{
  "phone": "0937403813"
}

{
  "car_brand": "Vinfast",
  "car_model": "VF9",
  "name": "Ho\u00e0ng Minh Th\u1eafng",
  "sku": "FB-TDCP3TUK"
}

{
  "agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
  "phone": "0937403813",
  "variables": {
    "anh_chi": "anh",
    "car_make": "Vinfast VF9",
    "data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
    "user_name": "Ho\u00e0ng Minh Th\u1eafng"
  }
}

{
  "conversation_id": "conv_4101kycr7ssjedmv8hzjzvxgw6bn"
}

{
  "raw_turns": 30
}

{
  "model": "DeepSeek-V4-Flash",
  "system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n   - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n   - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n   - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n   - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n     a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n     b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n     c. Agent \u0111\u00e3 n\u00f3i r\u00f5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\" v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n     d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n     e. info_score \u2265 7.\n     N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n   - \u0027CALL BACK\u0027:\n     \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n     \u2022 Ho\u1eb7c info_score \u003c 7.\n     \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i \"ph\u00ed 1%\" sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i ph\u00ed 1%, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
  "transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Ho\u00e0ng Minh Th\u1eafng \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Vinfast VF9 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. D\u1ea1, sao anh? Mua, mua, mua, mua. Mua, mua kh\u00f4ng ph\u1ea3i b\u00e1n.\nAgent: D\u1ea1 em xin l\u1ed7i anh, ch\u1eafc em nghe nh\u1ea7m th\u00f4ng tin \u1ea1. Anh \u0111ang c\u00f3 nhu c\u1ea7u mua xe \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn nhu c\u1ea7u mua xe ...\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: ... c\u1ee7a anh r\u1ed3i \u1ea1. Em s\u1ebd chuy\u1ec3n th\u00f4ng tin cho chuy\u00ean vi\u00ean t\u01b0 v\u1ea5n \u0111\u1ec3 h\u1ed7 tr\u1ee3 anh t\u00ecm m\u1eabu xe ph\u00f9 h\u1ee3p nh\u1ea5t nh\u00e9 \u1ea1.\nClient: \u1edc, th\u1ebf th\u00ec... Cho, cho u\u1ed1ng c\u00e1i... \u00c0, xin l\u1ed7i. Cho u\u1ed1ng c\u00e1i n\u00e0y m\u1ed9t vi\u00ean. C\u00e1i n\u00e0y m\u1ed9t vi\u00ean. \u1eea.\nAgent: D\u1ea1 em nghe r\u00f5 r\u1ed3i \u1ea1. Anh c\u00f3 c\u1ea7n em h\u1ed7 tr\u1ee3 th\u00eam th\u00f4ng tin g\u00ec n\u1eefa kh\u00f4ng...\nClient: C\u00e1i n\u00e0y m\u1ed9t ng\u01b0\u1eddi. \u00c0, kh\u00f4ng, kh\u00f4ng. C\u00e1i n\u00e0y m\u1ed9t ng\u01b0\u1eddi.\nAgent: ...\nClient: D\u1ea1 v\u00e2ng \u1ea1. Em \u1ea1, v\u00e2ng.\nAgent: D\u1ea1 em ch\u01b0a nghe \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i t\u1eeb m\u00ecnh, em xin ph\u00e9p chuy\u1ec3n sang c\u00e2u ti\u1ebfp theo nh\u00e9 \u1ea1.\nClient: R\u1ed3i, r\u1ed3i em, em n\u00f3i \u0111i.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin mua xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. Em s\u1ebd chuy\u1ec3n th\u00f4ng tin n\u00e0y cho chuy\u00ean vi\u00ean b\u00ean em \u0111\u1ec3 h\u1ecd li\u00ean h\u1ec7 h\u1ed7 tr\u1ee3 anh t\u00ecm \u0111\u01b0\u1ee3c chi\u1ebfc xe...\nClient: C\u00e1i n\u00e0y vi\u00ean. C\u00e1i n\u00e0y c\u1ee7a m\u1ed9t vi\u00ean-- m\u1ed7i t\u01b0 vi\u00ean \u0111\u1ea5y. R\u1ed3i em n\u00f3i \u0111i.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin mua xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. Em s\u1ebd chuy\u1ec3n th\u00f4ng tin n\u00e0y cho chuy\u00ean vi\u00ean b\u00ean em \u0111\u1ec3 h\u1ecd li\u00ean h\u1ec7 h\u1ed7 tr\u1ee3 anh t\u00ecm \u0111\u01b0\u1ee3c chi\u1ebfc xe \u01b0ng \u00fd nh\u1ea5t \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec th\u00eam kh\u00f4ng \u1ea1?\nClient: Alo. Kh\u00f4ng, kh\u00f4ng \u1ea1.\nAgent: D\u1ea1 v\u1eady em c\u1ea3m \u01a1n anh \u0111\u00e3 d\u00e0nh th\u1eddi ...\nClient: Kh\u00f4ng, kh\u00f4ng. \u1eeam.\nAgent: D\u1ea1 v\u1eady em c\u1ea3m \u01a1n...\nClient: D\u1ea1, d\u1ea1 ok.\nAgent: anh \u0111\u00e3 d\u00e0nh th\u1eddi gian trao...\nClient: D\u1ea1 r\u1ed3i, em... \u01a0, \u0111i\u1ec7n tho\u1ea1i c\u00e0i nh\u1eafc c\u00e1i cho.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh \u0111\u00e3 d\u00e0nh th\u1eddi gian trao \u0111\u1ed5i \u1ea1...\nClient: OK.\nClient: D\u1ea1. \u1eeam. Em robot hay ng\u01b0\u1eddi v\u1eady?\nAgent: D\u1ea1 em b\u00ean ..."
}

{
  "sales_slack_id": "U0873P7C4H5",
  "sku": "FB-TDCP3TUK",
  "status": "REFUSED",
  "summary": "Cu\u1ed9c g\u1ecdi b\u1eaft \u0111\u1ea7u v\u1edbi vi\u1ec7c agent x\u00e1c nh\u1eadn th\u00f4ng tin kh\u00e1ch h\u00e0ng, nh\u01b0ng kh\u00e1ch h\u00e0ng nhanh ch\u00f3ng cho bi\u1ebft m\u00ecnh c\u00f3 nhu c\u1ea7u mua xe ch\u1ee9 kh\u00f4ng ph\u1ea3i b\u00e1n. Agent \u0111\u00e3 xin l\u1ed7i v\u00e0 ghi nh\u1eadn nhu c\u1ea7u mua xe, h\u1ee9a chuy\u1ec3n th\u00f4ng tin cho chuy\u00ean vi\u00ean t\u01b0 v\u1ea5n. Kh\u00e1ch h\u00e0ng c\u00f3 v\u1ebb l\u01a1 \u0111\u00e3ng v\u00e0 kh\u00f4ng t\u1eadp trung v\u00e0o cu\u1ed9c g\u1ecdi. Cu\u1ed9c g\u1ecdi k\u1ebft th\u00fac v\u1edbi vi\u1ec7c kh\u00e1ch h\u00e0ng h\u1ecfi agent l\u00e0 ng\u01b0\u1eddi hay robot. Kh\u00f4ng c\u00f3 th\u00f4ng tin n\u00e0o v\u1ec1 xe b\u00e1n \u0111\u01b0\u1ee3c thu th\u1eadp."
}