Execution Detail - Call Center

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95680b77-e837-4b5d-a6eb-ca9e2a4d4653

FAILED

Time 23/07/2026 17:37:43

Duration 2m 52s

Campaign -

Conversation ID conv_3801ky78x2bpfvgrngagsdd8rebp

Recording

AI Extraction

odo CHƯA RÕ

loan CHƯA RÕ

year CHƯA RÕ

status FAILED

summary -

is_owner CHƯA RÕ

location CHƯA RÕ

intention SLOW

is_silent -

info_score -

is_closing True

car_history CHƯA RÕ

sale_reason CHƯA RÕ

zalo_status CHƯA RÕ

asking_price CHƯA RÕ

fee_confirmed FALSE

Execution Steps

✓ FIND_LEAD

14ms 23/07 17:37

✓ PREPARE_CALL

2.6s 23/07 17:37

✓ OUTBOUND_CALL

1m 14s 23/07 17:39

✓ WAIT_CONVERSATION

4m 0s 23/07 17:43

✓ TRANSCRIPT

23/07 17:43

▸ Input

{
  "raw_turns": 34
}

▸ Output

{
  "full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Nguy\u1ec5n B\u00e1 \u0110\u1ecbnh  \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe toyota fortuner 2016 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u0110\u00fang r\u1ed3i em. \u00c0. \u1edc, \u0111\u00fang r\u1ed3i. \u0110\u00fang r\u1ed3i em.\nAgent: D\u1ea1, em c\u1ea3m \u01a1n anh. V\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng.\nAgent: D\u1ea1, v\u1eady l\u00e0 xe m\u00ecnh kh\u00f4ng c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng n\u1eefa. Em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi s\u00e1u ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: \u1ede ph\u01b0\u1eddng \u0110\u00f4ng H\u00f2a \u0111\u00f3 em.\nAgent: D\u1ea1, em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u1edf ph\u01b0\u1eddng \u0110\u00f4ng H\u00f2a. Em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng m\u1ed9t tr\u0103m ng\u00e0n ba tr\u0103m c\u00e2y s\u1ed1, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: M\u1ed9t tr\u0103m ng\u00e0n nhi\u00eau? \u00c0, m\u1ed9t tr\u0103m, \u1edd, m\u1ed9t tr\u0103m ng\u00e0n, \u1edd, m\u1ed9t tr\u0103m ng\u00e0n c\u00e2y s\u1ed1.\nAgent: D\u1ea1, em ghi nh\u1eadn l\u00e0 m\u1ed9t tr\u0103m ng\u00e0n c\u00e2y s\u1ed1. V\u1eady kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, kh\u00f4ng. Xe c\u1ee7a \u0111\u1eddi ch\u1ee7 ch\u1ea1y r\u1ea5t l\u00e0 k\u1ef9, m\u00e0 c\u0169ng c\u00f3 m\u00ecnh anh ch\u1ea1y th\u00f4i.\nAgent: D\u1ea1, em hi\u1ec3u r\u1ed3i \u1ea1. Em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec mu\u1ed1n \u0111\u1ed5i xe m\u1edbi, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1, kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: A, \u0111ang, \u01a1, t\u00ednh d\u1ef1 \u0111\u1ecbnh mua Ford Everest, \u01a1, 2026, xe x\u0103ng.\nAgent: D\u1ea1, v\u1eady l\u00e0 m\u00ecnh \u0111ang d\u1ef1 \u0111\u1ecbnh mua Ford Everest hai kh\u00f4ng hai s\u00e1u. Kh\u00f4ng bi\u1ebft m\u00ecnh d\u1ef1 ki\u1ebfn kho\u1ea3ng bao l\u00e2u n\u1eefa th\u00ec l\u1ea5y xe m\u1edbi \u1ea1?\nClient: Ch\u01b0a \u0111\u00e2u \u1ea1, b\u00e1n \u0111\u01b0\u1ee3c xe n\u00e0y th\u00ec mua xe m\u1edbi th\u00f4i.\nAgent: D\u1ea1, em hi\u1ec3u r\u1ed3i. V\u1eady hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong kho\u1ea3ng bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: T\u1ea7m...\nAgent: D\u1ea1, anh c\u00f3 th\u1ec3 nh\u1eafc l\u1ea1i gi\u00fap em \u0111\u01b0\u1ee3c kh\u00f4ng \u1ea1?\nClient: M\u1ed9c T\u00e2n.\nAgent: D\u1ea1, em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i em ch\u01b0a nghe k\u1ecbp \u1ea1, anh nh\u1eafc l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: M\u1ed9c T\u00e2n.\nAgent: D\u1ea1, em ch\u01b0a nghe r\u00f5, anh c\u00f3 th\u1ec3 n\u00f3i l\u1ea1i \u0111\u01b0\u1ee3c kh\u00f4ng \u1ea1?\nClient: M\u01b0\u1eddi ng\u00e0y.\nAgent: D\u1ea1, em ghi nh\u1eadn l\u00e0 kho\u1ea3ng m\u01b0\u1eddi ng\u00e0y \u1ea1. V\u1eady anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: M\u1ed9t tr\u0103m r\u01b0\u1ee1i.\nAgent: D\u1ea1, em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 m\u1ed9t tr\u0103m r\u01b0\u1ee1i tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: B\u1ed1n tr\u0103m n\u0103m ch\u1ee5c tri\u1ec7u.\nAgent: D\u1ea1, v\u1eady l\u00e0 b\u1ed1n tr\u0103m n\u0103m m\u01b0\u01a1i tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.",
  "length": 2302,
  "turns": 32
}

✓ AI_EXTRACTION

2m 32s 23/07 17:45

▸ Input

{
  "model": "DeepSeek-V4-Flash",
  "system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n   - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n   - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n   - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n   - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n     a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n     b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n     c. Agent \u0111\u00e3 n\u00f3i r\u00f5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\" v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n     d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n     e. info_score \u2265 7.\n     N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n   - \u0027CALL BACK\u0027:\n     \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n     \u2022 Ho\u1eb7c info_score \u003c 7.\n     \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i \"ph\u00ed 1%\" sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i ph\u00ed 1%, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
  "transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Nguy\u1ec5n B\u00e1 \u0110\u1ecbnh  \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe toyota fortuner 2016 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u0110\u00fang r\u1ed3i em. \u00c0. \u1edc, \u0111\u00fang r\u1ed3i. \u0110\u00fang r\u1ed3i em.\nAgent: D\u1ea1, em c\u1ea3m \u01a1n anh. V\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng.\nAgent: D\u1ea1, v\u1eady l\u00e0 xe m\u00ecnh kh\u00f4ng c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng n\u1eefa. Em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi s\u00e1u ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: \u1ede ph\u01b0\u1eddng \u0110\u00f4ng H\u00f2a \u0111\u00f3 em.\nAgent: D\u1ea1, em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u1edf ph\u01b0\u1eddng \u0110\u00f4ng H\u00f2a. Em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng m\u1ed9t tr\u0103m ng\u00e0n ba tr\u0103m c\u00e2y s\u1ed1, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: M\u1ed9t tr\u0103m ng\u00e0n nhi\u00eau? \u00c0, m\u1ed9t tr\u0103m, \u1edd, m\u1ed9t tr\u0103m ng\u00e0n, \u1edd, m\u1ed9t tr\u0103m ng\u00e0n c\u00e2y s\u1ed1.\nAgent: D\u1ea1, em ghi nh\u1eadn l\u00e0 m\u1ed9t tr\u0103m ng\u00e0n c\u00e2y s\u1ed1. V\u1eady kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, kh\u00f4ng. Xe c\u1ee7a \u0111\u1eddi ch\u1ee7 ch\u1ea1y r\u1ea5t l\u00e0 k\u1ef9, m\u00e0 c\u0169ng c\u00f3 m\u00ecnh anh ch\u1ea1y th\u00f4i.\nAgent: D\u1ea1, em hi\u1ec3u r\u1ed3i \u1ea1. Em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec mu\u1ed1n \u0111\u1ed5i xe m\u1edbi, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1, kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: A, \u0111ang, \u01a1, t\u00ednh d\u1ef1 \u0111\u1ecbnh mua Ford Everest, \u01a1, 2026, xe x\u0103ng.\nAgent: D\u1ea1, v\u1eady l\u00e0 m\u00ecnh \u0111ang d\u1ef1 \u0111\u1ecbnh mua Ford Everest hai kh\u00f4ng hai s\u00e1u. Kh\u00f4ng bi\u1ebft m\u00ecnh d\u1ef1 ki\u1ebfn kho\u1ea3ng bao l\u00e2u n\u1eefa th\u00ec l\u1ea5y xe m\u1edbi \u1ea1?\nClient: Ch\u01b0a \u0111\u00e2u \u1ea1, b\u00e1n \u0111\u01b0\u1ee3c xe n\u00e0y th\u00ec mua xe m\u1edbi th\u00f4i.\nAgent: D\u1ea1, em hi\u1ec3u r\u1ed3i. V\u1eady hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong kho\u1ea3ng bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: T\u1ea7m...\nAgent: D\u1ea1, anh c\u00f3 th\u1ec3 nh\u1eafc l\u1ea1i gi\u00fap em \u0111\u01b0\u1ee3c kh\u00f4ng \u1ea1?\nClient: M\u1ed9c T\u00e2n.\nAgent: D\u1ea1, em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i em ch\u01b0a nghe k\u1ecbp \u1ea1, anh nh\u1eafc l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: M\u1ed9c T\u00e2n.\nAgent: D\u1ea1, em ch\u01b0a nghe r\u00f5, anh c\u00f3 th\u1ec3 n\u00f3i l\u1ea1i \u0111\u01b0\u1ee3c kh\u00f4ng \u1ea1?\nClient: M\u01b0\u1eddi ng\u00e0y.\nAgent: D\u1ea1, em ghi nh\u1eadn l\u00e0 kho\u1ea3ng m\u01b0\u1eddi ng\u00e0y \u1ea1. V\u1eady anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: M\u1ed9t tr\u0103m r\u01b0\u1ee1i.\nAgent: D\u1ea1, em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 m\u1ed9t tr\u0103m r\u01b0\u1ee1i tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: B\u1ed1n tr\u0103m n\u0103m ch\u1ee5c tri\u1ec7u.\nAgent: D\u1ea1, v\u1eady l\u00e0 b\u1ed1n tr\u0103m n\u0103m m\u01b0\u01a1i tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i."
}

▸ Output

{
  "asking_price": "CH\u01afA R\u00d5",
  "car_history": "CH\u01afA R\u00d5",
  "fee_confirmed": "FALSE",
  "info_score": 0,
  "intention": "SLOW",
  "is_closing": true,
  "is_owner": "CH\u01afA R\u00d5",
  "is_silent": false,
  "loan": "CH\u01afA R\u00d5",
  "location": "CH\u01afA R\u00d5",
  "odo": "CH\u01afA R\u00d5",
  "sale_reason": "CH\u01afA R\u00d5",
  "status": "FAILED",
  "summary": "",
  "year": "CH\u01afA R\u00d5",
  "zalo_status": "CH\u01afA R\u00d5"
}

✓ SLACK_POST

614ms 23/07 17:45

✓ CRM_APIS

414ms 23/07 17:45

✓ CRM_ACTIVITIES

193ms 23/07 17:45

✓ SLACK_AUDIO

4.5s 23/07 17:45

✓ UPDATE_CLOSING

145ms 23/07 17:45

{
  "is_closing": true,
  "is_silent": false
}

Transcript

Agent: “Dạ alo, cho em hỏi có phải anh Nguyễn Bá Định đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe toyota fortuner 2016 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?”
Client: Alo. Đúng rồi em. À. Ờ, đúng rồi. Đúng rồi em.
Agent: Dạ, em cảm ơn anh. Vậy xe mình hiện có còn vay góp ngân hàng không ạ?
Client: Không, không, không.
Agent: Dạ, vậy là xe mình không còn vay góp ngân hàng nữa. Em xác nhận lại xe mình là đời sản xuất năm hai không mười sáu phải không anh?
Client: Đúng rồi.
Agent: Dạ em thấy địa chỉ của anh ở Thành phố Hồ Chí Minh, không biết cụ thể mình ở quận nào ạ?
Client: Ở phường Đông Hòa đó em.
Agent: Dạ, em ghi nhận là xe mình ở phường Đông Hòa. Em thấy xe đã chạy khoảng một trăm ngàn ba trăm cây số, đúng không ạ?
Client: Một trăm ngàn nhiêu? À, một trăm, ờ, một trăm ngàn, ờ, một trăm ngàn cây số.
Agent: Dạ, em ghi nhận là một trăm ngàn cây số. Vậy không biết xe mình có từng va chạm nặng hay bị ngập nước gì không ạ?
Client: Không, không. Xe của đời chủ chạy rất là kỹ, mà cũng có mình anh chạy thôi.
Agent: Dạ, em hiểu rồi ạ. Em thấy mình bán xe vì muốn đổi xe mới, đúng không ạ?
Client: Đúng rồi.
Agent: Dạ, không biết mình đã tìm hiểu hay đặt cọc mẫu xe nào chưa ạ?
Client: A, đang, ơ, tính dự định mua Ford Everest, ơ, 2026, xe xăng.
Agent: Dạ, vậy là mình đang dự định mua Ford Everest hai không hai sáu. Không biết mình dự kiến khoảng bao lâu nữa thì lấy xe mới ạ?
Client: Chưa đâu ạ, bán được xe này thì mua xe mới thôi.
Agent: Dạ, em hiểu rồi. Vậy hiện tại anh có kế hoạch bán xe này trong khoảng bao lâu ạ? Tầm một tuần hay hơn ạ?
Client: Tầm...
Agent: Dạ, anh có thể nhắc lại giúp em được không ạ?
Client: Mộc Tân.
Agent: Dạ, em xin lỗi anh, đoạn rồi em chưa nghe kịp ạ, anh nhắc lại giúp em với ạ?
Client: Mộc Tân.
Agent: Dạ, em chưa nghe rõ, anh có thể nói lại được không ạ?
Client: Mười ngày.
Agent: Dạ, em ghi nhận là khoảng mười ngày ạ. Vậy anh mong muốn bán xe này với mức giá khoảng bao nhiêu ạ?
Client: Một trăm rưỡi.
Agent: Dạ, em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ một trăm rưỡi triệu đúng không ạ?
Client: Bốn trăm năm chục triệu.
Agent: Dạ, vậy là bốn trăm năm mươi triệu đúng không ạ?
Client: Đúng rồi.