ae5e3cd9-b0ed-4fce-99d4-ae7fd297ff60
CALL BACK
Time
27/07/2026 15:02:36
Duration
4m 15s
Campaign
-
Conversation ID
conv_4501kyh9hwm4fcrtmbg2a384st7c
Recording
AI Extraction
odo
112000
loan
KHÔNG VAY NGÂN HÀNG
year
2017
status
CALL BACK
summary
Cuộc gọi gặp khách hàng là vợ của chủ xe, xe đứng tên con trai Bảo Anh. Agent đã xác nhận được năm sản xuất 2017, số km 112.000, xe không vay ngân hàng, chưa va chạm nặng hay ngập nước, lý do bán là đổi xe mới. Tuy nhiên, agent chưa xác nhận Zalo, chưa hỏi giá mong muốn, chưa nói về phí dịch vụ và câu hướng dẫn cuối. Khách hẹn gọi lại sau nửa tiếng nên cuộc gọi kết thúc sớm.
is_owner
KHÔNG CHÍNH CHỦ
location
CHƯA RÕ
intention
SLOW
is_silent
-
info_score
5
is_closing
True
car_history
Chưa từng va chạm nặng hay ngập nước
sale_reason
Đổi xe mới
zalo_status
FALSE
asking_price
CHƯA RÕ
fee_confirmed
FALSE
Execution Steps
✓
FIND_LEAD
12ms
27/07 15:02
▸ Input
{
"phone": "0948043948"
}
▸ Output
{
"car_brand": "Hyundai",
"car_model": "Elantra",
"lead_id": "ae5e3cd9-b0ed-4fce-99d4-ae7fd297ff60",
"name": "a D\u0169ng",
"sales": "U09587HTCTE",
"sku": "FB-QDBHN47N"
}
✓
PREPARE_CALL
3.2s
27/07 15:02
▸ Input
{
"car_brand": "Hyundai",
"car_model": "Elantra",
"name": "a D\u0169ng",
"sku": "FB-QDBHN47N"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1785139237.891509",
"variables": {
"anh_chi": "ch\u1ecb",
"car_make": "Hyundai Elantra 2017",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "a D\u0169ng"
}
}
✓
OUTBOUND_CALL
27.5s
27/07 15:03
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0948043948",
"variables": {
"anh_chi": "ch\u1ecb",
"car_make": "Hyundai Elantra 2017",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "a D\u0169ng"
}
}
▸ Output
{
"conversation_id": "conv_4501kyh9hwm4fcrtmbg2a384st7c",
"raw": {
"conversation_id": "conv_4501kyh9hwm4fcrtmbg2a384st7c",
"message": "Outbound call initiated",
"sip_call_id": "SCL_XEe4dGvfNrKL",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
8m 1s
27/07 15:11
▸ Input
{
"conversation_id": "conv_4501kyh9hwm4fcrtmbg2a384st7c"
}
▸ Output
{
"duration_secs": 255,
"status": "done"
}
✓
TRANSCRIPT
27/07 15:11
▸ Input
{
"raw_turns": 61
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i ch\u1ecb a D\u0169ng \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Hyundai Elantra 2017 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. H\u1ed9p d\u1eadp b\u00e1n xe Elantra 2017. \u00c0, \u0111\u00fang r\u1ed3i. \u1eeam, kh\u00f4ng, kh\u00f4ng ph\u1ea3i anh D\u0169ng \u0111\u1ee9ng ch\u1ee7-- ch\u00ednh ch\u1ee7 m\u00e0 b\u1ea3o anh \u0111\u1ee9ng.\nAgent: D\u1ea1 em nghe r\u00f5 r\u1ed3i \u1ea1. V\u1eady hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n \u1ea1?\nClient: Kh\u0103ng, b\u1edbt l\u00e1o t\u00ean c\u1ee7a, c\u1ee7a con trai t\u00f4i.\nAgent: D\u1ea1 em xin l\u1ed7i ch\u1ecb \u1ea1. ...\nClient: \u1eea.\nClient: C\u00f3 r\u1ed3i, \u0111\u1ec3 con tra l\u1ea1i b\u00ean tr\u00ean.\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i gi\u1ea5y \u0111\u0103ng k\u00fd xe \u0111ang ...\nClient: Em hi\u1ec3u anh th\u00ec g\u00ec m\u00e0 l\u00e0 ch\u00ednh ch\u1ee7. T\u00ean B\u1ea3o An l\u00e0 ch\u00ednh ch\u1ee7, em l\u00e0 con trai \u0111\u00f3, ch\u1ee9 ba n\u00f3 kh\u00f4ng \u0111\u1ee9ng.\nAgent: D\u1ea1 em hi\u1ec3u r\u1ed3i \u1ea1. V\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n ...\nClient: Em m\u01b0\u1ee3n \u1edd, \u1edd, show hay \u1ea1.\nAgent: D\u1ea1 em xin l\u1ed7i ch\u1ecb, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, ch\u1ecb n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: T\u1ee9c l\u00e0 B\u1ea3o Anh \u0111\u1ee9ng, s\u1ebd \u0111\u1ee9ng, \u1edd, b\u1ed1 n\u00f3 ch\u1ea1y nh\u01b0ng m\u00e0 B\u1ea3o Anh \u0111\u1ee9ng t\u00ean. T\u1eeb h\u1ed3i n\u00e0o gi\u1edd \u00e1, khi mua l\u00e0 B\u1ea3o Anh l\u00e0 t\u00ean th\u1eb1ng con trai \u00e1.\nAgent: D\u1ea1 em \u0111\u00e3 n\u1eafm th\u00f4ng tin l\u00e0 xe \u0111\u1ee9ng t\u00ean B\u1ea3o Anh r\u1ed3i \u1ea1. V\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p...\nClient: M\u1ea5y h\u00f4m nay r\u1ed3i?\nAgent: D\u1ea1 em...\nClient: \u00c0, kh\u00f4ng \u1ea1.\nAgent: D\u1ea1 v\u1eady l\u00e0 xe m\u00ecnh kh\u00f4ng c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng n\u1eefa \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng, kh\u00f4ng vay. \u1edc, tr\u1ea3 h\u1ebft ti\u1ec1n r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi b\u1ea3y ph\u1ea3i kh\u00f4ng \u1ea1?\nClient: Hai m\u01b0\u01a1i m\u01b0\u1eddi b\u1ea3y, ph\u1ea3i kh\u00f4ng em? \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i \u0111\u00f3 em. T\u1ea1i \u00f4ng x\u00e3 \u0111ang ch\u1ea1y xe n\u00ean c\u00f4 l\u00e0 v\u1ee3 c\u00f4 nghe gi\u00f9m.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n ch\u1ecb \u1ea1. D\u1ea1 em...\nClient: \u1ede n\u00e0o?\nAgent: D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a ch\u1ecb \u1edf Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh...\nClient: B\u1ea3ng n\u00f3 ch\u1eadp ch\u1eddn.\nAgent: D\u1ea1 em xin l\u1ed7i ...\nClient: \u1ede xa l\u1ea1i \u1edf th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh. \u1ede \u0111\u1eb1ng n\u00e0o ch\u1ecb? 41 Cao B\u1eb1ng Qu\u00e1ch ch\u1ee9?\nAgent: D\u1ea1 em xin l\u1ed7i ch\u1ecb, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, ch\u1ecb n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: \u00c0, sao l\u1ea1i \u1edf th\u1eadt r\u1ed3i ch\u1ee9? M\u00ecnh n\u1ebfu m\u00e0 b\u1ea3o \u01a1m th\u00ec \u0111\u00e2u ph\u1ea3i \u1edf th\u1eadt r\u1ed3i ch\u1ee9 m\u00ecnh. Em c\u00f3 nh\u1ea7m kh\u00f4ng?\nAgent: D\u1ea1 em xin l\u1ed7i ch\u1ecb, em kh\u00f4ng c\u00f3 th\u00f4ng tin v\u1ec1 \u0111\u1ecba ch\u1ec9 c\u1ee5 th\u1ec3 c\u1ee7a m\u00ecnh \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: N\u00f3i cho h\u1ecd l\u00e0 em \u1edf \u0111\u00e2u v\u1eady?\nAgent: D\u1ea1 em xin l\u1ed7i ch\u1ecb, em kh\u00f4ng c\u00f3 th\u00f4ng tin v\u1ec1 \u0111\u1ecba ch\u1ec9 c\u1ee5 th\u1ec3 c\u1ee7a m\u00ecnh \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u00c0, b\u00ean t\u00f4i l\u00e0 L\u1ea1c L\u1ec7.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u0111ang \u1edf L\u1ea1c L\u1ec7 \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: M\u1ea5y nhi\u00eau ki l\u00e0 m\u1ea5y \u1ea1?\nAgent: D\u1ea1 em...\nClient: M\u1ed9t tr\u0103m m\u01b0\u1eddi ng\u00e0n 112 ng\u00e0n.\nAgent: D\u1ea1 em ghi nh\u1eadn xe \u0111\u00e3 ch\u1ea1y m\u1ed9t tr\u0103m m\u01b0\u1eddi hai ng\u00e0n kilomet r\u1ed3i...\nClient: M\u1ed9t tr\u0103m m\u01b0\u1eddi hai ng\u00e0n.\nAgent: D\u1ea1 trong qu\u00e1 tr\u00ecnh ...\nClient: Kh\u00f4ng c\u00f3 \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh ch\u01b0a t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc \u1ea1. D\u1ea1 ch\u1ecb b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: \u00c0, ch\u01b0a, kh\u00f4ng c\u00f3.\nAgent: ...\nClient: Thay \u0111\u1ed5i xe m\u1edbi \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 m\u00ecnh b\u00e1n xe \u0111\u1ec3 \u0111\u1ed5i xe m\u1edbi \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 m\u00ecnh d\u1ef1 ki\u1ebfn kho\u1ea3ng bao l\u00e2u n\u1eefa l\u1ea5y xe m\u1edbi...\nClient: N\u00f3 c\u00f3 r\u1ed3i em.\nAgent: D\u1ea1 em xin l\u1ed7i ch\u1ecb, \u0111o\u1ea1n r\u1ed3i t\u00edn...\nClient: \u1eeam.\nClient: Th\u00ec c\u00e1i, c\u00e1i \u00f4ng s\u01a1n kh\u00f4ng?\nAgent: D\u1ea1 em xin l\u1ed7i ch\u1ecb, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn ...\nClient: B\u00e2y gi\u1edd t\u00f4i \u0111ang c\u00f3 vi\u1ec7c tr\u01b0\u1edbc nha. B\u00e2y gi\u1edd t\u00f4i \u0111\u00e3 xin l\u1ed7i l\u00e0 t\u00f4i \u0111ang c\u00f3 vi\u1ec7c tr\u01b0\u1edbc nha, n\u00e8 em nh\u00e9. R\u1ed3i x\u00edu, x\u00edu em g\u1ecdi l\u1ea1i sau nha, kho\u1ea3ng n\u1eeda ti\u1ebfng n\u1eefa, nha em nha.\nAgent: D\u1ea1 v\u00e2ng \u1ea1...\nClient: N\u00e8, b\u00f9a long n\u00e8.\nAgent: D\u1ea1 v\u00e2ng \u1ea1...\nClient: D\u1ea1 r\u1ed3i, c\u1ea3m \u01a1n em.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n ch\u1ecb \u1ea1. V\u1eady kho\u1ea3ng n\u1eeda ti\u1ebfng n\u1eefa em xin ph\u00e9p g\u1ecdi l\u1ea1i cho m\u00ecnh nh\u00e9 \u1ea1. Ch\u00fac ch\u1ecb m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1!",
"length": 3654,
"turns": 59
}
✓
AI_EXTRACTION
7.8s
27/07 15:11
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\" v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i \"ph\u00ed 1%\" sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i ph\u00ed 1%, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i ch\u1ecb a D\u0169ng \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Hyundai Elantra 2017 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. H\u1ed9p d\u1eadp b\u00e1n xe Elantra 2017. \u00c0, \u0111\u00fang r\u1ed3i. \u1eeam, kh\u00f4ng, kh\u00f4ng ph\u1ea3i anh D\u0169ng \u0111\u1ee9ng ch\u1ee7-- ch\u00ednh ch\u1ee7 m\u00e0 b\u1ea3o anh \u0111\u1ee9ng.\nAgent: D\u1ea1 em nghe r\u00f5 r\u1ed3i \u1ea1. V\u1eady hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n \u1ea1?\nClient: Kh\u0103ng, b\u1edbt l\u00e1o t\u00ean c\u1ee7a, c\u1ee7a con trai t\u00f4i.\nAgent: D\u1ea1 em xin l\u1ed7i ch\u1ecb \u1ea1. ...\nClient: \u1eea.\nClient: C\u00f3 r\u1ed3i, \u0111\u1ec3 con tra l\u1ea1i b\u00ean tr\u00ean.\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i gi\u1ea5y \u0111\u0103ng k\u00fd xe \u0111ang ...\nClient: Em hi\u1ec3u anh th\u00ec g\u00ec m\u00e0 l\u00e0 ch\u00ednh ch\u1ee7. T\u00ean B\u1ea3o An l\u00e0 ch\u00ednh ch\u1ee7, em l\u00e0 con trai \u0111\u00f3, ch\u1ee9 ba n\u00f3 kh\u00f4ng \u0111\u1ee9ng.\nAgent: D\u1ea1 em hi\u1ec3u r\u1ed3i \u1ea1. V\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n ...\nClient: Em m\u01b0\u1ee3n \u1edd, \u1edd, show hay \u1ea1.\nAgent: D\u1ea1 em xin l\u1ed7i ch\u1ecb, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, ch\u1ecb n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: T\u1ee9c l\u00e0 B\u1ea3o Anh \u0111\u1ee9ng, s\u1ebd \u0111\u1ee9ng, \u1edd, b\u1ed1 n\u00f3 ch\u1ea1y nh\u01b0ng m\u00e0 B\u1ea3o Anh \u0111\u1ee9ng t\u00ean. T\u1eeb h\u1ed3i n\u00e0o gi\u1edd \u00e1, khi mua l\u00e0 B\u1ea3o Anh l\u00e0 t\u00ean th\u1eb1ng con trai \u00e1.\nAgent: D\u1ea1 em \u0111\u00e3 n\u1eafm th\u00f4ng tin l\u00e0 xe \u0111\u1ee9ng t\u00ean B\u1ea3o Anh r\u1ed3i \u1ea1. V\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p...\nClient: M\u1ea5y h\u00f4m nay r\u1ed3i?\nAgent: D\u1ea1 em...\nClient: \u00c0, kh\u00f4ng \u1ea1.\nAgent: D\u1ea1 v\u1eady l\u00e0 xe m\u00ecnh kh\u00f4ng c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng n\u1eefa \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng, kh\u00f4ng vay. \u1edc, tr\u1ea3 h\u1ebft ti\u1ec1n r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi b\u1ea3y ph\u1ea3i kh\u00f4ng \u1ea1?\nClient: Hai m\u01b0\u01a1i m\u01b0\u1eddi b\u1ea3y, ph\u1ea3i kh\u00f4ng em? \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i \u0111\u00f3 em. T\u1ea1i \u00f4ng x\u00e3 \u0111ang ch\u1ea1y xe n\u00ean c\u00f4 l\u00e0 v\u1ee3 c\u00f4 nghe gi\u00f9m.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n ch\u1ecb \u1ea1. D\u1ea1 em...\nClient: \u1ede n\u00e0o?\nAgent: D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a ch\u1ecb \u1edf Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh...\nClient: B\u1ea3ng n\u00f3 ch\u1eadp ch\u1eddn.\nAgent: D\u1ea1 em xin l\u1ed7i ...\nClient: \u1ede xa l\u1ea1i \u1edf th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh. \u1ede \u0111\u1eb1ng n\u00e0o ch\u1ecb? 41 Cao B\u1eb1ng Qu\u00e1ch ch\u1ee9?\nAgent: D\u1ea1 em xin l\u1ed7i ch\u1ecb, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, ch\u1ecb n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: \u00c0, sao l\u1ea1i \u1edf th\u1eadt r\u1ed3i ch\u1ee9? M\u00ecnh n\u1ebfu m\u00e0 b\u1ea3o \u01a1m th\u00ec \u0111\u00e2u ph\u1ea3i \u1edf th\u1eadt r\u1ed3i ch\u1ee9 m\u00ecnh. Em c\u00f3 nh\u1ea7m kh\u00f4ng?\nAgent: D\u1ea1 em xin l\u1ed7i ch\u1ecb, em kh\u00f4ng c\u00f3 th\u00f4ng tin v\u1ec1 \u0111\u1ecba ch\u1ec9 c\u1ee5 th\u1ec3 c\u1ee7a m\u00ecnh \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: N\u00f3i cho h\u1ecd l\u00e0 em \u1edf \u0111\u00e2u v\u1eady?\nAgent: D\u1ea1 em xin l\u1ed7i ch\u1ecb, em kh\u00f4ng c\u00f3 th\u00f4ng tin v\u1ec1 \u0111\u1ecba ch\u1ec9 c\u1ee5 th\u1ec3 c\u1ee7a m\u00ecnh \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u00c0, b\u00ean t\u00f4i l\u00e0 L\u1ea1c L\u1ec7.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u0111ang \u1edf L\u1ea1c L\u1ec7 \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: M\u1ea5y nhi\u00eau ki l\u00e0 m\u1ea5y \u1ea1?\nAgent: D\u1ea1 em...\nClient: M\u1ed9t tr\u0103m m\u01b0\u1eddi ng\u00e0n 112 ng\u00e0n.\nAgent: D\u1ea1 em ghi nh\u1eadn xe \u0111\u00e3 ch\u1ea1y m\u1ed9t tr\u0103m m\u01b0\u1eddi hai ng\u00e0n kilomet r\u1ed3i...\nClient: M\u1ed9t tr\u0103m m\u01b0\u1eddi hai ng\u00e0n.\nAgent: D\u1ea1 trong qu\u00e1 tr\u00ecnh ...\nClient: Kh\u00f4ng c\u00f3 \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh ch\u01b0a t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc \u1ea1. D\u1ea1 ch\u1ecb b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: \u00c0, ch\u01b0a, kh\u00f4ng c\u00f3.\nAgent: ...\nClient: Thay \u0111\u1ed5i xe m\u1edbi \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 m\u00ecnh b\u00e1n xe \u0111\u1ec3 \u0111\u1ed5i xe m\u1edbi \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 m\u00ecnh d\u1ef1 ki\u1ebfn kho\u1ea3ng bao l\u00e2u n\u1eefa l\u1ea5y xe m\u1edbi...\nClient: N\u00f3 c\u00f3 r\u1ed3i em.\nAgent: D\u1ea1 em xin l\u1ed7i ch\u1ecb, \u0111o\u1ea1n r\u1ed3i t\u00edn...\nClient: \u1eeam.\nClient: Th\u00ec c\u00e1i, c\u00e1i \u00f4ng s\u01a1n kh\u00f4ng?\nAgent: D\u1ea1 em xin l\u1ed7i ch\u1ecb, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn ...\nClient: B\u00e2y gi\u1edd t\u00f4i \u0111ang c\u00f3 vi\u1ec7c tr\u01b0\u1edbc nha. B\u00e2y gi\u1edd t\u00f4i \u0111\u00e3 xin l\u1ed7i l\u00e0 t\u00f4i \u0111ang c\u00f3 vi\u1ec7c tr\u01b0\u1edbc nha, n\u00e8 em nh\u00e9. R\u1ed3i x\u00edu, x\u00edu em g\u1ecdi l\u1ea1i sau nha, kho\u1ea3ng n\u1eeda ti\u1ebfng n\u1eefa, nha em nha.\nAgent: D\u1ea1 v\u00e2ng \u1ea1...\nClient: N\u00e8, b\u00f9a long n\u00e8.\nAgent: D\u1ea1 v\u00e2ng \u1ea1...\nClient: D\u1ea1 r\u1ed3i, c\u1ea3m \u01a1n em.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n ch\u1ecb \u1ea1. V\u1eady kho\u1ea3ng n\u1eeda ti\u1ebfng n\u1eefa em xin ph\u00e9p g\u1ecdi l\u1ea1i cho m\u00ecnh nh\u00e9 \u1ea1. Ch\u00fac ch\u1ecb m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1!"
}
▸ Output
{
"asking_price": "CH\u01afA R\u00d5",
"car_history": "Ch\u01b0a t\u1eebng va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc",
"fee_confirmed": "FALSE",
"info_score": 5,
"intention": "SLOW",
"is_closing": true,
"is_owner": "KH\u00d4NG CH\u00cdNH CH\u1ee6",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "CH\u01afA R\u00d5",
"odo": "112000",
"sale_reason": "\u0110\u1ed5i xe m\u1edbi",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi g\u1eb7p kh\u00e1ch h\u00e0ng l\u00e0 v\u1ee3 c\u1ee7a ch\u1ee7 xe, xe \u0111\u1ee9ng t\u00ean con trai B\u1ea3o Anh. Agent \u0111\u00e3 x\u00e1c nh\u1eadn \u0111\u01b0\u1ee3c n\u0103m s\u1ea3n xu\u1ea5t 2017, s\u1ed1 km 112.000, xe kh\u00f4ng vay ng\u00e2n h\u00e0ng, ch\u01b0a va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc, l\u00fd do b\u00e1n l\u00e0 \u0111\u1ed5i xe m\u1edbi. Tuy nhi\u00ean, agent ch\u01b0a x\u00e1c nh\u1eadn Zalo, ch\u01b0a h\u1ecfi gi\u00e1 mong mu\u1ed1n, ch\u01b0a n\u00f3i v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 v\u00e0 c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i. Kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i sau n\u1eeda ti\u1ebfng n\u00ean cu\u1ed9c g\u1ecdi k\u1ebft th\u00fac s\u1edbm.",
"year": "2017",
"zalo_status": "FALSE"
}
✓
SLACK_POST
623ms
27/07 15:11
▸ Input
{
"sales_slack_id": "U09587HTCTE",
"sku": "FB-QDBHN47N",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi g\u1eb7p kh\u00e1ch h\u00e0ng l\u00e0 v\u1ee3 c\u1ee7a ch\u1ee7 xe, xe \u0111\u1ee9ng t\u00ean con trai B\u1ea3o Anh. Agent \u0111\u00e3 x\u00e1c nh\u1eadn \u0111\u01b0\u1ee3c n\u0103m s\u1ea3n xu\u1ea5t 2017, s\u1ed1 km 112.000, xe kh\u00f4ng vay ng\u00e2n h\u00e0ng, ch\u01b0a va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc, l\u00fd do b\u00e1n l\u00e0 \u0111\u1ed5i xe m\u1edbi. Tuy nhi\u00ean, agent ch\u01b0a x\u00e1c nh\u1eadn Zalo, ch\u01b0a h\u1ecfi gi\u00e1 mong mu\u1ed1n, ch\u01b0a n\u00f3i v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 v\u00e0 c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i. Kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i sau n\u1eeda ti\u1ebfng n\u00ean cu\u1ed9c g\u1ecdi k\u1ebft th\u00fac s\u1edbm."
}
▸ Output
{
"posted": true,
"thread_ts": "1785139237.891509"
}
✓
CRM_APIS
242ms
27/07 15:11
✓
CRM_ACTIVITIES
116ms
27/07 15:11
✓
SLACK_AUDIO
4.9s
27/07 15:11
✓
UPDATE_CLOSING
113ms
27/07 15:11
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải chị a Dũng đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe Hyundai Elantra 2017 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Alo. Hộp dập bán xe Elantra 2017. À, đúng rồi. Ừm, không, không phải anh Dũng đứng chủ-- chính chủ mà bảo anh đứng. Agent: Dạ em nghe rõ rồi ạ. Vậy hiện tại xe mình đã sang tên chính chủ chưa hay còn đứng ủy quyền ạ? Client: Khăng, bớt láo tên của, của con trai tôi. Agent: Dạ em xin lỗi chị ạ. ... Client: Ừ. Client: Có rồi, để con tra lại bên trên. Agent: Dạ hiện tại giấy đăng ký xe đang ... Client: Em hiểu anh thì gì mà là chính chủ. Tên Bảo An là chính chủ, em là con trai đó, chứ ba nó không đứng. Agent: Dạ em hiểu rồi ạ. Vậy xe mình hiện có còn ... Client: Em mượn ờ, ờ, show hay ạ. Agent: Dạ em xin lỗi chị, đoạn rồi tín hiệu hơi chập chờn nên em chưa nghe kịp ạ, chị nói lại giúp em với ạ? Client: Tức là Bảo Anh đứng, sẽ đứng, ờ, bố nó chạy nhưng mà Bảo Anh đứng tên. Từ hồi nào giờ á, khi mua là Bảo Anh là tên thằng con trai á. Agent: Dạ em đã nắm thông tin là xe đứng tên Bảo Anh rồi ạ. Vậy xe mình hiện có còn vay góp... Client: Mấy hôm nay rồi? Agent: Dạ em... Client: À, không ạ. Agent: Dạ vậy là xe mình không còn vay góp ngân hàng nữa đúng không ạ? Client: Không, không, không, không vay. Ờ, trả hết tiền rồi. Agent: Dạ em ghi nhận thông tin ạ. Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai không mười bảy phải không ạ? Client: Hai mươi mười bảy, phải không em? Đúng rồi, đúng rồi đó em. Tại ông xã đang chạy xe nên cô là vợ cô nghe giùm. Agent: Dạ em cảm ơn chị ạ. Dạ em... Client: Ở nào? Agent: Dạ em thấy địa chỉ của chị ở Thành phố Hồ Chí Minh... Client: Bảng nó chập chờn. Agent: Dạ em xin lỗi ... Client: Ở xa lại ở thành phố Hồ Chí Minh. Ở đằng nào chị? 41 Cao Bằng Quách chứ? Agent: Dạ em xin lỗi chị, đoạn rồi tín hiệu hơi chập chờn nên em chưa nghe kịp ạ, chị nói lại giúp em với ạ? Client: À, sao lại ở thật rồi chứ? Mình nếu mà bảo ơm thì đâu phải ở thật rồi chứ mình. Em có nhầm không? Agent: Dạ em xin lỗi chị, em không có thông tin về địa chỉ cụ thể của mình ạ. Dạ hiện tại xe mình đang ở khu vực nào ạ? Client: Nói cho họ là em ở đâu vậy? Agent: Dạ em xin lỗi chị, em không có thông tin về địa chỉ cụ thể của mình ạ. Dạ hiện tại xe mình đang ở khu vực nào ạ? Client: À, bên tôi là Lạc Lệ. Agent: Dạ em ghi nhận là xe mình đang ở Lạc Lệ ạ. Dạ xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: Mấy nhiêu ki là mấy ạ? Agent: Dạ em... Client: Một trăm mười ngàn 112 ngàn. Agent: Dạ em ghi nhận xe đã chạy một trăm mười hai ngàn kilomet rồi... Client: Một trăm mười hai ngàn. Agent: Dạ trong quá trình ... Client: Không có ạ. Agent: Dạ em ghi nhận là xe mình chưa từng va chạm nặng hay bị ngập nước ạ. Dạ chị bán xe lần này vì lý do gì ạ? Client: À, chưa, không có. Agent: ... Client: Thay đổi xe mới ạ. Agent: Dạ em ghi nhận là mình bán xe để đổi xe mới ạ. Dạ không biết mình đã tìm hiểu hay đặt cọc mẫu xe nào chưa ạ? Client: Đúng rồi ạ. Agent: Dạ mình dự kiến khoảng bao lâu nữa lấy xe mới... Client: Nó có rồi em. Agent: Dạ em xin lỗi chị, đoạn rồi tín... Client: Ừm. Client: Thì cái, cái ông sơn không? Agent: Dạ em xin lỗi chị, đoạn rồi tín hiệu hơi chập chờn ... Client: Bây giờ tôi đang có việc trước nha. Bây giờ tôi đã xin lỗi là tôi đang có việc trước nha, nè em nhé. Rồi xíu, xíu em gọi lại sau nha, khoảng nửa tiếng nữa, nha em nha. Agent: Dạ vâng ạ... Client: Nè, bùa long nè. Agent: Dạ vâng ạ... Client: Dạ rồi, cảm ơn em. Agent: Dạ em cảm ơn chị ạ. Vậy khoảng nửa tiếng nữa em xin phép gọi lại cho mình nhé ạ. Chúc chị một ngày tốt lành ạ!