5a368746-8ee3-4632-b6fb-1eac2c768999
CALL BACK
Time
23/09/2026 15:03:17
Duration
2m 35s
Campaign
-
Conversation ID
conv_0101m36mpq7xfmhazzthaqc231hv
Recording
AI Extraction
odo
95000
loan
KHÔNG VAY NGÂN HÀNG
year
2019
status
CALL BACK
summary
Agent gọi xác nhận anh Nguyễn Hoàng bán Toyota Vios 2019. Khách cho biết xe mua lại cách đây một năm, đã sang tên chính chủ cho vợ, không vay ngân hàng, ở Quận Tân Bình, odo 95.000 km, không va chạm/ngập nước. Lý do bán là đi xuất ngoại và khách nói không gấp. Tuy nhiên khách chưa cung cấp giá mong muốn; agent chưa xác nhận Zalo, chưa đọc lại giá, chưa nói phí dịch vụ và chưa hướng dẫn gửi ảnh/giấy tờ. Cuộc gọi cần gọi lại để hoàn tất các bước và lấy giá.
is_owner
MUA LẠI ĐÃ SANG TÊN
location
Quận Tân Bình
intention
SLOW
is_silent
-
info_score
8
is_closing
True
car_history
Khách nói không có va chạm nặng và không bị ngập nước; không đề cập rõ xe cá nhân hay dịch vụ.
sale_reason
Đi xuất ngoại, không còn nhu cầu sử dụng nên bán.
zalo_status
FALSE
asking_price
CHƯA RÕ
fee_confirmed
FALSE
Execution Steps
✓
FIND_LEAD
333ms
23/09 15:03
▸ Input
{
"phone": "0908506969"
}
▸ Output
{
"car_brand": "toyota",
"car_model": "vios",
"lead_id": "5a368746-8ee3-4632-b6fb-1eac2c768999",
"name": "Nguyen Hoang",
"sales": "U0BVAKBPTRA",
"sku": "FB-H78M52M6"
}
✓
FILTER_SALES
8ms
23/09 15:03
▸ Input
{
"sales_slack_id": "U0BVAKBPTRA"
}
▸ Output
{
"decision": "CALL"
}
✓
PREPARE_CALL
1m 5s
23/09 15:04
▸ Input
{
"car_brand": "toyota",
"car_model": "vios",
"name": "Nguyen Hoang",
"sku": "FB-H78M52M6"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1790150482.068569",
"variables": {
"anh_chi": "anh",
"car_make": "toyota vios 2019",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Nguyen Hoang"
}
}
✓
OUTBOUND_CALL
11.2s
23/09 15:04
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0908506969",
"variables": {
"anh_chi": "anh",
"car_make": "toyota vios 2019",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Nguyen Hoang"
}
}
▸ Output
{
"conversation_id": "conv_0101m36mpq7xfmhazzthaqc231hv",
"raw": {
"conversation_id": "conv_0101m36mpq7xfmhazzthaqc231hv",
"message": "Outbound call initiated",
"sip_call_id": "SCL_phQXNh4M5rRP",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
4m 0s
23/09 15:08
▸ Input
{
"conversation_id": "conv_0101m36mpq7xfmhazzthaqc231hv"
}
▸ Output
{
"duration_secs": 155,
"status": "done"
}
✓
TRANSCRIPT
23/09 15:08
▸ Input
{
"raw_turns": 46
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Nguyen Hoang \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe toyota vios 2019 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: \u00c0, \u0111\u00fang. \u00c0, \u0111\u01b0\u1ee3c r\u1ed3i, \u0111\u01b0\u1ee3c r\u1ed3i em. \u00c0, r\u1ed3i. \u00c0, OK, th\u1ebf em nghe \u0111\u00e2y. \u1eeam, \u1eebm, r\u1ed3i, anh nghe \u0111\u00e2y.\nAgent: D\u1ea1 v\u00e2ng, em c\u1ea3m ...\nClient: Kh\u00f4ng, anh, anh mua l\u1ea1i c\u00e1ch \u0111\u00e2y, \u1edd, m\u1ed9t n\u0103m.\nAgent: D\u1ea1 anh mua l\u1ea1i c\u00e1ch \u0111\u00e2y m\u1ed9t n\u0103m. D\u1ea1 v\u1eady hi\u1ec7n t\u1ea1i xe m\u00ecnh...\nClient: \u0110\u00fang \u1ea1.\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n...\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i. \u00c0, xe, \u1edd, \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 v\u00e0, \u1edd, v\u1ee3 anh.\nAgent: D\u1ea1 \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 cho v\u1ee3 m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 v\u1eady xe m\u00ecnh hi\u1ec7n...\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 v\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: H\u1ecdp gom em, kh\u00f4ng c\u00f3 vay g\u00ec h\u1ebft.\nAgent: D\u1ea1 xe m\u00ecnh kh\u00f4ng c\u00f3 vay g\u00f3p ng\u00e2n h\u00e0ng \u1ea1. D\u1ea1 cho em x\u00e1c ...\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh...\nClient: N\u00f3, n\u00f3 r\u1ebb, n\u00f3-- \u00f4ng to\u00e0n n\u00f3i r\u1ebb qu\u00e1 em \u01a1i. Em nghe r\u00f5 kh\u00f4ng?\nAgent: D\u1ea1 em nghe r\u00f5 \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0...\nClient: R\u1ed3i, r\u1ed3i, OK anh. \u1eeam.\nAgent: D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi ch\u00edn ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang r\u1ed3i, ch\u00ednh x\u00e1c.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: T\u00e2n B\u00ecnh \u1ea1.\nAgent: D\u1ea1 T\u00e2n B\u00ecnh. D\u1ea1...\nClient: Qu\u1eadn T\u00e2n B\u00ecnh.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 \u1edf Qu\u1eadn T\u00e2n B\u00ecnh \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau...\nClient: \u0110\u01b0\u1ee3c.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao...\nClient: \u1edc, 94, \u1edd, 95.000 kilomet.\nAgent: D\u1ea1 ch\u00edn m\u01b0\u01a1i l\u0103m ngh\u00ecn kilomet. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: \u0110\u00e2u m\u00e0?\nAgent: D\u1ea1 v\u00e2ng. ...\nClient: Kh\u00f4ng, kh\u00f4ng c\u00f3 \u0111\u00e2u. Anh ngh\u0129 kh\u00f4ng c\u00f3. \u1eeam.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: \u1edc, t\u1ea1i v\u00ec anh \u0111i xu\u1ea5t ngo\u1ea1i \u00e1, th\u00ec c\u00f3 c\u00f4ng vi\u1ec7c anh kh\u00f4ng c\u1ea7n n\u1eefa n\u00ean anh b\u00e1n th\u00f4i. \u1eeam.\nAgent: D\u1ea1 m\u00ecnh \u0111i xu\u1ea5t ngo\u1ea1i n\u00ean kh\u00f4ng c\u00f2n nhu c\u1ea7u s\u1eed d\u1ee5ng n\u1eefa \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u...\nClient: Hmm, t\u1edbi m\u1eaft.\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y ...\nClient: \u1edc, c\u0169ng kh\u00f4ng g\u1ea5p em. \u1edc, n\u00f3 nghe r\u1ebb qu\u00e1 em \u01a1i.\nAgent: D\u1ea1 kh\u00f4ng g\u1ea5p \u1ea1. D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: M\u00ecnh ch\u00e0o m\u00e0y.\nAgent: D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1...\nClient: Alo.\nAgent: D\u1ea1 em nghe \u1ea1. D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi...\nClient: \u1edc, anh nghe, anh nghe, anh \u0111\u01b0\u1ee3c xin...\nAgent: D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao ...\nClient: Anh nghe r\u1ebb qu\u00e1 em \u01a1i.",
"length": 2545,
"turns": 46
}
✓
AI_EXTRACTION
14.1s
23/09 15:08
▸ Input
{
"model": "deepseek-v4.1-flash:cloud",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Nguyen Hoang \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe toyota vios 2019 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: \u00c0, \u0111\u00fang. \u00c0, \u0111\u01b0\u1ee3c r\u1ed3i, \u0111\u01b0\u1ee3c r\u1ed3i em. \u00c0, r\u1ed3i. \u00c0, OK, th\u1ebf em nghe \u0111\u00e2y. \u1eeam, \u1eebm, r\u1ed3i, anh nghe \u0111\u00e2y.\nAgent: D\u1ea1 v\u00e2ng, em c\u1ea3m ...\nClient: Kh\u00f4ng, anh, anh mua l\u1ea1i c\u00e1ch \u0111\u00e2y, \u1edd, m\u1ed9t n\u0103m.\nAgent: D\u1ea1 anh mua l\u1ea1i c\u00e1ch \u0111\u00e2y m\u1ed9t n\u0103m. D\u1ea1 v\u1eady hi\u1ec7n t\u1ea1i xe m\u00ecnh...\nClient: \u0110\u00fang \u1ea1.\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n...\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i. \u00c0, xe, \u1edd, \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 v\u00e0, \u1edd, v\u1ee3 anh.\nAgent: D\u1ea1 \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 cho v\u1ee3 m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 v\u1eady xe m\u00ecnh hi\u1ec7n...\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 v\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: H\u1ecdp gom em, kh\u00f4ng c\u00f3 vay g\u00ec h\u1ebft.\nAgent: D\u1ea1 xe m\u00ecnh kh\u00f4ng c\u00f3 vay g\u00f3p ng\u00e2n h\u00e0ng \u1ea1. D\u1ea1 cho em x\u00e1c ...\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh...\nClient: N\u00f3, n\u00f3 r\u1ebb, n\u00f3-- \u00f4ng to\u00e0n n\u00f3i r\u1ebb qu\u00e1 em \u01a1i. Em nghe r\u00f5 kh\u00f4ng?\nAgent: D\u1ea1 em nghe r\u00f5 \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0...\nClient: R\u1ed3i, r\u1ed3i, OK anh. \u1eeam.\nAgent: D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi ch\u00edn ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang r\u1ed3i, ch\u00ednh x\u00e1c.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: T\u00e2n B\u00ecnh \u1ea1.\nAgent: D\u1ea1 T\u00e2n B\u00ecnh. D\u1ea1...\nClient: Qu\u1eadn T\u00e2n B\u00ecnh.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 \u1edf Qu\u1eadn T\u00e2n B\u00ecnh \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau...\nClient: \u0110\u01b0\u1ee3c.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao...\nClient: \u1edc, 94, \u1edd, 95.000 kilomet.\nAgent: D\u1ea1 ch\u00edn m\u01b0\u01a1i l\u0103m ngh\u00ecn kilomet. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: \u0110\u00e2u m\u00e0?\nAgent: D\u1ea1 v\u00e2ng. ...\nClient: Kh\u00f4ng, kh\u00f4ng c\u00f3 \u0111\u00e2u. Anh ngh\u0129 kh\u00f4ng c\u00f3. \u1eeam.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: \u1edc, t\u1ea1i v\u00ec anh \u0111i xu\u1ea5t ngo\u1ea1i \u00e1, th\u00ec c\u00f3 c\u00f4ng vi\u1ec7c anh kh\u00f4ng c\u1ea7n n\u1eefa n\u00ean anh b\u00e1n th\u00f4i. \u1eeam.\nAgent: D\u1ea1 m\u00ecnh \u0111i xu\u1ea5t ngo\u1ea1i n\u00ean kh\u00f4ng c\u00f2n nhu c\u1ea7u s\u1eed d\u1ee5ng n\u1eefa \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u...\nClient: Hmm, t\u1edbi m\u1eaft.\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y ...\nClient: \u1edc, c\u0169ng kh\u00f4ng g\u1ea5p em. \u1edc, n\u00f3 nghe r\u1ebb qu\u00e1 em \u01a1i.\nAgent: D\u1ea1 kh\u00f4ng g\u1ea5p \u1ea1. D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: M\u00ecnh ch\u00e0o m\u00e0y.\nAgent: D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1...\nClient: Alo.\nAgent: D\u1ea1 em nghe \u1ea1. D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi...\nClient: \u1edc, anh nghe, anh nghe, anh \u0111\u01b0\u1ee3c xin...\nAgent: D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao ...\nClient: Anh nghe r\u1ebb qu\u00e1 em \u01a1i."
}
▸ Output
{
"asking_price": "CH\u01afA R\u00d5",
"car_history": "Kh\u00e1ch n\u00f3i kh\u00f4ng c\u00f3 va ch\u1ea1m n\u1eb7ng v\u00e0 kh\u00f4ng b\u1ecb ng\u1eadp n\u01b0\u1edbc; kh\u00f4ng \u0111\u1ec1 c\u1eadp r\u00f5 xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.",
"fee_confirmed": "FALSE",
"info_score": 8,
"intention": "SLOW",
"is_closing": true,
"is_owner": "MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "Qu\u1eadn T\u00e2n B\u00ecnh",
"odo": "95000",
"sale_reason": "\u0110i xu\u1ea5t ngo\u1ea1i, kh\u00f4ng c\u00f2n nhu c\u1ea7u s\u1eed d\u1ee5ng n\u00ean b\u00e1n.",
"status": "CALL BACK",
"summary": "Agent g\u1ecdi x\u00e1c nh\u1eadn anh Nguy\u1ec5n Ho\u00e0ng b\u00e1n Toyota Vios 2019. Kh\u00e1ch cho bi\u1ebft xe mua l\u1ea1i c\u00e1ch \u0111\u00e2y m\u1ed9t n\u0103m, \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 cho v\u1ee3, kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u1edf Qu\u1eadn T\u00e2n B\u00ecnh, odo 95.000 km, kh\u00f4ng va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc. L\u00fd do b\u00e1n l\u00e0 \u0111i xu\u1ea5t ngo\u1ea1i v\u00e0 kh\u00e1ch n\u00f3i kh\u00f4ng g\u1ea5p. Tuy nhi\u00ean kh\u00e1ch ch\u01b0a cung c\u1ea5p gi\u00e1 mong mu\u1ed1n; agent ch\u01b0a x\u00e1c nh\u1eadn Zalo, ch\u01b0a \u0111\u1ecdc l\u1ea1i gi\u00e1, ch\u01b0a n\u00f3i ph\u00ed d\u1ecbch v\u1ee5 v\u00e0 ch\u01b0a h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh/gi\u1ea5y t\u1edd. Cu\u1ed9c g\u1ecdi c\u1ea7n g\u1ecdi l\u1ea1i \u0111\u1ec3 ho\u00e0n t\u1ea5t c\u00e1c b\u01b0\u1edbc v\u00e0 l\u1ea5y gi\u00e1.",
"year": "2019",
"zalo_status": "FALSE"
}
✓
SLACK_POST
745ms
23/09 15:08
▸ Input
{
"sales_slack_id": "U0BVAKBPTRA",
"sku": "FB-H78M52M6",
"status": "CALL BACK",
"summary": "Agent g\u1ecdi x\u00e1c nh\u1eadn anh Nguy\u1ec5n Ho\u00e0ng b\u00e1n Toyota Vios 2019. Kh\u00e1ch cho bi\u1ebft xe mua l\u1ea1i c\u00e1ch \u0111\u00e2y m\u1ed9t n\u0103m, \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 cho v\u1ee3, kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u1edf Qu\u1eadn T\u00e2n B\u00ecnh, odo 95.000 km, kh\u00f4ng va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc. L\u00fd do b\u00e1n l\u00e0 \u0111i xu\u1ea5t ngo\u1ea1i v\u00e0 kh\u00e1ch n\u00f3i kh\u00f4ng g\u1ea5p. Tuy nhi\u00ean kh\u00e1ch ch\u01b0a cung c\u1ea5p gi\u00e1 mong mu\u1ed1n; agent ch\u01b0a x\u00e1c nh\u1eadn Zalo, ch\u01b0a \u0111\u1ecdc l\u1ea1i gi\u00e1, ch\u01b0a n\u00f3i ph\u00ed d\u1ecbch v\u1ee5 v\u00e0 ch\u01b0a h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh/gi\u1ea5y t\u1edd. Cu\u1ed9c g\u1ecdi c\u1ea7n g\u1ecdi l\u1ea1i \u0111\u1ec3 ho\u00e0n t\u1ea5t c\u00e1c b\u01b0\u1edbc v\u00e0 l\u1ea5y gi\u00e1."
}
▸ Output
{
"posted": true,
"thread_ts": "1790150482.068569"
}
✓
CRM_APIS
326ms
23/09 15:08
✓
CRM_ACTIVITIES
179ms
23/09 15:08
✓
SLACK_AUDIO
3.1s
23/09 15:08
✓
UPDATE_CLOSING
184ms
23/09 15:08
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Nguyen Hoang đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe toyota vios 2019 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: À, đúng. À, được rồi, được rồi em. À, rồi. À, OK, thế em nghe đây. Ừm, ừm, rồi, anh nghe đây. Agent: Dạ vâng, em cảm ... Client: Không, anh, anh mua lại cách đây, ờ, một năm. Agent: Dạ anh mua lại cách đây một năm. Dạ vậy hiện tại xe mình... Client: Đúng ạ. Agent: Dạ hiện tại xe mình đã sang tên chính chủ chưa hay còn đứng ủy quyền... Client: Đúng rồi, đúng rồi. À, xe, ờ, đã sang tên chính chủ và, ờ, vợ anh. Agent: Dạ đã sang tên chính chủ cho vợ mình rồi ạ. Dạ vậy xe mình hiện... Client: Đúng rồi, đúng rồi. Agent: Dạ vậy xe mình hiện có còn vay góp ngân hàng không ạ? Client: Họp gom em, không có vay gì hết. Agent: Dạ xe mình không có vay góp ngân hàng ạ. Dạ cho em xác ... Client: Đúng rồi ạ. Agent: Dạ cho em xác nhận lại xe mình... Client: Nó, nó rẻ, nó-- ông toàn nói rẻ quá em ơi. Em nghe rõ không? Agent: Dạ em nghe rõ ạ. Dạ cho em xác nhận lại xe mình là... Client: Rồi, rồi, OK anh. Ừm. Agent: Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai không mười chín phải không anh? Client: Đúng rồi, chính xác. Agent: Dạ vâng. Dạ hiện tại xe mình đang ở khu vực nào ạ? Client: Tân Bình ạ. Agent: Dạ Tân Bình. Dạ... Client: Quận Tân Bình. Agent: Dạ em ghi nhận là ở Quận Tân Bình ạ. Dạ xe mình hiện đã chạy khoảng bao nhiêu... Client: Được. Agent: Dạ xe mình hiện đã chạy khoảng bao... Client: Ờ, 94, ờ, 95.000 kilomet. Agent: Dạ chín mươi lăm nghìn kilomet. Dạ không biết xe mình có từng va chạm nặng hay bị ngập nước gì không ạ? Client: Đâu mà? Agent: Dạ vâng. ... Client: Không, không có đâu. Anh nghĩ không có. Ừm. Agent: Dạ vâng. Dạ anh bán xe lần này vì lý do gì ạ? Client: Ờ, tại vì anh đi xuất ngoại á, thì có công việc anh không cần nữa nên anh bán thôi. Ừm. Agent: Dạ mình đi xuất ngoại nên không còn nhu cầu sử dụng nữa ạ. Dạ hiện tại anh có kế hoạch bán xe này trong bao lâu... Client: Hmm, tới mắt. Agent: Dạ hiện tại anh có kế hoạch bán xe này ... Client: Ờ, cũng không gấp em. Ờ, nó nghe rẻ quá em ơi. Agent: Dạ không gấp ạ. Dạ anh mong muốn bán xe này với mức giá khoảng bao nhiêu ạ? Client: Mình chào mày. Agent: Dạ anh mong muốn bán xe này với mức giá... Client: Alo. Agent: Dạ em nghe ạ. Dạ anh mong muốn bán xe này với... Client: Ờ, anh nghe, anh nghe, anh được xin... Agent: Dạ anh mong muốn bán xe này với mức giá khoảng bao ... Client: Anh nghe rẻ quá em ơi.