6b92db57-5b39-4fa1-9ae9-67eba4f40291
FAILED
Time
18/08/2026 17:43:49
Duration
2m 21s
Campaign
-
Conversation ID
conv_8701m0a7gwzff2m97myf54x00pym
Recording
AI Extraction
odo
CHƯA RÕ
loan
CHƯA RÕ
year
CHƯA RÕ
status
FAILED
summary
-
is_owner
CHƯA RÕ
location
CHƯA RÕ
intention
SLOW
is_silent
-
info_score
-
is_closing
True
car_history
CHƯA RÕ
sale_reason
CHƯA RÕ
zalo_status
CHƯA RÕ
asking_price
CHƯA RÕ
fee_confirmed
FALSE
Execution Steps
✓
FIND_LEAD
408ms
18/08 17:43
▸ Input
{
"phone": "0931173915"
}
▸ Output
{
"car_brand": "KIA",
"car_model": "CARENS",
"lead_id": "6b92db57-5b39-4fa1-9ae9-67eba4f40291",
"name": "Han Chu",
"sales": "U09V90PE8JK",
"sku": "FB-WNRE4S9P"
}
✓
FILTER_SALES
27ms
18/08 17:43
▸ Input
{
"sales_slack_id": "U09V90PE8JK"
}
▸ Output
{
"decision": "CALL"
}
✓
PREPARE_CALL
3.2s
18/08 17:43
▸ Input
{
"car_brand": "KIA",
"car_model": "CARENS",
"name": "Han Chu",
"sku": "FB-WNRE4S9P"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1787049713.745749",
"variables": {
"anh_chi": "anh",
"car_make": "KIA CARENS 2011",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Han Chu"
}
}
✓
OUTBOUND_CALL
23.8s
18/08 17:44
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0931173915",
"variables": {
"anh_chi": "anh",
"car_make": "KIA CARENS 2011",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "Han Chu"
}
}
▸ Output
{
"conversation_id": "conv_8701m0a7gwzff2m97myf54x00pym",
"raw": {
"conversation_id": "conv_8701m0a7gwzff2m97myf54x00pym",
"message": "Outbound call initiated",
"sip_call_id": "SCL_NkbHLV8S9PEe",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
4m 0s
18/08 17:48
▸ Input
{
"conversation_id": "conv_8701m0a7gwzff2m97myf54x00pym"
}
▸ Output
{
"duration_secs": 141,
"status": "done"
}
✓
TRANSCRIPT
18/08 17:48
▸ Input
{
"raw_turns": 33
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Han Chu \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe KIA CARENS 2011 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo, alo. \u0110\u00fang r\u1ed3i. \u1eea, anh \u0111ang ngo\u00e0i \u0111\u01b0\u1eddng.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5...\nClient: \u1edc, kh\u00f4ng, c\u00e1i xe n\u00e0y l\u00e0 c\u1ee7a c\u00f4 em. Xe n\u00e0y c\u1ee7a c\u00f4 em c\u00f4 \u0111\u1ec3 l\u1ea1i \u1ea5y m\u00e0.\nAgent: D\u1ea1 xe m\u00ecnh mua l\u1ea1i ch\u1ee9 kh\u00f4ng ph\u1ea3i ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1? V\u1eady hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i gi\u1ea5y \u0111\u0103ng k\u00fd xe \u0111ang \u0111\u1ee9ng ...\nClient: \u1edc, kh\u00f4ng sang t\u00ean.\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i...\nClient: H\u01b0-- v\u1eabn, v\u1eabn \u0111\u1ee9ng t\u00ean c\u00f4 em ch\u1ee7 c\u0169.\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i gi\u1ea5y \u0111\u0103ng k\u00fd xe v\u1eabn \u0111ang \u0111\u1ee9ng t\u00ean c\u00f4 c\u1ee7a m\u00ecnh \u0111\u00fang kh\u00f4ng \u1ea1? V\u1eady xe m\u00ecnh c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 xe m\u00ecnh...\nClient: Kh\u00f4ng vay.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi m\u1ed9t ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: Qu\u1eadn 7.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u00ecnh \u1edf Qu\u1eadn B\u1ea3y \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: Kho\u1ea3ng \u0111\u1ed9, \u1edd, 19.000.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i s\u1ed1 kilomet xe ...\nClient: \u00c0 kh\u00f4ng.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc...\nClient: Kh\u00f4ng ph\u1ea3i, kh\u00f4ng, kh\u00f4ng, kh\u00f4ng. M\u1ed9t tr\u0103m ch\u00edn m\u01b0\u01a1i ngh\u00ecn, m\u1ed9t tr\u0103m ch\u00edn m\u01b0\u01a1i ngh\u00ecn.\nAgent: D\u1ea1 v\u1eady l\u00e0 m\u1ed9t tr\u0103m ch\u00edn m\u01b0\u01a1i ngh\u00ecn kilomet \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: H\u1ecda ph\u00ed c\u00e1i n\u00e0y... \u0110\u1ec3, \u0111\u1ec3, \u0111\u1ec3 t\u00ed, t\u00ed n\u1eefa x\u00edch l\u1ea1i nh\u00e1, \u0111\u1ec3 t\u00ed n\u1eefa x\u00edch l\u1ea1i \u0111\u01b0\u1ee3c kh\u00f4ng? T\u00ed n\u1eefa x\u00edch l\u1ea1i r\u1ed3i v\u1ec1 nh\u00e0 r\u1ed3i l\u1ea5y gi\u1ea5y t\u1edd ch\u1ee5p \u1ea3nh cho bi\u1ebft l\u1ea1i nh\u00e1.\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: \u1edc, b\u00e2y gi\u1edd ra ngo\u00e0i \u0111\u01b0\u1eddng th\u00ec t\u00ed t\u1ed1i v\u1ec1 r\u1ed3i l\u00e0 ki\u1ec3m tra check l\u1ea1i.\nAgent: D\u1ea1 em ch\u01b0a nghe \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i t\u1eeb m\u00ecnh, em xin ph\u00e9p chuy\u1ec3n sang c\u00e2u ti\u1ebfp theo nh\u00e9 \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m...\nClient: N\u1eb7ng b\u1ecdt, n\u1eb7ng b\u1ecdt n\u1eefa.\nAgent: D\u1ea1 kh\u00f4ng ...\nClient: \u0110ang b\u00f2i...\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?",
"length": 2134,
"turns": 33
}
✓
AI_EXTRACTION
2m 12s
18/08 17:50
▸ Input
{
"model": "deepseek-v4-flash:0731-cloud",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Han Chu \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe KIA CARENS 2011 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo, alo. \u0110\u00fang r\u1ed3i. \u1eea, anh \u0111ang ngo\u00e0i \u0111\u01b0\u1eddng.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5...\nClient: \u1edc, kh\u00f4ng, c\u00e1i xe n\u00e0y l\u00e0 c\u1ee7a c\u00f4 em. Xe n\u00e0y c\u1ee7a c\u00f4 em c\u00f4 \u0111\u1ec3 l\u1ea1i \u1ea5y m\u00e0.\nAgent: D\u1ea1 xe m\u00ecnh mua l\u1ea1i ch\u1ee9 kh\u00f4ng ph\u1ea3i ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1? V\u1eady hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 hay c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i gi\u1ea5y \u0111\u0103ng k\u00fd xe \u0111ang \u0111\u1ee9ng ...\nClient: \u1edc, kh\u00f4ng sang t\u00ean.\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i...\nClient: H\u01b0-- v\u1eabn, v\u1eabn \u0111\u1ee9ng t\u00ean c\u00f4 em ch\u1ee7 c\u0169.\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i gi\u1ea5y \u0111\u0103ng k\u00fd xe v\u1eabn \u0111ang \u0111\u1ee9ng t\u00ean c\u00f4 c\u1ee7a m\u00ecnh \u0111\u00fang kh\u00f4ng \u1ea1? V\u1eady xe m\u00ecnh c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 xe m\u00ecnh...\nClient: Kh\u00f4ng vay.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi m\u1ed9t ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn \u1ea1. D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: Qu\u1eadn 7.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u00ecnh \u1edf Qu\u1eadn B\u1ea3y \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: Kho\u1ea3ng \u0111\u1ed9, \u1edd, 19.000.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i s\u1ed1 kilomet xe ...\nClient: \u00c0 kh\u00f4ng.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc...\nClient: Kh\u00f4ng ph\u1ea3i, kh\u00f4ng, kh\u00f4ng, kh\u00f4ng. M\u1ed9t tr\u0103m ch\u00edn m\u01b0\u01a1i ngh\u00ecn, m\u1ed9t tr\u0103m ch\u00edn m\u01b0\u01a1i ngh\u00ecn.\nAgent: D\u1ea1 v\u1eady l\u00e0 m\u1ed9t tr\u0103m ch\u00edn m\u01b0\u01a1i ngh\u00ecn kilomet \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: H\u1ecda ph\u00ed c\u00e1i n\u00e0y... \u0110\u1ec3, \u0111\u1ec3, \u0111\u1ec3 t\u00ed, t\u00ed n\u1eefa x\u00edch l\u1ea1i nh\u00e1, \u0111\u1ec3 t\u00ed n\u1eefa x\u00edch l\u1ea1i \u0111\u01b0\u1ee3c kh\u00f4ng? T\u00ed n\u1eefa x\u00edch l\u1ea1i r\u1ed3i v\u1ec1 nh\u00e0 r\u1ed3i l\u1ea5y gi\u1ea5y t\u1edd ch\u1ee5p \u1ea3nh cho bi\u1ebft l\u1ea1i nh\u00e1.\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: \u1edc, b\u00e2y gi\u1edd ra ngo\u00e0i \u0111\u01b0\u1eddng th\u00ec t\u00ed t\u1ed1i v\u1ec1 r\u1ed3i l\u00e0 ki\u1ec3m tra check l\u1ea1i.\nAgent: D\u1ea1 em ch\u01b0a nghe \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i t\u1eeb m\u00ecnh, em xin ph\u00e9p chuy\u1ec3n sang c\u00e2u ti\u1ebfp theo nh\u00e9 \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m...\nClient: N\u1eb7ng b\u1ecdt, n\u1eb7ng b\u1ecdt n\u1eefa.\nAgent: D\u1ea1 kh\u00f4ng ...\nClient: \u0110ang b\u00f2i...\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?"
}
▸ Output
{
"asking_price": "CH\u01afA R\u00d5",
"car_history": "CH\u01afA R\u00d5",
"fee_confirmed": "FALSE",
"info_score": 0,
"intention": "SLOW",
"is_closing": true,
"is_owner": "CH\u01afA R\u00d5",
"is_silent": false,
"loan": "CH\u01afA R\u00d5",
"location": "CH\u01afA R\u00d5",
"odo": "CH\u01afA R\u00d5",
"sale_reason": "CH\u01afA R\u00d5",
"status": "FAILED",
"summary": "",
"year": "CH\u01afA R\u00d5",
"zalo_status": "CH\u01afA R\u00d5"
}
✓
SLACK_POST
668ms
18/08 17:50
▸ Input
{
"sales_slack_id": "U09V90PE8JK",
"sku": "FB-WNRE4S9P",
"status": "FAILED",
"summary": ""
}
▸ Output
{
"posted": true,
"thread_ts": "1787049713.745749"
}
✓
CRM_APIS
233ms
18/08 17:50
✓
CRM_ACTIVITIES
158ms
18/08 17:50
✓
SLACK_AUDIO
3.8s
18/08 17:50
✓
UPDATE_CLOSING
217ms
18/08 17:50
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Han Chu đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe KIA CARENS 2011 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Alo, alo. Đúng rồi. Ừ, anh đang ngoài đường. Agent: Dạ em nghe rất rõ... Client: Ờ, không, cái xe này là của cô em. Xe này của cô em cô để lại ấy mà. Agent: Dạ xe mình mua lại chứ không phải chính chủ từ đầu đúng không ạ? Vậy hiện tại xe mình đã sang tên chính chủ hay còn đứng ủy quyền ạ? Client: Đúng rồi. Agent: Dạ hiện tại giấy đăng ký xe đang đứng ... Client: Ờ, không sang tên. Agent: Dạ hiện tại... Client: Hư-- vẫn, vẫn đứng tên cô em chủ cũ. Agent: Dạ hiện tại giấy đăng ký xe vẫn đang đứng tên cô của mình đúng không ạ? Vậy xe mình có còn vay góp ngân... Client: Đúng rồi. Agent: Dạ xe mình... Client: Không vay. Agent: Dạ em ghi nhận ạ. Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai không mười một phải không anh? Client: Đúng rồi. Agent: Dạ em ghi nhận ạ. Dạ em thấy địa chỉ của anh ở Thành phố Hồ Chí Minh, không biết cụ thể mình ở quận nào ạ? Client: Quận 7. Agent: Dạ em ghi nhận mình ở Quận Bảy ạ. Dạ xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: Khoảng độ, ờ, 19.000. Agent: Dạ em xin phép đọc lại số kilomet xe ... Client: À không. Agent: Dạ em xin phép đọc... Client: Không phải, không, không, không. Một trăm chín mươi nghìn, một trăm chín mươi nghìn. Agent: Dạ vậy là một trăm chín mươi nghìn kilomet đúng không ạ? Client: Họa phí cái này... Để, để, để tí, tí nữa xích lại nhá, để tí nữa xích lại được không? Tí nữa xích lại rồi về nhà rồi lấy giấy tờ chụp ảnh cho biết lại nhá. Agent: Dạ em xin lỗi anh, đoạn rồi tín hiệu hơi chập chờn nên em chưa nghe kịp ạ, anh nói lại giúp em với ạ? Client: Ờ, bây giờ ra ngoài đường thì tí tối về rồi là kiểm tra check lại. Agent: Dạ em chưa nghe được phản hồi từ mình, em xin phép chuyển sang câu tiếp theo nhé ạ. Dạ không biết xe mình có từng va chạm... Client: Nặng bọt, nặng bọt nữa. Agent: Dạ không ... Client: Đang bòi... Agent: Dạ không biết xe mình có từng va chạm nặng hay bị ngập nước gì không ạ?