8f832914-3684-4065-a9d3-0b701b329400
CALL BACK
Time
25/09/2026 10:10:37
Duration
4m 12s
Campaign
-
Conversation ID
conv_0901m3b8p9rmfc4v5fqkkye6ndmv
Recording
AI Extraction
odo
32933
loan
KHÔNG VAY NGÂN HÀNG
year
2025
status
CALL BACK
summary
Agent gọi cho anh Chu Văn Sáu để hỗ trợ bán xe Suzuki XL7 2025. Khách xác nhận xe chính chủ, không vay ngân hàng, ở Thủy Nguyên, Hải Phòng, odo 32.933 km, chưa đâm đụng ngập nước, bán vì không còn nhu cầu, muốn bán sớm, giá mong muốn 500 triệu. Agent đã đọc lại giá, nói phí dịch vụ 1%, kết nối hơn 2000 người mua, và xác nhận số Zalo. Tuy nhiên, agent chưa hoàn thành câu hướng dẫn cuối do tín hiệu chập chờn, nên cuộc gọi cần được gọi lại để hoàn tất.
is_owner
CHÍNH CHỦ
location
Thủy Nguyên, Hải Phòng
intention
FAST
is_silent
-
info_score
10
is_closing
True
car_history
Chưa đâm đụng, chưa ngập nước
sale_reason
Không còn nhu cầu sử dụng
zalo_status
True
asking_price
500000000
fee_confirmed
True
Execution Steps
✓
FIND_LEAD
28ms
25/09 10:10
▸ Input
{
"phone": null
}
▸ Output
{
"car_brand": "suzuki",
"car_model": "xl7",
"lead_id": "8f832914-3684-4065-a9d3-0b701b329400",
"name": "Chu V\u0103n s\u00e1u",
"sales": "U0C1G3X2QJD",
"sku": "SKU-6PBUTZ"
}
✓
FILTER_SALES
5ms
25/09 10:10
▸ Input
{
"sales_slack_id": "U0C1G3X2QJD"
}
▸ Output
{
"decision": "CALL"
}
✓
VARS_CACHE
25/09 10:10
{
"built_at": "2026-09-25 03:10:37.849577+00:00",
"car_id": "6ae9620d-dc3b-4699-905f-3d7b4933deec",
"source": "cache"
}
✓
PREPARE_CALL
679ms
25/09 10:10
▸ Input
{
"car_brand": "suzuki",
"car_model": "xl7",
"name": "Chu V\u0103n s\u00e1u",
"sku": "SKU-6PBUTZ"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1790305828.423269",
"variables": {
"anh_chi": "anh",
"car_make": "suzuki xl7 2025",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:Ngay l\u1eadp t\u1ee9c, l\u00fd do b\u00e1n: Kh\u00f4ng c\u00f2n nhu c\u1ea7u s\u1eed d\u1ee5ng, odo: 32933, gi\u00e1 mong mu\u1ed1n: 500000000, v\u1ecb tr\u00ed: HaiPhong",
"user_name": "Chu V\u0103n s\u00e1u"
}
}
✓
OUTBOUND_CALL
6.3s
25/09 10:10
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0393830338",
"variables": {
"anh_chi": "anh",
"car_make": "suzuki xl7 2025",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:Ngay l\u1eadp t\u1ee9c, l\u00fd do b\u00e1n: Kh\u00f4ng c\u00f2n nhu c\u1ea7u s\u1eed d\u1ee5ng, odo: 32933, gi\u00e1 mong mu\u1ed1n: 500000000, v\u1ecb tr\u00ed: HaiPhong",
"user_name": "Chu V\u0103n s\u00e1u"
}
}
▸ Output
{
"conversation_id": "conv_0901m3b8p9rmfc4v5fqkkye6ndmv",
"raw": {
"conversation_id": "conv_0901m3b8p9rmfc4v5fqkkye6ndmv",
"message": "Outbound call initiated",
"sip_call_id": "SCL_jesePE2JzXzd",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
8m 0s
25/09 10:18
▸ Input
{
"conversation_id": "conv_0901m3b8p9rmfc4v5fqkkye6ndmv"
}
▸ Output
{
"duration_secs": 252,
"status": "done"
}
✓
TRANSCRIPT
25/09 10:18
▸ Input
{
"raw_turns": 51
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Chu V\u0103n s\u00e1u \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe suzuki xl7 2025 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: D\u1ea1.\nAgent: D\u1ea1 anh cho...\nClient: D\u1ea1 v\u00e2ng \u1ea1.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: V\u00e2ng. D\u1ea1 kh\u00f4ng, xe kh\u00f4ng c\u00f3\u00f3\u00f3 vay ng\u00e2n h\u00e0ng.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai m\u01b0\u01a1i l\u0103m ph\u1ea3i kh\u00f4ng anh?\nClient: D\u1ea1 v\u00e2ng, \u0111\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf H\u1ea3i Ph\u00f2ng, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: A, \u1edd, Th\u1ee7y Nguy\u00ean, Th\u1ee7y Nguy\u00ean c\u0169 \u1ea5y, \u1edd, Th\u1ee7y Nguy\u00ean, tr\u00ean x\u00e3 Vi\u1ec7t Kh\u00ea.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 \u1edf Th\u1ee7y Nguy\u00ean, H\u1ea3i...\nClient: S\u00e1u B\u1ea3y Kh\u00ea.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 \u1edf Th\u1ee7y Nguy\u00ean, H\u1ea3i Ph\u00f2ng \u1ea1. D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng ba m\u01b0\u01a1i hai ngh\u00ecn ch\u00edn tr\u0103m ba m\u01b0\u01a1i ba ki l\u00f4 m\u00e9t, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: D\u1ea1.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft ...\nClient: V\u00e2ng, \u0111\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: V\u1eabn ch\u01b0a \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec kh\u00f4ng c\u00f2n nhu c\u1ea7u s\u1eed d\u1ee5ng, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: D\u1ea1 v\u00e2ng \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: \u1eeam, b\u00e1n, \u01a1, c\u00e0ng s\u1edbm c\u00e0ng t\u1ed1t.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 m\u00ecnh mu\u1ed1n b\u00e1n c\u00e0ng s\u1edbm c\u00e0ng t\u1ed1t \u1ea1. D\u1ea1 em th\u1ea5y m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a anh l\u00e0 n\u0103m tr\u0103m tri\u1ec7u \u0111\u1ed3ng, c\u00f3 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: D\u1ea1 v\u00e2ng \u1ea1.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 n\u0103m tr\u0103m tri\u1ec7u \u0111\u1ed3ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: D\u1ea1 v\u00e2ng, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n n\u0103m tr\u0103m tri\u1ec7u \u0111\u1ed3ng c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng \u1ea1.\nAgent: D\u1ea1 anh cho...\nClient: D\u1ea1 kh\u00f4ng \u1ea1.\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: D\u1ea1.\nAgent: D\u1ea1 em ch\u01b0a nghe \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i t\u1eeb m\u00ecnh, em xin ph\u00e9p chuy\u1ec3n sang c\u00e2u ti\u1ebfp theo nh\u00e9 \u1ea1. D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em...\nClient: B\u1ecf, b\u1ecf.\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp...\nClient: V\u00e2ng.\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: 0393.830.338.\nAgent: D\u1ea1 em ghi nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i c\u1ee7a m\u00ecnh \u1ea1. D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1, s\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb...\nClient: D\u1ea1 \u0111\u00fang.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe...\nClient: D\u1ea1 kh\u00f4ng.\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: ...\nAgent: D\u1ea1 em ch\u01b0a nghe \u0111\u01b0\u1ee3c...\nClient: M\u1eddi anh n\u00f3i l\u1ea1i gi\u00f9m em v\u1edbi \u1ea1.\nAgent: D\u1ea1 em ch\u01b0a nghe \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i t\u1eeb m\u00ecnh, em xin ph\u00e9p chuy\u1ec3n sang c\u00e2u ti\u1ebfp theo nh\u00e9 \u1ea1. D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t...\nClient: \u0110o\u00e0n V\u00f5.\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em...\nClient: V\u00e2ng, v\u00e2ng.\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp...",
"length": 3578,
"turns": 51
}
✓
AI_EXTRACTION
7.1s
25/09 10:18
▸ Input
{
"model": "deepseek-v4.1-flash:cloud",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Chu V\u0103n s\u00e1u \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe suzuki xl7 2025 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: D\u1ea1.\nAgent: D\u1ea1 anh cho...\nClient: D\u1ea1 v\u00e2ng \u1ea1.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: V\u00e2ng. D\u1ea1 kh\u00f4ng, xe kh\u00f4ng c\u00f3\u00f3\u00f3 vay ng\u00e2n h\u00e0ng.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai m\u01b0\u01a1i l\u0103m ph\u1ea3i kh\u00f4ng anh?\nClient: D\u1ea1 v\u00e2ng, \u0111\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf H\u1ea3i Ph\u00f2ng, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: A, \u1edd, Th\u1ee7y Nguy\u00ean, Th\u1ee7y Nguy\u00ean c\u0169 \u1ea5y, \u1edd, Th\u1ee7y Nguy\u00ean, tr\u00ean x\u00e3 Vi\u1ec7t Kh\u00ea.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 \u1edf Th\u1ee7y Nguy\u00ean, H\u1ea3i...\nClient: S\u00e1u B\u1ea3y Kh\u00ea.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 \u1edf Th\u1ee7y Nguy\u00ean, H\u1ea3i Ph\u00f2ng \u1ea1. D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng ba m\u01b0\u01a1i hai ngh\u00ecn ch\u00edn tr\u0103m ba m\u01b0\u01a1i ba ki l\u00f4 m\u00e9t, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: D\u1ea1.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft ...\nClient: V\u00e2ng, \u0111\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: V\u1eabn ch\u01b0a \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec kh\u00f4ng c\u00f2n nhu c\u1ea7u s\u1eed d\u1ee5ng, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: D\u1ea1 v\u00e2ng \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: \u1eeam, b\u00e1n, \u01a1, c\u00e0ng s\u1edbm c\u00e0ng t\u1ed1t.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 m\u00ecnh mu\u1ed1n b\u00e1n c\u00e0ng s\u1edbm c\u00e0ng t\u1ed1t \u1ea1. D\u1ea1 em th\u1ea5y m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a anh l\u00e0 n\u0103m tr\u0103m tri\u1ec7u \u0111\u1ed3ng, c\u00f3 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: D\u1ea1 v\u00e2ng \u1ea1.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 n\u0103m tr\u0103m tri\u1ec7u \u0111\u1ed3ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: D\u1ea1 v\u00e2ng, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n n\u0103m tr\u0103m tri\u1ec7u \u0111\u1ed3ng c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng \u1ea1.\nAgent: D\u1ea1 anh cho...\nClient: D\u1ea1 kh\u00f4ng \u1ea1.\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: D\u1ea1.\nAgent: D\u1ea1 em ch\u01b0a nghe \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i t\u1eeb m\u00ecnh, em xin ph\u00e9p chuy\u1ec3n sang c\u00e2u ti\u1ebfp theo nh\u00e9 \u1ea1. D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em...\nClient: B\u1ecf, b\u1ecf.\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp...\nClient: V\u00e2ng.\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: 0393.830.338.\nAgent: D\u1ea1 em ghi nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i c\u1ee7a m\u00ecnh \u1ea1. D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1, s\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb...\nClient: D\u1ea1 \u0111\u00fang.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe...\nClient: D\u1ea1 kh\u00f4ng.\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: ...\nAgent: D\u1ea1 em ch\u01b0a nghe \u0111\u01b0\u1ee3c...\nClient: M\u1eddi anh n\u00f3i l\u1ea1i gi\u00f9m em v\u1edbi \u1ea1.\nAgent: D\u1ea1 em ch\u01b0a nghe \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i t\u1eeb m\u00ecnh, em xin ph\u00e9p chuy\u1ec3n sang c\u00e2u ti\u1ebfp theo nh\u00e9 \u1ea1. D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t...\nClient: \u0110o\u00e0n V\u00f5.\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em...\nClient: V\u00e2ng, v\u00e2ng.\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp..."
}
▸ Output
{
"asking_price": "500000000",
"car_history": "Ch\u01b0a \u0111\u00e2m \u0111\u1ee5ng, ch\u01b0a ng\u1eadp n\u01b0\u1edbc",
"fee_confirmed": "True",
"info_score": 10,
"intention": "FAST",
"is_closing": true,
"is_owner": "CH\u00cdNH CH\u1ee6",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "Th\u1ee7y Nguy\u00ean, H\u1ea3i Ph\u00f2ng",
"odo": "32933",
"sale_reason": "Kh\u00f4ng c\u00f2n nhu c\u1ea7u s\u1eed d\u1ee5ng",
"status": "CALL BACK",
"summary": "Agent g\u1ecdi cho anh Chu V\u0103n S\u00e1u \u0111\u1ec3 h\u1ed7 tr\u1ee3 b\u00e1n xe Suzuki XL7 2025. Kh\u00e1ch x\u00e1c nh\u1eadn xe ch\u00ednh ch\u1ee7, kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u1edf Th\u1ee7y Nguy\u00ean, H\u1ea3i Ph\u00f2ng, odo 32.933 km, ch\u01b0a \u0111\u00e2m \u0111\u1ee5ng ng\u1eadp n\u01b0\u1edbc, b\u00e1n v\u00ec kh\u00f4ng c\u00f2n nhu c\u1ea7u, mu\u1ed1n b\u00e1n s\u1edbm, gi\u00e1 mong mu\u1ed1n 500 tri\u1ec7u. Agent \u0111\u00e3 \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i ph\u00ed d\u1ecbch v\u1ee5 1%, k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua, v\u00e0 x\u00e1c nh\u1eadn s\u1ed1 Zalo. Tuy nhi\u00ean, agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i do t\u00edn hi\u1ec7u ch\u1eadp ch\u1eddn, n\u00ean cu\u1ed9c g\u1ecdi c\u1ea7n \u0111\u01b0\u1ee3c g\u1ecdi l\u1ea1i \u0111\u1ec3 ho\u00e0n t\u1ea5t.",
"year": "2025",
"zalo_status": "True"
}
✓
SLACK_POST
669ms
25/09 10:18
▸ Input
{
"sales_slack_id": "U0C1G3X2QJD",
"sku": "SKU-6PBUTZ",
"status": "CALL BACK",
"summary": "Agent g\u1ecdi cho anh Chu V\u0103n S\u00e1u \u0111\u1ec3 h\u1ed7 tr\u1ee3 b\u00e1n xe Suzuki XL7 2025. Kh\u00e1ch x\u00e1c nh\u1eadn xe ch\u00ednh ch\u1ee7, kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u1edf Th\u1ee7y Nguy\u00ean, H\u1ea3i Ph\u00f2ng, odo 32.933 km, ch\u01b0a \u0111\u00e2m \u0111\u1ee5ng ng\u1eadp n\u01b0\u1edbc, b\u00e1n v\u00ec kh\u00f4ng c\u00f2n nhu c\u1ea7u, mu\u1ed1n b\u00e1n s\u1edbm, gi\u00e1 mong mu\u1ed1n 500 tri\u1ec7u. Agent \u0111\u00e3 \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i ph\u00ed d\u1ecbch v\u1ee5 1%, k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua, v\u00e0 x\u00e1c nh\u1eadn s\u1ed1 Zalo. Tuy nhi\u00ean, agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i do t\u00edn hi\u1ec7u ch\u1eadp ch\u1eddn, n\u00ean cu\u1ed9c g\u1ecdi c\u1ea7n \u0111\u01b0\u1ee3c g\u1ecdi l\u1ea1i \u0111\u1ec3 ho\u00e0n t\u1ea5t."
}
▸ Output
{
"posted": true,
"thread_ts": "1790305828.423269"
}
✓
CRM_APIS
833ms
25/09 10:18
✓
CRM_ACTIVITIES
163ms
25/09 10:18
✓
SLACK_AUDIO
4.7s
25/09 10:18
✓
UPDATE_CLOSING
232ms
25/09 10:18
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Chu Văn sáu đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe suzuki xl7 2025 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Dạ. Agent: Dạ anh cho... Client: Dạ vâng ạ. Agent: Dạ em nghe rất rõ rồi ạ, em xin lỗi anh do tín hiệu mạng vừa rồi hơi chập chờn ạ. Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: Vâng. Dạ không, xe không cóóó vay ngân hàng. Agent: Dạ em ghi nhận ạ. Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai không hai mươi lăm phải không anh? Client: Dạ vâng, đúng rồi ạ. Agent: Dạ em ghi nhận ạ. Dạ em thấy địa chỉ của anh ở Hải Phòng, không biết cụ thể mình ở quận nào ạ? Client: A, ờ, Thủy Nguyên, Thủy Nguyên cũ ấy, ờ, Thủy Nguyên, trên xã Việt Khê. Agent: Dạ em ghi nhận là ở Thủy Nguyên, Hải... Client: Sáu Bảy Khê. Agent: Dạ em ghi nhận là ở Thủy Nguyên, Hải Phòng ạ. Dạ em thấy xe đã chạy khoảng ba mươi hai nghìn chín trăm ba mươi ba ki lô mét, đúng không ạ? Client: Dạ. Agent: Dạ không biết ... Client: Vâng, đúng rồi ạ. Agent: Dạ em ghi nhận ạ. Dạ trong quá trình sử dụng, xe mình chắc chưa phát sinh đâm đụng hay ngập nước đúng không anh ha? Client: Vẫn chưa ạ. Agent: Dạ em ghi nhận ạ. Dạ em thấy mình bán xe vì không còn nhu cầu sử dụng, đúng không ạ? Client: Dạ vâng ạ. Agent: Dạ em ghi nhận ạ. Dạ hiện tại anh có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn ạ? Client: Ừm, bán, ơ, càng sớm càng tốt. Agent: Dạ em ghi nhận là mình muốn bán càng sớm càng tốt ạ. Dạ em thấy mức giá mong muốn của anh là năm trăm triệu đồng, có đúng không ạ? Client: Dạ vâng ạ. Agent: Dạ em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ năm trăm triệu đồng đúng không ạ? Client: Dạ vâng, đúng rồi. Agent: Dạ em ghi nhận mức giá mong muốn năm trăm triệu đồng của mình rồi ạ. Dạ bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người mua tiềm năng để mang lại giá tốt nhất và hỗ trợ hồ sơ mua bán xe nhanh nhất cho mình ạ. Anh có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: Không ạ. Agent: Dạ anh cho... Client: Dạ không ạ. Agent: Dạ em xin lỗi anh, đoạn rồi tín hiệu hơi chập chờn nên em chưa nghe kịp ạ, anh nói lại giúp em với ạ? Client: Dạ. Agent: Dạ em chưa nghe được phản hồi từ mình, em xin phép chuyển sang câu tiếp theo nhé ạ. Dạ anh cho em xác nhận số điện thoại em... Client: Bỏ, bỏ. Agent: Dạ em xin lỗi anh, đoạn rồi tín hiệu hơi chập... Client: Vâng. Agent: Dạ em xin lỗi anh, đoạn rồi tín hiệu hơi chập chờn nên em chưa nghe kịp ạ, anh nói lại giúp em với ạ? Client: 0393.830.338. Agent: Dạ em ghi nhận số điện thoại của mình ạ. Dạ anh cho em xác nhận số điện thoại em đang gọi có phải là số Zalo của anh không ạ, số này mình có chặn tìm kiếm hay nhắn tin từ... Client: Dạ đúng. Agent: Dạ em ghi nhận ạ. Dạ em đã ghi nhận thông tin xe... Client: Dạ không. Agent: Dạ em xin lỗi anh, đoạn rồi tín hiệu hơi chập chờn nên em chưa nghe kịp ạ, anh nói lại giúp em với ạ? Client: ... Agent: Dạ em chưa nghe được... Client: Mời anh nói lại giùm em với ạ. Agent: Dạ em chưa nghe được phản hồi từ mình, em xin phép chuyển sang câu tiếp theo nhé ạ. Dạ em đã ghi nhận thông tin xe của mình rồi ạ, sẽ có chuyên viên Vu-Ca kết bạn và hỗ trợ tiếp tục ạ. Sau khi kết bạn Zalo anh gửi giúp em bộ ảnh nội ngoại thất... Client: Đoàn Võ. Agent: Dạ em xin lỗi anh, đoạn rồi tín hiệu hơi chập chờn nên em... Client: Vâng, vâng. Agent: Dạ em xin lỗi anh, đoạn rồi tín hiệu hơi chập...