d4a5c46c-4b18-478f-8ca9-122ad32ad126
CALL BACK
Time
02/08/2026 18:37:11
Duration
3m 16s
Campaign
-
Conversation ID
conv_2201kz147ayafcf8xshfye38cmz3
Recording
AI Extraction
odo
30000
loan
KHÔNG VAY NGÂN HÀNG
year
2023
status
CALL BACK
summary
Cuộc gọi gặp vấn đề về tín hiệu, khách hàng phàn nàn không nghe rõ. Agent đã xác nhận được thông tin xe chính chủ, năm sản xuất 2023, không vay ngân hàng, ở Bắc Ninh, đã chạy 30.000 km, không va chạm hay ngập nước. Khách hàng mong muốn bán với giá 350 triệu, không gấp. Agent đã nói rõ phí dịch vụ 1% và kết nối hơn 2000 người mua, nhưng chưa xác nhận Zalo và chưa đưa câu hướng dẫn cuối do tín hiệu kém.
is_owner
CHÍNH CHỦ
location
Bắc Ninh
intention
SLOW
is_silent
-
info_score
8
is_closing
True
car_history
Không va chạm nặng hay ngập nước
sale_reason
CHƯA RÕ
zalo_status
FALSE
asking_price
350000000
fee_confirmed
TRUE
Execution Steps
✓
FIND_LEAD
5ms
02/08 18:37
▸ Input
{
"phone": "0963574893"
}
▸ Output
{
"car_brand": "mitsubishi",
"car_model": "attrage",
"lead_id": "d4a5c46c-4b18-478f-8ca9-122ad32ad126",
"name": "Tin Tin",
"sales": "U06LW6BHJ57",
"sku": "FB-JVB9A58R"
}
✓
PREPARE_CALL
10.8s
02/08 18:37
▸ Input
{
"car_brand": "mitsubishi",
"car_model": "attrage",
"name": "Tin Tin",
"sku": "FB-JVB9A58R"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1785670514.463479",
"variables": {
"anh_chi": "anh",
"car_make": "mitsubishi attrage 2023",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin. M\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 Vu-Ca \u0111\u00e3 b\u00e1o kh\u00e1ch tr\u01b0\u1edbc \u0111\u00f3 l\u00e0 1% \u2014 khi n\u00f3i v\u1ec1 ph\u00ed ph\u1ea3i d\u00f9ng \u0110\u00daNG m\u1ee9c n\u00e0y, kh\u00f4ng b\u00e1o m\u1ee9c kh\u00e1c.",
"user_name": "Tin Tin"
}
}
✓
OUTBOUND_CALL
8.5s
02/08 18:37
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0963574893",
"variables": {
"anh_chi": "anh",
"car_make": "mitsubishi attrage 2023",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin. M\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 Vu-Ca \u0111\u00e3 b\u00e1o kh\u00e1ch tr\u01b0\u1edbc \u0111\u00f3 l\u00e0 1% \u2014 khi n\u00f3i v\u1ec1 ph\u00ed ph\u1ea3i d\u00f9ng \u0110\u00daNG m\u1ee9c n\u00e0y, kh\u00f4ng b\u00e1o m\u1ee9c kh\u00e1c.",
"user_name": "Tin Tin"
}
}
▸ Output
{
"conversation_id": "conv_2201kz147ayafcf8xshfye38cmz3",
"raw": {
"conversation_id": "conv_2201kz147ayafcf8xshfye38cmz3",
"message": "Outbound call initiated",
"sip_call_id": "SCL_LVi53yV7dYSv",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
4m 0s
02/08 18:41
▸ Input
{
"conversation_id": "conv_2201kz147ayafcf8xshfye38cmz3"
}
▸ Output
{
"duration_secs": 196,
"status": "done"
}
✓
TRANSCRIPT
02/08 18:41
▸ Input
{
"raw_turns": 56
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Tin Tin \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe mitsubishi attrage 2023 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo! \u00c0, xin ch\u00e0o ch\u1ecb! \u1eea, mua t\u1eeb \u0111\u00e2u?\nAgent: D\u1ea1 v\u00e2ng, v\u1eady l\u00e0 xe m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: D\u1ea1 v\u00e2ng. \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng, v\u1eady ...\nClient: Xe m\u00ecnh tr\u1ea3 th\u1eb3ng.\nAgent: D\u1ea1 xe m\u00ecnh tr\u1ea3 th\u1eb3ng r\u1ed3i \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai ba ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 em...\nClient: S\u1ea3n xu\u1ea5t m\u00e0, m\u00ecnh \u0111\u0103ng k\u00fd th\u00e1ng hai ba.\nAgent: D\u1ea1 v\u00e2ng, v\u1eady l\u00e0 xe m\u00ecnh s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai ba \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: M\u00ecnh \u0111ang \u1edf, \u1edd, B\u1eafc Ninh.\nAgent: D\u1ea1 v\u00e2ng, anh \u1edf B\u1eafc Ninh \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: \u0110\u01b0\u1ee3c \u1ea1.\nAgent: D\u1ea1 kh\u00f4ng...\nClient: Ba ngh\u00ecn c\u00e2y.\nAgent: D\u1ea1 ba ngh\u00ecn c\u00e2y \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ...\nClient: Ba m\u01b0\u01a1i ngh\u00ecn c\u00e2y.\nAgent: D\u1ea1 ba m\u01b0\u01a1i ngh\u00ecn c\u00e2y \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: \u0110\u01b0\u1ee3c r\u1ed3i. Kh\u00f4ng.\nAgent: D\u1ea1 v\u00e2ng, xe m\u00ecnh kh\u00f4ng c\u00f3 va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc \u1ea1. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: \u0110\u01b0\u1ee3c r\u1ed3i.\nAgent: D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: \u00c0, l\u00fd do g\u00ec \u1ea1? \u1edc, l\u00fd do g\u00ec \u00e1? Th\u00f4i ch\u1ee9, t\u00f4i bu\u1ed3n b\u00e3 th\u1ebf n\u00e0y c\u00f2n l\u00fd do g\u00ec?\nAgent: D\u1ea1 em hi\u1ec3u \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: D\u1ea1. \u1eeam, c\u00f3 th\u1ec3 h\u01a1n \u0111\u01b0\u1ee3c \u1ea1, m\u00ecnh kh\u00f4ng quan tr\u1ecdng \u1ea1.\nAgent: D\u1ea1 v\u00e2ng, v\u1eady l\u00e0 m\u00ecnh kh\u00f4ng quan tr\u1ecdng th\u1eddi gian b\u00e1n \u1ea1. D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau...\nClient: \u0110\u00fang r\u1ed3i. Alo.\nAgent: D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi...\nClient: Tui nghe gi\u1ecdng kh\u00f3 qu\u00e1 nh\u1edf?\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5...\nClient: M\u00ecnh mong mu\u1ed1n m\u1ee9c kho\u1ea3ng, \u1edd, ba, \u1edd, 350 tri\u1ec7u.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 ba tr\u0103m n\u0103m m\u01b0\u01a1i tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: R\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn ...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n ba tr\u0103m n\u0103m m\u01b0\u01a1i tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u0110\u00eam m\u00ecnh xong nhi\u1ec1u qu\u00e1 nh\u1ec9? R\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 anh c\u00f3...\nClient: \u1edc, ph\u00ed, ph\u00ed nh\u01b0 n\u00e0o nh\u1edf?\nAgent: D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. Ph\u00ed n\u00e0y ch\u1ec9 t\u00ednh khi m\u00ecnh b\u00e1n xe th\u00e0nh c\u00f4ng th\u00f4i...\nClient: U\u1ea3, sao? \u00c0, r\u1ed3i.\nAgent: D\u1ea1...\nClient: C\u00e1i n\u00e0y l\u00e0 bao nhi\u00eau?\nAgent: D\u1ea1 ph\u00ed d\u1ecbch v\u1ee5 l\u00e0 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 ...\nClient: H\u1ecd nghe qu\u00e1, th\u00f4i nh\u00e1.\nAgent: D\u1ea1...\nClient: \u0110\u01b0\u1ee3c nghe \u0111\u01b0\u1ee3c r\u1ed3i nh\u01b0ng m\u00e0 ph\u00eda b\u1ea1n n\u00f3i kh\u00f3 nghe qu\u00e1.\nAgent: D\u1ea1 em xin l\u1ed7i...\nClient: OK.\nClient: G\u00ec n\u1eefa \u00f4ng nh\u1edf?\nAgent: D\u1ea1 em xin l\u1ed7i anh, do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i...\nClient: Th\u1ebf l\u00e0, c\u1ee9 n\u00f3i \u0111\u01b0\u1ee3c m\u1ed9t c\u00e2u th\u00ec l\u00e0 m\u1ea5t m\u1ed9t c\u00e2u r\u1ed3i.\nAgent: ...\nClient: B\u1ecdn nha, m\u00ecnh kh\u00f4ng nghe \u0111\u01b0\u1ee3c \u0111\u00e2u.\nAgent: D\u1ea1 em xin l\u1ed7i anh, do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 anh...",
"length": 3241,
"turns": 56
}
✓
AI_EXTRACTION
3.8s
02/08 18:41
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Tin Tin \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe mitsubishi attrage 2023 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo! \u00c0, xin ch\u00e0o ch\u1ecb! \u1eea, mua t\u1eeb \u0111\u00e2u?\nAgent: D\u1ea1 v\u00e2ng, v\u1eady l\u00e0 xe m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: D\u1ea1 v\u00e2ng. \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng, v\u1eady ...\nClient: Xe m\u00ecnh tr\u1ea3 th\u1eb3ng.\nAgent: D\u1ea1 xe m\u00ecnh tr\u1ea3 th\u1eb3ng r\u1ed3i \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai ba ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 em...\nClient: S\u1ea3n xu\u1ea5t m\u00e0, m\u00ecnh \u0111\u0103ng k\u00fd th\u00e1ng hai ba.\nAgent: D\u1ea1 v\u00e2ng, v\u1eady l\u00e0 xe m\u00ecnh s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai ba \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: M\u00ecnh \u0111ang \u1edf, \u1edd, B\u1eafc Ninh.\nAgent: D\u1ea1 v\u00e2ng, anh \u1edf B\u1eafc Ninh \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: \u0110\u01b0\u1ee3c \u1ea1.\nAgent: D\u1ea1 kh\u00f4ng...\nClient: Ba ngh\u00ecn c\u00e2y.\nAgent: D\u1ea1 ba ngh\u00ecn c\u00e2y \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ...\nClient: Ba m\u01b0\u01a1i ngh\u00ecn c\u00e2y.\nAgent: D\u1ea1 ba m\u01b0\u01a1i ngh\u00ecn c\u00e2y \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: \u0110\u01b0\u1ee3c r\u1ed3i. Kh\u00f4ng.\nAgent: D\u1ea1 v\u00e2ng, xe m\u00ecnh kh\u00f4ng c\u00f3 va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc \u1ea1. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: \u0110\u01b0\u1ee3c r\u1ed3i.\nAgent: D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: \u00c0, l\u00fd do g\u00ec \u1ea1? \u1edc, l\u00fd do g\u00ec \u00e1? Th\u00f4i ch\u1ee9, t\u00f4i bu\u1ed3n b\u00e3 th\u1ebf n\u00e0y c\u00f2n l\u00fd do g\u00ec?\nAgent: D\u1ea1 em hi\u1ec3u \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: D\u1ea1. \u1eeam, c\u00f3 th\u1ec3 h\u01a1n \u0111\u01b0\u1ee3c \u1ea1, m\u00ecnh kh\u00f4ng quan tr\u1ecdng \u1ea1.\nAgent: D\u1ea1 v\u00e2ng, v\u1eady l\u00e0 m\u00ecnh kh\u00f4ng quan tr\u1ecdng th\u1eddi gian b\u00e1n \u1ea1. D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau...\nClient: \u0110\u00fang r\u1ed3i. Alo.\nAgent: D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi...\nClient: Tui nghe gi\u1ecdng kh\u00f3 qu\u00e1 nh\u1edf?\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5...\nClient: M\u00ecnh mong mu\u1ed1n m\u1ee9c kho\u1ea3ng, \u1edd, ba, \u1edd, 350 tri\u1ec7u.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 ba tr\u0103m n\u0103m m\u01b0\u01a1i tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: R\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn ...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n ba tr\u0103m n\u0103m m\u01b0\u01a1i tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u0110\u00eam m\u00ecnh xong nhi\u1ec1u qu\u00e1 nh\u1ec9? R\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 anh c\u00f3...\nClient: \u1edc, ph\u00ed, ph\u00ed nh\u01b0 n\u00e0o nh\u1edf?\nAgent: D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. Ph\u00ed n\u00e0y ch\u1ec9 t\u00ednh khi m\u00ecnh b\u00e1n xe th\u00e0nh c\u00f4ng th\u00f4i...\nClient: U\u1ea3, sao? \u00c0, r\u1ed3i.\nAgent: D\u1ea1...\nClient: C\u00e1i n\u00e0y l\u00e0 bao nhi\u00eau?\nAgent: D\u1ea1 ph\u00ed d\u1ecbch v\u1ee5 l\u00e0 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 ...\nClient: H\u1ecd nghe qu\u00e1, th\u00f4i nh\u00e1.\nAgent: D\u1ea1...\nClient: \u0110\u01b0\u1ee3c nghe \u0111\u01b0\u1ee3c r\u1ed3i nh\u01b0ng m\u00e0 ph\u00eda b\u1ea1n n\u00f3i kh\u00f3 nghe qu\u00e1.\nAgent: D\u1ea1 em xin l\u1ed7i...\nClient: OK.\nClient: G\u00ec n\u1eefa \u00f4ng nh\u1edf?\nAgent: D\u1ea1 em xin l\u1ed7i anh, do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i...\nClient: Th\u1ebf l\u00e0, c\u1ee9 n\u00f3i \u0111\u01b0\u1ee3c m\u1ed9t c\u00e2u th\u00ec l\u00e0 m\u1ea5t m\u1ed9t c\u00e2u r\u1ed3i.\nAgent: ...\nClient: B\u1ecdn nha, m\u00ecnh kh\u00f4ng nghe \u0111\u01b0\u1ee3c \u0111\u00e2u.\nAgent: D\u1ea1 em xin l\u1ed7i anh, do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 anh..."
}
▸ Output
{
"asking_price": "350000000",
"car_history": "Kh\u00f4ng va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc",
"fee_confirmed": "TRUE",
"info_score": 8,
"intention": "SLOW",
"is_closing": true,
"is_owner": "CH\u00cdNH CH\u1ee6",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "B\u1eafc Ninh",
"odo": "30000",
"sale_reason": "CH\u01afA R\u00d5",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi g\u1eb7p v\u1ea5n \u0111\u1ec1 v\u1ec1 t\u00edn hi\u1ec7u, kh\u00e1ch h\u00e0ng ph\u00e0n n\u00e0n kh\u00f4ng nghe r\u00f5. Agent \u0111\u00e3 x\u00e1c nh\u1eadn \u0111\u01b0\u1ee3c th\u00f4ng tin xe ch\u00ednh ch\u1ee7, n\u0103m s\u1ea3n xu\u1ea5t 2023, kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u1edf B\u1eafc Ninh, \u0111\u00e3 ch\u1ea1y 30.000 km, kh\u00f4ng va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc. Kh\u00e1ch h\u00e0ng mong mu\u1ed1n b\u00e1n v\u1edbi gi\u00e1 350 tri\u1ec7u, kh\u00f4ng g\u1ea5p. Agent \u0111\u00e3 n\u00f3i r\u00f5 ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua, nh\u01b0ng ch\u01b0a x\u00e1c nh\u1eadn Zalo v\u00e0 ch\u01b0a \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i do t\u00edn hi\u1ec7u k\u00e9m.",
"year": "2023",
"zalo_status": "FALSE"
}
✓
SLACK_POST
616ms
02/08 18:41
▸ Input
{
"sales_slack_id": "U06LW6BHJ57",
"sku": "FB-JVB9A58R",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi g\u1eb7p v\u1ea5n \u0111\u1ec1 v\u1ec1 t\u00edn hi\u1ec7u, kh\u00e1ch h\u00e0ng ph\u00e0n n\u00e0n kh\u00f4ng nghe r\u00f5. Agent \u0111\u00e3 x\u00e1c nh\u1eadn \u0111\u01b0\u1ee3c th\u00f4ng tin xe ch\u00ednh ch\u1ee7, n\u0103m s\u1ea3n xu\u1ea5t 2023, kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u1edf B\u1eafc Ninh, \u0111\u00e3 ch\u1ea1y 30.000 km, kh\u00f4ng va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc. Kh\u00e1ch h\u00e0ng mong mu\u1ed1n b\u00e1n v\u1edbi gi\u00e1 350 tri\u1ec7u, kh\u00f4ng g\u1ea5p. Agent \u0111\u00e3 n\u00f3i r\u00f5 ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua, nh\u01b0ng ch\u01b0a x\u00e1c nh\u1eadn Zalo v\u00e0 ch\u01b0a \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i do t\u00edn hi\u1ec7u k\u00e9m."
}
▸ Output
{
"posted": true,
"thread_ts": "1785670514.463479"
}
✓
CRM_APIS
977ms
02/08 18:41
✓
CRM_ACTIVITIES
140ms
02/08 18:41
✓
SLACK_AUDIO
5.1s
02/08 18:41
✓
UPDATE_CLOSING
181ms
02/08 18:41
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Tin Tin đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe mitsubishi attrage 2023 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Alo! À, xin chào chị! Ừ, mua từ đâu? Agent: Dạ vâng, vậy là xe mình mua mới chính chủ từ đầu ạ. Dạ không biết xe mình hiện có còn vay góp ngân hàng không ạ? Client: Dạ vâng. Đúng rồi. Agent: Dạ vâng, vậy ... Client: Xe mình trả thẳng. Agent: Dạ xe mình trả thẳng rồi ạ. Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai không hai ba phải không anh? Client: Đúng rồi. Agent: Dạ vâng. Dạ em... Client: Sản xuất mà, mình đăng ký tháng hai ba. Agent: Dạ vâng, vậy là xe mình sản xuất năm hai không hai ba ạ. Dạ hiện tại xe mình đang ở khu vực nào ạ? Client: Mình đang ở, ờ, Bắc Ninh. Agent: Dạ vâng, anh ở Bắc Ninh ạ. Dạ xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: Được ạ. Agent: Dạ không... Client: Ba nghìn cây. Agent: Dạ ba nghìn cây ạ. Dạ không biết xe mình có từng va ... Client: Ba mươi nghìn cây. Agent: Dạ ba mươi nghìn cây ạ. Dạ không biết xe mình có từng va chạm nặng hay bị ngập nước gì không ạ? Client: Được rồi. Không. Agent: Dạ vâng, xe mình không có va chạm hay ngập nước ạ. Dạ anh bán xe lần này vì lý do gì ạ? Client: Được rồi. Agent: Dạ anh bán xe lần này vì lý do gì ạ? Client: À, lý do gì ạ? Ờ, lý do gì á? Thôi chứ, tôi buồn bã thế này còn lý do gì? Agent: Dạ em hiểu ạ. Dạ hiện tại anh có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn ạ? Client: Dạ. Ừm, có thể hơn được ạ, mình không quan trọng ạ. Agent: Dạ vâng, vậy là mình không quan trọng thời gian bán ạ. Dạ anh mong muốn bán xe này với mức giá khoảng bao nhiêu... Client: Đúng rồi. Alo. Agent: Dạ anh mong muốn bán xe này với... Client: Tui nghe giọng khó quá nhở? Agent: Dạ em nghe rất rõ... Client: Mình mong muốn mức khoảng, ờ, ba, ờ, 350 triệu. Agent: Dạ em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ ba trăm năm mươi triệu đúng không ạ? Client: Rồi. Agent: Dạ em ghi nhận ... Client: Đúng rồi. Agent: Dạ em ghi nhận mức giá mong muốn ba trăm năm mươi triệu của mình rồi ạ. Dạ bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người mua tiềm năng để mang lại giá tốt nhất và hỗ trợ hồ sơ mua bán xe nhanh nhất cho mình ạ. Anh có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: Đêm mình xong nhiều quá nhỉ? Rồi. Agent: Dạ vâng. Dạ anh có... Client: Ờ, phí, phí như nào nhở? Agent: Dạ bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Phí này chỉ tính khi mình bán xe thành công thôi... Client: Uả, sao? À, rồi. Agent: Dạ... Client: Cái này là bao nhiêu? Agent: Dạ phí dịch vụ là một phần trăm trên giá ... Client: Họ nghe quá, thôi nhá. Agent: Dạ... Client: Được nghe được rồi nhưng mà phía bạn nói khó nghe quá. Agent: Dạ em xin lỗi... Client: OK. Client: Gì nữa ông nhở? Agent: Dạ em xin lỗi anh, do tín hiệu mạng vừa rồi... Client: Thế là, cứ nói được một câu thì là mất một câu rồi. Agent: ... Client: Bọn nha, mình không nghe được đâu. Agent: Dạ em xin lỗi anh, do tín hiệu mạng vừa rồi hơi chập chờn ạ. Dạ anh...