64f7462b-efb5-408b-8ed5-f3019972100d
FAILED
Time
28/07/2026 07:46:39
Duration
4m 55s
Campaign
-
Conversation ID
conv_6101kyk30tkxfk38r6610rc0e6dc
Recording
AI Extraction
odo
CHƯA RÕ
loan
CHƯA RÕ
year
CHƯA RÕ
status
FAILED
summary
-
is_owner
CHƯA RÕ
location
CHƯA RÕ
intention
SLOW
is_silent
-
info_score
-
is_closing
True
car_history
CHƯA RÕ
sale_reason
CHƯA RÕ
zalo_status
CHƯA RÕ
asking_price
CHƯA RÕ
fee_confirmed
FALSE
Execution Steps
✓
FIND_LEAD
35ms
28/07 07:46
▸ Input
{
"phone": "0913604099"
}
▸ Output
{
"car_brand": "mitsubishi",
"car_model": "pajero sport",
"lead_id": "64f7462b-efb5-408b-8ed5-f3019972100d",
"name": "Nguy\u1ec5n Thanh Sang",
"sales": "U06LV03KKFE",
"sku": "SKU-AE3L3R"
}
✓
PREPARE_CALL
19.1s
28/07 07:46
▸ Input
{
"car_brand": "mitsubishi",
"car_model": "pajero sport",
"name": "Nguy\u1ec5n Thanh Sang",
"sku": "SKU-AE3L3R"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1785199478.344739",
"variables": {
"anh_chi": "anh",
"car_make": "mitsubishi pajero sport 2014",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:Trong 1 tu\u1ea7n, l\u00fd do b\u00e1n: \u0110\u1ed5i xe m\u1edbi, odo: 185000, gi\u00e1 mong mu\u1ed1n: 400.000000, v\u1ecb tr\u00ed: TP.HCM",
"user_name": "Nguy\u1ec5n Thanh Sang"
}
}
✓
OUTBOUND_CALL
10.9s
28/07 07:47
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0913604099",
"variables": {
"anh_chi": "anh",
"car_make": "mitsubishi pajero sport 2014",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:Trong 1 tu\u1ea7n, l\u00fd do b\u00e1n: \u0110\u1ed5i xe m\u1edbi, odo: 185000, gi\u00e1 mong mu\u1ed1n: 400.000000, v\u1ecb tr\u00ed: TP.HCM",
"user_name": "Nguy\u1ec5n Thanh Sang"
}
}
▸ Output
{
"conversation_id": "conv_6101kyk30tkxfk38r6610rc0e6dc",
"raw": {
"conversation_id": "conv_6101kyk30tkxfk38r6610rc0e6dc",
"message": "Outbound call initiated",
"sip_call_id": "SCL_meHGgp6EQ3fN",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
8m 0s
28/07 07:55
▸ Input
{
"conversation_id": "conv_6101kyk30tkxfk38r6610rc0e6dc"
}
▸ Output
{
"duration_secs": 295,
"status": "done"
}
✓
TRANSCRIPT
28/07 07:55
▸ Input
{
"raw_turns": 60
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Nguy\u1ec5n Thanh Sang \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe mitsubishi pajero sport 2014 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u1eea. T\u1eeb \u0111\u1ea7u lu\u00f4n.\nAgent: D\u1ea1, em c\u1ea3m \u01a1n anh. V\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u1eeam. Kh\u00f4ng \u1ea1. Nh\u01b0ng m\u00e0 xe n\u00e0y l\u00e0 c\u00f4ng ty \u0111\u1ee9ng t\u00ean, m\u00e0y t\u1eeb mua t\u1eeb \u0111\u1ea7u \u0111\u1ebfn gi\u1edd lu\u00f4n \u00e1.\nAgent: D\u1ea1 em hi\u1ec3u r\u1ed3i \u1ea1. V\u1eady hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n \u1ea1?\nClient: Con n\u00f3i l\u00e0 c\u00f4ng ty, a, t\u01b0 v\u1ea5n, c\u00f4ng ty nh\u00e0 \u0111\u00f3.\nAgent: D\u1ea1, v\u1eady hi\u1ec7n t\u1ea1i gi\u1ea5y \u0111\u0103ng k\u00fd xe \u0111ang \u0111\u1ee9ng t\u00ean c\u00f4ng ty m\u00ecnh hay t\u00ean ng\u01b0\u1eddi kh\u00e1c \u1ea1?\nClient: T\u00ean c\u00f4ng ty m\u00ecnh \u00e1.\nAgent: D\u1ea1 em ghi nh\u1eadn r\u1ed3i \u1ea1. V\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nClient: Kh\u00f4ng, kh\u00f4ng.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh. Em th\u1ea5y xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi b\u1ed1n, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: H\u1ea3? Hi\u1ec7n gi\u1edd \u1edf T\u00e2n Nh\u00e2n Ph\u00fa \u00e1.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 \u1edf T\u00e2n Ph\u00fa ...\nClient: Qu\u1eadn 9 \u1ea1. T\u0103ng Nh\u01a1n Ph\u00fa.\nAgent: [Excitedly] D\u1ea1 em xin l\u1ed7i, em nghe ch\u01b0a r\u00f5. Anh c\u00f3 th\u1ec3 nh\u1eafc l\u1ea1i gi\u00fap em t\u00ean qu\u1eadn \u0111\u01b0\u1ee3c kh\u00f4ng \u1ea1?\nClient: Qu\u1eadn Ch\u00ednh C\u1eedu, C\u1ea7u \u0110\u1ea5t \u00e1. \u1eeam. Ph\u01b0\u1eddng T\u0103ng Nh\u01a1n Ph\u00fa, t\u0103ng gi\u1ea3m \u00e1, T\u0103ng Nh\u01a1n Ph\u00fa.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 Qu\u1eadn Ch\u00edn, ph\u01b0\u1eddng T\u0103ng Nh\u01a1n Ph\u00fa \u1ea1. D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng m\u1ed9t tr\u0103m t\u00e1m m\u01b0\u01a1i l\u0103m ngh\u00ecn km, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: Ch\u01b0a, ch\u01b0a.\nAgent: D\u1ea1 em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec mu\u1ed1n \u0111\u1ed5i xe m\u1edbi, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: \u1eeam.\nClient: Ch\u01b0a t\u00ecm hi\u1ec3u \u00e1. Mua l\u00e0 xe \u0111i\u1ec7n hay l\u00e0, \u1edd, m\u1ed9t c\u00e1i xe d\u00f2ng kho\u1ea3ng n\u0103m ch\u1ed7.\nAgent: ...\nClient: T\u1ea1i v\u00ec, \u1edd, b\u00e2y gi\u1edd-- h\u1ed3i tr\u01b0\u1edbc \u0111i nhi\u1ec1u, b\u00e2y gi\u1edd \u00edt \u0111i \u00e1, \u0111i, \u01a1, \u01a1, d\u00f9ng c\u00e1i xe gia \u0111\u00ecnh 5 ch\u1ed7 th\u00f4i.\nAgent: D\u1ea1 em hi\u1ec3u r\u1ed3i \u1ea1. V\u1eady hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong kho\u1ea3ng bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: Th\u00ec, \u01a1, ch\u1eafc trong m\u1ed9t th\u00e1ng \u1ea1, g\u00f5 l\u1ea1i.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 trong m\u1ed9t th\u00e1ng \u1ea1. D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: \u1eeam.\nClient: Th\u00ec anh c\u0169ng ch\u01b0a c\u00f3, \u01a1, r\u00f5 l\u00e0 n\u00f3 \u0111\u01b0\u1ee3c bao nhi\u00eau m\u00e0 anh b\u00e1n, \u1edd, d\u1ef1 tr\u00f9 \u0111\u00e2u anh.\nAgent: D\u1ea1 m\u00ecnh c\u00f3 nh\u1eafm ch\u1eebng s\u1ebd b\u00e1n xe n\u00e0y trong kho\u1ea3ng gi\u00e1 bao nhi\u00eau ch\u01b0a \u1ea1 \u0111\u1ec3 b\u00ean em h\u1ed7 tr\u1ee3 k\u1ebft n\u1ed1i t\u1ed1t h\u01a1n \u1ea1?\nClient: Th\u00ec, \u1edd, anh, anh d\u1ef1 tr\u00f9 kho\u1ea3ng 400 \u00e1, 400 tri\u1ec7u \u00e1.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 b\u1ed1n tr\u0103m tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam. \u0110\u00fang r\u1ed3i, \u1eebm.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n b\u1ed1n tr\u0103m tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. B\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u1eeam. \u1eeam. Kh\u00f4ng, t\u1ee9c l\u00e0, \u1edd, khi n\u00e0o mua b\u00e1n, \u01a1, th\u00e0nh c\u00f4ng th\u00ec m\u1edbi thu ph\u00ed \u0111\u00fang kh\u00f4ng?\nAgent: D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1, ch\u1ec9 khi giao d\u1ecbch th\u00e0nh c\u00f4ng b\u00ean em m\u1edbi thu ph\u00ed m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec th\u00eam kh\u00f4ng \u1ea1?\nClient: Hmm.\nClient: \u00c0, kh\u00f4ng \u1ea1, kh\u00f4ng.\nAgent: D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1, s\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: \u1eeam, d\u1ea1, d\u1ea1. \u1eeam.\nAgent: D\u1ea1...\nClient: Gi\u1ea5y \u0111\u0103ng ki\u1ec3m b\u00e2y gi\u1edd ng\u01b0\u1eddi ta thu r\u1ed3i \u00e1.\nAgent: D\u1ea1 v\u1eady m\u00ecnh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh ...\nClient: \u0110\u0103ng k\u00fd th\u00ec b\u00e2y gi\u1edd \u0111\u00e2u c\u00f2n s\u1ed5 n\u1eefa.\nAgent: D\u1ea1 v\u1eady m\u00ecnh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng k\u00fd xe l\u00e0 \u0111\u01b0\u1ee3c \u1ea1.\nClient: \u1eeam.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh. Ch\u00fac anh...\nClient: R\u1ed3i, xong ch\u01b0a?\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh. Ch\u00fac anh m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1!",
"length": 4089,
"turns": 58
}
✓
AI_EXTRACTION
2m 32s
28/07 07:57
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\" v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i \"ph\u00ed 1%\" sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i ph\u00ed 1%, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Nguy\u1ec5n Thanh Sang \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe mitsubishi pajero sport 2014 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u1eea. T\u1eeb \u0111\u1ea7u lu\u00f4n.\nAgent: D\u1ea1, em c\u1ea3m \u01a1n anh. V\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u1eeam. Kh\u00f4ng \u1ea1. Nh\u01b0ng m\u00e0 xe n\u00e0y l\u00e0 c\u00f4ng ty \u0111\u1ee9ng t\u00ean, m\u00e0y t\u1eeb mua t\u1eeb \u0111\u1ea7u \u0111\u1ebfn gi\u1edd lu\u00f4n \u00e1.\nAgent: D\u1ea1 em hi\u1ec3u r\u1ed3i \u1ea1. V\u1eady hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n \u1ea1?\nClient: Con n\u00f3i l\u00e0 c\u00f4ng ty, a, t\u01b0 v\u1ea5n, c\u00f4ng ty nh\u00e0 \u0111\u00f3.\nAgent: D\u1ea1, v\u1eady hi\u1ec7n t\u1ea1i gi\u1ea5y \u0111\u0103ng k\u00fd xe \u0111ang \u0111\u1ee9ng t\u00ean c\u00f4ng ty m\u00ecnh hay t\u00ean ng\u01b0\u1eddi kh\u00e1c \u1ea1?\nClient: T\u00ean c\u00f4ng ty m\u00ecnh \u00e1.\nAgent: D\u1ea1 em ghi nh\u1eadn r\u1ed3i \u1ea1. V\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nClient: Kh\u00f4ng, kh\u00f4ng.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh. Em th\u1ea5y xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi b\u1ed1n, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: H\u1ea3? Hi\u1ec7n gi\u1edd \u1edf T\u00e2n Nh\u00e2n Ph\u00fa \u00e1.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 \u1edf T\u00e2n Ph\u00fa ...\nClient: Qu\u1eadn 9 \u1ea1. T\u0103ng Nh\u01a1n Ph\u00fa.\nAgent: [Excitedly] D\u1ea1 em xin l\u1ed7i, em nghe ch\u01b0a r\u00f5. Anh c\u00f3 th\u1ec3 nh\u1eafc l\u1ea1i gi\u00fap em t\u00ean qu\u1eadn \u0111\u01b0\u1ee3c kh\u00f4ng \u1ea1?\nClient: Qu\u1eadn Ch\u00ednh C\u1eedu, C\u1ea7u \u0110\u1ea5t \u00e1. \u1eeam. Ph\u01b0\u1eddng T\u0103ng Nh\u01a1n Ph\u00fa, t\u0103ng gi\u1ea3m \u00e1, T\u0103ng Nh\u01a1n Ph\u00fa.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 Qu\u1eadn Ch\u00edn, ph\u01b0\u1eddng T\u0103ng Nh\u01a1n Ph\u00fa \u1ea1. D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng m\u1ed9t tr\u0103m t\u00e1m m\u01b0\u01a1i l\u0103m ngh\u00ecn km, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: Ch\u01b0a, ch\u01b0a.\nAgent: D\u1ea1 em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec mu\u1ed1n \u0111\u1ed5i xe m\u1edbi, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: \u1eeam.\nClient: Ch\u01b0a t\u00ecm hi\u1ec3u \u00e1. Mua l\u00e0 xe \u0111i\u1ec7n hay l\u00e0, \u1edd, m\u1ed9t c\u00e1i xe d\u00f2ng kho\u1ea3ng n\u0103m ch\u1ed7.\nAgent: ...\nClient: T\u1ea1i v\u00ec, \u1edd, b\u00e2y gi\u1edd-- h\u1ed3i tr\u01b0\u1edbc \u0111i nhi\u1ec1u, b\u00e2y gi\u1edd \u00edt \u0111i \u00e1, \u0111i, \u01a1, \u01a1, d\u00f9ng c\u00e1i xe gia \u0111\u00ecnh 5 ch\u1ed7 th\u00f4i.\nAgent: D\u1ea1 em hi\u1ec3u r\u1ed3i \u1ea1. V\u1eady hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong kho\u1ea3ng bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: Th\u00ec, \u01a1, ch\u1eafc trong m\u1ed9t th\u00e1ng \u1ea1, g\u00f5 l\u1ea1i.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 trong m\u1ed9t th\u00e1ng \u1ea1. D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: \u1eeam.\nClient: Th\u00ec anh c\u0169ng ch\u01b0a c\u00f3, \u01a1, r\u00f5 l\u00e0 n\u00f3 \u0111\u01b0\u1ee3c bao nhi\u00eau m\u00e0 anh b\u00e1n, \u1edd, d\u1ef1 tr\u00f9 \u0111\u00e2u anh.\nAgent: D\u1ea1 m\u00ecnh c\u00f3 nh\u1eafm ch\u1eebng s\u1ebd b\u00e1n xe n\u00e0y trong kho\u1ea3ng gi\u00e1 bao nhi\u00eau ch\u01b0a \u1ea1 \u0111\u1ec3 b\u00ean em h\u1ed7 tr\u1ee3 k\u1ebft n\u1ed1i t\u1ed1t h\u01a1n \u1ea1?\nClient: Th\u00ec, \u1edd, anh, anh d\u1ef1 tr\u00f9 kho\u1ea3ng 400 \u00e1, 400 tri\u1ec7u \u00e1.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 b\u1ed1n tr\u0103m tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam. \u0110\u00fang r\u1ed3i, \u1eebm.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n b\u1ed1n tr\u0103m tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. B\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u1eeam. \u1eeam. Kh\u00f4ng, t\u1ee9c l\u00e0, \u1edd, khi n\u00e0o mua b\u00e1n, \u01a1, th\u00e0nh c\u00f4ng th\u00ec m\u1edbi thu ph\u00ed \u0111\u00fang kh\u00f4ng?\nAgent: D\u1ea1 \u0111\u00fang r\u1ed3i \u1ea1, ch\u1ec9 khi giao d\u1ecbch th\u00e0nh c\u00f4ng b\u00ean em m\u1edbi thu ph\u00ed m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec th\u00eam kh\u00f4ng \u1ea1?\nClient: Hmm.\nClient: \u00c0, kh\u00f4ng \u1ea1, kh\u00f4ng.\nAgent: D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1, s\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: \u1eeam, d\u1ea1, d\u1ea1. \u1eeam.\nAgent: D\u1ea1...\nClient: Gi\u1ea5y \u0111\u0103ng ki\u1ec3m b\u00e2y gi\u1edd ng\u01b0\u1eddi ta thu r\u1ed3i \u00e1.\nAgent: D\u1ea1 v\u1eady m\u00ecnh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh ...\nClient: \u0110\u0103ng k\u00fd th\u00ec b\u00e2y gi\u1edd \u0111\u00e2u c\u00f2n s\u1ed5 n\u1eefa.\nAgent: D\u1ea1 v\u1eady m\u00ecnh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng k\u00fd xe l\u00e0 \u0111\u01b0\u1ee3c \u1ea1.\nClient: \u1eeam.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh. Ch\u00fac anh...\nClient: R\u1ed3i, xong ch\u01b0a?\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh. Ch\u00fac anh m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1!"
}
▸ Output
{
"asking_price": "CH\u01afA R\u00d5",
"car_history": "CH\u01afA R\u00d5",
"fee_confirmed": "FALSE",
"info_score": 0,
"intention": "SLOW",
"is_closing": true,
"is_owner": "CH\u01afA R\u00d5",
"is_silent": false,
"loan": "CH\u01afA R\u00d5",
"location": "CH\u01afA R\u00d5",
"odo": "CH\u01afA R\u00d5",
"sale_reason": "CH\u01afA R\u00d5",
"status": "FAILED",
"summary": "",
"year": "CH\u01afA R\u00d5",
"zalo_status": "CH\u01afA R\u00d5"
}
✓
SLACK_POST
626ms
28/07 07:57
▸ Input
{
"sales_slack_id": "U06LV03KKFE",
"sku": "SKU-AE3L3R",
"status": "FAILED",
"summary": ""
}
▸ Output
{
"posted": true,
"thread_ts": "1785199478.344739"
}
✓
CRM_APIS
398ms
28/07 07:57
✓
CRM_ACTIVITIES
129ms
28/07 07:57
✓
SLACK_AUDIO
3.8s
28/07 07:57
✓
UPDATE_CLOSING
129ms
28/07 07:57
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Nguyễn Thanh Sang đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe mitsubishi pajero sport 2014 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Alo. Ừ. Từ đầu luôn. Agent: Dạ, em cảm ơn anh. Vậy xe mình hiện có còn vay góp ngân hàng không ạ? Client: Ừm. Không ạ. Nhưng mà xe này là công ty đứng tên, mày từ mua từ đầu đến giờ luôn á. Agent: Dạ em hiểu rồi ạ. Vậy hiện tại xe mình đã sang tên chính chủ chưa hay còn đứng ủy quyền ạ? Client: Con nói là công ty, a, tư vấn, công ty nhà đó. Agent: Dạ, vậy hiện tại giấy đăng ký xe đang đứng tên công ty mình hay tên người khác ạ? Client: Tên công ty mình á. Agent: Dạ em ghi nhận rồi ạ. Vậy xe mình hiện có còn vay góp ngân hàng không ạ? Client: Ừm. Client: Không, không. Agent: Dạ em cảm ơn anh. Em thấy xe mình là đời sản xuất năm hai không mười bốn, đúng không ạ? Client: Đúng rồi ạ. Agent: Dạ em thấy địa chỉ của anh ở Thành phố Hồ Chí Minh, không biết cụ thể mình ở quận nào ạ? Client: Hả? Hiện giờ ở Tân Nhân Phú á. Agent: Dạ em ghi nhận là ở Tân Phú ... Client: Quận 9 ạ. Tăng Nhơn Phú. Agent: [Excitedly] Dạ em xin lỗi, em nghe chưa rõ. Anh có thể nhắc lại giúp em tên quận được không ạ? Client: Quận Chính Cửu, Cầu Đất á. Ừm. Phường Tăng Nhơn Phú, tăng giảm á, Tăng Nhơn Phú. Agent: Dạ em ghi nhận là Quận Chín, phường Tăng Nhơn Phú ạ. Dạ em thấy xe đã chạy khoảng một trăm tám mươi lăm nghìn km, đúng không ạ? Client: Ừm. Client: Đúng rồi ạ. Agent: Dạ trong quá trình sử dụng, xe mình chắc chưa phát sinh đâm đụng hay ngập nước đúng không anh ha? Client: Chưa, chưa. Agent: Dạ em thấy mình bán xe vì muốn đổi xe mới, đúng không ạ? Client: Ừm. Agent: Dạ không biết mình đã tìm hiểu hay đặt cọc mẫu xe nào chưa ạ? Client: Ừm. Client: Chưa tìm hiểu á. Mua là xe điện hay là, ờ, một cái xe dòng khoảng năm chỗ. Agent: ... Client: Tại vì, ờ, bây giờ-- hồi trước đi nhiều, bây giờ ít đi á, đi, ơ, ơ, dùng cái xe gia đình 5 chỗ thôi. Agent: Dạ em hiểu rồi ạ. Vậy hiện tại anh có kế hoạch bán xe này trong khoảng bao lâu ạ? Tầm một tuần hay hơn ạ? Client: Thì, ơ, chắc trong một tháng ạ, gõ lại. Agent: Dạ em ghi nhận là trong một tháng ạ. Dạ anh mong muốn bán xe này với mức giá khoảng bao nhiêu ạ? Client: Ừm. Client: Thì anh cũng chưa có, ơ, rõ là nó được bao nhiêu mà anh bán, ờ, dự trù đâu anh. Agent: Dạ mình có nhắm chừng sẽ bán xe này trong khoảng giá bao nhiêu chưa ạ để bên em hỗ trợ kết nối tốt hơn ạ? Client: Thì, ờ, anh, anh dự trù khoảng 400 á, 400 triệu á. Agent: Dạ em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ bốn trăm triệu đúng không ạ? Client: Ừm. Đúng rồi, ừm. Agent: Dạ em ghi nhận mức giá mong muốn bốn trăm triệu của mình rồi ạ. Bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người mua tiềm năng để mang lại giá tốt nhất cho mình ạ. Anh có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: Ừm. Ừm. Không, tức là, ờ, khi nào mua bán, ơ, thành công thì mới thu phí đúng không? Agent: Dạ đúng rồi ạ, chỉ khi giao dịch thành công bên em mới thu phí một phần trăm trên giá bán cuối cùng thôi ạ. Anh có thắc mắc gì thêm không ạ? Client: Hmm. Client: À, không ạ, không. Agent: Dạ anh cho em xác nhận số điện thoại em đang gọi có phải là số Zalo của anh không ạ, số này mình có chặn tìm kiếm hay nhắn tin từ người lạ không ạ? Client: Đúng rồi. Agent: Dạ em đã ghi nhận thông tin xe của mình rồi ạ, sẽ có chuyên viên Vu-Ca kết bạn và hỗ trợ tiếp tục ạ. Sau khi kết bạn Zalo anh gửi giúp em bộ ảnh nội ngoại thất xe và giấy đăng kiểm để chuyên viên bên em hỗ trợ nhanh nhất ạ. Client: Ừm, dạ, dạ. Ừm. Agent: Dạ... Client: Giấy đăng kiểm bây giờ người ta thu rồi á. Agent: Dạ vậy mình gửi giúp em bộ ảnh ... Client: Đăng ký thì bây giờ đâu còn sổ nữa. Agent: Dạ vậy mình gửi giúp em bộ ảnh nội ngoại thất xe và giấy đăng ký xe là được ạ. Client: Ừm. Agent: Dạ em cảm ơn anh. Chúc anh... Client: Rồi, xong chưa? Agent: Dạ em cảm ơn anh. Chúc anh một ngày tốt lành ạ!