2dab5bd4-969c-4032-85b9-b8e74c87a138
CALL BACK
Time
29/07/2026 15:40:44
Duration
2m 28s
Campaign
-
Conversation ID
conv_0301kypghajeeeg9js413mj982x9
Recording
AI Extraction
odo
49000
loan
KHÔNG VAY NGÂN HÀNG
year
2022
status
CALL BACK
summary
Cuộc gọi xác nhận khách là chính chủ xe Hyundai Kona 2022, không vay ngân hàng, đã chạy 49,000 km, chưa va chạm hay ngập nước. Khách muốn bán vì ít sử dụng và có ý định đổi sang Ford bán tải. Tuy nhiên, agent chưa xác nhận Zalo, chưa hỏi giá mong muốn, chưa nói về phí dịch vụ 1% và chưa đưa câu hướng dẫn cuối. Do đó, cuộc gọi cần gọi lại để hoàn thiện thông tin.
is_owner
CHÍNH CHỦ
location
Phường Tân Vĩnh Hiệp, thành phố Tân Uyên, tỉnh Bình Dương
intention
SLOW
is_silent
-
info_score
8
is_closing
True
car_history
Chưa từng va chạm hay ngập nước
sale_reason
Không có nhu cầu sử dụng, muốn đổi sang xe Ford bán tải
zalo_status
FALSE
asking_price
CHƯA RÕ
fee_confirmed
FALSE
Execution Steps
✓
FIND_LEAD
4ms
29/07 15:40
▸ Input
{
"phone": "0964456588"
}
▸ Output
{
"car_brand": "Hyundai",
"car_model": "Kona",
"lead_id": "2dab5bd4-969c-4032-85b9-b8e74c87a138",
"name": "Tr\u1ecbnh Xu\u00e2n H\u00e0o",
"sales": "U09V90PE8JK",
"sku": "FB-UDFNN5X2"
}
✓
PREPARE_CALL
8.9s
29/07 15:40
▸ Input
{
"car_brand": "Hyundai",
"car_model": "Kona",
"name": "Tr\u1ecbnh Xu\u00e2n H\u00e0o",
"sku": "FB-UDFNN5X2"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1785314328.500999",
"variables": {
"anh_chi": "anh",
"car_make": "Hyundai Kona 2022",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Tr\u1ecbnh Xu\u00e2n H\u00e0o"
}
}
✓
OUTBOUND_CALL
8.3s
29/07 15:41
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0964456588",
"variables": {
"anh_chi": "anh",
"car_make": "Hyundai Kona 2022",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Tr\u1ecbnh Xu\u00e2n H\u00e0o"
}
}
▸ Output
{
"conversation_id": "conv_0301kypghajeeeg9js413mj982x9",
"raw": {
"conversation_id": "conv_0301kypghajeeeg9js413mj982x9",
"message": "Outbound call initiated",
"sip_call_id": "SCL_8PLZgZum8fEv",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
4m 0s
29/07 15:45
▸ Input
{
"conversation_id": "conv_0301kypghajeeeg9js413mj982x9"
}
▸ Output
{
"duration_secs": 148,
"status": "done"
}
✓
TRANSCRIPT
29/07 15:45
▸ Input
{
"raw_turns": 31
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Tr\u1ecbnh Xu\u00e2n H\u00e0o \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Hyundai Kona 2022 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u0110\u00fang, \u0111\u00fang r\u1ed3i. \u00c0.\nAgent: ...\nClient: D\u1ea1 \u0111\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh/ch\u1ecb do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1.\n\nD\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, kh\u00f4ng, xe mua tr\u1ef1c th\u0103ng.\nAgent: D\u1ea1, xe m\u00ecnh mua th\u1eb3ng \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh...\nClient: \u1eea.\nClient: \u0110\u00fang r\u1ed3i.\nAgent: ...l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai hai ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang, \u0111\u00fang.\nAgent: D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: \u00c0, ph\u01b0\u1eddng T\u00e2n \u0110\u1ecbnh Hi\u1ec7p.\nAgent: ...\nClient: B\u1ed1 t\u00ean Uy\u00ean.\nAgent: D\u1ea1, ph\u01b0\u1eddng T\u00e2n \u0110\u1ecbnh, qu\u1eadn M\u1ed9t \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i...\nClient: T\u00e2n V\u1ecbnh, T\u00e2n V\u1ecbnh Hi\u1ec7p. T\u00e2n V\u1ecbnh Hi\u1ec7p T\u00e2n Uy\u00ean.\nAgent: [sad] D\u1ea1 em xin l\u1ed7i anh, em nghe ch\u01b0a r\u00f5. Anh c\u00f3 th\u1ec3 nh\u1eafc l\u1ea1i gi\u00fap em t\u00ean ph\u01b0\u1eddng v\u00e0 qu\u1eadn \u0111\u01b0\u1ee3c kh\u00f4ng \u1ea1?\nClient: Ph\u01b0\u1eddng T\u00e2n V\u0129nh Hi\u1ec7p, th\u00e0nh ph\u1ed1 T\u00e2n Uy\u00ean, t\u1ec9nh B\u00ecnh D\u01b0\u01a1ng c\u1ee5.\nAgent: D\u1ea1, ph\u01b0\u1eddng T\u00e2n V\u0129nh Hi\u1ec7p, th\u00e0nh ph\u1ed1 T\u00e2n Uy\u00ean, t\u1ec9nh B\u00ecnh D\u01b0\u01a1ng \u1ea1. Em ghi nh\u1eadn r\u1ed3i \u1ea1.\n\nD\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: Hmm.\nClient: B\u1ed1n ch\u00edn ng\u00e0n.\nAgent: D\u1ea1 b\u1ed1n m\u01b0\u01a1i ch\u00edn ng\u00e0n kilomet \u1ea1.\n\nD\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: Sau, sau xe anh \u0111i, \u01a1, \u0111\u00e2u c\u00f3 b\u1ecb g\u00ec \u0111\u00e2u, ch\u01b0a b\u1ecb g\u00ec h\u1ebft \u00e1.\nAgent: D\u1ea1, v\u1eady l\u00e0 xe m\u00ecnh ch\u01b0a t\u1eebng va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc \u1ea1.\n\nD\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd...\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: l\u00fd do g\u00ec \u1ea1...\nClient: \u00c0, t\u1ea1i anh kh\u00f4ng c\u00f3 nhu c\u1ea7u, nhu c\u1ea7u anh, \u01a1, s\u1eed d\u1ee5ng \u00edt, \u00e1, anh kh\u00f4ng, \u01a1, anh \u0111ang mu\u1ed1n, \u01a1, nay mu\u1ed1n \u0111i, \u01a1, r\u1edd-r\u00e1p n\u00ean l\u00e0 r\u1ea5t ti\u1ec7n.\nAgent: D\u1ea1, anh mu\u1ed1n \u0111\u1ed5i sang xe kh\u00e1c \u0111\u1ec3 ti\u1ec7n \u0111i l\u1ea1i h\u01a1n \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: \u1eeam.\nClient: N\u00e0ng t\u00ecm hi\u1ec3u c\u00e1i, \u01a1, Ford b\u00e1n t\u1ea3i.",
"length": 1999,
"turns": 31
}
✓
AI_EXTRACTION
1m 13s
29/07 15:46
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\" v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i \"ph\u00ed 1%\" sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i ph\u00ed 1%, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Tr\u1ecbnh Xu\u00e2n H\u00e0o \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Hyundai Kona 2022 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u0110\u00fang, \u0111\u00fang r\u1ed3i. \u00c0.\nAgent: ...\nClient: D\u1ea1 \u0111\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh/ch\u1ecb do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1.\n\nD\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, kh\u00f4ng, xe mua tr\u1ef1c th\u0103ng.\nAgent: D\u1ea1, xe m\u00ecnh mua th\u1eb3ng \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh...\nClient: \u1eea.\nClient: \u0110\u00fang r\u1ed3i.\nAgent: ...l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai hai ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang, \u0111\u00fang.\nAgent: D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: \u00c0, ph\u01b0\u1eddng T\u00e2n \u0110\u1ecbnh Hi\u1ec7p.\nAgent: ...\nClient: B\u1ed1 t\u00ean Uy\u00ean.\nAgent: D\u1ea1, ph\u01b0\u1eddng T\u00e2n \u0110\u1ecbnh, qu\u1eadn M\u1ed9t \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i...\nClient: T\u00e2n V\u1ecbnh, T\u00e2n V\u1ecbnh Hi\u1ec7p. T\u00e2n V\u1ecbnh Hi\u1ec7p T\u00e2n Uy\u00ean.\nAgent: [sad] D\u1ea1 em xin l\u1ed7i anh, em nghe ch\u01b0a r\u00f5. Anh c\u00f3 th\u1ec3 nh\u1eafc l\u1ea1i gi\u00fap em t\u00ean ph\u01b0\u1eddng v\u00e0 qu\u1eadn \u0111\u01b0\u1ee3c kh\u00f4ng \u1ea1?\nClient: Ph\u01b0\u1eddng T\u00e2n V\u0129nh Hi\u1ec7p, th\u00e0nh ph\u1ed1 T\u00e2n Uy\u00ean, t\u1ec9nh B\u00ecnh D\u01b0\u01a1ng c\u1ee5.\nAgent: D\u1ea1, ph\u01b0\u1eddng T\u00e2n V\u0129nh Hi\u1ec7p, th\u00e0nh ph\u1ed1 T\u00e2n Uy\u00ean, t\u1ec9nh B\u00ecnh D\u01b0\u01a1ng \u1ea1. Em ghi nh\u1eadn r\u1ed3i \u1ea1.\n\nD\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: Hmm.\nClient: B\u1ed1n ch\u00edn ng\u00e0n.\nAgent: D\u1ea1 b\u1ed1n m\u01b0\u01a1i ch\u00edn ng\u00e0n kilomet \u1ea1.\n\nD\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: Sau, sau xe anh \u0111i, \u01a1, \u0111\u00e2u c\u00f3 b\u1ecb g\u00ec \u0111\u00e2u, ch\u01b0a b\u1ecb g\u00ec h\u1ebft \u00e1.\nAgent: D\u1ea1, v\u1eady l\u00e0 xe m\u00ecnh ch\u01b0a t\u1eebng va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc \u1ea1.\n\nD\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd...\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: l\u00fd do g\u00ec \u1ea1...\nClient: \u00c0, t\u1ea1i anh kh\u00f4ng c\u00f3 nhu c\u1ea7u, nhu c\u1ea7u anh, \u01a1, s\u1eed d\u1ee5ng \u00edt, \u00e1, anh kh\u00f4ng, \u01a1, anh \u0111ang mu\u1ed1n, \u01a1, nay mu\u1ed1n \u0111i, \u01a1, r\u1edd-r\u00e1p n\u00ean l\u00e0 r\u1ea5t ti\u1ec7n.\nAgent: D\u1ea1, anh mu\u1ed1n \u0111\u1ed5i sang xe kh\u00e1c \u0111\u1ec3 ti\u1ec7n \u0111i l\u1ea1i h\u01a1n \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: \u1eeam.\nClient: N\u00e0ng t\u00ecm hi\u1ec3u c\u00e1i, \u01a1, Ford b\u00e1n t\u1ea3i."
}
▸ Output
{
"asking_price": "CH\u01afA R\u00d5",
"car_history": "Ch\u01b0a t\u1eebng va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc",
"fee_confirmed": "FALSE",
"info_score": 8,
"intention": "SLOW",
"is_closing": true,
"is_owner": "CH\u00cdNH CH\u1ee6",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "Ph\u01b0\u1eddng T\u00e2n V\u0129nh Hi\u1ec7p, th\u00e0nh ph\u1ed1 T\u00e2n Uy\u00ean, t\u1ec9nh B\u00ecnh D\u01b0\u01a1ng",
"odo": "49000",
"sale_reason": "Kh\u00f4ng c\u00f3 nhu c\u1ea7u s\u1eed d\u1ee5ng, mu\u1ed1n \u0111\u1ed5i sang xe Ford b\u00e1n t\u1ea3i",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi x\u00e1c nh\u1eadn kh\u00e1ch l\u00e0 ch\u00ednh ch\u1ee7 xe Hyundai Kona 2022, kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 49,000 km, ch\u01b0a va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc. Kh\u00e1ch mu\u1ed1n b\u00e1n v\u00ec \u00edt s\u1eed d\u1ee5ng v\u00e0 c\u00f3 \u00fd \u0111\u1ecbnh \u0111\u1ed5i sang Ford b\u00e1n t\u1ea3i. Tuy nhi\u00ean, agent ch\u01b0a x\u00e1c nh\u1eadn Zalo, ch\u01b0a h\u1ecfi gi\u00e1 mong mu\u1ed1n, ch\u01b0a n\u00f3i v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 ch\u01b0a \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i. Do \u0111\u00f3, cu\u1ed9c g\u1ecdi c\u1ea7n g\u1ecdi l\u1ea1i \u0111\u1ec3 ho\u00e0n thi\u1ec7n th\u00f4ng tin.",
"year": "2022",
"zalo_status": "FALSE"
}
✓
SLACK_POST
629ms
29/07 15:46
▸ Input
{
"sales_slack_id": "U09V90PE8JK",
"sku": "FB-UDFNN5X2",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi x\u00e1c nh\u1eadn kh\u00e1ch l\u00e0 ch\u00ednh ch\u1ee7 xe Hyundai Kona 2022, kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 49,000 km, ch\u01b0a va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc. Kh\u00e1ch mu\u1ed1n b\u00e1n v\u00ec \u00edt s\u1eed d\u1ee5ng v\u00e0 c\u00f3 \u00fd \u0111\u1ecbnh \u0111\u1ed5i sang Ford b\u00e1n t\u1ea3i. Tuy nhi\u00ean, agent ch\u01b0a x\u00e1c nh\u1eadn Zalo, ch\u01b0a h\u1ecfi gi\u00e1 mong mu\u1ed1n, ch\u01b0a n\u00f3i v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 ch\u01b0a \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i. Do \u0111\u00f3, cu\u1ed9c g\u1ecdi c\u1ea7n g\u1ecdi l\u1ea1i \u0111\u1ec3 ho\u00e0n thi\u1ec7n th\u00f4ng tin."
}
▸ Output
{
"posted": true,
"thread_ts": "1785314328.500999"
}
✓
CRM_APIS
287ms
29/07 15:46
✓
CRM_ACTIVITIES
1.0s
29/07 15:46
✓
SLACK_AUDIO
2.6s
29/07 15:46
✓
UPDATE_CLOSING
439ms
29/07 15:46
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Trịnh Xuân Hào đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe Hyundai Kona 2022 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Alo. Đúng, đúng rồi. À. Agent: ... Client: Dạ đúng rồi, đúng rồi. Agent: Dạ em nghe rất rõ rồi ạ, em xin lỗi anh/chị do tín hiệu mạng vừa rồi hơi chập chờn ạ. Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: Không, không, xe mua trực thăng. Agent: Dạ, xe mình mua thẳng ạ. Dạ cho em xác nhận lại xe mình... Client: Ừ. Client: Đúng rồi. Agent: ...là đời sản xuất năm hai không hai hai phải không anh? Client: Đúng, đúng. Agent: Dạ em thấy địa chỉ của anh ở Thành phố Hồ Chí Minh, không biết cụ thể mình ở quận nào ạ? Client: À, phường Tân Định Hiệp. Agent: ... Client: Bố tên Uyên. Agent: Dạ, phường Tân Định, quận Một ạ. Dạ xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi... Client: Tân Vịnh, Tân Vịnh Hiệp. Tân Vịnh Hiệp Tân Uyên. Agent: [sad] Dạ em xin lỗi anh, em nghe chưa rõ. Anh có thể nhắc lại giúp em tên phường và quận được không ạ? Client: Phường Tân Vĩnh Hiệp, thành phố Tân Uyên, tỉnh Bình Dương cụ. Agent: Dạ, phường Tân Vĩnh Hiệp, thành phố Tân Uyên, tỉnh Bình Dương ạ. Em ghi nhận rồi ạ. Dạ xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: Hmm. Client: Bốn chín ngàn. Agent: Dạ bốn mươi chín ngàn kilomet ạ. Dạ không biết xe mình có từng va chạm nặng hay bị ngập nước gì không ạ? Client: Sau, sau xe anh đi, ơ, đâu có bị gì đâu, chưa bị gì hết á. Agent: Dạ, vậy là xe mình chưa từng va chạm hay ngập nước ạ. Dạ anh bán xe lần này vì lý... Client: Đúng rồi, đúng rồi. Agent: lý do gì ạ... Client: À, tại anh không có nhu cầu, nhu cầu anh, ơ, sử dụng ít, á, anh không, ơ, anh đang muốn, ơ, nay muốn đi, ơ, rờ-ráp nên là rất tiện. Agent: Dạ, anh muốn đổi sang xe khác để tiện đi lại hơn ạ. Dạ không biết mình đã tìm hiểu hay đặt cọc mẫu xe nào chưa ạ? Client: Ừm. Client: Nàng tìm hiểu cái, ơ, Ford bán tải.