932d96c2-ad1b-417b-a341-5cfc9bc830db
CALL BACK
Time
25/07/2026 08:36:25
Duration
4m 55s
Campaign
-
Conversation ID
conv_7001kyben95kf4k87w6efw3px2t1
Recording
AI Extraction
odo
3200
loan
KHÔNG VAY NGÂN HÀNG
year
2024
status
CALL BACK
summary
Cuộc gọi với chị Lam Anh, chủ xe Mitsubishi Xpander 2024 mua mới chính chủ, không vay ngân hàng. Xe đang ở An Bình, Cần Thơ, đã chạy 3.200 km. Khách chưa xác định giá bán, nhờ bên em tư vấn giá hợp lý. Agent đã xác nhận Zalo đúng số đang gọi, nói về phí dịch vụ 1% và kết nối hơn 2000 người mua tiềm năng, đồng thời hướng dẫn gửi ảnh và giấy đăng kiểm sau khi kết bạn. Tuy nhiên, khách chưa đưa ra giá mong muốn nên chưa thể đọc lại giá, dẫn đến chưa đạt đủ 2/4 điều kiện để xếp SUCCESS.
is_owner
CHÍNH CHỦ
location
An Bình, Cần Thơ
intention
SLOW
is_silent
-
info_score
7
is_closing
True
car_history
Không có thông tin về va chạm nặng hay ngập nước (khách trả lời 'không biết')
sale_reason
Không còn nhu cầu sử dụng
zalo_status
TRUE
asking_price
CHƯA RÕ
fee_confirmed
TRUE
Execution Steps
✓
FIND_LEAD
159ms
25/07 08:36
▸ Input
{
"phone": "0898008089"
}
▸ Output
{
"car_brand": "Mitsubishi",
"car_model": "Xpander",
"lead_id": "932d96c2-ad1b-417b-a341-5cfc9bc830db",
"name": "Lam Anh",
"sales": "U09ECRJ1JJY",
"sku": "FB-Z8FXLDST"
}
✓
PREPARE_CALL
2.4s
25/07 08:36
▸ Input
{
"car_brand": "Mitsubishi",
"car_model": "Xpander",
"name": "Lam Anh",
"sku": "FB-Z8FXLDST"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1784943266.288889",
"variables": {
"anh_chi": "ch\u1ecb",
"car_make": "Mitsubishi Xpander 2024",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Lam Anh"
}
}
✓
OUTBOUND_CALL
13.6s
25/07 08:36
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0898008089",
"variables": {
"anh_chi": "ch\u1ecb",
"car_make": "Mitsubishi Xpander 2024",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Lam Anh"
}
}
▸ Output
{
"conversation_id": "conv_7001kyben95kf4k87w6efw3px2t1",
"raw": {
"conversation_id": "conv_7001kyben95kf4k87w6efw3px2t1",
"message": "Outbound call initiated",
"sip_call_id": "SCL_qpeBBUnMZePi",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
8m 0s
25/07 08:44
▸ Input
{
"conversation_id": "conv_7001kyben95kf4k87w6efw3px2t1"
}
▸ Output
{
"duration_secs": 295,
"status": "done"
}
✓
TRANSCRIPT
25/07 08:44
▸ Input
{
"raw_turns": 51
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i ch\u1ecb Lam Anh \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Mitsubishi Xpander 2024 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo.D\u1ea1 \u0111\u00fang r\u1ed3i ch\u1ecb.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n ch\u1ecb. Xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: H\u1ecd vay mua ti\u1ec1n m\u1eb7t ch\u1ee9.\nAgent: D\u1ea1 em hi\u1ec3u r\u1ed3i \u1ea1. V\u1eady xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m bao nhi\u00eau \u1ea1?\nClient: 2-2024 lu\u00f4n \u00e1 ch\u1ecb.\nAgent: D\u1ea1 em x\u00e1c nh\u1eadn l\u1ea1i l\u00e0 xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai t\u01b0 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: D\u1ea1 d\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 v\u00e2ng. Hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u1edc, em \u1edf, \u1edd, C\u1ea7n Th\u01a1 ch\u1ecb, \u1edf, \u01a1, An B\u00ecnh, An B\u00ecnh, An B\u00ecnh, C\u1ea7n Th\u01a1.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u0111ang \u1edf An B\u00ecnh, C\u1ea7n Th\u01a1 \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: D\u1ea1.\nAgent: D\u1ea1 xe...\nClient: D\u1ea1, ba, 3.200 \u1ea1 ch\u1ecb.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u0111\u00e3 ch\u1ea1y kho\u1ea3ng ba ngh\u00ecn hai tr\u0103m kilomet r\u1ed3i \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe...\nClient: D\u1ea1. Alo.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1!...\nClient: D\u1ea1. \u1eeam.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: D\u1ea1 kh\u00f4ng bi\u1ebft.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 m\u00ecnh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: \u1edc, t\u1ea1i, \u01a1, kh\u00f4ng c\u00f3 nhu c\u1ea7u s\u1eed d\u1ee5ng n\u1eefa cho n\u00ean, \u01a1, em b\u00e1n.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 m\u00ecnh b\u00e1n xe v\u00ec kh\u00f4ng c\u00f2n nhu c\u1ea7u s\u1eed d\u1ee5ng n\u1eefa \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh ch\u1ecb...\nClient: D\u1ea1. Alo, c\u00e1i-t-t\u00ean hi\u1ec7u k\u00e9m qu\u00e1 ch\u1ecb.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i ch\u1ecb do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh ch\u1ecb...\nClient: D\u1ea1 d\u1ea1.\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i anh ch\u1ecb c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: \u1edc, t\u1ea1i em n\u00f3i chung l\u00e0 ra l\u00e0 xe \u0111\u00f3 th\u00ec em, em \u0111ang l\u00e0m gi\u1ea5y t\u1edd l\u1ea1i \u0111\u00f3 ch\u1ecb. Cho n\u00ean l\u00e0 kho\u1ea3ng hai tu\u1ea7n n\u1eefa th\u00ec, \u1edd, th\u00ec, \u1edd, em, em m\u1edbi ra l\u1ea5y, l\u1ea5y c\u00e1i gi\u1ea5y \u0111\u01b0\u1ee3c. Th\u00ec l\u00fac \u0111\u00f3, \u01a1, m\u1edbi, m\u1edbi, m\u1edbi, m\u1edbi, m\u1edbi b\u1eaft \u0111\u1ea7u b\u00e1n \u0111\u01b0\u1ee3c \u0111\u00f3 ch\u1ecb.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 kho\u1ea3ng hai tu\u1ea7n n\u1eefa m\u00ecnh m\u1edbi c\u00f3 th\u1ec3 b\u00e1n xe \u0111\u01b0\u1ee3c \u1ea1. D\u1ea1 anh ch\u1ecb mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi...\nClient: D\u1ea1, d\u1ea1.\nAgent: D\u1ea1 anh ch\u1ecb mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: Em c\u0169ng kh\u00f4ng bi\u1ebft n\u1eefa, n\u00e0o gi\u1edd mua kh\u00f4ng \u00e0, ch\u1ee9 kh\u00f4ng c\u00f3 b\u00e1n cho n\u00ean c\u0169ng kh\u00f4ng c\u00f3 bi\u1ebft. Th\u00ec, \u1edd, em \u0111\u1ecbnh nh\u1edd b\u00ean, \u1edd, b\u00ean ch\u1ecb \u00e1, \u1edd, xem cho ch\u1ecb, \u1edd, c\u00e1i gi\u00e1 n\u00e0o n\u00f3, n\u00f3 h\u1ee3p l\u00fd th\u00ec, th\u00ec, th\u00ec cho g\u1eafn gi\u00fap v\u1edbi em. T\u1ea1i v\u00ec xe n\u00f3i chung l\u00e0, \u1edd, c\u00f2n m\u1edbi h\u1ebft. T\u1ea1i v\u00ec gi\u1edd xe c\u0169ng \u0111\u1eadu, kh\u00f4ng c\u00f3 c\u00f3 ch\u1ea1y l\u1eafm. Th\u00ec n\u00e3y em mua c\u0169ng 2024 m\u00e0 ch\u1ea1y m\u1edbi b\u1eb1ng ng\u00e0y hai \u00e1, th\u00ec xe n\u00f3 c\u0169ng c\u00f2n m\u1edbi l\u1eafm \u0111\u1ea5y. \u1eeam, m\u00e0, \u1edd, t\u1ea1i v\u00ec kh\u00f4ng c\u00f3 c\u00f2n s\u1eed d\u1ee5ng n\u1eefa th\u00ec ch\u1ecb coi c\u00e1i gi\u00e1 n\u00e0o n\u00f3 h\u1ee3p l\u00fd \u00e1, th\u00ec, \u1edd, b\u00ean ch\u1ecb g\u1eafn gi\u00fap em.\u1edcm...\nAgent: D\u1ea1 em hi\u1ec3u r\u1ed3i \u1ea1. D\u1ea1 v\u1eady \u0111\u1ec3 em b\u00e1o l\u1ea1i v\u1edbi chuy\u00ean vi\u00ean Vu-Ca h\u1ed7 tr\u1ee3 m\u00ecnh \u0111\u1ecbnh gi\u00e1 chu\u1ea9n nh\u1ea5t khi k\u1ebft n\u1ed1i nh\u00e9 \u1ea1. B\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m...\nClient: D\u1ea1. D\u1ea1.\nAgent: D\u1ea1 b\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh ch\u1ecb c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5...\nClient: D\u1ea1. D\u1ea1, d\u1ea1.\nAgent: Anh ch\u1ecb c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u00c0, d\u1ea1 kh\u00f4ng ch\u1ecb.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 anh ch\u1ecb cho em ...\nClient: Ch\u1ecb \u1ea1.\nAgent: D\u1ea1 anh ch\u1ecb cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh ch\u1ecb kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn...\nClient: Kh\u00f4ng c\u00f3 th\u1eafc m\u1eafc g\u00ec. D\u1ea1, d\u1ea1.\nAgent: D\u1ea1 anh ch\u1ecb cho em x\u00e1c...\nClient: Kh\u00f4ng ch\u1ecb, \u1edd, b\u00ecnh th\u01b0\u1eddng \u00e0, ch\u1ecb...\nAgent: D\u1ea1 em c\u1ea3m \u01a1n ch\u1ecb. D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh ch\u1ecb g\u1eedi gi\u00fap em...\nClient: D\u1ea1, d\u1ea1, d\u1ea1. \u1eeam.\nAgent: Sau khi k\u1ebft b\u1ea1n Zalo anh ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: D\u1ea1, d\u1ea1, d\u1ea1, d\u1ea1.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n ch\u1ecb \u0111\u00e3 d\u00e0nh th\u1eddi gian trao \u0111\u1ed5i \u1ea1. Ch\u00fac ch\u1ecb m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh!",
"length": 3881,
"turns": 49
}
✓
AI_EXTRACTION
3.6s
25/07 08:44
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\" v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i \"ph\u00ed 1%\" sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i ph\u00ed 1%, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i ch\u1ecb Lam Anh \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Mitsubishi Xpander 2024 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo.D\u1ea1 \u0111\u00fang r\u1ed3i ch\u1ecb.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n ch\u1ecb. Xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: H\u1ecd vay mua ti\u1ec1n m\u1eb7t ch\u1ee9.\nAgent: D\u1ea1 em hi\u1ec3u r\u1ed3i \u1ea1. V\u1eady xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m bao nhi\u00eau \u1ea1?\nClient: 2-2024 lu\u00f4n \u00e1 ch\u1ecb.\nAgent: D\u1ea1 em x\u00e1c nh\u1eadn l\u1ea1i l\u00e0 xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai t\u01b0 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: D\u1ea1 d\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 v\u00e2ng. Hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u1edc, em \u1edf, \u1edd, C\u1ea7n Th\u01a1 ch\u1ecb, \u1edf, \u01a1, An B\u00ecnh, An B\u00ecnh, An B\u00ecnh, C\u1ea7n Th\u01a1.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u0111ang \u1edf An B\u00ecnh, C\u1ea7n Th\u01a1 \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: D\u1ea1.\nAgent: D\u1ea1 xe...\nClient: D\u1ea1, ba, 3.200 \u1ea1 ch\u1ecb.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u0111\u00e3 ch\u1ea1y kho\u1ea3ng ba ngh\u00ecn hai tr\u0103m kilomet r\u1ed3i \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe...\nClient: D\u1ea1. Alo.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1!...\nClient: D\u1ea1. \u1eeam.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: D\u1ea1 kh\u00f4ng bi\u1ebft.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 m\u00ecnh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: \u1edc, t\u1ea1i, \u01a1, kh\u00f4ng c\u00f3 nhu c\u1ea7u s\u1eed d\u1ee5ng n\u1eefa cho n\u00ean, \u01a1, em b\u00e1n.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 m\u00ecnh b\u00e1n xe v\u00ec kh\u00f4ng c\u00f2n nhu c\u1ea7u s\u1eed d\u1ee5ng n\u1eefa \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh ch\u1ecb...\nClient: D\u1ea1. Alo, c\u00e1i-t-t\u00ean hi\u1ec7u k\u00e9m qu\u00e1 ch\u1ecb.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i ch\u1ecb do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh ch\u1ecb...\nClient: D\u1ea1 d\u1ea1.\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i anh ch\u1ecb c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: \u1edc, t\u1ea1i em n\u00f3i chung l\u00e0 ra l\u00e0 xe \u0111\u00f3 th\u00ec em, em \u0111ang l\u00e0m gi\u1ea5y t\u1edd l\u1ea1i \u0111\u00f3 ch\u1ecb. Cho n\u00ean l\u00e0 kho\u1ea3ng hai tu\u1ea7n n\u1eefa th\u00ec, \u1edd, th\u00ec, \u1edd, em, em m\u1edbi ra l\u1ea5y, l\u1ea5y c\u00e1i gi\u1ea5y \u0111\u01b0\u1ee3c. Th\u00ec l\u00fac \u0111\u00f3, \u01a1, m\u1edbi, m\u1edbi, m\u1edbi, m\u1edbi, m\u1edbi b\u1eaft \u0111\u1ea7u b\u00e1n \u0111\u01b0\u1ee3c \u0111\u00f3 ch\u1ecb.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 kho\u1ea3ng hai tu\u1ea7n n\u1eefa m\u00ecnh m\u1edbi c\u00f3 th\u1ec3 b\u00e1n xe \u0111\u01b0\u1ee3c \u1ea1. D\u1ea1 anh ch\u1ecb mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi...\nClient: D\u1ea1, d\u1ea1.\nAgent: D\u1ea1 anh ch\u1ecb mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: Em c\u0169ng kh\u00f4ng bi\u1ebft n\u1eefa, n\u00e0o gi\u1edd mua kh\u00f4ng \u00e0, ch\u1ee9 kh\u00f4ng c\u00f3 b\u00e1n cho n\u00ean c\u0169ng kh\u00f4ng c\u00f3 bi\u1ebft. Th\u00ec, \u1edd, em \u0111\u1ecbnh nh\u1edd b\u00ean, \u1edd, b\u00ean ch\u1ecb \u00e1, \u1edd, xem cho ch\u1ecb, \u1edd, c\u00e1i gi\u00e1 n\u00e0o n\u00f3, n\u00f3 h\u1ee3p l\u00fd th\u00ec, th\u00ec, th\u00ec cho g\u1eafn gi\u00fap v\u1edbi em. T\u1ea1i v\u00ec xe n\u00f3i chung l\u00e0, \u1edd, c\u00f2n m\u1edbi h\u1ebft. T\u1ea1i v\u00ec gi\u1edd xe c\u0169ng \u0111\u1eadu, kh\u00f4ng c\u00f3 c\u00f3 ch\u1ea1y l\u1eafm. Th\u00ec n\u00e3y em mua c\u0169ng 2024 m\u00e0 ch\u1ea1y m\u1edbi b\u1eb1ng ng\u00e0y hai \u00e1, th\u00ec xe n\u00f3 c\u0169ng c\u00f2n m\u1edbi l\u1eafm \u0111\u1ea5y. \u1eeam, m\u00e0, \u1edd, t\u1ea1i v\u00ec kh\u00f4ng c\u00f3 c\u00f2n s\u1eed d\u1ee5ng n\u1eefa th\u00ec ch\u1ecb coi c\u00e1i gi\u00e1 n\u00e0o n\u00f3 h\u1ee3p l\u00fd \u00e1, th\u00ec, \u1edd, b\u00ean ch\u1ecb g\u1eafn gi\u00fap em.\u1edcm...\nAgent: D\u1ea1 em hi\u1ec3u r\u1ed3i \u1ea1. D\u1ea1 v\u1eady \u0111\u1ec3 em b\u00e1o l\u1ea1i v\u1edbi chuy\u00ean vi\u00ean Vu-Ca h\u1ed7 tr\u1ee3 m\u00ecnh \u0111\u1ecbnh gi\u00e1 chu\u1ea9n nh\u1ea5t khi k\u1ebft n\u1ed1i nh\u00e9 \u1ea1. B\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m...\nClient: D\u1ea1. D\u1ea1.\nAgent: D\u1ea1 b\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh ch\u1ecb c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5...\nClient: D\u1ea1. D\u1ea1, d\u1ea1.\nAgent: Anh ch\u1ecb c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u00c0, d\u1ea1 kh\u00f4ng ch\u1ecb.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 anh ch\u1ecb cho em ...\nClient: Ch\u1ecb \u1ea1.\nAgent: D\u1ea1 anh ch\u1ecb cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh ch\u1ecb kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn...\nClient: Kh\u00f4ng c\u00f3 th\u1eafc m\u1eafc g\u00ec. D\u1ea1, d\u1ea1.\nAgent: D\u1ea1 anh ch\u1ecb cho em x\u00e1c...\nClient: Kh\u00f4ng ch\u1ecb, \u1edd, b\u00ecnh th\u01b0\u1eddng \u00e0, ch\u1ecb...\nAgent: D\u1ea1 em c\u1ea3m \u01a1n ch\u1ecb. D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh ch\u1ecb g\u1eedi gi\u00fap em...\nClient: D\u1ea1, d\u1ea1, d\u1ea1. \u1eeam.\nAgent: Sau khi k\u1ebft b\u1ea1n Zalo anh ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: D\u1ea1, d\u1ea1, d\u1ea1, d\u1ea1.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n ch\u1ecb \u0111\u00e3 d\u00e0nh th\u1eddi gian trao \u0111\u1ed5i \u1ea1. Ch\u00fac ch\u1ecb m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh!"
}
▸ Output
{
"asking_price": "CH\u01afA R\u00d5",
"car_history": "Kh\u00f4ng c\u00f3 th\u00f4ng tin v\u1ec1 va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc (kh\u00e1ch tr\u1ea3 l\u1eddi \u0027kh\u00f4ng bi\u1ebft\u0027)",
"fee_confirmed": "TRUE",
"info_score": 7,
"intention": "SLOW",
"is_closing": true,
"is_owner": "CH\u00cdNH CH\u1ee6",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "An B\u00ecnh, C\u1ea7n Th\u01a1",
"odo": "3200",
"sale_reason": "Kh\u00f4ng c\u00f2n nhu c\u1ea7u s\u1eed d\u1ee5ng",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi v\u1edbi ch\u1ecb Lam Anh, ch\u1ee7 xe Mitsubishi Xpander 2024 mua m\u1edbi ch\u00ednh ch\u1ee7, kh\u00f4ng vay ng\u00e2n h\u00e0ng. Xe \u0111ang \u1edf An B\u00ecnh, C\u1ea7n Th\u01a1, \u0111\u00e3 ch\u1ea1y 3.200 km. Kh\u00e1ch ch\u01b0a x\u00e1c \u0111\u1ecbnh gi\u00e1 b\u00e1n, nh\u1edd b\u00ean em t\u01b0 v\u1ea5n gi\u00e1 h\u1ee3p l\u00fd. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi, n\u00f3i v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng, \u0111\u1ed3ng th\u1eddi h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m sau khi k\u1ebft b\u1ea1n. Tuy nhi\u00ean, kh\u00e1ch ch\u01b0a \u0111\u01b0a ra gi\u00e1 mong mu\u1ed1n n\u00ean ch\u01b0a th\u1ec3 \u0111\u1ecdc l\u1ea1i gi\u00e1, d\u1eabn \u0111\u1ebfn ch\u01b0a \u0111\u1ea1t \u0111\u1ee7 2/4 \u0111i\u1ec1u ki\u1ec7n \u0111\u1ec3 x\u1ebfp SUCCESS.",
"year": "2024",
"zalo_status": "TRUE"
}
✓
SLACK_POST
630ms
25/07 08:44
▸ Input
{
"sales_slack_id": "U09ECRJ1JJY",
"sku": "FB-Z8FXLDST",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi v\u1edbi ch\u1ecb Lam Anh, ch\u1ee7 xe Mitsubishi Xpander 2024 mua m\u1edbi ch\u00ednh ch\u1ee7, kh\u00f4ng vay ng\u00e2n h\u00e0ng. Xe \u0111ang \u1edf An B\u00ecnh, C\u1ea7n Th\u01a1, \u0111\u00e3 ch\u1ea1y 3.200 km. Kh\u00e1ch ch\u01b0a x\u00e1c \u0111\u1ecbnh gi\u00e1 b\u00e1n, nh\u1edd b\u00ean em t\u01b0 v\u1ea5n gi\u00e1 h\u1ee3p l\u00fd. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi, n\u00f3i v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng, \u0111\u1ed3ng th\u1eddi h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m sau khi k\u1ebft b\u1ea1n. Tuy nhi\u00ean, kh\u00e1ch ch\u01b0a \u0111\u01b0a ra gi\u00e1 mong mu\u1ed1n n\u00ean ch\u01b0a th\u1ec3 \u0111\u1ecdc l\u1ea1i gi\u00e1, d\u1eabn \u0111\u1ebfn ch\u01b0a \u0111\u1ea1t \u0111\u1ee7 2/4 \u0111i\u1ec1u ki\u1ec7n \u0111\u1ec3 x\u1ebfp SUCCESS."
}
▸ Output
{
"posted": true,
"thread_ts": "1784943266.288889"
}
✓
CRM_APIS
328ms
25/07 08:44
✓
CRM_ACTIVITIES
134ms
25/07 08:44
✓
SLACK_AUDIO
4.8s
25/07 08:44
✓
UPDATE_CLOSING
142ms
25/07 08:44
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải chị Lam Anh đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe Mitsubishi Xpander 2024 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Alo.Dạ đúng rồi chị. Agent: Dạ em cảm ơn chị. Xe mình hiện có còn vay góp ngân hàng không ạ? Client: Họ vay mua tiền mặt chứ. Agent: Dạ em hiểu rồi ạ. Vậy xe mình đời sản xuất năm bao nhiêu ạ? Client: 2-2024 luôn á chị. Agent: Dạ em xác nhận lại là xe mình đời sản xuất năm hai không hai tư đúng không ạ? Client: Dạ dạ đúng rồi ạ. Agent: Dạ vâng. Hiện tại xe mình đang ở khu vực nào ạ? Client: Ờ, em ở, ờ, Cần Thơ chị, ở, ơ, An Bình, An Bình, An Bình, Cần Thơ. Agent: Dạ em ghi nhận là xe mình đang ở An Bình, Cần Thơ ạ. Dạ xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: Dạ. Agent: Dạ xe... Client: Dạ, ba, 3.200 ạ chị. Agent: Dạ em ghi nhận là xe mình đã chạy khoảng ba nghìn hai trăm kilomet rồi ạ. Dạ không biết xe... Client: Dạ. Alo. Agent: dạ, em nắm thông tin của mình ạ!... Client: Dạ. Ừm. Agent: Dạ không biết xe mình có từng va chạm nặng hay bị ngập nước gì không ạ? Client: Dạ không biết. Agent: Dạ vâng. Dạ mình bán xe lần này vì lý do gì ạ? Client: Ờ, tại, ơ, không có nhu cầu sử dụng nữa cho nên, ơ, em bán. Agent: Dạ em ghi nhận là mình bán xe vì không còn nhu cầu sử dụng nữa ạ. Dạ hiện tại anh chị... Client: Dạ. Alo, cái-t-tên hiệu kém quá chị. Agent: Dạ em nghe rất rõ rồi ạ, em xin lỗi chị do tín hiệu mạng vừa rồi hơi chập chờn ạ. Dạ hiện tại anh chị... Client: Dạ dạ. Agent: Dạ hiện tại anh chị có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn ạ? Client: Ờ, tại em nói chung là ra là xe đó thì em, em đang làm giấy tờ lại đó chị. Cho nên là khoảng hai tuần nữa thì, ờ, thì, ờ, em, em mới ra lấy, lấy cái giấy được. Thì lúc đó, ơ, mới, mới, mới, mới, mới bắt đầu bán được đó chị. Agent: Dạ em ghi nhận là khoảng hai tuần nữa mình mới có thể bán xe được ạ. Dạ anh chị mong muốn bán xe này với... Client: Dạ, dạ. Agent: Dạ anh chị mong muốn bán xe này với mức giá khoảng bao nhiêu ạ? Client: Em cũng không biết nữa, nào giờ mua không à, chứ không có bán cho nên cũng không có biết. Thì, ờ, em định nhờ bên, ờ, bên chị á, ờ, xem cho chị, ờ, cái giá nào nó, nó hợp lý thì, thì, thì cho gắn giúp với em. Tại vì xe nói chung là, ờ, còn mới hết. Tại vì giờ xe cũng đậu, không có có chạy lắm. Thì nãy em mua cũng 2024 mà chạy mới bằng ngày hai á, thì xe nó cũng còn mới lắm đấy. Ừm, mà, ờ, tại vì không có còn sử dụng nữa thì chị coi cái giá nào nó hợp lý á, thì, ờ, bên chị gắn giúp em.Ờm... Agent: Dạ em hiểu rồi ạ. Dạ vậy để em báo lại với chuyên viên Vu-Ca hỗ trợ mình định giá chuẩn nhất khi kết nối nhé ạ. Bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người mua tiềm... Client: Dạ. Dạ. Agent: Dạ bên em kết nối hơn hai nghìn người mua tiềm năng để mang lại giá tốt nhất và hỗ trợ hồ sơ mua bán xe nhanh nhất cho mình ạ. Anh chị có thắc mắc gì về phí dịch vụ... Client: Dạ. Dạ, dạ. Agent: Anh chị có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: À, dạ không chị. Agent: Dạ vâng. Dạ anh chị cho em ... Client: Chị ạ. Agent: Dạ anh chị cho em xác nhận số điện thoại em đang gọi có phải là số Zalo của anh chị không ạ? Số này mình có chặn tìm kiếm hay nhắn... Client: Không có thắc mắc gì. Dạ, dạ. Agent: Dạ anh chị cho em xác... Client: Không chị, ờ, bình thường à, chị... Agent: Dạ em cảm ơn chị. Dạ em đã ghi nhận thông tin xe của mình rồi ạ, sẽ có chuyên viên Vu-Ca kết bạn và hỗ trợ tiếp tục ạ. Sau khi kết bạn Zalo anh chị gửi giúp em... Client: Dạ, dạ, dạ. Ừm. Agent: Sau khi kết bạn Zalo anh chị gửi giúp em bộ ảnh nội ngoại thất xe và giấy đăng kiểm để chuyên viên bên em hỗ trợ nhanh nhất ạ. Client: Dạ, dạ, dạ, dạ. Agent: Dạ em cảm ơn chị đã dành thời gian trao đổi ạ. Chúc chị một ngày tốt lành!