c7d07b46-39f0-4994-93b6-b6544e34a1c1
CALL BACK
Time
17/08/2026 18:51:28
Duration
2m 7s
Campaign
-
Conversation ID
conv_0901m07s02kpekwaswv74p0th7gj
Recording
AI Extraction
odo
43000
loan
KHÔNG VAY NGÂN HÀNG
year
2022
status
CALL BACK
summary
Cuộc gọi giữa agent Mỹ Linh và anh Kim Quốc Lập về việc bán xe Toyota Wigo 2022. Anh Lập cho biết xe đã sang tên chính chủ, không vay ngân hàng, ở Quận 12, đã chạy 43,000 km, không có va chạm hay ngập nước. Anh muốn đổi xe khác và chưa có kế hoạch bán gấp. Anh chưa đưa ra giá mong muốn và agent chưa xác nhận Zalo, chưa nói phí dịch vụ hay hướng dẫn cuối. Cuộc gọi cần được gọi lại để hoàn thiện thông tin.
is_owner
MUA LẠI ĐÃ SANG TÊN
location
Thành phố Hồ Chí Minh, Quận 12
intention
SLOW
is_silent
-
info_score
8
is_closing
True
car_history
Xe không có va chạm nặng hay ngập nước.
sale_reason
Anh muốn đổi xe khác
zalo_status
FALSE
asking_price
CHƯA RÕ
fee_confirmed
FALSE
Execution Steps
✓
FIND_LEAD
17ms
17/08 18:51
▸ Input
{
"phone": "0794243020"
}
▸ Output
{
"car_brand": "Toyota",
"car_model": "Wigo",
"lead_id": "c7d07b46-39f0-4994-93b6-b6544e34a1c1",
"name": "Kim Qu\u1ed1c L\u1eadp",
"sales": "U08JSDW96JF",
"sku": "FB-88WRU3BH"
}
✓
FILTER_SALES
15ms
17/08 18:51
▸ Input
{
"sales_slack_id": "U08JSDW96JF"
}
▸ Output
{
"decision": "CALL"
}
✓
PREPARE_CALL
4.8s
17/08 18:51
▸ Input
{
"car_brand": "Toyota",
"car_model": "Wigo",
"name": "Kim Qu\u1ed1c L\u1eadp",
"sku": "FB-88WRU3BH"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1786967373.620919",
"variables": {
"anh_chi": "anh",
"car_make": "Toyota Wigo 2022",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Kim Qu\u1ed1c L\u1eadp"
}
}
✓
OUTBOUND_CALL
8.8s
17/08 18:51
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0794243020",
"variables": {
"anh_chi": "anh",
"car_make": "Toyota Wigo 2022",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Kim Qu\u1ed1c L\u1eadp"
}
}
▸ Output
{
"conversation_id": "conv_0901m07s02kpekwaswv74p0th7gj",
"raw": {
"conversation_id": "conv_0901m07s02kpekwaswv74p0th7gj",
"message": "Outbound call initiated",
"sip_call_id": "SCL_6bC2UnDJeLpJ",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
4m 0s
17/08 18:55
▸ Input
{
"conversation_id": "conv_0901m07s02kpekwaswv74p0th7gj"
}
▸ Output
{
"duration_secs": 127,
"status": "done"
}
✓
TRANSCRIPT
17/08 18:55
▸ Input
{
"raw_turns": 25
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Kim Qu\u1ed1c L\u1eadp \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Toyota Wigo 2022 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: D\u1ea1, \u1eeb, \u1eeb, \u1eeb, \u1eeb. \u00c0, anh mua l\u01b0\u1edbt em \u1ea1.\nAgent: D\u1ea1, anh mua l\u01b0\u1edbt. ...\nClient: Anh, anh, anh mua \u0111\u01b0\u1ee3c-- \u1eebm.\nAgent: D\u1ea1, v\u1eady hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n...\nClient: Sang r\u1ed3i em. Sang r\u1ed3i, sang r\u1ed3i, sang t\u00ean ch\u00ednh ch\u1ee7 r\u1ed3i.\nAgent: D\u1ea1, v\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, kh\u00f4ng.\nAgent: D\u1ea1, em ghi nh\u1eadn \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai hai ph\u1ea3i kh\u00f4ng anh?\nClient: \u1eea.\nAgent: D\u1ea1, em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: Qu\u1eadn 12, em \u01a1i.\nAgent: D\u1ea1, em ghi nh\u1eadn qu\u1eadn M\u01b0\u1eddi Hai \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: B\u1ed1n m\u01b0\u01a1i ba ng\u00e0n r\u1ed3i em \u01a1i.\nAgent: D\u1ea1, b\u1ed1n m\u01b0\u01a1i ba ng\u00e0n kilomet. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: C\u00f2n kh\u00f4ng c\u00f3 v\u1ea5n \u0111\u1ec1 g\u00ec.\nAgent: D\u1ea1, em ghi nh\u1eadn \u1ea1. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: Anh mu\u1ed1n \u0111\u1ed5i xe kh\u00e1c kh\u00f4ng \u1ea1?\nAgent: D\u1ea1, anh mu\u1ed1n \u0111\u1ed5i xe kh\u00e1c. Kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: C\u00e1i n\u00e0y anh, \u1edd, c\u00e1i n\u00e0y anh kh\u00f4ng n\u00f3i, n\u00f3i v\u1ec1 v\u1ea5n \u0111\u1ec1 mua b\u00e1n xe th\u00f4i em \u01a1i, c\u00f2n c\u00e1i chuy\u1ec7n \u0111\u00f3 anh kh\u00f4ng n\u00f3i \u0111\u01b0\u1ee3c.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, em hi\u1ec3u \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: Th\u1ebf khi n\u00e0o m\u00e0 c\u00f3 gi\u00e1 c\u1ea3 h\u1ee3p l\u00fd th\u00ec anh b\u00e1n th\u00f4i.\nAgent: D\u1ea1, v\u1eady anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: Th\u00ec b\u00e2y-b\u00e2y-b\u00e2y-b\u00e2y gi\u1edd em m\u1edbi h\u1ecfi, b\u00ean \u0111\u1ecbnh gi\u00e1 em m\u00e0. B\u00e2y gi\u1edd em l\u1ea1i h\u1ecfi ng\u01b0\u1ee3c anh l\u1ea1i th\u00ec l\u00e0m g\u00ec?\nAgent: D\u1ea1, em xin l\u1ed7i \u1ea1. D\u1ea1 m\u00ecnh c\u00f3 nh\u1eafm...",
"length": 1835,
"turns": 25
}
✓
AI_EXTRACTION
29.2s
17/08 18:56
▸ Input
{
"model": "deepseek-v4-flash:0731-cloud",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Kim Qu\u1ed1c L\u1eadp \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Toyota Wigo 2022 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: D\u1ea1, \u1eeb, \u1eeb, \u1eeb, \u1eeb. \u00c0, anh mua l\u01b0\u1edbt em \u1ea1.\nAgent: D\u1ea1, anh mua l\u01b0\u1edbt. ...\nClient: Anh, anh, anh mua \u0111\u01b0\u1ee3c-- \u1eebm.\nAgent: D\u1ea1, v\u1eady hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n...\nClient: Sang r\u1ed3i em. Sang r\u1ed3i, sang r\u1ed3i, sang t\u00ean ch\u00ednh ch\u1ee7 r\u1ed3i.\nAgent: D\u1ea1, v\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, kh\u00f4ng.\nAgent: D\u1ea1, em ghi nh\u1eadn \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai hai ph\u1ea3i kh\u00f4ng anh?\nClient: \u1eea.\nAgent: D\u1ea1, em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: Qu\u1eadn 12, em \u01a1i.\nAgent: D\u1ea1, em ghi nh\u1eadn qu\u1eadn M\u01b0\u1eddi Hai \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: B\u1ed1n m\u01b0\u01a1i ba ng\u00e0n r\u1ed3i em \u01a1i.\nAgent: D\u1ea1, b\u1ed1n m\u01b0\u01a1i ba ng\u00e0n kilomet. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: C\u00f2n kh\u00f4ng c\u00f3 v\u1ea5n \u0111\u1ec1 g\u00ec.\nAgent: D\u1ea1, em ghi nh\u1eadn \u1ea1. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: Anh mu\u1ed1n \u0111\u1ed5i xe kh\u00e1c kh\u00f4ng \u1ea1?\nAgent: D\u1ea1, anh mu\u1ed1n \u0111\u1ed5i xe kh\u00e1c. Kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: C\u00e1i n\u00e0y anh, \u1edd, c\u00e1i n\u00e0y anh kh\u00f4ng n\u00f3i, n\u00f3i v\u1ec1 v\u1ea5n \u0111\u1ec1 mua b\u00e1n xe th\u00f4i em \u01a1i, c\u00f2n c\u00e1i chuy\u1ec7n \u0111\u00f3 anh kh\u00f4ng n\u00f3i \u0111\u01b0\u1ee3c.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, em hi\u1ec3u \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: Th\u1ebf khi n\u00e0o m\u00e0 c\u00f3 gi\u00e1 c\u1ea3 h\u1ee3p l\u00fd th\u00ec anh b\u00e1n th\u00f4i.\nAgent: D\u1ea1, v\u1eady anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: Th\u00ec b\u00e2y-b\u00e2y-b\u00e2y-b\u00e2y gi\u1edd em m\u1edbi h\u1ecfi, b\u00ean \u0111\u1ecbnh gi\u00e1 em m\u00e0. B\u00e2y gi\u1edd em l\u1ea1i h\u1ecfi ng\u01b0\u1ee3c anh l\u1ea1i th\u00ec l\u00e0m g\u00ec?\nAgent: D\u1ea1, em xin l\u1ed7i \u1ea1. D\u1ea1 m\u00ecnh c\u00f3 nh\u1eafm..."
}
▸ Output
{
"asking_price": "CH\u01afA R\u00d5",
"car_history": "Xe kh\u00f4ng c\u00f3 va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc.",
"fee_confirmed": "FALSE",
"info_score": 8,
"intention": "SLOW",
"is_closing": true,
"is_owner": "MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, Qu\u1eadn 12",
"odo": "43000",
"sale_reason": "Anh mu\u1ed1n \u0111\u1ed5i xe kh\u00e1c",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi gi\u1eefa agent M\u1ef9 Linh v\u00e0 anh Kim Qu\u1ed1c L\u1eadp v\u1ec1 vi\u1ec7c b\u00e1n xe Toyota Wigo 2022. Anh L\u1eadp cho bi\u1ebft xe \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7, kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u1edf Qu\u1eadn 12, \u0111\u00e3 ch\u1ea1y 43,000 km, kh\u00f4ng c\u00f3 va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc. Anh mu\u1ed1n \u0111\u1ed5i xe kh\u00e1c v\u00e0 ch\u01b0a c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n g\u1ea5p. Anh ch\u01b0a \u0111\u01b0a ra gi\u00e1 mong mu\u1ed1n v\u00e0 agent ch\u01b0a x\u00e1c nh\u1eadn Zalo, ch\u01b0a n\u00f3i ph\u00ed d\u1ecbch v\u1ee5 hay h\u01b0\u1edbng d\u1eabn cu\u1ed1i. Cu\u1ed9c g\u1ecdi c\u1ea7n \u0111\u01b0\u1ee3c g\u1ecdi l\u1ea1i \u0111\u1ec3 ho\u00e0n thi\u1ec7n th\u00f4ng tin.",
"year": "2022",
"zalo_status": "FALSE"
}
✓
SLACK_POST
693ms
17/08 18:56
▸ Input
{
"sales_slack_id": "U08JSDW96JF",
"sku": "FB-88WRU3BH",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi gi\u1eefa agent M\u1ef9 Linh v\u00e0 anh Kim Qu\u1ed1c L\u1eadp v\u1ec1 vi\u1ec7c b\u00e1n xe Toyota Wigo 2022. Anh L\u1eadp cho bi\u1ebft xe \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7, kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u1edf Qu\u1eadn 12, \u0111\u00e3 ch\u1ea1y 43,000 km, kh\u00f4ng c\u00f3 va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc. Anh mu\u1ed1n \u0111\u1ed5i xe kh\u00e1c v\u00e0 ch\u01b0a c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n g\u1ea5p. Anh ch\u01b0a \u0111\u01b0a ra gi\u00e1 mong mu\u1ed1n v\u00e0 agent ch\u01b0a x\u00e1c nh\u1eadn Zalo, ch\u01b0a n\u00f3i ph\u00ed d\u1ecbch v\u1ee5 hay h\u01b0\u1edbng d\u1eabn cu\u1ed1i. Cu\u1ed9c g\u1ecdi c\u1ea7n \u0111\u01b0\u1ee3c g\u1ecdi l\u1ea1i \u0111\u1ec3 ho\u00e0n thi\u1ec7n th\u00f4ng tin."
}
▸ Output
{
"posted": true,
"thread_ts": "1786967373.620919"
}
✓
CRM_APIS
248ms
17/08 18:56
✓
CRM_ACTIVITIES
175ms
17/08 18:56
✓
SLACK_AUDIO
3.5s
17/08 18:56
✓
UPDATE_CLOSING
951ms
17/08 18:56
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Kim Quốc Lập đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe Toyota Wigo 2022 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Dạ, ừ, ừ, ừ, ừ. À, anh mua lướt em ạ. Agent: Dạ, anh mua lướt. ... Client: Anh, anh, anh mua được-- ừm. Agent: Dạ, vậy hiện tại xe mình đã sang tên chính chủ chưa hay còn đứng ủy quyền... Client: Sang rồi em. Sang rồi, sang rồi, sang tên chính chủ rồi. Agent: Dạ, vậy xe mình hiện có còn vay góp ngân hàng không ạ? Client: Không, không. Agent: Dạ, em ghi nhận ạ. Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai không hai hai phải không anh? Client: Ừ. Agent: Dạ, em thấy địa chỉ của anh ở Thành phố Hồ Chí Minh, không biết cụ thể mình ở quận nào ạ? Client: Quận 12, em ơi. Agent: Dạ, em ghi nhận quận Mười Hai ạ. Dạ xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: Bốn mươi ba ngàn rồi em ơi. Agent: Dạ, bốn mươi ba ngàn kilomet. Dạ không biết xe mình có từng va chạm nặng hay bị ngập nước gì không ạ? Client: Còn không có vấn đề gì. Agent: Dạ, em ghi nhận ạ. Dạ anh bán xe lần này vì lý do gì ạ? Client: Anh muốn đổi xe khác không ạ? Agent: Dạ, anh muốn đổi xe khác. Không biết mình đã tìm hiểu hay đặt cọc mẫu xe nào chưa ạ? Client: Cái này anh, ờ, cái này anh không nói, nói về vấn đề mua bán xe thôi em ơi, còn cái chuyện đó anh không nói được. Agent: dạ, em nắm thông tin của mình ạ! Dạ, em hiểu ạ. Dạ hiện tại anh có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn ạ? Client: Thế khi nào mà có giá cả hợp lý thì anh bán thôi. Agent: Dạ, vậy anh mong muốn bán xe này với mức giá khoảng bao nhiêu ạ? Client: Thì bây-bây-bây-bây giờ em mới hỏi, bên định giá em mà. Bây giờ em lại hỏi ngược anh lại thì làm gì? Agent: Dạ, em xin lỗi ạ. Dạ mình có nhắm...