18628e52-17ab-4deb-8113-52d4df1063f7
FAILED
Time
23/07/2026 20:57:17
Duration
3m 8s
Campaign
-
Conversation ID
conv_1601ky7m8grkfegthtvxcdekpk1c
Recording
AI Extraction
odo
CHƯA RÕ
loan
CHƯA RÕ
year
CHƯA RÕ
status
FAILED
summary
-
is_owner
CHƯA RÕ
location
CHƯA RÕ
intention
SLOW
is_silent
-
info_score
-
is_closing
-
car_history
CHƯA RÕ
sale_reason
CHƯA RÕ
zalo_status
CHƯA RÕ
asking_price
CHƯA RÕ
fee_confirmed
FALSE
Execution Steps
✓
FIND_LEAD
10ms
23/07 20:57
▸ Input
{
"phone": "0906671794"
}
▸ Output
{
"car_brand": "hyundai",
"car_model": "i10",
"lead_id": "18628e52-17ab-4deb-8113-52d4df1063f7",
"name": "H\u00f9ng ",
"sales": "U09347ZRTKR",
"sku": "SKU-YDD4CS"
}
✓
PREPARE_CALL
5.2s
23/07 20:57
▸ Input
{
"car_brand": "hyundai",
"car_model": "i10",
"name": "H\u00f9ng ",
"sku": "SKU-YDD4CS"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1784814917.682669",
"variables": {
"anh_chi": "anh",
"car_make": "hyundai i10 2022",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:D\u01b0\u1edbi 1 th\u00e1ng, l\u00fd do b\u00e1n: Kh\u00f4ng c\u00f2n nhu c\u1ea7u s\u1eed d\u1ee5ng, odo: 12000, gi\u00e1 mong mu\u1ed1n: 340000000, v\u1ecb tr\u00ed: TP.HCM",
"user_name": "H\u00f9ng "
}
}
✓
OUTBOUND_CALL
12.6s
23/07 20:57
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0906671794",
"variables": {
"anh_chi": "anh",
"car_make": "hyundai i10 2022",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:D\u01b0\u1edbi 1 th\u00e1ng, l\u00fd do b\u00e1n: Kh\u00f4ng c\u00f2n nhu c\u1ea7u s\u1eed d\u1ee5ng, odo: 12000, gi\u00e1 mong mu\u1ed1n: 340000000, v\u1ecb tr\u00ed: TP.HCM",
"user_name": "H\u00f9ng "
}
}
▸ Output
{
"conversation_id": "conv_1601ky7m8grkfegthtvxcdekpk1c",
"raw": {
"conversation_id": "conv_1601ky7m8grkfegthtvxcdekpk1c",
"message": "Outbound call initiated",
"sip_call_id": "SCL_rC7ihY6d9WqU",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
4m 0s
23/07 21:01
▸ Input
{
"conversation_id": "conv_1601ky7m8grkfegthtvxcdekpk1c"
}
▸ Output
{
"duration_secs": 188,
"status": "done"
}
✓
TRANSCRIPT
23/07 21:01
▸ Input
{
"raw_turns": 30
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh H\u00f9ng \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe hyundai i10 2022 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo! \u0110\u00fang r\u1ed3i em. \u1eea. \u0110\u00fang r\u1ed3i em.\nClient: U\u1ea7y! Alo!\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 em nghe r\u00f5 \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Alo. Kh\u00f4ng em, kh\u00f4ng c\u00f3 \u1edd, li\u00ean h\u1ec7 t\u1edbi ng\u00e2n h\u00e0ng n\u1eefa.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, v\u1eady l\u00e0 xe m\u00ecnh kh\u00f4ng c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng n\u1eefa \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng c\u00f3 vay g\u00f3p. N\u00e3y gi\u1edd anh \u0111\u00e2u c\u00f3 vay g\u00f3p \u0111\u00e2u m\u00e0 vay g\u00f3p.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 em xin l\u1ed7i \u1ea1. Em x\u00e1c nh\u1eadn l\u1ea1i th\u00f4ng tin th\u00f4i \u1ea1. D\u1ea1 xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m bao nhi\u00eau \u1ea1?\nClient: \u1eeam.\nClient: Xe m\u00ecnh s\u1ea3n xu\u1ea5t c\u00e1i l\u00e0 2021 nh\u01b0ng m\u00e0, \u1edd, anh mua l\u00fac \u0111\u00f3 l\u00e0 2022. L\u00e0 \u0111\u0103ng k\u00fd m\u1edbi 2022.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1. V\u1eady l\u00e0 xe m\u00ecnh s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng...\nClient: \u1eeam.\nClient: Sau m\u01b0\u01a1i.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! [sad] D\u1ea1 em xin l\u1ed7i anh, em nghe ch\u01b0a r\u00f5, anh nh\u1eafc l\u1ea1i gi\u00fap em v\u1edbi \u1ea1.\nClient: \u1eea.\nClient: \u0110\u0103ng k\u00fd tr\u01b0\u1edbc ng\u00e0y 2021, nh\u01b0ng m\u00e0 \u0111\u0103ng k\u00fd m\u1edbi \u00e1, qua anh \u00e1 l\u00e0 \u0111\u1ea7u n\u0103m 2022.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 em n\u1eafm \u0111\u01b0\u1ee3c r\u1ed3i \u1ea1. V\u1eady l\u00e0 xe m\u00ecnh s\u1ea3nxu\u1ea5t n\u0103m hai kh\u00f4ng hai m\u01b0\u01a1i m\u1ed1t v\u00e0 \u0111\u0103ng k\u00fd m\u1edbi v\u00e0o \u0111\u1ea7u n\u0103m hai kh\u00f4ng hai m\u01b0\u01a1i hai \u0111\u00fang kh\u00f4ng \u1ea1? D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf...\nClient: \u1eea.\nClient: Kh\u00f4ng nghe. \u0110\u00f3ng l\u1ea1i, \u0111\u00f3ng l\u1ea1i, \u0111\u00f3ng l\u1ea1i.\nAgent: d\u1ea1, em n\u1eafm ...\nClient: Kh\u00f4ng c\u00f3 g\u00ec h\u1ebft.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 em xin l\u1ed7i anh, \u0111\u01b0\u1eddng truy\u1ec1n b\u00ean em h\u01a1i nhi\u1ec5u, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1.\nClient: N\u00f3i l\u1ea1i gi\u00f9m.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf TP.HCM, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: \u1eea.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng...\nClient: \u1eea.\nClient: \u1eea,\nClient: T\u1eeb M\u1ecf B\u00e9.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 em nghe ch\u01b0a r\u00f5, anh c\u00f3 th\u1ec3 nh\u1eafc l\u1ea1i gi\u00fap em \u0111\u01b0\u1ee3c kh\u00f4ng \u1ea1?",
"length": 2072,
"turns": 30
}
✓
AI_EXTRACTION
2m 32s
23/07 21:04
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\" v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i \"ph\u00ed 1%\" sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i ph\u00ed 1%, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh H\u00f9ng \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe hyundai i10 2022 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo! \u0110\u00fang r\u1ed3i em. \u1eea. \u0110\u00fang r\u1ed3i em.\nClient: U\u1ea7y! Alo!\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 em nghe r\u00f5 \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Alo. Kh\u00f4ng em, kh\u00f4ng c\u00f3 \u1edd, li\u00ean h\u1ec7 t\u1edbi ng\u00e2n h\u00e0ng n\u1eefa.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, v\u1eady l\u00e0 xe m\u00ecnh kh\u00f4ng c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng n\u1eefa \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng c\u00f3 vay g\u00f3p. N\u00e3y gi\u1edd anh \u0111\u00e2u c\u00f3 vay g\u00f3p \u0111\u00e2u m\u00e0 vay g\u00f3p.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 em xin l\u1ed7i \u1ea1. Em x\u00e1c nh\u1eadn l\u1ea1i th\u00f4ng tin th\u00f4i \u1ea1. D\u1ea1 xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m bao nhi\u00eau \u1ea1?\nClient: \u1eeam.\nClient: Xe m\u00ecnh s\u1ea3n xu\u1ea5t c\u00e1i l\u00e0 2021 nh\u01b0ng m\u00e0, \u1edd, anh mua l\u00fac \u0111\u00f3 l\u00e0 2022. L\u00e0 \u0111\u0103ng k\u00fd m\u1edbi 2022.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1. V\u1eady l\u00e0 xe m\u00ecnh s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng...\nClient: \u1eeam.\nClient: Sau m\u01b0\u01a1i.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! [sad] D\u1ea1 em xin l\u1ed7i anh, em nghe ch\u01b0a r\u00f5, anh nh\u1eafc l\u1ea1i gi\u00fap em v\u1edbi \u1ea1.\nClient: \u1eea.\nClient: \u0110\u0103ng k\u00fd tr\u01b0\u1edbc ng\u00e0y 2021, nh\u01b0ng m\u00e0 \u0111\u0103ng k\u00fd m\u1edbi \u00e1, qua anh \u00e1 l\u00e0 \u0111\u1ea7u n\u0103m 2022.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 em n\u1eafm \u0111\u01b0\u1ee3c r\u1ed3i \u1ea1. V\u1eady l\u00e0 xe m\u00ecnh s\u1ea3nxu\u1ea5t n\u0103m hai kh\u00f4ng hai m\u01b0\u01a1i m\u1ed1t v\u00e0 \u0111\u0103ng k\u00fd m\u1edbi v\u00e0o \u0111\u1ea7u n\u0103m hai kh\u00f4ng hai m\u01b0\u01a1i hai \u0111\u00fang kh\u00f4ng \u1ea1? D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf...\nClient: \u1eea.\nClient: Kh\u00f4ng nghe. \u0110\u00f3ng l\u1ea1i, \u0111\u00f3ng l\u1ea1i, \u0111\u00f3ng l\u1ea1i.\nAgent: d\u1ea1, em n\u1eafm ...\nClient: Kh\u00f4ng c\u00f3 g\u00ec h\u1ebft.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 em xin l\u1ed7i anh, \u0111\u01b0\u1eddng truy\u1ec1n b\u00ean em h\u01a1i nhi\u1ec5u, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1.\nClient: N\u00f3i l\u1ea1i gi\u00f9m.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf TP.HCM, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: \u1eea.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng...\nClient: \u1eea.\nClient: \u1eea,\nClient: T\u1eeb M\u1ecf B\u00e9.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 em nghe ch\u01b0a r\u00f5, anh c\u00f3 th\u1ec3 nh\u1eafc l\u1ea1i gi\u00fap em \u0111\u01b0\u1ee3c kh\u00f4ng \u1ea1?"
}
▸ Output
{
"asking_price": "CH\u01afA R\u00d5",
"car_history": "CH\u01afA R\u00d5",
"fee_confirmed": "FALSE",
"info_score": 0,
"intention": "SLOW",
"is_closing": false,
"is_owner": "CH\u01afA R\u00d5",
"is_silent": false,
"loan": "CH\u01afA R\u00d5",
"location": "CH\u01afA R\u00d5",
"odo": "CH\u01afA R\u00d5",
"sale_reason": "CH\u01afA R\u00d5",
"status": "FAILED",
"summary": "",
"year": "CH\u01afA R\u00d5",
"zalo_status": "CH\u01afA R\u00d5"
}
✓
SLACK_POST
708ms
23/07 21:04
▸ Input
{
"sales_slack_id": "U09347ZRTKR",
"sku": "SKU-YDD4CS",
"status": "FAILED",
"summary": ""
}
▸ Output
{
"posted": true,
"thread_ts": "1784814917.682669"
}
✓
CRM_APIS
334ms
23/07 21:04
✓
CRM_ACTIVITIES
195ms
23/07 21:04
✓
SLACK_AUDIO
5.0s
23/07 21:04
✓
UPDATE_CLOSING
352ms
23/07 21:04
{
"is_closing": false,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Hùng đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe hyundai i10 2022 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Alo! Đúng rồi em. Ừ. Đúng rồi em. Client: Uầy! Alo! Agent: dạ, em nắm thông tin của mình ạ! Dạ em nghe rõ ạ. Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: Alo. Không em, không có ờ, liên hệ tới ngân hàng nữa. Agent: dạ, em nắm thông tin của mình ạ! Dạ, vậy là xe mình không còn vay góp ngân hàng nữa đúng không ạ? Client: Không có vay góp. Nãy giờ anh đâu có vay góp đâu mà vay góp. Agent: dạ, em nắm thông tin của mình ạ! Dạ em xin lỗi ạ. Em xác nhận lại thông tin thôi ạ. Dạ xe mình đời sản xuất năm bao nhiêu ạ? Client: Ừm. Client: Xe mình sản xuất cái là 2021 nhưng mà, ờ, anh mua lúc đó là 2022. Là đăng ký mới 2022. Agent: dạ, em nắm thông tin của mình ạ! Dạ em nắm thông tin của mình ạ. Vậy là xe mình sản xuất năm hai không... Client: Ừm. Client: Sau mươi. Agent: dạ, em nắm thông tin của mình ạ! [sad] Dạ em xin lỗi anh, em nghe chưa rõ, anh nhắc lại giúp em với ạ. Client: Ừ. Client: Đăng ký trước ngày 2021, nhưng mà đăng ký mới á, qua anh á là đầu năm 2022. Agent: dạ, em nắm thông tin của mình ạ! dạ, em nắm thông tin của mình ạ! Dạ em nắm được rồi ạ. Vậy là xe mình sảnxuất năm hai không hai mươi mốt và đăng ký mới vào đầu năm hai không hai mươi hai đúng không ạ? Dạ em thấy địa chỉ của anh ở... Client: Ừ. Client: Không nghe. Đóng lại, đóng lại, đóng lại. Agent: dạ, em nắm ... Client: Không có gì hết. Agent: dạ, em nắm thông tin của mình ạ! Dạ em xin lỗi anh, đường truyền bên em hơi nhiễu, anh nói lại giúp em với ạ. Client: Nói lại giùm. Agent: dạ, em nắm thông tin của mình ạ! dạ, em nắm thông tin của mình ạ! Dạ em thấy địa chỉ của anh ở TP.HCM, không biết cụ thể mình ở quận nào ạ? Client: Ừ. Agent: dạ, em nắm thông... Client: Ừ. Client: Ừ, Client: Từ Mỏ Bé. Agent: dạ, em nắm thông tin của mình ạ! dạ, em nắm thông tin của mình ạ! Dạ em nghe chưa rõ, anh có thể nhắc lại giúp em được không ạ?