35552a71-8643-436e-a0c0-ed99915d3203
CALL BACK
Time
04/08/2026 14:05:00
Duration
5m 58s
Campaign
-
Conversation ID
conv_4801kz5se44sfjn8n2zj7b0vavyj
Recording
AI Extraction
odo
30000
loan
KHÔNG VAY NGÂN HÀNG
year
2020
status
CALL BACK
summary
Cuộc gọi gặp vấn đề về tín hiệu, khách hàng là chính chủ xe Hyundai Kona 2020, đã sang tên, không vay ngân hàng, xe ở Sơn Trà Đà Nẵng, ODO gần 30.000 km, không va chạm nặng hay ngập nước. Khách chọn hình thức Đặt giá mong muốn với phí 1.5%, giá mong muốn 520 triệu, muốn bán trong nửa tháng đến một tháng để đổi sang xe điện Geely. Agent đã xác nhận giá và phí dịch vụ nhưng chưa xác nhận Zalo và chưa đưa câu hướng dẫn cuối, nên chưa đạt đủ điều kiện SUCCESS.
is_owner
CHÍNH CHỦ
location
Sơn Trà, Đà Nẵng
intention
SLOW
is_silent
-
info_score
8
is_closing
True
car_history
Không va chạm nặng, không ngập nước, xe cá nhân
sale_reason
Muốn đổi sang xe điện Geely cho vợ
zalo_status
FALSE
asking_price
520000000
fee_confirmed
TRUE
Execution Steps
✓
FIND_LEAD
12ms
04/08 14:05
▸ Input
{
"phone": "0913413131"
}
▸ Output
{
"car_brand": "Hyundai",
"car_model": "Kona",
"lead_id": "35552a71-8643-436e-a0c0-ed99915d3203",
"name": "Hau Bui",
"sales": "U05UHD6R10W",
"sku": "FB-QTTXDPJ6"
}
✓
PREPARE_CALL
2.2s
04/08 14:05
▸ Input
{
"car_brand": "Hyundai",
"car_model": "Kona",
"name": "Hau Bui",
"sku": "FB-QTTXDPJ6"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1785827029.508219",
"variables": {
"anh_chi": "anh",
"car_make": "Hyundai Kona 2020",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Hau Bui"
}
}
✓
OUTBOUND_CALL
12.0s
04/08 14:05
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0913413131",
"variables": {
"anh_chi": "anh",
"car_make": "Hyundai Kona 2020",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Hau Bui"
}
}
▸ Output
{
"conversation_id": "conv_4801kz5se44sfjn8n2zj7b0vavyj",
"raw": {
"conversation_id": "conv_4801kz5se44sfjn8n2zj7b0vavyj",
"message": "Outbound call initiated",
"sip_call_id": "SCL_vMwcRom4Cu3Z",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
8m 0s
04/08 14:13
▸ Input
{
"conversation_id": "conv_4801kz5se44sfjn8n2zj7b0vavyj"
}
▸ Output
{
"duration_secs": 358,
"status": "done"
}
✓
TRANSCRIPT
04/08 14:13
▸ Input
{
"raw_turns": 83
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Hau Bui \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Hyundai Kona 2020 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u1eea. \u0110\u00e2u d\u00e0i. \u1eea. R\u1ed3i.\nAgent: D\u1ea1...\nClient: \u0110\u00e2u.\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7...\nClient: Th\u00ec \u0111-\u0111\u00e2y. \u0110\u00e2y quan \u0111\u00f3i.\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang...\nClient: \u0110\u00e2u?\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh...\nClient: B\u1ecb g\u00ec \u0111\u1ea5y?\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n \u1ea1?\nClient: Sang r\u1ed3i. \u1eeam.\nAgent: D\u1ea1 v\u1eady...\nClient: Ch\u00ednh ch\u1ee7 quanh.\nAgent: D\u1ea1 v\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3...\nClient: C\u00f3 l\u00e0 c\u00e1i, c\u00f3...\nAgent: D\u1ea1 ...\nClient: C\u00f2n l\u1ea1i c\u00e1i m\u1ea1ng vay BIDV th\u1ebf?\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: C\u00f3. \u1eea, v\u1eady l\u00e0 c\u00e1m \u01a1n.\nAgent: D\u1ea1 v\u1eady l\u00e0 xe ...\nClient: D\u1ea1, c\u00f3 vay.\nAgent: D\u1ea1 v\u1eady l\u00e0 xe m\u00ecnh v\u1eabn c\u00f2n \u0111ang vay ...\nClient: M\u1ea1ng b\u1ecb ch\u00eanh th\u1ebf h\u1ea3?\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 v\u1eady l\u00e0 xe m\u00ecnh v\u1eabn c\u00f2n \u0111ang vay ng\u00e2n...\nClient: D\u1ea1, \u1edd, c\u00f2n m\u00e3i m\u00e0.\nAgent: D\u1ea1 v\u1eady l\u00e0 xe m\u00ecnh v\u1eabn c\u00f2n \u0111ang vay ng\u00e2n h\u00e0ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eea.\nClient: Kh\u00f4ng c\u00f3 vay, xe ch\u00ednh ch\u1ee7.\nAgent: D\u1ea1 v\u1eady l\u00e0 xe m\u00ecnh kh\u00f4ng c\u00f3 vay ng\u00e2n h\u00e0ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai m\u01b0\u01a1i ph\u1ea3i kh\u00f4ng anh?\nClient: \u1eea r\u1ed3i, mua cu\u1ed1i n\u0103m hai kh\u00f4ng hai m\u01b0\u01a1i, ch\u00ednh h\u00e3ng.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf...\nClient: \u0110\u1eb7t gi\u00e1 mong mu\u1ed1n, k\u00fd 1,5%.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u00ecnh ch\u1ecdn h\u00ecnh th\u1ee9c \u0110\u1eb7t gi\u00e1 mong mu\u1ed1n v\u1edbi m\u1ee9c ph\u00ed m\u1ed9t ph\u1ea9y n\u0103m ph\u1ea7n tr\u0103m \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: S\u01a1n Tr\u00e0.\nAgent: D\u1ea1 S\u01a1n Tr\u00e0, \u0110\u00e0 N\u1eb5ng \u1ea1. D\u1ea1 xe m\u00ecnh...\nClient: \u0102n h\u00e1i. \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau km r\u1ed3i \u1ea1?\nClient: S\u1eafp x\u00ea 30.000 c\u00e2y. \u00c0, ch\u00edn ngh\u00ecn m\u1ea5y tr\u0103m \u0111\u00f3, g\u1ea7n 30.000 r\u1ed3i.\nAgent: D\u1ea1 g\u1ea7n ba m\u01b0\u01a1i ngh\u00ecn km \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: \u00c2y!\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va...\nClient: Kh\u00f4ng, n\u01b0\u1edbc kh\u00f4ng ng\u1eadp.\nAgent: D\u1ea1 kh\u00f4ng va ch\u1ea1m, kh\u00f4ng ng\u1eadp n\u01b0\u1edbc ...\nClient: V\u00e0 tr\u1ea1m th\u00ec c\u0169ng kh\u00f4ng c\u00f3 chi n\u1ea5n l\u1eafm. Kh\u00f4ng, s\u01b0\u1edbt, s\u01b0\u1edbt, s\u01b0\u1edbt ch\u1ee9 sao b\u00ecnh th\u01b0\u1eddng c\u00f3 sao, kh\u00f4ng c\u00f3 chi tr\u0103ng h\u1ebft.\nAgent: D\u1ea1 kh\u00f4ng va ch\u1ea1m n\u1eb7ng...\nClient: Kh\u00f4ng ng\u1eadp n\u01b0\u1edbc l\u00e0 OK r\u1ed3i. \u0110\u00fang, kh\u00f4ng va ch\u1ea1m n\u00e0o.\nAgent: D\u1ea1 kh\u00f4ng va ch\u1ea1m n\u1eb7ng, kh\u00f4ng ng\u1eadp n\u01b0\u1edbc \u1ea1. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: N\u1ea5u. OK.\nAgent: D\u1ea1 anh b\u00e1n ...\nClient: L\u00fd \u0111-\u00e0, l\u00fd do mu\u1ed1n \u0111\u1ed5i qua xe \u0111i\u1ec7n \u0111i cho vui. B\u00e1n xe l\u1ea7n n\u00e0y l\u00e0 mu\u1ed1n mua xe \u0111i\u1ec7n cho v\u1ee3 \u0111i, kh\u00f4ng c\u00f3 ch\u1ed7 \u0111\u1ec3.\nAgent: D\u1ea1 m\u00ecnh b\u00e1n xe \u0111\u1ec3 \u0111\u1ed5i sang xe \u0111i\u1ec7n \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: \u1edc, Yili 2.\nAgent: D\u1ea1 m\u00ecnh \u0111\u00e3 \u0111\u1eb7t c\u1ecdc xe Yili 2 r\u1ed3i \u1ea1. D\u1ea1 m\u00ecnh d\u1ef1 ki\u1ebfn kho\u1ea3ng bao l\u00e2u n\u1eefa l\u1ea5y xe m\u1edbi...\nClient: Ch\u01b0a, ch\u01b0a, ch\u01b0a, ch\u01b0a.\nAgent: D\u1ea1 m\u00ecnh d\u1ef1 ki\u1ebfn...\nClient: Ch\u01b0a \u0111\u1eb7t c\u1ecdc, b\u00e1n \u0111\u01b0\u1ee3c r\u1ed3i t\u1eeb t\u1eeb mua ch\u1ee9 ch\u01b0a \u0111\u1eb7t c\u1ecdc.\nAgent: D\u1ea1 v\u1eady l\u00e0 m\u00ecnh ch\u01b0a \u0111\u1eb7t c\u1ecdc xe m\u1edbi...\nClient: Khi n\u00e0o \u00e0, b\u00e1n \u0111\u01b0\u1ee3c th\u00ec mua. M\u01b0a \u00e0.\nAgent: D\u1ea1 v\u1eady l\u00e0 m\u00ecnh ch\u01b0a \u0111\u1eb7t c\u1ecdc xe m\u1edbi \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t ...\nClient: \u0110\u00e2u?\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n anh...\nClient: T\u1ea7m n\u1eeda th\u00e1ng.\nClient: M\u1ed9t th\u00e1ng. M\u1ed9t th\u00e1ng.\nAgent: D\u1ea1 t\u1ea7m n\u1eeda th\u00e1ng \u0111\u1ebfn m\u1ed9t th\u00e1ng \u1ea1. D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: \u1ede.\nAgent: D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y...\nClient: \u1eea.\nClient: D\u1ea1 nh\u01b0 em \u0111\u00e3 n\u00f3i, 500 hai. D\u1ea1, 500 hai.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 n\u0103m tr\u0103m hai m\u01b0\u01a1i tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1edc.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n n\u0103m tr\u0103m hai m\u01b0\u01a1i tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. B\u00ean em c\u00f3 li\u00ean k\u1ebft v\u1edbi VinFast v\u00e0 BYD \u0111\u1ec3 \u0111\u1ed5i x\u0103ng sang \u0111i\u1ec7n v\u1edbi gi\u00e1 t\u1ed1t h\u01a1n gi\u00e1 ni\u00eam y\u1ebft t\u1ea1i h\u00e3ng, anh quan t\u00e2m d\u00f2ng xe n\u00e0o c\u1ee9 nh\u1eafn b\u1ea1n chuy\u00ean vi\u00ean b\u00ean em \u0111\u1ec3 b\u1ea1n t\u01b0 v\u1ea5n chi ti\u1ebft ch\u01b0\u01a1ng tr\u00ecnh qua...\nClient: Vinh-VinFast anh kh\u00f4ng \u0111i. Anh ch\u01a1i, \u01a1, VinFast l\u00e0... Anh, anh ch\u01a1i xe \u0111i\u1ec7n kh\u00f4ng ch\u01a1i VinFast, ch\u01a1i Geely. Geely, c\u00e1i h\u00e3ng Geely \u00e1, bi\u1ebft kh\u00f4ng?\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 anh c\u00f3...\nClient: Gi\u1ea5y l\u1ea5y hai.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: Ph\u00ed d\u1ecbch v\u1ee5 l\u00e0... \u00c0 n\u00e3y em n\u00f3i l\u00e0 1% hay 1,5?\nAgent: D\u1ea1 m\u00ecnh ch\u1ecdn h\u00ecnh th\u1ee9c \u0110\u1eb7t gi\u00e1 mong mu\u1ed1n n\u00ean ph\u00ed l\u00e0 m\u1ed9t ph\u1ea9y n\u0103m ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng \u1ea1.\nClient: ...\nAgent: D\u1ea1 anh c\u00f3 th\u1eafc m\u1eafc g\u00ec th\u00eam kh\u00f4ng \u1ea1?\nClient: \u1edc, kh\u00f4ng. C\u00f3 g\u00ec t\u00ednh sau v\u1eady. \u1eea. \u1edc, anh c\u00f3 th\u1ec3 \u1ea1.",
"length": 4635,
"turns": 83
}
✓
AI_EXTRACTION
17.7s
04/08 14:13
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Hau Bui \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Hyundai Kona 2020 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u1eea. \u0110\u00e2u d\u00e0i. \u1eea. R\u1ed3i.\nAgent: D\u1ea1...\nClient: \u0110\u00e2u.\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7...\nClient: Th\u00ec \u0111-\u0111\u00e2y. \u0110\u00e2y quan \u0111\u00f3i.\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang...\nClient: \u0110\u00e2u?\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh...\nClient: B\u1ecb g\u00ec \u0111\u1ea5y?\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n \u1ea1?\nClient: Sang r\u1ed3i. \u1eeam.\nAgent: D\u1ea1 v\u1eady...\nClient: Ch\u00ednh ch\u1ee7 quanh.\nAgent: D\u1ea1 v\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3...\nClient: C\u00f3 l\u00e0 c\u00e1i, c\u00f3...\nAgent: D\u1ea1 ...\nClient: C\u00f2n l\u1ea1i c\u00e1i m\u1ea1ng vay BIDV th\u1ebf?\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: C\u00f3. \u1eea, v\u1eady l\u00e0 c\u00e1m \u01a1n.\nAgent: D\u1ea1 v\u1eady l\u00e0 xe ...\nClient: D\u1ea1, c\u00f3 vay.\nAgent: D\u1ea1 v\u1eady l\u00e0 xe m\u00ecnh v\u1eabn c\u00f2n \u0111ang vay ...\nClient: M\u1ea1ng b\u1ecb ch\u00eanh th\u1ebf h\u1ea3?\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 v\u1eady l\u00e0 xe m\u00ecnh v\u1eabn c\u00f2n \u0111ang vay ng\u00e2n...\nClient: D\u1ea1, \u1edd, c\u00f2n m\u00e3i m\u00e0.\nAgent: D\u1ea1 v\u1eady l\u00e0 xe m\u00ecnh v\u1eabn c\u00f2n \u0111ang vay ng\u00e2n h\u00e0ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eea.\nClient: Kh\u00f4ng c\u00f3 vay, xe ch\u00ednh ch\u1ee7.\nAgent: D\u1ea1 v\u1eady l\u00e0 xe m\u00ecnh kh\u00f4ng c\u00f3 vay ng\u00e2n h\u00e0ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai m\u01b0\u01a1i ph\u1ea3i kh\u00f4ng anh?\nClient: \u1eea r\u1ed3i, mua cu\u1ed1i n\u0103m hai kh\u00f4ng hai m\u01b0\u01a1i, ch\u00ednh h\u00e3ng.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf...\nClient: \u0110\u1eb7t gi\u00e1 mong mu\u1ed1n, k\u00fd 1,5%.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u00ecnh ch\u1ecdn h\u00ecnh th\u1ee9c \u0110\u1eb7t gi\u00e1 mong mu\u1ed1n v\u1edbi m\u1ee9c ph\u00ed m\u1ed9t ph\u1ea9y n\u0103m ph\u1ea7n tr\u0103m \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: S\u01a1n Tr\u00e0.\nAgent: D\u1ea1 S\u01a1n Tr\u00e0, \u0110\u00e0 N\u1eb5ng \u1ea1. D\u1ea1 xe m\u00ecnh...\nClient: \u0102n h\u00e1i. \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau km r\u1ed3i \u1ea1?\nClient: S\u1eafp x\u00ea 30.000 c\u00e2y. \u00c0, ch\u00edn ngh\u00ecn m\u1ea5y tr\u0103m \u0111\u00f3, g\u1ea7n 30.000 r\u1ed3i.\nAgent: D\u1ea1 g\u1ea7n ba m\u01b0\u01a1i ngh\u00ecn km \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: \u00c2y!\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va...\nClient: Kh\u00f4ng, n\u01b0\u1edbc kh\u00f4ng ng\u1eadp.\nAgent: D\u1ea1 kh\u00f4ng va ch\u1ea1m, kh\u00f4ng ng\u1eadp n\u01b0\u1edbc ...\nClient: V\u00e0 tr\u1ea1m th\u00ec c\u0169ng kh\u00f4ng c\u00f3 chi n\u1ea5n l\u1eafm. Kh\u00f4ng, s\u01b0\u1edbt, s\u01b0\u1edbt, s\u01b0\u1edbt ch\u1ee9 sao b\u00ecnh th\u01b0\u1eddng c\u00f3 sao, kh\u00f4ng c\u00f3 chi tr\u0103ng h\u1ebft.\nAgent: D\u1ea1 kh\u00f4ng va ch\u1ea1m n\u1eb7ng...\nClient: Kh\u00f4ng ng\u1eadp n\u01b0\u1edbc l\u00e0 OK r\u1ed3i. \u0110\u00fang, kh\u00f4ng va ch\u1ea1m n\u00e0o.\nAgent: D\u1ea1 kh\u00f4ng va ch\u1ea1m n\u1eb7ng, kh\u00f4ng ng\u1eadp n\u01b0\u1edbc \u1ea1. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: N\u1ea5u. OK.\nAgent: D\u1ea1 anh b\u00e1n ...\nClient: L\u00fd \u0111-\u00e0, l\u00fd do mu\u1ed1n \u0111\u1ed5i qua xe \u0111i\u1ec7n \u0111i cho vui. B\u00e1n xe l\u1ea7n n\u00e0y l\u00e0 mu\u1ed1n mua xe \u0111i\u1ec7n cho v\u1ee3 \u0111i, kh\u00f4ng c\u00f3 ch\u1ed7 \u0111\u1ec3.\nAgent: D\u1ea1 m\u00ecnh b\u00e1n xe \u0111\u1ec3 \u0111\u1ed5i sang xe \u0111i\u1ec7n \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: \u1edc, Yili 2.\nAgent: D\u1ea1 m\u00ecnh \u0111\u00e3 \u0111\u1eb7t c\u1ecdc xe Yili 2 r\u1ed3i \u1ea1. D\u1ea1 m\u00ecnh d\u1ef1 ki\u1ebfn kho\u1ea3ng bao l\u00e2u n\u1eefa l\u1ea5y xe m\u1edbi...\nClient: Ch\u01b0a, ch\u01b0a, ch\u01b0a, ch\u01b0a.\nAgent: D\u1ea1 m\u00ecnh d\u1ef1 ki\u1ebfn...\nClient: Ch\u01b0a \u0111\u1eb7t c\u1ecdc, b\u00e1n \u0111\u01b0\u1ee3c r\u1ed3i t\u1eeb t\u1eeb mua ch\u1ee9 ch\u01b0a \u0111\u1eb7t c\u1ecdc.\nAgent: D\u1ea1 v\u1eady l\u00e0 m\u00ecnh ch\u01b0a \u0111\u1eb7t c\u1ecdc xe m\u1edbi...\nClient: Khi n\u00e0o \u00e0, b\u00e1n \u0111\u01b0\u1ee3c th\u00ec mua. M\u01b0a \u00e0.\nAgent: D\u1ea1 v\u1eady l\u00e0 m\u00ecnh ch\u01b0a \u0111\u1eb7t c\u1ecdc xe m\u1edbi \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t ...\nClient: \u0110\u00e2u?\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n anh...\nClient: T\u1ea7m n\u1eeda th\u00e1ng.\nClient: M\u1ed9t th\u00e1ng. M\u1ed9t th\u00e1ng.\nAgent: D\u1ea1 t\u1ea7m n\u1eeda th\u00e1ng \u0111\u1ebfn m\u1ed9t th\u00e1ng \u1ea1. D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: \u1ede.\nAgent: D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y...\nClient: \u1eea.\nClient: D\u1ea1 nh\u01b0 em \u0111\u00e3 n\u00f3i, 500 hai. D\u1ea1, 500 hai.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 n\u0103m tr\u0103m hai m\u01b0\u01a1i tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1edc.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n n\u0103m tr\u0103m hai m\u01b0\u01a1i tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. B\u00ean em c\u00f3 li\u00ean k\u1ebft v\u1edbi VinFast v\u00e0 BYD \u0111\u1ec3 \u0111\u1ed5i x\u0103ng sang \u0111i\u1ec7n v\u1edbi gi\u00e1 t\u1ed1t h\u01a1n gi\u00e1 ni\u00eam y\u1ebft t\u1ea1i h\u00e3ng, anh quan t\u00e2m d\u00f2ng xe n\u00e0o c\u1ee9 nh\u1eafn b\u1ea1n chuy\u00ean vi\u00ean b\u00ean em \u0111\u1ec3 b\u1ea1n t\u01b0 v\u1ea5n chi ti\u1ebft ch\u01b0\u01a1ng tr\u00ecnh qua...\nClient: Vinh-VinFast anh kh\u00f4ng \u0111i. Anh ch\u01a1i, \u01a1, VinFast l\u00e0... Anh, anh ch\u01a1i xe \u0111i\u1ec7n kh\u00f4ng ch\u01a1i VinFast, ch\u01a1i Geely. Geely, c\u00e1i h\u00e3ng Geely \u00e1, bi\u1ebft kh\u00f4ng?\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 anh c\u00f3...\nClient: Gi\u1ea5y l\u1ea5y hai.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: Ph\u00ed d\u1ecbch v\u1ee5 l\u00e0... \u00c0 n\u00e3y em n\u00f3i l\u00e0 1% hay 1,5?\nAgent: D\u1ea1 m\u00ecnh ch\u1ecdn h\u00ecnh th\u1ee9c \u0110\u1eb7t gi\u00e1 mong mu\u1ed1n n\u00ean ph\u00ed l\u00e0 m\u1ed9t ph\u1ea9y n\u0103m ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng \u1ea1.\nClient: ...\nAgent: D\u1ea1 anh c\u00f3 th\u1eafc m\u1eafc g\u00ec th\u00eam kh\u00f4ng \u1ea1?\nClient: \u1edc, kh\u00f4ng. C\u00f3 g\u00ec t\u00ednh sau v\u1eady. \u1eea. \u1edc, anh c\u00f3 th\u1ec3 \u1ea1."
}
▸ Output
{
"asking_price": "520000000",
"car_history": "Kh\u00f4ng va ch\u1ea1m n\u1eb7ng, kh\u00f4ng ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n",
"fee_confirmed": "TRUE",
"info_score": 8,
"intention": "SLOW",
"is_closing": true,
"is_owner": "CH\u00cdNH CH\u1ee6",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "S\u01a1n Tr\u00e0, \u0110\u00e0 N\u1eb5ng",
"odo": "30000",
"sale_reason": "Mu\u1ed1n \u0111\u1ed5i sang xe \u0111i\u1ec7n Geely cho v\u1ee3",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi g\u1eb7p v\u1ea5n \u0111\u1ec1 v\u1ec1 t\u00edn hi\u1ec7u, kh\u00e1ch h\u00e0ng l\u00e0 ch\u00ednh ch\u1ee7 xe Hyundai Kona 2020, \u0111\u00e3 sang t\u00ean, kh\u00f4ng vay ng\u00e2n h\u00e0ng, xe \u1edf S\u01a1n Tr\u00e0 \u0110\u00e0 N\u1eb5ng, ODO g\u1ea7n 30.000 km, kh\u00f4ng va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc. Kh\u00e1ch ch\u1ecdn h\u00ecnh th\u1ee9c \u0110\u1eb7t gi\u00e1 mong mu\u1ed1n v\u1edbi ph\u00ed 1.5%, gi\u00e1 mong mu\u1ed1n 520 tri\u1ec7u, mu\u1ed1n b\u00e1n trong n\u1eeda th\u00e1ng \u0111\u1ebfn m\u1ed9t th\u00e1ng \u0111\u1ec3 \u0111\u1ed5i sang xe \u0111i\u1ec7n Geely. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 v\u00e0 ph\u00ed d\u1ecbch v\u1ee5 nh\u01b0ng ch\u01b0a x\u00e1c nh\u1eadn Zalo v\u00e0 ch\u01b0a \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i, n\u00ean ch\u01b0a \u0111\u1ea1t \u0111\u1ee7 \u0111i\u1ec1u ki\u1ec7n SUCCESS.",
"year": "2020",
"zalo_status": "FALSE"
}
✓
SLACK_POST
609ms
04/08 14:13
▸ Input
{
"sales_slack_id": "U05UHD6R10W",
"sku": "FB-QTTXDPJ6",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi g\u1eb7p v\u1ea5n \u0111\u1ec1 v\u1ec1 t\u00edn hi\u1ec7u, kh\u00e1ch h\u00e0ng l\u00e0 ch\u00ednh ch\u1ee7 xe Hyundai Kona 2020, \u0111\u00e3 sang t\u00ean, kh\u00f4ng vay ng\u00e2n h\u00e0ng, xe \u1edf S\u01a1n Tr\u00e0 \u0110\u00e0 N\u1eb5ng, ODO g\u1ea7n 30.000 km, kh\u00f4ng va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc. Kh\u00e1ch ch\u1ecdn h\u00ecnh th\u1ee9c \u0110\u1eb7t gi\u00e1 mong mu\u1ed1n v\u1edbi ph\u00ed 1.5%, gi\u00e1 mong mu\u1ed1n 520 tri\u1ec7u, mu\u1ed1n b\u00e1n trong n\u1eeda th\u00e1ng \u0111\u1ebfn m\u1ed9t th\u00e1ng \u0111\u1ec3 \u0111\u1ed5i sang xe \u0111i\u1ec7n Geely. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 v\u00e0 ph\u00ed d\u1ecbch v\u1ee5 nh\u01b0ng ch\u01b0a x\u00e1c nh\u1eadn Zalo v\u00e0 ch\u01b0a \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i, n\u00ean ch\u01b0a \u0111\u1ea1t \u0111\u1ee7 \u0111i\u1ec1u ki\u1ec7n SUCCESS."
}
▸ Output
{
"posted": true,
"thread_ts": "1785827029.508219"
}
✓
CRM_APIS
216ms
04/08 14:13
✓
CRM_ACTIVITIES
234ms
04/08 14:13
✓
SLACK_AUDIO
4.9s
04/08 14:13
✓
UPDATE_CLOSING
1.2s
04/08 14:13
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Hau Bui đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe Hyundai Kona 2020 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Alo. Ừ. Đâu dài. Ừ. Rồi. Agent: Dạ... Client: Đâu. Agent: Dạ hiện tại xe mình đã sang tên chính chủ... Client: Thì đ-đây. Đây quan đói. Agent: Dạ hiện tại xe mình đã sang... Client: Đâu? Agent: Dạ hiện tại xe mình đã sang tên chính... Client: Bị gì đấy? Agent: Dạ em nghe rất rõ rồi ạ, em xin lỗi anh do tín hiệu mạng vừa rồi hơi chập chờn ạ. Dạ hiện tại xe mình đã sang tên chính chủ chưa hay còn đứng ủy quyền ạ? Client: Sang rồi. Ừm. Agent: Dạ vậy... Client: Chính chủ quanh. Agent: Dạ vậy xe mình hiện có... Client: Có là cái, có... Agent: Dạ ... Client: Còn lại cái mạng vay BIDV thế? Agent: Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: Có. Ừ, vậy là cám ơn. Agent: Dạ vậy là xe ... Client: Dạ, có vay. Agent: Dạ vậy là xe mình vẫn còn đang vay ... Client: Mạng bị chênh thế hả? Agent: Dạ em nghe rất rõ rồi ạ, em xin lỗi anh do tín hiệu mạng vừa rồi hơi chập chờn ạ. Dạ vậy là xe mình vẫn còn đang vay ngân... Client: Dạ, ờ, còn mãi mà. Agent: Dạ vậy là xe mình vẫn còn đang vay ngân hàng đúng không ạ? Client: Ừ. Client: Không có vay, xe chính chủ. Agent: Dạ vậy là xe mình không có vay ngân hàng đúng không ạ? Client: Đúng rồi. Agent: Dạ em ghi nhận ạ. Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai không hai mươi phải không anh? Client: Ừ rồi, mua cuối năm hai không hai mươi, chính hãng. Agent: Dạ em ghi nhận ạ. Dạ hiện tại xe mình đang ở... Client: Đặt giá mong muốn, ký 1,5%. Agent: Dạ em ghi nhận mình chọn hình thức Đặt giá mong muốn với mức phí một phẩy năm phần trăm ạ. Dạ hiện tại xe mình đang ở khu vực nào ạ? Client: Sơn Trà. Agent: Dạ Sơn Trà, Đà Nẵng ạ. Dạ xe mình... Client: Ăn hái. Đúng rồi. Agent: Dạ xe mình hiện đã chạy khoảng bao nhiêu km rồi ạ? Client: Sắp xê 30.000 cây. À, chín nghìn mấy trăm đó, gần 30.000 rồi. Agent: Dạ gần ba mươi nghìn km ạ. Dạ không biết xe mình có từng va chạm nặng hay bị ngập nước gì không ạ? Client: Ây! Agent: Dạ không biết xe mình có từng va... Client: Không, nước không ngập. Agent: Dạ không va chạm, không ngập nước ... Client: Và trạm thì cũng không có chi nấn lắm. Không, sướt, sướt, sướt chứ sao bình thường có sao, không có chi trăng hết. Agent: Dạ không va chạm nặng... Client: Không ngập nước là OK rồi. Đúng, không va chạm nào. Agent: Dạ không va chạm nặng, không ngập nước ạ. Dạ anh bán xe lần này vì lý do gì ạ? Client: Nấu. OK. Agent: Dạ anh bán ... Client: Lý đ-à, lý do muốn đổi qua xe điện đi cho vui. Bán xe lần này là muốn mua xe điện cho vợ đi, không có chỗ để. Agent: Dạ mình bán xe để đổi sang xe điện ạ. Dạ không biết mình đã tìm hiểu hay đặt cọc mẫu xe nào chưa ạ? Client: Ờ, Yili 2. Agent: Dạ mình đã đặt cọc xe Yili 2 rồi ạ. Dạ mình dự kiến khoảng bao lâu nữa lấy xe mới... Client: Chưa, chưa, chưa, chưa. Agent: Dạ mình dự kiến... Client: Chưa đặt cọc, bán được rồi từ từ mua chứ chưa đặt cọc. Agent: Dạ vậy là mình chưa đặt cọc xe mới... Client: Khi nào à, bán được thì mua. Mưa à. Agent: Dạ vậy là mình chưa đặt cọc xe mới ạ. Dạ hiện tại anh có kế hoạch bán xe này bao lâu ạ? Tầm một ... Client: Đâu? Agent: Dạ hiện tại anh có kế hoạch bán xe này bao lâu ạ? Tầm một tuần hay hơn anh... Client: Tầm nửa tháng. Client: Một tháng. Một tháng. Agent: Dạ tầm nửa tháng đến một tháng ạ. Dạ anh mong muốn bán xe này với mức giá khoảng bao nhiêu ạ? Client: Ở. Agent: Dạ anh mong muốn bán xe này... Client: Ừ. Client: Dạ như em đã nói, 500 hai. Dạ, 500 hai. Agent: Dạ em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ năm trăm hai mươi triệu đúng không ạ? Client: Ờ. Agent: Dạ em ghi nhận mức giá mong muốn năm trăm hai mươi triệu của mình rồi ạ. Bên em có liên kết với VinFast và BYD để đổi xăng sang điện với giá tốt hơn giá niêm yết tại hãng, anh quan tâm dòng xe nào cứ nhắn bạn chuyên viên bên em để bạn tư vấn chi tiết chương trình qua... Client: Vinh-VinFast anh không đi. Anh chơi, ơ, VinFast là... Anh, anh chơi xe điện không chơi VinFast, chơi Geely. Geely, cái hãng Geely á, biết không? Agent: Dạ em ghi nhận ạ. Dạ anh có... Client: Giấy lấy hai. Agent: Dạ em ghi nhận ạ. Dạ anh có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: Phí dịch vụ là... À nãy em nói là 1% hay 1,5? Agent: Dạ mình chọn hình thức Đặt giá mong muốn nên phí là một phẩy năm phần trăm trên giá bán cuối cùng ạ. Client: ... Agent: Dạ anh có thắc mắc gì thêm không ạ? Client: Ờ, không. Có gì tính sau vậy. Ừ. Ờ, anh có thể ạ.