2ae5a671-dd97-44db-b580-78a4f368c4b9
CALL BACK
Time
19/08/2026 09:21:14
Duration
2m 18s
Campaign
-
Conversation ID
conv_1501m0bx5baset0skdnpgb57xap5
Recording
AI Extraction
odo
90000
loan
CÒN VAY NGÂN HÀNG
year
2022
status
CALL BACK
summary
Cuộc gọi giữa agent Mỹ Linh và anh Hùng Đào Mạnh về việc bán xe Suzuki Stiga 2022. Anh Hùng xác nhận là chính chủ, xe còn vay ngân hàng, đang ở Bình Dương, đã chạy gần 90.000 km, không có va chạm nặng hay ngập nước, chỉ sửa xước nhẹ. Lý do bán là không thể chạy ráp (grab) được nữa. Anh chưa tìm hiểu xe mới và tỏ ra bận rộn, không muốn nghe nhiều. Agent chưa xác nhận Zalo, chưa hỏi giá, chưa nói phí dịch vụ và chưa đưa hướng dẫn cuối, nên cần gọi lại để hoàn thiện thông tin.
is_owner
CHÍNH CHỦ
location
Bình Dương
intention
SLOW
is_silent
-
info_score
7
is_closing
True
car_history
Không có va chạm nặng, không ngập nước, chỉ có sửa xước nhẹ.
sale_reason
Không chạy ráp (grab) được nữa do giá bè quá.
zalo_status
FALSE
asking_price
CHƯA RÕ
fee_confirmed
FALSE
Execution Steps
✓
FIND_LEAD
26ms
19/08 09:21
▸ Input
{
"phone": "0988802393"
}
▸ Output
{
"car_brand": "Suzuki",
"car_model": "Stiga",
"lead_id": "2ae5a671-dd97-44db-b580-78a4f368c4b9",
"name": "H\u00f9ng \u0110\u00e0o M\u1ea1nh",
"sales": "U0BN5EW3FND",
"sku": "FB-FLZVCNCG"
}
✓
FILTER_SALES
15ms
19/08 09:21
▸ Input
{
"sales_slack_id": "U0BN5EW3FND"
}
▸ Output
{
"decision": "CALL"
}
✓
PREPARE_CALL
3.5s
19/08 09:21
▸ Input
{
"car_brand": "Suzuki",
"car_model": "Stiga",
"name": "H\u00f9ng \u0110\u00e0o M\u1ea1nh",
"sku": "FB-FLZVCNCG"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1787105959.981009",
"variables": {
"anh_chi": "anh",
"car_make": "Suzuki Stiga 2022",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "H\u00f9ng \u0110\u00e0o M\u1ea1nh"
}
}
✓
OUTBOUND_CALL
11.3s
19/08 09:21
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0988802393",
"variables": {
"anh_chi": "anh",
"car_make": "Suzuki Stiga 2022",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "H\u00f9ng \u0110\u00e0o M\u1ea1nh"
}
}
▸ Output
{
"conversation_id": "conv_1501m0bx5baset0skdnpgb57xap5",
"raw": {
"conversation_id": "conv_1501m0bx5baset0skdnpgb57xap5",
"message": "Outbound call initiated",
"sip_call_id": "SCL_AMXYWbKzVCHj",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
4m 0s
19/08 09:25
▸ Input
{
"conversation_id": "conv_1501m0bx5baset0skdnpgb57xap5"
}
▸ Output
{
"duration_secs": 138,
"status": "done"
}
✓
TRANSCRIPT
19/08 09:25
▸ Input
{
"raw_turns": 39
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh H\u00f9ng \u0110\u00e0o M\u1ea1nh \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Suzuki Stiga 2022 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 xe ...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: C\u00f2n.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n ...\nClient: C\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng. D\u1ea1 c\u00f3 \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh v\u1eabn c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai ng\u00e0n kh\u00f4ng tr\u0103m hai m\u01b0\u01a1i hai ph\u1ea3i kh\u00f4ng anh?\nClient: C\u00e0i em. N\u00f3i.\nAgent: D\u1ea1 em xin l\u1ed7i...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh s\u1ea3n xu\u1ea5t n\u0103m hai ng\u00e0n kh\u00f4ng tr\u0103m hai m\u01b0\u01a1i hai \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: L\u01b0\u01a1ng L\u1ee3i.\nAgent: D\u1ea1 em...\nClient: B\u00ecnh D\u01b0\u01a1ng.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u0111ang \u1edf B\u00ecnh D\u01b0\u01a1ng \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: M\u1ed9t-- g\u1ea7n ch\u00edn m\u01b0\u01a1i ngh\u00ecn.\nAgent: D\u1ea1 g\u1ea7n ch\u00edn m\u01b0\u01a1i...\nClient: Ch\u01b0a bi\u1ebft \u0111\u01b0\u1ee3c.\nAgent: D\u1ea1 em ghi nh\u1eadn...\nClient: \u1edc.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u0111\u00e3 ch\u1ea1y g\u1ea7n ch\u00edn m\u01b0\u01a1i ngh\u00ecn kilomet \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: \u1edc, kh\u00f4ng.\nAgent: D\u1ea1 em ghi ...\nClient: Kh\u00f4ng c\u00f3 va ch\u1ea1m. Ghi nh\u1eadn d\u00e0i th\u00f4i. S\u1eeda x\u01b0\u1edbc th\u00f4i.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh kh\u00f4ng ...\nClient: Ch\u01b0a c\u00f3 ng-ng\u1eadp n\u01b0\u1edbc, ng\u1eadp n\u01b0\u1edbc g\u00ec h\u1ebft \u1ea1. \u1eeam.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh kh\u00f4ng c\u00f3 va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc, ch\u1ec9 c\u00f3 s\u1eeda x\u01b0\u1edbc nh\u1eb9 th\u00f4i \u1ea1. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec...\nClient: Lu\u00f4n r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh...\nClient: L\u00fd do l\u00e0 kh\u00f4ng \u0111\u1ee7, \u01a1, ch\u1ea1y r\u00e1p \u0111\u01b0\u1ee3c n\u1eefa r\u1ed3i. Kh\u00f4ng ch\u1ea1y r\u00e1p \u0111\u01b0\u1ee3c. R\u00e1p b\u00e2y gi\u1edd gi\u00e1 n\u00f3 b\u00e8 qu\u00e1 kh\u00f4ng ch\u1ea1y \u0111\u01b0\u1ee3c cho n\u00ean ph\u1ea3i b\u00e1n.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00fd do b\u00e1n xe c\u1ee7a m\u00ecnh l\u00e0 do kh\u00f4ng ch\u1ea1y r\u00e1p \u0111\u01b0\u1ee3c n\u1eefa \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a...\nClient: \u0110\u01b0\u1ee3c r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00fd do b\u00e1n xe c\u1ee7a m\u00ecnh l\u00e0 ...\nClient: Ch\u01b0a, ch\u01b0a, ch\u01b0a.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u00ecnh ch\u01b0a t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe...\nClient: \u1edc, c\u1ee7a em l\u00e0 nhi\u1ec1u v\u1eady, em th\u00edch th\u00ec em, \u1edd, em th\u00edch cho em t\u1edbi em coi ch\u1ee9 con b\u00e2y gi\u1edd c\u1ee9 g\u1ecdi, \u1edd, v\u1eady l\u00e0m sao anh tr\u1ea3 l\u1eddi \u0111\u01b0\u1ee3c. B\u00e2y gi\u1edd anh c\u00f2n b\u1eadn c\u00f4ng vi\u1ec7c l\u1eafm, em n\u00f3i nhi\u1ec1u qu\u00e1.\nAgent: D\u1ea1 em xin l\u1ed7i anh \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh ch\u1ecb...",
"length": 2248,
"turns": 39
}
✓
AI_EXTRACTION
4.8s
19/08 09:25
▸ Input
{
"model": "deepseek-v4-flash:0731-cloud",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh H\u00f9ng \u0110\u00e0o M\u1ea1nh \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Suzuki Stiga 2022 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 xe ...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: C\u00f2n.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n ...\nClient: C\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng. D\u1ea1 c\u00f3 \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh v\u1eabn c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai ng\u00e0n kh\u00f4ng tr\u0103m hai m\u01b0\u01a1i hai ph\u1ea3i kh\u00f4ng anh?\nClient: C\u00e0i em. N\u00f3i.\nAgent: D\u1ea1 em xin l\u1ed7i...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh s\u1ea3n xu\u1ea5t n\u0103m hai ng\u00e0n kh\u00f4ng tr\u0103m hai m\u01b0\u01a1i hai \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: L\u01b0\u01a1ng L\u1ee3i.\nAgent: D\u1ea1 em...\nClient: B\u00ecnh D\u01b0\u01a1ng.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u0111ang \u1edf B\u00ecnh D\u01b0\u01a1ng \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: M\u1ed9t-- g\u1ea7n ch\u00edn m\u01b0\u01a1i ngh\u00ecn.\nAgent: D\u1ea1 g\u1ea7n ch\u00edn m\u01b0\u01a1i...\nClient: Ch\u01b0a bi\u1ebft \u0111\u01b0\u1ee3c.\nAgent: D\u1ea1 em ghi nh\u1eadn...\nClient: \u1edc.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u0111\u00e3 ch\u1ea1y g\u1ea7n ch\u00edn m\u01b0\u01a1i ngh\u00ecn kilomet \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: \u1edc, kh\u00f4ng.\nAgent: D\u1ea1 em ghi ...\nClient: Kh\u00f4ng c\u00f3 va ch\u1ea1m. Ghi nh\u1eadn d\u00e0i th\u00f4i. S\u1eeda x\u01b0\u1edbc th\u00f4i.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh kh\u00f4ng ...\nClient: Ch\u01b0a c\u00f3 ng-ng\u1eadp n\u01b0\u1edbc, ng\u1eadp n\u01b0\u1edbc g\u00ec h\u1ebft \u1ea1. \u1eeam.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh kh\u00f4ng c\u00f3 va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc, ch\u1ec9 c\u00f3 s\u1eeda x\u01b0\u1edbc nh\u1eb9 th\u00f4i \u1ea1. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec...\nClient: Lu\u00f4n r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh...\nClient: L\u00fd do l\u00e0 kh\u00f4ng \u0111\u1ee7, \u01a1, ch\u1ea1y r\u00e1p \u0111\u01b0\u1ee3c n\u1eefa r\u1ed3i. Kh\u00f4ng ch\u1ea1y r\u00e1p \u0111\u01b0\u1ee3c. R\u00e1p b\u00e2y gi\u1edd gi\u00e1 n\u00f3 b\u00e8 qu\u00e1 kh\u00f4ng ch\u1ea1y \u0111\u01b0\u1ee3c cho n\u00ean ph\u1ea3i b\u00e1n.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00fd do b\u00e1n xe c\u1ee7a m\u00ecnh l\u00e0 do kh\u00f4ng ch\u1ea1y r\u00e1p \u0111\u01b0\u1ee3c n\u1eefa \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a...\nClient: \u0110\u01b0\u1ee3c r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00fd do b\u00e1n xe c\u1ee7a m\u00ecnh l\u00e0 ...\nClient: Ch\u01b0a, ch\u01b0a, ch\u01b0a.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u00ecnh ch\u01b0a t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe...\nClient: \u1edc, c\u1ee7a em l\u00e0 nhi\u1ec1u v\u1eady, em th\u00edch th\u00ec em, \u1edd, em th\u00edch cho em t\u1edbi em coi ch\u1ee9 con b\u00e2y gi\u1edd c\u1ee9 g\u1ecdi, \u1edd, v\u1eady l\u00e0m sao anh tr\u1ea3 l\u1eddi \u0111\u01b0\u1ee3c. B\u00e2y gi\u1edd anh c\u00f2n b\u1eadn c\u00f4ng vi\u1ec7c l\u1eafm, em n\u00f3i nhi\u1ec1u qu\u00e1.\nAgent: D\u1ea1 em xin l\u1ed7i anh \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh ch\u1ecb..."
}
▸ Output
{
"asking_price": "CH\u01afA R\u00d5",
"car_history": "Kh\u00f4ng c\u00f3 va ch\u1ea1m n\u1eb7ng, kh\u00f4ng ng\u1eadp n\u01b0\u1edbc, ch\u1ec9 c\u00f3 s\u1eeda x\u01b0\u1edbc nh\u1eb9.",
"fee_confirmed": "FALSE",
"info_score": 7,
"intention": "SLOW",
"is_closing": true,
"is_owner": "CH\u00cdNH CH\u1ee6",
"is_silent": false,
"loan": "C\u00d2N VAY NG\u00c2N H\u00c0NG",
"location": "B\u00ecnh D\u01b0\u01a1ng",
"odo": "90000",
"sale_reason": "Kh\u00f4ng ch\u1ea1y r\u00e1p (grab) \u0111\u01b0\u1ee3c n\u1eefa do gi\u00e1 b\u00e8 qu\u00e1.",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi gi\u1eefa agent M\u1ef9 Linh v\u00e0 anh H\u00f9ng \u0110\u00e0o M\u1ea1nh v\u1ec1 vi\u1ec7c b\u00e1n xe Suzuki Stiga 2022. Anh H\u00f9ng x\u00e1c nh\u1eadn l\u00e0 ch\u00ednh ch\u1ee7, xe c\u00f2n vay ng\u00e2n h\u00e0ng, \u0111ang \u1edf B\u00ecnh D\u01b0\u01a1ng, \u0111\u00e3 ch\u1ea1y g\u1ea7n 90.000 km, kh\u00f4ng c\u00f3 va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc, ch\u1ec9 s\u1eeda x\u01b0\u1edbc nh\u1eb9. L\u00fd do b\u00e1n l\u00e0 kh\u00f4ng th\u1ec3 ch\u1ea1y r\u00e1p (grab) \u0111\u01b0\u1ee3c n\u1eefa. Anh ch\u01b0a t\u00ecm hi\u1ec3u xe m\u1edbi v\u00e0 t\u1ecf ra b\u1eadn r\u1ed9n, kh\u00f4ng mu\u1ed1n nghe nhi\u1ec1u. Agent ch\u01b0a x\u00e1c nh\u1eadn Zalo, ch\u01b0a h\u1ecfi gi\u00e1, ch\u01b0a n\u00f3i ph\u00ed d\u1ecbch v\u1ee5 v\u00e0 ch\u01b0a \u0111\u01b0a h\u01b0\u1edbng d\u1eabn cu\u1ed1i, n\u00ean c\u1ea7n g\u1ecdi l\u1ea1i \u0111\u1ec3 ho\u00e0n thi\u1ec7n th\u00f4ng tin.",
"year": "2022",
"zalo_status": "FALSE"
}
✓
SLACK_POST
640ms
19/08 09:25
▸ Input
{
"sales_slack_id": "U0BN5EW3FND",
"sku": "FB-FLZVCNCG",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi gi\u1eefa agent M\u1ef9 Linh v\u00e0 anh H\u00f9ng \u0110\u00e0o M\u1ea1nh v\u1ec1 vi\u1ec7c b\u00e1n xe Suzuki Stiga 2022. Anh H\u00f9ng x\u00e1c nh\u1eadn l\u00e0 ch\u00ednh ch\u1ee7, xe c\u00f2n vay ng\u00e2n h\u00e0ng, \u0111ang \u1edf B\u00ecnh D\u01b0\u01a1ng, \u0111\u00e3 ch\u1ea1y g\u1ea7n 90.000 km, kh\u00f4ng c\u00f3 va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc, ch\u1ec9 s\u1eeda x\u01b0\u1edbc nh\u1eb9. L\u00fd do b\u00e1n l\u00e0 kh\u00f4ng th\u1ec3 ch\u1ea1y r\u00e1p (grab) \u0111\u01b0\u1ee3c n\u1eefa. Anh ch\u01b0a t\u00ecm hi\u1ec3u xe m\u1edbi v\u00e0 t\u1ecf ra b\u1eadn r\u1ed9n, kh\u00f4ng mu\u1ed1n nghe nhi\u1ec1u. Agent ch\u01b0a x\u00e1c nh\u1eadn Zalo, ch\u01b0a h\u1ecfi gi\u00e1, ch\u01b0a n\u00f3i ph\u00ed d\u1ecbch v\u1ee5 v\u00e0 ch\u01b0a \u0111\u01b0a h\u01b0\u1edbng d\u1eabn cu\u1ed1i, n\u00ean c\u1ea7n g\u1ecdi l\u1ea1i \u0111\u1ec3 ho\u00e0n thi\u1ec7n th\u00f4ng tin."
}
▸ Output
{
"posted": true,
"thread_ts": "1787105959.981009"
}
✓
CRM_APIS
376ms
19/08 09:25
✓
CRM_ACTIVITIES
278ms
19/08 09:25
✓
SLACK_AUDIO
3.6s
19/08 09:25
✓
UPDATE_CLOSING
125ms
19/08 09:25
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Hùng Đào Mạnh đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe Suzuki Stiga 2022 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Đúng rồi. Agent: Dạ xe ... Client: Đúng rồi. Agent: Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: Còn. Agent: Dạ xe mình hiện ... Client: Còn vay góp ngân hàng. Dạ có ạ. Agent: Dạ em ghi nhận xe mình vẫn còn vay góp ngân hàng ạ. Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai ngàn không trăm hai mươi hai phải không anh? Client: Cài em. Nói. Agent: Dạ em xin lỗi... Client: Đúng rồi. Agent: Dạ em ghi nhận xe mình sản xuất năm hai ngàn không trăm hai mươi hai ạ. Dạ hiện tại xe mình đang ở khu vực nào ạ? Client: Lương Lợi. Agent: Dạ em... Client: Bình Dương. Agent: Dạ em ghi nhận xe mình đang ở Bình Dương ạ. Dạ xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: Một-- gần chín mươi nghìn. Agent: Dạ gần chín mươi... Client: Chưa biết được. Agent: Dạ em ghi nhận... Client: Ờ. Agent: Dạ em ghi nhận xe mình đã chạy gần chín mươi nghìn kilomet ạ. Dạ không biết xe mình có từng va chạm nặng hay bị ngập nước gì không ạ? Client: Ờ, không. Agent: Dạ em ghi ... Client: Không có va chạm. Ghi nhận dài thôi. Sửa xước thôi. Agent: Dạ em ghi nhận xe mình không ... Client: Chưa có ng-ngập nước, ngập nước gì hết ạ. Ừm. Agent: Dạ em ghi nhận xe mình không có va chạm nặng hay ngập nước, chỉ có sửa xước nhẹ thôi ạ. Dạ anh bán xe lần này vì lý do gì... Client: Luôn rồi. Agent: Dạ em ghi nhận xe mình... Client: Lý do là không đủ, ơ, chạy ráp được nữa rồi. Không chạy ráp được. Ráp bây giờ giá nó bè quá không chạy được cho nên phải bán. Agent: Dạ em ghi nhận lý do bán xe của mình là do không chạy ráp được nữa ạ. Dạ không biết mình đã tìm hiểu hay đặt cọc mẫu xe nào chưa... Client: Được rồi. Agent: Dạ em ghi nhận lý do bán xe của mình là ... Client: Chưa, chưa, chưa. Agent: Dạ em ghi nhận mình chưa tìm hiểu hay đặt cọc mẫu xe... Client: Ờ, của em là nhiều vậy, em thích thì em, ờ, em thích cho em tới em coi chứ con bây giờ cứ gọi, ờ, vậy làm sao anh trả lời được. Bây giờ anh còn bận công việc lắm, em nói nhiều quá. Agent: Dạ em xin lỗi anh ạ. Dạ hiện tại anh chị...