ebcabed0-c103-43fb-9fd7-c0e15cbfe9af
SUCCESS
Time
01/08/2026 14:12:29
Duration
4m 6s
Campaign
-
Conversation ID
conv_3401kyy2nngqfzt9xs5yqhtcc53e
Recording
AI Extraction
odo
55000
loan
KHÔNG VAY NGÂN HÀNG
year
2018
status
SUCCESS
summary
Cuộc gọi giữa agent Mỹ Linh và khách hàng Blodut Nguyen về việc bán xe Tucson 2.0 đặc biệt 2018. Khách hàng mua lại xe đã sang tên, không còn vay ngân hàng, xe chạy 55.000 km, không đâm đụng hay ngập nước. Khách cần bán gấp trong một tuần với giá 510 triệu đồng. Agent đã xác nhận Zalo đúng số đang gọi, đọc lại giá và nói rõ phí dịch vụ 1%, đồng thời hướng dẫn khách gửi ảnh và giấy đăng kiểm sau khi kết bạn Zalo. Khách hàng đồng ý và không có thắc mắc thêm.
is_owner
MUA LẠI ĐÃ SANG TÊN
location
Hà Nội, Dài Sóng
intention
FAST
is_silent
-
info_score
9
is_closing
True
car_history
Không đâm đụng, không ngập nước
sale_reason
Cần tiền gấp để đầu tư làm ăn
zalo_status
TRUE
asking_price
510000000
fee_confirmed
TRUE
Execution Steps
✓
FIND_LEAD
5ms
01/08 14:12
▸ Input
{
"phone": "0869891102"
}
▸ Output
{
"car_brand": "Tucson",
"car_model": "2.0 \u0111\u1eb7c bi\u1ec7t",
"lead_id": "ebcabed0-c103-43fb-9fd7-c0e15cbfe9af",
"name": "Blodut Nguyen",
"sales": "U0B671F536K",
"sku": "FB-4DM2C67D"
}
✓
PREPARE_CALL
1.9s
01/08 14:12
▸ Input
{
"car_brand": "Tucson",
"car_model": "2.0 \u0111\u1eb7c bi\u1ec7t",
"name": "Blodut Nguyen",
"sku": "FB-4DM2C67D"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1785568227.999679",
"variables": {
"anh_chi": "anh",
"car_make": "Tucson 2.0 \u0111\u1eb7c bi\u1ec7t 2018",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Blodut Nguyen"
}
}
✓
OUTBOUND_CALL
7.7s
01/08 14:12
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0869891102",
"variables": {
"anh_chi": "anh",
"car_make": "Tucson 2.0 \u0111\u1eb7c bi\u1ec7t 2018",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Blodut Nguyen"
}
}
▸ Output
{
"conversation_id": "conv_3401kyy2nngqfzt9xs5yqhtcc53e",
"raw": {
"conversation_id": "conv_3401kyy2nngqfzt9xs5yqhtcc53e",
"message": "Outbound call initiated",
"sip_call_id": "SCL_kj6sUhSzZgBj",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
8m 0s
01/08 14:20
▸ Input
{
"conversation_id": "conv_3401kyy2nngqfzt9xs5yqhtcc53e"
}
▸ Output
{
"duration_secs": 246,
"status": "done"
}
✓
TRANSCRIPT
01/08 14:20
▸ Input
{
"raw_turns": 54
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Blodut Nguyen \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Tucson 2.0 \u0111\u1eb7c bi\u1ec7t 2018 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: \u1eea. \u1eea. \u1eea.\nClient: \u1eeam.\nClient: \u1edc, kh\u00f4ng, m\u00ecnh mua qua m\u1ed9t l\u1ea7n r\u1ed3i.\nAgent: D\u1ea1, v\u1eady hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n \u1ea1?\nClient: \u1edc, m\u00ecnh sang t\u00ean r\u1ed3i.\nAgent: D\u1ea1, v\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: H\u00f4ng, h\u00f4ng.\nAgent: D\u1ea1, cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi t\u00e1m ph\u1ea3i kh\u00f4ng anh?\nClient: \u1eea, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1, em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: \u0110\u00e2u m\u00ecnh \u1edf H\u00e0 N\u1ed9i n\u00e8.\nAgent: D\u1ea1, em xin l\u1ed7i \u1ea1. V\u1eady hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u1edc, \u1edd, m\u00ecnh \u1edf D\u00e0i S\u00f3ng, 3 th\u00e1ng 10, D\u00e0i S\u00f3ng.\nAgent: D\u1ea1, em ghi nh\u1eadn l\u00e0 m\u00ecnh \u1edf D\u00e0i S\u00f3ng \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: D\u00e0i S\u00f3ng, D\u00e0i S\u00f3ng.\nAgent: D\u1ea1, em \u0111\u00e3 ghi nh\u1eadn l\u00e0 m\u00ecnh \u1edf D\u00e0i S\u00f3ng r\u1ed3i \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: 5,5 \u1ea1.\nAgent: D\u1ea1, n\u0103m m\u01b0\u01a1i l\u0103m ngh\u00ecn...\nClient: 55,5 \u1ea1. 5,5. 55 ngh\u00ecn c\u00e2y.\nAgent: D\u1ea1, em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c kilomet m\u00ecnh v\u1eeba n\u00f3i nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 n\u0103m m\u01b0\u01a1i l\u0103m ngh\u00ecn n\u0103m tr\u0103m kilomet \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1edc, \u1edd, 55.000, \u1edd, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1, em ghi nh\u1eadn xe \u0111\u00e3 ch\u1ea1y n\u0103m m\u01b0\u01a1i l\u0103m ngh\u00ecn kilomet r\u1ed3i \u1ea1. D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: \u1eea.\nClient: \u1eea, kh\u00f4ng.\nAgent: D\u1ea1, anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: \u00c0, c\u00f3 l\u00fd do, \u1edd, m\u00ecnh c\u1ea7n ti\u1ec1n g\u1ea5p m\u00e0.\nAgent: D\u1ea1, em ghi nh\u1eadn m\u00ecnh b\u00e1n xe v\u00ec c\u1ea7n ti\u1ec1n g\u1ea5p ...\nClient: C\u1ea7n \u0111\u1ec3 \u0111i \u0111\u1ea7u t\u01b0 l\u00e0m \u0103n, \u1edd, c\u1ea7n l\u00e0m \u0103n, c\u1ea7n \u0111\u1ea7u t\u01b0 l\u00e0m \u0103n m\u00e0.\nAgent: \u003cexpressive_laugh\u003e [laugh] D\u1ea1, em hi\u1ec3u r\u1ed3i \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: T\u1ea7m, \u1edd, m\u1ed9t tu\u1ea7n, m\u1ed9t tu\u1ea7n n\u1eefa.\nAgent: D\u1ea1, em ghi nh\u1eadn m\u00ecnh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe trong kho\u1ea3ng m\u1ed9t tu\u1ea7n t\u1edbi \u1ea1. D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: \u1eea.\nClient: \u1eeam.\nClient: C\u00f2n, \u1edd, 510 tri\u1ec7u.\nAgent: D\u1ea1, em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 n\u0103m tr\u0103m m\u01b0\u1eddi tri\u1ec7u \u0111\u1ed3ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eea.\nClient: \u1eeam, \u1eebm.\nClient: \u1eeam.\nClient: C\u00f3 l\u1ebd v\u1eady.\nAgent: D\u1ea1, em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n n\u0103m tr\u0103m m\u01b0\u1eddi tri\u1ec7u \u0111\u1ed3ng c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. B\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: C\u00e1c anh \u01a1i! \u1eeam. \u1eeam. \u1eeam, \u1eebm, \u1eebm.\nAgent: D\u1ea1, anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t...\nClient: Kh\u00f4ng, kh\u00f4ng. OK nha.\nAgent: D\u1ea1, anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n...\nClient: Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng. OK nha, th\u1ebf OK nha.\nAgent: D\u1ea1, anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn...\nClient: \u1edc, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1, em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i...\nClient: Kh\u00f4ng, c\u00f3 ng\u01b0\u1eddi, c\u00f3 ng\u01b0\u1eddi g\u1eedi tin nh\u1eafn cho m\u00ecnh r\u1ed3i m\u00e0. \u1eea.\nAgent: D\u1ea1, em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: \u1eeam, \u1eebm, ok, ok, d\u1ea1.",
"length": 3500,
"turns": 52
}
✓
AI_EXTRACTION
2m 6s
01/08 14:22
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Blodut Nguyen \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Tucson 2.0 \u0111\u1eb7c bi\u1ec7t 2018 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: \u1eea. \u1eea. \u1eea.\nClient: \u1eeam.\nClient: \u1edc, kh\u00f4ng, m\u00ecnh mua qua m\u1ed9t l\u1ea7n r\u1ed3i.\nAgent: D\u1ea1, v\u1eady hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n \u1ea1?\nClient: \u1edc, m\u00ecnh sang t\u00ean r\u1ed3i.\nAgent: D\u1ea1, v\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: H\u00f4ng, h\u00f4ng.\nAgent: D\u1ea1, cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi t\u00e1m ph\u1ea3i kh\u00f4ng anh?\nClient: \u1eea, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1, em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: \u0110\u00e2u m\u00ecnh \u1edf H\u00e0 N\u1ed9i n\u00e8.\nAgent: D\u1ea1, em xin l\u1ed7i \u1ea1. V\u1eady hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u1edc, \u1edd, m\u00ecnh \u1edf D\u00e0i S\u00f3ng, 3 th\u00e1ng 10, D\u00e0i S\u00f3ng.\nAgent: D\u1ea1, em ghi nh\u1eadn l\u00e0 m\u00ecnh \u1edf D\u00e0i S\u00f3ng \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: D\u00e0i S\u00f3ng, D\u00e0i S\u00f3ng.\nAgent: D\u1ea1, em \u0111\u00e3 ghi nh\u1eadn l\u00e0 m\u00ecnh \u1edf D\u00e0i S\u00f3ng r\u1ed3i \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: 5,5 \u1ea1.\nAgent: D\u1ea1, n\u0103m m\u01b0\u01a1i l\u0103m ngh\u00ecn...\nClient: 55,5 \u1ea1. 5,5. 55 ngh\u00ecn c\u00e2y.\nAgent: D\u1ea1, em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c kilomet m\u00ecnh v\u1eeba n\u00f3i nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 n\u0103m m\u01b0\u01a1i l\u0103m ngh\u00ecn n\u0103m tr\u0103m kilomet \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1edc, \u1edd, 55.000, \u1edd, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1, em ghi nh\u1eadn xe \u0111\u00e3 ch\u1ea1y n\u0103m m\u01b0\u01a1i l\u0103m ngh\u00ecn kilomet r\u1ed3i \u1ea1. D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: \u1eea.\nClient: \u1eea, kh\u00f4ng.\nAgent: D\u1ea1, anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: \u00c0, c\u00f3 l\u00fd do, \u1edd, m\u00ecnh c\u1ea7n ti\u1ec1n g\u1ea5p m\u00e0.\nAgent: D\u1ea1, em ghi nh\u1eadn m\u00ecnh b\u00e1n xe v\u00ec c\u1ea7n ti\u1ec1n g\u1ea5p ...\nClient: C\u1ea7n \u0111\u1ec3 \u0111i \u0111\u1ea7u t\u01b0 l\u00e0m \u0103n, \u1edd, c\u1ea7n l\u00e0m \u0103n, c\u1ea7n \u0111\u1ea7u t\u01b0 l\u00e0m \u0103n m\u00e0.\nAgent: \u003cexpressive_laugh\u003e [laugh] D\u1ea1, em hi\u1ec3u r\u1ed3i \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: T\u1ea7m, \u1edd, m\u1ed9t tu\u1ea7n, m\u1ed9t tu\u1ea7n n\u1eefa.\nAgent: D\u1ea1, em ghi nh\u1eadn m\u00ecnh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe trong kho\u1ea3ng m\u1ed9t tu\u1ea7n t\u1edbi \u1ea1. D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: \u1eea.\nClient: \u1eeam.\nClient: C\u00f2n, \u1edd, 510 tri\u1ec7u.\nAgent: D\u1ea1, em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 n\u0103m tr\u0103m m\u01b0\u1eddi tri\u1ec7u \u0111\u1ed3ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eea.\nClient: \u1eeam, \u1eebm.\nClient: \u1eeam.\nClient: C\u00f3 l\u1ebd v\u1eady.\nAgent: D\u1ea1, em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n n\u0103m tr\u0103m m\u01b0\u1eddi tri\u1ec7u \u0111\u1ed3ng c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. B\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: C\u00e1c anh \u01a1i! \u1eeam. \u1eeam. \u1eeam, \u1eebm, \u1eebm.\nAgent: D\u1ea1, anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t...\nClient: Kh\u00f4ng, kh\u00f4ng. OK nha.\nAgent: D\u1ea1, anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n...\nClient: Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng. OK nha, th\u1ebf OK nha.\nAgent: D\u1ea1, anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn...\nClient: \u1edc, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1, em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i...\nClient: Kh\u00f4ng, c\u00f3 ng\u01b0\u1eddi, c\u00f3 ng\u01b0\u1eddi g\u1eedi tin nh\u1eafn cho m\u00ecnh r\u1ed3i m\u00e0. \u1eea.\nAgent: D\u1ea1, em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: \u1eeam, \u1eebm, ok, ok, d\u1ea1."
}
▸ Output
{
"asking_price": "510000000",
"car_history": "Kh\u00f4ng \u0111\u00e2m \u0111\u1ee5ng, kh\u00f4ng ng\u1eadp n\u01b0\u1edbc",
"fee_confirmed": "TRUE",
"info_score": 9,
"intention": "FAST",
"is_closing": true,
"is_owner": "MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "H\u00e0 N\u1ed9i, D\u00e0i S\u00f3ng",
"odo": "55000",
"sale_reason": "C\u1ea7n ti\u1ec1n g\u1ea5p \u0111\u1ec3 \u0111\u1ea7u t\u01b0 l\u00e0m \u0103n",
"status": "SUCCESS",
"summary": "Cu\u1ed9c g\u1ecdi gi\u1eefa agent M\u1ef9 Linh v\u00e0 kh\u00e1ch h\u00e0ng Blodut Nguyen v\u1ec1 vi\u1ec7c b\u00e1n xe Tucson 2.0 \u0111\u1eb7c bi\u1ec7t 2018. Kh\u00e1ch h\u00e0ng mua l\u1ea1i xe \u0111\u00e3 sang t\u00ean, kh\u00f4ng c\u00f2n vay ng\u00e2n h\u00e0ng, xe ch\u1ea1y 55.000 km, kh\u00f4ng \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc. Kh\u00e1ch c\u1ea7n b\u00e1n g\u1ea5p trong m\u1ed9t tu\u1ea7n v\u1edbi gi\u00e1 510 tri\u1ec7u \u0111\u1ed3ng. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi, \u0111\u1ecdc l\u1ea1i gi\u00e1 v\u00e0 n\u00f3i r\u00f5 ph\u00ed d\u1ecbch v\u1ee5 1%, \u0111\u1ed3ng th\u1eddi h\u01b0\u1edbng d\u1eabn kh\u00e1ch g\u1eedi \u1ea3nh v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m sau khi k\u1ebft b\u1ea1n Zalo. Kh\u00e1ch h\u00e0ng \u0111\u1ed3ng \u00fd v\u00e0 kh\u00f4ng c\u00f3 th\u1eafc m\u1eafc th\u00eam.",
"year": "2018",
"zalo_status": "TRUE"
}
✓
SLACK_POST
626ms
01/08 14:22
▸ Input
{
"sales_slack_id": "U0B671F536K",
"sku": "FB-4DM2C67D",
"status": "SUCCESS",
"summary": "Cu\u1ed9c g\u1ecdi gi\u1eefa agent M\u1ef9 Linh v\u00e0 kh\u00e1ch h\u00e0ng Blodut Nguyen v\u1ec1 vi\u1ec7c b\u00e1n xe Tucson 2.0 \u0111\u1eb7c bi\u1ec7t 2018. Kh\u00e1ch h\u00e0ng mua l\u1ea1i xe \u0111\u00e3 sang t\u00ean, kh\u00f4ng c\u00f2n vay ng\u00e2n h\u00e0ng, xe ch\u1ea1y 55.000 km, kh\u00f4ng \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc. Kh\u00e1ch c\u1ea7n b\u00e1n g\u1ea5p trong m\u1ed9t tu\u1ea7n v\u1edbi gi\u00e1 510 tri\u1ec7u \u0111\u1ed3ng. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi, \u0111\u1ecdc l\u1ea1i gi\u00e1 v\u00e0 n\u00f3i r\u00f5 ph\u00ed d\u1ecbch v\u1ee5 1%, \u0111\u1ed3ng th\u1eddi h\u01b0\u1edbng d\u1eabn kh\u00e1ch g\u1eedi \u1ea3nh v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m sau khi k\u1ebft b\u1ea1n Zalo. Kh\u00e1ch h\u00e0ng \u0111\u1ed3ng \u00fd v\u00e0 kh\u00f4ng c\u00f3 th\u1eafc m\u1eafc th\u00eam."
}
▸ Output
{
"posted": true,
"thread_ts": "1785568227.999679"
}
✓
CRM_APIS
205ms
01/08 14:22
✓
CRM_ACTIVITIES
93ms
01/08 14:22
✓
SLACK_AUDIO
4.8s
01/08 14:22
✓
UPDATE_CLOSING
110ms
01/08 14:22
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Blodut Nguyen đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe Tucson 2.0 đặc biệt 2018 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Ừ. Ừ. Ừ. Client: Ừm. Client: Ờ, không, mình mua qua một lần rồi. Agent: Dạ, vậy hiện tại xe mình đã sang tên chính chủ chưa hay còn đứng ủy quyền ạ? Client: Ờ, mình sang tên rồi. Agent: Dạ, vậy xe mình hiện có còn vay góp ngân hàng không ạ? Client: Hông, hông. Agent: Dạ, cho em xác nhận lại xe mình là đời sản xuất năm hai không mười tám phải không anh? Client: Ừ, đúng rồi. Agent: Dạ, em thấy địa chỉ của anh ở Thành phố Hồ Chí Minh, không biết cụ thể mình ở quận nào ạ? Client: Đâu mình ở Hà Nội nè. Agent: Dạ, em xin lỗi ạ. Vậy hiện tại xe mình đang ở khu vực nào ạ? Client: Ờ, ờ, mình ở Dài Sóng, 3 tháng 10, Dài Sóng. Agent: Dạ, em ghi nhận là mình ở Dài Sóng ạ. Dạ xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: Dài Sóng, Dài Sóng. Agent: Dạ, em đã ghi nhận là mình ở Dài Sóng rồi ạ. Dạ xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: 5,5 ạ. Agent: Dạ, năm mươi lăm nghìn... Client: 55,5 ạ. 5,5. 55 nghìn cây. Agent: Dạ, em xin phép đọc lại mức kilomet mình vừa nói nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ năm mươi lăm nghìn năm trăm kilomet đúng không ạ? Client: Ờ, ờ, 55.000, ờ, đúng rồi. Agent: Dạ, em ghi nhận xe đã chạy năm mươi lăm nghìn kilomet rồi ạ. Dạ trong quá trình sử dụng, xe mình chắc chưa phát sinh đâm đụng hay ngập nước đúng không anh ha? Client: Ừ. Client: Ừ, không. Agent: Dạ, anh bán xe lần này vì lý do gì ạ? Client: À, có lý do, ờ, mình cần tiền gấp mà. Agent: Dạ, em ghi nhận mình bán xe vì cần tiền gấp ... Client: Cần để đi đầu tư làm ăn, ờ, cần làm ăn, cần đầu tư làm ăn mà. Agent: <expressive_laugh> [laugh] Dạ, em hiểu rồi ạ. Dạ hiện tại anh có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn ạ? Client: Tầm, ờ, một tuần, một tuần nữa. Agent: Dạ, em ghi nhận mình có kế hoạch bán xe trong khoảng một tuần tới ạ. Dạ anh mong muốn bán xe này với mức giá khoảng bao nhiêu ạ? Client: Ừ. Client: Ừm. Client: Còn, ờ, 510 triệu. Agent: Dạ, em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ năm trăm mười triệu đồng đúng không ạ? Client: Ừ. Client: Ừm, ừm. Client: Ừm. Client: Có lẽ vậy. Agent: Dạ, em ghi nhận mức giá mong muốn năm trăm mười triệu đồng của mình rồi ạ. Bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người mua tiềm năng để mang lại giá tốt nhất và hỗ trợ hồ sơ mua bán xe nhanh nhất cho mình ạ. Anh có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: Các anh ơi! Ừm. Ừm. Ừm, ừm, ừm. Agent: Dạ, anh có thắc mắc gì về phí dịch vụ hay cách hoạt... Client: Không, không. OK nha. Agent: Dạ, anh cho em xác nhận số điện... Client: Không, không, không. OK nha, thế OK nha. Agent: Dạ, anh cho em xác nhận số điện thoại em đang gọi có phải là số Zalo của anh không ạ? Số này mình có chặn tìm kiếm hay nhắn... Client: Ờ, đúng rồi. Agent: Dạ, em đã ghi nhận thông tin xe của mình rồi... Client: Không, có người, có người gửi tin nhắn cho mình rồi mà. Ừ. Agent: Dạ, em đã ghi nhận thông tin xe của mình rồi ạ, sẽ có chuyên viên Vu-Ca kết bạn và hỗ trợ tiếp tục ạ. Sau khi kết bạn Zalo anh gửi giúp em bộ ảnh nội ngoại thất xe và giấy đăng kiểm để chuyên viên bên em hỗ trợ nhanh nhất ạ. Client: Ừm, ừm, ok, ok, dạ.