32efe4d1-ef70-4f7b-9391-c8182bd64be1
CALL BACK
Time
23/07/2026 20:17:25
Duration
4m 39s
Campaign
-
Conversation ID
conv_9501ky7hzhy8eqpvz0d9q9r6kzs1
Recording
AI Extraction
odo
70000
loan
KHÔNG VAY NGÂN HÀNG
year
2019
status
CALL BACK
summary
Cuộc gọi gặp vấn đề về kết nối, khách hàng nhiều lần không nghe rõ. Agent đã xác nhận được thông tin xe: chính chủ, năm 2019, không vay ngân hàng, ở Phan Thiết, ODO 70.000 km, chưa va chạm ngập nước, lý do bán là muốn đổi xe. Tuy nhiên, agent chưa xác nhận Zalo, chưa hỏi giá mong muốn, chưa nói về phí dịch vụ 1% và chưa đưa ra hướng dẫn cuối. Khách hàng đề nghị chuyển sang Zalo để dễ trao đổi hơn.
is_owner
CHÍNH CHỦ
location
Phan Thiết, Bình Thuận
intention
SLOW
is_silent
-
info_score
7
is_closing
-
car_history
Xe chưa từng va chạm nặng hay ngập nước, xe cá nhân.
sale_reason
Muốn đổi xe khác
zalo_status
FALSE
asking_price
CHƯA RÕ
fee_confirmed
FALSE
Execution Steps
✓
FIND_LEAD
272ms
23/07 20:17
▸ Input
{
"phone": "0963209212"
}
▸ Output
{
"car_brand": "Honda",
"car_model": "Civic 1.5 G 8",
"lead_id": "32efe4d1-ef70-4f7b-9391-c8182bd64be1",
"name": "D\u01b0\u01a1ng \u00d4 T\u00f4 LK",
"sales": "U09DC7Y9UH1",
"sku": "FB-RRTU444R"
}
✓
PREPARE_CALL
6.4s
23/07 20:17
▸ Input
{
"car_brand": "Honda",
"car_model": "Civic 1.5 G 8",
"name": "D\u01b0\u01a1ng \u00d4 T\u00f4 LK",
"sku": "FB-RRTU444R"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1784812524.318559",
"variables": {
"anh_chi": "anh",
"car_make": "Honda Civic 1.5 G 8 2019",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "D\u01b0\u01a1ng \u00d4 T\u00f4 LK"
}
}
✓
OUTBOUND_CALL
8.5s
23/07 20:17
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0963209212",
"variables": {
"anh_chi": "anh",
"car_make": "Honda Civic 1.5 G 8 2019",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "D\u01b0\u01a1ng \u00d4 T\u00f4 LK"
}
}
▸ Output
{
"conversation_id": "conv_9501ky7hzhy8eqpvz0d9q9r6kzs1",
"raw": {
"conversation_id": "conv_9501ky7hzhy8eqpvz0d9q9r6kzs1",
"message": "Outbound call initiated",
"sip_call_id": "SCL_RGqVu3GwCiaM",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
8m 0s
23/07 20:25
▸ Input
{
"conversation_id": "conv_9501ky7hzhy8eqpvz0d9q9r6kzs1"
}
▸ Output
{
"duration_secs": 279,
"status": "done"
}
✓
TRANSCRIPT
23/07 20:25
▸ Input
{
"raw_turns": 40
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh D\u01b0\u01a1ng \u00d4 T\u00f4 LK \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Honda Civic 1.5 G 8 2019 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: D\u1ea1 mua.D\u1ea1 \u0111\u00fang r\u1ed3i. Alo. Alo.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. [happy] D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Alo. Alo.\nAgent: D\u1ea1 em ch\u01b0a...\nClient: D\u1ea1 kh\u00f4ng ch\u1ecb \u01a1i.\nAgent: D\u1ea1 v\u00e2ng. [happy] V\u1eady l\u00e0 xe m\u00ecnh kh\u00f4ng c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng n\u1eefa \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe...\nClient: B\u1ecb g\u00ec? D\u1ea1 \u0111\u00fang r\u1ed3i.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 v\u00e2ng. [happy] D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi ch\u00edn ph\u1ea3i kh\u00f4ng anh?\nClient: Alo.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i em ch\u01b0a nghe k\u1ecbp \u1ea1, anh nh\u1eafc l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: D\u1ea1, m\u00ecnh h\u1ecfi g\u00ec ta? Em c\u0169ng kh\u00f4ng nghe \u0111\u01b0\u1ee3c g\u00ec lu\u00f4n.\nAgent: D\u1ea1 em...\nClient: Alo.\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n ...\nClient: Sao anh b\u1ecb g\u00ec th\u1ebf nh\u1ec9?\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i em ch\u01b0a nghe k\u1ecbp \u1ea1, anh nh\u1eafc l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: D\u1ea1 ch\u1ecb h\u1ecfi g\u00ec \u1ea1?\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 em h\u1ecfi x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi ch\u00edn ph\u1ea3i kh\u00f4ng anh?\nClient: D\u1ea1 \u0111\u00fang r\u1ed3i.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 v\u00e2ng. [happy] Em ghi nh\u1eadn \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u1edc, Phan Thi\u1ebft. Phan Thi\u1ebft, B\u00ecnh Thu\u1eadn \u1ea1.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 v\u00e2ng. [happy] Em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u0111ang \u1edf Phan Thi\u1ebft, B\u00ecnh Thu\u1eadn \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: Kho\u1ea3ng 7000 em.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng b\u1ea3y ngh\u00ecn kilomet. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb...\nClient: Em 70 ngh\u00ecn \u00e1, 70 ng\u00e0n \u00e1, em \u01a1i, 70 ng\u00e0n, 70 ng\u00e0n nha, kh\u00f4ng ph\u1ea3i 7 ng\u00e0n.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 v\u00e2ng. [happy] Em xin l\u1ed7i \u1ea1. D\u1ea1 v\u1eady l\u00e0 xe m\u00ecnh \u0111\u00e3 ch\u1ea1y kho\u1ea3ng b\u1ea3y m\u01b0\u01a1i ngh\u00ecn kilomet \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 v\u00e2ng. [happy] Em ghi nh\u1eadn \u1ea1. D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: D\u1ea1 \u0111\u00fang r\u1ed3i.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 v\u00e2ng. [happy] Em ghi nh\u1eadn \u1ea1. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: Mu\u1ed1n \u0111\u1ed5i xe kh\u00e1c em.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: Ch\u00fa \u01a1i, em, em c\u00f3 b\u00e1n xe d\u00f9m anh ch\u00fat n\u00e0y \u0111i.\nAgent: D\u1ea1 em...\nClient: Mm-hmm.\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i em ch\u01b0a nghe k\u1ecbp \u1ea1, anh nh\u1eafc l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: \u1eeam.\nClient: Nay m\u00ecnh nh\u1edb b\u1eb1ng Zalo \u0111i cho n\u00f3 d\u1ec5, m\u00ecnh n\u00f3i c\u00e1i n\u00e0y n\u00f3 c\u00f3\u00f3\u00f3, n\u00f3 l\u00e2u qu\u00e1 \u00e0.\nAgent: D\u1ea1 em...",
"length": 2860,
"turns": 40
}
✓
AI_EXTRACTION
2m 4s
23/07 20:27
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\" v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i \"ph\u00ed 1%\" sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i ph\u00ed 1%, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh D\u01b0\u01a1ng \u00d4 T\u00f4 LK \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Honda Civic 1.5 G 8 2019 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: D\u1ea1 mua.D\u1ea1 \u0111\u00fang r\u1ed3i. Alo. Alo.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. [happy] D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Alo. Alo.\nAgent: D\u1ea1 em ch\u01b0a...\nClient: D\u1ea1 kh\u00f4ng ch\u1ecb \u01a1i.\nAgent: D\u1ea1 v\u00e2ng. [happy] V\u1eady l\u00e0 xe m\u00ecnh kh\u00f4ng c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng n\u1eefa \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe...\nClient: B\u1ecb g\u00ec? D\u1ea1 \u0111\u00fang r\u1ed3i.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 v\u00e2ng. [happy] D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi ch\u00edn ph\u1ea3i kh\u00f4ng anh?\nClient: Alo.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i em ch\u01b0a nghe k\u1ecbp \u1ea1, anh nh\u1eafc l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: D\u1ea1, m\u00ecnh h\u1ecfi g\u00ec ta? Em c\u0169ng kh\u00f4ng nghe \u0111\u01b0\u1ee3c g\u00ec lu\u00f4n.\nAgent: D\u1ea1 em...\nClient: Alo.\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n ...\nClient: Sao anh b\u1ecb g\u00ec th\u1ebf nh\u1ec9?\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i em ch\u01b0a nghe k\u1ecbp \u1ea1, anh nh\u1eafc l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: D\u1ea1 ch\u1ecb h\u1ecfi g\u00ec \u1ea1?\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 em h\u1ecfi x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi ch\u00edn ph\u1ea3i kh\u00f4ng anh?\nClient: D\u1ea1 \u0111\u00fang r\u1ed3i.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 v\u00e2ng. [happy] Em ghi nh\u1eadn \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u1edc, Phan Thi\u1ebft. Phan Thi\u1ebft, B\u00ecnh Thu\u1eadn \u1ea1.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 v\u00e2ng. [happy] Em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u0111ang \u1edf Phan Thi\u1ebft, B\u00ecnh Thu\u1eadn \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: Kho\u1ea3ng 7000 em.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng b\u1ea3y ngh\u00ecn kilomet. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb...\nClient: Em 70 ngh\u00ecn \u00e1, 70 ng\u00e0n \u00e1, em \u01a1i, 70 ng\u00e0n, 70 ng\u00e0n nha, kh\u00f4ng ph\u1ea3i 7 ng\u00e0n.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 v\u00e2ng. [happy] Em xin l\u1ed7i \u1ea1. D\u1ea1 v\u1eady l\u00e0 xe m\u00ecnh \u0111\u00e3 ch\u1ea1y kho\u1ea3ng b\u1ea3y m\u01b0\u01a1i ngh\u00ecn kilomet \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 v\u00e2ng. [happy] Em ghi nh\u1eadn \u1ea1. D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: D\u1ea1 \u0111\u00fang r\u1ed3i.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 v\u00e2ng. [happy] Em ghi nh\u1eadn \u1ea1. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: Mu\u1ed1n \u0111\u1ed5i xe kh\u00e1c em.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: Ch\u00fa \u01a1i, em, em c\u00f3 b\u00e1n xe d\u00f9m anh ch\u00fat n\u00e0y \u0111i.\nAgent: D\u1ea1 em...\nClient: Mm-hmm.\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i em ch\u01b0a nghe k\u1ecbp \u1ea1, anh nh\u1eafc l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: \u1eeam.\nClient: Nay m\u00ecnh nh\u1edb b\u1eb1ng Zalo \u0111i cho n\u00f3 d\u1ec5, m\u00ecnh n\u00f3i c\u00e1i n\u00e0y n\u00f3 c\u00f3\u00f3\u00f3, n\u00f3 l\u00e2u qu\u00e1 \u00e0.\nAgent: D\u1ea1 em..."
}
▸ Output
{
"asking_price": "CH\u01afA R\u00d5",
"car_history": "Xe ch\u01b0a t\u1eebng va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n.",
"fee_confirmed": "FALSE",
"info_score": 7,
"intention": "SLOW",
"is_closing": false,
"is_owner": "CH\u00cdNH CH\u1ee6",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "Phan Thi\u1ebft, B\u00ecnh Thu\u1eadn",
"odo": "70000",
"sale_reason": "Mu\u1ed1n \u0111\u1ed5i xe kh\u00e1c",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi g\u1eb7p v\u1ea5n \u0111\u1ec1 v\u1ec1 k\u1ebft n\u1ed1i, kh\u00e1ch h\u00e0ng nhi\u1ec1u l\u1ea7n kh\u00f4ng nghe r\u00f5. Agent \u0111\u00e3 x\u00e1c nh\u1eadn \u0111\u01b0\u1ee3c th\u00f4ng tin xe: ch\u00ednh ch\u1ee7, n\u0103m 2019, kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u1edf Phan Thi\u1ebft, ODO 70.000 km, ch\u01b0a va ch\u1ea1m ng\u1eadp n\u01b0\u1edbc, l\u00fd do b\u00e1n l\u00e0 mu\u1ed1n \u0111\u1ed5i xe. Tuy nhi\u00ean, agent ch\u01b0a x\u00e1c nh\u1eadn Zalo, ch\u01b0a h\u1ecfi gi\u00e1 mong mu\u1ed1n, ch\u01b0a n\u00f3i v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 ch\u01b0a \u0111\u01b0a ra h\u01b0\u1edbng d\u1eabn cu\u1ed1i. Kh\u00e1ch h\u00e0ng \u0111\u1ec1 ngh\u1ecb chuy\u1ec3n sang Zalo \u0111\u1ec3 d\u1ec5 trao \u0111\u1ed5i h\u01a1n.",
"year": "2019",
"zalo_status": "FALSE"
}
✓
SLACK_POST
639ms
23/07 20:27
▸ Input
{
"sales_slack_id": "U09DC7Y9UH1",
"sku": "FB-RRTU444R",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi g\u1eb7p v\u1ea5n \u0111\u1ec1 v\u1ec1 k\u1ebft n\u1ed1i, kh\u00e1ch h\u00e0ng nhi\u1ec1u l\u1ea7n kh\u00f4ng nghe r\u00f5. Agent \u0111\u00e3 x\u00e1c nh\u1eadn \u0111\u01b0\u1ee3c th\u00f4ng tin xe: ch\u00ednh ch\u1ee7, n\u0103m 2019, kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u1edf Phan Thi\u1ebft, ODO 70.000 km, ch\u01b0a va ch\u1ea1m ng\u1eadp n\u01b0\u1edbc, l\u00fd do b\u00e1n l\u00e0 mu\u1ed1n \u0111\u1ed5i xe. Tuy nhi\u00ean, agent ch\u01b0a x\u00e1c nh\u1eadn Zalo, ch\u01b0a h\u1ecfi gi\u00e1 mong mu\u1ed1n, ch\u01b0a n\u00f3i v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 ch\u01b0a \u0111\u01b0a ra h\u01b0\u1edbng d\u1eabn cu\u1ed1i. Kh\u00e1ch h\u00e0ng \u0111\u1ec1 ngh\u1ecb chuy\u1ec3n sang Zalo \u0111\u1ec3 d\u1ec5 trao \u0111\u1ed5i h\u01a1n."
}
▸ Output
{
"posted": true,
"thread_ts": "1784812524.318559"
}
✓
CRM_APIS
319ms
23/07 20:27
✓
CRM_ACTIVITIES
200ms
23/07 20:27
✓
SLACK_AUDIO
6.1s
23/07 20:27
✓
UPDATE_CLOSING
119ms
23/07 20:27
{
"is_closing": false,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Dương Ô Tô LK đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe Honda Civic 1.5 G 8 2019 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Dạ mua.Dạ đúng rồi. Alo. Alo. Agent: Dạ vâng ạ. [happy] Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: Alo. Alo. Agent: Dạ em chưa... Client: Dạ không chị ơi. Agent: Dạ vâng. [happy] Vậy là xe mình không còn vay góp ngân hàng nữa ạ. Dạ cho em xác nhận lại xe... Client: Bị gì? Dạ đúng rồi. Agent: dạ, em nắm thông tin của mình ạ! Dạ vâng. [happy] Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai không mười chín phải không anh? Client: Alo. Agent: dạ, em nắm thông tin của mình ạ! Dạ em xin lỗi anh, đoạn rồi em chưa nghe kịp ạ, anh nhắc lại giúp em với ạ? Client: Dạ, mình hỏi gì ta? Em cũng không nghe được gì luôn. Agent: Dạ em... Client: Alo. Agent: Dạ em xin lỗi anh, đoạn ... Client: Sao anh bị gì thế nhỉ? Agent: Dạ em xin lỗi anh, đoạn rồi em chưa nghe kịp ạ, anh nhắc lại giúp em với ạ? Client: Dạ chị hỏi gì ạ? Agent: dạ, em nắm thông tin của mình ạ! Dạ em hỏi xác nhận lại xe mình là đời sản xuất năm hai không mười chín phải không anh? Client: Dạ đúng rồi. Agent: dạ, em nắm thông tin của mình ạ! Dạ vâng. [happy] Em ghi nhận ạ. Dạ hiện tại xe mình đang ở khu vực nào ạ? Client: Ờ, Phan Thiết. Phan Thiết, Bình Thuận ạ. Agent: dạ, em nắm thông tin của mình ạ! dạ, em nắm thông tin của mình ạ! Dạ vâng. [happy] Em ghi nhận là xe mình đang ở Phan Thiết, Bình Thuận ạ. Dạ xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: Khoảng 7000 em. Agent: dạ, em nắm thông tin của mình ạ! dạ, em nắm thông tin của mình ạ! Dạ em thấy xe đã chạy khoảng bảy nghìn kilomet. Dạ không biết xe mình có từng va chạm nặng hay bị... Client: Em 70 nghìn á, 70 ngàn á, em ơi, 70 ngàn, 70 ngàn nha, không phải 7 ngàn. Agent: dạ, em nắm thông tin của mình ạ! Dạ vâng. [happy] Em xin lỗi ạ. Dạ vậy là xe mình đã chạy khoảng bảy mươi nghìn kilomet đúng không ạ? Client: Đúng rồi. Agent: dạ, em nắm thông tin của mình ạ! dạ, em nắm thông tin của mình ạ! Dạ vâng. [happy] Em ghi nhận ạ. Dạ trong quá trình sử dụng, xe mình chắc chưa phát sinh đâm đụng hay ngập nước đúng không anh ha? Client: Dạ đúng rồi. Agent: dạ, em nắm thông tin của mình ạ! dạ, em nắm thông tin của mình ạ! Dạ vâng. [happy] Em ghi nhận ạ. Dạ anh bán xe lần này vì lý do gì ạ? Client: Muốn đổi xe khác em. Agent: dạ, em nắm thông tin của mình ạ! dạ, em nắm thông tin của mình ạ! Dạ không biết mình đã tìm hiểu hay đặt cọc mẫu xe nào chưa ạ? Client: Chú ơi, em, em có bán xe dùm anh chút này đi. Agent: Dạ em... Client: Mm-hmm. Agent: Dạ em xin lỗi anh, đoạn rồi em chưa nghe kịp ạ, anh nhắc lại giúp em với ạ? Client: Ừm. Client: Nay mình nhớ bằng Zalo đi cho nó dễ, mình nói cái này nó cóóó, nó lâu quá à. Agent: Dạ em...