1adc3d7b-206f-497d-bfaf-ccc7707ce200
CALL BACK
Time
11/08/2026 11:48:16
Duration
2m 49s
Campaign
-
Conversation ID
conv_8601kzqjd1qjed394sphfycessdq
Recording
AI Extraction
odo
64
loan
KHÔNG VAY NGÂN HÀNG
year
2022
status
CALL BACK
summary
Cuộc gọi giữa agent Mỹ Linh và anh Hùng Phạm về việc bán xe Toyota Vios 2022. Anh Hùng xác nhận xe mua mới chính chủ, không vay ngân hàng, đang ở Hà Nội, đã chạy 64 km, chưa va chạm hay ngập nước. Anh bán xe để đổi xe mới, không gấp, chưa chốt giá. Agent chưa xác nhận Zalo, chưa nói phí dịch vụ và chưa đưa hướng dẫn cuối, cần gọi lại để hoàn thiện.
is_owner
CHÍNH CHỦ
location
Hà Nội
intention
SLOW
is_silent
-
info_score
8
is_closing
-
car_history
Chưa từng va chạm hay ngập nước
sale_reason
Đổi xe mới
zalo_status
FALSE
asking_price
CHƯA RÕ
fee_confirmed
FALSE
Execution Steps
✓
FIND_LEAD
159ms
11/08 11:48
▸ Input
{
"phone": "0989790897"
}
▸ Output
{
"car_brand": "toyota",
"car_model": "vios",
"lead_id": "1adc3d7b-206f-497d-bfaf-ccc7707ce200",
"name": "H\u00f9ng Ph\u1ea1m",
"sales": "U07JL2K328G",
"sku": "FB-YJ2NTMGN"
}
✓
FILTER_SALES
5ms
11/08 11:48
▸ Input
{
"sales_slack_id": "U07JL2K328G"
}
▸ Output
{
"decision": "CALL"
}
✓
PREPARE_CALL
10.2s
11/08 11:48
▸ Input
{
"car_brand": "toyota",
"car_model": "vios",
"name": "H\u00f9ng Ph\u1ea1m",
"sku": "FB-YJ2NTMGN"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1786423578.618099",
"variables": {
"anh_chi": "anh",
"car_make": "toyota vios 2022",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "H\u00f9ng Ph\u1ea1m"
}
}
✓
OUTBOUND_CALL
7.1s
11/08 11:48
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0989790897",
"variables": {
"anh_chi": "anh",
"car_make": "toyota vios 2022",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "H\u00f9ng Ph\u1ea1m"
}
}
▸ Output
{
"conversation_id": "conv_8601kzqjd1qjed394sphfycessdq",
"raw": {
"conversation_id": "conv_8601kzqjd1qjed394sphfycessdq",
"message": "Outbound call initiated",
"sip_call_id": "SCL_cm2vZRtfPkNV",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
4m 0s
11/08 11:52
▸ Input
{
"conversation_id": "conv_8601kzqjd1qjed394sphfycessdq"
}
▸ Output
{
"duration_secs": 169,
"status": "done"
}
✓
TRANSCRIPT
11/08 11:52
▸ Input
{
"raw_turns": 37
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh H\u00f9ng Ph\u1ea1m \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe toyota vios 2022 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: D\u1ea1, em c\u00f3 th\u1ec3 cho em bi\u1ebft l\u00e0 em mua xe t\u1eeb \u0111\u00e2u v\u00e0 em c\u00f3 mua ch\u00ednh ch\u1ee7 kh\u00f4ng \u1ea1?\nAgent: D\u1ea1 em b\u00ean Vu-Ca \u1ea1. Anh cho em h\u1ecfi l\u00e0 xe m\u00ecnh mua...\nClient: \u0110\u00fang r\u1ed3i. \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u1eea, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u r\u1ed3i \u1ea1. V\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, kh\u00f4ng. \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh kh\u00f4ng...\nClient: Kh\u00f4ng, xe m\u00ecnh mua ch\u01b0a.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh kh\u00f4ng c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai hai ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u0111\u1eddi hai kh\u00f4ng hai hai \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u1edc, s\u00e2n bay H\u00e0 N\u1ed9i.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c s\u00e2n bay H\u00e0 N\u1ed9i \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: 64.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u0111\u00e3 ch\u1ea1y s\u00e1u m\u01b0\u01a1i t\u01b0 kilomet \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng c\u00f3.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh ch\u01b0a t\u1eebng va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc \u1ea1. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: L\u00fd do g\u00ec m\u00ecnh b\u00e1n th\u00f4i \u00e1.\nAgent: D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: ...\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: Alo. Alo.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1...\nClient: \u1edcm, m-mu\u1ed1n mua xe.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u00ecnh...\nClient: M\u1ed1t \u0111\u1ed5i xe th\u00f4i b\u1ea1n \u01a1i.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u00ecnh b\u00e1n xe \u0111\u1ec3 \u0111\u1ed5i xe m\u1edbi \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: Ch\u01b0a, ch\u01b0a, ch\u01b0a, ch\u01b0a.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u00ecnh ch\u01b0a t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: B\u00e1n l\u00e2u l\u00e2u c\u0169ng \u0111\u01b0\u1ee3c, kh\u00f4ng bi\u1ebft l\u00e0 \u0111\u01b0\u1ee3c gi\u00e1 kh\u00f4ng?\nAgent: D\u1ea1 em ghi nh\u1eadn m\u00ecnh mu\u1ed1n b\u00e1n xe nh\u01b0ng c\u00f2n t\u00f9y thu\u1ed9c v\u00e0o gi\u00e1 c\u1ea3 \u1ea1. D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: \u00c0, \u0111\u01b0\u1ee3c, c\u00f3 th\u1ec3. R\u1ed3i, m\u00ecnh b\u00e0n v\u1ec1 gi\u00e1.\nAgent: D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?",
"length": 2401,
"turns": 37
}
✓
AI_EXTRACTION
21.4s
11/08 11:52
▸ Input
{
"model": "deepseek-v4-flash:0731-cloud",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh H\u00f9ng Ph\u1ea1m \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe toyota vios 2022 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: D\u1ea1, em c\u00f3 th\u1ec3 cho em bi\u1ebft l\u00e0 em mua xe t\u1eeb \u0111\u00e2u v\u00e0 em c\u00f3 mua ch\u00ednh ch\u1ee7 kh\u00f4ng \u1ea1?\nAgent: D\u1ea1 em b\u00ean Vu-Ca \u1ea1. Anh cho em h\u1ecfi l\u00e0 xe m\u00ecnh mua...\nClient: \u0110\u00fang r\u1ed3i. \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u1eea, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u r\u1ed3i \u1ea1. V\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, kh\u00f4ng. \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh kh\u00f4ng...\nClient: Kh\u00f4ng, xe m\u00ecnh mua ch\u01b0a.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh kh\u00f4ng c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai hai ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u0111\u1eddi hai kh\u00f4ng hai hai \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c n\u00e0o \u1ea1?\nClient: \u1edc, s\u00e2n bay H\u00e0 N\u1ed9i.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u0111ang \u1edf khu v\u1ef1c s\u00e2n bay H\u00e0 N\u1ed9i \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: 64.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u0111\u00e3 ch\u1ea1y s\u00e1u m\u01b0\u01a1i t\u01b0 kilomet \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng c\u00f3.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh ch\u01b0a t\u1eebng va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc \u1ea1. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: L\u00fd do g\u00ec m\u00ecnh b\u00e1n th\u00f4i \u00e1.\nAgent: D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: ...\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: Alo. Alo.\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1...\nClient: \u1edcm, m-mu\u1ed1n mua xe.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u00ecnh...\nClient: M\u1ed1t \u0111\u1ed5i xe th\u00f4i b\u1ea1n \u01a1i.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u00ecnh b\u00e1n xe \u0111\u1ec3 \u0111\u1ed5i xe m\u1edbi \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: Ch\u01b0a, ch\u01b0a, ch\u01b0a, ch\u01b0a.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u00ecnh ch\u01b0a t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: B\u00e1n l\u00e2u l\u00e2u c\u0169ng \u0111\u01b0\u1ee3c, kh\u00f4ng bi\u1ebft l\u00e0 \u0111\u01b0\u1ee3c gi\u00e1 kh\u00f4ng?\nAgent: D\u1ea1 em ghi nh\u1eadn m\u00ecnh mu\u1ed1n b\u00e1n xe nh\u01b0ng c\u00f2n t\u00f9y thu\u1ed9c v\u00e0o gi\u00e1 c\u1ea3 \u1ea1. D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: \u00c0, \u0111\u01b0\u1ee3c, c\u00f3 th\u1ec3. R\u1ed3i, m\u00ecnh b\u00e0n v\u1ec1 gi\u00e1.\nAgent: D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?"
}
▸ Output
{
"asking_price": "CH\u01afA R\u00d5",
"car_history": "Ch\u01b0a t\u1eebng va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc",
"fee_confirmed": "FALSE",
"info_score": 8,
"intention": "SLOW",
"is_closing": false,
"is_owner": "CH\u00cdNH CH\u1ee6",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "H\u00e0 N\u1ed9i",
"odo": "64",
"sale_reason": "\u0110\u1ed5i xe m\u1edbi",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi gi\u1eefa agent M\u1ef9 Linh v\u00e0 anh H\u00f9ng Ph\u1ea1m v\u1ec1 vi\u1ec7c b\u00e1n xe Toyota Vios 2022. Anh H\u00f9ng x\u00e1c nh\u1eadn xe mua m\u1edbi ch\u00ednh ch\u1ee7, kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u0111ang \u1edf H\u00e0 N\u1ed9i, \u0111\u00e3 ch\u1ea1y 64 km, ch\u01b0a va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc. Anh b\u00e1n xe \u0111\u1ec3 \u0111\u1ed5i xe m\u1edbi, kh\u00f4ng g\u1ea5p, ch\u01b0a ch\u1ed1t gi\u00e1. Agent ch\u01b0a x\u00e1c nh\u1eadn Zalo, ch\u01b0a n\u00f3i ph\u00ed d\u1ecbch v\u1ee5 v\u00e0 ch\u01b0a \u0111\u01b0a h\u01b0\u1edbng d\u1eabn cu\u1ed1i, c\u1ea7n g\u1ecdi l\u1ea1i \u0111\u1ec3 ho\u00e0n thi\u1ec7n.",
"year": "2022",
"zalo_status": "FALSE"
}
✓
SLACK_POST
634ms
11/08 11:52
▸ Input
{
"sales_slack_id": "U07JL2K328G",
"sku": "FB-YJ2NTMGN",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi gi\u1eefa agent M\u1ef9 Linh v\u00e0 anh H\u00f9ng Ph\u1ea1m v\u1ec1 vi\u1ec7c b\u00e1n xe Toyota Vios 2022. Anh H\u00f9ng x\u00e1c nh\u1eadn xe mua m\u1edbi ch\u00ednh ch\u1ee7, kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u0111ang \u1edf H\u00e0 N\u1ed9i, \u0111\u00e3 ch\u1ea1y 64 km, ch\u01b0a va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc. Anh b\u00e1n xe \u0111\u1ec3 \u0111\u1ed5i xe m\u1edbi, kh\u00f4ng g\u1ea5p, ch\u01b0a ch\u1ed1t gi\u00e1. Agent ch\u01b0a x\u00e1c nh\u1eadn Zalo, ch\u01b0a n\u00f3i ph\u00ed d\u1ecbch v\u1ee5 v\u00e0 ch\u01b0a \u0111\u01b0a h\u01b0\u1edbng d\u1eabn cu\u1ed1i, c\u1ea7n g\u1ecdi l\u1ea1i \u0111\u1ec3 ho\u00e0n thi\u1ec7n."
}
▸ Output
{
"posted": true,
"thread_ts": "1786423578.618099"
}
✓
CRM_APIS
222ms
11/08 11:52
✓
CRM_ACTIVITIES
162ms
11/08 11:52
✓
SLACK_AUDIO
3.5s
11/08 11:53
✓
UPDATE_CLOSING
151ms
11/08 11:53
{
"is_closing": false,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Hùng Phạm đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe toyota vios 2022 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Dạ, em có thể cho em biết là em mua xe từ đâu và em có mua chính chủ không ạ? Agent: Dạ em bên Vu-Ca ạ. Anh cho em hỏi là xe mình mua... Client: Đúng rồi. Đúng rồi, đúng rồi. Agent: Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: Ừ, đúng rồi. Agent: Dạ em ghi nhận là xe mình mua mới chính chủ từ đầu rồi ạ. Vậy xe mình hiện có còn vay góp ngân hàng không ạ? Client: Không, không. Đúng rồi. Agent: Dạ em ghi nhận là xe mình không... Client: Không, xe mình mua chưa. Agent: Dạ em ghi nhận là xe mình không còn vay góp ngân hàng ạ. Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai không hai hai phải không anh? Client: Đúng rồi. Agent: Dạ em ghi nhận xe mình đời hai không hai hai ạ. Dạ hiện tại xe mình đang ở khu vực nào ạ? Client: Ờ, sân bay Hà Nội. Agent: Dạ em ghi nhận xe mình đang ở khu vực sân bay Hà Nội ạ. Dạ xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: 64. Agent: Dạ em ghi nhận xe mình đã chạy sáu mươi tư kilomet ạ. Dạ không biết xe mình có từng va chạm nặng hay bị ngập nước gì không ạ? Client: Không có. Agent: Dạ em ghi nhận xe mình chưa từng va chạm hay ngập nước ạ. Dạ anh bán xe lần này vì lý do gì ạ? Client: Lý do gì mình bán thôi á. Agent: Dạ anh bán xe lần này vì lý do gì ạ? Client: ... Agent: Dạ em xin lỗi anh, đoạn rồi tín hiệu hơi chập chờn nên em chưa nghe kịp ạ, anh nói lại giúp em với ạ? Client: Alo. Alo. Agent: Dạ em nghe rất rõ rồi ạ... Client: Ờm, m-muốn mua xe. Agent: Dạ em ghi nhận mình... Client: Mốt đổi xe thôi bạn ơi. Agent: Dạ em ghi nhận mình bán xe để đổi xe mới ạ. Dạ không biết mình đã tìm hiểu hay đặt cọc mẫu xe nào chưa ạ? Client: Chưa, chưa, chưa, chưa. Agent: Dạ em ghi nhận mình chưa tìm hiểu hay đặt cọc mẫu xe nào ạ. Dạ hiện tại anh có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn ạ? Client: Bán lâu lâu cũng được, không biết là được giá không? Agent: Dạ em ghi nhận mình muốn bán xe nhưng còn tùy thuộc vào giá cả ạ. Dạ anh mong muốn bán xe này với mức... Client: Đúng rồi. Agent: Dạ anh mong muốn bán xe này với mức giá khoảng bao nhiêu ạ? Client: À, được, có thể. Rồi, mình bàn về giá. Agent: Dạ anh mong muốn bán xe này với mức giá khoảng bao nhiêu ạ?