f167bda4-3b89-4b38-a71f-af5ed984fb34
CALL BACK
Time
19/08/2026 16:47:03
Duration
3m 36s
Campaign
-
Conversation ID
conv_9901m0cpnmvgfd9t373pvn7anshw
Recording
AI Extraction
odo
52000
loan
CÒN VAY NGÂN HÀNG
year
2014
status
CALL BACK
summary
Anh Bùi Phước Sự xác nhận là chính chủ xe KIA K3 2014, còn vay ngân hàng, xe đã chạy 52,000 km, không có va chạm hay ngập nước. Anh bán xe để đổi xe mới, chưa có kế hoạch cụ thể và chưa định giá. Agent đã giới thiệu ba hình thức bán với mức phí 1%, 1.5%, 2% và kết nối hơn 2000 người mua tiềm năng. Tuy nhiên, agent chưa xác nhận Zalo, chưa đọc lại giá và chưa đưa hướng dẫn cuối, nên cần gọi lại để hoàn tất.
is_owner
CHÍNH CHỦ
location
CHƯA RÕ
intention
SLOW
is_silent
-
info_score
9
is_closing
True
car_history
Không có va chạm nặng hay ngập nước, xe cá nhân
sale_reason
Đổi xe mới
zalo_status
FALSE
asking_price
CHƯA RÕ
fee_confirmed
TRUE
Execution Steps
✓
FIND_LEAD
356ms
19/08 16:47
▸ Input
{
"phone": "0905234209"
}
▸ Output
{
"car_brand": "KIA",
"car_model": "K3",
"lead_id": "f167bda4-3b89-4b38-a71f-af5ed984fb34",
"name": "B\u00f9i Ph\u01b0\u1edbc S\u1ef1",
"sales": "U05UHD6R10W",
"sku": "FB-764C9PNG"
}
✓
FILTER_SALES
33ms
19/08 16:47
▸ Input
{
"sales_slack_id": "U05UHD6R10W"
}
▸ Output
{
"decision": "CALL"
}
✓
PREPARE_CALL
2.9s
19/08 16:47
▸ Input
{
"car_brand": "KIA",
"car_model": "K3",
"name": "B\u00f9i Ph\u01b0\u1edbc S\u1ef1",
"sku": "FB-764C9PNG"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1787132708.087739",
"variables": {
"anh_chi": "anh",
"car_make": "KIA K3 2014",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "B\u00f9i Ph\u01b0\u1edbc S\u1ef1"
}
}
✓
OUTBOUND_CALL
16.8s
19/08 16:47
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0905234209",
"variables": {
"anh_chi": "anh",
"car_make": "KIA K3 2014",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "B\u00f9i Ph\u01b0\u1edbc S\u1ef1"
}
}
▸ Output
{
"conversation_id": "conv_9901m0cpnmvgfd9t373pvn7anshw",
"raw": {
"conversation_id": "conv_9901m0cpnmvgfd9t373pvn7anshw",
"message": "Outbound call initiated",
"sip_call_id": "SCL_ub5eHD84kC3Z",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
4m 0s
19/08 16:51
▸ Input
{
"conversation_id": "conv_9901m0cpnmvgfd9t373pvn7anshw"
}
▸ Output
{
"duration_secs": 216,
"status": "done"
}
✓
TRANSCRIPT
19/08 16:51
▸ Input
{
"raw_turns": 38
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh B\u00f9i Ph\u01b0\u1edbc S\u1ef1 \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe KIA K3 2014 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: \u0110\u00fang r\u1ed3i em.\nAgent: D\u1ea1 v\u00e2ng, em c\u1ea3m \u01a1n anh. [Em] Em ghi nh\u1eadn xe m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u1edcm, c\u00f3 ch\u1ee9.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng \u1ea1. V\u1eady kh\u00f4ng bi\u1ebft xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m bao nhi\u00eau \u1ea1?\nClient: 2014 \u1ea1.\nAgent: D\u1ea1 em x\u00e1c nh\u1eadn xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m 2014 \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u1edc, khu v\u1ef1c, \u1edd, L\u00e0ng M\u00e8o.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c L\u00e0ng M\u00e8o \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: N\u0103m m\u01b0\u01a1i hai c\u00e2y.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u0111\u00e3 ch\u1ea1y kho\u1ea3ng n\u0103m m\u01b0\u01a1i hai ngh\u00ecn kilomet \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: Xe m\u00ecnh th\u00ec kh\u00f4ng c\u00f3 v\u1ea5n \u0111\u1ec1 g\u00ec c\u1ea3.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh kh\u00f4ng...\nClient: S\u1ebd ghi nh\u1eadn l\u00fd \u1ee9ng c\u00e0 ph\u00ea h\u1ebft.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh kh\u00f4ng c\u00f3 v\u1ea5n \u0111\u1ec1 g\u00ec \u1ea1. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd...\nClient: \u1eea.\nClient: V\u00e2ng.\nAgent: D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd...\nClient: \u1edc, th\u00ec, \u1edd, c\u1ea7n \u0111\u1ec3 \u0111\u1ed7 xe th\u00f4i.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u00ecnh b\u00e1n xe \u0111\u1ec3 \u0111\u1ed5i xe m\u1edbi \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: \u00c0, kh\u00f4ng c\u00f3 bi\u1ebft th\u00ec ch\u01b0a.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u00ecnh ch\u01b0a t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: C\u00e1i n\u00e0y c\u0169ng m\u1edbi, \u1edd, m\u1edbi-m\u1edbi-m\u1edbi ngh\u0129 t\u1edbi \u0111\u00e2y th\u00f4i ch\u1ee9 c\u0169ng ch\u01b0a, \u1edd, ch\u01b0a c\u00f3 \u0111\u1ecbnh r\u00f5 r\u00e0ng. C\u00e1i n\u00e0y \u0111\u1ecbnh cho, \u1edd, con g\u00e1i ch\u1ee9 kh\u00f4ng ph\u1ea3i l\u00e0, \u1edd, \u0111\u1ec3 \u0111\u1ecbnh gi\u00e1 m\u1ee9c v\u1ec1.\nAgent: D\u1ea1 em hi\u1ec3u \u1ea1. V\u1eady m\u00ecnh c\u00f3 nh\u1eafm ch\u1eebng s\u1ebd b\u00e1n xe n\u00e0y trong kho\u1ea3ng gi\u00e1 bao nhi\u00eau ch\u01b0a \u1ea1, \u0111\u1ec3 b\u00ean em h\u1ed7 tr\u1ee3 k\u1ebft n\u1ed1i t\u1ed1t h\u01a1n \u1ea1?\nClient: Th\u00ec c\u0169ng ch\u01b0a bi\u1ebft t\u1ea1i v\u00ec sao anh mua t\u1eeb H\u00e0 N\u1ed9i m\u00e0 mua \u0111\u1ebfn gi\u1edd l\u00e0 anh c\u0169ng ch\u01b0a, ch\u01b0a c\u00f3 \u0111\u1ecbnh, ch\u01b0a c\u00f3 \u0111\u1ecbnh g\u00ec h\u1ebft c\u1ea3. \u1eea.\nAgent: D\u1ea1 v\u1eady \u0111\u1ec3 em b\u00e1o l\u1ea1i v\u1edbi chuy\u00ean vi\u00ean Vu-Ca h\u1ed7 tr\u1ee3 m\u00ecnh \u0111\u1ecbnh gi\u00e1 chu\u1ea9n nh\u1ea5t khi k\u1ebft n\u1ed1i nh\u00e9 \u1ea1. D\u1ea1 b\u00ean Vu-Ca hi\u1ec7n c\u00f3 ba h\u00ecnh th\u1ee9c b\u00e1n...\nClient: C\u00f3 bao nhi\u00eau \u1ea1, c\u1ea3 nh\u00e0?\nAgent: D\u1ea1 b\u00ean Vu-Ca hi\u1ec7n c\u00f3 ba h\u00ecnh th\u1ee9c b\u00e1n t\u00f9y theo nhu c\u1ea7u c\u1ee7a m\u00ecnh \u1ea1. M\u1ed9t l\u00e0 \u0110\u1ea5u gi\u00e1 c\u1ea1nh tranh, ph\u00ed m\u1ed9t ph\u1ea7n tr\u0103m, kho\u1ea3ng ba \u0111\u1ebfn n\u0103m ng\u00e0y, nhi\u1ec1u \u0111\u1ea1i l\u00fd c\u00f9ng tranh gi\u00e1 n\u00ean th\u01b0\u1eddng \u0111\u01b0\u1ee3c gi\u00e1 t\u1ed1t nh\u1ea5t, \u0111\u00e2y l\u00e0 h\u00ecnh th\u1ee9c b\u00ean em \u0111\u1ec1 xu\u1ea5t \u1ea1. Hai l\u00e0 \u0110\u1eb7t gi\u00e1 mong mu\u1ed1n, ph\u00ed m\u1ed9t ph\u1ea9y n\u0103m ph\u1ea7n tr\u0103m, kho\u1ea3ng b\u1ea3y \u0111\u1ebfn m\u01b0\u1eddi b\u1ed1n ng\u00e0y, kh\u00f4ng \u0111\u1ea1t m\u1ee9c m\u00ecnh mong mu\u1ed1n th\u00ec kh\u00f4ng b\u00e1n \u1ea1. Ba l\u00e0 Ch\u1ed1t nhanh, ph\u00ed hai ph\u1ea7n tr\u0103m, trong kho\u1ea3ng hai m\u01b0\u01a1i b\u1ed1n \u0111\u1ebfn b\u1ed1n m\u01b0\u01a1i t\u00e1m ti\u1ebfng, \u01b0u ti\u00ean b\u00e1n th\u1eadt nhanh \u1ea1. Ph\u00ed ch\u1ec9 t\u00ednh khi b\u00e1n th\u00e0nh c\u00f4ng th\u00f4i \u1ea1, v\u00e0 b\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t cho m\u00ecnh \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh th\u1ea5y h\u00ecnh th\u1ee9c n\u00e0...\nClient: \u1edc. N\u00e0y t\u1edb bi\u1ebft r\u1ed3i. \u1edc, c\u00e1i n\u00e0y t\u1edb bi\u1ebft r\u1ed3i. T\u1edb bi\u1ebft l\u00e0 c\u00f3 c\u00f4ng ty \u1edf tr\u00ean \u0111\u00f3 r\u1ed3i, t\u1edb c\u00f3 bi\u1ebft r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. V\u1eady anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: D\u1ea1. \u1eeam.\nAgent: D\u1ea1 anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed...\nClient: D\u1ea1 kh\u00f4ng, kh\u00f4ng. C\u1ea3m \u01a1n \u1ea1.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n...\nClient: Kh\u00f4ng, kh\u00f4ng c\u00f3 th\u1eafc m\u1eafc g\u00ec c\u1ea3.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n...\nClient: D\u1ea1 c\u1ea3m \u01a1n \u1ea1. D\u1ea1.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh \u1ea1. D\u1ea1 anh cho em x\u00e1c nh\u1eadn...",
"length": 3263,
"turns": 38
}
✓
AI_EXTRACTION
1m 13s
19/08 16:52
▸ Input
{
"model": "deepseek-v4-flash:0731-cloud",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh B\u00f9i Ph\u01b0\u1edbc S\u1ef1 \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe KIA K3 2014 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: \u0110\u00fang r\u1ed3i em.\nAgent: D\u1ea1 v\u00e2ng, em c\u1ea3m \u01a1n anh. [Em] Em ghi nh\u1eadn xe m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u1edcm, c\u00f3 ch\u1ee9.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng \u1ea1. V\u1eady kh\u00f4ng bi\u1ebft xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m bao nhi\u00eau \u1ea1?\nClient: 2014 \u1ea1.\nAgent: D\u1ea1 em x\u00e1c nh\u1eadn xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m 2014 \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u1edc, khu v\u1ef1c, \u1edd, L\u00e0ng M\u00e8o.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c L\u00e0ng M\u00e8o \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: N\u0103m m\u01b0\u01a1i hai c\u00e2y.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u0111\u00e3 ch\u1ea1y kho\u1ea3ng n\u0103m m\u01b0\u01a1i hai ngh\u00ecn kilomet \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: Xe m\u00ecnh th\u00ec kh\u00f4ng c\u00f3 v\u1ea5n \u0111\u1ec1 g\u00ec c\u1ea3.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh kh\u00f4ng...\nClient: S\u1ebd ghi nh\u1eadn l\u00fd \u1ee9ng c\u00e0 ph\u00ea h\u1ebft.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh kh\u00f4ng c\u00f3 v\u1ea5n \u0111\u1ec1 g\u00ec \u1ea1. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd...\nClient: \u1eea.\nClient: V\u00e2ng.\nAgent: D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd...\nClient: \u1edc, th\u00ec, \u1edd, c\u1ea7n \u0111\u1ec3 \u0111\u1ed7 xe th\u00f4i.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u00ecnh b\u00e1n xe \u0111\u1ec3 \u0111\u1ed5i xe m\u1edbi \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: \u00c0, kh\u00f4ng c\u00f3 bi\u1ebft th\u00ec ch\u01b0a.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u00ecnh ch\u01b0a t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: C\u00e1i n\u00e0y c\u0169ng m\u1edbi, \u1edd, m\u1edbi-m\u1edbi-m\u1edbi ngh\u0129 t\u1edbi \u0111\u00e2y th\u00f4i ch\u1ee9 c\u0169ng ch\u01b0a, \u1edd, ch\u01b0a c\u00f3 \u0111\u1ecbnh r\u00f5 r\u00e0ng. C\u00e1i n\u00e0y \u0111\u1ecbnh cho, \u1edd, con g\u00e1i ch\u1ee9 kh\u00f4ng ph\u1ea3i l\u00e0, \u1edd, \u0111\u1ec3 \u0111\u1ecbnh gi\u00e1 m\u1ee9c v\u1ec1.\nAgent: D\u1ea1 em hi\u1ec3u \u1ea1. V\u1eady m\u00ecnh c\u00f3 nh\u1eafm ch\u1eebng s\u1ebd b\u00e1n xe n\u00e0y trong kho\u1ea3ng gi\u00e1 bao nhi\u00eau ch\u01b0a \u1ea1, \u0111\u1ec3 b\u00ean em h\u1ed7 tr\u1ee3 k\u1ebft n\u1ed1i t\u1ed1t h\u01a1n \u1ea1?\nClient: Th\u00ec c\u0169ng ch\u01b0a bi\u1ebft t\u1ea1i v\u00ec sao anh mua t\u1eeb H\u00e0 N\u1ed9i m\u00e0 mua \u0111\u1ebfn gi\u1edd l\u00e0 anh c\u0169ng ch\u01b0a, ch\u01b0a c\u00f3 \u0111\u1ecbnh, ch\u01b0a c\u00f3 \u0111\u1ecbnh g\u00ec h\u1ebft c\u1ea3. \u1eea.\nAgent: D\u1ea1 v\u1eady \u0111\u1ec3 em b\u00e1o l\u1ea1i v\u1edbi chuy\u00ean vi\u00ean Vu-Ca h\u1ed7 tr\u1ee3 m\u00ecnh \u0111\u1ecbnh gi\u00e1 chu\u1ea9n nh\u1ea5t khi k\u1ebft n\u1ed1i nh\u00e9 \u1ea1. D\u1ea1 b\u00ean Vu-Ca hi\u1ec7n c\u00f3 ba h\u00ecnh th\u1ee9c b\u00e1n...\nClient: C\u00f3 bao nhi\u00eau \u1ea1, c\u1ea3 nh\u00e0?\nAgent: D\u1ea1 b\u00ean Vu-Ca hi\u1ec7n c\u00f3 ba h\u00ecnh th\u1ee9c b\u00e1n t\u00f9y theo nhu c\u1ea7u c\u1ee7a m\u00ecnh \u1ea1. M\u1ed9t l\u00e0 \u0110\u1ea5u gi\u00e1 c\u1ea1nh tranh, ph\u00ed m\u1ed9t ph\u1ea7n tr\u0103m, kho\u1ea3ng ba \u0111\u1ebfn n\u0103m ng\u00e0y, nhi\u1ec1u \u0111\u1ea1i l\u00fd c\u00f9ng tranh gi\u00e1 n\u00ean th\u01b0\u1eddng \u0111\u01b0\u1ee3c gi\u00e1 t\u1ed1t nh\u1ea5t, \u0111\u00e2y l\u00e0 h\u00ecnh th\u1ee9c b\u00ean em \u0111\u1ec1 xu\u1ea5t \u1ea1. Hai l\u00e0 \u0110\u1eb7t gi\u00e1 mong mu\u1ed1n, ph\u00ed m\u1ed9t ph\u1ea9y n\u0103m ph\u1ea7n tr\u0103m, kho\u1ea3ng b\u1ea3y \u0111\u1ebfn m\u01b0\u1eddi b\u1ed1n ng\u00e0y, kh\u00f4ng \u0111\u1ea1t m\u1ee9c m\u00ecnh mong mu\u1ed1n th\u00ec kh\u00f4ng b\u00e1n \u1ea1. Ba l\u00e0 Ch\u1ed1t nhanh, ph\u00ed hai ph\u1ea7n tr\u0103m, trong kho\u1ea3ng hai m\u01b0\u01a1i b\u1ed1n \u0111\u1ebfn b\u1ed1n m\u01b0\u01a1i t\u00e1m ti\u1ebfng, \u01b0u ti\u00ean b\u00e1n th\u1eadt nhanh \u1ea1. Ph\u00ed ch\u1ec9 t\u00ednh khi b\u00e1n th\u00e0nh c\u00f4ng th\u00f4i \u1ea1, v\u00e0 b\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t cho m\u00ecnh \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh th\u1ea5y h\u00ecnh th\u1ee9c n\u00e0...\nClient: \u1edc. N\u00e0y t\u1edb bi\u1ebft r\u1ed3i. \u1edc, c\u00e1i n\u00e0y t\u1edb bi\u1ebft r\u1ed3i. T\u1edb bi\u1ebft l\u00e0 c\u00f3 c\u00f4ng ty \u1edf tr\u00ean \u0111\u00f3 r\u1ed3i, t\u1edb c\u00f3 bi\u1ebft r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. V\u1eady anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: D\u1ea1. \u1eeam.\nAgent: D\u1ea1 anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed...\nClient: D\u1ea1 kh\u00f4ng, kh\u00f4ng. C\u1ea3m \u01a1n \u1ea1.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n...\nClient: Kh\u00f4ng, kh\u00f4ng c\u00f3 th\u1eafc m\u1eafc g\u00ec c\u1ea3.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n...\nClient: D\u1ea1 c\u1ea3m \u01a1n \u1ea1. D\u1ea1.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh \u1ea1. D\u1ea1 anh cho em x\u00e1c nh\u1eadn..."
}
▸ Output
{
"asking_price": "CH\u01afA R\u00d5",
"car_history": "Kh\u00f4ng c\u00f3 va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n",
"fee_confirmed": "TRUE",
"info_score": 9,
"intention": "SLOW",
"is_closing": true,
"is_owner": "CH\u00cdNH CH\u1ee6",
"is_silent": false,
"loan": "C\u00d2N VAY NG\u00c2N H\u00c0NG",
"location": "CH\u01afA R\u00d5",
"odo": "52000",
"sale_reason": "\u0110\u1ed5i xe m\u1edbi",
"status": "CALL BACK",
"summary": "Anh B\u00f9i Ph\u01b0\u1edbc S\u1ef1 x\u00e1c nh\u1eadn l\u00e0 ch\u00ednh ch\u1ee7 xe KIA K3 2014, c\u00f2n vay ng\u00e2n h\u00e0ng, xe \u0111\u00e3 ch\u1ea1y 52,000 km, kh\u00f4ng c\u00f3 va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc. Anh b\u00e1n xe \u0111\u1ec3 \u0111\u1ed5i xe m\u1edbi, ch\u01b0a c\u00f3 k\u1ebf ho\u1ea1ch c\u1ee5 th\u1ec3 v\u00e0 ch\u01b0a \u0111\u1ecbnh gi\u00e1. Agent \u0111\u00e3 gi\u1edbi thi\u1ec7u ba h\u00ecnh th\u1ee9c b\u00e1n v\u1edbi m\u1ee9c ph\u00ed 1%, 1.5%, 2% v\u00e0 k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng. Tuy nhi\u00ean, agent ch\u01b0a x\u00e1c nh\u1eadn Zalo, ch\u01b0a \u0111\u1ecdc l\u1ea1i gi\u00e1 v\u00e0 ch\u01b0a \u0111\u01b0a h\u01b0\u1edbng d\u1eabn cu\u1ed1i, n\u00ean c\u1ea7n g\u1ecdi l\u1ea1i \u0111\u1ec3 ho\u00e0n t\u1ea5t.",
"year": "2014",
"zalo_status": "FALSE"
}
✓
SLACK_POST
652ms
19/08 16:52
▸ Input
{
"sales_slack_id": "U05UHD6R10W",
"sku": "FB-764C9PNG",
"status": "CALL BACK",
"summary": "Anh B\u00f9i Ph\u01b0\u1edbc S\u1ef1 x\u00e1c nh\u1eadn l\u00e0 ch\u00ednh ch\u1ee7 xe KIA K3 2014, c\u00f2n vay ng\u00e2n h\u00e0ng, xe \u0111\u00e3 ch\u1ea1y 52,000 km, kh\u00f4ng c\u00f3 va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc. Anh b\u00e1n xe \u0111\u1ec3 \u0111\u1ed5i xe m\u1edbi, ch\u01b0a c\u00f3 k\u1ebf ho\u1ea1ch c\u1ee5 th\u1ec3 v\u00e0 ch\u01b0a \u0111\u1ecbnh gi\u00e1. Agent \u0111\u00e3 gi\u1edbi thi\u1ec7u ba h\u00ecnh th\u1ee9c b\u00e1n v\u1edbi m\u1ee9c ph\u00ed 1%, 1.5%, 2% v\u00e0 k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng. Tuy nhi\u00ean, agent ch\u01b0a x\u00e1c nh\u1eadn Zalo, ch\u01b0a \u0111\u1ecdc l\u1ea1i gi\u00e1 v\u00e0 ch\u01b0a \u0111\u01b0a h\u01b0\u1edbng d\u1eabn cu\u1ed1i, n\u00ean c\u1ea7n g\u1ecdi l\u1ea1i \u0111\u1ec3 ho\u00e0n t\u1ea5t."
}
▸ Output
{
"posted": true,
"thread_ts": "1787132708.087739"
}
✓
CRM_APIS
239ms
19/08 16:52
✓
CRM_ACTIVITIES
124ms
19/08 16:52
✓
SLACK_AUDIO
4.7s
19/08 16:52
✓
UPDATE_CLOSING
131ms
19/08 16:52
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Bùi Phước Sự đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe KIA K3 2014 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Đúng rồi em. Agent: Dạ vâng, em cảm ơn anh. [Em] Em ghi nhận xe mình mua mới chính chủ từ đầu ạ. Dạ không biết xe mình hiện có còn vay góp ngân hàng không ạ? Client: Ờm, có chứ. Agent: Dạ xe mình hiện có còn vay góp ngân hàng ạ. Vậy không biết xe mình đời sản xuất năm bao nhiêu ạ? Client: 2014 ạ. Agent: Dạ em xác nhận xe mình đời sản xuất năm 2014 ạ. Dạ hiện tại xe mình đang ở khu vực nào ạ? Client: Ờ, khu vực, ờ, Làng Mèo. Agent: Dạ em ghi nhận xe mình đang ở khu vực Làng Mèo ạ. Dạ xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: Năm mươi hai cây. Agent: Dạ em ghi nhận xe mình đã chạy khoảng năm mươi hai nghìn kilomet ạ. Dạ không biết xe mình có từng va chạm nặng hay bị ngập nước gì không ạ? Client: Xe mình thì không có vấn đề gì cả. Agent: Dạ em ghi nhận xe mình không... Client: Sẽ ghi nhận lý ứng cà phê hết. Agent: Dạ em ghi nhận xe mình không có vấn đề gì ạ. Dạ anh bán xe lần này vì lý... Client: Ừ. Client: Vâng. Agent: Dạ anh bán xe lần này vì lý... Client: Ờ, thì, ờ, cần để đỗ xe thôi. Agent: Dạ em ghi nhận mình bán xe để đổi xe mới ạ. Dạ không biết mình đã tìm hiểu hay đặt cọc mẫu xe nào chưa ạ? Client: À, không có biết thì chưa. Agent: Dạ em ghi nhận mình chưa tìm hiểu hay đặt cọc mẫu xe nào ạ. Dạ hiện tại anh có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn ạ? Client: Cái này cũng mới, ờ, mới-mới-mới nghĩ tới đây thôi chứ cũng chưa, ờ, chưa có định rõ ràng. Cái này định cho, ờ, con gái chứ không phải là, ờ, để định giá mức về. Agent: Dạ em hiểu ạ. Vậy mình có nhắm chừng sẽ bán xe này trong khoảng giá bao nhiêu chưa ạ, để bên em hỗ trợ kết nối tốt hơn ạ? Client: Thì cũng chưa biết tại vì sao anh mua từ Hà Nội mà mua đến giờ là anh cũng chưa, chưa có định, chưa có định gì hết cả. Ừ. Agent: Dạ vậy để em báo lại với chuyên viên Vu-Ca hỗ trợ mình định giá chuẩn nhất khi kết nối nhé ạ. Dạ bên Vu-Ca hiện có ba hình thức bán... Client: Có bao nhiêu ạ, cả nhà? Agent: Dạ bên Vu-Ca hiện có ba hình thức bán tùy theo nhu cầu của mình ạ. Một là Đấu giá cạnh tranh, phí một phần trăm, khoảng ba đến năm ngày, nhiều đại lý cùng tranh giá nên thường được giá tốt nhất, đây là hình thức bên em đề xuất ạ. Hai là Đặt giá mong muốn, phí một phẩy năm phần trăm, khoảng bảy đến mười bốn ngày, không đạt mức mình mong muốn thì không bán ạ. Ba là Chốt nhanh, phí hai phần trăm, trong khoảng hai mươi bốn đến bốn mươi tám tiếng, ưu tiên bán thật nhanh ạ. Phí chỉ tính khi bán thành công thôi ạ, và bên em kết nối hơn hai nghìn người mua tiềm năng để mang lại giá tốt nhất cho mình ạ. Dạ không biết mình thấy hình thức nà... Client: Ờ. Này tớ biết rồi. Ờ, cái này tớ biết rồi. Tớ biết là có công ty ở trên đó rồi, tớ có biết rồi. Agent: Dạ vâng ạ. Vậy anh có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: Dạ. Ừm. Agent: Dạ anh có thắc mắc gì về phí... Client: Dạ không, không. Cảm ơn ạ. Agent: Dạ em cảm ơn... Client: Không, không có thắc mắc gì cả. Agent: Dạ em cảm ơn... Client: Dạ cảm ơn ạ. Dạ. Agent: Dạ em cảm ơn anh ạ. Dạ anh cho em xác nhận...