49073f8a-5b44-49f6-872c-18bfca78632c
CALL BACK
Time
31/07/2026 07:17:27
Duration
4m 48s
Campaign
-
Conversation ID
conv_8601kytrh1zefcfr0617n0pppw6b
Recording
AI Extraction
odo
79000
loan
KHÔNG VAY NGÂN HÀNG
year
2022
status
CALL BACK
summary
Agent gọi cho chị Hồng Phượng, chủ xe Toyota Vios G1.5 2022 mua lại đã sang tên. Xe không vay ngân hàng, đã chạy 79.000 km, không va chạm nặng hay ngập nước. Khách muốn bán với giá 400 triệu, chưa có kế hoạch thời gian cụ thể. Agent đã xác nhận giá và nói phí dịch vụ 1%, nhưng khách báo số Zalo bị chặn người lạ, chưa xác nhận Zalo đúng số. Agent chưa đưa câu hướng dẫn cuối nên cuộc gọi cần gọi lại.
is_owner
MUA LẠI ĐÃ SANG TÊN
location
Chợ Gạo, Tiền Giang
intention
SLOW
is_silent
-
info_score
8
is_closing
True
car_history
Xe đi gia đình, không va chạm nặng hay ngập nước.
sale_reason
Đổi xe lên đời
zalo_status
FALSE
asking_price
400000000
fee_confirmed
TRUE
Execution Steps
✓
FIND_LEAD
5ms
31/07 07:17
▸ Input
{
"phone": "0978659282"
}
▸ Output
{
"car_brand": "Toyota",
"car_model": "vios G1.5",
"lead_id": "49073f8a-5b44-49f6-872c-18bfca78632c",
"name": "H\u1ed3ng Ph\u01b0\u1ee3ng",
"sales": "U09ECRJ1JJY",
"sku": "FB-2U4RJ9HD"
}
✓
PREPARE_CALL
4.4s
31/07 07:17
▸ Input
{
"car_brand": "Toyota",
"car_model": "vios G1.5",
"name": "H\u1ed3ng Ph\u01b0\u1ee3ng",
"sku": "FB-2U4RJ9HD"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1785456926.211089",
"variables": {
"anh_chi": "ch\u1ecb",
"car_make": "Toyota vios G1.5 2022",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "H\u1ed3ng Ph\u01b0\u1ee3ng"
}
}
✓
OUTBOUND_CALL
10.3s
31/07 07:17
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0978659282",
"variables": {
"anh_chi": "ch\u1ecb",
"car_make": "Toyota vios G1.5 2022",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "H\u1ed3ng Ph\u01b0\u1ee3ng"
}
}
▸ Output
{
"conversation_id": "conv_8601kytrh1zefcfr0617n0pppw6b",
"raw": {
"conversation_id": "conv_8601kytrh1zefcfr0617n0pppw6b",
"message": "Outbound call initiated",
"sip_call_id": "SCL_YpXcC4YeFtTh",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
8m 0s
31/07 07:25
▸ Input
{
"conversation_id": "conv_8601kytrh1zefcfr0617n0pppw6b"
}
▸ Output
{
"duration_secs": 288,
"status": "done"
}
✓
TRANSCRIPT
31/07 07:25
▸ Input
{
"raw_turns": 51
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i ch\u1ecb H\u1ed3ng Ph\u01b0\u1ee3ng \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Toyota vios G1.5 2022 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: D\u1ea1 alo, em nghe. Qua.\nAgent: D\u1ea1...\nClient: D\u1ea1 kh\u00f4ng, xe n\u00e0y em mua l\u00e0, \u01a1, em mua t\u1eeb m\u1ed9t \u0111\u1ea1i ch\u1ee7 c\u1ee7a b\u1ea1n \u1edf B\u1ebfn Tre r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng, v\u1eady hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay l\u00e0 v\u1eabn c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n \u1ea1?\nClient: D\u1ea1 em sang t\u00ean r\u1ed3i \u1ea1.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn \u1ea1. V\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: D\u1ea1 kh\u00f4ng, xe kh\u00f4ng c\u00f3 vay ch\u1ecb \u01a1i.\nAgent: D\u1ea1 v\u00e2ng. V\u1eady cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai hai ph\u1ea3i kh\u00f4ng \u1ea1?\nClient: D\u1ea1 ph\u1ea3i \u1ea1.\nAgent: D\u1ea1 v\u00e2ng. Hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: A, khu v\u1ef1c ch\u1ee3 C\u00e1i H\u1ea3o \u00e1 ch\u1ecb. Ch\u1ee3 C\u00e1i H\u1ea3o, ng\u00f5 10 m\u00ecnh \u00e1.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn l\u00e0 \u1edf ch\u1ee3 C\u00e1i H\u1ea3o \u1ea1. V\u1eady xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: Kh\u00f4ng ph\u1ea3i, kh\u00f4ng ph\u1ea3i. Ch\u1ee3 g\u1ea1o, ch\u1ee3 g\u1ea1o M\u1ef9 Tho. Ch\u1ee3 g\u1ea1o ch\u1ee9 kh\u00f4ng ph\u1ea3i ch\u1ee3 C\u00e1i H\u1ea3o. Ch\u1ee3 g\u1ea1o \u00e1.\nAgent: D\u1ea1 em xin l\u1ed7i, em nghe ch\u01b0a r\u00f5. Ch\u1ecb c\u00f3 th\u1ec3 nh\u1eafc l\u1ea1i gi\u00fap em l\u00e0 ch\u1ee3 g\u1ea1o \u1edf \u0111\u00e2u \u0111\u01b0\u1ee3c kh\u00f4ng \u1ea1?\nClient: \u00c0, ch\u1ee3 g\u1ea1o c\u1ee7a t\u1ec9nh Ti\u1ec1n Giang m\u00ecnh \u0111\u00f3 em.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn l\u00e0 ch\u1ee3 g\u1ea1o Ti\u1ec1n Giang \u1ea1. V\u1eady xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: \u1edc, bao nhi\u00eau kilomet r\u1ed3i em \u1ea1?\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: B\u1ea3y m\u01b0\u01a1i ch\u00edn ng\u00e0n. B\u1ea3y m\u01b0\u01a1i ch\u00edn ng\u00e0n ki-\nAgent: D\u1ea1 b\u1ea3y m\u01b0\u01a1i ch\u00edn ng\u00e0n kilomet. Em ghi nh\u1eadn r\u1ed3i \u1ea1. V\u1eady kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: D\u1ea1 kh\u00f4ng ch\u1ecb. \u01a0, xe em \u0111i gia \u0111\u00ecnh \u00e1, t\u1ea1i em mu\u1ed1n, \u01a1, \u0111\u1ed5i v\u1ecb tr\u00ed ch\u1ed7 \u00e1, n\u00ean em, \u1edd, mua l\u1ea1i.\nAgent: D\u1ea1 v\u00e2ng. V\u1eady ch\u1ecb b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: \u00c0, em \u0111\u1ed5i l\u00ean b\u00e1n ch\u1edf.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: ...\nAgent: D\u1ea1 em xin l\u1ed7i ch\u1ecb, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, ch\u1ecb n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: \u00c0, ch\u01b0a, em ch\u01b0a c\u00f3, \u1edd, em ch\u01b0a c\u00f3 t\u00ednh, \u1edd, em t\u00ednh t\u1edf l\u00e0 v\u1ec1 ch\u1edf h\u1ed3i nh\u01b0 ch\u01b0a bi\u1ebft mua g\u00ec l\u00e0m n\u00e0o h\u1ebft tr\u01a1n \u00e1 ch\u1ecb.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn l\u00e0 m\u00ecnh ch\u01b0a t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o \u1ea1. V\u1eady hi\u1ec7n t\u1ea1i ch\u1ecb c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: T\u1ea7m kho\u1ea3ng, \u1edd, th\u00ec em c\u00f3 \u0111\u01b0\u1ee3c gi\u00e1 r\u1ed3i em b\u00e1n.\nAgent: D\u1ea1 v\u00e2ng. V\u1eady ch\u1ecb mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: ...\nAgent: D\u1ea1 em xin l\u1ed7i ch\u1ecb, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, ch\u1ecb n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: Em \u1edd, em ch\u01b0a nghe r\u00f5, em mu\u1ed1n c\u1ea7m.\nAgent: D\u1ea1 em ch\u01b0a nghe \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i t\u1eeb m\u00ecnh, em xin ph\u00e9p chuy\u1ec3n sang c\u00e2u ti\u1ebfp theo nh\u00e9 \u1ea1. D\u1ea1 ch\u1ecb mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: \u00c0, kho\u1ea3ng 400 tri\u1ec7u \u1ea1.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 b\u1ed1n tr\u0103m tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: D\u1ea1 sai \u1ea1.\nAgent: D\u1ea1 v\u1eady l\u00e0 bao nhi\u00eau \u1ea1?\nClient: 400 \u1ea1.\nAgent: D\u1ea1 v\u1eady l\u00e0 b\u1ed1n tr\u0103m tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: D\u1ea1 \u0111\u00fang \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n b\u1ed1n tr\u0103m tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh ch\u1ecb c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: D\u1ea1, d\u1ea1. D\u1ea1, d\u1ea1. D\u1ea1, d\u1ea1.\nAgent: D\u1ea1 anh ch\u1ecb c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: D\u1ea1 kh\u00f4ng \u1ea1.\nAgent: D\u1ea1...\nClient: Kh\u00f4ng, anh ch\u1ecb. Kh\u00f4ng, kh\u00f4ng.\nAgent: D\u1ea1 v\u00e2ng. V\u1eady anh ch\u1ecb cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh ch\u1ecb kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng \u1ea1?\nClient: D\u1ea1 c\u00f3, em ch\u1eb7n ng\u01b0\u1eddi l\u1ea1 \u1ea1.\nAgent: D\u1ea1 anh ch\u1ecb m\u1edf t\u1ea1m quy\u1ec1n nh\u1eadn l\u1eddi m\u1eddi k\u1ebft...",
"length": 3814,
"turns": 51
}
✓
AI_EXTRACTION
2m 14s
31/07 07:27
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i ch\u1ecb H\u1ed3ng Ph\u01b0\u1ee3ng \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Toyota vios G1.5 2022 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: D\u1ea1 alo, em nghe. Qua.\nAgent: D\u1ea1...\nClient: D\u1ea1 kh\u00f4ng, xe n\u00e0y em mua l\u00e0, \u01a1, em mua t\u1eeb m\u1ed9t \u0111\u1ea1i ch\u1ee7 c\u1ee7a b\u1ea1n \u1edf B\u1ebfn Tre r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng, v\u1eady hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111\u00e3 sang t\u00ean ch\u00ednh ch\u1ee7 ch\u01b0a hay l\u00e0 v\u1eabn c\u00f2n \u0111\u1ee9ng \u1ee7y quy\u1ec1n \u1ea1?\nClient: D\u1ea1 em sang t\u00ean r\u1ed3i \u1ea1.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn \u1ea1. V\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: D\u1ea1 kh\u00f4ng, xe kh\u00f4ng c\u00f3 vay ch\u1ecb \u01a1i.\nAgent: D\u1ea1 v\u00e2ng. V\u1eady cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai hai ph\u1ea3i kh\u00f4ng \u1ea1?\nClient: D\u1ea1 ph\u1ea3i \u1ea1.\nAgent: D\u1ea1 v\u00e2ng. Hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: A, khu v\u1ef1c ch\u1ee3 C\u00e1i H\u1ea3o \u00e1 ch\u1ecb. Ch\u1ee3 C\u00e1i H\u1ea3o, ng\u00f5 10 m\u00ecnh \u00e1.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn l\u00e0 \u1edf ch\u1ee3 C\u00e1i H\u1ea3o \u1ea1. V\u1eady xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: Kh\u00f4ng ph\u1ea3i, kh\u00f4ng ph\u1ea3i. Ch\u1ee3 g\u1ea1o, ch\u1ee3 g\u1ea1o M\u1ef9 Tho. Ch\u1ee3 g\u1ea1o ch\u1ee9 kh\u00f4ng ph\u1ea3i ch\u1ee3 C\u00e1i H\u1ea3o. Ch\u1ee3 g\u1ea1o \u00e1.\nAgent: D\u1ea1 em xin l\u1ed7i, em nghe ch\u01b0a r\u00f5. Ch\u1ecb c\u00f3 th\u1ec3 nh\u1eafc l\u1ea1i gi\u00fap em l\u00e0 ch\u1ee3 g\u1ea1o \u1edf \u0111\u00e2u \u0111\u01b0\u1ee3c kh\u00f4ng \u1ea1?\nClient: \u00c0, ch\u1ee3 g\u1ea1o c\u1ee7a t\u1ec9nh Ti\u1ec1n Giang m\u00ecnh \u0111\u00f3 em.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn l\u00e0 ch\u1ee3 g\u1ea1o Ti\u1ec1n Giang \u1ea1. V\u1eady xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: \u1edc, bao nhi\u00eau kilomet r\u1ed3i em \u1ea1?\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: B\u1ea3y m\u01b0\u01a1i ch\u00edn ng\u00e0n. B\u1ea3y m\u01b0\u01a1i ch\u00edn ng\u00e0n ki-\nAgent: D\u1ea1 b\u1ea3y m\u01b0\u01a1i ch\u00edn ng\u00e0n kilomet. Em ghi nh\u1eadn r\u1ed3i \u1ea1. V\u1eady kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: D\u1ea1 kh\u00f4ng ch\u1ecb. \u01a0, xe em \u0111i gia \u0111\u00ecnh \u00e1, t\u1ea1i em mu\u1ed1n, \u01a1, \u0111\u1ed5i v\u1ecb tr\u00ed ch\u1ed7 \u00e1, n\u00ean em, \u1edd, mua l\u1ea1i.\nAgent: D\u1ea1 v\u00e2ng. V\u1eady ch\u1ecb b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: \u00c0, em \u0111\u1ed5i l\u00ean b\u00e1n ch\u1edf.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: ...\nAgent: D\u1ea1 em xin l\u1ed7i ch\u1ecb, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, ch\u1ecb n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: \u00c0, ch\u01b0a, em ch\u01b0a c\u00f3, \u1edd, em ch\u01b0a c\u00f3 t\u00ednh, \u1edd, em t\u00ednh t\u1edf l\u00e0 v\u1ec1 ch\u1edf h\u1ed3i nh\u01b0 ch\u01b0a bi\u1ebft mua g\u00ec l\u00e0m n\u00e0o h\u1ebft tr\u01a1n \u00e1 ch\u1ecb.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn l\u00e0 m\u00ecnh ch\u01b0a t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o \u1ea1. V\u1eady hi\u1ec7n t\u1ea1i ch\u1ecb c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: T\u1ea7m kho\u1ea3ng, \u1edd, th\u00ec em c\u00f3 \u0111\u01b0\u1ee3c gi\u00e1 r\u1ed3i em b\u00e1n.\nAgent: D\u1ea1 v\u00e2ng. V\u1eady ch\u1ecb mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: ...\nAgent: D\u1ea1 em xin l\u1ed7i ch\u1ecb, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, ch\u1ecb n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: Em \u1edd, em ch\u01b0a nghe r\u00f5, em mu\u1ed1n c\u1ea7m.\nAgent: D\u1ea1 em ch\u01b0a nghe \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i t\u1eeb m\u00ecnh, em xin ph\u00e9p chuy\u1ec3n sang c\u00e2u ti\u1ebfp theo nh\u00e9 \u1ea1. D\u1ea1 ch\u1ecb mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: \u00c0, kho\u1ea3ng 400 tri\u1ec7u \u1ea1.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 b\u1ed1n tr\u0103m tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: D\u1ea1 sai \u1ea1.\nAgent: D\u1ea1 v\u1eady l\u00e0 bao nhi\u00eau \u1ea1?\nClient: 400 \u1ea1.\nAgent: D\u1ea1 v\u1eady l\u00e0 b\u1ed1n tr\u0103m tri\u1ec7u \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: D\u1ea1 \u0111\u00fang \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n b\u1ed1n tr\u0103m tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh ch\u1ecb c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: D\u1ea1, d\u1ea1. D\u1ea1, d\u1ea1. D\u1ea1, d\u1ea1.\nAgent: D\u1ea1 anh ch\u1ecb c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: D\u1ea1 kh\u00f4ng \u1ea1.\nAgent: D\u1ea1...\nClient: Kh\u00f4ng, anh ch\u1ecb. Kh\u00f4ng, kh\u00f4ng.\nAgent: D\u1ea1 v\u00e2ng. V\u1eady anh ch\u1ecb cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh ch\u1ecb kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng \u1ea1?\nClient: D\u1ea1 c\u00f3, em ch\u1eb7n ng\u01b0\u1eddi l\u1ea1 \u1ea1.\nAgent: D\u1ea1 anh ch\u1ecb m\u1edf t\u1ea1m quy\u1ec1n nh\u1eadn l\u1eddi m\u1eddi k\u1ebft..."
}
▸ Output
{
"asking_price": "400000000",
"car_history": "Xe \u0111i gia \u0111\u00ecnh, kh\u00f4ng va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc.",
"fee_confirmed": "TRUE",
"info_score": 8,
"intention": "SLOW",
"is_closing": true,
"is_owner": "MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "Ch\u1ee3 G\u1ea1o, Ti\u1ec1n Giang",
"odo": "79000",
"sale_reason": "\u0110\u1ed5i xe l\u00ean \u0111\u1eddi",
"status": "CALL BACK",
"summary": "Agent g\u1ecdi cho ch\u1ecb H\u1ed3ng Ph\u01b0\u1ee3ng, ch\u1ee7 xe Toyota Vios G1.5 2022 mua l\u1ea1i \u0111\u00e3 sang t\u00ean. Xe kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 79.000 km, kh\u00f4ng va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc. Kh\u00e1ch mu\u1ed1n b\u00e1n v\u1edbi gi\u00e1 400 tri\u1ec7u, ch\u01b0a c\u00f3 k\u1ebf ho\u1ea1ch th\u1eddi gian c\u1ee5 th\u1ec3. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 v\u00e0 n\u00f3i ph\u00ed d\u1ecbch v\u1ee5 1%, nh\u01b0ng kh\u00e1ch b\u00e1o s\u1ed1 Zalo b\u1ecb ch\u1eb7n ng\u01b0\u1eddi l\u1ea1, ch\u01b0a x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1. Agent ch\u01b0a \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i n\u00ean cu\u1ed9c g\u1ecdi c\u1ea7n g\u1ecdi l\u1ea1i.",
"year": "2022",
"zalo_status": "FALSE"
}
✓
SLACK_POST
723ms
31/07 07:27
▸ Input
{
"sales_slack_id": "U09ECRJ1JJY",
"sku": "FB-2U4RJ9HD",
"status": "CALL BACK",
"summary": "Agent g\u1ecdi cho ch\u1ecb H\u1ed3ng Ph\u01b0\u1ee3ng, ch\u1ee7 xe Toyota Vios G1.5 2022 mua l\u1ea1i \u0111\u00e3 sang t\u00ean. Xe kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 79.000 km, kh\u00f4ng va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc. Kh\u00e1ch mu\u1ed1n b\u00e1n v\u1edbi gi\u00e1 400 tri\u1ec7u, ch\u01b0a c\u00f3 k\u1ebf ho\u1ea1ch th\u1eddi gian c\u1ee5 th\u1ec3. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 v\u00e0 n\u00f3i ph\u00ed d\u1ecbch v\u1ee5 1%, nh\u01b0ng kh\u00e1ch b\u00e1o s\u1ed1 Zalo b\u1ecb ch\u1eb7n ng\u01b0\u1eddi l\u1ea1, ch\u01b0a x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1. Agent ch\u01b0a \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i n\u00ean cu\u1ed9c g\u1ecdi c\u1ea7n g\u1ecdi l\u1ea1i."
}
▸ Output
{
"posted": true,
"thread_ts": "1785456926.211089"
}
✓
CRM_APIS
302ms
31/07 07:27
✓
CRM_ACTIVITIES
144ms
31/07 07:27
✓
SLACK_AUDIO
4.1s
31/07 07:28
✓
UPDATE_CLOSING
139ms
31/07 07:28
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải chị Hồng Phượng đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe Toyota vios G1.5 2022 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Dạ alo, em nghe. Qua. Agent: Dạ... Client: Dạ không, xe này em mua là, ơ, em mua từ một đại chủ của bạn ở Bến Tre rồi. Agent: Dạ vâng, vậy hiện tại xe mình đã sang tên chính chủ chưa hay là vẫn còn đứng ủy quyền ạ? Client: Dạ em sang tên rồi ạ. Agent: Dạ vâng, em ghi nhận ạ. Vậy xe mình hiện có còn vay góp ngân hàng không ạ? Client: Dạ không, xe không có vay chị ơi. Agent: Dạ vâng. Vậy cho em xác nhận lại xe mình là đời sản xuất năm hai không hai hai phải không ạ? Client: Dạ phải ạ. Agent: Dạ vâng. Hiện tại xe mình đang ở khu vực nào ạ? Client: A, khu vực chợ Cái Hảo á chị. Chợ Cái Hảo, ngõ 10 mình á. Agent: Dạ vâng, em ghi nhận là ở chợ Cái Hảo ạ. Vậy xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: Không phải, không phải. Chợ gạo, chợ gạo Mỹ Tho. Chợ gạo chứ không phải chợ Cái Hảo. Chợ gạo á. Agent: Dạ em xin lỗi, em nghe chưa rõ. Chị có thể nhắc lại giúp em là chợ gạo ở đâu được không ạ? Client: À, chợ gạo của tỉnh Tiền Giang mình đó em. Agent: Dạ vâng, em ghi nhận là chợ gạo Tiền Giang ạ. Vậy xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: Ờ, bao nhiêu kilomet rồi em ạ? Agent: Dạ xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: Bảy mươi chín ngàn. Bảy mươi chín ngàn ki- Agent: Dạ bảy mươi chín ngàn kilomet. Em ghi nhận rồi ạ. Vậy không biết xe mình có từng va chạm nặng hay bị ngập nước gì không ạ? Client: Dạ không chị. Ơ, xe em đi gia đình á, tại em muốn, ơ, đổi vị trí chỗ á, nên em, ờ, mua lại. Agent: Dạ vâng. Vậy chị bán xe lần này vì lý do gì ạ? Client: À, em đổi lên bán chở. Agent: Dạ không biết mình đã tìm hiểu hay đặt cọc mẫu xe nào chưa ạ? Client: ... Agent: Dạ em xin lỗi chị, đoạn rồi tín hiệu hơi chập chờn nên em chưa nghe kịp ạ, chị nói lại giúp em với ạ? Client: À, chưa, em chưa có, ờ, em chưa có tính, ờ, em tính tở là về chở hồi như chưa biết mua gì làm nào hết trơn á chị. Agent: Dạ vâng, em ghi nhận là mình chưa tìm hiểu hay đặt cọc mẫu xe nào ạ. Vậy hiện tại chị có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn ạ? Client: Tầm khoảng, ờ, thì em có được giá rồi em bán. Agent: Dạ vâng. Vậy chị mong muốn bán xe này với mức giá khoảng bao nhiêu ạ? Client: ... Agent: Dạ em xin lỗi chị, đoạn rồi tín hiệu hơi chập chờn nên em chưa nghe kịp ạ, chị nói lại giúp em với ạ? Client: Em ờ, em chưa nghe rõ, em muốn cầm. Agent: Dạ em chưa nghe được phản hồi từ mình, em xin phép chuyển sang câu tiếp theo nhé ạ. Dạ chị mong muốn bán xe này với mức giá khoảng bao nhiêu ạ? Client: À, khoảng 400 triệu ạ. Agent: Dạ em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ bốn trăm triệu đúng không ạ? Client: Dạ sai ạ. Agent: Dạ vậy là bao nhiêu ạ? Client: 400 ạ. Agent: Dạ vậy là bốn trăm triệu đúng không ạ? Client: Dạ đúng ạ. Agent: Dạ em ghi nhận mức giá mong muốn bốn trăm triệu của mình rồi ạ. Dạ bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người mua tiềm năng để mang lại giá tốt nhất và hỗ trợ hồ sơ mua bán xe nhanh nhất cho mình ạ. Anh chị có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: Dạ, dạ. Dạ, dạ. Dạ, dạ. Agent: Dạ anh chị có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: Dạ không ạ. Agent: Dạ... Client: Không, anh chị. Không, không. Agent: Dạ vâng. Vậy anh chị cho em xác nhận số điện thoại em đang gọi có phải là số Zalo của anh chị không ạ? Số này mình có chặn tìm kiếm hay nhắn tin từ người lạ không ạ? Client: Dạ có, em chặn người lạ ạ. Agent: Dạ anh chị mở tạm quyền nhận lời mời kết...