94fc3443-c102-4906-84ca-89decf492b55
CALL BACK
Time
06/08/2026 19:08:16
Duration
3m 8s
Campaign
-
Conversation ID
conv_1701kzbfjvrnfhcvckvp23ft9g85
Recording
AI Extraction
odo
240000
loan
KHÔNG VAY NGÂN HÀNG
year
2022
status
CALL BACK
summary
Cuộc gọi gặp đúng chủ xe Hyundai Accent 2022. Khách cho biết chưa có nhu cầu bán gấp, chỉ hỏi giá. Agent đã xác nhận năm sản xuất, số km, tình trạng vay, và giá mong muốn 380 triệu. Tuy nhiên, agent chưa xác nhận Zalo, chưa nói phí dịch vụ, và chưa đưa câu hướng dẫn cuối. Khách không phản hồi khi agent đọc lại giá, dẫn đến cuộc gọi chưa hoàn tất các bước closing.
is_owner
CHÍNH CHỦ
location
Bình Dương
intention
SLOW
is_silent
-
info_score
6
is_closing
-
car_history
Không va chạm nặng, không ngập nước
sale_reason
CHƯA RÕ
zalo_status
FALSE
asking_price
380000000
fee_confirmed
FALSE
Execution Steps
✓
FIND_LEAD
265ms
06/08 19:08
▸ Input
{
"phone": "0987959586"
}
▸ Output
{
"car_brand": "Hyundai",
"car_model": "Accent",
"lead_id": "94fc3443-c102-4906-84ca-89decf492b55",
"name": "\u0110\u1ee9c L\u00ea Accent",
"sales": "U091Q85GLTX",
"sku": "FB-LK6VHJ4K"
}
✓
PREPARE_CALL
2.2s
06/08 19:08
▸ Input
{
"car_brand": "Hyundai",
"car_model": "Accent",
"name": "\u0110\u1ee9c L\u00ea Accent",
"sku": "FB-LK6VHJ4K"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1786017978.244879",
"variables": {
"anh_chi": "anh",
"car_make": "Hyundai Accent 2022",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "\u0110\u1ee9c L\u00ea Accent"
}
}
✓
OUTBOUND_CALL
12.1s
06/08 19:08
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0987959586",
"variables": {
"anh_chi": "anh",
"car_make": "Hyundai Accent 2022",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "\u0110\u1ee9c L\u00ea Accent"
}
}
▸ Output
{
"conversation_id": "conv_1701kzbfjvrnfhcvckvp23ft9g85",
"raw": {
"conversation_id": "conv_1701kzbfjvrnfhcvckvp23ft9g85",
"message": "Outbound call initiated",
"sip_call_id": "SCL_xgtfrhd9CnoL",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
4m 0s
06/08 19:12
▸ Input
{
"conversation_id": "conv_1701kzbfjvrnfhcvckvp23ft9g85"
}
▸ Output
{
"duration_secs": 188,
"status": "done"
}
✓
TRANSCRIPT
06/08 19:12
▸ Input
{
"raw_turns": 39
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh \u0110\u1ee9c L\u00ea Accent \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Hyundai Accent 2022 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Ch\u1eafc r\u1ed3i.\nAgent: D\u1ea1 xe m\u00ecnh...\nClient: \u0110\u00fang r\u1ed3i, nh\u01b0ng m\u00e0 m\u00ecnh \u0111ang h\u1ecfi, h\u1ecfi xem gi\u00e1 th\u00f4i, ch\u01b0a, ch\u01b0a, ch\u01b0a c\u00f3, \u1ea5y, ch\u01b0a, ch\u01b0a, ch\u01b0a, ch\u01b0a b\u00e1n.\nAgent: D\u1ea1 em hi\u1ec3u \u1ea1. D\u1ea1 v\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u1eeam. Kh\u00f4ng, xe, \u1edd, kh\u00f4ng, kh\u00f4ng.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai hai ph\u1ea3i kh\u00f4ng anh?\nClient: C\u00f3. \u1eea.\nAgent: D\u1ea1 em th\u1ea5y ...\nClient: \u1eeam, cu\u1ed1i hai kh\u00f4ng hai hai \u00e1.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: D\u1ea1, th\u00e0nh ph\u1ed1. M\u00ecnh \u1edf, \u1edd, B\u00ecnh D\u01b0\u01a1ng.\nAgent: D\u1ea1 v\u00e2ng, em xin ...\nClient: D\u1ecbp bao?\nAgent: D\u1ea1 em xin l\u1ed7i \u1ea1. D\u1ea1 v\u1eady hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u1eea. \u1eea.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y...\nClient: \u1eeam, nh\u01b0 qu\u1ef9 tr\u01b0\u1eddng h\u1ecdc.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n...\nClient: Hai m\u01b0\u01a1i b\u00e1t.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau km r\u1ed3i \u1ea1?\nClient: 24 v\u1ea1n.\nAgent: D\u1ea1 hai m\u01b0\u01a1i b\u1ed1n v\u1ea1n ...\nClient: M\u00e0y \u0111ang nh\u1eafn tin, m\u00ecnh nh\u1eafn tin r\u1ed3i \u0111\u1ea5y.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i s\u1ed1 ODO c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 hai tr\u0103m b\u1ed1n m\u01b0\u01a1i ngh\u00ecn kilomet \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eea.\nAgent: D\u1ea1 em ghi nh\u1eadn hai tr\u0103m b\u1ed1n m\u01b0\u01a1i ngh\u00ecn kilomet r\u1ed3i \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, kh\u00f4ng.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 v\u00e2ng. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: \u1edc, kh\u00f4ng \u00e0. \u1eeam, m\u1ed9t r\u1ee7 th\u00ec \u0111\u00e2u. \u1eeam.\nAgent: D\u1ea1 em hi\u1ec3u \u1ea1. D\u1ea1 m\u00ecnh c\u00f3 nh\u1eafm ch\u1eebng s\u1ebd b\u00e1n xe n\u00e0y ...\nClient: \u1eeam, m\u00ecnh c\u0169ng \u0111ang h\u1ecfi, h\u1ecfi cho tr\u1ea3 th\u00f4i.\nAgent: D\u1ea1 m\u00ecnh c\u00f3 nh\u1eafm ch\u1eebng s\u1ebd b\u00e1n xe n\u00e0y trong kho\u1ea3ng gi\u00e1 bao nhi\u00eau ch\u01b0a \u1ea1 \u0111\u1ec3 b\u00ean em h\u1ed7 tr\u1ee3 k\u1ebft n\u1ed1i t\u1ed1t h\u01a1n \u1ea1?\nClient: D\u1ea1, d\u1ea1 c\u00f3 \u0111\u01b0\u1ee3c, \u1edd, 380 tri\u1ec7u kh\u00f4ng?\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 ba tr\u0103m t\u00e1m m\u01b0\u01a1i tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: ...\nAgent: D\u1ea1 em ch\u01b0a nghe \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i t\u1eeb m\u00ecnh, em xin ph\u00e9p chuy\u1ec3n sang c\u00e2u ti\u1ebfp theo nh\u00e9 \u1ea1.\nClient: ...\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1!...",
"length": 2332,
"turns": 39
}
✓
AI_EXTRACTION
14.2s
06/08 19:12
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh \u0110\u1ee9c L\u00ea Accent \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Hyundai Accent 2022 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Ch\u1eafc r\u1ed3i.\nAgent: D\u1ea1 xe m\u00ecnh...\nClient: \u0110\u00fang r\u1ed3i, nh\u01b0ng m\u00e0 m\u00ecnh \u0111ang h\u1ecfi, h\u1ecfi xem gi\u00e1 th\u00f4i, ch\u01b0a, ch\u01b0a, ch\u01b0a c\u00f3, \u1ea5y, ch\u01b0a, ch\u01b0a, ch\u01b0a, ch\u01b0a b\u00e1n.\nAgent: D\u1ea1 em hi\u1ec3u \u1ea1. D\u1ea1 v\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u1eeam. Kh\u00f4ng, xe, \u1edd, kh\u00f4ng, kh\u00f4ng.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai hai ph\u1ea3i kh\u00f4ng anh?\nClient: C\u00f3. \u1eea.\nAgent: D\u1ea1 em th\u1ea5y ...\nClient: \u1eeam, cu\u1ed1i hai kh\u00f4ng hai hai \u00e1.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: D\u1ea1, th\u00e0nh ph\u1ed1. M\u00ecnh \u1edf, \u1edd, B\u00ecnh D\u01b0\u01a1ng.\nAgent: D\u1ea1 v\u00e2ng, em xin ...\nClient: D\u1ecbp bao?\nAgent: D\u1ea1 em xin l\u1ed7i \u1ea1. D\u1ea1 v\u1eady hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u1eea. \u1eea.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y...\nClient: \u1eeam, nh\u01b0 qu\u1ef9 tr\u01b0\u1eddng h\u1ecdc.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n...\nClient: Hai m\u01b0\u01a1i b\u00e1t.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau km r\u1ed3i \u1ea1?\nClient: 24 v\u1ea1n.\nAgent: D\u1ea1 hai m\u01b0\u01a1i b\u1ed1n v\u1ea1n ...\nClient: M\u00e0y \u0111ang nh\u1eafn tin, m\u00ecnh nh\u1eafn tin r\u1ed3i \u0111\u1ea5y.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i s\u1ed1 ODO c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 hai tr\u0103m b\u1ed1n m\u01b0\u01a1i ngh\u00ecn kilomet \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eea.\nAgent: D\u1ea1 em ghi nh\u1eadn hai tr\u0103m b\u1ed1n m\u01b0\u01a1i ngh\u00ecn kilomet r\u1ed3i \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, kh\u00f4ng.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 v\u00e2ng. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: \u1edc, kh\u00f4ng \u00e0. \u1eeam, m\u1ed9t r\u1ee7 th\u00ec \u0111\u00e2u. \u1eeam.\nAgent: D\u1ea1 em hi\u1ec3u \u1ea1. D\u1ea1 m\u00ecnh c\u00f3 nh\u1eafm ch\u1eebng s\u1ebd b\u00e1n xe n\u00e0y ...\nClient: \u1eeam, m\u00ecnh c\u0169ng \u0111ang h\u1ecfi, h\u1ecfi cho tr\u1ea3 th\u00f4i.\nAgent: D\u1ea1 m\u00ecnh c\u00f3 nh\u1eafm ch\u1eebng s\u1ebd b\u00e1n xe n\u00e0y trong kho\u1ea3ng gi\u00e1 bao nhi\u00eau ch\u01b0a \u1ea1 \u0111\u1ec3 b\u00ean em h\u1ed7 tr\u1ee3 k\u1ebft n\u1ed1i t\u1ed1t h\u01a1n \u1ea1?\nClient: D\u1ea1, d\u1ea1 c\u00f3 \u0111\u01b0\u1ee3c, \u1edd, 380 tri\u1ec7u kh\u00f4ng?\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 ba tr\u0103m t\u00e1m m\u01b0\u01a1i tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: ...\nAgent: D\u1ea1 em ch\u01b0a nghe \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i t\u1eeb m\u00ecnh, em xin ph\u00e9p chuy\u1ec3n sang c\u00e2u ti\u1ebfp theo nh\u00e9 \u1ea1.\nClient: ...\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1!..."
}
▸ Output
{
"asking_price": "380000000",
"car_history": "Kh\u00f4ng va ch\u1ea1m n\u1eb7ng, kh\u00f4ng ng\u1eadp n\u01b0\u1edbc",
"fee_confirmed": "FALSE",
"info_score": 6,
"intention": "SLOW",
"is_closing": false,
"is_owner": "CH\u00cdNH CH\u1ee6",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "B\u00ecnh D\u01b0\u01a1ng",
"odo": "240000",
"sale_reason": "CH\u01afA R\u00d5",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi g\u1eb7p \u0111\u00fang ch\u1ee7 xe Hyundai Accent 2022. Kh\u00e1ch cho bi\u1ebft ch\u01b0a c\u00f3 nhu c\u1ea7u b\u00e1n g\u1ea5p, ch\u1ec9 h\u1ecfi gi\u00e1. Agent \u0111\u00e3 x\u00e1c nh\u1eadn n\u0103m s\u1ea3n xu\u1ea5t, s\u1ed1 km, t\u00ecnh tr\u1ea1ng vay, v\u00e0 gi\u00e1 mong mu\u1ed1n 380 tri\u1ec7u. Tuy nhi\u00ean, agent ch\u01b0a x\u00e1c nh\u1eadn Zalo, ch\u01b0a n\u00f3i ph\u00ed d\u1ecbch v\u1ee5, v\u00e0 ch\u01b0a \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i. Kh\u00e1ch kh\u00f4ng ph\u1ea3n h\u1ed3i khi agent \u0111\u1ecdc l\u1ea1i gi\u00e1, d\u1eabn \u0111\u1ebfn cu\u1ed9c g\u1ecdi ch\u01b0a ho\u00e0n t\u1ea5t c\u00e1c b\u01b0\u1edbc closing.",
"year": "2022",
"zalo_status": "FALSE"
}
✓
SLACK_POST
635ms
06/08 19:12
▸ Input
{
"sales_slack_id": "U091Q85GLTX",
"sku": "FB-LK6VHJ4K",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi g\u1eb7p \u0111\u00fang ch\u1ee7 xe Hyundai Accent 2022. Kh\u00e1ch cho bi\u1ebft ch\u01b0a c\u00f3 nhu c\u1ea7u b\u00e1n g\u1ea5p, ch\u1ec9 h\u1ecfi gi\u00e1. Agent \u0111\u00e3 x\u00e1c nh\u1eadn n\u0103m s\u1ea3n xu\u1ea5t, s\u1ed1 km, t\u00ecnh tr\u1ea1ng vay, v\u00e0 gi\u00e1 mong mu\u1ed1n 380 tri\u1ec7u. Tuy nhi\u00ean, agent ch\u01b0a x\u00e1c nh\u1eadn Zalo, ch\u01b0a n\u00f3i ph\u00ed d\u1ecbch v\u1ee5, v\u00e0 ch\u01b0a \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i. Kh\u00e1ch kh\u00f4ng ph\u1ea3n h\u1ed3i khi agent \u0111\u1ecdc l\u1ea1i gi\u00e1, d\u1eabn \u0111\u1ebfn cu\u1ed9c g\u1ecdi ch\u01b0a ho\u00e0n t\u1ea5t c\u00e1c b\u01b0\u1edbc closing."
}
▸ Output
{
"posted": true,
"thread_ts": "1786017978.244879"
}
✓
CRM_APIS
499ms
06/08 19:12
✓
CRM_ACTIVITIES
291ms
06/08 19:12
✓
SLACK_AUDIO
5.2s
06/08 19:12
✓
UPDATE_CLOSING
985ms
06/08 19:12
{
"is_closing": false,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Đức Lê Accent đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe Hyundai Accent 2022 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Chắc rồi. Agent: Dạ xe mình... Client: Đúng rồi, nhưng mà mình đang hỏi, hỏi xem giá thôi, chưa, chưa, chưa có, ấy, chưa, chưa, chưa, chưa bán. Agent: Dạ em hiểu ạ. Dạ vậy xe mình hiện có còn vay góp ngân hàng không ạ? Client: Ừm. Không, xe, ờ, không, không. Agent: Dạ vâng. Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai không hai hai phải không anh? Client: Có. Ừ. Agent: Dạ em thấy ... Client: Ừm, cuối hai không hai hai á. Agent: Dạ vâng. Dạ em thấy địa chỉ của anh ở thành phố Hồ Chí Minh, không biết cụ thể mình ở quận nào ạ? Client: Dạ, thành phố. Mình ở, ờ, Bình Dương. Agent: Dạ vâng, em xin ... Client: Dịp bao? Agent: Dạ em xin lỗi ạ. Dạ vậy hiện tại xe mình đang ở khu vực nào ạ? Client: Ừ. Ừ. Agent: Dạ xe mình hiện đã chạy... Client: Ừm, như quỹ trường học. Agent: Dạ xe mình hiện... Client: Hai mươi bát. Agent: dạ, em nắm thông tin của mình ạ! Dạ xe mình hiện đã chạy khoảng bao nhiêu km rồi ạ? Client: 24 vạn. Agent: Dạ hai mươi bốn vạn ... Client: Mày đang nhắn tin, mình nhắn tin rồi đấy. Agent: dạ, em nắm thông tin của mình ạ! Dạ em xin phép đọc lại số ODO của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ hai trăm bốn mươi nghìn kilomet đúng không ạ? Client: Ừ. Agent: Dạ em ghi nhận hai trăm bốn mươi nghìn kilomet rồi ạ. Dạ không biết xe mình có từng va chạm nặng hay bị ngập nước gì không ạ? Client: Không, không. Agent: dạ, em nắm thông tin của mình ạ! Dạ vâng. Dạ anh bán xe lần này vì lý do gì ạ? Client: Ờ, không à. Ừm, một rủ thì đâu. Ừm. Agent: Dạ em hiểu ạ. Dạ mình có nhắm chừng sẽ bán xe này ... Client: Ừm, mình cũng đang hỏi, hỏi cho trả thôi. Agent: Dạ mình có nhắm chừng sẽ bán xe này trong khoảng giá bao nhiêu chưa ạ để bên em hỗ trợ kết nối tốt hơn ạ? Client: Dạ, dạ có được, ờ, 380 triệu không? Agent: Dạ em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ ba trăm tám mươi triệu đúng không ạ? Client: ... Agent: Dạ em chưa nghe được phản hồi từ mình, em xin phép chuyển sang câu tiếp theo nhé ạ. Client: ... Agent: dạ, em nắm thông tin của mình ạ!...