d5151e19-0e0a-44e3-93b8-d054f6855a94
SUCCESS
Time
04/08/2026 09:09:04
Duration
4m 2s
Campaign
-
Conversation ID
conv_0801kz58g8n4evyb34jcbjwk7h7f
Recording
AI Extraction
odo
147000
loan
CÒN VAY NGÂN HÀNG
year
2011
status
SUCCESS
summary
Cuộc gọi giữa agent Mỹ Linh và anh Đinh Văn Sáng về xe Daewoo Lacetti 2011. Anh Sáng mua lại xe từ người khác và đã sang tên chính chủ, xe còn vay ngân hàng. Xe đã chạy 147.000 km, không đâm đụng hay ngập nước, anh muốn bán để đổi xe mới với giá 120 triệu đồng. Agent đã xác nhận Zalo đúng số đang gọi, đọc lại giá, nói rõ phí dịch vụ 1% và hướng dẫn gửi ảnh sau khi kết bạn. Anh Sáng đồng ý và sẽ gửi thông tin qua Zalo.
is_owner
MUA LẠI ĐÃ SANG TÊN
location
Bình Phước, thị xã Chơn Thành
intention
SLOW
is_silent
-
info_score
9
is_closing
True
car_history
Xe không đâm đụng hay ngập nước, sử dụng cá nhân
sale_reason
Muốn đổi xe mới
zalo_status
TRUE
asking_price
120000000
fee_confirmed
TRUE
Execution Steps
✓
FIND_LEAD
7ms
04/08 09:09
▸ Input
{
"phone": "0978906862"
}
▸ Output
{
"car_brand": "daewoo",
"car_model": "lacetti",
"lead_id": "d5151e19-0e0a-44e3-93b8-d054f6855a94",
"name": "\u0110inh v\u0103n s\u00e1ng",
"sales": "U09587HTCTE",
"sku": "SKU-HKJJC8"
}
✓
PREPARE_CALL
2.1s
04/08 09:09
▸ Input
{
"car_brand": "daewoo",
"car_model": "lacetti",
"name": "\u0110inh v\u0103n s\u00e1ng",
"sku": "SKU-HKJJC8"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1785809280.681139",
"variables": {
"anh_chi": "anh",
"car_make": "daewoo lacetti 2011",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:Tr\u00ean 1 th\u00e1ng, l\u00fd do b\u00e1n: \u0110\u1ed5i xe m\u1edbi, odo: 147000, gi\u00e1 mong mu\u1ed1n: 120000000, v\u1ecb tr\u00ed: BinhPhuoc. M\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 Vu-Ca \u0111\u00e3 b\u00e1o kh\u00e1ch tr\u01b0\u1edbc \u0111\u00f3 l\u00e0 1% \u2014 khi n\u00f3i v\u1ec1 ph\u00ed ph\u1ea3i d\u00f9ng \u0110\u00daNG m\u1ee9c n\u00e0y, kh\u00f4ng b\u00e1o m\u1ee9c kh\u00e1c.",
"user_name": "\u0110inh v\u0103n s\u00e1ng"
}
}
✓
OUTBOUND_CALL
12.9s
04/08 09:09
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0978906862",
"variables": {
"anh_chi": "anh",
"car_make": "daewoo lacetti 2011",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:Tr\u00ean 1 th\u00e1ng, l\u00fd do b\u00e1n: \u0110\u1ed5i xe m\u1edbi, odo: 147000, gi\u00e1 mong mu\u1ed1n: 120000000, v\u1ecb tr\u00ed: BinhPhuoc. M\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 Vu-Ca \u0111\u00e3 b\u00e1o kh\u00e1ch tr\u01b0\u1edbc \u0111\u00f3 l\u00e0 1% \u2014 khi n\u00f3i v\u1ec1 ph\u00ed ph\u1ea3i d\u00f9ng \u0110\u00daNG m\u1ee9c n\u00e0y, kh\u00f4ng b\u00e1o m\u1ee9c kh\u00e1c.",
"user_name": "\u0110inh v\u0103n s\u00e1ng"
}
}
▸ Output
{
"conversation_id": "conv_0801kz58g8n4evyb34jcbjwk7h7f",
"raw": {
"conversation_id": "conv_0801kz58g8n4evyb34jcbjwk7h7f",
"message": "Outbound call initiated",
"sip_call_id": "SCL_ChhPtjFsbh7C",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
8m 0s
04/08 09:17
▸ Input
{
"conversation_id": "conv_0801kz58g8n4evyb34jcbjwk7h7f"
}
▸ Output
{
"duration_secs": 242,
"status": "done"
}
✓
TRANSCRIPT
04/08 09:17
▸ Input
{
"raw_turns": 57
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh \u0110inh v\u0103n s\u00e1ng \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe daewoo lacetti 2011 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: D\u1ea1 r\u1ed3i. \u1eeam. R\u1ed3i.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3...\nClient: Kh\u00f4ng, t\u00f4i mua c\u1ee7a trang tay.\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n \u1ea1?\nClient: D\u1ea1? \u0110\u00fang r\u1ed3i, ch\u00ednh ch\u1ee7 r\u1ed3i, ch\u00ednh ch\u1ee7.\nAgent: D\u1ea1 em ghi nh\u1eadn xe \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 r\u1ed3i \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: D\u1ea1.\nAgent: D\u1ea1 xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m bao nhi\u00eau \u1ea1?\nClient: Kh\u00f4ng. 2011.\nAgent: D\u1ea1 em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m 2011 ph\u1ea3i kh\u00f4ng anh?\nClient: \u1eeam, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf B\u00ecnh Ph\u01b0\u1edbc, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: Ch\u01a1n Th\u00e0nh, huy\u1ec7n Ch\u01a1n Th\u00e0nh \u00e0, th\u1ecb x\u00e3 Ch\u01a1n Th\u00e0nh, t\u1ec9nh Ph\u01b0\u1edbc V\u0169.\nAgent: D\u1ea1 em ghi nh\u1eadn \u0111\u1ecba ch\u1ec9 c\u1ee7a m\u00ecnh \u1edf th\u1ecb x\u00e3 Ch\u01a1n Th\u00e0nh, t\u1ec9nh B\u00ecnh Ph\u01b0\u1edbc \u1ea1. D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng m\u1ed9t tr\u0103m b\u1ed1n m\u01b0\u01a1i b\u1ea3y ngh\u00ecn kilomet, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: Kh\u00f4ng, kh\u00f4ng.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec mu\u1ed1n \u0111\u1ed5i xe m\u1edbi, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: Ch\u01b0a, ch\u01b0a. \u0110ang m\u1edbi t\u00ecm hi\u1ec3u th\u00f4i.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 m\u00ecnh \u0111ang t\u00ecm hi\u1ec3u \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong kho\u1ea3ng bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: 10.000.000.\nAgent: D\u1ea1 em th\u1ea5y m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a anh l\u00e0 m\u1ed9t tr\u0103m ...\nClient: M\u1ed9t th\u00e1ng \u0111\u01b0\u1ee3c, l\u00e0 t\u00ecm hi\u1ec3u.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 m\u00ecnh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe trong kho\u1ea3ng h\u01a1n m\u1ed9t th\u00e1ng \u1ea1. D\u1ea1 em th\u1ea5y m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a anh l\u00e0 m\u1ed9t tr\u0103m hai m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng, c\u00f3 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nClient: D\u1ea1.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 m\u1ed9t tr\u0103m hai m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam. \u1eeam. Kh\u00f4ng.\nAgent: ...\nClient: D\u1ea1, th\u00ec t\u00f4i \u0111ang mu\u1ed1n t\u00ecm hi\u1ec3u c\u00e1i gi\u00e1 v\u00ed d\u1ee5 b\u00ean m\u00ecnh \u0111\u01b0a ra, v\u00ed d\u1ee5 c\u00e1i, \u1edd, d\u00f2ng xe \u0111\u1ea5y, ki\u1ec3u xe \u0111\u1ea5y, \u1edd, b\u00ean m\u00ecnh c\u00f3 kh\u1eb3ng, \u1edd, \u0111\u1ecbnh gi\u00e1 \u0111\u01b0\u1ee3c c\u00e1i xe kho\u1ea3ng bao nhi\u00eau ti\u1ec1n kh\u00f4ng?\nAgent: D\u1ea1 v\u00e2ng, d\u1ea1 hi\u1ec7n t\u1ea1i th\u00ec b\u00ean em s\u1ebd c\u00f3 chuy\u00ean vi\u00ean h\u1ed7 tr\u1ee3 m\u00ecnh \u0111\u1ecbnh gi\u00e1 chu\u1ea9n nh\u1ea5t khi k\u1ebft n\u1ed1i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed...\nClient: \u1eea.\nClient: D\u1ea1, d\u1ea1.\nAgent: D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7...\nClient: \u1eea.\nClient: T\u0103ng th\u00ec \u0111\u1ec3 mu\u1ed1n, mu\u1ed1n bi\u1ebft \u0111\u01b0\u1ee3c c\u00e1i gi\u00e1 tr\u1ecb tr\u01b0\u1edbc \u0111\u00e3.\nAgent: D\u1ea1 v\u00e2ng, d\u1ea1 v\u1eady \u0111\u1ec3 em b\u00e1o l\u1ea1i v\u1edbi chuy\u00ean vi\u00ean Vu-Ca h\u1ed7 tr\u1ee3 m\u00ecnh \u0111\u1ecbnh gi\u00e1 chu\u1ea9n nh\u1ea5t khi k\u1ebft n\u1ed1i nh\u00e9 \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed...\nClient: \u1eeam. D\u1ea1, do, do ok r\u1ed3i.\nAgent: D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi...\nClient: D\u1ea1, kh\u00f4ng c\u00f3.\nAgent: D\u1ea1 anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng.\nAgent: D\u1ea1 anh...\nClient: \u1edcm, th\u00ec c\u1ee9 cho t\u00f4i c\u00e1i gi\u00e1 theo \u0111\u01a1n v\u1ecb t\u1ef1 v\u1eabn \u1ea1.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang ...\nClient: D\u1ea1 kh\u00f4ng.\nAgent: D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1, s\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi...\nClient: \u0110\u00fang r\u1ed3i. \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1...\nClient: Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng, con ch\u1eb7n t\u00ecm ki\u1ebfm th\u00f4i nh\u01b0ng m\u00e0 nh\u1eafn tin ng\u01b0\u1eddi l\u1ea1 v\u1eabn nh\u1eafn \u0111\u01b0\u1ee3c.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: \u0110\u01b0\u1ee3c r\u1ed3i. V\u00e2ng \u1ea1. \u1eeam.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n ...\nClient: \u0110\u0103ng ki\u1ec3m b\u00e2y gi\u1edd kh\u00f4ng c\u00f3 gi\u1ea5y, c\u00f3-c\u00f3-c\u00f3 m\u00e3 \u1ea1.",
"length": 3893,
"turns": 57
}
✓
AI_EXTRACTION
23.8s
04/08 09:17
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh \u0110inh v\u0103n s\u00e1ng \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe daewoo lacetti 2011 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: D\u1ea1 r\u1ed3i. \u1eeam. R\u1ed3i.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3...\nClient: Kh\u00f4ng, t\u00f4i mua c\u1ee7a trang tay.\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n \u1ea1?\nClient: D\u1ea1? \u0110\u00fang r\u1ed3i, ch\u00ednh ch\u1ee7 r\u1ed3i, ch\u00ednh ch\u1ee7.\nAgent: D\u1ea1 em ghi nh\u1eadn xe \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 r\u1ed3i \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: D\u1ea1.\nAgent: D\u1ea1 xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m bao nhi\u00eau \u1ea1?\nClient: Kh\u00f4ng. 2011.\nAgent: D\u1ea1 em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m 2011 ph\u1ea3i kh\u00f4ng anh?\nClient: \u1eeam, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf B\u00ecnh Ph\u01b0\u1edbc, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: Ch\u01a1n Th\u00e0nh, huy\u1ec7n Ch\u01a1n Th\u00e0nh \u00e0, th\u1ecb x\u00e3 Ch\u01a1n Th\u00e0nh, t\u1ec9nh Ph\u01b0\u1edbc V\u0169.\nAgent: D\u1ea1 em ghi nh\u1eadn \u0111\u1ecba ch\u1ec9 c\u1ee7a m\u00ecnh \u1edf th\u1ecb x\u00e3 Ch\u01a1n Th\u00e0nh, t\u1ec9nh B\u00ecnh Ph\u01b0\u1edbc \u1ea1. D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng m\u1ed9t tr\u0103m b\u1ed1n m\u01b0\u01a1i b\u1ea3y ngh\u00ecn kilomet, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: Kh\u00f4ng, kh\u00f4ng.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec mu\u1ed1n \u0111\u1ed5i xe m\u1edbi, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: Ch\u01b0a, ch\u01b0a. \u0110ang m\u1edbi t\u00ecm hi\u1ec3u th\u00f4i.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 m\u00ecnh \u0111ang t\u00ecm hi\u1ec3u \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong kho\u1ea3ng bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: 10.000.000.\nAgent: D\u1ea1 em th\u1ea5y m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a anh l\u00e0 m\u1ed9t tr\u0103m ...\nClient: M\u1ed9t th\u00e1ng \u0111\u01b0\u1ee3c, l\u00e0 t\u00ecm hi\u1ec3u.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 m\u00ecnh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe trong kho\u1ea3ng h\u01a1n m\u1ed9t th\u00e1ng \u1ea1. D\u1ea1 em th\u1ea5y m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a anh l\u00e0 m\u1ed9t tr\u0103m hai m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng, c\u00f3 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nClient: D\u1ea1.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 m\u1ed9t tr\u0103m hai m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam. \u1eeam. Kh\u00f4ng.\nAgent: ...\nClient: D\u1ea1, th\u00ec t\u00f4i \u0111ang mu\u1ed1n t\u00ecm hi\u1ec3u c\u00e1i gi\u00e1 v\u00ed d\u1ee5 b\u00ean m\u00ecnh \u0111\u01b0a ra, v\u00ed d\u1ee5 c\u00e1i, \u1edd, d\u00f2ng xe \u0111\u1ea5y, ki\u1ec3u xe \u0111\u1ea5y, \u1edd, b\u00ean m\u00ecnh c\u00f3 kh\u1eb3ng, \u1edd, \u0111\u1ecbnh gi\u00e1 \u0111\u01b0\u1ee3c c\u00e1i xe kho\u1ea3ng bao nhi\u00eau ti\u1ec1n kh\u00f4ng?\nAgent: D\u1ea1 v\u00e2ng, d\u1ea1 hi\u1ec7n t\u1ea1i th\u00ec b\u00ean em s\u1ebd c\u00f3 chuy\u00ean vi\u00ean h\u1ed7 tr\u1ee3 m\u00ecnh \u0111\u1ecbnh gi\u00e1 chu\u1ea9n nh\u1ea5t khi k\u1ebft n\u1ed1i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed...\nClient: \u1eea.\nClient: D\u1ea1, d\u1ea1.\nAgent: D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7...\nClient: \u1eea.\nClient: T\u0103ng th\u00ec \u0111\u1ec3 mu\u1ed1n, mu\u1ed1n bi\u1ebft \u0111\u01b0\u1ee3c c\u00e1i gi\u00e1 tr\u1ecb tr\u01b0\u1edbc \u0111\u00e3.\nAgent: D\u1ea1 v\u00e2ng, d\u1ea1 v\u1eady \u0111\u1ec3 em b\u00e1o l\u1ea1i v\u1edbi chuy\u00ean vi\u00ean Vu-Ca h\u1ed7 tr\u1ee3 m\u00ecnh \u0111\u1ecbnh gi\u00e1 chu\u1ea9n nh\u1ea5t khi k\u1ebft n\u1ed1i nh\u00e9 \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed...\nClient: \u1eeam. D\u1ea1, do, do ok r\u1ed3i.\nAgent: D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi...\nClient: D\u1ea1, kh\u00f4ng c\u00f3.\nAgent: D\u1ea1 anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng.\nAgent: D\u1ea1 anh...\nClient: \u1edcm, th\u00ec c\u1ee9 cho t\u00f4i c\u00e1i gi\u00e1 theo \u0111\u01a1n v\u1ecb t\u1ef1 v\u1eabn \u1ea1.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang ...\nClient: D\u1ea1 kh\u00f4ng.\nAgent: D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1, s\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi...\nClient: \u0110\u00fang r\u1ed3i. \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1...\nClient: Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng, con ch\u1eb7n t\u00ecm ki\u1ebfm th\u00f4i nh\u01b0ng m\u00e0 nh\u1eafn tin ng\u01b0\u1eddi l\u1ea1 v\u1eabn nh\u1eafn \u0111\u01b0\u1ee3c.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: \u0110\u01b0\u1ee3c r\u1ed3i. V\u00e2ng \u1ea1. \u1eeam.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n ...\nClient: \u0110\u0103ng ki\u1ec3m b\u00e2y gi\u1edd kh\u00f4ng c\u00f3 gi\u1ea5y, c\u00f3-c\u00f3-c\u00f3 m\u00e3 \u1ea1."
}
▸ Output
{
"asking_price": "120000000",
"car_history": "Xe kh\u00f4ng \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc, s\u1eed d\u1ee5ng c\u00e1 nh\u00e2n",
"fee_confirmed": "TRUE",
"info_score": 9,
"intention": "SLOW",
"is_closing": true,
"is_owner": "MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN",
"is_silent": false,
"loan": "C\u00d2N VAY NG\u00c2N H\u00c0NG",
"location": "B\u00ecnh Ph\u01b0\u1edbc, th\u1ecb x\u00e3 Ch\u01a1n Th\u00e0nh",
"odo": "147000",
"sale_reason": "Mu\u1ed1n \u0111\u1ed5i xe m\u1edbi",
"status": "SUCCESS",
"summary": "Cu\u1ed9c g\u1ecdi gi\u1eefa agent M\u1ef9 Linh v\u00e0 anh \u0110inh V\u0103n S\u00e1ng v\u1ec1 xe Daewoo Lacetti 2011. Anh S\u00e1ng mua l\u1ea1i xe t\u1eeb ng\u01b0\u1eddi kh\u00e1c v\u00e0 \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7, xe c\u00f2n vay ng\u00e2n h\u00e0ng. Xe \u0111\u00e3 ch\u1ea1y 147.000 km, kh\u00f4ng \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc, anh mu\u1ed1n b\u00e1n \u0111\u1ec3 \u0111\u1ed5i xe m\u1edbi v\u1edbi gi\u00e1 120 tri\u1ec7u \u0111\u1ed3ng. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i r\u00f5 ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh sau khi k\u1ebft b\u1ea1n. Anh S\u00e1ng \u0111\u1ed3ng \u00fd v\u00e0 s\u1ebd g\u1eedi th\u00f4ng tin qua Zalo.",
"year": "2011",
"zalo_status": "TRUE"
}
✓
SLACK_POST
624ms
04/08 09:17
▸ Input
{
"sales_slack_id": "U09587HTCTE",
"sku": "SKU-HKJJC8",
"status": "SUCCESS",
"summary": "Cu\u1ed9c g\u1ecdi gi\u1eefa agent M\u1ef9 Linh v\u00e0 anh \u0110inh V\u0103n S\u00e1ng v\u1ec1 xe Daewoo Lacetti 2011. Anh S\u00e1ng mua l\u1ea1i xe t\u1eeb ng\u01b0\u1eddi kh\u00e1c v\u00e0 \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7, xe c\u00f2n vay ng\u00e2n h\u00e0ng. Xe \u0111\u00e3 ch\u1ea1y 147.000 km, kh\u00f4ng \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc, anh mu\u1ed1n b\u00e1n \u0111\u1ec3 \u0111\u1ed5i xe m\u1edbi v\u1edbi gi\u00e1 120 tri\u1ec7u \u0111\u1ed3ng. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i r\u00f5 ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh sau khi k\u1ebft b\u1ea1n. Anh S\u00e1ng \u0111\u1ed3ng \u00fd v\u00e0 s\u1ebd g\u1eedi th\u00f4ng tin qua Zalo."
}
▸ Output
{
"posted": true,
"thread_ts": "1785809280.681139"
}
✓
CRM_APIS
404ms
04/08 09:17
✓
CRM_ACTIVITIES
115ms
04/08 09:17
✓
SLACK_AUDIO
4.4s
04/08 09:17
✓
UPDATE_CLOSING
164ms
04/08 09:17
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Đinh văn sáng đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe daewoo lacetti 2011 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Dạ rồi. Ừm. Rồi. Agent: Dạ xe mình hiện có... Client: Không, tôi mua của trang tay. Agent: Dạ hiện tại xe mình đã sang tên chính chủ chưa hay còn đứng ủy quyền ạ? Client: Dạ? Đúng rồi, chính chủ rồi, chính chủ. Agent: Dạ em ghi nhận xe đã sang tên chính chủ rồi ạ. Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: Dạ. Agent: Dạ xe mình đời sản xuất năm bao nhiêu ạ? Client: Không. 2011. Agent: Dạ em xác nhận lại xe mình là đời sản xuất năm 2011 phải không anh? Client: Ừm, đúng rồi. Agent: Dạ em ghi nhận ạ. Dạ em thấy địa chỉ của anh ở Bình Phước, không biết cụ thể mình ở khu vực nào ạ? Client: Chơn Thành, huyện Chơn Thành à, thị xã Chơn Thành, tỉnh Phước Vũ. Agent: Dạ em ghi nhận địa chỉ của mình ở thị xã Chơn Thành, tỉnh Bình Phước ạ. Dạ em thấy xe đã chạy khoảng một trăm bốn mươi bảy nghìn kilomet, đúng không ạ? Client: Đúng rồi, đúng rồi, đúng rồi. Agent: Dạ em ghi nhận ạ. Dạ trong quá trình sử dụng, xe mình chắc chưa phát sinh đâm đụng hay ngập nước đúng không anh ha? Client: Không, không. Agent: Dạ em ghi nhận ạ. Dạ em thấy mình bán xe vì muốn đổi xe mới, đúng không ạ? Client: Đúng rồi. Agent: Dạ không biết mình đã tìm hiểu hay đặt cọc mẫu xe nào chưa ạ? Client: Chưa, chưa. Đang mới tìm hiểu thôi. Agent: Dạ em ghi nhận là mình đang tìm hiểu ạ. Dạ hiện tại anh có kế hoạch bán xe này trong khoảng bao lâu ạ? Tầm một tuần hay hơn ạ? Client: 10.000.000. Agent: Dạ em thấy mức giá mong muốn của anh là một trăm ... Client: Một tháng được, là tìm hiểu. Agent: Dạ em ghi nhận là mình có kế hoạch bán xe trong khoảng hơn một tháng ạ. Dạ em thấy mức giá mong muốn của anh là một trăm hai mươi triệu đồng, có đúng không ạ? Client: Ừm. Client: Dạ. Agent: Dạ em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ một trăm hai mươi triệu đồng đúng không ạ? Client: Ừm. Ừm. Không. Agent: ... Client: Dạ, thì tôi đang muốn tìm hiểu cái giá ví dụ bên mình đưa ra, ví dụ cái, ờ, dòng xe đấy, kiểu xe đấy, ờ, bên mình có khẳng, ờ, định giá được cái xe khoảng bao nhiêu tiền không? Agent: Dạ vâng, dạ hiện tại thì bên em sẽ có chuyên viên hỗ trợ mình định giá chuẩn nhất khi kết nối ạ. Dạ bên em thu phí... Client: Ừ. Client: Dạ, dạ. Agent: Dạ bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người mua tiềm năng để mang lại giá tốt nhất và hỗ... Client: Ừ. Client: Tăng thì để muốn, muốn biết được cái giá trị trước đã. Agent: Dạ vâng, dạ vậy để em báo lại với chuyên viên Vu-Ca hỗ trợ mình định giá chuẩn nhất khi kết nối nhé ạ. Dạ bên em thu phí... Client: Ừm. Dạ, do, do ok rồi. Agent: Dạ bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người... Client: Dạ, không có. Agent: Dạ anh có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: Không. Agent: Dạ anh... Client: Ờm, thì cứ cho tôi cái giá theo đơn vị tự vẫn ạ. Agent: Dạ vâng ạ. Dạ anh cho em xác nhận số điện thoại em đang ... Client: Dạ không. Agent: Dạ anh cho em xác nhận số điện thoại em đang gọi có phải là số Zalo của anh không ạ, số này mình có chặn tìm kiếm hay nhắn tin từ người... Client: Đúng rồi. Đúng rồi. Agent: Dạ... Client: Không, không, không, con chặn tìm kiếm thôi nhưng mà nhắn tin người lạ vẫn nhắn được. Agent: Dạ em ghi nhận ạ. Dạ em đã ghi nhận thông tin xe của mình rồi ạ, sẽ có chuyên viên Vu-Ca kết bạn và hỗ trợ tiếp tục ạ. Sau khi kết bạn Zalo anh gửi giúp em bộ ảnh nội ngoại thất xe và giấy đăng kiểm để chuyên viên bên em hỗ trợ nhanh nhất ạ. Client: Được rồi. Vâng ạ. Ừm. Agent: Dạ em cảm ơn ... Client: Đăng kiểm bây giờ không có giấy, có-có-có mã ạ.