a4046041-a13b-4a7b-b09b-1d43180817b7
SUCCESS
Time
29/07/2026 09:16:34
Duration
4m 8s
Campaign
-
Conversation ID
conv_3601kynthnm6fxtb1s1hjqyyz0xw
Recording
AI Extraction
odo
55000
loan
KHÔNG VAY NGÂN HÀNG
year
2018
status
SUCCESS
summary
Cuộc gọi thành công với khách hàng Hường, chủ xe Suzuki Celerio 2018. Khách xác nhận xe mua mới chính chủ, không vay ngân hàng, đã chạy 55.000 km, không va chạm hay ngập nước. Xe đang ở Thổ Nhĩ Kỳ, khách muốn bán để lên đời xe mới, không gấp. Giá mong muốn 210 triệu đồng, agent đã đọc lại và xác nhận. Agent đã thông báo phí dịch vụ 1% và kết nối hơn 2000 người mua, khách không thắc mắc. Số Zalo được xác nhận đúng, agent hướng dẫn gửi ảnh và giấy tờ sau khi kết bạn.
is_owner
CHÍNH CHỦ
location
Thổ Nhĩ Kỳ
intention
SLOW
is_silent
-
info_score
8
is_closing
True
car_history
Không va chạm nặng hay ngập nước
sale_reason
Lên đời xe mới
zalo_status
TRUE
asking_price
210000000
fee_confirmed
TRUE
Execution Steps
✓
FIND_LEAD
4ms
29/07 09:16
▸ Input
{
"phone": "0983088503"
}
▸ Output
{
"car_brand": "Suzuki",
"car_model": "Celerio",
"lead_id": "a4046041-a13b-4a7b-b09b-1d43180817b7",
"name": "H\u01b0\u1eddng",
"sales": "U09ECRJ1JJY",
"sku": "FB-QQADJAK7"
}
✓
PREPARE_CALL
2.1s
29/07 09:16
▸ Input
{
"car_brand": "Suzuki",
"car_model": "Celerio",
"name": "H\u01b0\u1eddng",
"sku": "FB-QQADJAK7"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1785291277.483739",
"variables": {
"anh_chi": "ch\u1ecb",
"car_make": "Suzuki Celerio 2018",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "H\u01b0\u1eddng"
}
}
✓
OUTBOUND_CALL
9.4s
29/07 09:16
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0983088503",
"variables": {
"anh_chi": "ch\u1ecb",
"car_make": "Suzuki Celerio 2018",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "H\u01b0\u1eddng"
}
}
▸ Output
{
"conversation_id": "conv_3601kynthnm6fxtb1s1hjqyyz0xw",
"raw": {
"conversation_id": "conv_3601kynthnm6fxtb1s1hjqyyz0xw",
"message": "Outbound call initiated",
"sip_call_id": "SCL_Z8CS5dxNDBim",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
8m 0s
29/07 09:24
▸ Input
{
"conversation_id": "conv_3601kynthnm6fxtb1s1hjqyyz0xw"
}
▸ Output
{
"duration_secs": 248,
"status": "done"
}
✓
TRANSCRIPT
29/07 09:24
▸ Input
{
"raw_turns": 67
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i ch\u1ecb H\u01b0\u1eddng \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Suzuki Celerio 2018 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u1edc, c\u00f3 g\u00ec kh\u00f4ng em? \u1edc. \u1eea. \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: ...\nClient: \u1edc, em nghe \u1ea1.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh/ch\u1ecb do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Alo. \u1edc, \u1edd. \u1eeam.\nAgent: D\u1ea1 em nghe r\u1ea5t ...\nClient: Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng.\nAgent: D\u1ea1 kh\u00f4ng vay g\u00f3p ng\u00e2n h\u00e0ng \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi t\u00e1m ph\u1ea3i kh\u00f4ng ch\u1ecb?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u1eeam, \u1edf Th\u1ed5 Nh\u0129 M\u1ed1t.\nAgent: D\u1ea1 Th\u1ed5 Nh\u0129 K\u1ef3 \u1ea1?\nClient: Alo.\nAgent: D\u1ea1 em nghe r\u00f5...\nClient: Th\u1ed5 Nh\u0129 K\u1ef3.\nAgent: D\u1ea1 em nghe r\u00f5 r\u1ed3i \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: \u1edc, 55.000.\nAgent: D\u1ea1 n\u0103m m\u01b0\u01a1i l\u0103m ngh\u00ecn kilomet. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nClient: Kh\u00f4ng, kh\u00f4ng.\nAgent: D\u1ea1 kh\u00f4ng va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc. D\u1ea1 ch\u1ecb b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec...\nClient: \u0110\u00fang \u1ea1.\nAgent: D\u1ea1 kh\u00f4ng va...\nClient: \u0110\u1ed9i anh l\u00ean \u0111\u1eddi xe, \u0111\u1ea1i tr\u01b0\u1edfng.\nAgent: ...\nClient: Ran xe b\u1eady ch\u1ed7.\nAgent: D\u1ea1 m\u00ecnh b\u00e1n xe \u0111\u1ec3 l\u00ean \u0111\u1eddi xe m\u1edbi \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe...\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 m\u00ecnh b\u00e1n...\nClient: H\u00f4ng nghe.\nAgent: D\u1ea1...\nClient: \u1eeam.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 em xin l\u1ed7i anh/ch\u1ecb, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh/ch\u1ecb n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: \u1eeam.\nClient: \u1eeam, \u1eebm.\nClient: \u1eeam, \u1eebm.\nClient: Ch\u1ecb ch\u01b0a nghe c\u00e2u h\u1ecfi.\nAgent: D\u1ea1 em h\u1ecfi l\u00e0 m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: D\u1ea1, em c\u00f3. \u0110\u00e3 t\u00ecm hi\u1ec3u, \u0111ang t\u00ecm hi\u1ec3u r\u1ed3i, ch\u01b0a \u0111\u1eb7t c\u1ecdc.\nAgent: D\u1ea1 m\u00ecnh \u0111ang t\u00ecm hi\u1ec3u \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh ch\u1ecb c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n ch\u1ecb ha?\nClient: \u1edcm, l\u00fac n\u00e0o c\u0169ng \u0111\u01b0\u1ee3c h\u1ebft. M\u00ecnh kh\u00f4ng c\u00f3, \u01a1, g\u1ea5p.\nAgent: D\u1ea1 kh\u00f4ng g\u1ea5p \u1ea1. D\u1ea1 anh/ch\u1ecb mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: N\u00f3 mau.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 ...\nClient: 610. \u1eeam.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 s\u00e1u tr\u0103m m\u01b0\u1eddi tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam, \u1eeb.\nClient: \u0110\u00fang, hai tr\u0103m m\u01b0\u1eddi.\nAgent: D\u1ea1 v\u1eady l\u00e0 hai tr\u0103m m\u01b0\u1eddi tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n hai tr\u0103m m\u01b0\u1eddi tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. B\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t cho m\u00ecnh \u1ea1. Anh/ch\u1ecb c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u1eeam, \u1eeb.\nClient: \u1eeam, \u1eebm, \u1eebm.\nClient: Kh\u00f4ng, kh\u00f4ng.\nAgent: D\u1ea1 kh\u00f4ng c\u00f3 th\u1eafc m\u1eafc \u1ea1. D\u1ea1 anh/ch\u1ecb cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh/ch\u1ecb kh\u00f4ng \u1ea1, s\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap...\nClient: C\u00f3. \u1eeam, \u1eebm. D\u1ea1.\nAgent: D\u1ea1 em \u0111\u00e3...",
"length": 3299,
"turns": 65
}
✓
AI_EXTRACTION
7.3s
29/07 09:24
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\" v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i \"ph\u00ed 1%\" sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i ph\u00ed 1%, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i ch\u1ecb H\u01b0\u1eddng \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Suzuki Celerio 2018 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u1edc, c\u00f3 g\u00ec kh\u00f4ng em? \u1edc. \u1eea. \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: ...\nClient: \u1edc, em nghe \u1ea1.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh/ch\u1ecb do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Alo. \u1edc, \u1edd. \u1eeam.\nAgent: D\u1ea1 em nghe r\u1ea5t ...\nClient: Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng.\nAgent: D\u1ea1 kh\u00f4ng vay g\u00f3p ng\u00e2n h\u00e0ng \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi t\u00e1m ph\u1ea3i kh\u00f4ng ch\u1ecb?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u1eeam, \u1edf Th\u1ed5 Nh\u0129 M\u1ed1t.\nAgent: D\u1ea1 Th\u1ed5 Nh\u0129 K\u1ef3 \u1ea1?\nClient: Alo.\nAgent: D\u1ea1 em nghe r\u00f5...\nClient: Th\u1ed5 Nh\u0129 K\u1ef3.\nAgent: D\u1ea1 em nghe r\u00f5 r\u1ed3i \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: \u1edc, 55.000.\nAgent: D\u1ea1 n\u0103m m\u01b0\u01a1i l\u0103m ngh\u00ecn kilomet. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nClient: Kh\u00f4ng, kh\u00f4ng.\nAgent: D\u1ea1 kh\u00f4ng va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc. D\u1ea1 ch\u1ecb b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec...\nClient: \u0110\u00fang \u1ea1.\nAgent: D\u1ea1 kh\u00f4ng va...\nClient: \u0110\u1ed9i anh l\u00ean \u0111\u1eddi xe, \u0111\u1ea1i tr\u01b0\u1edfng.\nAgent: ...\nClient: Ran xe b\u1eady ch\u1ed7.\nAgent: D\u1ea1 m\u00ecnh b\u00e1n xe \u0111\u1ec3 l\u00ean \u0111\u1eddi xe m\u1edbi \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe...\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 m\u00ecnh b\u00e1n...\nClient: H\u00f4ng nghe.\nAgent: D\u1ea1...\nClient: \u1eeam.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 em xin l\u1ed7i anh/ch\u1ecb, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh/ch\u1ecb n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: \u1eeam.\nClient: \u1eeam, \u1eebm.\nClient: \u1eeam, \u1eebm.\nClient: Ch\u1ecb ch\u01b0a nghe c\u00e2u h\u1ecfi.\nAgent: D\u1ea1 em h\u1ecfi l\u00e0 m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: D\u1ea1, em c\u00f3. \u0110\u00e3 t\u00ecm hi\u1ec3u, \u0111ang t\u00ecm hi\u1ec3u r\u1ed3i, ch\u01b0a \u0111\u1eb7t c\u1ecdc.\nAgent: D\u1ea1 m\u00ecnh \u0111ang t\u00ecm hi\u1ec3u \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh ch\u1ecb c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n ch\u1ecb ha?\nClient: \u1edcm, l\u00fac n\u00e0o c\u0169ng \u0111\u01b0\u1ee3c h\u1ebft. M\u00ecnh kh\u00f4ng c\u00f3, \u01a1, g\u1ea5p.\nAgent: D\u1ea1 kh\u00f4ng g\u1ea5p \u1ea1. D\u1ea1 anh/ch\u1ecb mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: N\u00f3 mau.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 ...\nClient: 610. \u1eeam.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 s\u00e1u tr\u0103m m\u01b0\u1eddi tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam, \u1eeb.\nClient: \u0110\u00fang, hai tr\u0103m m\u01b0\u1eddi.\nAgent: D\u1ea1 v\u1eady l\u00e0 hai tr\u0103m m\u01b0\u1eddi tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n hai tr\u0103m m\u01b0\u1eddi tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. B\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t cho m\u00ecnh \u1ea1. Anh/ch\u1ecb c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u1eeam, \u1eeb.\nClient: \u1eeam, \u1eebm, \u1eebm.\nClient: Kh\u00f4ng, kh\u00f4ng.\nAgent: D\u1ea1 kh\u00f4ng c\u00f3 th\u1eafc m\u1eafc \u1ea1. D\u1ea1 anh/ch\u1ecb cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh/ch\u1ecb kh\u00f4ng \u1ea1, s\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap...\nClient: C\u00f3. \u1eeam, \u1eebm. D\u1ea1.\nAgent: D\u1ea1 em \u0111\u00e3..."
}
▸ Output
{
"asking_price": "210000000",
"car_history": "Kh\u00f4ng va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc",
"fee_confirmed": "TRUE",
"info_score": 8,
"intention": "SLOW",
"is_closing": true,
"is_owner": "CH\u00cdNH CH\u1ee6",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "Th\u1ed5 Nh\u0129 K\u1ef3",
"odo": "55000",
"sale_reason": "L\u00ean \u0111\u1eddi xe m\u1edbi",
"status": "SUCCESS",
"summary": "Cu\u1ed9c g\u1ecdi th\u00e0nh c\u00f4ng v\u1edbi kh\u00e1ch h\u00e0ng H\u01b0\u1eddng, ch\u1ee7 xe Suzuki Celerio 2018. Kh\u00e1ch x\u00e1c nh\u1eadn xe mua m\u1edbi ch\u00ednh ch\u1ee7, kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 55.000 km, kh\u00f4ng va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc. Xe \u0111ang \u1edf Th\u1ed5 Nh\u0129 K\u1ef3, kh\u00e1ch mu\u1ed1n b\u00e1n \u0111\u1ec3 l\u00ean \u0111\u1eddi xe m\u1edbi, kh\u00f4ng g\u1ea5p. Gi\u00e1 mong mu\u1ed1n 210 tri\u1ec7u \u0111\u1ed3ng, agent \u0111\u00e3 \u0111\u1ecdc l\u1ea1i v\u00e0 x\u00e1c nh\u1eadn. Agent \u0111\u00e3 th\u00f4ng b\u00e1o ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua, kh\u00e1ch kh\u00f4ng th\u1eafc m\u1eafc. S\u1ed1 Zalo \u0111\u01b0\u1ee3c x\u00e1c nh\u1eadn \u0111\u00fang, agent h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh v\u00e0 gi\u1ea5y t\u1edd sau khi k\u1ebft b\u1ea1n.",
"year": "2018",
"zalo_status": "TRUE"
}
✓
SLACK_POST
622ms
29/07 09:24
▸ Input
{
"sales_slack_id": "U09ECRJ1JJY",
"sku": "FB-QQADJAK7",
"status": "SUCCESS",
"summary": "Cu\u1ed9c g\u1ecdi th\u00e0nh c\u00f4ng v\u1edbi kh\u00e1ch h\u00e0ng H\u01b0\u1eddng, ch\u1ee7 xe Suzuki Celerio 2018. Kh\u00e1ch x\u00e1c nh\u1eadn xe mua m\u1edbi ch\u00ednh ch\u1ee7, kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 55.000 km, kh\u00f4ng va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc. Xe \u0111ang \u1edf Th\u1ed5 Nh\u0129 K\u1ef3, kh\u00e1ch mu\u1ed1n b\u00e1n \u0111\u1ec3 l\u00ean \u0111\u1eddi xe m\u1edbi, kh\u00f4ng g\u1ea5p. Gi\u00e1 mong mu\u1ed1n 210 tri\u1ec7u \u0111\u1ed3ng, agent \u0111\u00e3 \u0111\u1ecdc l\u1ea1i v\u00e0 x\u00e1c nh\u1eadn. Agent \u0111\u00e3 th\u00f4ng b\u00e1o ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua, kh\u00e1ch kh\u00f4ng th\u1eafc m\u1eafc. S\u1ed1 Zalo \u0111\u01b0\u1ee3c x\u00e1c nh\u1eadn \u0111\u00fang, agent h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh v\u00e0 gi\u1ea5y t\u1edd sau khi k\u1ebft b\u1ea1n."
}
▸ Output
{
"posted": true,
"thread_ts": "1785291277.483739"
}
✓
CRM_APIS
449ms
29/07 09:24
✓
CRM_ACTIVITIES
116ms
29/07 09:24
✓
SLACK_AUDIO
4.3s
29/07 09:24
✓
UPDATE_CLOSING
109ms
29/07 09:24
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải chị Hường đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe Suzuki Celerio 2018 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Alo. Ờ, có gì không em? Ờ. Ừ. Đúng rồi. Agent: Dạ em nghe rất rõ... Client: Đúng rồi. Agent: ... Client: Ờ, em nghe ạ. Agent: Dạ em nghe rất rõ rồi ạ, em xin lỗi anh/chị do tín hiệu mạng vừa rồi hơi chập chờn ạ. Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: Alo. Ờ, ờ. Ừm. Agent: Dạ em nghe rất ... Client: Không, không, không. Agent: Dạ không vay góp ngân hàng ạ. Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai không mười tám phải không chị? Client: Đúng rồi. Agent: Dạ em ghi... Client: Đúng rồi. Agent: Dạ em ghi nhận. Dạ hiện tại xe mình đang ở khu vực nào ạ? Client: Ừm, ở Thổ Nhĩ Mốt. Agent: Dạ Thổ Nhĩ Kỳ ạ? Client: Alo. Agent: Dạ em nghe rõ... Client: Thổ Nhĩ Kỳ. Agent: Dạ em nghe rõ rồi ạ. Dạ xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: Ờ, 55.000. Agent: Dạ năm mươi lăm nghìn kilomet. Dạ không biết xe mình có từng va chạm nặng hay bị ngập nước gì không ạ? Client: Ừm. Client: Không, không. Agent: Dạ không va chạm hay ngập nước. Dạ chị bán xe lần này vì lý do gì... Client: Đúng ạ. Agent: Dạ không va... Client: Đội anh lên đời xe, đại trưởng. Agent: ... Client: Ran xe bậy chỗ. Agent: Dạ mình bán xe để lên đời xe mới ạ. Dạ không biết mình đã tìm hiểu hay đặt cọc mẫu xe... Client: Đúng rồi ạ. Agent: Dạ mình bán... Client: Hông nghe. Agent: Dạ... Client: Ừm. Agent: dạ, em nắm thông tin của mình ạ! Dạ em xin lỗi anh/chị, đoạn rồi tín hiệu hơi chập chờn nên em chưa nghe kịp ạ, anh/chị nói lại giúp em với ạ? Client: Ừm. Client: Ừm, ừm. Client: Ừm, ừm. Client: Chị chưa nghe câu hỏi. Agent: Dạ em hỏi là mình đã tìm hiểu hay đặt cọc mẫu xe nào chưa ạ? Client: Dạ, em có. Đã tìm hiểu, đang tìm hiểu rồi, chưa đặt cọc. Agent: Dạ mình đang tìm hiểu ạ. Dạ hiện tại anh chị có kế hoạch bán xe này bao lâu ạ? Tầm một tuần hay hơn chị ha? Client: Ờm, lúc nào cũng được hết. Mình không có, ơ, gấp. Agent: Dạ không gấp ạ. Dạ anh/chị mong muốn bán xe này với mức giá khoảng bao nhiêu ạ? Client: Nó mau. Agent: Dạ em xin phép đọc lại mức giá ... Client: 610. Ừm. Agent: Dạ em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ sáu trăm mười triệu đúng không ạ? Client: Ừm, ừ. Client: Đúng, hai trăm mười. Agent: Dạ vậy là hai trăm mười triệu đúng không ạ? Client: Đúng rồi, đúng rồi. Agent: Dạ em ghi nhận mức giá mong muốn hai trăm mười triệu của mình rồi ạ. Bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người mua tiềm năng để mang lại giá tốt nhất cho mình ạ. Anh/chị có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: Ừm, ừ. Client: Ừm, ừm, ừm. Client: Không, không. Agent: Dạ không có thắc mắc ạ. Dạ anh/chị cho em xác nhận số điện thoại em đang gọi có phải là số Zalo của anh/chị không ạ, số này mình có chặn tìm kiếm hay nhắn tin từ người lạ không ạ? Client: Ừm. Client: Đúng rồi. Agent: Dạ em đã ghi nhận thông tin xe của mình rồi ạ, sẽ có chuyên viên Vu-Ca kết bạn và hỗ trợ tiếp tục ạ. Sau khi kết bạn Zalo anh/chị gửi giúp... Client: Có. Ừm, ừm. Dạ. Agent: Dạ em đã...