111\u00e3 \u0103n mua r\u1ed3i, \u0103n mua xe m\u1edbi r\u1ed3i.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, m\u00ecnh d\u1ef1 ki\u1ebfn kho\u1ea3ng bao l\u00e2u n\u1eefa l\u1ea5y xe m\u1edbi \u1ea1?\nClient: C\u00e1i em quan t\u00e2m g\u00ec c\u00e1i \u0111\u00f3, anh h\u1ecfi, \u01a1, c\u00e1i v\u1ea5n \u0111\u1ec1 l\u00e0, l\u00e0, l\u00e0, l\u00e0 anh mu\u1ed1n b\u00e1n c\u00e1i xe n\u00e0y th\u00f4i, c\u00f2n c\u00e1i xe m\u1edbi anh \u0111\u00e3 mua r\u1ed3i.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, em hi\u1ec3u r\u1ed3i \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n anh ha?\nClient: M\u1ea5y c\u00e1i gi\u00e1 anh b\u00e1n r\u1ed3i em \u01a1i! Ch\u1ee9 anh kh\u00f4ng c\u00f3 th\u1eddi gian.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, em hi\u1ec3u r\u1ed3i \u1ea1. D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: T\u1edbi em. 2 em c\u00f3 c\u1ea7n th\u00f4ng tin g\u00ec n\u1eefa kh\u00f4ng?\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1, m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a anh l\u00e0 bao nhi\u00eau \u1ea1?\nClient: C\u00f3 ph\u1ea3i...\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1, m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a anh l\u00e0 bao nhi\u00eau \u1ea1?\nClient: \u00dd, h\u1ecd qu\u00e0i v\u1eady r\u1ed3i."
}
▸ Output
{
"asking_price": "CH\u01afA R\u00d5",
"car_history": "Ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc",
"fee_confirmed": "FALSE",
"info_score": 7,
"intention": "FAST",
"is_closing": false,
"is_owner": "CH\u00cdNH CH\u1ee6",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "TP. H\u1ed3 Ch\u00ed Minh, Qu\u1eadn 8",
"odo": "44000",
"sale_reason": "Mu\u1ed1n mua xe m\u1edbi",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi v\u1edbi anh Nguy\u1ec5n H\u1eefu Tr\u1ecdng, ch\u1ee7 xe Mitsubishi Pajero Sport 2023 ch\u00ednh ch\u1ee7. Xe kh\u00f4ng c\u00f2n vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 44.000 km, ch\u01b0a va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc. Anh Tr\u1ecdng mu\u1ed1n b\u00e1n nhanh \u0111\u1ec3 mua xe m\u1edbi nh\u01b0ng ch\u01b0a \u0111\u01b0a ra gi\u00e1 c\u1ee5 th\u1ec3. Agent ch\u01b0a x\u00e1c nh\u1eadn Zalo, ch\u01b0a \u0111\u1ecdc l\u1ea1i gi\u00e1, ch\u01b0a n\u00f3i ph\u00ed d\u1ecbch v\u1ee5 v\u00e0 ch\u01b0a h\u01b0\u1edbng d\u1eabn cu\u1ed1i. C\u1ea7n g\u1ecdi l\u1ea1i \u0111\u1ec3 ho\u00e0n thi\u1ec7n th\u00f4ng tin.",
"year": "2023",
"zalo_status": "FALSE"
}
✓
SLACK_POST
612ms
05/08 17:36
▸ Input
{
"sales_slack_id": "U09DC7Y9UH1",
"sku": "FB-NRZ25G2Z",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi v\u1edbi anh Nguy\u1ec5n H\u1eefu Tr\u1ecdng, ch\u1ee7 xe Mitsubishi Pajero Sport 2023 ch\u00ednh ch\u1ee7. Xe kh\u00f4ng c\u00f2n vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 44.000 km, ch\u01b0a va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc. Anh Tr\u1ecdng mu\u1ed1n b\u00e1n nhanh \u0111\u1ec3 mua xe m\u1edbi nh\u01b0ng ch\u01b0a \u0111\u01b0a ra gi\u00e1 c\u1ee5 th\u1ec3. Agent ch\u01b0a x\u00e1c nh\u1eadn Zalo, ch\u01b0a \u0111\u1ecdc l\u1ea1i gi\u00e1, ch\u01b0a n\u00f3i ph\u00ed d\u1ecbch v\u1ee5 v\u00e0 ch\u01b0a h\u01b0\u1edbng d\u1eabn cu\u1ed1i. C\u1ea7n g\u1ecdi l\u1ea1i \u0111\u1ec3 ho\u00e0n thi\u1ec7n th\u00f4ng tin."
}
▸ Output
{
"posted": true,
"thread_ts": "1785925476.402269"
}
✓
CRM_APIS
252ms
05/08 17:36
✓
CRM_ACTIVITIES
986ms
05/08 17:36
✓
SLACK_AUDIO
6.1s
05/08 17:36
✓
UPDATE_CLOSING
111ms
05/08 17:36
{
"is_closing": false,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Nguyễn Hữu Trọng đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe Mitsubishi Pajero Sport 2023 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Alo. À, ờ, ờ, đúng rồi em. Agent: dạ,... Client: Đúng rồi, đúng rồi. Dạ, dạ. Agent: dạ, em nắm thông tin của mình ạ! [happy] Dạ, em cảm ơn anh. Dạ vậy xe mình hiện có còn vay góp ngân hàng không ạ? Client: À. Ừ. Agent: ... Client: Sau hôm sau anh tới giấy trả lại đầu á là, à. Agent: Dạ. Client: ... Agent: dạ, em nắm thông tin của mình ạ! Dạ, vậy là xe mình hiện tại không còn vay ngân hàng nữa đúng không ạ? Client: Đúng rồi em. Agent: dạ, em nắm thông tin của mình ạ! Dạ, em cảm ơn anh. Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai không hai ba phải không anh? Client: Đúng rồi. Agent: dạ, em nắm thông tin của mình ạ! dạ, em cảm ơn anh. Dạ em thấy địa chỉ của anh ở đâu ạ? Client: Anh ở quận 8 em ơi. Agent: dạ, em nắm thông tin của mình ạ! dạ, em nắm thông tin của mình ạ! Dạ, em cảm ơn anh. Dạ xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: Anh có nhắn trong tin nhắn với bạn rồi mà. Agent: dạ, em nắm thông tin của mình ạ!... Client: Khoảng 44 nè, đúng không? Ủa, em là, là, là, là, là, là... Agent: dạ, em nắm thông tin của mình ạ! Dạ, em là Mỹ Linh bên Vu-Ca ạ. Dạ, em thấy xe đã chạy khoảng bốn mươi bốn nghìn kilomet, đúng không ạ? Client: Đúng rồi. Agent: dạ, em nắm thông tin của mình ạ! dạ, em nắm thông tin của mình ạ! Dạ, em cảm ơn anh. Dạ trong quá trình sử dụng, xe mình chắc chưa phát sinh đâm đụng hay ngập nước đúng không anh ha? Client: Chưa bị gì hết á. Agent: dạ, em nắm thông tin của mình ạ! Dạ, em cảm ơn anh. Dạ anh bán xe lần này vì lý do gì ạ? Client: Em muốn mua xe mới anh bán thôi. Agent: dạ, em... Client: Bán xe cũ mà. Agent: dạ, em nắm thông tin của mình ạ! dạ, em nắm thông tin của mình ạ! Dạ, không biết mình đã tìm hiểu hay đặt cọc mẫu xe nào chưa ạ? Client: Mình đã ăn mua rồi, ăn mua xe mới rồi. Agent: dạ, em nắm thông tin của mình ạ! dạ, em nắm thông tin của mình ạ! Dạ, mình dự kiến khoảng bao lâu nữa lấy xe mới ạ? Client: Cái em quan tâm gì cái đó, anh hỏi, ơ, cái vấn đề là, là, là, là anh muốn bán cái xe này thôi, còn cái xe mới anh đã mua rồi. Agent: dạ, em nắm thông tin của mình ạ! Dạ, em hiểu rồi ạ. Dạ hiện tại anh có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn anh ha? Client: Mấy cái giá anh bán rồi em ơi! Chứ anh không có thời gian. Agent: dạ, em nắm thông tin của mình ạ! Dạ, em hiểu rồi ạ. Dạ anh mong muốn bán xe này với mức giá khoảng bao nhiêu ạ? Client: Tới em. 2 em có cần thông tin gì nữa không? Agent: dạ, em nắm thông tin của mình ạ! Dạ, em xin phép đọc lại mức giá mong muốn của mình nhé, códạ, em nắm thông tin của mình ạ! thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ, mức giá mong muốn của anh là bao nhiêu ạ? Client: Có phải... Agent: dạ, em nắm thông tin của mình ạ! Dạ, em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ, mức giá mong muốn của anh là bao nhiêu ạ? Client: Ý, họ quài vậy rồi.