c31c0f3c-013a-4ff4-b748-709531ae8c8e
SUCCESS
Time
09/08/2026 08:24:41
Duration
4m 15s
Campaign
-
Conversation ID
conv_1301kzj1yjc8ekx951w2tjd1wfxk
Recording
AI Extraction
odo
20000
loan
KHÔNG VAY NGÂN HÀNG
year
2023
status
SUCCESS
summary
Cuộc gọi thành công với anh Ngô Hồng Quang, chủ xe Ford Ranger 2023 chính chủ. Xe đã trả thẳng, chạy 20.000 km, chưa va chạm ngập nước. Anh muốn bán trong vòng một tháng với giá 565 triệu đồng. Agent đã xác nhận Zalo, đọc lại giá, nói rõ phí dịch vụ 1% và hướng dẫn gửi ảnh sau kết bạn. Cuộc gọi đạt đủ điều kiện SUCCESS.
is_owner
CHÍNH CHỦ
location
Hà Nội, Đội Cấn
intention
SLOW
is_silent
-
info_score
9
is_closing
True
car_history
Xe chưa đâm đụng hay ngập nước, chỉ bị xước nhỏ.
sale_reason
Không còn nhu cầu sử dụng, đi ít.
zalo_status
TRUE
asking_price
565000000
fee_confirmed
TRUE
Execution Steps
✓
FIND_LEAD
11ms
09/08 08:24
▸ Input
{
"phone": "0967886111"
}
▸ Output
{
"car_brand": "ford",
"car_model": "ranger",
"lead_id": "c31c0f3c-013a-4ff4-b748-709531ae8c8e",
"name": "Ng\u00f4 H\u1ed3ng quang",
"sales": "U087LQGNVUL",
"sku": "SKU-SPFGTV"
}
✓
FILTER_SALES
3ms
09/08 08:24
▸ Input
{
"sales_slack_id": "U087LQGNVUL"
}
▸ Output
{
"decision": "CALL"
}
✓
PREPARE_CALL
2.1s
09/08 08:24
▸ Input
{
"car_brand": "ford",
"car_model": "ranger",
"name": "Ng\u00f4 H\u1ed3ng quang",
"sku": "SKU-SPFGTV"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1786238560.257829",
"variables": {
"anh_chi": "anh",
"car_make": "ford ranger 2023",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:D\u01b0\u1edbi 1 th\u00e1ng, l\u00fd do b\u00e1n: Kh\u00f4ng c\u00f2n nhu c\u1ea7u s\u1eed d\u1ee5ng, odo: 20000, gi\u00e1 mong mu\u1ed1n: 565000000, v\u1ecb tr\u00ed: HaNoi. M\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 Vu-Ca \u0111\u00e3 b\u00e1o kh\u00e1ch tr\u01b0\u1edbc \u0111\u00f3 l\u00e0 1% \u2014 khi n\u00f3i v\u1ec1 ph\u00ed ph\u1ea3i d\u00f9ng \u0110\u00daNG m\u1ee9c n\u00e0y, kh\u00f4ng b\u00e1o m\u1ee9c kh\u00e1c.",
"user_name": "Ng\u00f4 H\u1ed3ng quang"
}
}
✓
OUTBOUND_CALL
8.5s
09/08 08:24
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0967886111",
"variables": {
"anh_chi": "anh",
"car_make": "ford ranger 2023",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:D\u01b0\u1edbi 1 th\u00e1ng, l\u00fd do b\u00e1n: Kh\u00f4ng c\u00f2n nhu c\u1ea7u s\u1eed d\u1ee5ng, odo: 20000, gi\u00e1 mong mu\u1ed1n: 565000000, v\u1ecb tr\u00ed: HaNoi. M\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 Vu-Ca \u0111\u00e3 b\u00e1o kh\u00e1ch tr\u01b0\u1edbc \u0111\u00f3 l\u00e0 1% \u2014 khi n\u00f3i v\u1ec1 ph\u00ed ph\u1ea3i d\u00f9ng \u0110\u00daNG m\u1ee9c n\u00e0y, kh\u00f4ng b\u00e1o m\u1ee9c kh\u00e1c.",
"user_name": "Ng\u00f4 H\u1ed3ng quang"
}
}
▸ Output
{
"conversation_id": "conv_1301kzj1yjc8ekx951w2tjd1wfxk",
"raw": {
"conversation_id": "conv_1301kzj1yjc8ekx951w2tjd1wfxk",
"message": "Outbound call initiated",
"sip_call_id": "SCL_5sb6CCiHVrqk",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
8m 0s
09/08 08:32
▸ Input
{
"conversation_id": "conv_1301kzj1yjc8ekx951w2tjd1wfxk"
}
▸ Output
{
"duration_secs": 255,
"status": "done"
}
✓
TRANSCRIPT
09/08 08:32
▸ Input
{
"raw_turns": 57
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Ng\u00f4 H\u1ed3ng quang \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe ford ranger 2023 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. Alo, m\u00ecnh l\u00e0 ai?\u1eeam, \u0111\u00fang r\u1ed3i. Xe m\u00ecnh mua, \u1edd, ch\u00ednh ch\u1ee7 th\u00e1ng 7 n\u0103m 2023.\nAgent: D\u1ea1 em b\u00ean Vu-Ca \u1ea1. D\u1ea1 v\u00e2ng, em c\u1ea3m \u01a1n anh \u0111\u00e3 x\u00e1c nh\u1eadn...\nClient: \u1eea, \u1eeb, nghe \u0111\u01b0\u1ee3c kh\u00f4ng?\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u1eeam, \u1eebm.\nClient: OK. \u1eeam.\nAgent: D\u1ea1 em ch\u01b0a nghe \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i...\nClient: Kh\u00f4ng, xe tr\u1ea3 th\u1eb3ng lu\u00f4n.\nAgent: D\u1ea1 v\u00e2ng,...\nClient: Xe m\u00ecnh tr\u1ea3 th\u1eb3ng lu\u00f4n.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u0111\u00e3...\nClient: Nghe \u0111\u01b0\u1ee3c ch\u01b0a?\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1...\nClient: \u1eeam, \u1eeb.\nClient: OK.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u0111\u00e3 tr\u1ea3 th\u1eb3ng r\u1ed3i \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai ba ph\u1ea3i kh\u00f4ng anh?\nClient: \u1eeam. \u1eeam, \u1eebm, \u1eebm.\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf H\u00e0 N\u1ed9i, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: \u1edc, \u1edd, \u0110\u1ed9i C\u1ea5n, H\u00e0 N\u1ed9i. Ph\u01b0\u1eddng Ng\u1ecdc H\u00f2a, \u0110\u1ed9i C\u1ea5n, ph\u01b0\u1eddng Ng\u1ecdc H\u00f2a.\nAgent: D\u1ea1 v\u00e2ng,...\nClient: Em \u1edf H\u00e0 N\u1ed9i \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn \u0111\u1ecba ch\u1ec9 c\u1ee7a m\u00ecnh \u1edf \u0110\u1ed9i C\u1ea5n, H\u00e0 N\u1ed9i r\u1ed3i \u1ea1. D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng hai m\u01b0\u01a1i ngh\u00ecn kilomet, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam. \u1eeam, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: \u0110\u00fang r\u1ed3i, ch\u01b0a c\u00f3 m\u1ed9t l\u1ea7n. Ch\u1ec9, \u1eddm, n\u00f3 b\u1ecb x\u01b0\u1edbc m\u1ed9t hai c\u00e1i nh\u1ecf x\u00edu xiu th\u00f4i.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn \u1ea1. D\u1ea1 em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec kh\u00f4ng c\u00f2n nhu c\u1ea7u s\u1eed d\u1ee5ng, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam. \u1eeam, do \u0111i \u00edt qu\u00e1 n\u00ean l\u00e0 kh\u00f4ng c\u00f3 nhu c\u1ea7u s\u1eed d\u1ee5ng, n\u00ean l\u00e0 m-m\u00ecnh mu\u1ed1n b\u00e1n \u0111i.\nAgent: D\u1ea1 v\u00e2ng, em hi\u1ec3u \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u...\nClient: M\u00ecnh \u0111i \u0111i \u1ea1. M\u00e0 h\u1ed3i n\u00e3y, \u1edd, g\u1ea7n ba n\u0103m m\u1edbi c\u00f3 22 v\u1ea1n, m\u1edbi \u0111\u01b0\u1ee3c hai v\u1ea1n.\nAgent: D\u1ea1 v\u00e2ng, em hi\u1ec3u \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: \u1eeam.\nAgent: D\u1ea1 em ch\u01b0a nghe \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i...\nClient: Ch\u01b0a, hi\u1ec7n t\u1ea1i l\u00e0 ch\u01b0a, ch\u01b0a, ch\u01b0a, ch\u01b0a c\u00f3 nhu c\u1ea7u mua, ch\u01b0a c\u00f3 nhu c\u1ea7u s\u1eed d\u1ee5ng.\nAgent: D\u1ea1 v\u00e2ng, em ghi...\nClient: Ch\u1ecb m\u00e0y b\u00e1n \u0111i.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: Ummm, l\u00fac n\u00e0o c\u0169ng \u0111\u01b0\u1ee3c. M\u00ecnh kh\u00f4ng c\u1ea7n v\u1ed9i, trong v\u00f2ng m\u1ed9t th\u00e1ng \u0111i.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn l\u00e0 m\u00ecnh mu\u1ed1n b\u00e1n xe trong v\u00f2ng m\u1ed9t th\u00e1ng \u1ea1. D\u1ea1 em th\u1ea5y m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a anh l\u00e0 n\u0103m tr\u0103m s\u00e1u m\u01b0\u01a1i l\u0103m tri\u1ec7u \u0111\u1ed3ng, c\u00f3 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nClient: D\u1ea1, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 n\u0103m tr\u0103m s\u00e1u m\u01b0\u01a1i l\u0103m tri\u1ec7u \u0111\u1ed3ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n n\u0103m tr\u0103m s\u00e1u m\u01b0\u01a1i l\u0103m tri\u1ec7u \u0111\u1ed3ng c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1, s\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin...\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 anh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm...\nClient: Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng c\u00f3. C\u00e1i b\u1ea1n r\u1ed3i \u0111\u1ea5y.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn \u1ea1. D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn...\nClient: Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng. Kh\u00f4ng.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn \u1ea1. D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: \u1eeam. \u1eeam, \u1eebm. D\u1ea1.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh \u0111\u00e3 d\u00e0nh th\u1eddi gian trao \u0111\u1ed5i \u1ea1. Ch\u00fac anh m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh!",
"length": 3898,
"turns": 55
}
✓
AI_EXTRACTION
5.9s
09/08 08:32
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Ng\u00f4 H\u1ed3ng quang \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe ford ranger 2023 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. Alo, m\u00ecnh l\u00e0 ai?\u1eeam, \u0111\u00fang r\u1ed3i. Xe m\u00ecnh mua, \u1edd, ch\u00ednh ch\u1ee7 th\u00e1ng 7 n\u0103m 2023.\nAgent: D\u1ea1 em b\u00ean Vu-Ca \u1ea1. D\u1ea1 v\u00e2ng, em c\u1ea3m \u01a1n anh \u0111\u00e3 x\u00e1c nh\u1eadn...\nClient: \u1eea, \u1eeb, nghe \u0111\u01b0\u1ee3c kh\u00f4ng?\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u1eeam, \u1eebm.\nClient: OK. \u1eeam.\nAgent: D\u1ea1 em ch\u01b0a nghe \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i...\nClient: Kh\u00f4ng, xe tr\u1ea3 th\u1eb3ng lu\u00f4n.\nAgent: D\u1ea1 v\u00e2ng,...\nClient: Xe m\u00ecnh tr\u1ea3 th\u1eb3ng lu\u00f4n.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u0111\u00e3...\nClient: Nghe \u0111\u01b0\u1ee3c ch\u01b0a?\nAgent: D\u1ea1 em nghe r\u1ea5t r\u00f5 r\u1ed3i \u1ea1, em xin l\u1ed7i anh do t\u00edn hi\u1ec7u m\u1ea1ng v\u1eeba r\u1ed3i h\u01a1i ch\u1eadp ch\u1eddn \u1ea1...\nClient: \u1eeam, \u1eeb.\nClient: OK.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh \u0111\u00e3 tr\u1ea3 th\u1eb3ng r\u1ed3i \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai ba ph\u1ea3i kh\u00f4ng anh?\nClient: \u1eeam. \u1eeam, \u1eebm, \u1eebm.\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf H\u00e0 N\u1ed9i, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: \u1edc, \u1edd, \u0110\u1ed9i C\u1ea5n, H\u00e0 N\u1ed9i. Ph\u01b0\u1eddng Ng\u1ecdc H\u00f2a, \u0110\u1ed9i C\u1ea5n, ph\u01b0\u1eddng Ng\u1ecdc H\u00f2a.\nAgent: D\u1ea1 v\u00e2ng,...\nClient: Em \u1edf H\u00e0 N\u1ed9i \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn \u0111\u1ecba ch\u1ec9 c\u1ee7a m\u00ecnh \u1edf \u0110\u1ed9i C\u1ea5n, H\u00e0 N\u1ed9i r\u1ed3i \u1ea1. D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng hai m\u01b0\u01a1i ngh\u00ecn kilomet, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam. \u1eeam, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: \u0110\u00fang r\u1ed3i, ch\u01b0a c\u00f3 m\u1ed9t l\u1ea7n. Ch\u1ec9, \u1eddm, n\u00f3 b\u1ecb x\u01b0\u1edbc m\u1ed9t hai c\u00e1i nh\u1ecf x\u00edu xiu th\u00f4i.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn \u1ea1. D\u1ea1 em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec kh\u00f4ng c\u00f2n nhu c\u1ea7u s\u1eed d\u1ee5ng, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam. \u1eeam, do \u0111i \u00edt qu\u00e1 n\u00ean l\u00e0 kh\u00f4ng c\u00f3 nhu c\u1ea7u s\u1eed d\u1ee5ng, n\u00ean l\u00e0 m-m\u00ecnh mu\u1ed1n b\u00e1n \u0111i.\nAgent: D\u1ea1 v\u00e2ng, em hi\u1ec3u \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u...\nClient: M\u00ecnh \u0111i \u0111i \u1ea1. M\u00e0 h\u1ed3i n\u00e3y, \u1edd, g\u1ea7n ba n\u0103m m\u1edbi c\u00f3 22 v\u1ea1n, m\u1edbi \u0111\u01b0\u1ee3c hai v\u1ea1n.\nAgent: D\u1ea1 v\u00e2ng, em hi\u1ec3u \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: \u1eeam.\nAgent: D\u1ea1 em ch\u01b0a nghe \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i...\nClient: Ch\u01b0a, hi\u1ec7n t\u1ea1i l\u00e0 ch\u01b0a, ch\u01b0a, ch\u01b0a, ch\u01b0a c\u00f3 nhu c\u1ea7u mua, ch\u01b0a c\u00f3 nhu c\u1ea7u s\u1eed d\u1ee5ng.\nAgent: D\u1ea1 v\u00e2ng, em ghi...\nClient: Ch\u1ecb m\u00e0y b\u00e1n \u0111i.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: Ummm, l\u00fac n\u00e0o c\u0169ng \u0111\u01b0\u1ee3c. M\u00ecnh kh\u00f4ng c\u1ea7n v\u1ed9i, trong v\u00f2ng m\u1ed9t th\u00e1ng \u0111i.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn l\u00e0 m\u00ecnh mu\u1ed1n b\u00e1n xe trong v\u00f2ng m\u1ed9t th\u00e1ng \u1ea1. D\u1ea1 em th\u1ea5y m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a anh l\u00e0 n\u0103m tr\u0103m s\u00e1u m\u01b0\u01a1i l\u0103m tri\u1ec7u \u0111\u1ed3ng, c\u00f3 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nClient: D\u1ea1, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 n\u0103m tr\u0103m s\u00e1u m\u01b0\u01a1i l\u0103m tri\u1ec7u \u0111\u1ed3ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n n\u0103m tr\u0103m s\u00e1u m\u01b0\u01a1i l\u0103m tri\u1ec7u \u0111\u1ed3ng c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1, s\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin...\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 anh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm...\nClient: Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng c\u00f3. C\u00e1i b\u1ea1n r\u1ed3i \u0111\u1ea5y.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn \u1ea1. D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn...\nClient: Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng. Kh\u00f4ng.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn \u1ea1. D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: \u1eeam. \u1eeam, \u1eebm. D\u1ea1.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh \u0111\u00e3 d\u00e0nh th\u1eddi gian trao \u0111\u1ed5i \u1ea1. Ch\u00fac anh m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh!"
}
▸ Output
{
"asking_price": "565000000",
"car_history": "Xe ch\u01b0a \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc, ch\u1ec9 b\u1ecb x\u01b0\u1edbc nh\u1ecf.",
"fee_confirmed": "TRUE",
"info_score": 9,
"intention": "SLOW",
"is_closing": true,
"is_owner": "CH\u00cdNH CH\u1ee6",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "H\u00e0 N\u1ed9i, \u0110\u1ed9i C\u1ea5n",
"odo": "20000",
"sale_reason": "Kh\u00f4ng c\u00f2n nhu c\u1ea7u s\u1eed d\u1ee5ng, \u0111i \u00edt.",
"status": "SUCCESS",
"summary": "Cu\u1ed9c g\u1ecdi th\u00e0nh c\u00f4ng v\u1edbi anh Ng\u00f4 H\u1ed3ng Quang, ch\u1ee7 xe Ford Ranger 2023 ch\u00ednh ch\u1ee7. Xe \u0111\u00e3 tr\u1ea3 th\u1eb3ng, ch\u1ea1y 20.000 km, ch\u01b0a va ch\u1ea1m ng\u1eadp n\u01b0\u1edbc. Anh mu\u1ed1n b\u00e1n trong v\u00f2ng m\u1ed9t th\u00e1ng v\u1edbi gi\u00e1 565 tri\u1ec7u \u0111\u1ed3ng. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i r\u00f5 ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh sau k\u1ebft b\u1ea1n. Cu\u1ed9c g\u1ecdi \u0111\u1ea1t \u0111\u1ee7 \u0111i\u1ec1u ki\u1ec7n SUCCESS.",
"year": "2023",
"zalo_status": "TRUE"
}
✓
SLACK_POST
614ms
09/08 08:32
▸ Input
{
"sales_slack_id": "U087LQGNVUL",
"sku": "SKU-SPFGTV",
"status": "SUCCESS",
"summary": "Cu\u1ed9c g\u1ecdi th\u00e0nh c\u00f4ng v\u1edbi anh Ng\u00f4 H\u1ed3ng Quang, ch\u1ee7 xe Ford Ranger 2023 ch\u00ednh ch\u1ee7. Xe \u0111\u00e3 tr\u1ea3 th\u1eb3ng, ch\u1ea1y 20.000 km, ch\u01b0a va ch\u1ea1m ng\u1eadp n\u01b0\u1edbc. Anh mu\u1ed1n b\u00e1n trong v\u00f2ng m\u1ed9t th\u00e1ng v\u1edbi gi\u00e1 565 tri\u1ec7u \u0111\u1ed3ng. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i r\u00f5 ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh sau k\u1ebft b\u1ea1n. Cu\u1ed9c g\u1ecdi \u0111\u1ea1t \u0111\u1ee7 \u0111i\u1ec1u ki\u1ec7n SUCCESS."
}
▸ Output
{
"posted": true,
"thread_ts": "1786238560.257829"
}
✓
CRM_APIS
338ms
09/08 08:32
✓
CRM_ACTIVITIES
1.0s
09/08 08:33
✓
SLACK_AUDIO
4.8s
09/08 08:33
✓
UPDATE_CLOSING
113ms
09/08 08:33
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Ngô Hồng quang đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe ford ranger 2023 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Alo. Alo, mình là ai?Ừm, đúng rồi. Xe mình mua, ờ, chính chủ tháng 7 năm 2023. Agent: Dạ em bên Vu-Ca ạ. Dạ vâng, em cảm ơn anh đã xác nhận... Client: Ừ, ừ, nghe được không? Agent: Dạ em nghe rất rõ rồi ạ, em xin lỗi anh do tín hiệu mạng vừa rồi hơi chập chờn ạ. Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: Ừm, ừm. Client: OK. Ừm. Agent: Dạ em chưa nghe được phản hồi... Client: Không, xe trả thẳng luôn. Agent: Dạ vâng,... Client: Xe mình trả thẳng luôn. Agent: Dạ em ghi nhận xe mình đã... Client: Nghe được chưa? Agent: Dạ em nghe rất rõ rồi ạ, em xin lỗi anh do tín hiệu mạng vừa rồi hơi chập chờn ạ... Client: Ừm, ừ. Client: OK. Agent: Dạ em ghi nhận xe mình đã trả thẳng rồi ạ. Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai không hai ba phải không anh? Client: Ừm. Ừm, ừm, ừm. Client: Đúng rồi. Agent: Dạ vâng. Dạ em thấy địa chỉ của anh ở Hà Nội, không biết cụ thể mình ở quận nào ạ? Client: Ờ, ờ, Đội Cấn, Hà Nội. Phường Ngọc Hòa, Đội Cấn, phường Ngọc Hòa. Agent: Dạ vâng,... Client: Em ở Hà Nội ạ. Agent: Dạ em ghi nhận địa chỉ của mình ở Đội Cấn, Hà Nội rồi ạ. Dạ em thấy xe đã chạy khoảng hai mươi nghìn kilomet, đúng không ạ? Client: Ừm. Ừm, đúng rồi. Agent: Dạ vâng. Dạ trong quá trình sử dụng, xe mình chắc chưa phát sinh đâm đụng hay ngập nước đúng không anh ha? Client: Đúng rồi, chưa có một lần. Chỉ, ờm, nó bị xước một hai cái nhỏ xíu xiu thôi. Agent: Dạ vâng, em ghi nhận ạ. Dạ em thấy mình bán xe vì không còn nhu cầu sử dụng, đúng không ạ? Client: Ừm. Ừm, do đi ít quá nên là không có nhu cầu sử dụng, nên là m-mình muốn bán đi. Agent: Dạ vâng, em hiểu ạ. Dạ không biết mình đã tìm hiểu... Client: Mình đi đi ạ. Mà hồi nãy, ờ, gần ba năm mới có 22 vạn, mới được hai vạn. Agent: Dạ vâng, em hiểu ạ. Dạ không biết mình đã tìm hiểu hay đặt cọc mẫu xe nào chưa ạ? Client: Ừm. Agent: Dạ em chưa nghe được phản hồi... Client: Chưa, hiện tại là chưa, chưa, chưa, chưa có nhu cầu mua, chưa có nhu cầu sử dụng. Agent: Dạ vâng, em ghi... Client: Chị mày bán đi. Agent: Dạ vâng, em ghi nhận ạ. Dạ hiện tại anh có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn ạ? Client: Ummm, lúc nào cũng được. Mình không cần vội, trong vòng một tháng đi. Agent: Dạ vâng, em ghi nhận là mình muốn bán xe trong vòng một tháng ạ. Dạ em thấy mức giá mong muốn của anh là năm trăm sáu mươi lăm triệu đồng, có đúng không ạ? Client: Ừm. Client: Dạ, đúng rồi. Agent: Dạ em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ năm trăm sáu mươi lăm triệu đồng đúng không ạ? Client: Đúng rồi. Agent: Dạ em ghi nhận mức giá mong muốn năm trăm sáu mươi lăm triệu đồng của mình rồi ạ. Dạ bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người mua tiềm năng để mang lại giá tốt nhất và hỗ trợ hồ sơ mua bán xe nhanh nhất cho mình ạ. Anh có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: Không. Agent: Dạ vâng. Dạ anh cho em xác nhận số điện thoại em đang gọi có phải là số Zalo của anh không ạ, số này mình có chặn tìm kiếm hay nhắn tin... Client: Đúng rồi ạ. Agent: Dạ vâng. Dạ anh có chặn tìm kiếm... Client: Không, không, không có. Cái bạn rồi đấy. Agent: Dạ vâng, em ghi nhận ạ. Dạ em đã ghi nhận... Client: Không, không, không. Không. Agent: Dạ vâng, em ghi nhận ạ. Dạ em đã ghi nhận thông tin xe của mình rồi ạ, sẽ có chuyên viên Vu-Ca kết bạn và hỗ trợ tiếp tục ạ. Sau khi kết bạn Zalo anh gửi giúp em bộ ảnh nội ngoại thất xe và giấy đăng kiểm để chuyên viên bên em hỗ trợ nhanh nhất ạ. Client: Ừm. Ừm, ừm. Dạ. Agent: Dạ em cảm ơn anh đã dành thời gian trao đổi ạ. Chúc anh một ngày tốt lành!