031cefdc-6eba-492d-b56c-64a264570f44
SUCCESS
Time
28/07/2026 12:22:27
Duration
4m 22s
Campaign
-
Conversation ID
conv_1801kykjt5x5f7arzmgtdh2j4b0h
Recording
AI Extraction
odo
75000
loan
KHÔNG VAY NGÂN HÀNG
year
2022
status
SUCCESS
summary
Cuộc gọi thành công. Agent xác nhận đúng chủ xe, xe mua mới chính chủ, không vay ngân hàng, đời 2022, màu đỏ, ở Hưng Yên, đã chạy 75.000 km, không va chạm nặng. Khách muốn bán với giá 400 triệu, không cần gấp. Agent đã nói phí 1% và hướng dẫn gửi ảnh qua Zalo. Khách đồng ý và không thắc mắc thêm.
is_owner
CHÍNH CHỦ
location
Hưng Yên, Mỹ Hào
intention
SLOW
is_silent
-
info_score
8
is_closing
True
car_history
Xe chỉ xước nhẹ bên ngoài, không va chạm nặng hay ngập nước.
sale_reason
Muốn đổi xe
zalo_status
TRUE
asking_price
400000000
fee_confirmed
TRUE
Execution Steps
✓
FIND_LEAD
4ms
28/07 12:22
▸ Input
{
"phone": "0966156622"
}
▸ Output
{
"car_brand": "xe",
"car_model": "huyn dai acsent AT xe \u0111i",
"lead_id": "031cefdc-6eba-492d-b56c-64a264570f44",
"name": "Nguy\u1ec5n V\u0103n Ph\u00fa",
"sales": "U0BAZ47QEBE",
"sku": "FB-SATAZA9F"
}
✓
PREPARE_CALL
30.4s
28/07 12:22
▸ Input
{
"car_brand": "xe",
"car_model": "huyn dai acsent AT xe \u0111i",
"name": "Nguy\u1ec5n V\u0103n Ph\u00fa",
"sku": "FB-SATAZA9F"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1785216026.132879",
"variables": {
"anh_chi": "anh",
"car_make": "xe huyn dai acsent AT xe \u0111i 2022",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Nguy\u1ec5n V\u0103n Ph\u00fa"
}
}
✓
OUTBOUND_CALL
16.1s
28/07 12:23
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0966156622",
"variables": {
"anh_chi": "anh",
"car_make": "xe huyn dai acsent AT xe \u0111i 2022",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Nguy\u1ec5n V\u0103n Ph\u00fa"
}
}
▸ Output
{
"conversation_id": "conv_1801kykjt5x5f7arzmgtdh2j4b0h",
"raw": {
"conversation_id": "conv_1801kykjt5x5f7arzmgtdh2j4b0h",
"message": "Outbound call initiated",
"sip_call_id": "SCL_kpDDpCTKwfYz",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
8m 0s
28/07 12:31
▸ Input
{
"conversation_id": "conv_1801kykjt5x5f7arzmgtdh2j4b0h"
}
▸ Output
{
"duration_secs": 262,
"status": "done"
}
✓
TRANSCRIPT
28/07 12:31
▸ Input
{
"raw_turns": 52
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Nguy\u1ec5n V\u0103n Ph\u00fa \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe xe huyn dai acsent AT xe \u0111i 2022 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u1eea, \u0111\u00fang r\u1ed3i. \u1eea, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1, em c\u1ea3m \u01a1n anh. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, kh\u00f4ng. Xe \u00e0, mua tr\u1ea3 th\u1eb3ng lu\u00f4n.\nAgent: D\u1ea1, xe m\u00ecnh mua tr\u1ea3 th\u1eb3ng lu\u00f4n l\u00e0 t\u1ed1t qu\u00e1 \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai hai ph\u1ea3i kh\u00f4ng anh?\nClient: \u1edc, \u0111\u00fang r\u1ed3i, m\u00e0u \u0111\u1ecf.\nAgent: D\u1ea1, em ghi nh\u1eadn \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u1edc, H\u01b0ng Y\u00ean.\nAgent: D\u1ea1, H\u01b0ng Y\u00ean. C\u1ee5 th\u1ec3 l\u00e0 m\u00ecnh \u1edf huy\u1ec7n n\u00e0o c\u1ee7a H\u01b0ng Y\u00ean \u1ea1?\nClient: \u1ede huy\u1ec7n M\u1ef9 H\u00e0o.\nAgent: D\u1ea1, M\u1ef9 H\u00e0o, H\u01b0ng Y\u00ean \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: Xe ch\u1ea1y 7 v\u1ea1n r\u01b0\u1ee1i.\nAgent: D\u1ea1, b\u1ea3y v\u1ea1n r\u01b0\u1ee1i \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, kh\u00f4ng.\nAgent: ...\nClient: Xe x\u1ea3 b\u00ean ngo\u00e0i, \u0111i ngang s\u01a1n d\u1eb7m l\u1ea1i th\u00f4i.\nAgent: D\u1ea1, v\u1eady l\u00e0 xe m\u00ecnh ch\u1ec9 x\u01b0\u1edbc nh\u1eb9 b\u00ean ngo\u00e0i th\u00f4i \u0111\u00fang kh\u00f4ng \u1ea1? D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: \u1eeam.\nClient: M\u00ecnh mu\u1ed1n \u0111\u1ed5i xe th\u00f4i.\nAgent: D\u1ea1, m\u00ecnh mu\u1ed1n \u0111\u1ed5i xe. Kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: Ch\u01b0a, ch\u01b0a. M\u00ecnh \u0111ang t\u00ecm hi\u1ec3u xe \u0111i\u1ec7n nh\u01b0ng m\u00e0 ch\u01b0a \u0111\u1eb7t c\u1ecdc.\nAgent: D\u1ea1, m\u00ecnh \u0111ang t\u00ecm hi\u1ec3u xe \u0111i\u1ec7n nh\u01b0ng m\u00e0 ch\u01b0a \u0111\u1eb7t c\u1ecdc. B\u00ean em c\u00f3 li\u00ean k\u1ebft v\u1edbi VinFast v\u00e0 BYD \u0111\u1ec3 \u0111\u1ed5i x\u0103ng sang \u0111i\u1ec7n v\u1edbi gi\u00e1 t\u1ed1t h\u01a1n gi\u00e1 ni\u00eam y\u1ebft t\u1ea1i h\u00e3ng, anh quan t\u00e2m d\u00f2ng xe n\u00e0o c\u1ee9 nh\u1eafn b\u1ea1n chuy\u00ean vi\u00ean b\u00ean em \u0111\u1ec3 b\u1ea1n t\u01b0 v\u1ea5n chi ti\u1ebft ch\u01b0\u01a1ng tr\u00ecnh qua Zalo \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: \u1eea.\nClient: H\u01a1n \u0111i.\nAgent: D\u1ea1,...\nClient: L\u00e0 \u0111\u1ec3 v\u1ec1 ph\u00eda b\u00e1n, c\u0169ng kh\u00f4ng c\u1ea7n g\u1ea5p.\nAgent: D\u1ea1, kh\u00f4ng c\u1ea7n g\u1ea5p \u1ea1. D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: \u1eeam. 14400.\nAgent: D\u1ea1, em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 b\u1ed1n tr\u0103m b\u1ed1n m\u01b0\u01a1i tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nClient: \u1eeam.\nClient: Kh\u00f4ng, b\u1ed1n tr\u0103m tri\u1ec7u th\u00f4i.\nAgent: D\u1ea1, v\u1eady l\u00e0 b\u1ed1n tr\u0103m tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nAgent: D\u1ea1, em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n b\u1ed1n tr\u0103m tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. B\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nClient: M\u1ed9t ph\u1ea7n tr\u0103m l\u00e0 h\u01a1i cao \u0111\u1ea5y.\nAgent: D\u1ea1, m\u1ed9t ph\u1ea7n tr\u0103m n\u00e0y l\u00e0 tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1, v\u00e0 b\u00ean em s\u1ebd h\u1ed7 tr\u1ee3 m\u00ecnh to\u00e0n b\u1ed9 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec th\u00eam kh\u00f4ng \u1ea1?\nClient: M\u1ed9t ph\u1ea7n tr\u0103m l\u00e0 m\u1ea5t 40 tri\u1ec7u, c\u00f2n 360 cho xe.\nAgent: D\u1ea1, m\u1ed9t...\nClient: Th\u1ebf th\u00ec v\u1ec1 \u00e0, c\u00f3 hay m\u00ecnh kh\u00f4ng b\u00e1n?\nAgent: D\u1ea1, m\u1ed9t ph\u1ea7n tr\u0103m l\u00e0 b\u1ed1n tri\u1ec7u th\u00f4i \u1ea1, kh\u00f4ng ph\u1ea3i b\u1ed1n m\u01b0\u01a1i tri\u1ec7u \u0111\u00e2u \u1ea1. D\u1ea1 anh c\u00f3 th\u1eafc m\u1eafc g\u00ec th\u00eam kh\u00f4ng \u1ea1?\nClient: \u00c0, ok, video ok. Kh\u00f4ng th\u1eafc m\u1eafc g\u00ec n\u1eefa.\nAgent: D\u1ea1, v\u1eady anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, s\u1ed1 c\u1ee7a m\u00ecnh n\u00e0y.\nAgent: D\u1ea1, em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: \u1eea.\nClient: \u1eeam, OK.\nAgent: D\u1ea1, em c\u1ea3m \u01a1n anh \u1ea1. Ch\u00fac anh m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1.\nClient: \u1eeam, OK.",
"length": 3503,
"turns": 50
}
✓
AI_EXTRACTION
10.1s
28/07 12:31
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\" v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i \"ph\u00ed 1%\" sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i ph\u00ed 1%, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Nguy\u1ec5n V\u0103n Ph\u00fa \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe xe huyn dai acsent AT xe \u0111i 2022 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u1eea, \u0111\u00fang r\u1ed3i. \u1eea, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1, em c\u1ea3m \u01a1n anh. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, kh\u00f4ng. Xe \u00e0, mua tr\u1ea3 th\u1eb3ng lu\u00f4n.\nAgent: D\u1ea1, xe m\u00ecnh mua tr\u1ea3 th\u1eb3ng lu\u00f4n l\u00e0 t\u1ed1t qu\u00e1 \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai hai ph\u1ea3i kh\u00f4ng anh?\nClient: \u1edc, \u0111\u00fang r\u1ed3i, m\u00e0u \u0111\u1ecf.\nAgent: D\u1ea1, em ghi nh\u1eadn \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u1edc, H\u01b0ng Y\u00ean.\nAgent: D\u1ea1, H\u01b0ng Y\u00ean. C\u1ee5 th\u1ec3 l\u00e0 m\u00ecnh \u1edf huy\u1ec7n n\u00e0o c\u1ee7a H\u01b0ng Y\u00ean \u1ea1?\nClient: \u1ede huy\u1ec7n M\u1ef9 H\u00e0o.\nAgent: D\u1ea1, M\u1ef9 H\u00e0o, H\u01b0ng Y\u00ean \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: Xe ch\u1ea1y 7 v\u1ea1n r\u01b0\u1ee1i.\nAgent: D\u1ea1, b\u1ea3y v\u1ea1n r\u01b0\u1ee1i \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, kh\u00f4ng.\nAgent: ...\nClient: Xe x\u1ea3 b\u00ean ngo\u00e0i, \u0111i ngang s\u01a1n d\u1eb7m l\u1ea1i th\u00f4i.\nAgent: D\u1ea1, v\u1eady l\u00e0 xe m\u00ecnh ch\u1ec9 x\u01b0\u1edbc nh\u1eb9 b\u00ean ngo\u00e0i th\u00f4i \u0111\u00fang kh\u00f4ng \u1ea1? D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: \u1eeam.\nClient: M\u00ecnh mu\u1ed1n \u0111\u1ed5i xe th\u00f4i.\nAgent: D\u1ea1, m\u00ecnh mu\u1ed1n \u0111\u1ed5i xe. Kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: Ch\u01b0a, ch\u01b0a. M\u00ecnh \u0111ang t\u00ecm hi\u1ec3u xe \u0111i\u1ec7n nh\u01b0ng m\u00e0 ch\u01b0a \u0111\u1eb7t c\u1ecdc.\nAgent: D\u1ea1, m\u00ecnh \u0111ang t\u00ecm hi\u1ec3u xe \u0111i\u1ec7n nh\u01b0ng m\u00e0 ch\u01b0a \u0111\u1eb7t c\u1ecdc. B\u00ean em c\u00f3 li\u00ean k\u1ebft v\u1edbi VinFast v\u00e0 BYD \u0111\u1ec3 \u0111\u1ed5i x\u0103ng sang \u0111i\u1ec7n v\u1edbi gi\u00e1 t\u1ed1t h\u01a1n gi\u00e1 ni\u00eam y\u1ebft t\u1ea1i h\u00e3ng, anh quan t\u00e2m d\u00f2ng xe n\u00e0o c\u1ee9 nh\u1eafn b\u1ea1n chuy\u00ean vi\u00ean b\u00ean em \u0111\u1ec3 b\u1ea1n t\u01b0 v\u1ea5n chi ti\u1ebft ch\u01b0\u01a1ng tr\u00ecnh qua Zalo \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: \u1eea.\nClient: H\u01a1n \u0111i.\nAgent: D\u1ea1,...\nClient: L\u00e0 \u0111\u1ec3 v\u1ec1 ph\u00eda b\u00e1n, c\u0169ng kh\u00f4ng c\u1ea7n g\u1ea5p.\nAgent: D\u1ea1, kh\u00f4ng c\u1ea7n g\u1ea5p \u1ea1. D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: \u1eeam. 14400.\nAgent: D\u1ea1, em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 b\u1ed1n tr\u0103m b\u1ed1n m\u01b0\u01a1i tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nClient: \u1eeam.\nClient: Kh\u00f4ng, b\u1ed1n tr\u0103m tri\u1ec7u th\u00f4i.\nAgent: D\u1ea1, v\u1eady l\u00e0 b\u1ed1n tr\u0103m tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nAgent: D\u1ea1, em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n b\u1ed1n tr\u0103m tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. B\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nClient: M\u1ed9t ph\u1ea7n tr\u0103m l\u00e0 h\u01a1i cao \u0111\u1ea5y.\nAgent: D\u1ea1, m\u1ed9t ph\u1ea7n tr\u0103m n\u00e0y l\u00e0 tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1, v\u00e0 b\u00ean em s\u1ebd h\u1ed7 tr\u1ee3 m\u00ecnh to\u00e0n b\u1ed9 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec th\u00eam kh\u00f4ng \u1ea1?\nClient: M\u1ed9t ph\u1ea7n tr\u0103m l\u00e0 m\u1ea5t 40 tri\u1ec7u, c\u00f2n 360 cho xe.\nAgent: D\u1ea1, m\u1ed9t...\nClient: Th\u1ebf th\u00ec v\u1ec1 \u00e0, c\u00f3 hay m\u00ecnh kh\u00f4ng b\u00e1n?\nAgent: D\u1ea1, m\u1ed9t ph\u1ea7n tr\u0103m l\u00e0 b\u1ed1n tri\u1ec7u th\u00f4i \u1ea1, kh\u00f4ng ph\u1ea3i b\u1ed1n m\u01b0\u01a1i tri\u1ec7u \u0111\u00e2u \u1ea1. D\u1ea1 anh c\u00f3 th\u1eafc m\u1eafc g\u00ec th\u00eam kh\u00f4ng \u1ea1?\nClient: \u00c0, ok, video ok. Kh\u00f4ng th\u1eafc m\u1eafc g\u00ec n\u1eefa.\nAgent: D\u1ea1, v\u1eady anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, s\u1ed1 c\u1ee7a m\u00ecnh n\u00e0y.\nAgent: D\u1ea1, em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: \u1eea.\nClient: \u1eeam, OK.\nAgent: D\u1ea1, em c\u1ea3m \u01a1n anh \u1ea1. Ch\u00fac anh m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1.\nClient: \u1eeam, OK."
}
▸ Output
{
"asking_price": "400000000",
"car_history": "Xe ch\u1ec9 x\u01b0\u1edbc nh\u1eb9 b\u00ean ngo\u00e0i, kh\u00f4ng va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc.",
"fee_confirmed": "TRUE",
"info_score": 8,
"intention": "SLOW",
"is_closing": true,
"is_owner": "CH\u00cdNH CH\u1ee6",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "H\u01b0ng Y\u00ean, M\u1ef9 H\u00e0o",
"odo": "75000",
"sale_reason": "Mu\u1ed1n \u0111\u1ed5i xe",
"status": "SUCCESS",
"summary": "Cu\u1ed9c g\u1ecdi th\u00e0nh c\u00f4ng. Agent x\u00e1c nh\u1eadn \u0111\u00fang ch\u1ee7 xe, xe mua m\u1edbi ch\u00ednh ch\u1ee7, kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u0111\u1eddi 2022, m\u00e0u \u0111\u1ecf, \u1edf H\u01b0ng Y\u00ean, \u0111\u00e3 ch\u1ea1y 75.000 km, kh\u00f4ng va ch\u1ea1m n\u1eb7ng. Kh\u00e1ch mu\u1ed1n b\u00e1n v\u1edbi gi\u00e1 400 tri\u1ec7u, kh\u00f4ng c\u1ea7n g\u1ea5p. Agent \u0111\u00e3 n\u00f3i ph\u00ed 1% v\u00e0 h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh qua Zalo. Kh\u00e1ch \u0111\u1ed3ng \u00fd v\u00e0 kh\u00f4ng th\u1eafc m\u1eafc th\u00eam.",
"year": "2022",
"zalo_status": "TRUE"
}
✓
SLACK_POST
678ms
28/07 12:31
▸ Input
{
"sales_slack_id": "U0BAZ47QEBE",
"sku": "FB-SATAZA9F",
"status": "SUCCESS",
"summary": "Cu\u1ed9c g\u1ecdi th\u00e0nh c\u00f4ng. Agent x\u00e1c nh\u1eadn \u0111\u00fang ch\u1ee7 xe, xe mua m\u1edbi ch\u00ednh ch\u1ee7, kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u0111\u1eddi 2022, m\u00e0u \u0111\u1ecf, \u1edf H\u01b0ng Y\u00ean, \u0111\u00e3 ch\u1ea1y 75.000 km, kh\u00f4ng va ch\u1ea1m n\u1eb7ng. Kh\u00e1ch mu\u1ed1n b\u00e1n v\u1edbi gi\u00e1 400 tri\u1ec7u, kh\u00f4ng c\u1ea7n g\u1ea5p. Agent \u0111\u00e3 n\u00f3i ph\u00ed 1% v\u00e0 h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh qua Zalo. Kh\u00e1ch \u0111\u1ed3ng \u00fd v\u00e0 kh\u00f4ng th\u1eafc m\u1eafc th\u00eam."
}
▸ Output
{
"posted": true,
"thread_ts": "1785216026.132879"
}
✓
CRM_APIS
213ms
28/07 12:31
✓
CRM_ACTIVITIES
126ms
28/07 12:31
✓
SLACK_AUDIO
4.5s
28/07 12:31
✓
UPDATE_CLOSING
119ms
28/07 12:31
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Nguyễn Văn Phú đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe xe huyn dai acsent AT xe đi 2022 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Alo. Ừ, đúng rồi. Ừ, đúng rồi. Agent: Dạ, em cảm ơn anh. Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: Không, không. Xe à, mua trả thẳng luôn. Agent: Dạ, xe mình mua trả thẳng luôn là tốt quá ạ. Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai không hai hai phải không anh? Client: Ờ, đúng rồi, màu đỏ. Agent: Dạ, em ghi nhận ạ. Dạ hiện tại xe mình đang ở khu vực nào ạ? Client: Ờ, Hưng Yên. Agent: Dạ, Hưng Yên. Cụ thể là mình ở huyện nào của Hưng Yên ạ? Client: Ở huyện Mỹ Hào. Agent: Dạ, Mỹ Hào, Hưng Yên ạ. Dạ xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: Xe chạy 7 vạn rưỡi. Agent: Dạ, bảy vạn rưỡi ạ. Dạ không biết xe mình có từng va chạm nặng hay bị ngập nước gì không ạ? Client: Không, không. Agent: ... Client: Xe xả bên ngoài, đi ngang sơn dặm lại thôi. Agent: Dạ, vậy là xe mình chỉ xước nhẹ bên ngoài thôi đúng không ạ? Dạ anh bán xe lần này vì lý do gì ạ? Client: Ừm. Client: Mình muốn đổi xe thôi. Agent: Dạ, mình muốn đổi xe. Không biết mình đã tìm hiểu hay đặt cọc mẫu xe nào chưa ạ? Client: Chưa, chưa. Mình đang tìm hiểu xe điện nhưng mà chưa đặt cọc. Agent: Dạ, mình đang tìm hiểu xe điện nhưng mà chưa đặt cọc. Bên em có liên kết với VinFast và BYD để đổi xăng sang điện với giá tốt hơn giá niêm yết tại hãng, anh quan tâm dòng xe nào cứ nhắn bạn chuyên viên bên em để bạn tư vấn chi tiết chương trình qua Zalo ạ. Dạ hiện tại anh có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn ạ? Client: Ừ. Client: Hơn đi. Agent: Dạ,... Client: Là để về phía bán, cũng không cần gấp. Agent: Dạ, không cần gấp ạ. Dạ anh mong muốn bán xe này với mức giá khoảng bao nhiêu ạ? Client: Ừm. 14400. Agent: Dạ, em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ bốn trăm bốn mươi triệu đúng không ạ? Client: Ừm. Client: Ừm. Client: Không, bốn trăm triệu thôi. Agent: Dạ, vậy là bốn trăm triệu đúng không ạ? Client: Ừm. Agent: Dạ, em ghi nhận mức giá mong muốn bốn trăm triệu của mình rồi ạ. Bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người mua tiềm năng để mang lại giá tốt nhất cho mình ạ. Anh có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: Ừm. Client: Một phần trăm là hơi cao đấy. Agent: Dạ, một phần trăm này là trên giá bán cuối cùng thôi ạ, và bên em sẽ hỗ trợ mình toàn bộ hồ sơ mua bán xe nhanh nhất ạ. Anh có thắc mắc gì thêm không ạ? Client: Một phần trăm là mất 40 triệu, còn 360 cho xe. Agent: Dạ, một... Client: Thế thì về à, có hay mình không bán? Agent: Dạ, một phần trăm là bốn triệu thôi ạ, không phải bốn mươi triệu đâu ạ. Dạ anh có thắc mắc gì thêm không ạ? Client: À, ok, video ok. Không thắc mắc gì nữa. Agent: Dạ, vậy anh cho em xác nhận số điện thoại em đang gọi có phải là số Zalo của anh không ạ? Số này mình có chặn tìm kiếm hay nhắn tin từ người lạ không ạ? Client: Không, số của mình này. Agent: Dạ, em đã ghi nhận thông tin xe của mình rồi ạ, sẽ có chuyên viên Vu-Ca kết bạn và hỗ trợ tiếp tục ạ. Sau khi kết bạn Zalo anh gửi giúp em bộ ảnh nội ngoại thất xe và giấy đăng kiểm để chuyên viên bên em hỗ trợ nhanh nhất ạ. Client: Ừ. Client: Ừm, OK. Agent: Dạ, em cảm ơn anh ạ. Chúc anh một ngày tốt lành ạ. Client: Ừm, OK.