c4797727-53ef-4802-a8f4-140db52b26f2
CALL BACK
Time
08/08/2026 13:06:59
Duration
2m 2s
Campaign
-
Conversation ID
conv_3701kzfzprxmevyv1c9ex89kaxex
Recording
AI Extraction
odo
210000
loan
KHÔNG VAY NGÂN HÀNG
year
2020
status
CALL BACK
summary
Cuộc gọi xác nhận khách là chính chủ xe Toyota Innova 2020, đã tất toán ngân hàng, xe chạy 210.000 km, có thay kính lái. Khách ở Đông Anh, Hà Nội, muốn bán để đổi xe mới nhưng chưa có kế hoạch gấp. Agent chưa xác nhận Zalo, chưa đọc lại giá, chưa nói phí dịch vụ và chưa đưa hướng dẫn cuối. Khách hỏi giá xe nhưng agent chưa trả lời, cần gọi lại để hoàn thiện thông tin.
is_owner
CHÍNH CHỦ
location
Hà Nội, quận Đông Anh
intention
SLOW
is_silent
-
info_score
7
is_closing
True
car_history
Có thay kính lái, không đề cập va chạm hay ngập nước, xe cá nhân.
sale_reason
Muốn đổi xe mới
zalo_status
FALSE
asking_price
CHƯA RÕ
fee_confirmed
FALSE
Execution Steps
✓
FIND_LEAD
10ms
08/08 13:06
▸ Input
{
"phone": "0375200450"
}
▸ Output
{
"car_brand": "toyota",
"car_model": "innova",
"lead_id": "c4797727-53ef-4802-a8f4-140db52b26f2",
"name": "Nguy\u1ec5n t\u1ea5n \u0110\u1ea1t",
"sales": "U087LQGNVUL",
"sku": "SKU-R5FBHH"
}
✓
FILTER_SALES
8ms
08/08 13:06
▸ Input
{
"sales_slack_id": "U087LQGNVUL"
}
▸ Output
{
"decision": "CALL"
}
✓
PREPARE_CALL
2.7s
08/08 13:07
▸ Input
{
"car_brand": "toyota",
"car_model": "innova",
"name": "Nguy\u1ec5n t\u1ea5n \u0110\u1ea1t",
"sku": "SKU-R5FBHH"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1786169097.471019",
"variables": {
"anh_chi": "anh",
"car_make": "toyota innova 2020",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:Ngay l\u1eadp t\u1ee9c, l\u00fd do b\u00e1n: \u0110\u1ed5i xe m\u1edbi, odo: 210000, gi\u00e1 mong mu\u1ed1n: 400000000, v\u1ecb tr\u00ed: HaNoi",
"user_name": "Nguy\u1ec5n t\u1ea5n \u0110\u1ea1t"
}
}
✓
OUTBOUND_CALL
21.4s
08/08 13:07
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0375200450",
"variables": {
"anh_chi": "anh",
"car_make": "toyota innova 2020",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:Ngay l\u1eadp t\u1ee9c, l\u00fd do b\u00e1n: \u0110\u1ed5i xe m\u1edbi, odo: 210000, gi\u00e1 mong mu\u1ed1n: 400000000, v\u1ecb tr\u00ed: HaNoi",
"user_name": "Nguy\u1ec5n t\u1ea5n \u0110\u1ea1t"
}
}
▸ Output
{
"conversation_id": "conv_3701kzfzprxmevyv1c9ex89kaxex",
"raw": {
"conversation_id": "conv_3701kzfzprxmevyv1c9ex89kaxex",
"message": "Outbound call initiated",
"sip_call_id": "SCL_p4Q8NMbcULVt",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
4m 0s
08/08 13:11
▸ Input
{
"conversation_id": "conv_3701kzfzprxmevyv1c9ex89kaxex"
}
▸ Output
{
"duration_secs": 122,
"status": "done"
}
✓
TRANSCRIPT
08/08 13:11
▸ Input
{
"raw_turns": 41
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Nguy\u1ec5n t\u1ea5n \u0110\u1ea1t \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe toyota innova 2020 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo, anh \u00e0? \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 em nghe...\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 em nghe r\u00f5 r\u1ed3i \u1ea1. D\u1ea1 v\u00e2ng, v\u1eady xe m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u, v\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Alo. V\u00e2ng.\nAgent: D\u1ea1 em nghe ...\nClient: \u1edcm, m\u00ecnh tr\u1ea3 g\u00f3p xong m\u00ecnh c\u00f3 t\u1ea5t to\u00e1n r\u1ed3i \u1ea1.\nAgent: D\u1ea1 m\u00ecnh \u0111\u00e3 t\u1ea5t to\u00e1n r\u1ed3i \u1ea1. D\u1ea1 v\u00e2ng, v\u1eady cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai m\u01b0\u01a1i ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1...\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 em nghe r\u00f5 r\u1ed3i \u1ea1...\nClient: Xe n\u00e0y gi\u1edd b\u00e1n c\u00f2n \u0111\u01b0\u1ee3c t\u1ea7m bao ti\u1ec1n? T\u1ea1i v\u00ec m\u00ecnh \u0111ang mu\u1ed1n c\u00e2n nh\u1eafc \u0111\u1ec3 b\u00e1n.\nAgent: D\u1ea1 v\u00e2ng, em hi\u1ec3u \u1ea1. D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf H\u00e0 N\u1ed9i, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: Alo. D\u1ea1. M\u00ecnh \u1edf qu\u1eadn \u0110\u00f4ng Anh.\nAgent: D\u1ea1 v\u00e2ng, m\u00ecnh \u1edf qu\u1eadn \u0110\u00f4ng...\nClient: M\u00ecnh \u1edf \u0110\u00f4ng Anh.\nAgent: D\u1ea1 v\u00e2ng, m\u00ecnh \u1edf qu\u1eadn \u0110\u00f4ng Anh \u1ea1. D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng hai tr\u0103m m\u01b0\u1eddi ngh\u00ecn kilomet, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i. M\u00e0u.\nAgent: D\u1ea1 em nghe r\u00f5 r\u1ed3i...\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1...\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 em nghe r\u00f5 r\u1ed3i \u1ea1. D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m...\nClient: Alo. \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 em nghe r\u00f5 r\u1ed3i \u1ea1. D\u1ea1 ...\nClient: C\u00f3 thay k\u00ednh l\u00e1i \u1ea1. C\u00f3 thay k\u00ednh l\u00e1i \u1ea1.\nAgent: D\u1ea1 c\u00f3 thay k\u00ednh l\u00e1i \u1ea1. D\u1ea1 v\u00e2ng, v\u1eady em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec mu\u1ed1n \u0111\u1ed5i xe m\u1edbi, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: D\u1ea1. \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 em nghe r\u00f5 r\u1ed3i \u1ea1. D\u1ea1 ...\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 em nghe r\u00f5 ...\nClient: D\u1ea1.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe...\nClient: Th\u00ec c\u00e1i xe n\u00e0y c\u00f2n \u0111\u01b0\u1ee3c bao ti\u1ec1n \u1ea1?\nAgent: D\u1ea1 v\u00e2ng, em hi\u1ec3u \u1ea1. ...\nClient: Ch\u01b0a.\nAgent: D\u1ea1 m\u00ecnh ch\u01b0a t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n...\nClient: M\u00ecnh...\nAgent: D\u1ea1 em nghe r\u00f5 r\u1ed3i \u1ea1. ...",
"length": 1990,
"turns": 41
}
✓
AI_EXTRACTION
6.0s
08/08 13:11
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Nguy\u1ec5n t\u1ea5n \u0110\u1ea1t \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe toyota innova 2020 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo, anh \u00e0? \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 em nghe...\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 em nghe r\u00f5 r\u1ed3i \u1ea1. D\u1ea1 v\u00e2ng, v\u1eady xe m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u, v\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Alo. V\u00e2ng.\nAgent: D\u1ea1 em nghe ...\nClient: \u1edcm, m\u00ecnh tr\u1ea3 g\u00f3p xong m\u00ecnh c\u00f3 t\u1ea5t to\u00e1n r\u1ed3i \u1ea1.\nAgent: D\u1ea1 m\u00ecnh \u0111\u00e3 t\u1ea5t to\u00e1n r\u1ed3i \u1ea1. D\u1ea1 v\u00e2ng, v\u1eady cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai m\u01b0\u01a1i ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1...\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 em nghe r\u00f5 r\u1ed3i \u1ea1...\nClient: Xe n\u00e0y gi\u1edd b\u00e1n c\u00f2n \u0111\u01b0\u1ee3c t\u1ea7m bao ti\u1ec1n? T\u1ea1i v\u00ec m\u00ecnh \u0111ang mu\u1ed1n c\u00e2n nh\u1eafc \u0111\u1ec3 b\u00e1n.\nAgent: D\u1ea1 v\u00e2ng, em hi\u1ec3u \u1ea1. D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf H\u00e0 N\u1ed9i, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: Alo. D\u1ea1. M\u00ecnh \u1edf qu\u1eadn \u0110\u00f4ng Anh.\nAgent: D\u1ea1 v\u00e2ng, m\u00ecnh \u1edf qu\u1eadn \u0110\u00f4ng...\nClient: M\u00ecnh \u1edf \u0110\u00f4ng Anh.\nAgent: D\u1ea1 v\u00e2ng, m\u00ecnh \u1edf qu\u1eadn \u0110\u00f4ng Anh \u1ea1. D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng hai tr\u0103m m\u01b0\u1eddi ngh\u00ecn kilomet, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i. M\u00e0u.\nAgent: D\u1ea1 em nghe r\u00f5 r\u1ed3i...\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1...\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 em nghe r\u00f5 r\u1ed3i \u1ea1. D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m...\nClient: Alo. \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 em nghe r\u00f5 r\u1ed3i \u1ea1. D\u1ea1 ...\nClient: C\u00f3 thay k\u00ednh l\u00e1i \u1ea1. C\u00f3 thay k\u00ednh l\u00e1i \u1ea1.\nAgent: D\u1ea1 c\u00f3 thay k\u00ednh l\u00e1i \u1ea1. D\u1ea1 v\u00e2ng, v\u1eady em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec mu\u1ed1n \u0111\u1ed5i xe m\u1edbi, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: D\u1ea1. \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 em nghe r\u00f5 r\u1ed3i \u1ea1. D\u1ea1 ...\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 em nghe r\u00f5 ...\nClient: D\u1ea1.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe...\nClient: Th\u00ec c\u00e1i xe n\u00e0y c\u00f2n \u0111\u01b0\u1ee3c bao ti\u1ec1n \u1ea1?\nAgent: D\u1ea1 v\u00e2ng, em hi\u1ec3u \u1ea1. ...\nClient: Ch\u01b0a.\nAgent: D\u1ea1 m\u00ecnh ch\u01b0a t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n...\nClient: M\u00ecnh...\nAgent: D\u1ea1 em nghe r\u00f5 r\u1ed3i \u1ea1. ..."
}
▸ Output
{
"asking_price": "CH\u01afA R\u00d5",
"car_history": "C\u00f3 thay k\u00ednh l\u00e1i, kh\u00f4ng \u0111\u1ec1 c\u1eadp va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n.",
"fee_confirmed": "FALSE",
"info_score": 7,
"intention": "SLOW",
"is_closing": true,
"is_owner": "CH\u00cdNH CH\u1ee6",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "H\u00e0 N\u1ed9i, qu\u1eadn \u0110\u00f4ng Anh",
"odo": "210000",
"sale_reason": "Mu\u1ed1n \u0111\u1ed5i xe m\u1edbi",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi x\u00e1c nh\u1eadn kh\u00e1ch l\u00e0 ch\u00ednh ch\u1ee7 xe Toyota Innova 2020, \u0111\u00e3 t\u1ea5t to\u00e1n ng\u00e2n h\u00e0ng, xe ch\u1ea1y 210.000 km, c\u00f3 thay k\u00ednh l\u00e1i. Kh\u00e1ch \u1edf \u0110\u00f4ng Anh, H\u00e0 N\u1ed9i, mu\u1ed1n b\u00e1n \u0111\u1ec3 \u0111\u1ed5i xe m\u1edbi nh\u01b0ng ch\u01b0a c\u00f3 k\u1ebf ho\u1ea1ch g\u1ea5p. Agent ch\u01b0a x\u00e1c nh\u1eadn Zalo, ch\u01b0a \u0111\u1ecdc l\u1ea1i gi\u00e1, ch\u01b0a n\u00f3i ph\u00ed d\u1ecbch v\u1ee5 v\u00e0 ch\u01b0a \u0111\u01b0a h\u01b0\u1edbng d\u1eabn cu\u1ed1i. Kh\u00e1ch h\u1ecfi gi\u00e1 xe nh\u01b0ng agent ch\u01b0a tr\u1ea3 l\u1eddi, c\u1ea7n g\u1ecdi l\u1ea1i \u0111\u1ec3 ho\u00e0n thi\u1ec7n th\u00f4ng tin.",
"year": "2020",
"zalo_status": "FALSE"
}
✓
SLACK_POST
668ms
08/08 13:11
▸ Input
{
"sales_slack_id": "U087LQGNVUL",
"sku": "SKU-R5FBHH",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi x\u00e1c nh\u1eadn kh\u00e1ch l\u00e0 ch\u00ednh ch\u1ee7 xe Toyota Innova 2020, \u0111\u00e3 t\u1ea5t to\u00e1n ng\u00e2n h\u00e0ng, xe ch\u1ea1y 210.000 km, c\u00f3 thay k\u00ednh l\u00e1i. Kh\u00e1ch \u1edf \u0110\u00f4ng Anh, H\u00e0 N\u1ed9i, mu\u1ed1n b\u00e1n \u0111\u1ec3 \u0111\u1ed5i xe m\u1edbi nh\u01b0ng ch\u01b0a c\u00f3 k\u1ebf ho\u1ea1ch g\u1ea5p. Agent ch\u01b0a x\u00e1c nh\u1eadn Zalo, ch\u01b0a \u0111\u1ecdc l\u1ea1i gi\u00e1, ch\u01b0a n\u00f3i ph\u00ed d\u1ecbch v\u1ee5 v\u00e0 ch\u01b0a \u0111\u01b0a h\u01b0\u1edbng d\u1eabn cu\u1ed1i. Kh\u00e1ch h\u1ecfi gi\u00e1 xe nh\u01b0ng agent ch\u01b0a tr\u1ea3 l\u1eddi, c\u1ea7n g\u1ecdi l\u1ea1i \u0111\u1ec3 ho\u00e0n thi\u1ec7n th\u00f4ng tin."
}
▸ Output
{
"posted": true,
"thread_ts": "1786169097.471019"
}
✓
CRM_APIS
168ms
08/08 13:11
✓
CRM_ACTIVITIES
191ms
08/08 13:11
✓
SLACK_AUDIO
4.3s
08/08 13:11
✓
UPDATE_CLOSING
205ms
08/08 13:11
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Nguyễn tấn Đạt đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe toyota innova 2020 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Alo, anh à? Đúng rồi ạ. Agent: Dạ em nghe... Client: Đúng rồi ạ. Agent: Dạ em nghe rõ rồi ạ. Dạ vâng, vậy xe mình mua mới chính chủ từ đầu, vậy xe mình hiện có còn vay góp ngân hàng không ạ? Client: Alo. Vâng. Agent: Dạ em nghe ... Client: Ờm, mình trả góp xong mình có tất toán rồi ạ. Agent: Dạ mình đã tất toán rồi ạ. Dạ vâng, vậy cho em xác nhận lại xe mình là đời sản xuất năm hai không hai mươi phải không anh? Client: Đúng rồi ạ. Agent: Dạ... Client: Đúng rồi ạ. Agent: Dạ em nghe rõ rồi ạ... Client: Xe này giờ bán còn được tầm bao tiền? Tại vì mình đang muốn cân nhắc để bán. Agent: Dạ vâng, em hiểu ạ. Dạ em thấy địa chỉ của anh ở Hà Nội, không biết cụ thể mình ở quận nào ạ? Client: Alo. Dạ. Mình ở quận Đông Anh. Agent: Dạ vâng, mình ở quận Đông... Client: Mình ở Đông Anh. Agent: Dạ vâng, mình ở quận Đông Anh ạ. Dạ em thấy xe đã chạy khoảng hai trăm mười nghìn kilomet, đúng không ạ? Client: Đúng rồi. Màu. Agent: Dạ em nghe rõ rồi... Client: Đúng rồi ạ. Agent: Dạ... Client: Đúng rồi ạ. Agent: Dạ em nghe rõ rồi ạ. Dạ trong quá trình sử dụng, xe mình chắc chưa phát sinh đâm... Client: Alo. Đúng rồi ạ. Agent: Dạ em nghe rõ rồi ạ. Dạ ... Client: Có thay kính lái ạ. Có thay kính lái ạ. Agent: Dạ có thay kính lái ạ. Dạ vâng, vậy em thấy mình bán xe vì muốn đổi xe mới, đúng không ạ? Client: Dạ. Đúng rồi ạ. Agent: Dạ em nghe rõ rồi ạ. Dạ ... Client: Đúng rồi ạ. Agent: Dạ em nghe rõ ... Client: Dạ. Agent: Dạ không biết mình đã tìm hiểu hay đặt cọc mẫu xe... Client: Thì cái xe này còn được bao tiền ạ? Agent: Dạ vâng, em hiểu ạ. ... Client: Chưa. Agent: Dạ mình chưa tìm hiểu hay đặt cọc mẫu xe nào ạ. Dạ hiện tại anh có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần... Client: Mình... Agent: Dạ em nghe rõ rồi ạ. ...