919cb6c3-6e69-444a-88d6-65838b444e80
REFUSED
Time
05/08/2026 10:56:42
Duration
3m 59s
Campaign
-
Conversation ID
conv_3301kz8123gkfe4r6q41w8820ze9
Recording
AI Extraction
odo
76000
loan
CÒN VAY NGÂN HÀNG
year
2024
status
REFUSED
summary
Cuộc gọi thành công với chủ xe Nguyễn Phúc Hải Vân. Xe VinFast VF5 2024, còn vay ngân hàng, đã chạy 76.000 km, có va quẹt nhẹ. Khách muốn bán trong 2-3 tháng với giá 360 triệu đồng. Agent đã xác nhận Zalo, đọc lại giá, nói phí dịch vụ 1% và hướng dẫn gửi ảnh. Khách đồng ý và không có thắc mắc.
is_owner
CHÍNH CHỦ
location
Thành phố Hồ Chí Minh, quận Bình Tân
intention
SLOW
is_silent
-
info_score
10
is_closing
True
car_history
Xe có va quẹt nhẹ, không ngập nước
sale_reason
Muốn đổi xe mới (Lumi)
zalo_status
TRUE
asking_price
360000000
fee_confirmed
TRUE
Execution Steps
✓
FIND_LEAD
364ms
05/08 10:56
▸ Input
{
"phone": "0905450299"
}
▸ Output
{
"car_brand": "vinfast",
"car_model": "vf5",
"lead_id": "919cb6c3-6e69-444a-88d6-65838b444e80",
"name": "Nguy\u1ec5n ph\u00fac H\u1ea3i v\u00e2n ",
"sales": "U08JSDW96JF",
"sku": "SKU-9TFMMK"
}
✓
PREPARE_CALL
3.7s
05/08 10:56
▸ Input
{
"car_brand": "vinfast",
"car_model": "vf5",
"name": "Nguy\u1ec5n ph\u00fac H\u1ea3i v\u00e2n ",
"sku": "SKU-9TFMMK"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1785902080.944389",
"variables": {
"anh_chi": "ch\u1ecb",
"car_make": "vinfast vf5 2024",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:Tr\u00ean 1 th\u00e1ng, l\u00fd do b\u00e1n: \u0110\u1ed5i xe m\u1edbi, odo: 768500, gi\u00e1 mong mu\u1ed1n: 360000000, v\u1ecb tr\u00ed: TP.HCM",
"user_name": "Nguy\u1ec5n ph\u00fac H\u1ea3i v\u00e2n "
}
}
✓
OUTBOUND_CALL
8.6s
05/08 10:56
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0905450299",
"variables": {
"anh_chi": "ch\u1ecb",
"car_make": "vinfast vf5 2024",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:Tr\u00ean 1 th\u00e1ng, l\u00fd do b\u00e1n: \u0110\u1ed5i xe m\u1edbi, odo: 768500, gi\u00e1 mong mu\u1ed1n: 360000000, v\u1ecb tr\u00ed: TP.HCM",
"user_name": "Nguy\u1ec5n ph\u00fac H\u1ea3i v\u00e2n "
}
}
▸ Output
{
"conversation_id": "conv_3301kz8123gkfe4r6q41w8820ze9",
"raw": {
"conversation_id": "conv_3301kz8123gkfe4r6q41w8820ze9",
"message": "Outbound call initiated",
"sip_call_id": "SCL_Mwijx3GXLMz6",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
8m 0s
05/08 11:04
▸ Input
{
"conversation_id": "conv_3301kz8123gkfe4r6q41w8820ze9"
}
▸ Output
{
"duration_secs": 239,
"status": "done"
}
✓
TRANSCRIPT
05/08 11:04
▸ Input
{
"raw_turns": 51
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i ch\u1ecb Nguy\u1ec5n ph\u00fac H\u1ea3i v\u00e2n \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe vinfast vf5 2024 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo, nghe h\u1ea3? \u0110\u00fang r\u1ed3i. \u00c0. \u00c0.\nAgent: D\u1ea1...\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n ch\u1ecb. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u1edc, v\u1eabn c\u00f2n.\nAgent: D\u1ea1 xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai t\u01b0 ph\u1ea3i kh\u00f4ng ch\u1ecb?\nClient: U\u1ea7y, \u1edd, anh l\u00e0 anh v\u1edbi c\u00f4 ch\u1ecb \u00e0?\nAgent: D\u1ea1 em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca \u1ea1.\nClient: OK.\nClient: \u1eeam, anh n\u00e0y anh c\u0169ng, \u1eebm, t\u00ednh tham kh\u1ea3o gi\u00e1 th\u00f4i, c\u00f3 khi-- c\u00f2n ch\u01b0a mu\u1ed1n b\u00e1n.\nAgent: D\u1ea1 em hi\u1ec3u \u1ea1. D\u1ea1 v\u1eady cho em x\u00e1c nh\u1eadn l\u1ea1i l\u00e0 xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai t\u01b0 ph\u1ea3i kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a ch\u1ecb \u1edf Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: \u1ede qu\u1eadn B\u00ecnh T\u00e2n em.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u1edf qu\u1eadn B\u00ecnh T\u00e2n \u1ea1. D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng b\u1ea3y tr\u0103m s\u00e1u m\u01b0\u01a1i t\u00e1m ngh\u00ecn n\u0103m tr\u0103m ki l\u00f4 m\u00e9t, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u00c0. \u00c0, m\u1ed9t b\u1ea3y m\u01b0\u01a1i ng\u00e0n.\nAgent: D\u1ea1 v\u1eady l\u00e0 m\u1ed9t tr\u0103m b\u1ea3y m\u01b0\u01a1i ngh\u00ecn ki l\u00f4...\nClient: Ch\u1eafc anh b\u1ea5m l\u1ed9n r\u1ed3i.\nAgent: D\u1ea1 v\u1eady...\nClient: Kh\u00f4ng, ch\u1ec9 c\u00f3 b\u1ea3y m\u01b0\u01a1i, \u1edd, b\u1ea3y m\u01b0\u01a1i s\u00e1u ngh\u00ecn \u00e0.\nAgent: D\u1ea1 v\u1eady l\u00e0 b\u1ea3y m\u01b0\u01a1i s\u00e1u ngh\u00ecn ki l\u00f4 m\u00e9t \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng ch\u1ecb ha?\nClient: \u00c0. \u1edc, ch\u1ec9 c\u00f3 b\u1ecb qua qu\u1ea1t nh\u1eb9 \u00e0.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe c\u00f3 va qu\u1eb9t nh\u1eb9 \u1ea1. D\u1ea1 em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec mu\u1ed1n \u0111\u1ed5i xe m\u1edbi, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: D\u1ea1. \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: Anh t\u00ecm hi\u1ec3u chi\u1ebfc Lumi m\u00f4 r\u1ed3i m\u00e0 ch\u01b0a c\u00f3 \u0111\u1eb7t c\u1ecdc anh.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i ch\u1ecb c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: Kh\u00f4ng, ch\u1eafc h\u01a1n th\u00e1ng, kho\u1ea3ng hai ba th\u00e1ng.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 kho\u1ea3ng hai \u0111\u1ebfn ba th\u00e1ng n\u1eefa m\u00ecnh b\u00e1n \u1ea1. D\u1ea1 em th\u1ea5y m\u1ee9c gi\u00e1 mong mu\u1ed1n ...\nClient: D\u1ea1.\nAgent: c\u1ee7a ch\u1ecb l\u00e0 ba tr\u0103m s\u00e1u m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng, c\u00f3 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u00c0, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 ba tr\u0103m s\u00e1u m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: Ba. Ba.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n ba tr\u0103m s\u00e1u m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh ch\u1ecb c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u00c0. \u00c0. \u00c0. \u00c0. \u00c0. Alo?\nAgent: D\u1ea1 em nghe r\u00f5 \u1ea1. Ch\u1ecb c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a b\u00ean em kh\u00f4ng \u1ea1?\nClient: \u00c0, kh\u00f4ng c\u00f3 \u1ea1.\nAgent: D\u1ea1 v\u1eady anh ch\u1ecb cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh ch\u1ecb kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm...\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: hay nh\u1eafn tin t\u1eeb ...\nClient: Kh\u00f4ng \u1ea1. \u1edc, c\u00f3-- h\u00ecnh nh\u01b0 c\u00f3 b\u1ea1n k\u1ebft n\u1ed1i v\u1edbi anh \u00e0.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh ch\u1ecb g\u1eedi gi\u00fap em...\nClient: \u00c0. R\u1ed3i. R\u1ed3i, OK.\nAgent: b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: \u1edc, ok.\nAgent: D\u1ea1 em ch\u00e0o ch\u1ecb \u1ea1.\nClient: D\u1ea1, ch\u00e0o anh.",
"length": 3351,
"turns": 51
}
✓
AI_EXTRACTION
19.7s
05/08 11:05
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i ch\u1ecb Nguy\u1ec5n ph\u00fac H\u1ea3i v\u00e2n \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe vinfast vf5 2024 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo, nghe h\u1ea3? \u0110\u00fang r\u1ed3i. \u00c0. \u00c0.\nAgent: D\u1ea1...\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n ch\u1ecb. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u1edc, v\u1eabn c\u00f2n.\nAgent: D\u1ea1 xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai t\u01b0 ph\u1ea3i kh\u00f4ng ch\u1ecb?\nClient: U\u1ea7y, \u1edd, anh l\u00e0 anh v\u1edbi c\u00f4 ch\u1ecb \u00e0?\nAgent: D\u1ea1 em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca \u1ea1.\nClient: OK.\nClient: \u1eeam, anh n\u00e0y anh c\u0169ng, \u1eebm, t\u00ednh tham kh\u1ea3o gi\u00e1 th\u00f4i, c\u00f3 khi-- c\u00f2n ch\u01b0a mu\u1ed1n b\u00e1n.\nAgent: D\u1ea1 em hi\u1ec3u \u1ea1. D\u1ea1 v\u1eady cho em x\u00e1c nh\u1eadn l\u1ea1i l\u00e0 xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai t\u01b0 ph\u1ea3i kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a ch\u1ecb \u1edf Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: \u1ede qu\u1eadn B\u00ecnh T\u00e2n em.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u1edf qu\u1eadn B\u00ecnh T\u00e2n \u1ea1. D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng b\u1ea3y tr\u0103m s\u00e1u m\u01b0\u01a1i t\u00e1m ngh\u00ecn n\u0103m tr\u0103m ki l\u00f4 m\u00e9t, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u00c0. \u00c0, m\u1ed9t b\u1ea3y m\u01b0\u01a1i ng\u00e0n.\nAgent: D\u1ea1 v\u1eady l\u00e0 m\u1ed9t tr\u0103m b\u1ea3y m\u01b0\u01a1i ngh\u00ecn ki l\u00f4...\nClient: Ch\u1eafc anh b\u1ea5m l\u1ed9n r\u1ed3i.\nAgent: D\u1ea1 v\u1eady...\nClient: Kh\u00f4ng, ch\u1ec9 c\u00f3 b\u1ea3y m\u01b0\u01a1i, \u1edd, b\u1ea3y m\u01b0\u01a1i s\u00e1u ngh\u00ecn \u00e0.\nAgent: D\u1ea1 v\u1eady l\u00e0 b\u1ea3y m\u01b0\u01a1i s\u00e1u ngh\u00ecn ki l\u00f4 m\u00e9t \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng ch\u1ecb ha?\nClient: \u00c0. \u1edc, ch\u1ec9 c\u00f3 b\u1ecb qua qu\u1ea1t nh\u1eb9 \u00e0.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe c\u00f3 va qu\u1eb9t nh\u1eb9 \u1ea1. D\u1ea1 em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec mu\u1ed1n \u0111\u1ed5i xe m\u1edbi, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: D\u1ea1. \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: Anh t\u00ecm hi\u1ec3u chi\u1ebfc Lumi m\u00f4 r\u1ed3i m\u00e0 ch\u01b0a c\u00f3 \u0111\u1eb7t c\u1ecdc anh.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i ch\u1ecb c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: Kh\u00f4ng, ch\u1eafc h\u01a1n th\u00e1ng, kho\u1ea3ng hai ba th\u00e1ng.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 kho\u1ea3ng hai \u0111\u1ebfn ba th\u00e1ng n\u1eefa m\u00ecnh b\u00e1n \u1ea1. D\u1ea1 em th\u1ea5y m\u1ee9c gi\u00e1 mong mu\u1ed1n ...\nClient: D\u1ea1.\nAgent: c\u1ee7a ch\u1ecb l\u00e0 ba tr\u0103m s\u00e1u m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng, c\u00f3 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u00c0, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 ba tr\u0103m s\u00e1u m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: Ba. Ba.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n ba tr\u0103m s\u00e1u m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh ch\u1ecb c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u00c0. \u00c0. \u00c0. \u00c0. \u00c0. Alo?\nAgent: D\u1ea1 em nghe r\u00f5 \u1ea1. Ch\u1ecb c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a b\u00ean em kh\u00f4ng \u1ea1?\nClient: \u00c0, kh\u00f4ng c\u00f3 \u1ea1.\nAgent: D\u1ea1 v\u1eady anh ch\u1ecb cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh ch\u1ecb kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm...\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: hay nh\u1eafn tin t\u1eeb ...\nClient: Kh\u00f4ng \u1ea1. \u1edc, c\u00f3-- h\u00ecnh nh\u01b0 c\u00f3 b\u1ea1n k\u1ebft n\u1ed1i v\u1edbi anh \u00e0.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh ch\u1ecb g\u1eedi gi\u00fap em...\nClient: \u00c0. R\u1ed3i. R\u1ed3i, OK.\nAgent: b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: \u1edc, ok.\nAgent: D\u1ea1 em ch\u00e0o ch\u1ecb \u1ea1.\nClient: D\u1ea1, ch\u00e0o anh."
}
▸ Output
{
"asking_price": "360000000",
"car_history": "Xe c\u00f3 va qu\u1eb9t nh\u1eb9, kh\u00f4ng ng\u1eadp n\u01b0\u1edbc",
"fee_confirmed": "TRUE",
"info_score": 10,
"intention": "SLOW",
"is_closing": true,
"is_owner": "CH\u00cdNH CH\u1ee6",
"is_silent": false,
"loan": "C\u00d2N VAY NG\u00c2N H\u00c0NG",
"location": "Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, qu\u1eadn B\u00ecnh T\u00e2n",
"odo": "76000",
"sale_reason": "Mu\u1ed1n \u0111\u1ed5i xe m\u1edbi (Lumi)",
"status": "REFUSED",
"summary": "Cu\u1ed9c g\u1ecdi th\u00e0nh c\u00f4ng v\u1edbi ch\u1ee7 xe Nguy\u1ec5n Ph\u00fac H\u1ea3i V\u00e2n. Xe VinFast VF5 2024, c\u00f2n vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 76.000 km, c\u00f3 va qu\u1eb9t nh\u1eb9. Kh\u00e1ch mu\u1ed1n b\u00e1n trong 2-3 th\u00e1ng v\u1edbi gi\u00e1 360 tri\u1ec7u \u0111\u1ed3ng. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh. Kh\u00e1ch \u0111\u1ed3ng \u00fd v\u00e0 kh\u00f4ng c\u00f3 th\u1eafc m\u1eafc.",
"year": "2024",
"zalo_status": "TRUE"
}
✓
SLACK_POST
642ms
05/08 11:05
▸ Input
{
"sales_slack_id": "U08JSDW96JF",
"sku": "SKU-9TFMMK",
"status": "REFUSED",
"summary": "Cu\u1ed9c g\u1ecdi th\u00e0nh c\u00f4ng v\u1edbi ch\u1ee7 xe Nguy\u1ec5n Ph\u00fac H\u1ea3i V\u00e2n. Xe VinFast VF5 2024, c\u00f2n vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 76.000 km, c\u00f3 va qu\u1eb9t nh\u1eb9. Kh\u00e1ch mu\u1ed1n b\u00e1n trong 2-3 th\u00e1ng v\u1edbi gi\u00e1 360 tri\u1ec7u \u0111\u1ed3ng. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh. Kh\u00e1ch \u0111\u1ed3ng \u00fd v\u00e0 kh\u00f4ng c\u00f3 th\u1eafc m\u1eafc."
}
▸ Output
{
"posted": true,
"thread_ts": "1785902080.944389"
}
✓
CRM_APIS
190ms
05/08 11:05
✓
CRM_ACTIVITIES
116ms
05/08 11:05
✓
SLACK_AUDIO
3.7s
05/08 11:05
✓
UPDATE_CLOSING
123ms
05/08 11:05
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải chị Nguyễn phúc Hải vân đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe vinfast vf5 2024 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Alo, nghe hả? Đúng rồi. À. À. Agent: Dạ... Client: Đúng rồi ạ. Agent: Dạ em cảm ơn chị. Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: Ờ, vẫn còn. Agent: Dạ xe mình đời sản xuất năm hai không hai tư phải không chị? Client: Uầy, ờ, anh là anh với cô chị à? Agent: Dạ em là Mỹ Linh bên Vu-Ca ạ. Client: OK. Client: Ừm, anh này anh cũng, ừm, tính tham khảo giá thôi, có khi-- còn chưa muốn bán. Agent: Dạ em hiểu ạ. Dạ vậy cho em xác nhận lại là xe mình đời sản xuất năm hai không hai tư phải không ạ? Client: Đúng rồi ạ. Agent: Dạ em thấy địa chỉ của chị ở Thành phố Hồ Chí Minh, không biết cụ thể mình ở quận nào ạ? Client: Ở quận Bình Tân em. Agent: Dạ em ghi nhận là xe mình ở quận Bình Tân ạ. Dạ em thấy xe đã chạy khoảng bảy trăm sáu mươi tám nghìn năm trăm ki lô mét, đúng không ạ? Client: À. À, một bảy mươi ngàn. Agent: Dạ vậy là một trăm bảy mươi nghìn ki lô... Client: Chắc anh bấm lộn rồi. Agent: Dạ vậy... Client: Không, chỉ có bảy mươi, ờ, bảy mươi sáu nghìn à. Agent: Dạ vậy là bảy mươi sáu nghìn ki lô mét đúng không ạ? Client: Đúng rồi ạ. Agent: Dạ em ghi nhận ạ. Dạ trong quá trình sử dụng, xe mình chắc chưa phát sinh đâm đụng hay ngập nước đúng không chị ha? Client: À. Ờ, chỉ có bị qua quạt nhẹ à. Agent: Dạ em ghi nhận là xe có va quẹt nhẹ ạ. Dạ em thấy mình bán xe vì muốn đổi xe mới, đúng không ạ? Client: Dạ. Đúng rồi. Agent: Dạ không biết mình đã tìm hiểu hay đặt cọc mẫu xe nào chưa ạ? Client: Anh tìm hiểu chiếc Lumi mô rồi mà chưa có đặt cọc anh. Agent: Dạ em ghi nhận ạ. Dạ hiện tại chị có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn ạ? Client: Không, chắc hơn tháng, khoảng hai ba tháng. Agent: Dạ em ghi nhận là khoảng hai đến ba tháng nữa mình bán ạ. Dạ em thấy mức giá mong muốn ... Client: Dạ. Agent: của chị là ba trăm sáu mươi triệu đồng, có đúng không ạ? Client: À, đúng rồi. Agent: Dạ em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ ba trăm sáu mươi triệu đồng đúng không ạ? Client: Ba. Ba. Agent: Dạ em ghi nhận mức giá mong muốn ba trăm sáu mươi triệu đồng của mình rồi ạ. Dạ bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người mua tiềm năng để mang lại giá tốt nhất và hỗ trợ hồ sơ mua bán xe nhanh nhất cho mình ạ. Anh chị có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: À. À. À. À. À. Alo? Agent: Dạ em nghe rõ ạ. Chị có thắc mắc gì về phí dịch vụ hay cách hoạt động của bên em không ạ? Client: À, không có ạ. Agent: Dạ vậy anh chị cho em xác nhận số điện thoại em đang gọi có phải là số Zalo của anh chị không ạ? Số này mình có chặn tìm kiếm... Client: Đúng rồi ạ. Agent: hay nhắn tin từ ... Client: Không ạ. Ờ, có-- hình như có bạn kết nối với anh à. Agent: Dạ em đã ghi nhận thông tin xe của mình rồi ạ, sẽ có chuyên viên Vu-Ca kết bạn và hỗ trợ tiếp tục ạ. Sau khi kết bạn Zalo anh chị gửi giúp em... Client: À. Rồi. Rồi, OK. Agent: bộ ảnh nội ngoại thất xe và giấy đăng kiểm để chuyên viên bên em hỗ trợ nhanh nhất ạ. Client: Ờ, ok. Agent: Dạ em chào chị ạ. Client: Dạ, chào anh.