d697924a-912b-4c43-ab1a-09ae6476c9f7
SUCCESS
Time
20/08/2026 10:43:03
Duration
3m 50s
Campaign
-
Conversation ID
conv_2701m0em7xzef8fazw24tab4bjw9
Recording
AI Extraction
odo
36300
loan
KHÔNG VAY NGÂN HÀNG
year
2019
status
SUCCESS
summary
Cuộc gọi thành công. Anh Trần Tùng xác nhận là chủ xe Xpander 2019, mua mới chính chủ, không vay ngân hàng. Xe ở Biên Hòa, Đồng Nai, đã chạy 36.300 km, không đâm đụng hay ngập nước. Anh bán do kinh doanh không hiệu quả, dự kiến bán trong 1-2 tháng, giá mong muốn 280-290 triệu. Agent đã xác nhận Zalo, đọc lại giá, nói phí dịch vụ 1% và kết nối 2000 người mua, hướng dẫn gửi ảnh xe.
is_owner
CHÍNH CHỦ
location
Biên Hòa, Đồng Nai
intention
SLOW
is_silent
-
info_score
9
is_closing
True
car_history
Xe không đâm đụng, không ngập nước; mua mới chính chủ, chạy kinh doanh.
sale_reason
Doanh nghiệp kinh doanh thấp, cần bán xe
zalo_status
TRUE
asking_price
280000000
fee_confirmed
TRUE
Execution Steps
✓
FIND_LEAD
148ms
20/08 10:43
▸ Input
{
"phone": "0977786836"
}
▸ Output
{
"car_brand": "xpander",
"car_model": "N/A",
"lead_id": "d697924a-912b-4c43-ab1a-09ae6476c9f7",
"name": "Tr\u1ea7n T\u00f9ng",
"sales": "U05UHD6R10W",
"sku": "FB-MSGTD7V4"
}
✓
FILTER_SALES
19ms
20/08 10:43
▸ Input
{
"sales_slack_id": "U05UHD6R10W"
}
▸ Output
{
"decision": "CALL"
}
✓
PREPARE_CALL
4.5s
20/08 10:43
▸ Input
{
"car_brand": "xpander",
"car_model": "N/A",
"name": "Tr\u1ea7n T\u00f9ng",
"sku": "FB-MSGTD7V4"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1787197261.953039",
"variables": {
"anh_chi": "anh",
"car_make": "xpander N/A 2019",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Tr\u1ea7n T\u00f9ng"
}
}
✓
OUTBOUND_CALL
12.2s
20/08 10:43
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0977786836",
"variables": {
"anh_chi": "anh",
"car_make": "xpander N/A 2019",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Tr\u1ea7n T\u00f9ng"
}
}
▸ Output
{
"conversation_id": "conv_2701m0em7xzef8fazw24tab4bjw9",
"raw": {
"conversation_id": "conv_2701m0em7xzef8fazw24tab4bjw9",
"message": "Outbound call initiated",
"sip_call_id": "SCL_s2Q6dfAk7DLF",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
4m 0s
20/08 10:47
▸ Input
{
"conversation_id": "conv_2701m0em7xzef8fazw24tab4bjw9"
}
▸ Output
{
"duration_secs": 230,
"status": "done"
}
✓
TRANSCRIPT
20/08 10:47
▸ Input
{
"raw_turns": 54
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Tr\u1ea7n T\u00f9ng \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe xpander N/A 2019 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: D\u1ea1. D\u1ea1 \u0111\u00fang r\u1ed3i. D\u1ea1. D\u1ea1.\nAgent: D\u1ea1 xe ...\nClient: D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 xe m\u00ecnh...\nClient: D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: D\u1ea1 kh\u00f4ng \u1ea1.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi ch\u00edn ph\u1ea3i kh\u00f4ng anh?\nClient: \u1eeam. D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: D\u1ea1, \u1edf, \u01a1, Bi\u00ean H\u00f2a, \u0110\u1ed3ng Nai \u1ea1.\nAgent: D\u1ea1 Bi\u00ean H\u00f2a, \u0110\u1ed3ng...\nClient: V\u01b0\u1eddn Xu\u00e2n Gi\u00f3ng.\nAgent: D\u1ea1 Bi\u00ean H\u00f2a, \u0110\u1ed3ng Nai. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: D\u1ea1.\nAgent: D\u1ea1 xe...\nClient: D\u1ea1, 36.300 v\u1ea1n c\u00e2y.\nAgent: D\u1ea1 ba m\u01b0\u01a1i s\u00e1u ngh\u00ecn ba tr\u0103m kilomet. D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: D\u1ea1. D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: \u1eeam, \u1eebm, gi\u00e1 c\u1ea3, t\u1ea1i v\u00ec c\u00e1i d-d\u1ec7t c\u1ed9t kinh doanh th\u1ea5p qu\u00e1 gi\u1edd\nAgent: D\u1ea1 v\u00e2ng. ...\nClient: M\u00ecnh ch\u1ea1y b\u00ean, \u01a1, M\u1ea1ng th\u00f4ng tin doanh.\nAgent: D\u1ea1 v\u00e2ng, em hi\u1ec3u r\u1ed3i \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: M\u1eb9. D\u1ea1. D\u1ea1, H\u00e2n \u1ea1.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 anh mong mu\u1ed1n...\nClient: M\u1ed9t, hai th\u00e1ng g\u00ec v\u1eady. D\u1ea1.\nAgent: D\u1ea1 v\u00e2ng, m\u1ed9t hai th\u00e1ng. D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: \u1eeam, kho\u1ea3ng 280, 290. \u1eeam.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 hai tr\u0103m t\u00e1m m\u01b0\u01a1i \u0111\u1ebfn hai tr\u0103m ch\u00edn ...\nClient: D\u1ea1.\nAgent: ...\nClient: D\u1ea1. D\u1ea1.\nAgent: ...tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n hai tr\u0103m t\u00e1m m\u01b0\u01a1i \u0111\u1ebfn hai tr\u0103m ch\u00edn m\u01b0\u01a1i tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay ...\nClient: D\u1ea1. D\u1ea1. D\u1ea1.\nAgent: ... c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u1eeam, \u1eebm, d\u1ea1, d\u1ea1, d\u1ea1, d\u1ea1 m\u00e0.N\u00e8, m\u00ecnh m\u1ea5t, a, 2 tri\u1ec7u ch\u00edn ti\u1ec1n l\u00e0 ph\u00ed \u0111\u00fang kh\u00f4ng ch\u1ecb?\nAgent: D\u1ea1 kh\u00f4ng \u1ea1, m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. V\u00ed d\u1ee5 nh\u01b0 xe m\u00ecnh b\u00e1n \u0111\u01b0\u1ee3c hai tr\u0103m t\u00e1m m\u01b0\u01a1i tri\u1ec7u...\nClient: D\u1ea1.\nAgent: ...th\u00ec ph\u00ed d\u1ecbch v\u1ee5 b\u00ean em l\u00e0 hai tri\u1ec7u t\u00e1m \u1ea1.\nClient: D\u1ea1.\nAgent: D\u1ea1 anh c\u00f3 th\u1eafc m\u1eafc g\u00ec th\u00eam kh\u00f4ng \u1ea1?\nClient: D\u1ea1 kh\u00f4ng \u1ea1.\nAgent: D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn...\nClient: D\u1ea1 \u0111\u00fang r\u1ed3i. D\u1ea1 kh\u00f4ng \u1ea1.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: \u1eeam.\nClient: D\u1ea1. D\u1ea1.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh \u1ea1. Ch\u00fac anh m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1.",
"length": 3063,
"turns": 52
}
✓
AI_EXTRACTION
12.4s
20/08 10:47
▸ Input
{
"model": "deepseek-v4-flash:0731-cloud",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Tr\u1ea7n T\u00f9ng \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe xpander N/A 2019 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: D\u1ea1. D\u1ea1 \u0111\u00fang r\u1ed3i. D\u1ea1. D\u1ea1.\nAgent: D\u1ea1 xe ...\nClient: D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 xe m\u00ecnh...\nClient: D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: D\u1ea1 kh\u00f4ng \u1ea1.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi ch\u00edn ph\u1ea3i kh\u00f4ng anh?\nClient: \u1eeam. D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: D\u1ea1, \u1edf, \u01a1, Bi\u00ean H\u00f2a, \u0110\u1ed3ng Nai \u1ea1.\nAgent: D\u1ea1 Bi\u00ean H\u00f2a, \u0110\u1ed3ng...\nClient: V\u01b0\u1eddn Xu\u00e2n Gi\u00f3ng.\nAgent: D\u1ea1 Bi\u00ean H\u00f2a, \u0110\u1ed3ng Nai. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: D\u1ea1.\nAgent: D\u1ea1 xe...\nClient: D\u1ea1, 36.300 v\u1ea1n c\u00e2y.\nAgent: D\u1ea1 ba m\u01b0\u01a1i s\u00e1u ngh\u00ecn ba tr\u0103m kilomet. D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: D\u1ea1. D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: \u1eeam, \u1eebm, gi\u00e1 c\u1ea3, t\u1ea1i v\u00ec c\u00e1i d-d\u1ec7t c\u1ed9t kinh doanh th\u1ea5p qu\u00e1 gi\u1edd\nAgent: D\u1ea1 v\u00e2ng. ...\nClient: M\u00ecnh ch\u1ea1y b\u00ean, \u01a1, M\u1ea1ng th\u00f4ng tin doanh.\nAgent: D\u1ea1 v\u00e2ng, em hi\u1ec3u r\u1ed3i \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: M\u1eb9. D\u1ea1. D\u1ea1, H\u00e2n \u1ea1.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 anh mong mu\u1ed1n...\nClient: M\u1ed9t, hai th\u00e1ng g\u00ec v\u1eady. D\u1ea1.\nAgent: D\u1ea1 v\u00e2ng, m\u1ed9t hai th\u00e1ng. D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: \u1eeam, kho\u1ea3ng 280, 290. \u1eeam.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 hai tr\u0103m t\u00e1m m\u01b0\u01a1i \u0111\u1ebfn hai tr\u0103m ch\u00edn ...\nClient: D\u1ea1.\nAgent: ...\nClient: D\u1ea1. D\u1ea1.\nAgent: ...tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n hai tr\u0103m t\u00e1m m\u01b0\u01a1i \u0111\u1ebfn hai tr\u0103m ch\u00edn m\u01b0\u01a1i tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay ...\nClient: D\u1ea1. D\u1ea1. D\u1ea1.\nAgent: ... c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u1eeam, \u1eebm, d\u1ea1, d\u1ea1, d\u1ea1, d\u1ea1 m\u00e0.N\u00e8, m\u00ecnh m\u1ea5t, a, 2 tri\u1ec7u ch\u00edn ti\u1ec1n l\u00e0 ph\u00ed \u0111\u00fang kh\u00f4ng ch\u1ecb?\nAgent: D\u1ea1 kh\u00f4ng \u1ea1, m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. V\u00ed d\u1ee5 nh\u01b0 xe m\u00ecnh b\u00e1n \u0111\u01b0\u1ee3c hai tr\u0103m t\u00e1m m\u01b0\u01a1i tri\u1ec7u...\nClient: D\u1ea1.\nAgent: ...th\u00ec ph\u00ed d\u1ecbch v\u1ee5 b\u00ean em l\u00e0 hai tri\u1ec7u t\u00e1m \u1ea1.\nClient: D\u1ea1.\nAgent: D\u1ea1 anh c\u00f3 th\u1eafc m\u1eafc g\u00ec th\u00eam kh\u00f4ng \u1ea1?\nClient: D\u1ea1 kh\u00f4ng \u1ea1.\nAgent: D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn...\nClient: D\u1ea1 \u0111\u00fang r\u1ed3i. D\u1ea1 kh\u00f4ng \u1ea1.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: \u1eeam.\nClient: D\u1ea1. D\u1ea1.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh \u1ea1. Ch\u00fac anh m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1."
}
▸ Output
{
"asking_price": "280000000",
"car_history": "Xe kh\u00f4ng \u0111\u00e2m \u0111\u1ee5ng, kh\u00f4ng ng\u1eadp n\u01b0\u1edbc; mua m\u1edbi ch\u00ednh ch\u1ee7, ch\u1ea1y kinh doanh.",
"fee_confirmed": "TRUE",
"info_score": 9,
"intention": "SLOW",
"is_closing": true,
"is_owner": "CH\u00cdNH CH\u1ee6",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "Bi\u00ean H\u00f2a, \u0110\u1ed3ng Nai",
"odo": "36300",
"sale_reason": "Doanh nghi\u1ec7p kinh doanh th\u1ea5p, c\u1ea7n b\u00e1n xe",
"status": "SUCCESS",
"summary": "Cu\u1ed9c g\u1ecdi th\u00e0nh c\u00f4ng. Anh Tr\u1ea7n T\u00f9ng x\u00e1c nh\u1eadn l\u00e0 ch\u1ee7 xe Xpander 2019, mua m\u1edbi ch\u00ednh ch\u1ee7, kh\u00f4ng vay ng\u00e2n h\u00e0ng. Xe \u1edf Bi\u00ean H\u00f2a, \u0110\u1ed3ng Nai, \u0111\u00e3 ch\u1ea1y 36.300 km, kh\u00f4ng \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc. Anh b\u00e1n do kinh doanh kh\u00f4ng hi\u1ec7u qu\u1ea3, d\u1ef1 ki\u1ebfn b\u00e1n trong 1-2 th\u00e1ng, gi\u00e1 mong mu\u1ed1n 280-290 tri\u1ec7u. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 k\u1ebft n\u1ed1i 2000 ng\u01b0\u1eddi mua, h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh xe.",
"year": "2019",
"zalo_status": "TRUE"
}
✓
SLACK_POST
710ms
20/08 10:47
▸ Input
{
"sales_slack_id": "U05UHD6R10W",
"sku": "FB-MSGTD7V4",
"status": "SUCCESS",
"summary": "Cu\u1ed9c g\u1ecdi th\u00e0nh c\u00f4ng. Anh Tr\u1ea7n T\u00f9ng x\u00e1c nh\u1eadn l\u00e0 ch\u1ee7 xe Xpander 2019, mua m\u1edbi ch\u00ednh ch\u1ee7, kh\u00f4ng vay ng\u00e2n h\u00e0ng. Xe \u1edf Bi\u00ean H\u00f2a, \u0110\u1ed3ng Nai, \u0111\u00e3 ch\u1ea1y 36.300 km, kh\u00f4ng \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc. Anh b\u00e1n do kinh doanh kh\u00f4ng hi\u1ec7u qu\u1ea3, d\u1ef1 ki\u1ebfn b\u00e1n trong 1-2 th\u00e1ng, gi\u00e1 mong mu\u1ed1n 280-290 tri\u1ec7u. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 k\u1ebft n\u1ed1i 2000 ng\u01b0\u1eddi mua, h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh xe."
}
▸ Output
{
"posted": true,
"thread_ts": "1787197261.953039"
}
✓
CRM_APIS
304ms
20/08 10:47
✓
CRM_ACTIVITIES
157ms
20/08 10:47
✓
SLACK_AUDIO
4.2s
20/08 10:47
✓
UPDATE_CLOSING
131ms
20/08 10:47
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Trần Tùng đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe xpander N/A 2019 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Dạ. Dạ đúng rồi. Dạ. Dạ. Agent: Dạ xe ... Client: Dạ đúng rồi ạ. Agent: Dạ xe mình... Client: Dạ đúng rồi ạ. Agent: Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: Dạ không ạ. Agent: Dạ vâng, em ghi nhận ạ. Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai không mười chín phải không anh? Client: Ừm. Dạ đúng rồi ạ. Agent: Dạ vâng. Dạ hiện tại xe mình đang ở khu vực nào ạ? Client: Dạ, ở, ơ, Biên Hòa, Đồng Nai ạ. Agent: Dạ Biên Hòa, Đồng... Client: Vườn Xuân Gióng. Agent: Dạ Biên Hòa, Đồng Nai. Dạ xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: Dạ. Agent: Dạ xe... Client: Dạ, 36.300 vạn cây. Agent: Dạ ba mươi sáu nghìn ba trăm kilomet. Dạ trong quá trình sử dụng, xe mình chắc chưa phát sinh đâm đụng hay ngập nước đúng không anh ha? Client: Dạ. Dạ đúng rồi ạ. Agent: Dạ vâng. Dạ anh bán xe lần này vì lý do gì ạ? Client: Ừm, ừm, giá cả, tại vì cái d-dệt cột kinh doanh thấp quá giờ Agent: Dạ vâng. ... Client: Mình chạy bên, ơ, Mạng thông tin doanh. Agent: Dạ vâng, em hiểu rồi ạ. Dạ hiện tại anh có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn ạ? Client: Mẹ. Dạ. Dạ, Hân ạ. Agent: Dạ vâng. Dạ anh mong muốn... Client: Một, hai tháng gì vậy. Dạ. Agent: Dạ vâng, một hai tháng. Dạ anh mong muốn bán xe này với mức giá khoảng bao nhiêu ạ? Client: Ừm, khoảng 280, 290. Ừm. Agent: Dạ em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ hai trăm tám mươi đến hai trăm chín ... Client: Dạ. Agent: ... Client: Dạ. Dạ. Agent: ...triệu đúng không ạ? Client: Dạ đúng rồi ạ. Agent: Dạ em ghi nhận mức giá mong muốn hai trăm tám mươi đến hai trăm chín mươi triệu của mình rồi ạ. Dạ bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người mua tiềm năng để mang lại giá tốt nhất và hỗ trợ hồ sơ mua bán xe nhanh nhất cho mình ạ. Anh có thắc mắc gì về phí dịch vụ hay ... Client: Dạ. Dạ. Dạ. Agent: ... cách hoạt động của Vu-Ca không ạ? Client: Ừm, ừm, dạ, dạ, dạ, dạ mà.Nè, mình mất, a, 2 triệu chín tiền là phí đúng không chị? Agent: Dạ không ạ, một phần trăm trên giá bán cuối cùng thôi ạ. Ví dụ như xe mình bán được hai trăm tám mươi triệu... Client: Dạ. Agent: ...thì phí dịch vụ bên em là hai triệu tám ạ. Client: Dạ. Agent: Dạ anh có thắc mắc gì thêm không ạ? Client: Dạ không ạ. Agent: Dạ anh cho em xác nhận số điện thoại em đang gọi có phải là số Zalo của anh không ạ? Số này mình có chặn tìm kiếm hay nhắn... Client: Dạ đúng rồi. Dạ không ạ. Agent: Dạ vâng. Dạ em đã ghi nhận thông tin xe của mình rồi ạ, sẽ có chuyên viên Vu-Ca kết bạn và hỗ trợ tiếp tục ạ. Sau khi kết bạn Zalo anh gửi giúp em bộ ảnh nội ngoại thất xe và giấy đăng kiểm để chuyên viên bên em hỗ trợ nhanh nhất ạ. Client: Ừm. Client: Dạ. Dạ. Agent: Dạ em cảm ơn anh ạ. Chúc anh một ngày tốt lành ạ.