37b07548-24d7-4d15-a97a-1364796bd811
CALL BACK
Time
09/08/2026 13:53:03
Duration
5m 2s
Campaign
-
Conversation ID
conv_7201kzjmqtyye6jsqad9b0nnxqm0
Recording
AI Extraction
odo
140000
loan
KHÔNG VAY NGÂN HÀNG
year
2017
status
CALL BACK
summary
Cuộc gọi với khách hàng tên Lặng Thầm, chủ xe GLS 400 đời 2017. Xe đã chạy gần 140.000 km, không vay ngân hàng, chỉ bị va quẹt nhẹ. Khách muốn bán nhanh để đổi sang Lexus RX 350 Hybrid, nhưng chưa xác định giá bán cụ thể. Agent đã nói rõ phí dịch vụ 1% và kết nối hơn 2000 người mua, nhưng chưa xác nhận Zalo và chưa đưa hướng dẫn cuối. Cần gọi lại để hoàn thiện thông tin.
is_owner
CHÍNH CHỦ
location
Yên Hòa, Cầu Giấy, Hà Nội
intention
FAST
is_silent
-
info_score
8
is_closing
True
car_history
Xe chỉ bị va quẹt nhẹ, xước xát, không đâm đụng hay ngập nước.
sale_reason
Muốn đổi sang xe xăng điện, quan tâm Lexus RX 350 Hybrid.
zalo_status
FALSE
asking_price
CHƯA RÕ
fee_confirmed
TRUE
Execution Steps
✓
FIND_LEAD
21ms
09/08 13:53
▸ Input
{
"phone": "0986886839"
}
▸ Output
{
"car_brand": "GLS",
"car_model": "400",
"lead_id": "37b07548-24d7-4d15-a97a-1364796bd811",
"name": "L\u1eb7ng Th\u1ea7m",
"sales": "U0BM1PELJ14",
"sku": "FB-67ND6PCM"
}
✓
FILTER_SALES
4ms
09/08 13:53
▸ Input
{
"sales_slack_id": "U0BM1PELJ14"
}
▸ Output
{
"decision": "CALL"
}
✓
PREPARE_CALL
2.1s
09/08 13:53
▸ Input
{
"car_brand": "GLS",
"car_model": "400",
"name": "L\u1eb7ng Th\u1ea7m",
"sku": "FB-67ND6PCM"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1786258262.069189",
"variables": {
"anh_chi": "anh",
"car_make": "GLS 400",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "L\u1eb7ng Th\u1ea7m"
}
}
✓
OUTBOUND_CALL
25.3s
09/08 13:53
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0986886839",
"variables": {
"anh_chi": "anh",
"car_make": "GLS 400",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "L\u1eb7ng Th\u1ea7m"
}
}
▸ Output
{
"conversation_id": "conv_7201kzjmqtyye6jsqad9b0nnxqm0",
"raw": {
"conversation_id": "conv_7201kzjmqtyye6jsqad9b0nnxqm0",
"message": "Outbound call initiated",
"sip_call_id": "SCL_BfS4eCeooKSQ",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
8m 0s
09/08 14:01
▸ Input
{
"conversation_id": "conv_7201kzjmqtyye6jsqad9b0nnxqm0"
}
▸ Output
{
"duration_secs": 302,
"status": "done"
}
✓
TRANSCRIPT
09/08 14:01
▸ Input
{
"raw_turns": 62
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh L\u1eb7ng Th\u1ea7m \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe GLS 400 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: \u0110\u00fang r\u1ed3i. C\u00f3. \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh. [slow] D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u1eeam, c\u00f3 \u1ea1.\nAgent: D\u1ea1 v\u1eady...\nClient: Kh\u00f4ng ph\u1ea3i vay g\u00f3p m\u00e0, m\u00e0 m\u00ecnh, \u1edd, \u0111\u1eb7t \u1edf ng\u00e2n h\u00e0ng \u0111\u1ec3 l\u00e0m h\u1ea1n m\u1ee9c cho t\u00edn d\u1ee5ng \u1ea1.\nAgent: D\u1ea1 em hi\u1ec3u r\u1ed3i \u1ea1. V\u1eady l\u00e0 xe m\u00ecnh kh\u00f4ng vay g\u00f3p ng\u00e2n h\u00e0ng m\u00e0 l\u00e0 m\u00ecnh \u0111\u1eb7t \u1edf ng\u00e2n h\u00e0ng \u0111\u1ec3 l\u00e0m h\u1ea1n m\u1ee9c t\u00edn d\u1ee5ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110-\u0111\u00fang r\u1ed3i. R\u00fat ra-- r\u00fat xe ra c\u00f3 ph\u00fat m\u1ed1t th\u00f4i.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. [slow] D\u1ea1 xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m bao nhi\u00eau \u1ea1?\nClient: \u1eeam, \u1edd, 2017 \u0111\u0103ng k\u00fd, \u1edd, \u1edd, c-c-c-- 25 th\u00e1ng 12, 2017. B\u1eaft \u0111\u1ea7u l\u0103n b\u00e1nh t\u1eeb th\u00e1ng 1, 2018 .\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh s\u1ea3n xu\u1ea5t n\u0103m 2017 v\u00e0 l\u0103n b\u00e1nh t\u1eeb th\u00e1ng 1 n\u0103m 2018 \u1ea1. [slow] D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh...\nClient: \u0110\u00f4ng \u1ea1.\nAgent: D\u1ea1 em nghe r\u00f5 \u1ea1. [slow] D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u1eea.\nAgent: D\u1ea1 anh cho em h\u1ecfi l\u00e0...\nClient: \u0110ang \u1edf C\u1ea7u Gi\u1ea5y. Y\u00ean H\u00f2a, C\u1ea7u Gi\u1ea5y, H\u00e0 N\u1ed9i.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u0111ang \u1edf Y\u00ean H\u00f2a, C\u1ea7u Gi\u1ea5y, H\u00e0 N\u1ed9i \u1ea1. [slow] D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: \u0110\u01b0\u1ee3c.\nAgent: D\u1ea1 anh cho em h\u1ecfi...\nClient: M\u01b0\u1eddi, \u00e0, ba ngh\u00ecn-- h\u01a1n, h\u01a1n 13 v\u1ea1n.\nAgent: D\u1ea1 h\u01a1n 13 ...\nClient: G\u1ea7n 14 b\u1ea1n.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u0111\u00e3 ch\u1ea1y h\u01a1n 13 v\u1ea1n, g\u1ea7n 14 v\u1ea1n kilomet r\u1ed3i \u1ea1. [slow] D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3...\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng.\nAgent: D\u1ea1 em ghi nh\u1eadn...\nClient: Ch\u1ecb b\u1ecb, ch\u1ecb va qu\u1eb9t nh\u1eb9 nh\u1eb9, \u1edd, b\u1ecb x\u01b0\u1edbc x\u00e1t th\u00f4i.\nAgent: D\u1ea1...\nClient: Kh\u00f4ng \u0111\u00e2m \u0111\u1ed5.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh ch\u1ec9 b\u1ecb va qu\u1eb9t nh\u1eb9, x\u01b0\u1edbc x\u00e1t th\u00f4i ch\u1ee9 kh\u00f4ng \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u1ea1. [slow] D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec...\nClient: \u1eea, kh\u1edd. \u00c0, m\u00ecnh, \u1edd, mu\u1ed1n \u0111\u1ed5i, \u1edd, sang xe, \u1edd, x\u0103ng \u0111i\u1ec7n. M\u00ecnh, \u1edd, \u0111ang r\u1ea5t th\u00edch c\u00e1i con, \u1edd, \u1edd, \u1eebm, RX 350 c\u1ee7a Lexus.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u00ecnh mu\u1ed1n \u0111\u1ed5i sang xe x\u0103ng \u0111i\u1ec7n v\u00e0 \u0111ang quan t\u00e2m d\u00f2ng Lexus RX 350 \u1ea1. [slow] D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u ...\nClient: \u1eeam. 35 Hybrid.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0y ch\u01b0a \u1ea1?\nClient: Anh ch\u01b0a \u0111\u1eb7t c\u1ecdc nh\u01b0ng anh xem r\u1ed3i anh \u0111i th\u1eed r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u v\u00e0 \u0111i th\u1eed xe r\u1ed3i nh\u01b0ng ch\u01b0a \u0111\u1eb7t c\u1ecdc \u1ea1. [slow] D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n...\nClient: \u1eea.\nClient: Ch\u01b0a.\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? [slow] T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: C\u00e0-c\u00e0ng s\u1edbm c\u00e0ng t\u1ed1t th\u00f4i.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u00ecnh mu\u1ed1n b\u00e1n xe c\u00e0ng s\u1edbm c\u00e0ng t\u1ed1t \u1ea1. [slow] D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: \u1eeam.\nAgent: D\u1ea1 anh...\nClient: \u1edc, m\u00ecnh g\u1eedi v\u00e0o c\u00e1i, \u1edd, c\u00e1i-c\u00e1i nickname c\u1ee7a b\u1ea1n \u0111\u1ea5y l\u00e0, \u1edd, c\u00e1i \u0111\u1ecbnh gi\u00e1 c\u1ee7a ng\u00e2n h\u00e0ng \u0111\u1ea5y. Ch\u1ee9 c\u00f2n m\u00ecnh c\u0169ng kh\u00f4ng bi\u1ebft l\u00e0 gi\u00e1 b\u00e2y gi\u1edd n\u00f3 \u0111\u01b0\u1ee3c bao nhi\u00eau.\nAgent: D\u1ea1 em hi\u1ec3u ...\nClient: C\u00e1i ph\u1ea7n h\u00e0ng \u0111\u1ecbnh gi\u00e1 l\u00e0 1485.\nAgent: D\u1ea1 em hi\u1ec3u r\u1ed3i \u1ea1. D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 m\u1ed9t t\u1ef7 b\u1ed1n tr\u0103m t\u00e1m m\u01b0\u01a1i l\u0103m tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nAgent: D\u1ea1 em ghi...\nClient: Kh\u00f4ng ph\u1ea3i, \u0111\u00f3 l\u00e0 c\u00e1i \u0111\u1ecbnh gi\u00e1 c\u1ee7a ng\u00e2n h\u00e0ng. \u0110\u00f3 l\u00e0 c\u00e1i \u0111\u1ecbnh gi\u00e1 c\u1ee7a ng\u00e2n h\u00e0ng th\u00e1ng 6/2026.\nAgent: D\u1ea1 em hi\u1ec3u r\u1ed3i \u1ea1. V\u1eady l\u00e0 m\u1ed9t t\u1ef7 b\u1ed1n tr\u0103m t\u00e1m m\u01b0\u01a1i l\u0103m tri\u1ec7u l\u00e0 m\u1ee9c gi\u00e1 \u0111\u1ecbnh gi\u00e1 c\u1ee7a...\nClient: Ch\u1ee9 c\u00f2n anh th\u00ec c\u0169ng-- \u1edd, ch\u1ee9 c\u00f2n anh kh\u00f4ng, anh kh\u00f4ng bi\u1ebft l\u00e0 \u0111\u01b0\u1ee3c bao nhi\u00eau ti\u1ec1n nh\u01b0ng m\u00e0-- b\u1edfi v\u00ec anh c\u00f3 bu\u00f4n xe \u0111\u00e2u.\nAgent: D\u1ea1 em hi\u1ec3u r\u1ed3i \u1ea1. D\u1ea1 v\u1eady m\u00ecnh c\u00f3 nh\u1eafm ch\u1eebng s\u1ebd b\u00e1n xe n\u00e0y trong kho\u1ea3ng gi\u00e1 bao nhi\u00eau ch\u01b0a \u1ea1 \u0111\u1ec3 b\u00ean em h\u1ed7 tr\u1ee3 k\u1ebft n\u1ed1i t\u1ed1t h\u01a1n \u1ea1?\nClient: \u1edc, c-c\u0169ng b\u1ecb-- em th\u1ea5y trang-- \u1edf tr\u00ean trang web c\u1ee7a b\u1ecdn em l\u00e0 c\u00f3, \u1edd, th\u00e0-- \u0111\u1ecbnh gi\u00e1 lu\u00f4n l\u00e0 s\u1edbm, \u1edd, \u0111\u1ecbnh gi\u00e1 lu\u00f4n \u0111\u01b0\u1ee3c m\u00e0.\nAgent: D\u1ea1 v\u00e2ng, b\u00ean ...\nClient: Th\u00ec nh\u00e0-- anh nh\u1edd Vuka s\u1ebd \u0111\u1ecbnh gi\u00e1 gi\u00fap anh.\nAgent: D\u1ea1 v\u00e2ng, b\u00ean em c\u00f3 h\u1ed7 tr\u1ee3 \u0111\u1ecbnh gi\u00e1 \u1ea1. D\u1ea1 v\u1eady \u0111\u1ec3 em b\u00e1o l\u1ea1i v\u1edbi chuy\u00ean vi\u00ean Vu-Ca h\u1ed7 tr\u1ee3 m\u00ecnh \u0111\u1ecbnh gi\u00e1 chu\u1ea9n nh\u1ea5t khi k\u1ebft n\u1ed1i nh\u00e9 \u1ea1. [slow] D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m...\nClient: \u1eeam. \u1eeam. OK r\u1ed3i, c\u1ea3m \u01a1n.\nAgent: D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1...\nClient: D\u1ea1. \u1eeam. OK.\nAgent: D\u1ea1 anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch ...",
"length": 4254,
"turns": 62
}
✓
AI_EXTRACTION
21.8s
09/08 14:01
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh L\u1eb7ng Th\u1ea7m \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe GLS 400 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: \u0110\u00fang r\u1ed3i. C\u00f3. \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh. [slow] D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u1eeam, c\u00f3 \u1ea1.\nAgent: D\u1ea1 v\u1eady...\nClient: Kh\u00f4ng ph\u1ea3i vay g\u00f3p m\u00e0, m\u00e0 m\u00ecnh, \u1edd, \u0111\u1eb7t \u1edf ng\u00e2n h\u00e0ng \u0111\u1ec3 l\u00e0m h\u1ea1n m\u1ee9c cho t\u00edn d\u1ee5ng \u1ea1.\nAgent: D\u1ea1 em hi\u1ec3u r\u1ed3i \u1ea1. V\u1eady l\u00e0 xe m\u00ecnh kh\u00f4ng vay g\u00f3p ng\u00e2n h\u00e0ng m\u00e0 l\u00e0 m\u00ecnh \u0111\u1eb7t \u1edf ng\u00e2n h\u00e0ng \u0111\u1ec3 l\u00e0m h\u1ea1n m\u1ee9c t\u00edn d\u1ee5ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110-\u0111\u00fang r\u1ed3i. R\u00fat ra-- r\u00fat xe ra c\u00f3 ph\u00fat m\u1ed1t th\u00f4i.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. [slow] D\u1ea1 xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m bao nhi\u00eau \u1ea1?\nClient: \u1eeam, \u1edd, 2017 \u0111\u0103ng k\u00fd, \u1edd, \u1edd, c-c-c-- 25 th\u00e1ng 12, 2017. B\u1eaft \u0111\u1ea7u l\u0103n b\u00e1nh t\u1eeb th\u00e1ng 1, 2018 .\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh s\u1ea3n xu\u1ea5t n\u0103m 2017 v\u00e0 l\u0103n b\u00e1nh t\u1eeb th\u00e1ng 1 n\u0103m 2018 \u1ea1. [slow] D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh...\nClient: \u0110\u00f4ng \u1ea1.\nAgent: D\u1ea1 em nghe r\u00f5 \u1ea1. [slow] D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u1eea.\nAgent: D\u1ea1 anh cho em h\u1ecfi l\u00e0...\nClient: \u0110ang \u1edf C\u1ea7u Gi\u1ea5y. Y\u00ean H\u00f2a, C\u1ea7u Gi\u1ea5y, H\u00e0 N\u1ed9i.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u0111ang \u1edf Y\u00ean H\u00f2a, C\u1ea7u Gi\u1ea5y, H\u00e0 N\u1ed9i \u1ea1. [slow] D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: \u0110\u01b0\u1ee3c.\nAgent: D\u1ea1 anh cho em h\u1ecfi...\nClient: M\u01b0\u1eddi, \u00e0, ba ngh\u00ecn-- h\u01a1n, h\u01a1n 13 v\u1ea1n.\nAgent: D\u1ea1 h\u01a1n 13 ...\nClient: G\u1ea7n 14 b\u1ea1n.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u0111\u00e3 ch\u1ea1y h\u01a1n 13 v\u1ea1n, g\u1ea7n 14 v\u1ea1n kilomet r\u1ed3i \u1ea1. [slow] D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3...\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng.\nAgent: D\u1ea1 em ghi nh\u1eadn...\nClient: Ch\u1ecb b\u1ecb, ch\u1ecb va qu\u1eb9t nh\u1eb9 nh\u1eb9, \u1edd, b\u1ecb x\u01b0\u1edbc x\u00e1t th\u00f4i.\nAgent: D\u1ea1...\nClient: Kh\u00f4ng \u0111\u00e2m \u0111\u1ed5.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh ch\u1ec9 b\u1ecb va qu\u1eb9t nh\u1eb9, x\u01b0\u1edbc x\u00e1t th\u00f4i ch\u1ee9 kh\u00f4ng \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u1ea1. [slow] D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec...\nClient: \u1eea, kh\u1edd. \u00c0, m\u00ecnh, \u1edd, mu\u1ed1n \u0111\u1ed5i, \u1edd, sang xe, \u1edd, x\u0103ng \u0111i\u1ec7n. M\u00ecnh, \u1edd, \u0111ang r\u1ea5t th\u00edch c\u00e1i con, \u1edd, \u1edd, \u1eebm, RX 350 c\u1ee7a Lexus.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u00ecnh mu\u1ed1n \u0111\u1ed5i sang xe x\u0103ng \u0111i\u1ec7n v\u00e0 \u0111ang quan t\u00e2m d\u00f2ng Lexus RX 350 \u1ea1. [slow] D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u ...\nClient: \u1eeam. 35 Hybrid.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0y ch\u01b0a \u1ea1?\nClient: Anh ch\u01b0a \u0111\u1eb7t c\u1ecdc nh\u01b0ng anh xem r\u1ed3i anh \u0111i th\u1eed r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u v\u00e0 \u0111i th\u1eed xe r\u1ed3i nh\u01b0ng ch\u01b0a \u0111\u1eb7t c\u1ecdc \u1ea1. [slow] D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n...\nClient: \u1eea.\nClient: Ch\u01b0a.\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? [slow] T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: C\u00e0-c\u00e0ng s\u1edbm c\u00e0ng t\u1ed1t th\u00f4i.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u00ecnh mu\u1ed1n b\u00e1n xe c\u00e0ng s\u1edbm c\u00e0ng t\u1ed1t \u1ea1. [slow] D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: \u1eeam.\nAgent: D\u1ea1 anh...\nClient: \u1edc, m\u00ecnh g\u1eedi v\u00e0o c\u00e1i, \u1edd, c\u00e1i-c\u00e1i nickname c\u1ee7a b\u1ea1n \u0111\u1ea5y l\u00e0, \u1edd, c\u00e1i \u0111\u1ecbnh gi\u00e1 c\u1ee7a ng\u00e2n h\u00e0ng \u0111\u1ea5y. Ch\u1ee9 c\u00f2n m\u00ecnh c\u0169ng kh\u00f4ng bi\u1ebft l\u00e0 gi\u00e1 b\u00e2y gi\u1edd n\u00f3 \u0111\u01b0\u1ee3c bao nhi\u00eau.\nAgent: D\u1ea1 em hi\u1ec3u ...\nClient: C\u00e1i ph\u1ea7n h\u00e0ng \u0111\u1ecbnh gi\u00e1 l\u00e0 1485.\nAgent: D\u1ea1 em hi\u1ec3u r\u1ed3i \u1ea1. D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 m\u1ed9t t\u1ef7 b\u1ed1n tr\u0103m t\u00e1m m\u01b0\u01a1i l\u0103m tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nAgent: D\u1ea1 em ghi...\nClient: Kh\u00f4ng ph\u1ea3i, \u0111\u00f3 l\u00e0 c\u00e1i \u0111\u1ecbnh gi\u00e1 c\u1ee7a ng\u00e2n h\u00e0ng. \u0110\u00f3 l\u00e0 c\u00e1i \u0111\u1ecbnh gi\u00e1 c\u1ee7a ng\u00e2n h\u00e0ng th\u00e1ng 6/2026.\nAgent: D\u1ea1 em hi\u1ec3u r\u1ed3i \u1ea1. V\u1eady l\u00e0 m\u1ed9t t\u1ef7 b\u1ed1n tr\u0103m t\u00e1m m\u01b0\u01a1i l\u0103m tri\u1ec7u l\u00e0 m\u1ee9c gi\u00e1 \u0111\u1ecbnh gi\u00e1 c\u1ee7a...\nClient: Ch\u1ee9 c\u00f2n anh th\u00ec c\u0169ng-- \u1edd, ch\u1ee9 c\u00f2n anh kh\u00f4ng, anh kh\u00f4ng bi\u1ebft l\u00e0 \u0111\u01b0\u1ee3c bao nhi\u00eau ti\u1ec1n nh\u01b0ng m\u00e0-- b\u1edfi v\u00ec anh c\u00f3 bu\u00f4n xe \u0111\u00e2u.\nAgent: D\u1ea1 em hi\u1ec3u r\u1ed3i \u1ea1. D\u1ea1 v\u1eady m\u00ecnh c\u00f3 nh\u1eafm ch\u1eebng s\u1ebd b\u00e1n xe n\u00e0y trong kho\u1ea3ng gi\u00e1 bao nhi\u00eau ch\u01b0a \u1ea1 \u0111\u1ec3 b\u00ean em h\u1ed7 tr\u1ee3 k\u1ebft n\u1ed1i t\u1ed1t h\u01a1n \u1ea1?\nClient: \u1edc, c-c\u0169ng b\u1ecb-- em th\u1ea5y trang-- \u1edf tr\u00ean trang web c\u1ee7a b\u1ecdn em l\u00e0 c\u00f3, \u1edd, th\u00e0-- \u0111\u1ecbnh gi\u00e1 lu\u00f4n l\u00e0 s\u1edbm, \u1edd, \u0111\u1ecbnh gi\u00e1 lu\u00f4n \u0111\u01b0\u1ee3c m\u00e0.\nAgent: D\u1ea1 v\u00e2ng, b\u00ean ...\nClient: Th\u00ec nh\u00e0-- anh nh\u1edd Vuka s\u1ebd \u0111\u1ecbnh gi\u00e1 gi\u00fap anh.\nAgent: D\u1ea1 v\u00e2ng, b\u00ean em c\u00f3 h\u1ed7 tr\u1ee3 \u0111\u1ecbnh gi\u00e1 \u1ea1. D\u1ea1 v\u1eady \u0111\u1ec3 em b\u00e1o l\u1ea1i v\u1edbi chuy\u00ean vi\u00ean Vu-Ca h\u1ed7 tr\u1ee3 m\u00ecnh \u0111\u1ecbnh gi\u00e1 chu\u1ea9n nh\u1ea5t khi k\u1ebft n\u1ed1i nh\u00e9 \u1ea1. [slow] D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m...\nClient: \u1eeam. \u1eeam. OK r\u1ed3i, c\u1ea3m \u01a1n.\nAgent: D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1...\nClient: D\u1ea1. \u1eeam. OK.\nAgent: D\u1ea1 anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch ..."
}
▸ Output
{
"asking_price": "CH\u01afA R\u00d5",
"car_history": "Xe ch\u1ec9 b\u1ecb va qu\u1eb9t nh\u1eb9, x\u01b0\u1edbc x\u00e1t, kh\u00f4ng \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc.",
"fee_confirmed": "TRUE",
"info_score": 8,
"intention": "FAST",
"is_closing": true,
"is_owner": "CH\u00cdNH CH\u1ee6",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "Y\u00ean H\u00f2a, C\u1ea7u Gi\u1ea5y, H\u00e0 N\u1ed9i",
"odo": "140000",
"sale_reason": "Mu\u1ed1n \u0111\u1ed5i sang xe x\u0103ng \u0111i\u1ec7n, quan t\u00e2m Lexus RX 350 Hybrid.",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi v\u1edbi kh\u00e1ch h\u00e0ng t\u00ean L\u1eb7ng Th\u1ea7m, ch\u1ee7 xe GLS 400 \u0111\u1eddi 2017. Xe \u0111\u00e3 ch\u1ea1y g\u1ea7n 140.000 km, kh\u00f4ng vay ng\u00e2n h\u00e0ng, ch\u1ec9 b\u1ecb va qu\u1eb9t nh\u1eb9. Kh\u00e1ch mu\u1ed1n b\u00e1n nhanh \u0111\u1ec3 \u0111\u1ed5i sang Lexus RX 350 Hybrid, nh\u01b0ng ch\u01b0a x\u00e1c \u0111\u1ecbnh gi\u00e1 b\u00e1n c\u1ee5 th\u1ec3. Agent \u0111\u00e3 n\u00f3i r\u00f5 ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua, nh\u01b0ng ch\u01b0a x\u00e1c nh\u1eadn Zalo v\u00e0 ch\u01b0a \u0111\u01b0a h\u01b0\u1edbng d\u1eabn cu\u1ed1i. C\u1ea7n g\u1ecdi l\u1ea1i \u0111\u1ec3 ho\u00e0n thi\u1ec7n th\u00f4ng tin.",
"year": "2017",
"zalo_status": "FALSE"
}
✓
SLACK_POST
634ms
09/08 14:01
▸ Input
{
"sales_slack_id": "U0BM1PELJ14",
"sku": "FB-67ND6PCM",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi v\u1edbi kh\u00e1ch h\u00e0ng t\u00ean L\u1eb7ng Th\u1ea7m, ch\u1ee7 xe GLS 400 \u0111\u1eddi 2017. Xe \u0111\u00e3 ch\u1ea1y g\u1ea7n 140.000 km, kh\u00f4ng vay ng\u00e2n h\u00e0ng, ch\u1ec9 b\u1ecb va qu\u1eb9t nh\u1eb9. Kh\u00e1ch mu\u1ed1n b\u00e1n nhanh \u0111\u1ec3 \u0111\u1ed5i sang Lexus RX 350 Hybrid, nh\u01b0ng ch\u01b0a x\u00e1c \u0111\u1ecbnh gi\u00e1 b\u00e1n c\u1ee5 th\u1ec3. Agent \u0111\u00e3 n\u00f3i r\u00f5 ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua, nh\u01b0ng ch\u01b0a x\u00e1c nh\u1eadn Zalo v\u00e0 ch\u01b0a \u0111\u01b0a h\u01b0\u1edbng d\u1eabn cu\u1ed1i. C\u1ea7n g\u1ecdi l\u1ea1i \u0111\u1ec3 ho\u00e0n thi\u1ec7n th\u00f4ng tin."
}
▸ Output
{
"posted": true,
"thread_ts": "1786258262.069189"
}
✓
CRM_APIS
371ms
09/08 14:01
✓
CRM_ACTIVITIES
192ms
09/08 14:01
✓
SLACK_AUDIO
3.9s
09/08 14:01
✓
UPDATE_CLOSING
243ms
09/08 14:01
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Lặng Thầm đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe GLS 400 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Đúng rồi. Có. Đúng rồi. Agent: Dạ em cảm ơn anh. [slow] Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: Ừm, có ạ. Agent: Dạ vậy... Client: Không phải vay góp mà, mà mình, ờ, đặt ở ngân hàng để làm hạn mức cho tín dụng ạ. Agent: Dạ em hiểu rồi ạ. Vậy là xe mình không vay góp ngân hàng mà là mình đặt ở ngân hàng để làm hạn mức tín dụng đúng không ạ? Client: Đ-đúng rồi. Rút ra-- rút xe ra có phút mốt thôi. Agent: Dạ em ghi nhận ạ. [slow] Dạ xe mình đời sản xuất năm bao nhiêu ạ? Client: Ừm, ờ, 2017 đăng ký, ờ, ờ, c-c-c-- 25 tháng 12, 2017. Bắt đầu lăn bánh từ tháng 1, 2018 . Agent: Dạ em ghi nhận xe mình sản xuất năm 2017 và lăn bánh từ tháng 1 năm 2018 ạ. [slow] Dạ hiện tại xe mình... Client: Đông ạ. Agent: Dạ em nghe rõ ạ. [slow] Dạ hiện tại xe mình đang ở khu vực nào ạ? Client: Ừ. Agent: Dạ anh cho em hỏi là... Client: Đang ở Cầu Giấy. Yên Hòa, Cầu Giấy, Hà Nội. Agent: Dạ em ghi nhận xe mình đang ở Yên Hòa, Cầu Giấy, Hà Nội ạ. [slow] Dạ xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: Được. Agent: Dạ anh cho em hỏi... Client: Mười, à, ba nghìn-- hơn, hơn 13 vạn. Agent: Dạ hơn 13 ... Client: Gần 14 bạn. Agent: Dạ em ghi nhận xe mình đã chạy hơn 13 vạn, gần 14 vạn kilomet rồi ạ. [slow] Dạ không biết xe mình có... Client: Đúng rồi ạ. Agent: Dạ không biết xe mình có từng va chạm nặng hay bị ngập nước gì không ạ? Client: Không. Agent: Dạ em ghi nhận... Client: Chị bị, chị va quẹt nhẹ nhẹ, ờ, bị xước xát thôi. Agent: Dạ... Client: Không đâm đổ. Agent: Dạ em ghi nhận xe mình chỉ bị va quẹt nhẹ, xước xát thôi chứ không đâm đụng hay ngập nước ạ. [slow] Dạ anh bán xe lần này vì lý do gì... Client: Ừ, khờ. À, mình, ờ, muốn đổi, ờ, sang xe, ờ, xăng điện. Mình, ờ, đang rất thích cái con, ờ, ờ, ừm, RX 350 của Lexus. Agent: Dạ em ghi nhận mình muốn đổi sang xe xăng điện và đang quan tâm dòng Lexus RX 350 ạ. [slow] Dạ không biết mình đã tìm hiểu ... Client: Ừm. 35 Hybrid. Agent: Dạ không biết mình đã tìm hiểu hay đặt cọc mẫu xe này chưa ạ? Client: Anh chưa đặt cọc nhưng anh xem rồi anh đi thử rồi. Agent: Dạ em ghi nhận mình đã tìm hiểu và đi thử xe rồi nhưng chưa đặt cọc ạ. [slow] Dạ hiện tại anh có kế hoạch bán... Client: Ừ. Client: Chưa. Agent: Dạ hiện tại anh có kế hoạch bán xe này trong bao lâu ạ? [slow] Tầm một tuần hay hơn ạ? Client: Cà-càng sớm càng tốt thôi. Agent: Dạ em ghi nhận mình muốn bán xe càng sớm càng tốt ạ. [slow] Dạ anh mong muốn bán xe này với mức giá khoảng bao nhiêu ạ? Client: Ừm. Agent: Dạ anh... Client: Ờ, mình gửi vào cái, ờ, cái-cái nickname của bạn đấy là, ờ, cái định giá của ngân hàng đấy. Chứ còn mình cũng không biết là giá bây giờ nó được bao nhiêu. Agent: Dạ em hiểu ... Client: Cái phần hàng định giá là 1485. Agent: Dạ em hiểu rồi ạ. Dạ em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ một tỷ bốn trăm tám mươi lăm triệu đúng không ạ? Client: Ừm. Agent: Dạ em ghi... Client: Không phải, đó là cái định giá của ngân hàng. Đó là cái định giá của ngân hàng tháng 6/2026. Agent: Dạ em hiểu rồi ạ. Vậy là một tỷ bốn trăm tám mươi lăm triệu là mức giá định giá của... Client: Chứ còn anh thì cũng-- ờ, chứ còn anh không, anh không biết là được bao nhiêu tiền nhưng mà-- bởi vì anh có buôn xe đâu. Agent: Dạ em hiểu rồi ạ. Dạ vậy mình có nhắm chừng sẽ bán xe này trong khoảng giá bao nhiêu chưa ạ để bên em hỗ trợ kết nối tốt hơn ạ? Client: Ờ, c-cũng bị-- em thấy trang-- ở trên trang web của bọn em là có, ờ, thà-- định giá luôn là sớm, ờ, định giá luôn được mà. Agent: Dạ vâng, bên ... Client: Thì nhà-- anh nhờ Vuka sẽ định giá giúp anh. Agent: Dạ vâng, bên em có hỗ trợ định giá ạ. Dạ vậy để em báo lại với chuyên viên Vu-Ca hỗ trợ mình định giá chuẩn nhất khi kết nối nhé ạ. [slow] Dạ bên em thu phí dịch vụ chỉ một phần trăm... Client: Ừm. Ừm. OK rồi, cảm ơn. Agent: Dạ bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người mua tiềm năng để mang lại giá... Client: Dạ. Ừm. OK. Agent: Dạ anh có thắc mắc gì về phí dịch ...