d7ddf99b-af82-4554-adaa-6d85035a426b
FAILED
Time
23/09/2026 17:47:39
Duration
2m 39s
Campaign
-
Conversation ID
conv_5901m36y3nbkeer8j4mhrjtrg1me
Recording
AI Extraction
odo
CHƯA RÕ
loan
CHƯA RÕ
year
CHƯA RÕ
status
FAILED
summary
-
is_owner
CHƯA RÕ
location
CHƯA RÕ
intention
SLOW
is_silent
-
info_score
-
is_closing
True
car_history
CHƯA RÕ
sale_reason
CHƯA RÕ
zalo_status
CHƯA RÕ
asking_price
CHƯA RÕ
fee_confirmed
FALSE
Execution Steps
✓
FIND_LEAD
423ms
23/09 17:47
▸ Input
{
"phone": "0877877280"
}
▸ Output
{
"car_brand": "Toyota",
"car_model": "veloz top 17v",
"lead_id": "d7ddf99b-af82-4554-adaa-6d85035a426b",
"name": "Thanh H\u01b0ng",
"sales": "U0C19GU3XE1",
"sku": "FB-7CBEDRK6"
}
✓
FILTER_SALES
3ms
23/09 17:47
▸ Input
{
"sales_slack_id": "U0C19GU3XE1"
}
▸ Output
{
"decision": "CALL"
}
✓
PREPARE_CALL
1m 4s
23/09 17:48
▸ Input
{
"car_brand": "Toyota",
"car_model": "veloz top 17v",
"name": "Thanh H\u01b0ng",
"sku": "FB-7CBEDRK6"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1790160337.794999",
"variables": {
"anh_chi": "anh",
"car_make": "Toyota veloz top 17v",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Thanh H\u01b0ng"
}
}
✓
OUTBOUND_CALL
8.4s
23/09 17:48
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0877877280",
"variables": {
"anh_chi": "anh",
"car_make": "Toyota veloz top 17v",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Thanh H\u01b0ng"
}
}
▸ Output
{
"conversation_id": "conv_5901m36y3nbkeer8j4mhrjtrg1me",
"raw": {
"conversation_id": "conv_5901m36y3nbkeer8j4mhrjtrg1me",
"message": "Outbound call initiated",
"sip_call_id": "SCL_xPwMTMkSkNFX",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
4m 0s
23/09 17:52
▸ Input
{
"conversation_id": "conv_5901m36y3nbkeer8j4mhrjtrg1me"
}
▸ Output
{
"duration_secs": 159,
"status": "done"
}
✓
TRANSCRIPT
23/09 17:52
▸ Input
{
"raw_turns": 27
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Thanh H\u01b0ng \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Toyota veloz top 17v \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 xe ...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, xe tr\u1ea3 h\u1ebft r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u0111\u00e3 tr\u1ea3 h\u1ebft ng\u00e2n h\u00e0ng r\u1ed3i \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi b\u1ea3y ph\u1ea3i kh\u00f4ng anh?\nClient: N\u0103m 2017. Hai kh\u00f4ng hai t\u01b0 \u0111i \u0111\u01b0\u1ee3c 17 v\u1ea1n.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u0111\u1eddi hai kh\u00f4ng m\u01b0\u1eddi b\u1ea3y \u1ea1. D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng m\u1ed9t tr\u0103m b\u1ea3y m\u01b0\u01a1i ngh\u00ecn km, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: G\u00ec l\u00e0m sao \u0111\u1ea5y? Xe \u0111\u1eddi hai kh\u00f4ng hai t\u01b0, hai kh\u00f4ng hai hai m\u1edbi c\u00f3 lo\u1ea1i xe \u0111\u1ea5y, sao l\u1ea1i hai kh\u00f4ng m\u01b0\u1eddi b\u1ea3y \u0111\u00e2y n\u00e0o? Xe \u0111i \u0111\u01b0\u1ee3c m\u01b0\u1eddi b\u1ea3y v\u1ea1n, \u0111\u1eddi hai kh\u00f4ng hai t\u01b0 nh\u00e1.\nAgent: D\u1ea1 em xin l\u1ed7i anh, ch\u1eafc em nghe nh\u1ea7m th\u00f4ng tin \u1ea1. D\u1ea1 xe m\u00ecnh \u0111\u1eddi hai kh\u00f4ng hai t\u01b0 v\u00e0 \u0111\u00e3 ch\u1ea1y \u0111\u01b0\u1ee3c m\u1ed9t tr\u0103m b\u1ea3y m\u01b0\u01a1i ngh\u00ecn km, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: Th\u00ec c\u00f3 b\u1edbt nh\u1eb9 \u1edf \u0111\u1ea7u \u0111\u00edt m\u1ed9t t\u00ed th\u00f4i th\u00ec \u0111\u00e3 x\u01a1m l\u1ea1i h\u1ebft r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn xe c\u00f3 va ch\u1ea1m nh\u1eb9 \u1edf \u0111\u1ea7u v\u00e0 \u0111u\u00f4i xe \u0111\u00e3 \u0111\u01b0\u1ee3c x\u1eed l\u00fd r\u1ed3i \u1ea1. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: D\u1ea1, kh\u00f4ng c\u1ea7n d\u00f9ng n\u1eefa n\u00ean b\u00e1n th\u00f4i.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00fd do b\u00e1n xe c\u1ee7a m\u00ecnh l\u00e0 kh\u00f4ng c\u00f2n nhu c\u1ea7u s\u1eed d\u1ee5ng n\u1eefa \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: \u00c0, m\u1ed9t tu\u1ea7n \u00e0, c\u00f3 t\u00ed c\u0169ng \u0111\u01b0\u1ee3c.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u00ecnh mu\u1ed1n b\u00e1n xe trong kho\u1ea3ng m\u1ed9t tu\u1ea7n t\u1edbi \u1ea1. D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: \u1eeam, ch\u1eafc kho\u1ea3ng 500 g\u00ec \u0111\u00f3.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 n\u0103m tr\u0103m tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n n\u0103m tr\u0103m tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. B\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi...\nClient: R\u1ed3i. OK \u1ea1.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh \u0111\u00e3 l\u1eafng nghe \u1ea1. Em s\u1ebd chuy\u1ec3n th\u00f4ng tin c\u1ee7a m\u00ecnh cho chuy\u00ean vi\u00ean Vu-Ca \u0111\u1ec3 h\u1ed7 tr\u1ee3 anh t\u1ed1t nh\u1ea5t \u1ea1. Ch\u00fac anh m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1!",
"length": 2261,
"turns": 25
}
✓
AI_EXTRACTION
1m 57s
23/09 17:54
▸ Input
{
"model": "deepseek-v4.1-flash:cloud",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Thanh H\u01b0ng \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Toyota veloz top 17v \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 xe ...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, xe tr\u1ea3 h\u1ebft r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u0111\u00e3 tr\u1ea3 h\u1ebft ng\u00e2n h\u00e0ng r\u1ed3i \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi b\u1ea3y ph\u1ea3i kh\u00f4ng anh?\nClient: N\u0103m 2017. Hai kh\u00f4ng hai t\u01b0 \u0111i \u0111\u01b0\u1ee3c 17 v\u1ea1n.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u0111\u1eddi hai kh\u00f4ng m\u01b0\u1eddi b\u1ea3y \u1ea1. D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng m\u1ed9t tr\u0103m b\u1ea3y m\u01b0\u01a1i ngh\u00ecn km, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: G\u00ec l\u00e0m sao \u0111\u1ea5y? Xe \u0111\u1eddi hai kh\u00f4ng hai t\u01b0, hai kh\u00f4ng hai hai m\u1edbi c\u00f3 lo\u1ea1i xe \u0111\u1ea5y, sao l\u1ea1i hai kh\u00f4ng m\u01b0\u1eddi b\u1ea3y \u0111\u00e2y n\u00e0o? Xe \u0111i \u0111\u01b0\u1ee3c m\u01b0\u1eddi b\u1ea3y v\u1ea1n, \u0111\u1eddi hai kh\u00f4ng hai t\u01b0 nh\u00e1.\nAgent: D\u1ea1 em xin l\u1ed7i anh, ch\u1eafc em nghe nh\u1ea7m th\u00f4ng tin \u1ea1. D\u1ea1 xe m\u00ecnh \u0111\u1eddi hai kh\u00f4ng hai t\u01b0 v\u00e0 \u0111\u00e3 ch\u1ea1y \u0111\u01b0\u1ee3c m\u1ed9t tr\u0103m b\u1ea3y m\u01b0\u01a1i ngh\u00ecn km, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: Th\u00ec c\u00f3 b\u1edbt nh\u1eb9 \u1edf \u0111\u1ea7u \u0111\u00edt m\u1ed9t t\u00ed th\u00f4i th\u00ec \u0111\u00e3 x\u01a1m l\u1ea1i h\u1ebft r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn xe c\u00f3 va ch\u1ea1m nh\u1eb9 \u1edf \u0111\u1ea7u v\u00e0 \u0111u\u00f4i xe \u0111\u00e3 \u0111\u01b0\u1ee3c x\u1eed l\u00fd r\u1ed3i \u1ea1. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: D\u1ea1, kh\u00f4ng c\u1ea7n d\u00f9ng n\u1eefa n\u00ean b\u00e1n th\u00f4i.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00fd do b\u00e1n xe c\u1ee7a m\u00ecnh l\u00e0 kh\u00f4ng c\u00f2n nhu c\u1ea7u s\u1eed d\u1ee5ng n\u1eefa \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: \u00c0, m\u1ed9t tu\u1ea7n \u00e0, c\u00f3 t\u00ed c\u0169ng \u0111\u01b0\u1ee3c.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u00ecnh mu\u1ed1n b\u00e1n xe trong kho\u1ea3ng m\u1ed9t tu\u1ea7n t\u1edbi \u1ea1. D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: \u1eeam, ch\u1eafc kho\u1ea3ng 500 g\u00ec \u0111\u00f3.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 n\u0103m tr\u0103m tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n n\u0103m tr\u0103m tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. B\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi...\nClient: R\u1ed3i. OK \u1ea1.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh \u0111\u00e3 l\u1eafng nghe \u1ea1. Em s\u1ebd chuy\u1ec3n th\u00f4ng tin c\u1ee7a m\u00ecnh cho chuy\u00ean vi\u00ean Vu-Ca \u0111\u1ec3 h\u1ed7 tr\u1ee3 anh t\u1ed1t nh\u1ea5t \u1ea1. Ch\u00fac anh m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1!"
}
▸ Output
{
"asking_price": "CH\u01afA R\u00d5",
"car_history": "CH\u01afA R\u00d5",
"fee_confirmed": "FALSE",
"info_score": 0,
"intention": "SLOW",
"is_closing": true,
"is_owner": "CH\u01afA R\u00d5",
"is_silent": false,
"loan": "CH\u01afA R\u00d5",
"location": "CH\u01afA R\u00d5",
"odo": "CH\u01afA R\u00d5",
"sale_reason": "CH\u01afA R\u00d5",
"status": "FAILED",
"summary": "",
"year": "CH\u01afA R\u00d5",
"zalo_status": "CH\u01afA R\u00d5"
}
✓
SLACK_POST
725ms
23/09 17:54
▸ Input
{
"sales_slack_id": "U0C19GU3XE1",
"sku": "FB-7CBEDRK6",
"status": "FAILED",
"summary": ""
}
▸ Output
{
"posted": true,
"thread_ts": "1790160337.794999"
}
✓
CRM_APIS
298ms
23/09 17:54
✓
CRM_ACTIVITIES
205ms
23/09 17:54
✓
SLACK_AUDIO
3.4s
23/09 17:54
✓
UPDATE_CLOSING
370ms
23/09 17:54
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Thanh Hưng đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe Toyota veloz top 17v ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Đúng rồi ạ. Agent: Dạ xe ... Client: Đúng rồi. Agent: Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: Không, xe trả hết rồi. Agent: Dạ em ghi nhận xe mình đã trả hết ngân hàng rồi ạ. Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai không mười bảy phải không anh? Client: Năm 2017. Hai không hai tư đi được 17 vạn. Agent: Dạ em ghi nhận xe mình đời hai không mười bảy ạ. Dạ em thấy xe đã chạy khoảng một trăm bảy mươi nghìn km, đúng không ạ? Client: Gì làm sao đấy? Xe đời hai không hai tư, hai không hai hai mới có loại xe đấy, sao lại hai không mười bảy đây nào? Xe đi được mười bảy vạn, đời hai không hai tư nhá. Agent: Dạ em xin lỗi anh, chắc em nghe nhầm thông tin ạ. Dạ xe mình đời hai không hai tư và đã chạy được một trăm bảy mươi nghìn km, đúng không ạ? Client: Đúng rồi. Agent: Dạ trong quá trình sử dụng, xe mình chắc chưa phát sinh đâm đụng hay ngập nước đúng không anh ha? Client: Thì có bớt nhẹ ở đầu đít một tí thôi thì đã xơm lại hết rồi. Agent: Dạ em ghi nhận xe có va chạm nhẹ ở đầu và đuôi xe đã được xử lý rồi ạ. Dạ anh bán xe lần này vì lý do gì ạ? Client: Dạ, không cần dùng nữa nên bán thôi. Agent: Dạ em ghi nhận lý do bán xe của mình là không còn nhu cầu sử dụng nữa ạ. Dạ hiện tại anh có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn ạ? Client: À, một tuần à, có tí cũng được. Agent: Dạ em ghi nhận mình muốn bán xe trong khoảng một tuần tới ạ. Dạ anh mong muốn bán xe này với mức giá khoảng bao nhiêu ạ? Client: Ừm, chắc khoảng 500 gì đó. Agent: Dạ em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ năm trăm triệu đúng không ạ? Client: Đúng rồi ạ. Agent: Dạ em ghi nhận mức giá mong muốn năm trăm triệu của mình rồi ạ. Bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người... Client: Rồi. OK ạ. Agent: Dạ em cảm ơn anh đã lắng nghe ạ. Em sẽ chuyển thông tin của mình cho chuyên viên Vu-Ca để hỗ trợ anh tốt nhất ạ. Chúc anh một ngày tốt lành ạ!